Nayara Hangaroa

Travel Date: February 28, 2025

Enchanted island and this hotel suits it well. Serene, calm and with a great place on ocean edge. Food excellent as were staff. We made 7 trips to see the amazing sights. Well organised and great guides. A few-minutes walk and you are at centre of town. Great coordination of...

Enchanted island and this hotel suits it well. Serene, calm and with a great place on ocean edge. Food excellent as were staff. We made 7 trips to see the amazing sights. Well organised and great guides. A few-minutes walk and you are at centre of town. Great coordination of airline pick up and drop off. Room great size and loved being left local flowers by housekeeping. Sometimes food order not quite what we asked for. Probably our lack of Spanish although most waiters has adequate English

Travel Date: February 28, 2025

The room is outworn, floor always dirty. We always had to ask for fresh towels. No coffeemaker in the room, you are better off in any low budget Motel at a US highway! The a/c worked but could not be adjusted to convenient temperature, it was either too cold or...

The room is outworn, floor always dirty. We always had to ask for fresh towels. No coffeemaker in the room, you are better off in any low budget Motel at a US highway! The a/c worked but could not be adjusted to convenient temperature, it was either too cold or too warm. 3 bottles of water in the minibar were free but refill would be charged. The food is awful, in particular breakfast. The organisation of the excursions is very poor. Little information of what can be expected, rude and arrogant. One of the excursion guides was very rude, he refused to guide me, just because I did not find my passport photo immediately on my mobile. We had not been told that this would be essential, they did not check beforehand. To me it is a secret how the hotel can claim to be 5 star and how it managed to be on the list of "The leading hotels of the world".

Travel Date: January 31, 2025

Comfortable accommodations. Town is walkable from hotel. Staff were engaging, friendly, and helpful. Ate at the dinner restaurant more than the lunch service and dinner was excellent. We were there 5 nights and one daily special would have been nice for the rotation. The menu is ample but again a...

Comfortable accommodations. Town is walkable from hotel. Staff were engaging, friendly, and helpful. Ate at the dinner restaurant more than the lunch service and dinner was excellent. We were there 5 nights and one daily special would have been nice for the rotation. The menu is ample but again a single daily special would be a lovely addition. Service in the bar was a bit slower (a note that service on the island in general is not rapid) and the food was not quite the same level as the dinner restaurant. Breakfast had a good variety as well. If you get a package with tours they are arranged upon arrival and for very good reason - flight delays are common due to wind. We had an eight hour delay the day of arrival but had luckily given ourselves enough time on the island that it didn't interfere with plans (four full days plus two half days for arrival/departure). Rapa Nui is a special and beautiful place to visit. If you are considering a stay I would highly recommend Nayara Hangaroa. Tour guides were all wonderful and we mostly had Teva who was excellent. They are currently offering dance performances on certain days at the hotel and I wish we had looked more into that over Kari Kari. Animals (mostly horses and dogs in the town area) roam the island freely but are well taken care of and do not cause a safety concern (they are not strays). Don't listen to heat index weather calculations online - it is humid and even with ample breeze will most likely feel much hotter than the posted temperature (at least in summer months).

Travel Date: December 31, 2024

We stayed 5 nights at Nayara Hangaroa and highly recommend this property. Special thanks to the whole front office team who went the extra mile to deliver Virtuoso benefits (as part of our combined Nayara Atacama booking) although the hotel is technically not affiliated with Virtuoso yet! From check in...

We stayed 5 nights at Nayara Hangaroa and highly recommend this property. Special thanks to the whole front office team who went the extra mile to deliver Virtuoso benefits (as part of our combined Nayara Atacama booking) although the hotel is technically not affiliated with Virtuoso yet! From check in to check out, the front office team has been extremely accommodating. Room: We had a sea view room which was comfortable and spacious, also very well isolated from noise. F&B: Being on a remote island, food selection is relatively limited, however the half board inclusions are generous and you can easily go out for lunch in the village nearby. Activity: The excursions are very well organised, and well suited for people who want a relaxing and hassle free itinerary. For people who are more adventuous and prefer a more customised itinerary, I highly recommend the private tours which include a reasonable surcharge. Spa: The massages and private sauna are both amazing after a full day of excursion. I loved the massages so much that I went 3 times over 5 days.

Travel Date: April 30, 2024

Perfect resort for us. We are extremely independent travelers and wanted to explore Rapa Nui but still have some creature comforts from home. This hotel was perfect for us. Location in town is a huge plus include walking/driving distance to restaurants, stores, laundromat (if you wish to do your own...

