Kore Tulum Retreat and Spa Resort

My wife and i enjoyed our stay at Kore Tulum. The resort buildings are showing some wear but the grounds are landscaped beautifully. The stuff was friendly and attentive especially after we got to know them. Location was great. Walking distance to Jaguar Park and Hotel district and a quick...

My wife and i enjoyed our stay at Kore Tulum. The resort buildings are showing some wear but the grounds are landscaped beautifully. The stuff was friendly and attentive especially after we got to know them. Location was great. Walking distance to Jaguar Park and Hotel district and a quick bike ride to downtown. I recommend for a private low key time to get away,

I made a reservation on their website but canceled it two months after the arrival date. The booking was fully charged to my credit card and still hasn't been reversed, even after two months. They don't answer the telephone, neither the email. ------ Hice una reserva en su página web...

I made a reservation on their website but canceled it two months after the arrival date. The booking was fully charged to my credit card and still hasn't been reversed, even after two months. They don't answer the telephone, neither the email. ------ Hice una reserva en su página web pero la cancelé dos meses después de la fecha de llegada. La reserva se cargó íntegramente a mi tarjeta de crédito y aún no se ha revertido, incluso después de dos meses. No contestan el teléfono, ni el email.

Kore Tulum is definitely not a 4 star resort. Its’s an older property that’s dated and hasn’t been maintained, which explains why there were not a lot of guests there during peak travel time. The first two days of our stay, the water was off several hours during the day,...

Kore Tulum is definitely not a 4 star resort. Its’s an older property that’s dated and hasn’t been maintained, which explains why there were not a lot of guests there during peak travel time. The first two days of our stay, the water was off several hours during the day, and we couldn’t shower or flush. We did not have a hot shower our entire stay, only cold showers. We learned that the water situation happens frequently. There are leaky roofs and holes in the hallway of the guest quarters. Pool chairs were never clean, the cabanas were dirty and ripped and not safe to use. There’s only one restaurant and they were out of a lot of items on the menu. I could go on about this disappointing property however, the staff was nice. Please see the attached photos and do your homework before staying here so that you know what to expect. We would not have booked here if we’d known. Some of the reviews about the property are not accurate.

Avoid at all costs !!! Don't go by the pictures they're highly misleading. Booked a 3 night stay at this so called 5 star Hotel. Something as basic as hot water is not available in this property. Rooms are dingy and old and lack maintenance. Jacuzzi was dirty and unusable....

Avoid at all costs !!! Don't go by the pictures they're highly misleading. Booked a 3 night stay at this so called 5 star Hotel. Something as basic as hot water is not available in this property. Rooms are dingy and old and lack maintenance. Jacuzzi was dirty and unusable. For the price you will find a decent accommodation elsewhere.

Friendly welcome. Room really nice. Food and service great. Wished we had not came in the rainy season, but we still enjoyed our stay. It was quiet. Had a couple minor setbacks in the room but were attending to quickly. The phone wasn’t working. Room well furnished..

In last 15 years we went 3 times to Mexico it was amazing,amazing people ,amazing food,amazing entertainment. This was our 4 th time as a couple in Kore Tulum. First when we landed at the airport it was huge line up. It took us to went outside couple hours. When...

In last 15 years we went 3 times to Mexico it was amazing,amazing people ,amazing food,amazing entertainment. This was our 4 th time as a couple in Kore Tulum. First when we landed at the airport it was huge line up. It took us to went outside couple hours. When we came out we waited for 2 hours for a bus. Our landing was at 4 pm we where at resort at 10 pm. Our firs day was gone! Rooms are not bad,only shower water pressure was bad.(In our room) Only one restaurant at the resort,food was terrible,Breakfast same every day,lunch same ,dinner change maybe 3 times weekly but food is awful. In ten days we went in Tulum city 3 times to eat. Employees where nice people. No beach at all,just pool. Entertainment is zero,no entertainment.Only handball in water for an hour during a day. I don’t know people who rated this resort with excellent ratings. they've probably never been anywhere else before. My suggestion to people who is looking for holidays in Mexico: PLEASE IF YOU WANT TO REMEMBER MEXICO AND BEACHES AND FOOD AND FUN TRY TO AVOID KORE TULUM

Review To owner: Please find a consultant for: - Food consistency - Guest Communication - Resort Activity I really wanted to ove this place. The beds very comfortable, room clean, AC was working. Breakfast food was okay - same food for 6 days no change whatsoever. - Food the first...

