PUBLIC Hotel

Public Hotel is fantastic. Beautiful location, but it was truly the customer service from Kirill, Raymond, and Ilaria that we appreciated most. They went above and beyond to provide some extra hospitality that we needed during our stay. Thank you to the Public Team!

Kirill, Raymond, Ilaria are such an incredible team and were so helpful in ensuring our stay was as comfortable as possible. So grateful to them for their hospitality, will absolutely be coming back to stay here anytime I find myself in NYC in the future and will recommend to all...

Kirill, Raymond, Ilaria are such an incredible team and were so helpful in ensuring our stay was as comfortable as possible. So grateful to them for their hospitality, will absolutely be coming back to stay here anytime I find myself in NYC in the future and will recommend to all my friends!

The hotel is well situated in a beautiful community and a short distance from the LGA Airport. The support staff was very helpful with accommodating my requests and it is a beautiful hotel. Nate on the staff was an awesome guy who hooked us up with specific requests!

5/5 AK was really attentive and amazinggg. She was really nice. She made our night. Definitely recommend asking for her when you come. Love her so much!! Vibes were immaculate. We got locked in the bathroom but it was ok! Because they kept checking up on us! And we love...

5/5 AK was really attentive and amazinggg. She was really nice. She made our night. Definitely recommend asking for her when you come. Love her so much!! Vibes were immaculate. We got locked in the bathroom but it was ok! Because they kept checking up on us! And we love that! And you know whT? Free shots!!! Baby if we’re not careful we might get locked again just to experience that again!! Slay ;)

During my recent stay at this hotel, I faced a series of serious issues that left me deeply disappointed and dissatisfied with the overall experience. I feel compelled to share my feedback to ensure potential guests are aware of the shortcomings in service and professionalism that I encountered. Firstly, the...

During my recent stay at this hotel, I faced a series of serious issues that left me deeply disappointed and dissatisfied with the overall experience. I feel compelled to share my feedback to ensure potential guests are aware of the shortcomings in service and professionalism that I encountered. Firstly, the pre-arrival communication process was frustratingly inefficient. I struggled to reach the hotel staff for assistance ahead of my visit, which unnecessarily added stress before even setting foot on the property. A simple inquiry or request should not require constant follow-up, and this left me concerned about how smoothly my stay would proceed. The issues continued upon arrival. While I was assured that my two separate reservations could be merged into one for convenience, there seemed to have been mismanagement in the handling of my payment records. This led to an unprofessional and highly stressful situation on the night before my stay was set to end. On the final night, my key card suddenly stopped working when I returned to my room. Although this was rectified at the front desk with a replacement card, I was later subjected to an extremely disturbing incident. At around 12:30 AM, I was abruptly awakened by loud knocking on my door. To my shock, a hotel staff member entered my room without permission, claiming that payment had not been made for my stay. This accusation was completely unfounded, as there were multiple pending charges on my bank account that clearly evidence otherwise. Despite this, I was forced to provide my credit card again in the middle of the night to resolve what was entirely the hotel’s administrative error. What was most upsetting about this ordeal was the disregard for guest privacy and security. Having someone enter the room unannounced in the middle of the night is not only unprofessional—it is outright unacceptable. Such actions demonstrate a glaring lack of respect for guest comfort and safety, which should be the hotel’s top priority. Overall, my experience was marked by poor communication, operational mismanagement, and a blatant failure in customer care. The late-night intrusion, coupled with the accusatory tone of the staff member involved, left me feeling disrespected and deeply unsettled. I cannot recommend this hotel based on my experience, and I strongly urge the management to address these issues to prevent similar situations for future guests.

I love my husband, but it would have been nice to have had a DOOR ON THE BATHROOM. I’ve stayed at this hotel multiple times before as a solo guest, so maybe I just didn’t realize there are no bathroom doors, but sharing the room with someone this time really...

I love my husband, but it would have been nice to have had a DOOR ON THE BATHROOM. I’ve stayed at this hotel multiple times before as a solo guest, so maybe I just didn’t realize there are no bathroom doors, but sharing the room with someone this time really highlights the need for a way to keep bathroom smells where they belong, especially in a NY-sized room! Bring air freshener and leave your modesty at home if you’re traveling as a couple!!

PUBLIC Hotel is a top choice for a stay in NYC. Great amenities, service is top notch, energetic vibe, and conveniently located around many popular spots. A big thank you to Dante for the warm welcome during my first visit! Will definitely be back.

Tried to sort a reservation via email after an enquiry about price matching advertised on the website. I found a I got one response that seemed promising and helpful, and I replied stating my budget was $1560 for our 5 night stay and I asked could we be accommodated for...

Tried to sort a reservation via email after an enquiry about price matching advertised on the website. I found a I got one response that seemed promising and helpful, and I replied stating my budget was $1560 for our 5 night stay and I asked could we be accommodated for this. No reply. Sent a follow up email. No reply. Sent one final follow up email, you guessed it, no reply. Basically just feel like because I mentioned a budget on the lower end of the scale for an upmarket hotel I’ve been treated as unimportant. Wouldn’t have minded at all if someone had replied and been on the level with me about it. Awful way to treat potential customers so I wouldn’t bank on the customer service overall.

This hotel is actually insane! Great views, great location and the staff was super friendly - especially Leah!! Definitely recommend for your stay in NY as this spot is close to the subway and all the main food and shopping places! You will love it!

We’ve had a lovely time at this hotel. From the easy checkin, to the spacious gym and great restaurants - everything has been top notch and seamless. Special shoutout to Sam at Popular! She was an excellent waitress and made us feel comfortable and well taken care of. We will...

We’ve had a lovely time at this hotel. From the easy checkin, to the spacious gym and great restaurants - everything has been top notch and seamless. Special shoutout to Sam at Popular! She was an excellent waitress and made us feel comfortable and well taken care of. We will definitely visit again.

Increíble and tasty Peruvian cuisine. Staff are attentive and pleasant. Atmosphere it’s nice the decor aspect very welcoming for group and couples. Definitely coming back here but this time with a group a friends. Highly recommended. Xx