Passalacqua

This is a stunning hotel. Everything is decorated in that old world decor but feels fresh and new and not old and outdated like their absolutely abysmal sister hotel Grand Hotel Tremezzo. The service is 50/50. Breakfast was excellent service but we had some mishaps with service a few times...

This is a stunning hotel. Everything is decorated in that old world decor but feels fresh and new and not old and outdated like their absolutely abysmal sister hotel Grand Hotel Tremezzo. The service is 50/50. Breakfast was excellent service but we had some mishaps with service a few times at dinner. We also had a kind of disaster of a picnic where nobody knew what to do, food was missing, we had no cups or plates, it was a mess. Another time we were having the most amazing dinner over the pool and the cooks were having screaming match. It was funny for a minute but then just awkward. The waiter had to run over and yell at them. It was odd. Other than that service at the pool was good and service for the rooms was excellent with little to no wait time whenever requesting anything. Food. Breakfast was amazing. Lunch and dinner very good for the most part with some average dishes as well. Grounds. Way bigger than you would think with multiple levels of various areas and you can easily walk down to the lake and swim or just relax (but not service there). The hotel is very private and you cannot enter the property unless you are having dinner which I appreciate. Spa is very small and kind of hidden in a small area that's really dark. Room. Our room was huge and amazing. Full dyson hair care in every room is amazing. Built in speakers is amazing. This part of the lake is stunning. There is a lot of air noise from helicopter tours and small planes but you get used to it. It's really a beautiful place not to be missed.

Passalacqua is easily one of the most beautiful and elegant hotels in the world, with a rich history (it used to be the villa of the opera composer Bellini) and unparalleled attention to detail. i was impressed to find not only one, but three different Dyson hair accessories from the...

Passalacqua is easily one of the most beautiful and elegant hotels in the world, with a rich history (it used to be the villa of the opera composer Bellini) and unparalleled attention to detail. i was impressed to find not only one, but three different Dyson hair accessories from the air warp to flat iron , in the bathroom. Everything is beautifully curated , from the outside garden overseeing the lake down to every accessory in the room.

My husband and I are on a honeymoon we never made when we were younger... First stop is this special and unique place.... I had very high expectations for this , as they call it "A Place of Wonder" , and it was even better than I’d imagined. From the...

My husband and I are on a honeymoon we never made when we were younger... First stop is this special and unique place.... I had very high expectations for this , as they call it "A Place of Wonder" , and it was even better than I’d imagined. From the moment you arrive, you feel like you’re in heaven. The outdoor setting is pure magic, and the location of Passalacqua is simply perfect. The view of the lake framed by the magnificent old trees in the gardens makes it absolutely breathtaking. Inside, the hotel is beautiful, classically styled, just as it should be. The staff are incredibly welcoming, Gregory, the director, does an amazing job. He has a warm, personable way of connecting with guests that makes you feel right at home. Gregory truly embodies what many hotels are missing, his genuine, thoughtful approach makes all the difference. Breakfast is a real feast and completely over-the-top (in the best way!), while dinner is delicious. The bread alone is incredible! We’ll be returning as soon as possible. A heartfelt thank you to all the staff for making our stay unforgettable.

This hotel is one of the best we have ever been to. The love for the details is enormous and that's what it is all about. Regarding functionality there is still room to improve. It's obvious that the look and the design - besides the service quality - count the...

This hotel is one of the best we have ever been to. The love for the details is enormous and that's what it is all about. Regarding functionality there is still room to improve. It's obvious that the look and the design - besides the service quality - count the most for the owner family. It is a very expensive pleasure to stay at that hotel but the guests are fully rewarded for their willingness to spend a lot of money. The generosity of the hotel is extravagant and the employees pamper the guests in many ways. It would go too far to list all the different experiences we had but everything (with very few exceptions) was outstanding. Well done!

Stunning property, fantastic food. Service was very average, spiders in the room (x5), suit was ruined during turn down service (which the hotel fixed at my insistence) - there was also absolutely no accountability or apology for any of the above or for locking us out of the property for...

