Postmarc Hotel and Spa Suites

Stayed Here for a weekend in August and was the perfect stay! Great room, great staff, and perfect amenities. Would definitely stay here again. Enjoyed the room layout as well. No complaints and would definitely recommend this hotel to anyone taking the trip to Tahoe!!

Will start with the positives - young guy with beard (sorry didn’t get your name) was extremely helpful and friendly during our check in process. The hotel is in a good location, not too far to walk to centre and they have bikes should you wish to use them. The...

Will start with the positives - young guy with beard (sorry didn’t get your name) was extremely helpful and friendly during our check in process. The hotel is in a good location, not too far to walk to centre and they have bikes should you wish to use them. The negatives - the hotel desperately needs renovations. Although fairly clean, our bed was broken, the hairdryer was melted, the sink plug was missing to name a few. Also, we were on the ground floor and during the night if anyone above used the shower, toilet or hot tub in their room, it is very loud in the room below, woke us up many times! There were tea and coffee facilities but with polystyrene cups and no spoons.

I looked for a cost-effective Tahoe stay for three nights. Booking's reviews led me to Postmarc Hotel and Spa Suites (8.2) and Yelp's (4 stars). Prepaying for this stay was a promotion, which I did. Upon arrival, the hotel desk employee presented a billing agreement with a higher cost, requiring...

I looked for a cost-effective Tahoe stay for three nights. Booking's reviews led me to Postmarc Hotel and Spa Suites (8.2) and Yelp's (4 stars). Prepaying for this stay was a promotion, which I did. Upon arrival, the hotel desk employee presented a billing agreement with a higher cost, requiring me to a sign document to enter the room. Since this was prepaid and the price was different, I asked why. Jordan, the hotel desk clerk, shouts, "PROVE IT!" I tried to get my prepaid digital receipt on my cellphone. He laughs in my face when I show him the total after a few attempts, saying, "why are you making this a big deal when it isn't a $200 difference?" The principle, I said. Jordan continued in an arrogant, non-diplomatic manner, shockingly surprising me. If I needed to talk to a manager, Jordan smirked that only at 9 am the next day. I asked why he would be smiling about this. He replied, "the manager loves me so much (...)" He continues, "why I wanted to fight with him?" I say, "I do not want a fight; I just wanted to clarify the matter before signing on a billing that was unlike what I agreed on" Mocking me, he continued. I signed the agreement to go to the room but was disappointed. The place had few amenities, tiles falling off walls, and the room looked different from Booking's photos; it looked like a dark dungeon. Nothing was appealing about the Deluxe Spa King room. Flip-flops were needed every time the shower flooded, and it was disgusting. A towel covered the blinds because smokers were always outside our window, and the blinds wouldn't close fully. Stuck clothing drawers, that were impossible to use and missing sink stopper. Staying there was awful! The hotel has no elevator, ramps, or disabled access. My disabled partner cannot carry luggage up stairs to our second-floor room. I asked the desk, and they moved us to the first floor. I was told at the desk that if I needed cleaning in the room, it would be an extra $8. I didn't require it for short three days there. Regardless, I tipped well the cleaning lady who was in another room, who seemed to be the only person working hard at Postmarc. In addition, Postmarc Suites charges an $8 per night Resort Fee, this is not a Resort or Hotel in any any shape or form. The only positive thing was the mattress was comfortable and the establishment was a short drive to downtown area. We told another desk clerk about some of the room's issues on CHECK OUT, hoping they would look at and maintain it for future clients. He sighed and blamed former customers for stealing the sink stoppers, but no priority to fix or maintain establishment.

Pros: Location was good, jaccuzi was large, staff seemed friendly enough and price was decent. Cons: the bed in our room had a box spring that was completely broken which made sleep rather uncomfortable for my partner and I. Also, while it was nice to find a jacuzzi in a...

Pros: Location was good, jaccuzi was large, staff seemed friendly enough and price was decent. Cons: the bed in our room had a box spring that was completely broken which made sleep rather uncomfortable for my partner and I. Also, while it was nice to find a jacuzzi in a room at all, the jets were rather weak. To top things off, the hotel seemed rather dated. For what I paid, I wasn't expecting a stay at the Ritz or even a Hilton, but I've stayed at Quality Inns that were more modern than this place. In short, if your room has a good bed and you temper your expectations on the jacuzzi, it'll be fine probably.

The pros: The staff was all friendly and made us feel welcome. The huge heart shaped jacuzzi tub was relaxing. The room was huge and plenty of space to move about. The bed was soft. Cons: the hotel was really in need of remodeling and updating. The sink didn't drain...

The pros: The staff was all friendly and made us feel welcome. The huge heart shaped jacuzzi tub was relaxing. The room was huge and plenty of space to move about. The bed was soft. Cons: the hotel was really in need of remodeling and updating. The sink didn't drain and tile grout was chipping out. Just felt old. The shower could use a curtain around it to keep the heat and steam in. Some rooms had that. And a fan is needed to vent out the steam from the room.

This hotel is amazing! Great location. The staff and service is wonderful and the room was very clean and comfortable. Our room came with a small bar area that had a small fridge and microwave to store and eat snacks or leftovers. That was a nice thing to have. I...

This hotel is amazing! Great location. The staff and service is wonderful and the room was very clean and comfortable. Our room came with a small bar area that had a small fridge and microwave to store and eat snacks or leftovers. That was a nice thing to have. I hate to waist good food. We will definitely be staying again.

Stayed 2 nights on a very busy Labor Day weekend that we booked last minute . Charged a whopping rate after taxes of $450/ night. Had a 20 pct discount from YELP which was not honored. Just a rip-off! Located across from marina and in the middle of a bustling street

What a wonderful experience! Huge spacious rooms. Big cuzi tubs! Close to eating and shopping! Free bikes for travel n cheap n fast Lyft and Ubers available. Weather was a bit windy but still sunny enough to enjoy the sunlight out doors n a fire pit at night :)

The hotel is nothing special but was fine for a couple of nights stay. Its quite modern furnishing in the room but the spa tub was dated. The European style showers were different and the location wasn't too bad for a short walk to a breakfast cafe (red hut) which...

The hotel is nothing special but was fine for a couple of nights stay. Its quite modern furnishing in the room but the spa tub was dated. The European style showers were different and the location wasn't too bad for a short walk to a breakfast cafe (red hut) which was good.