InterContinental Presidente Cozumel Resort Spa

Our time at the intercontinental, Presidente was friendly, beautiful spread out resort. Unfortunately,, our plane arrived over a day later and we did not have our room. Our baggage was lost not to mention a few other issues at check-in. They took excellent care of us and upgraded us to...

Our time at the intercontinental, Presidente was friendly, beautiful spread out resort. Unfortunately,, our plane arrived over a day later and we did not have our room. Our baggage was lost not to mention a few other issues at check-in. They took excellent care of us and upgraded us to a beautiful room with a view, which was most appreciated after 36 hours of travel Everybody there was so kind and would go out of their way to help you unfortunately during the middle of my trip my wife became very ill little did I know they had a on site doctor that came to our room and administered to her recommendation that she needed to go to the hospital For further check up. We ended up staying at the hospital for four days and three nights which was a real bummer for our two week vacation. The best part was she got out and got to enjoy the last three or four days and on another note. I wanna thank the doctor at the resort for being so professional, the concierge and managers for checking in on me and my wife continuously And asking if there is anything to help with I was amazed at their level of compassion on her return they also approached us in to see how she was doing and if we needed anything special also On check out a manager came out and also again wanted to know how her situation was. I was blown over by the level of compassion from everybody that worked there i’m truly grateful for how kind everybody was. Another important thing was the making sure she was getting the proper medical place and assured me that this was a good hospital. I had travel insurance and they also said that’s a good hospital to be at which was assuring that I just didn’t get shuffled off to some disgusting place . The doctors there were amazing in the level of car care was great. I will be coming back again. This will be my go to place. It’s beautiful. It’s well laid out some people complain that it’s too spread out. I like it because it offers more privacy. Sincerely, thanks to all

The Presidente InterContinental Cozumel has been around since 1969. But the constant updates you would never know it. Clean, modern rooms, good WiFI everywhere, awesome restaurants, pools, beaches, and scuba! Booked through Costco, which was a great value. The staff was friendly and helpful. The facility is quiet when it...

The Presidente InterContinental Cozumel has been around since 1969. But the constant updates you would never know it. Clean, modern rooms, good WiFI everywhere, awesome restaurants, pools, beaches, and scuba! Booked through Costco, which was a great value. The staff was friendly and helpful. The facility is quiet when it needs to be. We took advantage of the breakfast buffet every day since it was included in our package. This isn't your average hotel continental breakfast though. They had literally everything, from a cooked to order omelet station, fresh made breakfast quesadillas, pastries, European fare, etc. Great coffee too! The pool areas are well maintained and clean. There are two main pools, and a hot tub. They were never so crowded you didn't want to be there. The relaxation pool which adjoined our room was quiet especially in the evening. The food was excellent. There are four restaurants on site, and we enjoyed 3 of them during our stay. The prices were what I would consider middle of the road for a high end resort, definitely no sticker shock. If you are here to dive, Scuba Du is their on resort dive shop and is excellent (see separate review). Only two small gripes. The AC got the temp down in the room just fine but the humidity was pretty high regardless. Makes it tough to dry things out. I get that this is the Caribbean, but I was surprised everything always felt damp. And not so much a hotel issue, but a warning that will hopefully keep someone in the future from finding this out the hard way. The ATM in the lobby is absolute highway robbery. They charge a $7.95 fee (fine, that's about average) but then also charge a 7.95% fee. You'll note the numbers are exactly the same so it's easy to miss but it cost us $450 to withdraw $400. Bring your cash with you. Great resort, will recommend to friends as THE place to stay in Cozumel!

This hotel Rocks, We have been going to Cozumel for over 10 years and stayed at various Dive Resorts,We will not stay anywhere else again,The Rooms are Beautiful,they give you bottled water and sodas,Breakfast buffet amazing,be sure to add that,we had diving added,Scuba Du on Resort amazing,see my post on...

