Secrets Sunny Beach Resort & Spa

It had everything you could want from a holiday. Lots of restaurants to eat at, some buffet and some table service. It has it's own beach with reserved beds for guests. Rooms were well set out and nicely decorated. The adults only status helped to give it a very relaxing...

It had everything you could want from a holiday. Lots of restaurants to eat at, some buffet and some table service. It has it's own beach with reserved beds for guests. Rooms were well set out and nicely decorated. The adults only status helped to give it a very relaxing atmosphere. I would visit again.

Hotel itself was great clean and tidy food was good breakfast was just like being at home (Fried bread as well) What we found was there staff we’re miserable as sin and often looked tired yawning often during service Plenty of sunbeds and shades pools good as was beach was...

Hotel itself was great clean and tidy food was good breakfast was just like being at home (Fried bread as well) What we found was there staff we’re miserable as sin and often looked tired yawning often during service Plenty of sunbeds and shades pools good as was beach was nice own private area

It really is just a dissapointing hotel. Staff are poorly trained and rude. (obviously there are exceptions, but the majority), nothing is anyones job, if you want a table at dinner, the best ones are not laid, if you ask "can we sit here" , tantrum from waiter at needing...

It really is just a dissapointing hotel. Staff are poorly trained and rude. (obviously there are exceptions, but the majority), nothing is anyones job, if you want a table at dinner, the best ones are not laid, if you ask "can we sit here" , tantrum from waiter at needing to lay it. Drinks are so hit and miss, you can order the same drink form 4 waiters you get 4 different drinks. Reception staff (and these inc managers) are the most useless and rude. Everyone is miserable. Go on a similar holiday to Turkey, the staff can not do enough for you, the peope in the bars and restaurants in Turkey are so friendly and hospitable, come to bulgaria it could not be more opposite. And i say this as someone who gave it a second chance, I came here in Sept 2023 and 2024. A niggle of mine is I like ice cold aircon, but they set it to a minimum of 20'c which is just not cold in my opinion, 28'c outside, I want respite in a cold room, but not possible. WHY, does the whole Lobby bar, reception, lifts and Eclipse bar smell of sewage, every day and night, potent over bearing sewage smell, thats obviously offensive to everyone as people avoid the right hand side of the massive space where its most potent! feels like a 2 star dive when walking through those central areas. There is a non smoking section, but forget that, there was a staff birthday party one night, the hotel staff, reserved 50% of the out door seating space for a party of 15 hotel staff, that were rude to anyone who went to sit down with out knowing it was reserved, literally calling them stupid for making the mistake, all smoking in the non smoking section, offering to fight people that raised the issue and the staff actually working ignored everyone else to cater for the staff party. It is generally kept pretty clean, but there are areas its apparent are not designated to anyone, so no one touches those areas, so dirty glasses and crockery etc build up and " not my job [shrug]" The food is dull, really dull. its basic, poorly cooked, obviously recycled, Chinese night on Wednesday, over cooked dry duck leg special... Thursday, Cold duck leg salad, this theme is repeated everyday, with bizzare concoctions. I have a sweet tooth, but never had dessert, the most boring little cakes, 6 different looking things, all taste the same, the "special hot dessert" 5 out of 7 nights was tinned apple in caramel sauce that was flavourles and thickened with gelatine, only reason to do this is to be cheap and not use double cream, 6th night, tinned fruit salad in the same sauce, 1 night was different, a rice pudding.... all bland. This is a 3 star hotel residing in the building of a former 5 star. Its a bit cheaper than some other options.... trust me, pay the extra... or compare it to 3 stars in other areas, its more comparable by far. I also had family in Dreams next door to secrets (we basically drifted between the two as they are owned by the same people and they are in one compound. Dreams is a lower star rating, its not great either, the drinks in dreams are aweful, the food is equal, sometimes more choice as its a much bigger hotel, the staff are the same, rude, scruffy, resent you for asking them for anything, very dated, more so than secrets, but its cheaper i believe. I really dont think either are worth the money, they do a good job making it look on Jet2 and Tui like really luxurios hotels... not the case, avoide the hotels, avoid Sunny beach (dirty, scruffy, not family friendly, feel like you're going to be mugged when you walk around the town).

Lovely hotel,spotlessly clean in all areas,super comfy beds,massive walk in shower fantastic sunset from our room.All staff were lovely especially Aysun in the lunch time restaurant she had such a beautiful smile went out of her way to assist us. Always plenty of choices to choose from at meal times....

