Princess Anne Hotel

Travel Date: December 31, 2024

I booked a stay at the Princess Anne Hotel in June for my surprise engagement trip in December. Unfortunately, Asheville was devastated by a hurricane in early October, leaving key areas—including my planned engagement site—inaccessible or unrecognizable. I reached out to the hotel on October 1 to check on their...

I booked a stay at the Princess Anne Hotel in June for my surprise engagement trip in December. Unfortunately, Asheville was devastated by a hurricane in early October, leaving key areas—including my planned engagement site—inaccessible or unrecognizable. I reached out to the hotel on October 1 to check on their status and explore options, but was told to contact my booking site or to email back if I booked directly on their website (which I had, and subsequently did). Despite following up on October 7 and again on October 23, I only received a reply a month later (November 4th), after I had already been forced to make alternative arrangements and cancel all plans in Asheville (L also felt two weeks was an apt amount of time for them to respond following my final message on October 23rd, and left me very little time to proceed with alternative plans for the engagement). When the hotel did finally respond, they refused to negotiate any refund, citing a non-refundable policy. I pointed out that their website states cancellations made more than two weeks before check-in are eligible for refunds, but they cited a conflicting policy buried in the booking email and seemingly nowhere else. I even proposed a fair compromise—a 75% refund to cover their potential rebooking costs—in order to quickly move past this, but they flatly refused, offering only a stay credit, which is useless to me given the circumstances. This entire experience has been unnecessarily stressful and upsetting. When the hurricane hit, I was already dealing with the heartbreak of re-planning my perfect proposal from scratch in a new location, as well as tying up loose ends in Asheville. Now, in the week leading up to my engagement, I find myself still fighting with my credit card company to respond to Princess Anne’s dispute of my chargeback request. Their lack of compassion has made an already difficult process exponentially harder. What makes this worse is that every other merchant involved in my trip—American Airlines, the Biltmore, my photographer, and others—immediately offered full refunds without hesitation, and showed such wonderful understanding and empathy in my communications with them. The Princess Anne Hotel’s slow communication, refusal to compromise, and rigid stance during a natural disaster has been deeply disappointing. I urge anyone considering this hotel to think twice if you value fairness, compassion, and good customer service. I will update my review with necessary documentation should management respond in a way that attempts to misrepresent the situation.

Travel Date: August 31, 2024

Super comfortable bed but the place needs work. A little worn out. I was disappointed after reading so many great reviews. The room was not at all what I expected. It was in a great location and just fell short of being a great stay. Everyone was very friendly and...

Super comfortable bed but the place needs work. A little worn out. I was disappointed after reading so many great reviews. The room was not at all what I expected. It was in a great location and just fell short of being a great stay. Everyone was very friendly and accommodating but a lot of little details were missing. The TV in the living room did not work (I think Spectrum was at fault), one of the lights in the bedroom was not working and everything was just a little shy of being great. Not a bad place to stay but it could be much better with some of the little details being addressed.

Travel Date: July 31, 2024

The staff is beyond friendly. The breakfast was extremely nice and part of the price of the room. I found some aspects of our room needing a refresher. Specifically the original windows were filled with cob webs as was the larger planter in our room. Besides minor dust the stay...

The staff is beyond friendly. The breakfast was extremely nice and part of the price of the room. I found some aspects of our room needing a refresher. Specifically the original windows were filled with cob webs as was the larger planter in our room. Besides minor dust the stay was top notch and we will for sure stay here again. We did walk downtown from the hotel. All tree lined safe sidewalks the entire way. About 1.1 miles to get downtown. Love the stay we will return.

Travel Date: July 31, 2024

This facility, which is hard to call it a hotel, may have been grand in its time, but not anymore. Our room needed a whole lot of work – see the pictures. The door to the hallway had a gaping separation from the frame. I took a picture of cobwebbed...

This facility, which is hard to call it a hotel, may have been grand in its time, but not anymore. Our room needed a whole lot of work – see the pictures. The door to the hallway had a gaping separation from the frame. I took a picture of cobwebbed windows. And then all the typed-up notes, yes, I understand liability issues, but please, “don’t do this and you need to do this.” I felt like I was staying at my grandmother’s house. Breakfast costs $15.00. Do not waste your money. You get an egg dish, fruit, a small glass of juice, and toast. I wanted a cheese omelet. The only cheese available was mozzarella. There is a breakfast spot about 5 minutes' walking distance. But the big issue with the Princess Ann is that it is in an incredibly old neighborhood, with nothing in the area to see. The Princess Ann is not within walking distance to downtown Asheville. You will need to drive and then find a parking space (30-minute walk according to my Google map). So, if you want a nice dinner with a few drinks, and say, entertainment after dinner, you will be Ubering. I wish we had stayed in downtown Asheville. There are plenty of delightful hotels with amenities that the Princess Ann lacks.

Travel Date: July 31, 2024

Pretty historic hotel with nice rooms and common areas. We appreciated the hotel having a small elevator. The complimentary happy hour on our first day arrival was really nice. Our room was a suite - very spacious for two people. The bathroom is very small but a good size shower...