This hotel Rocks, We have been going to Cozumel for over 10 years and stayed at various Dive Resorts,We will not stay anywhere else again,The Rooms are Beautiful,they give you bottled water and sodas,Breakfast buffet amazing,be sure to add that,we had diving added,Scuba Du on Resort amazing,see my post on their site,what’s really nice is to go into town for dinner,only cost $10 taxi,they have set rates,which is what you want,no other Resort in Cozumel has an inlaid beach and beautiful pool,I could go on and on,take it from me ,Stay here,you may want to reach out to hotel for deals that includes breakfast and diving

This was our second trip to the intercontinental Presidente Cozumel hotel, February 1 through February 5, 2025, we went back for a reason, it is a very, very nice hotel/resort. Everything has been updated, they have a great pool, several very good restaurants, pool and beachside drink service and food...

This was our second trip to the intercontinental Presidente Cozumel hotel, February 1 through February 5, 2025, we went back for a reason, it is a very, very nice hotel/resort. Everything has been updated, they have a great pool, several very good restaurants, pool and beachside drink service and food service. Is spotlessly clean You feel very safe there. And each of the staff, one is nicer than the next, very kind, they make every effort to make you feel welcome and help you with any needs. I’ve been down twice, I plan to return again in the future. If you’d like to scuba dive, they have an excellent scuba company, Scuba Du ,on site, that is very professional as well.

We just returned from a gorgeous stay and will forever be a bit spoiled by the kind & attentive service from the staff in Cozumel! We were instantly greeted to help with our luggage after a long, delayed flight and a cool washcloth and pineapple refresher at check-in. We stayed...

We just returned from a gorgeous stay and will forever be a bit spoiled by the kind & attentive service from the staff in Cozumel! We were instantly greeted to help with our luggage after a long, delayed flight and a cool washcloth and pineapple refresher at check-in. We stayed in a Premium Ocean View Room, and were delighted by the views, cleanliness and the comfort of the bed and pillows (plus the goodies in the fridge, etc). We booked the over the water cabana's easily with the concierge, and there were also options for pool cabanas. It was a great value for both, cost included a healthy food/beverage credit for the day... it's SO worth it. The morning breakfast later in the morning seemed more peaceful than the earlier time of 8am or 9am, but all was delicious. We ate at the beach side restaurant, Le Cap, and they always fixed us a great ceviche that was cold and tasty. Faro Blanco was a treat too, but we do recommend to make reservations. Mojito's were awesome, Lobster was in season, so we enjoyed that, plus a Lobster Risotto. Service again was a delight! We were there the last week of January, and had no troubles finding loungers at the pool, or at the other 3 beach cabana spots on the property. My favorite? The snorkeling off shore! We brought our gear with us and rented noodles for $5 dollars a day to be safe for endless floating and snorkeling, and the fish were abundant, and the sea plants were breathtaking. Scuba Du is onsite for discovery dives/lessons as well, and they were awesome too! Overall, we wanted a vacation that felt luxurious and honestly, that we were going to be spoiled a a bit by the service of a nice hotel and wanting to fully recharge, and this blew us away. Great job to the crew of workers who made this a wonderful trip to start of 2025 and one to remember!

What a fantastic place. I have been to Intercontinental hotels world wide and this is one of the best. The staff if super attentive to every need you might have. The four restaurants serve top notch food and the breakfast buffet if superb. The location is super convenient with incredible...

What a fantastic place. I have been to Intercontinental hotels world wide and this is one of the best. The staff if super attentive to every need you might have. The four restaurants serve top notch food and the breakfast buffet if superb. The location is super convenient with incredible views ( sunsets to die for). They have new Trek bicycles for use free with bicycle paths all the way into the city. We easily walked to the first cruise pier in 30 minutes and to downtown in 50 minutes ( we are in our 70’s). Parking for a rental car or taxi’s are available in minutes. Great place for families and people with dogs. They even have ‘pet nannies’ for a small fee. Wonderful Spa. Brenda and Russel provided excellent service. Joel at the Le Cap restaurant always made sure we had our margaritas at exactly 6:00 pm start of 2 for 1 happy hour. Paola and Juan at the concierge desk quickly and efficiently helped us with our requests for restaurant reservations, transportation, tours, and day to day issues. Big thank you to the Resort Manager Sonya for making this a memorable vacation.