Stunning property, fantastic food. Service was very average, spiders in the room (x5), suit was ruined during turn down service (which the hotel fixed at my insistence) - there was also absolutely no accountability or apology for any of the above or for locking us out of the property for 30 mins after a boat ride organised by the hotel. Not what you’d expect after paying EUR1300 a night.

I'm pretty sure that 99% of the guests at Passalacqua are not reading or writing TA reviews. This gorgeous hotel oozes luxury and exclusivity. It is spectacular. Stunning design, every single detail. Your eyes relax because of the beauty. I don't know, maybe some will quibble with this or that,...

I'm pretty sure that 99% of the guests at Passalacqua are not reading or writing TA reviews. This gorgeous hotel oozes luxury and exclusivity. It is spectacular. Stunning design, every single detail. Your eyes relax because of the beauty. I don't know, maybe some will quibble with this or that, but for me, this was one of those rare, very expensive, luxury hotels that delivered. Our room was SO BEAUTIFUL. The spa was SO BEAUTIFUL. The pool was SO BEAUTIFUL. And we felt so well attended at each moment. The first morning we ordered room service, I was startled by the knock on the door five minutes later with our coffee. We loved our boat ride on the lake. We loved aperitivi at the bar. I almost cried when it was time to leave. What a special place. I hope to return some day. Grazie!

Beautiful property and great service. We came for lunch, and Alessandro our waiter at the restaurant was fantastic- friendly and quick with perfect English. Definitely check out the grounds if you are nearby- it is exquisitely beautiful .

Never have I been so eager to offer tips or recommendations on a property. My first tip is deciding what you are looking for in terms of a holiday at Lake Como, we thought we were getting a 5*-luxury hotel. With all the media hype of the last year and...

Never have I been so eager to offer tips or recommendations on a property. My first tip is deciding what you are looking for in terms of a holiday at Lake Como, we thought we were getting a 5*-luxury hotel. With all the media hype of the last year and high marks with Andrew Harper, we imagined Passalaqua to be the Villa Feltrinelli of Lago di Como. There are a lot of similarities with the aesthetics--- their interior design is shared by the same firm (BAMO San Francisco) and while Passalaqua has stunning Murano glass, Ginori porcelain, beautiful fabrics....it is nowhere near the service of Feltrinelli. Service falls short from the minute of an awkward check-in (your room isn't ready and we won't find you when it is) and when it finally was, a rushed introduction of the hotel with beautiful printed information of the property but nothing that was useful. On one of the activities they offered was called "bocce and bubbles", we love bocce, so we showed up at the date it was published in our welcome packet, only to have no hotel employee show up. The bocce court by the way was beautiful and we found that the best place for us. There is not a designated desk that says concierge, so we went to the front desk representative who assumed a concierge role. We found her to be so rude and unhelpful. We did receive eye rolls and lots of 'aloras' with a comment about our travel advisor's third-party lake tour being a "bad plan"--she did not seem as if she wanted to make it a good plan either. Her remark "this must be your first time to Lake Como, this isn't the United States" made me so upset I had to leave the conversation for my husband to finish. My best tip or recommendation would be to forego this property and if coming to Lake Como visit another luxury property with hopefully a staff that is trained for 5-star clientele. Service failures dropped at every turn. No food and beverage managers to be seen. The only employee pulling her weight was Stephanie at the pool. Lots of waiters standing around or pool employees hiding behind bushes. Just wan't what we are used to when it comes to service. Other tips would be to not wear your best shoes with heels as there is too much gravel, grass and uneven surfaces. Book a room with a lake view. Our view of Moltrasio was a metal garage door sprayed with graffiti. If you decide to come, ask in the beginning how to leave the property. Seriously. they make it very hard to go out in the town and then come back in. If you leave the side door, there are about 100 stairs up and down. The front gate requires an employee to open a gate, and at the lake level, you can sneak through the Moltrasio yacht club (that door is always open) A tip for breakfast would be ask for your egg order at the initial moment of contact. Otherwise no one returns to see that you are not a buffet-style guest. A tip for dinner--do not spend the money. Our first dinner was horrible. I could not eat my starter and when the waiter noticed, they was no follow up, like would I like something else. There were nice friends restaurants in Moltrasio that were half the cost of the hotel with basic pastas, local fish and pizzas. It would be nice to know that they spend some of the marketing monies on a trained chef and kitchen. Lastly, learn the local ferry schedule and make your own plans to get out and see more of the lake than just what is offered at the hotel. The "concierge" (I use that loosely) will not offer to help you, confirm anything, suggest a better plan, NOTHING. You're on your own here. If you order champagne at the bocce court and expect some snacks, forget it. That would be the service you receive at the Villa Feltrinelli.