Lovely hotel,spotlessly clean in all areas,super comfy beds,massive walk in shower fantastic sunset from our room.All staff were lovely especially Aysun in the lunch time restaurant she had such a beautiful smile went out of her way to assist us. Always plenty of choices to choose from at meal times. Most of the Entertainment shows were great.Fantastic pools and only a short walk to a lovely clean sandy beach.Well done Secrets glad we booked last minute had a good deal for well earned Chill!😊😍will be back.Thankyou.

Brilliant hotel! The rooms were great and well equipped, we didn’t choose Preferred Club but our friends did. Rooms were the same size but they had a few extras like shaving foam and toothpaste. Bed was enormous; larger than my superking at home 😀. The food was fine, a little...

Brilliant hotel! The rooms were great and well equipped, we didn’t choose Preferred Club but our friends did. Rooms were the same size but they had a few extras like shaving foam and toothpaste. Bed was enormous; larger than my superking at home 😀. The food was fine, a little cold sometimes on an evening. A la Carte restaurants were great, lovely food. Table service for drinks and some branded drinks on all inclusive was a nice unexpected extra. Did spot some jellyfish in the sea so beware!

Me and my partner stayed at the hotel for a week and returned yesterday (Saturday 5th October), normally I don’t write reviews but it felt the need to this time…..please ignore the negativity about this hotel, it is a fantastic place to visit and comes highly recommended - Yes, the...

Me and my partner stayed at the hotel for a week and returned yesterday (Saturday 5th October), normally I don’t write reviews but it felt the need to this time…..please ignore the negativity about this hotel, it is a fantastic place to visit and comes highly recommended - Yes, the pool is cold initially…you get use to it very quickly. We have been to hot places in August with pools that are heated and in my view, it is the same problem in most places. You have to get use to the temperature. - Accommodation is fantastic, we may have had an upgraded room but given how the staff appear to be on top of everything (for example, a cleaner spotted a tile track near the sauna, took a picture an a maintenance person came to fix it within an instant, this was really impressive) I suspect the quality across all rooms is of excellent standard. - The food is fine, I have seen reviews to suggest its basic and similar most nights but most hotels do the same thing, if this is a problem then go self catering, all inclusive dining isn’t for you. My partner is coeliac so can only eat gluten free foods, she felt this was well catered for. - Staff were fantastic. All very friendly when you talk to them…any requests didn’t seem to be a problem at all. Seen some reviews to suggest some were not friendly, if you have done a long shift at work and towards the end of it you were tired and groggy? Give them a break! On the day of our departure we checked out at 11am and our flight wasn’t until 10pm, we still had access to all the facilities, drink and dining at no extra charge which I found impressive, I was expecting some form of surcharge. - Airport is fine, fairly seamless process both on arrival and departure, the hotel shouldn’t receive the plaudits for this however, I know it’s a big thing and plays a part in the overall experience. Overall I am pleased we took the risk to go, I was a little apprehensive at booking it in the first place but I am so pleased I did, will definitely be booking again for next year. If you want a really nice hotel at a reasonable price then it’s worth taking the same risk. Well done all at the hotel!

Returned last week from this hotel. The only thing we could fault was the sunbeds and the chairs on the balcony. Exceptionally clean hotel and all the staff we interacted with were great. The room was very spacious, good shower & fridge re-stocked daily. The food was great, plenty of...

Returned last week from this hotel. The only thing we could fault was the sunbeds and the chairs on the balcony. Exceptionally clean hotel and all the staff we interacted with were great. The room was very spacious, good shower & fridge re-stocked daily. The food was great, plenty of it & replenished very frequently. There was at least 3 choices of fish and 3 meats along with 2 soups, salads & desserts at lunch and evening sitting. We enjoyed the a la carte seafood evening too. Compared to other countries it is not 5* but I do beleive this is the best hotel at Sunny Beach. We spoke to some others in different hotels and i'm glad we chose this one. Being the end of Sept the resort was quieter but not like a ghost town. Plenty of sun beds to chose from. The pools were 'cold' to say the least but I did manage to cool off a couple of times without frostbite. (I'm sure I read before going that one was heated but this wasn't the case). Good pool towels too - we did see people with a lilo on top of their sunbed, if we were to return i'd do this too. The entertainment was quite average but what else do you want really. They are companies that tour the hotels every night - at least there was a little variety. We left the day of the big convention so couldn't extend our room for a late check-out but the shower facilities in the reception area were adequate enough for us. I would certainly visit a Secrets hotel again, this one in particular was half the price of Secrets in the canaries so very good value for money.