Review To owner: Please find a consultant for: - Food consistency - Guest Communication - Resort Activity I really wanted to ove this place. The beds very comfortable, room clean, AC was working. Breakfast food was okay - same food for 6 days no change whatsoever. - Food the first day was buffet and cold. - Second day - Asian and the sauce was very salty - we didn't finish the food - Third day was Italian - food was okay but all their dessert from menu were not available and you only find out when you ask. No info in advance. They also don't know how to explain why there is no desert. Im fluent in Spanish btw. - Fourth day: Creme Brûlée was a pudim and when i went to talk to the waiter I was told that was Mexican style. (See picture). It was again Italian night. Same food as previous day. The "Greek Salad" was tasty but again it was not Greek. We ate salad everyday and very inconsistent from one day to another - totally different salad. (See picture) - Red wine is always chilled - Cheesecake was a simple cale as per picture. - 2 nights steak back to back. Recreation: - Non existent due to the lack of resources. - The Mayan ceremony was nice and meaningful. - Not enough chairs for the guests to seat by the pool. There were less 30 chairs for the whole resort. Spa The ladies were wonderful. No complains. The steam room was cold. The service was great 10:10 Room: - Internet didn't work 70% of the time for a simple phone call. - Shower water didnt have pressure and we spent 1 full day without water to shower or brush teeth and no communication on why this happened. When we asked them, they told us that something had broken. - We didnt have hot water for 3 days. - The phone in the room didn't work, the other couple the tv didn't work. - It took 5 hours to fill the jacuzzi and it supposed to be 40 minutes according to them. - Housekeeping arrives to clean at 8:30-9am knocking and waking you up. - No water 1 day in the whole resort. - No communication about the shortcomings - Phone didnt work the entire trip. We asked the reception to fix numerous time. Staff: - Freddy and George were the highlight. They should train the other employees. Most of them were friendly. They were amazing with drinks. We always felt welcome. - One staff was argumentative over the creme brule not being creme brule and he just shrub me off. The bike: You can take the bike which is nice but no process for guests. When you go get the bike they send you back to the reception to get a paper to fill out. Tulum National Park- I couldn't get because there was police with heavy artillery looking inside cars for water bottles. After you pass that there were guards charging 60 pesos to enter and no cards or dollar. - no where written down about the process. The beach- No access. I know you will see the beach and it is beautiful right by the hotel but no access and it has two red flags so you cannot swim. All beaches in Tulum is full of seaweeds. At the end of the road we were able to find a "beach" and it was beautiful. I have to say I am not sure if is new management or what it is but it is not worth the nineteen hundred ech for the week.

We loved the resort. Nice room. The service was great. No buffet lines. We were served every meal and every beverage. It is a ni e place to relax and enjoy the views. The staff were amazing. The food was great. Lunches and dinners were both delicious. I would go...

We loved the resort. Nice room. The service was great. No buffet lines. We were served every meal and every beverage. It is a ni e place to relax and enjoy the views. The staff were amazing. The food was great. Lunches and dinners were both delicious. I would go back any time without hesitation.

Resort needs TLC, only 1 restaurant with same food all week, NO Entertainment of any kind or activities, no where to sit in evening but in a small bar area with uncomfortable chairs! Enrique was the best in restaurant/pool area and went above and beyond

Generous sized rooms, comfy beds We had low expectations based on the reviews we read, but we had a really good experience. The resort has lush tropical plants, the reception area is surrounded by glass. Restaurant staff were lovely, so helpful, offering drinks while we were relaxing around the pool,...

Generous sized rooms, comfy beds We had low expectations based on the reviews we read, but we had a really good experience. The resort has lush tropical plants, the reception area is surrounded by glass. Restaurant staff were lovely, so helpful, offering drinks while we were relaxing around the pool, attentive in refilling cups, glasses, removing used dinnerware etc. Some days dinner was buffet style, other days A La Carte, we found the A La Carte meals to be of higher quality It’s not a party place, more like a romantic, resort for couples Resort is right on the Caribbean, but there is no beach, just rocks. Public beach is a 15 minute bike ride away Great place for a quiet, relaxing holiday