Starhotels Metropole

We stayed here as part of one of the Globus Independence tours of Rome. We requested a room with a balcony, and paid for the upgrade - it was well worth every cent. This is one of the best places we stayed on our 5 week visit to Europe. The...

We stayed here as part of one of the Globus Independence tours of Rome. We requested a room with a balcony, and paid for the upgrade - it was well worth every cent. This is one of the best places we stayed on our 5 week visit to Europe. The staff were all wonderful, the cleaners did a great job, we loved the private terrace and huge bathroom. The separate walk in entrance and wardrobe with minifridge were welcome luxuries. The breakfast was excellent - a seemingly endless range of choices, and they kept the food coming. We would book this again - and would pay for the bigger room with a balcony. Thanks.

This is essentially located hotel to the main train station in Rome. There were very cute wine, shops, and restaurants within walking distance. We were able to walk from this hotel to almost all of Rome, although a cab did make it easier to get to the Vatican. This hotel...

This is essentially located hotel to the main train station in Rome. There were very cute wine, shops, and restaurants within walking distance. We were able to walk from this hotel to almost all of Rome, although a cab did make it easier to get to the Vatican. This hotel is showing some signs of age, but overall the air conditioning was a welcome break, especially in July and the staff was very friendly.

Stayed here for 4 days in early June .It’s in a very good location 5 minute walk to Rome termini station and very good for all the tourist attractions such as the colosseum and Trevi Fountain within a half hour walking distance.The breakfast is excellent and the room itself was...

Stayed here for 4 days in early June .It’s in a very good location 5 minute walk to Rome termini station and very good for all the tourist attractions such as the colosseum and Trevi Fountain within a half hour walking distance.The breakfast is excellent and the room itself was classic Italian a very nice Hotel.

Everyone was wonderful! The service agents at the front desk were able to provide assistance and suggestions for everything. Matteo specifically was able to assist us every night and provided us with the best service you could ask for. 10/10!

It seems that this hotel is one that caters to large tour groups or travel agency bookings and it shows. We stayed following a cruise and it was organised by the agency providing the "package" and when we were checking in, we were part of a large country-based group and...

It seems that this hotel is one that caters to large tour groups or travel agency bookings and it shows. We stayed following a cruise and it was organised by the agency providing the "package" and when we were checking in, we were part of a large country-based group and found that there were 130 checkouts on the same day, as well as a business conference happening. Our luggage was able to be held until the room was available, which was good, but when we got to our room we were met by a toilet roll that must have fallen off the cleaner's wagon after cleaning the room. Then we found that the toilet was broken. After waiting an hour after ringing reception and being told it would be fixed, I had to go to reception to find out what was going on. Seems that they got too busy. A positive was that the reception manager took control and immediately moved us to an upgraded room.... which then suffered a tripped fuse as a desk lamp triggered the fuse after 5 minutes. This time we had the maintenance guy appear 5 minutes later and he reset the fuse and took the lamp away. Not a good first impression. After that, we had a comfortable stay in an Executive room (the upgrade) which had a large, well equipped, bathroom and a walk-in wardrobe to hide your suitcases. The bed was extremely comfortable and the room was a good size. The original room was also quite good and the main difference was the lack of the walk-in wardrobe and a shower rather than bath/shower. The buffet breakfast was a typical Italian one so not too bad for both cold and hot food. Overall a good stay, after the initial problems. One further observation from the check-in was that the reception staff seem to be incentivised on selling "hop-on-hop-off" bus tickets for one of the bus lines, as well as offering bookings for a nearby restaurant. Maybe if they spent less time on that and more time on their own hotel, there would be less issues and maintenance requests might be dealt with quicker.

With the exception of the receptionist who checked us in early, the rest of the staff had a moody face. I had to ask them twice for my bottle of wine that I was entitled. Charge 2nd time on checkout. They had to do a refund. Room was hot and...

With the exception of the receptionist who checked us in early, the rest of the staff had a moody face. I had to ask them twice for my bottle of wine that I was entitled. Charge 2nd time on checkout. They had to do a refund. Room was hot and had to request for a new room. The location leaves must to be desired. A lot of winding here and there. Had to ask for directions.

I reserved a junior suite based upon how it looked in the photo and the terrace shown. However I was given a room without a terrace and looking much different than the one shown. I asked to have my room changed to one with a terrace. The person behind the...

I reserved a junior suite based upon how it looked in the photo and the terrace shown. However I was given a room without a terrace and looking much different than the one shown. I asked to have my room changed to one with a terrace. The person behind the desk responded that I was given a junior suite in a condescending tone. I wasn’t surprised my room wasn’t changed during the week I was there. My second disappointment was that irons weren’t available. It’s surprising that a 4-star hotel would be without irons available for guests. Overall, the facility was clean and well maintained. It’s in a great location near Rome’s main terminal and within walking distance to many attractions. The breakfast was good and offered in a nice dining area. I would have given the hotel 4 or 5 stars if my room looked like the room I thought I was getting based upon the photos shown. I felt deceived.