If you're looking for the perfect beach vacation with calm, crystal-clear water and no seaweed, this is the spot for you. The food is fantastic, the atmosphere is peaceful with no parties, and it's incredibly quiet and relaxing. Plus, there's a great reef for snorkeling or diving. Hands down, the...

If you're looking for the perfect beach vacation with calm, crystal-clear water and no seaweed, this is the spot for you. The food is fantastic, the atmosphere is peaceful with no parties, and it's incredibly quiet and relaxing. Plus, there's a great reef for snorkeling or diving. Hands down, the best hotel in Cozumel!

If you’re looking to stay at the best resort in Cozumel this is it! Between the luxurious atmosphere, tranquil spa, delicious food options and incredible staff we had an amazing stay! If we return I don’t know that we would go anywhere else because we had such an amazing time...

If you’re looking to stay at the best resort in Cozumel this is it! Between the luxurious atmosphere, tranquil spa, delicious food options and incredible staff we had an amazing stay! If we return I don’t know that we would go anywhere else because we had such an amazing time here. We came as a couple but thinks a great resort for children as well. The property is so well cared for. Every day they are up keeping and refining different parts of it to provide a wonderful location to vacation. Even though we came during the “busy season” it felt so peaceful and nothing was off limits. There was availability to use and do everything and dine everywhere. We tried all of the restaurants and had great experiences. Breakfast was wonderful and had an amazing view of the ocean. The options at the buffet were so delicious and so much variety even for someone who avoids dairy and gluten. You even have access to espresso drinks with it! For other meals we loved Alfredo’s and went there two night. Absolutely delicious. We ate at the cabana’s one day and all of their food and beverages were so tasty and refreshing including fresh sushi, and we had a wonderful hammock to lounge in as well as water front access for snorkeling. We enjoyed all of the beaches, access to snorkeling, rentals for other water activities like jet ski’s, glass bottom kayaks, snorkel gear, scuba and more! The spa was another amazing addition! It is incredibly tranquil and offers so many services. I had a facial with Reuben who was exceptional and does almost all services the spa provides. Our experience there was so relaxing after using the three temp plunge pools, steam rooms, sauna’s and lounge areas. My skin felt wonderful after our visit! Also the spa itself was an incredible addition. Between all of the amenities you can truly spend most of your day there and the next after your treatment. The gym on property is another awesome addition. It’s almost completely glass so you get to enjoy a tropical oasis while working out using such a variety of high quality equipment. You can truly get a full workout no matter what type of training you do here and they have bottled water and light food items as well. We booked our stay facing the tranquil pool and I highly recommend it especially if you are traveling as a couple. It was wonderful to have access to a pool with a perfect temperature to relax and swim in every day. Other tid bits: Taxi’s to and from the hotel to anywhere between there and the upper down town area are a flat rate of $10 USD which was nice for planning. Highly recommend trying some other options off property and doing some shopping in town but if you never left the property you could absolutely have an amazing time in Cozumel. We can’t say enough about how wonderful this property and the staff are as you can see. This is my longest review I have ever left anywhere! From the moment you arrive you feel so welcomed and valued. We did not have one complaints during our entire stay. A week there was the only disappointment because we could have easily stayed for two!

This our 5th or 6th trip at the Presidente Intercontinental and once again it did not disappoint. We love the resort, great staff, great food and the beach front rooms that are well worth the splurge. We love the easy access to Scuba Du for all diving activities, so convenient,...