I was trying to decide between staying here and at Grand Hotel Tremezzo and ended up booking this hotel as per recommendation from my travel agent who told me how special it was and how it is one of the best hotels in Italy right but after reading reviews (and...

I was trying to decide between staying here and at Grand Hotel Tremezzo and ended up booking this hotel as per recommendation from my travel agent who told me how special it was and how it is one of the best hotels in Italy right but after reading reviews (and seeing a few pretty bad ones) I was worried. This place is EXPENSIVE ($2000 a night for a room!) and I wanted to make sure our money was well spent... Well, I should not have been worried because it was absolutely amazing! The grounds are stunning, the rooms (we stayed at the 'stables') were amazing and the attention to detail is unlike anything I've seen before (even hangers are handcrafted out of wood and have leather Passalacqua logo on them!) and the service was really good! Ladies - they have not one, not two, but THREE different Dysons for your hair - so you don't need to bring yours (like I did!). We had dinner at the restaurant one night and it was the best meal we've had on the trip - similar quality to michelin starred restaurants! As guests of Passalacqua you are able to use the grounds of Grand Tremezzo and we did that. The are very different hotels - Grand Tremezzo is stunning and runs like a well oiled machine (at Passalacqua there are a few kinks they should still work out) but Grand Tremezzo is huge and feels like a large resort vs passalacqua is small and very serene - there are only 24 rooms total so even when the place is sold out it it is never crowded. So if you are looking for a place at lake como - look no further!

I see that some people have given 1 star which I cannot believe. My wife and I stayed at Passalaqua this weekend while we were in between moving between houses on Lake Como (so we know the Lake well). Nothing was disappointing. We were greeted by Chiara at reception who...

I see that some people have given 1 star which I cannot believe. My wife and I stayed at Passalaqua this weekend while we were in between moving between houses on Lake Como (so we know the Lake well). Nothing was disappointing. We were greeted by Chiara at reception who is one of the best hotel people I have come across and the Manager, Gregory, could not have been more hospital and friendly. This is one of the most unique hotels in the world, both indoors and outdoors and every member of staff is extremely professional and courteous. We are members of the Villa D'Este Sporting Club so know that hotel very well and I'd say that if you are looking for a romantic peaceful holiday in the most serene setting then look no further than Passalaqua.

Paradise. Stunning location, well kept gardens, heated outdoor pool. Our lake view room was spacious, the bedsheets and covers soft. Breakfast was great, dinner romantic. The gym with technogym gear was very useful, overlooking the lake, and there is also yoga. The boat tour with Alessandra expensive but worth it....

Paradise. Stunning location, well kept gardens, heated outdoor pool. Our lake view room was spacious, the bedsheets and covers soft. Breakfast was great, dinner romantic. The gym with technogym gear was very useful, overlooking the lake, and there is also yoga. The boat tour with Alessandra expensive but worth it. They also had a relaxed BBQ for lunch in the gardens. Best place i ve been to in the world, along with Kunuhura in the Maldives. My wife loved it and so did I. I especially thank Gregory, Alberto, Georgia, Daniele. Astronomically expensive and paradoxically worth it, memory of a lifetime.

Recommended by a travel agent who heard about this newly opened and beautifully refurbished hotel on Lake Como. Spectacular all around from grounds to rooms to service. A very special place. Request a lake view room - can’t beat waking up to Como each morning.