Really disappointed with our stay at Secrets Sunny Beach. In the interest of being fair we did stay at the end of the season so it might be a completely different hotel during peak time, but if you’re looking to book in September I would avoid. Positives: The room overlooking...

Really disappointed with our stay at Secrets Sunny Beach. In the interest of being fair we did stay at the end of the season so it might be a completely different hotel during peak time, but if you’re looking to book in September I would avoid. Positives: The room overlooking the sea and the hotel itself was beautiful, and the maids cleaning the rooms were brilliant. Negatives: - Food… the food in both of the main “restaurants” was terrible. Lots of choice but all tasteless and repetitive. Reluctant to even call them restaurants because they were more like canteens with no atmosphere and dirty cutlery. The Portofino Italian restaurant is just the pool buffet restaurant open in the evening, don’t believe it’s another restaurant option. - Staff… some of the staff (not all) were really unhelpful and completely ignored the guests. Especially when trying to book into the restaurants. - Atmosphere… the hotel looks good but doesn’t have any atmosphere. Looking at other reviews it felt like they were trying to improve this with a few shows in the evening which were good, but apart from that hour every day there’s literally nothing else going on. That paired with the poor service from some of the staff meant overall it didn’t feel like a nice place to be. - Preferred Club… we paid extra to be in the preferred club and wish we hadn’t bothered. Again it might be better in peak season with a reserved area for sunbeds etc but this was never checked and most of the sunbeds were empty anyway. The “suite” you have access to was a windowless room full of fruit flies, broken drinks dispensers and donuts no one touched. - Service… the hotel was taken over for 2 days by a convention for a local sales company. We were kicked out of the main restaurant and nightclub while a big group of them partied and seemed to be treated to the service we had been hoping for. They even had a DJ by the pool for them and it was clear the effort the staff went to to make sure they were having a good time. It’s a shame we didn’t have the same experience as paying guests. I’d read some of the mixed reviews before booking and decided to give it the benefit of the doubt but that was a mistake. Overall it was ok but we basically had a very expensive 3* holiday.

THIS HOTEL IS SUPERB,we are well seasoned travellers,and had a few reservations about Secrets Sunny Beach after reading some reports. None of them were justified at all! FOOD ……excellent ROOMS. …..excellent STAFF …… ok SUN-BEDS……. ok PEACE ……. excellent LIFTS!!……. No problem. We are in our 60s, and wanted a...

THIS HOTEL IS SUPERB,we are well seasoned travellers,and had a few reservations about Secrets Sunny Beach after reading some reports. None of them were justified at all! FOOD ……excellent ROOMS. …..excellent STAFF …… ok SUN-BEDS……. ok PEACE ……. excellent LIFTS!!……. No problem. We are in our 60s, and wanted a relaxing holiday, we were amazed at the cost of the package with Jet 2, as we normally pay much more for Adult Only all inclusive, this time of year( Sept) in other countries. Check-in was quick, and a previous email to the hotel requesting high floor and rooms together gave us rooms 1307/1308 on the top floor. They were Junior Suites, for not much more,and they were massive. They were cleaned daily, and the mini-bar was sporadically topped-up,even though we didn’t use much of it. The view from the balcony was great, and sun was on it most of the day. As mentioned we found every meal choices the four of us made to be of good quality, always hot, and tasty. They do ask men to wear long trousers for dinner, but some ignored ( or couldn’t read) the request. We also didn’t see any flies about inside or outside the hotel area. We were glad we didn’t opt to pay for for the “Preferred Guests Status” ( strange name, don’t they want us??) as the PGs were squashed into a small area in the restaurant, but they did have tablecloths! 😀. Also their PG area for sunbeds outside wasn’t very obvious, and many of us commoners used “their area”! We didn’t use any of the 60 or so hotels sunbeds on the beach , as the pool areas were more convenient for the toilets and refreshments. We visited Nessebar, using the hotels taxi service, and that was worth the visit. We AVOIDED the centre of Sunny Beach, having seen the “ Kiss me quick hat” culture there when dropping off guests at their hotels from the airport. We would have been so disappointed had we stayed in that area. Secrets is far enough away , about a 20 min walk probably, so it was relaxed and peaceful all the time . We took mosquito protection, but didn’t use any. There is a money exchange service in the hotel, but we also were amazed at the proliferation of Cash Machines everywhere in the area! We would definitely recommend this hotel, and would re-visit ourselves. One thing we thought needed addressing was the limited indoor seating to relax/play games in the hotel in the evening. Plugs are the two round pins type. Sauna and Steam rooms are free. Oceana ( fish restaurant) that you can book wasn’t up to much, but the Italian was good.

