Rusacks St. Andrews

Dinner Menu wasn’t as advertised and less impressive tbh. Some items were unavailable. Breakfast was a bit chaotic. Our room was nice ( apart from the paint on the bathroom floor!) but the heating and fridge were so noisy we had to switch both off. Workmen starting early on the...

Dinner Menu wasn’t as advertised and less impressive tbh. Some items were unavailable. Breakfast was a bit chaotic. Our room was nice ( apart from the paint on the bathroom floor!) but the heating and fridge were so noisy we had to switch both off. Workmen starting early on the floor above were quite noisy. The view from our room was lovely. Not quite what we expected in some ways. These were all small things in what is otherwise a beautiful place with a lovely rooftop bar and informal basement bar. Staff were all very nice.

My wife and I decided to go away for a weekend to St Andrews as it was my birthday. We decided after a disastrous previous stay at the Fairmont to try Rusacks. We booked a king room on a B and B basis . We also booked dinner on the...

My wife and I decided to go away for a weekend to St Andrews as it was my birthday. We decided after a disastrous previous stay at the Fairmont to try Rusacks. We booked a king room on a B and B basis . We also booked dinner on the first night in the 18 rooftop restaurant. We arrived early in St Andrews and spent the day in the town itself and checked into the hotel around 4 pm. The one downside about the hotel is the lack of parking. We had to circle around the area a few times and then to our luck got a space right outside the hotel. The hotel charges £35 per night to park the car which seems very expensive however in the height of summer it may be the only option. Everything else however went very well. Check in was swift and courteous . The hotel staff showed us to the appropriate lift to access our room. The room was a decent size ,well laid out with a comfy bed and all the usual extras you would expect from a hotel of this stature such as nespresso machine and mini bar. Our ensuite had a sizeable shower and two WHB and was well kitted with gels soaps towels etc. We changed and later on went up to the 18 restaurant for drinks and then dinner. Service again was excellent as was our meal. The only disappointment was the lack of view due to the time of year. The following morning breakfast was served in the Bridge restaurant. Again service was attentive and polite. There is no buffet and food is ordered and brought to the table. We managed to get a table looking out over the 18th which made it even more enjoyable. The one thing that I felt was missing was a fish dish like haddock or kippers however smoked salmon is offered with Scrambled eggs. On the second day breakfast was slow however the staff did come and apologise and explained what the problem was. This I felt was taking ownership of the problem and communicating the issue. I accept problems do arise but its how it is dealt with and in this case well done to the staff. St Andrews is a great place and we certainly will come back to this hotel. Our experience also has made me want to try the other hotels in the Marine and Lawn chain such as Dornoch but that is for another time. Well done to the staff who helped make this an enjoyable stay

Tried to book afternoon tea. No reply from restaurant. Reception tried twice. No reply, just answer machine. In this day and age when good customer service is paramount why cant reception take the booking and add it to their internal system. Very poor.

We were celebrating a special birthday and had advised the hotel beforehand. Throughout our stay there were little touches in the room and restaurant to help celebrate, as well as staff offering congratulations to our friend. From the moment we arrived the staff went out of their way to offer...

We were celebrating a special birthday and had advised the hotel beforehand. Throughout our stay there were little touches in the room and restaurant to help celebrate, as well as staff offering congratulations to our friend. From the moment we arrived the staff went out of their way to offer assistance. Laura checked us in and was a lovely girl, ensuring we had all the information needed for our stay. Unfortunately, I did not note the names of the guy and the girl who assisted us with our luggage and also helped our friend get his scooter from the car and build it. They were extremely helpful and pleasant. We had drinks in the bar downstairs, again lovely selection and staff. We ate in 18 in the evening. Our server was a blond girl who was very attentive and able to answer any questions we had. The restaurant has a lovely atmosphere. The food was absolutely delicious. Breakfast was lovely and plentiful. So nice to have it served and not a buffet. Our server was a young lad from Cupar, he was so friendly and took time To chat to us. Overall the staff in all areas of the hotel were absolutely superb. Everyone was smiling, friendly and could not do enough to help us. Marine and Lawn should be extremely proud of them all, they certainly made our stay. Everyone in our party agreed Rusacks is definitely the place to stay in St Andrews. Warm, welcoming and nothing too much trouble. Thank you to everyone for making our stay so memorable.

A golfers heaven! Big shout out to Michaela for her exceptional customer service and attention to detail during our stay! We had a lovely night stay with a room overlooking the famous old course and a balcony with a sea view. We dined in The Bridge restaurant and had the...

A golfers heaven! Big shout out to Michaela for her exceptional customer service and attention to detail during our stay! We had a lovely night stay with a room overlooking the famous old course and a balcony with a sea view. We dined in The Bridge restaurant and had the steak and carbonara the food was amazing we also visited 18 for some drinks and a game of golf on the rooftop. We have a wonderful night stay and will definitely be back the concierge and front office team were outstanding thank you again!

Wow what great service from our areival. I had trouble parking and as I am disabled I called the hotel for advice and Lauren on reception was very helpful and arranged for the concierge Claudia came and met us at the car and we parked in their car park which...

Wow what great service from our areival. I had trouble parking and as I am disabled I called the hotel for advice and Lauren on reception was very helpful and arranged for the concierge Claudia came and met us at the car and we parked in their car park which provided us with easy access to the lifts which we could then access the 18 restaurant. We were met and taken to our seats by Alexia who was again so welcoming and helpful. We had booked afternoon tea and the food was lovely and fresh and a lovely selection of sandwiches and cakes. We would highly recommend The Rusacks

Excellent view from our room of the golf course and beach. Room was just luxurious. Staff were super friendly and efficient. No need to venture from the hotel as it has everything you need. Would definitely recommend and definitely come back.

We had a delightful stay at this lovely hotel, which offered warm hospitality in an excellent location. Our visit was part of a package which included bed and breakfast along with dinner at the Bridge restaurant. Traveling with our dog was a breeze, as he was warmly welcomed by the...

We had a delightful stay at this lovely hotel, which offered warm hospitality in an excellent location. Our visit was part of a package which included bed and breakfast along with dinner at the Bridge restaurant. Traveling with our dog was a breeze, as he was warmly welcomed by the staff. While there was a small supplement for bringing him, the thoughtful touches made it worth it. Upon arrival, our dog was provided with his own tartan bed, towel, biscuits and water bowl in the room. He was even treated to his own breakfast sausage in the Gallery during breakfast, which was a charming touch. Parking was hassle-free. We arrived around 8 pm and found plenty of free parking spaces on The Links, conveniently located just behind the hotel. Although the boiler broke down on our last morning, leaving us without hot water, the reception staff handled the situation gracefully. They extended breakfast hours and offered us a later checkout to accommodate our plans, even adjusting the bill to reflect the inconvenience. Overall, the hotel’s excellent service and warm, dog-friendly atmosphere won us over. We will certainly stay here again.

Had a lovely couple of nights at the Rusacks hotel. Hotel is lovely at this time of year - very warm and inviting. Spotlessly clean, well appointed room. Staff were all excellent - from reception to restaurant, all pleasant and helpful without being over bearing. Didn’t eat at the restaurant...

Had a lovely couple of nights at the Rusacks hotel. Hotel is lovely at this time of year - very warm and inviting. Spotlessly clean, well appointed room. Staff were all excellent - from reception to restaurant, all pleasant and helpful without being over bearing. Didn’t eat at the restaurant other than for breakfast, which was very good.