This our 5th or 6th trip at the Presidente Intercontinental and once again it did not disappoint. We love the resort, great staff, great food and the beach front rooms that are well worth the splurge. We love the easy access to Scuba Du for all diving activities, so convenient, and in my opinion one of the best scuba facilities around. Special thanks to Victor for taking such good care of our gear. We will be back soon.

My husband and I spent 16 days at the Presidente to celebrate our 25th anniversary and my birthday. This was our second time staying at the resort so we knew it was a great choice. We wanted a low key resort, with shore snorkeling, good food/drinks, and a kind staff. The...

My husband and I spent 16 days at the Presidente to celebrate our 25th anniversary and my birthday. This was our second time staying at the resort so we knew it was a great choice. We wanted a low key resort, with shore snorkeling, good food/drinks, and a kind staff. The Presidente delivered on each of those aspects! We've been to Cozumel many times and this resort remains our favorite. The Presidente is a welcoming resort that allows you to fully relax and enjoy the magic of Cozumel. Here's a breakdown of our memorable stay at the best resort on the island! Check in: We arrived prior to check in time, which is 3 p.m., so we anticipated waiting for our room. We were greeted with cool towels and a refreshing welcome drink. Check in went smoothly, the front desk employee was very welcoming and she gave us early access to our room. The bellhop who took our bags to our room gave us helpful information about the resort and our room, I wish I got his name! He was so kind, just like every employee we encountered moving forward during our stay. Room category: We booked a premium ocean view king room through Costco (premium balcony ocean view on the Presidente Intercontinental website). Our second floor room was located on the south side of the resort with a balcony that overlooked the sandy area and sweeping ocean views. I would classify our room as being ocean front vs ocean view. On our previous stay, we had a second floor ocean view room that was located on the north side of the resort. We preferred the south side room better as the north side room had a walkway between the balcony and the ocean view so you could hear people talking as they walked by.  Bathroom: We had a spacious dual sink vanity bathroom with plenty of storage, lighting and natural light. A frosted floor to ceiling window provided natural light, which was great during the day. However, it made sleeping in tough once the sun rose as the light would shine into our room. There isn't a door to close to eliminate the light. We didn't have that issue with our previous room on the north side. We eventually got used to the light. :) The shower and vanity were in an open area and the toilet was in a separate/private room. Pump bottles of nice quality shampoo, conditioner and shower gel were provided in the rain shower. The oversized shower also had a handheld shower head along with a large niche to store toiletries. Additional toiletries included: a shaving kit, toothbrush/toothpaste kit, small bottle of Scope mouthwash, Evian water facial spray, natural mosquito repellent, after sun cream, large bottle of hand soap, and a large bottle of body lotion. Based on the little note on the vanity, if you used up the small toiletries provided and wanted a replacement, there would be a charge for that. You weren't charged for shampoo, conditioner, soap, or shower gel refills. A glass canister held additional things such as cotton pads, cotton swabs, etc. There was also an illuminated/magnifying make up mirror, which was helpful! Each side of the vanity had a small shelf to store essentials. Under the sink area there was an open area that offered additional storage. Depending on the day, we received 1-2 large water bottles for teeth brushing.  Closet: Just off the bathroom area was a closet with sliding doors. One side had an area to hang your clothes and had two robes. The other side had a programmable safe, hairdryer, storage shelves, shoe rack, and two sets of slippers. The water closet was located at the end of this area.  Room: There was a tray of sliced fruit and along with a bottle of mineral water in our room, maybe for our anniversary? I thought that was such a nice touch! Our bedroom had a console table with a Nespresso machine and pods, mini bar (stocked with 2 small cartons of water, one tiny Diet Coke and one tiny Regular Coke), and a TV mounted above (never turned it on). During our last stay in 2022, the mini bar had 2 small cans of beer and a few more cans of pop. I thought maybe the mini fridge stocker missed our room, so I asked if we were supposed to receive those additional items and was told the resort no longer provided them. Between the console table and sliders to the balcony there was a round wall hook that held a straw beach bag with two beach towels. Above that there were a few small wooden floating shelves that we used to store small items. The only thing our room was missing was a ceiling fan. The bed had a pretty heavy duvet on it, I don't like to be hot so I asked for a lighter blanket and we received two lightweight cotton blankets, which were greatly appreciated! The mattress was firm and we slept fine. We each had a bedside table, one table had an alarm clock with a phone charging pad on the top. The A/C worked well, it went as low as 18 C. There was a large black out shade as well as two light filtering shades. We loved the large balcony! It had a small wooden drying rack, two cushioned chairs and a nice sized wooden table. The glass railing provided unobstructed views of the ocean. We saw so many beautiful sunsets from our balcony. After dinner, the balcony was the perfect spot to relax with a drink and read while listening to the sounds of the ocean and sometimes the rain.  