Pretty historic hotel with nice rooms and common areas. We appreciated the hotel having a small elevator. The complimentary happy hour on our first day arrival was really nice. Our room was a suite - very spacious for two people. The bathroom is very small but a good size shower that worked well. Nice to have a small fridge/freezer in the room. The breakfast included was made to order with many delicious options. They have breakfast seating times which was a little annoying but they were able to accommodate a change on our last day which we really appreciated. The hotel is not walking distance to downtown Asheville but a very short drive. Plenty of parking downtown and not expensive. Unfortunately shops and even many restaurants close very early in downtown Asheville, so don’t plan on going out for dinner after 8 pm. There are places open but less choice.

Travel Date: June 30, 2024

The sheets are soft and they actually use Puffs tissues! Loved our room, it was very clean. Breakfast was amazing and staff was great. Also do wines and appetizers in the afternoon. Very quiet area. Only negatives are since the place is old the floors creek and forget about walking...

The sheets are soft and they actually use Puffs tissues! Loved our room, it was very clean. Breakfast was amazing and staff was great. Also do wines and appetizers in the afternoon. Very quiet area. Only negatives are since the place is old the floors creek and forget about walking to town ( which is not too far) because of the bears and the hills,

Travel Date: June 30, 2024

While in Asheville for our anniversary, we booked a suite at this Hotel. The staff is amazing. The rooms are comfortable and cozy. This 100 year old gem is quite charming. Located not far from anything, and surrounded by great restaurants, try this Hotel, you will love it.

Travel Date: May 31, 2024

I was told how lovely the Princess Anne hotel was to stay at and boy was I surprised! Not only was it lovely, but the staff were incredible and they really made you feel like you were staying in a family house. They were so gratuitously welcoming and on top...

I was told how lovely the Princess Anne hotel was to stay at and boy was I surprised! Not only was it lovely, but the staff were incredible and they really made you feel like you were staying in a family house. They were so gratuitously welcoming and on top of everything! My fiancée and I stayed here for a surprise engagement I had planned. Not only did they within minutes of me popping the question and coming back to the hotel they had chocolate covered strawberries(made in HOUSE!) and a bottle of champagne waiting in our room. They even asked how everything went and everything was genuine. They also gave us recommendations and provided a wonderful happy hour. The Princess Anne also has a great petite breakfast menu that anyone would be happy to start their day with! Everything was super clean and wonderfully restored. Really blown away by the amazing experience here. Thank you to the whole establishment and special shout out to Ms. Acorn and Ms. Carey!

Travel Date: May 31, 2024

A beautiful place in a nice quiet pocket of Asheville. Fantastically original and a great breakfast too. Staff were all super friendly and helpful with tips. Would loved to have stayed 2 nights but unfortunately only stayed 1. If we are very back in this neck of the woods would...

A beautiful place in a nice quiet pocket of Asheville. Fantastically original and a great breakfast too. Staff were all super friendly and helpful with tips. Would loved to have stayed 2 nights but unfortunately only stayed 1. If we are very back in this neck of the woods would definitely stay here again.

Travel Date: April 30, 2024

We loved everything about our stay at the Princess Anne Hotel. Our room was spacious and clean, and the bed was very comfortable. We loved the historic nature of the rooms and common spaces. The included breakfasts are out of this world delicious and a fantastic value. Each evening we...

We loved everything about our stay at the Princess Anne Hotel. Our room was spacious and clean, and the bed was very comfortable. We loved the historic nature of the rooms and common spaces. The included breakfasts are out of this world delicious and a fantastic value. Each evening we sat on one of the many porches and enjoyed an included happy hour glass of wine and charcuterie board. That was such a nice touch after touring Asheville all day. Every one of the employees we encountered at the hotel was so friendly and helpful, and they made us feel welcome. There are several good restaurants and bars within walking distance of the hotel. We will always plan to stay here if we get a chance to return to Asheville!

Travel Date: May 31, 2024

The boutique hotel is a historical building. There are a lot of details that seem original to the building and are interesting to explore. There seems to be plenty of free parking in the rear. The mattress in our room was not firm enough for me, but I ended up...

The boutique hotel is a historical building. There are a lot of details that seem original to the building and are interesting to explore. There seems to be plenty of free parking in the rear. The mattress in our room was not firm enough for me, but I ended up sleeping just fine. The shower had good water pressure and was plenty hot. The old windows did not keep out much noise, but the hotel seems to be in a peaceful neighborhood. There was one couch in our room and it left a lot to be desired. We had breakfast and it was pretty good. We also had a charcuterie plate and a glass of wine the night of arrival...it was good. I would stay here again, because of the charm, cleanliness, and friendly staff. Go eat at Luella's BBQ. Staff recommended. It was delicious.

Travel Date: April 30, 2024

A very enjoyable stay; friendly and helpful staff, good breakfast, afternoon wine and charcuterie trays and comfortable rooms. A good location off the busy roads, however, convenient to the activities and sites around town. We would stay there again.