We travelled from the UK with Jet2, flying from London Stansted. An overall transfer time of around 45 minutes gets you to this hotel in Sveti Vlas on the outskirts of Sunny Beach. About 20 minutes of the transfer time is spent either, dropping off guests, or picking them up....

We travelled from the UK with Jet2, flying from London Stansted. An overall transfer time of around 45 minutes gets you to this hotel in Sveti Vlas on the outskirts of Sunny Beach. About 20 minutes of the transfer time is spent either, dropping off guests, or picking them up. With a speedy check-in, no wristbands, and help with our bags we were soon settled in our room. We had the Preferred Club option which gave us a large suite, in fact a very nice spacious room on the second floor. The main restaurant is the Market Café (level 0, near reception) which opens for Breakfast at 0800 (this is very late in comparison to most hotels we’ve stayed at and too late for us) and for Dinner in the evening it opens at 1830. Lunch is always served at the Barefoot Grill which starts at 1200, and is near the pool on level –1. Toilets are very important but so often not mentioned in reviews. There are three main toilet locations. 1) The main toilets are near the lifts behind reception (level 0). 2) At the Pool (level –1) these are located beneath the main stairs which go from reception down to the pool. 3) On the Beach. Food and Drink is readily available. The Rendezvous Bar in reception along with the Coco Café are open 24/7 and you are able to get food from the Café. Now with regard to drinks, going Preferred Club gives you NO advantage, The drinks that were available in the Club Lounge were no different from what you could get over the Bar. Speaking of the Club Lounge we found it most dispiriting. An enclosed, windowless room, often strewn with dirty plates and glasses, often the fridges were empty or Drink Optics broken. NB. Management take note, This needs more attention from staff members to keep things stocked and looking smart and tidy. At the moment, this is NOT a room to spend much time in. The pools were large and inviting, if a little cold at this time of year. The Jacuzzi was very good and slightly warmer. There is an indoor pool which is heated, if the weather misbehaves. As my wife has reduced mobility and sometimes uses a wheelchair, we always comment of the suitability of the hotel and grounds. This hotel is very good on all counts. Although there are many steps around the property there are also ramps and sloping paths. The lifts will take you down to the pool level (-1) and from there you can access the various pool terraces. There are two paths to choose from. Facing the Sea, the path on the very Right of the pools will take you down to the Pool Bar level whereas the path to very Left will take you to the Preferred Club Area and also down to the beach. Speaking of the Preferred Club Area around the pool, again this is yet another reason to not worry about going Club, this area is probably in the worst spot around the whole pool area. It’s surrounded by bushes and trees and gets very little sun at this time of year, also it’s furthest from the pool bar and toilets. Nearly all the Preferred Club guests (identified by their Orange Towels) were sat together with us on the right-hand side of the top terrace, close to the indoor pool & Spa. This is, by far, a better area to be. There have many comments about the food in other reviews most being fairly negative, however we found the opposite. There was always a massive choice of food, and sometimes it was difficult to choose from so many options. Food was well cooked and hot. We always ate in the Market Café main restaurant, where they held Balkan night, Asian night, Italian night etc, so can’t comment on the other specialty restaurants. Throughout the hotel most signs, menus, food labels and notices were in Bulgarian & English so you knew what’s what, and what’s where. There is a Night Club called Eclipse where the evening entertainment takes place this is on level 0 next to the Club lounge. Overall this hotel is a haven of peace and quiet, it’s Not a party venue. The only music we heard was 1) light music at breakfast, 2) Similar as you walked past the Spa, 3) Around the pool there was the usual thumping music for Aqua Aerobics for 30 minutes and that’s it. Nothing else at all. The staff were very helpful and positive and always engaged with us, only too pleased to try out their English. They are very keen to clear plates off the tables so just make sure to don’t turn your back otherwise your plate will be gone. Many people comment about the lifts. These were a source of frustration to many. Although we were on the second floor it could take 10 minutes to get a lift (there are 4) with 13 floors the lifts are in great demand. If the Preferred Club offering was revamped this could be a good option, but not as it is. We would certainly recommend this hotel for a quiet break.