Beach: There are three sandy areas. The north side of the resort has a sandy beach area with maybe 10 palapas, a shower, towel location, and two piers to enter/exit from for snorkeling. The center of the resort has a good sized beach area with 10-12 palapas and some lounge chairs with umbrellas closer to the pool area.  Snorkeling: We found the best snorkeling on the north side of the resort. There's two piers to enter/exit from. There were a lot of purple fan coral and other coral growth, we saw plenty of fish such as trumpet fish, rays, triggerfish, tangs, trunkfish, cowfish, yellow stingrays, butterfly fish, grunts, barracudas, flounder, and unfortunately a lionfish. You can also snorkel on the south side of the resort and see the sunken catamaran. However, we found there wasn't as much to see there in comparison to the north side. You can also snorkel along the edge of the cove area, there isn't much to see but it's a good area for kids to try out or beginners. Be careful and go slow on the ladders, they are slippery. Pools: There are two. The main infinity pool overlooks the ocean and has mesmerizing views of the turquoise ocean. I got lost staring into the ocean on many occasions. The first few days we were there the pool was warm like bath water. The heater must have been turned off for the rest of our stay as the water was refreshing. There's background music at the pool that could be played in the US/Canada. I wish the pool music had Mexican flavor to it since that's where we were. There is also a quiet pool area tucked into the north side of the resort between three room buildings. It's not for adults only as some guests have mentioned, however there's rarely anyone using it. Near the towel area of the quiet pool there's a QR code where you can order food/drinks from Le Cap. Nice touch!  Staff: The Presidente staff are top notch and we were treated like friends! We got to know quite a few staff members during our stay and enjoyed our conversations. It was nice to brush up on our Spanish and so many of the employees helped us with that. Cristina always greeted us at breakfast/lunch with a smile and a warm welcome! She shared the Dia de Muertos event schedule with us, which we greatly appreciated. Cristina really seemed to care about each guest and has such a kind heart. We also interacted with Guillermo and Diego quite a bit, they did a great job and we enjoyed getting to know them. Yazmin, the manager at El Caribeno, is the best! She knew I was vegan and couldn't have queso, so she went out of her way to ensure I had frijoles without queso in the morning. It was a pleasure getting to know her too! Yazmin is incredibly kind and a valuable asset to the resort! She even asked an employee, Joselyn, to track me down on my birthday to give me a birthday cake. He and Lucia (pretty sure this was the hostess's name?) sang happy birthday to me. It was totally unnecessary but it was so thoughtful of Yazmin and her team. We spent quite a few evenings at Le Cap Israel where Israel was the bartender. Israel makes great drinks and we enjoyed our conversations with him and Armando, who is a server there. They both helped us out with our Spanish and we shared quite a few laughs together!  Beach servers: Genaro and Imanol were so friendly and were always checking in to see if we needed drinks or food. We loved these guys! They also helped us with our Spanish and we enjoyed getting to know them. We ordered lunch on the beach twice and both times it was way too much food, but very good! My husband ordered the shrimp burger, which is huge! He couldn't finish it! We made the mistake of ordering guacamole, for two people it's way too much. I'd recommend ordering a half order for two. The veggie tacos were great, you get four of them so you could definitely share! I also ordered the quinoa salad (very good!) beachside off the vegan menu one day. The resort's fresh pina coladas were so good, a server asked us if we'd want to upgrade the rum to Tropicana (I think this was the name?) and it was really good!  El Caribeno: The daytime setting at El Caribeno is stunning as the palapa style building overlooks the turquoise ocean with 180 degree views. At night it transforms into a different vibe with beautiful interior lighting and bistro lights near the ocean. We dined al fresco next to the ocean one night and it was magical. No one else was around us, we were able to hear the sounds of the ocean and it was perfect! The breakfast buffet was included with our Costco package and was worth it. I loved the freshly made tortillas and the fresh fruit. I wish the resort would consider not putting cheese on potatoes or frijoles and just have a dish of cheese out for those that want to add it. Vegans and those with dairy allergies would appreciate that so much! Yazmin also told me about a homemade vegan burger option that wasn't on the menu, which I tried without a bun and it was really good. At lunch and dinner you are given complimentary tortilla chips and a salsa trio. We loved the roasted habanero salsa! It was easy to fill up on chips before the meals arrived. For ambiance, I wish that the restaurant played music with a Mexican influence.  