Travel Date: May 31, 2024

We have been staying at the princess Ann hotel for at least the past 10 years whenever we are heading south. Love the rooms the staff the breakfast are phenomenal is right downtown just about but enough out of it that it’s quiet and a lovely neighborhood. It’s like home...

We have been staying at the princess Ann hotel for at least the past 10 years whenever we are heading south. Love the rooms the staff the breakfast are phenomenal is right downtown just about but enough out of it that it’s quiet and a lovely neighborhood. It’s like home without responsibility!

Travel Date: April 30, 2024

Five o'clock wine and cheese, with soft jazz in the background, it was a lovely place to stay. The breakfast room has big tall windows that look out on the trees in the backyard. I appreciated being able to order my breakfast (not a steam buffet) and have it at...

Five o'clock wine and cheese, with soft jazz in the background, it was a lovely place to stay. The breakfast room has big tall windows that look out on the trees in the backyard. I appreciated being able to order my breakfast (not a steam buffet) and have it at a time I selected. We enjoyed sitting in the backyard chairs, listening to the birds and watching a rufous-sided towhee scratching away in the leaves. A couple of local restaurants were a couple of blocks away, so we could walk to dinner. Our room was a suite, with a "living room" and a bedroom, and a little kitchenette. This is a great place! This is the third time we've stayed here.

Travel Date: April 30, 2024

The Princess Anne is a nice relatively large B&B in a residential area outside of downtown Asheville. The rooms are large and comfortable with plenty of storage - but the sink in the bedroom might have been considered “cute” but not practical. They serve very nice breakfasts as well as...

The Princess Anne is a nice relatively large B&B in a residential area outside of downtown Asheville. The rooms are large and comfortable with plenty of storage - but the sink in the bedroom might have been considered “cute” but not practical. They serve very nice breakfasts as well as a “happy hour” between 5-6pm. The staff was friendly and helpful

Travel Date: April 30, 2024

The staff are absolutely lovely! Acorn really helped us around town. The breakfast is great as well as happy hour! Very easy to walk to so many places downtown from here. I don’t think we found a bad restaurant. We will definitely be back soon.

Travel Date: March 31, 2024

We have always enjoyed our stays at the Princess Anne! The uniqueness, vibe, location, and employees make it an exceptional experience. The breakfast and happy hour were outstanding! They are above expectations for quality because of the quality of the food.

Travel Date: March 31, 2024

Definitely Historic, so be ready. Needs TLC. Best part of experience were, Jenny, Carrie, and Acorn, Front Desk staff. Nice quiet residential neighborhood. Very close to downtown broadway, college and Biltmore streets. However, towels are terrible, old and very scratchy. Water in the rooms would be inexpensive and a very...

Definitely Historic, so be ready. Needs TLC. Best part of experience were, Jenny, Carrie, and Acorn, Front Desk staff. Nice quiet residential neighborhood. Very close to downtown broadway, college and Biltmore streets. However, towels are terrible, old and very scratchy. Water in the rooms would be inexpensive and a very nice amenity. Beds need replaced. Water glasses should Not be glass in bathrooms. Breakfast will serve you better in town. Wine and cheese after 5 has to be made and served , per guest, in waiting lines , by the Front desk clerk, ridiculous. Why not just put a nice display of choices out for the guests, between these times. Property has changed ownership and uses too many times over the years, since the 20s. Upgrades needed.

Travel Date: March 31, 2024

The Princess Anne is the only place I want to stay in Asheville. We’ve been there many times and the atmosphere and staff really make it feel like home. It’s an old inn and the floors are uneven and creaky but that adds to its charm. The breakfasts’ are wonderful...

The Princess Anne is the only place I want to stay in Asheville. We’ve been there many times and the atmosphere and staff really make it feel like home. It’s an old inn and the floors are uneven and creaky but that adds to its charm. The breakfasts’ are wonderful and the happy hour is an added bonus. Definitely our place to go in Asheville,

Travel Date: March 31, 2024

Ok now I am spoiled and will never stay anyplace else in Asheville! We had a comfortable spacious suite and loved the stand alone bathtub. Reading in front of the fireplace in the common room was a cozy way to spend a rainy afternoon. The evening glass of wine and...

Ok now I am spoiled and will never stay anyplace else in Asheville! We had a comfortable spacious suite and loved the stand alone bathtub. Reading in front of the fireplace in the common room was a cozy way to spend a rainy afternoon. The evening glass of wine and snacks were a nice touch. Breakfast was served quickly and tasted delicious. Within easy walking distance of excellent restaurants and downtown. Lots of parking. The elevator was cute. The staff was friendly and inviting. Loved reading about the history of the building in the room information. The only negative at all is the creaky floors, but it's an old house so it didn't bother me until the people in the room above us seemed to be running back and forth in their hallway at 12:38 a.m. Of course this is not the fault of the staff, and it does not alter my opinion of this fabulous hotel/b&b.