Perfect resort for us. We are extremely independent travelers and wanted to explore Rapa Nui but still have some creature comforts from home. This hotel was perfect for us. Location in town is a huge plus include walking/driving distance to restaurants, stores, laundromat (if you wish to do your own laundry), etc etc. We considered Explora which was all inclusive (meals and activities) but for us Nayara was the right choice. We drove past Explora and while it’s in a remote part of the island, we felt you get to interact with more locals at Nayara as you have access to town. Explora is more for people who need hand holding the whole time. Nayara is ala carte, you can have as much hand holding or as little as you want. We had a great room. Lots of privacy even though the rooms/huts are relative close to each other. Some reviews say property is a bit run down but it goes with the territory of being on a remote island. Weather can be harsh, things break and sometimes can’t be fixed asap and there are bugs (even in luxury) because you’re in nature!! But it was perfect for us. Only critic is gym could be larger but hey, how many people work out when they come to Easter Island? lol I did… and I saw a woman running through the many Moai sites. Staff were mostly excellent. Very friendly and personable. Mostly foreign workers from Latin America or mainland Chile but very accommodating and really made the stay wonderful. Food/restaurant were excellent. Highly recommend if you’re looking for luxury. Some tips based on our trip - rent a car as the island is very manageable to self drive. You’ll appreciate the independence - buy a local SIM card in Santiago before landing in Rapa Nui. Your US international might include Chile as one of its covered countries for free but roaming on a non-Chilean SIM is non existent. Local SIM card is cheap and great. I had service including data the entire time (due to work commitments) except in some remote parts of the island where there are no cell towers. - we stayed 4 days 3 nights which was plenty for us. Perhaps 1 extra night would make it more relaxing but I think 1 week is too long. - highly recommend you visit during low season. Weather was still fine with plenty of sunshine with only a small amount of daily rain. No crowds. We were completely alone in many of the sites. - You do need a local guide (which I support)to get within the boundaries of the Moais but you can take amazing pictures from outside the boundary. So we only had a guide for 1 day to take us to the Moais you can only access with a guide and the quarry which was amazing. - stop by the tourist office to get a one of a kind Rapa Nui stamp in your passport!!! We’ve been to many remote place around the world and Easter Island/Rapa Nui is a very special place!

Travel Date: July 31, 2024

This was our second stay at a Nayara property during our three-week Chilean vacation, with the first being at Nayara Alto Atacama, which set the bar incredibly high, leaving us wondering if we should manage our expectations for this extremely remote location on such a small island. However, Nayara Hangaroa...