Le Cap: This open air restaurant with a wood fired oven and charcoal grill was great for lunch or dinner. You're greeted with views of the ocean at this restaurant too! The staff is excellent with dietary restrictions. I let them know that I'm gluten free and was provided pre-packaged Salmas (thin corn crackers similar to tortillas) with the complimentary pico de gallo, which was delicious! From the menu, I had the vegan sushi but usually I ordered off the resort's vegan menu. I had the quinoa salad many times throughout the resort, for some reason it was best at Le Cap. I also had the roasted cauliflower steak, which is served on wilted spinach and a tomato based sauce, I added Kalamata olives to it. My husband liked the pizza, gyros, sushi, shrimp wrapped with zucchini, and hamburger that he had here. If you are one person ordering the pizza you might want to order the kid's portion instead, which is still a good size as it's as big as a dinner plate. The regular pizza was close to a 14-inch in the US. We also enjoyed the evenings at Le Cap's bar with great drinks from Israel. Alfredo Di Roma Trattoria Cozumel: We dined at Alfredo three times. The hostess was very kind/welcoming and after our first visit, she remembered us. I wish I had her name! The staff brings you complimentary bread, hard breadsticks, pesto (not vegan), sundried tomato pesto (vegan), olive oil/vinegar, and an assortment of olives to start out. I informed the server on our first visit that I was GF and was given and individually wrapped package of bread. I was able to modify a vegetarian pasta dish GF and vegan and then I added the complimentary olives to it. It was good! We enjoyed the wine we ordered. Each time we dined at Alfredo our service was excellent! I made a reservation online the first time and we walked in for our other two dinners.  Faro Blanco: We dined here early during our stay. I made an outdoor reservation online. The food wasn't as memorable as Alfredo. I had a vegan pad thai, which was good but I preferred Alfredo better...just a personal preference! Our service was very good at Faro Blanco though.  Vegan Menu: I love that the resort has a dedicated vegan menu for lunch and dinner, you just have to ask your server for it. There are quite a few options on it. I tried the spring pasta, vegetable yakimeshi, pad thai, quinoa salad, roasted cauliflower steak, mushroom soup, and tofu fajitas. I liked everything but the fajitas due to the tofu. I'm sure they would make veggie fajitas if you asked as the staff seemed very flexible on meals. There were a few dessert options on the menu too, but I didn't try them. We were told that a gluten free menu is coming out in January 2025.  Smoking: We experienced second hand smoke many times, which was disappointing. The resort claims it's non-smoking, yet there was a couple smoking at El Caribeno (outer edge of the restaurant but still, why?) and they had an ashtray. People were smoking at a table in the sand at Le Cap when we dined there. At the quiet pool a guest was smoking on his patio near the pool. A guest walked by us smoking a cigar by the cove beach area. We decided to close our tab from the beach one day due to the second hand smoke, we let our server know why and he told his captain. I'm not sure if anything was done about it. I hope the Presidente cracks down on smoking, that was the only negative aspect of the resort.  Guests: I was surprised at how many young families were at the resort this time of year. Most children were well behaved. ;-) There were guests from all over the world as we heard many different languages spoken.  Taxis: Easy to get, just let the bellhop know when you need one. We went into town quite a bit. It's $10 US one way. There's a TV monitor in the lobby area that lists the taxi rates.  Resort Layout/Design: The resort itself isn't huge, but we love how spread out it is in comparison to other resorts on the island. It never felt crowded during either of our visits - our first stay was during a spring break/Easter week. I like that the two story buildings are in the front near the ocean and the taller building is set back.  The walkways are beautifully landscaped and you'll see occasional iguanas, lizards and geckos. The design throughout the resort is simple, comfortable yet modern, while embracing the surroundings. The minimalist design allows the beauty of Cozumel to shine through.  Umbrellas: If it rains, the resort has several areas where they keep umbrellas for guests to use, including at the restaurants. So no need to pack one! We've traveled to Cozumel many times and the Presidente is definitely the best on the island. The Presidente allows you to relax without the backdrop of loud music and someone encouraging you to join in pool activities. We loved the palapas that you can lounge under with a margarita while reading a book. The snorkeling was awesome! We didn't want to leave!  Although we came home fully rejuvenated, we still wish that we were in paradise at the Presidente. Thank you to the wonderful staff at the Presidente for helping to make our vacation incredible! We look forward to visiting again!

