Hyatt Zilara Riviera Maya

I just returned from Hyatt Zilara Riviera Maya and it was an amazing time. As a Globalist member, the team really went out of their way to make my experience special. The room, food, and especially service were all top notch. I’d like to call out Lourdes in general management, my butler Fernanda, and cabana bartender Carlos for being truly exceptional. I plan to revisit the resort very soon!

We went with a group of friends, there was 10 of us. We had a fabulous time. The food was amazing. The staff was wonderful and the atmosphere wasn’t pleasant at first but that was due to the overwhelming amount of seaweed on the beach but it was all cleaned up by the 3rd day then everything was awesome. Drinks kept flowing and food kept coming so it was great.

We held our destination wedding in June 2026 with 40 of our closest friends and family. The wedding resort selection started in November 2024 and ever since that day, we knew we would be well taken care of at the Hyatt Zilara Riviera Maya. This resort knows not only hospitality, but makes you feel like family. The process was very streamlined and easy to follow thanks to the communication from the wedding sales office. From initial introductions to the end of the reception, they were 100% hands on and making sure we were fully satisfied with everything. Wedding Coordinators: Monserrath was our main contact and I couldn’t have been more pleased with her throughout this process. She was always available and answered all our questions thoroughly. Even with the odd requests she found an answer. She made sure she understood my vision and she exceeded all my hopes and dreams for our wedding day. The whole day was flawless thanks to her coordination behind the scenes and the entire team she has. I cannot thank her enough for how incredibly appreciative I am of her. The Venue: Our ceremony was held at the Ocean Front Gazebo and our reception was at Lola Rooftop. The gazebo was natural greens on it that makes it pop along side the ocean. There is a wonderful ocean breeze that helps keep everyone cool. The sound system was perfect for everyone to hear. It is near the pool but everyone in the pool and surrounding area stopped and watched our wedding. It was quite magically! I mean, everyone does love a wedding! Cocktail reception was just in the lawns right next to the gazebo which made the transition seamless. The grounds were beautiful! Reception is upstairs on a rooftop but the view is incredible! The ocean and palm trees as your background is quite amazing, along with the sun setting! There are no bathrooms up on the rooftop, but you can quickly head down to Lola Beach which was no issue with anyone in our group. We had a simple set up with white linens and chairs, and glass vases with calla lilies for our centerpieces. It was breathtaking. The Food: What a spread Hyatt Zilara offers! No one left hungry and everyone was so complimentary of the food. It was delicious! The cake was so good! I wish that could have fit in our suitcases. The team worked so efficiently I didn't even notice anyone bringing up the food or restocking it. Incredible! Kudos to the culinary team! The Rooms: We had a mix of room types in our block. I did not hear anything negative from our group about the rooms. Everyone was satisfied with how clean and well kept they were. They were very large rooms with great bathrooms! There were a few of us that had swim up pools and they got us all in a row so we could have our own "pool party" back there when we wanted. It worked out perfectly! Housekeeping staff was amazing! We could tell they did truly care for our room. We did not use our personal butler as we just were not in our room that much, but others did and were very satisfied with their attention to detail. We heard compliments all week from the staff of how happy they were to work at our event and how they were just as happy for us! This resort knows weddings. We truly could not have asked for anything more. We would recommend this resort over and over again. Thank you Monserrath for being amazing, making us feel special and for being part of our wedding day! Until we see you all again

We loved the resort overall. Its smaller and more quiet which lead to more relaxation. PROS The pool was amazing and clean, we spent most of the time there. The bartenders and service work really hard to make sure you're taken care of. We rented a Cabana one day to stay out of the sun and also loved that, Carlos was the best host and a great man. Zen spa is its own little paradise right outside of the resort, we went 2 days in a row for hydrotherapy. The room was clean and we loved our swim out pool. The food was well above average, sushi was our favorite of all the meals but we liked everything we tried. The STAFF members are wonderful, the are all so friendly and attentive. The beach if very nice even though we couldn't swim due to the seaweed issue in the area. We used the gym everyday and were impressed by the cool vibe of it, we got a good workout in daily and the equipment was in good condition. Overall, it was a very nice stay and we highly recommend if you're looking for a peaceful resort. CON The check in went well at first and after we got our keys, we were taken to the "vip" employees. The last thing we wanted when we arrived was a long sales pitch about just going to breakfast to look at another resort. The gentleman made us feel terrible and even used the pitch, this is how I feed my family so please come. Me as a sales manager or a large company, I know the tricks but this was unprofessional and turned off from the resort for good. Not to mention, the day over we had them running to us asking about it again after we got coffee. We told them to please stop and we felt very uncomfortable, they finally did. For this reason alone, we will never be back. It left a bad taste in our mouth and really killed the overall check in experience when we were excited to start unwinding.