This was our second stay at a Nayara property during our three-week Chilean vacation, with the first being at Nayara Alto Atacama, which set the bar incredibly high, leaving us wondering if we should manage our expectations for this extremely remote location on such a small island. However, Nayara Hangaroa did not disappoint. It offers unbelievable hospitality, comfort, and gastronomy that would be impressive anywhere in the world—let alone in the middle of the Pacific Ocean! Any pre-arrival communications were answered promptly and professionally. I was so lucky to have caught a 40% off flash sale just over a month before our arrival, which made their “full program” rate a veritable bargain. Airport transfers, daily excursions, snacks and meals, and almost all wines and beverages were included. This made for a very easy, worry-free five-night stay. (And if you have stayed at an all-inclusive resort in Mexico or the Caribbean, this does not remotely compare. It is a whole other level!) Our arrival at the airport with a charming welcome lei was very similar to our experiences in Hawaii and French Polynesia—just missing a local band playing for disembarking passengers. The Nayara representative was easy to locate, and the drive to the hotel took maybe five minutes. At the hotel, we received another warm welcome from Josefina, the guest services manager, and she explained everything about the resort, gave us a little tour, signed us up for the sunset excursion a few hours later, and escorted us to our room. As LHW Leaders Club members, we qualified for a generous pre-arrival upgrade to a Maunga suite, and Josefina gave us the one at the very end of the property, with lots of privacy, an extra set of panoramic doors/windows, oversized patio with seating for 8, and sweeping views out to the ocean. The suite was huge and very bright (a contrast to our much smaller and darker room at Alto Atacama). There was a powder room, wet bar, living room area with built-in seating, and a large bathroom with double sinks, water closet, and shower (no tub). We loved the overarching design aesthetic using local materials to great effect. In fact, the whole hotel is modeled after the housing that can be visited at Orongo on one of the available excursions. Even though the inspiration lies in ancient architecture, the execution is actually strikingly modern. The suite had everything we needed for a very comfortable stay: lots of storage space (we did have to call for extra hangers though), quality bedding, robes and slippers, and locally sourced organic toiletries that we saw in a few different hotels across the country. Everything was in excellent repair and the suite was spotless. The only issue we had was opening the huge sliding glass door, which seemed to have swelled or warped with age and exposure to the elements (it was quite a task!). And unfortunately there are no screens, so it was impossible to leave to door open more than a few inches lest one of the *many* stray dogs roaming the property and the town choose to try and enter. Even more impressive than the luxurious accommodations, however, is the food and beverage program at Nayara Hangaroa. The buffet breakfast was not as elevated as the one at Alto Atacama, but the options for snacks, lunches, and dinners were outstanding. Whether it was a more casual meal at the bar, or an evening of elegant fine dining at Kaloa Lounge, every dish was delicious and plated with care and artistic flare. There was an appealing variety of included Chilean wines, and the cocktail menu was also generous and inventive. Drinks were mixed with premium brands, and only a few specialty brands were not included. There was just one unfortunate dinner at Kaloa Lounge where the service was off, our order was incorrect, and the beef served was overcooked and unpalatable. Otherwise, we enjoyed some of the best tuna, ceviche, and freshly caught fish we’ve ever had. One afternoon we had a charcuterie board at the Vaikoa Bar that was so generous it could’ve served four people. We had to skip dinner that night! What was nice about having a five-night stay was that we were able to see all of the island and do all of the major excursions, yet we still had some free time to shop in the town and tour the local cemetery on our own. We loved how the guide arranged our tours in such a way that they seemed to build in impressiveness throughout the week, climaxing with a visit to the otherworldly quarry and the 15 Moai at Ahu Tongariki down below. All of the guides were personable, highly knowledgeable, and had a good command of English. I was especially impressed that each time we left the van for an excursion, the driver would clean it so that it was pristine when we got back on for the next leg or the return trip. And they always had a cooler filled with soft drinks, juices, water, and beer if any guests were thirsty. It has been a dream of mine since I was a child to visit Easter Island/Rapa Nui, and I cannot imagine a better place from which to experience all it has to offer than Nayara Hangaroa. I even had a bit of a tear in my eye as I took in one last view from our terrace, and as I said goodbye to the lovely staff. There is a degree of vitality and sincerity in everyone there that is pretty special to find. While this was meant to be a bucket list “trip of a lifetime,” Nayara Hangaroa has left me longing to return someday.

Travel Date: May 31, 2024

The issues that we had with this hotel that ruined this trip involved our interactions with the Reservations Department as well as the Front Desk. I booked the room about six months in advance via the hotel's website. I was then charged the full cost of the stay 30 days...

The issues that we had with this hotel that ruined this trip involved our interactions with the Reservations Department as well as the Front Desk. I booked the room about six months in advance via the hotel's website. I was then charged the full cost of the stay 30 days prior to arrival. Approximately 2-3 weeks prior to arrival, I noticed that the advertised room rate had dropped to less than half of what I had prepaid. I thus requested to either receive the current room rate, or receive a food credit for the difference between what I had paid versus the current rate. Reservations entirely refused these requests and basically told me that I was out of luck. When we arrived at the hotel, we found that the air conditioning and hot water in our room didn't work. We were told that there were no other rooms available in our room type, but that the air conditioning and hot water would be fixed promptly. It ended up taking two days for these issues to get fixed, and we were not given any compensation for these issues. I expected a four-star experience, but didn't receive that. If everything were working properly, the facilities would meet that level, but this resort cares too much about money to keep guests happy. If they cared about keeping me happy more than just obtaining money, they would have honored the current room rate and/or given me a credit for the room issues that were experienced the first two nights.

Travel Date: May 31, 2024

Great oceanside eco friendly lodge with excellent, friendly service. Rooms are spacious. The oceanfront rooms are the best with the sounds of the waves. Restaurants serve fresh, tasty food at reasonable prices for the area. Hotel offers inclusive and non inclusive fares. Tours are available though hotel. Spa on site....

Great oceanside eco friendly lodge with excellent, friendly service. Rooms are spacious. The oceanfront rooms are the best with the sounds of the waves. Restaurants serve fresh, tasty food at reasonable prices for the area. Hotel offers inclusive and non inclusive fares. Tours are available though hotel. Spa on site. Easy walk into town as well.