My wife, Mary and I stayed 20 nights this year and absolutely love Presidente Intercontinental. We have stayed several times over the years. The beautifully maintained resort with incredible rooms is amazing, from the oceanfront beach and pools to the restaurants, bars and other amenities. The employees are very well...

My wife, Mary and I stayed 20 nights this year and absolutely love Presidente Intercontinental. We have stayed several times over the years. The beautifully maintained resort with incredible rooms is amazing, from the oceanfront beach and pools to the restaurants, bars and other amenities. The employees are very well trained, knowledgeable and very hospitable. We love the brunch buffet with Yazmin, Sebastian and their many terrific staff members including Christina, the host with the most, Nichita on the egg station, as well as all the servers, Alejandro and multiple others. At Le Cap, William, Israel and Heiler are fantastic. We will return.

I would love to give this hotel 5 stars but I have a warning regarding the billing process. They take the room fees upfront in full but still put a room's charge as a hold each day in full! Then they credit you the same day less 20-60$. I have...

I would love to give this hotel 5 stars but I have a warning regarding the billing process. They take the room fees upfront in full but still put a room's charge as a hold each day in full! Then they credit you the same day less 20-60$. I have called the hotel front desk who told me that it would go to accounting 2 days ago and still have not heard anything and the charges are still on my card. They did this 3 times. I emailed the resort and then they gave me another website instead of an email to contact. Now I have to go to visa to dispute this. So disappointed as we actually did like the resort but this really took away from the experience.

Intercontinental Presidente Resort & Spa We both give this hotel five stars for many reasons. 1) Personal attention of the staff. There was never a single request we made of the staff that they did not immediately fulfill. We wanted a snack one afternoon so we asked the folks at...

Intercontinental Presidente Resort & Spa We both give this hotel five stars for many reasons. 1) Personal attention of the staff. There was never a single request we made of the staff that they did not immediately fulfill. We wanted a snack one afternoon so we asked the folks at one of the four restaurants if we could have chips and guac to go even though it wan’t on the menu. No problem. Within a few minutes we had enough really good guac for three or four people plus pico de gallo and salsa. It only cost $10. I could go on and on about the requests we made of the staff and none were ever met with a “no.” Absolutely first rate. 2) The food. All four of the hotel’s restaurants were not only really good, but the prices were very reasonable. I had a huge bowl of fresh shrimp and pasta at the Italian restaurant for about $20. Most of the entres were around $20. A really good steak entre was $30. The breakfast buffet was HUGE. It had everything from omelets to pancakes to bacon, ham and sausage. They even had carrot juice. The restaurants at the hotel were both much better than any we saw in town but also cheaper than the ones in town. We never had a less than really good meal. 3) The beach. The hotel has a huge private beach and private lagoon where you can kayak and snorkel without worrying about some boat running over you. There are tennis courts. Almost all, if not all, of the hotels north of the Presidente have NO private beach at all, and only limited access to a tiny public beach. There are some more expensive hotels south of Presidente that do have a private beach but they are twice as long a cab ride from the town. 4) The location. The taxi fee from the Presidente to town is a flat fee $7.50 and you do not have to give the drivers a tip. 5) The rooms. Our room had a balcony overlooking the lagoon and the sunset. Beautiful. More than once we got take-out food from one of the restaurants and ate it on the balcony as we watched the sun set. There was a huge walk-in shower. Lots of hot water and good pressure. The bed was very comfortable and the pillows were so good we went to Macy’s when we got home and bought two similar pillows for our home. Note that you will not be watching much TV. Most the channels are in Spanish. Those that on not are mostly terrible HBO movies. Bring a book or a Kindle to read before you go to sleep. I think we saw two decent movies the entire seven nights we were there. But if you go to a resort hotel in Cozumel to watch cable TV then you’re doing it wrong. We would absolutely recommend this hotel and without hesitation we would book a stay there again.

Recently stayed at el presidente with no regrets . We had a small glich with our room and we were quickly moved to another by Maria the front desk manager. She made sure our needs were well looked after with professionalism. Everything about this resort is well laid out for...

Recently stayed at el presidente with no regrets . We had a small glich with our room and we were quickly moved to another by Maria the front desk manager. She made sure our needs were well looked after with professionalism. Everything about this resort is well laid out for older people with everything within a short walk . The beach and pools are beautiful as well as the amazing staff that make sure all your needs are looked after . We will be back as this is our new favourite in Cozumel!!

This is a beautiful facility with amazing area for sunbathing or snorkeling right off the beach. The beaches are amazing, some of the best in Cozumel. There are a few areas that you should be aware of before booking your vacation here. Food: 1 star. Food is expensive for the...

This is a beautiful facility with amazing area for sunbathing or snorkeling right off the beach. The beaches are amazing, some of the best in Cozumel. There are a few areas that you should be aware of before booking your vacation here. Food: 1 star. Food is expensive for the quality they provide. The presentation, cost, and taste was not good IMO, to the point we decided to go off properly for most meals. This is a let down since going into town is a 15 minute drive each way via taxi with an added cost. Rooms: 3 stars. We had an ocean facing room and it was nice but outdated and lacked amenities. For the cost I was expecting 4/5 star accommodations. In room bar consisted of 2 cokes and 2 waters - not much of a “ bar” to speak of. Towels were scratchy and thin, bed was way too soft, needed replacing. Bathroom had a bad odor, and the air conditioning never got the room below 73 ( I like to sleep cold). Just not what I would expect for the cost we paid. Staff: 5 stars. Courteous and attentive and always trying to assist. Make sure you tip them often. What would help this resort? - more activities to do on property, - a cafe where you can go after hours to get a smoothly or a specialty coffee, etc. - update rooms with better amenities - rethink there food choice offerings and the cost to their guests.