The following staff members made our trip truly special, and we would like to recognize them for their outstanding service: Alejandria (Food Staff Manager) – Alejandria always greeted us with a warm smile and the utmost professionalism. She consistently checked on us during our meals, asking how everything was and how our day had been. Her genuine care made every dining experience even more enjoyable. Edgar (Entertainment) – Edgar was incredibly helpful, energetic, and fun to be around. Whether he was hosting blackjack or leading movie trivia, he brought enthusiasm and laughter that made every activity memorable. Reuben (Entertainment) – Reuben was always busy creating excitement and encouraging guests to participate in the many sports and activities. His positive energy was contagious and added so much fun to our stay. Luis, Eusebio, Carolina, Miguel Perez, and Elida (Servers) – These individuals were consistently polite, professional, attentive, and caring. They made every meal a pleasure and always ensured we felt welcome and well looked after. Suriel (Bellman) – Suriel took care of our luggage upon both our arrival and departure. He was such a kind, caring, and friendly person who made us feel welcome from the moment we arrived until the time we left. The wonderful woman at the Coffee Shop/Social Bar and the woman at the breakfast omelette grill – We are so sorry that we forgot to write down your names. You both greeted us every day with warm smiles and obvious pride in the coffee and omelettes you prepared. Your thoughtfulness and friendly service did not go unnoticed, and we truly appreciated your kindness. Michelle (Poolside) – Michelle always made a point of bringing us fresh towels and checking in to see how our day was going. She was consistently kind, thoughtful, and attentive, making our time by the pool even more relaxing. We would also like to acknowledge the gentleman who was serving drinks poolside and on the beach. Although, we did not order a drink from you , both my wife and I noticed that you took your job seriously by the way in which you walked quickly, to and from the bar and guests. To all of these incredible staff members, thank you for your kindness, professionalism, and dedication. You each played a part in making our vacation unforgettable, and we are truly grateful for the exceptional service you provided. We wish each and everyone of you all the best in the future! Sincerely, Mario and Stacey

We had an amazing stay at Hyatt Zilara Riviera Maya celebrating our anniversary! We stayed in a Club Level pool-view swim-up suite, and the service truly made this resort stand out. Our butler, Cristian, was exceptional. He made all of our dinner reservations as soon as we arrived, kept us stocked with bottles of my favorite wine, and even surprised us by decorating our room for our anniversary. His attention to detail made our stay feel so special. The food was excellent, with the Italian restaurant and sushi being our favorites. We never had trouble getting dinner reservations when we booked them upon arrival. The drinks were fantastic, especially in the Club Lounge where they served top-shelf liquor. There were always plenty of chairs available by the pool, so we never had to worry about finding a place to relax. We also enjoyed several of the included activities. The complimentary catamaran ride to a nearby cenote with Miguel was a highlight, and both the ceviche class and the Tortilla class were a lot of fun. We also enjoyed yoga, pilates, hydrotherapy, and an ice bath (all included). The only downside for us was the beach. Due to the sargassum, it wasn’t very swimmable and the odor kept us from spending much time there. Fortunately, the beautiful pools and outstanding service more than made up for it. Overall, this is a wonderful resort with exceptional staff, great food and drinks, and a relaxing atmosphere. We would absolutely return and highly recommend Hyatt Zilara Riviera Maya, especially if you’re looking for a resort where the service goes above and beyond.

We stayed at Hyatt Zilara Riviera Maya for a quick getaway and had a really enjoyable, relaxing trip. One of the biggest reasons we chose this resort was because of the gluten-free accommodations, and they did a great job. While the gluten-free options were somewhat limited, the staff was knowledgeable, the waiters were well-informed about what was safe to eat, and they took dietary restrictions seriously. Most importantly, I did not get sick during our stay, which made the vacation much less stressful. The resort itself is beautiful, well-maintained, and has a peaceful atmosphere. The pool was nice, but get there early or you won't get a chair. The only downside was the entertainment. If you're looking for a lively resort with lots of activities, this may not be the best fit, as the entertainment was nearly nonexistent. However, if your goal is to unwind and enjoy a quieter vacation, it works well. Overall, we had a great experience. The helpful staff, safe gluten-free dining, beautiful property, and relaxing pool made this a wonderful choice for a relaxing getaway.

Everything about this place is such a dream. Peaceful is also one. We’ve been to other all inclusive resort before but first time in an all adult and I have to say that as a woman of late 30’s this is the vibe. Everyone has been so helpful and friendly. We had to upgrade our room to an in swim suite with club level access and boy, it was the best decision! We had our own butler Raul who’s very attentive and responsive to all our requests during our stay. The front desk at night when we checked in was very lovely (I wish I didn’t forget her name). The bar tender too. Very friendly! Love the quiet atmosphere in the hotel and their services! Although, I hope to have more restaurant experiences there as there are only 4 choices and you always have to do a reservation for dinner which wasn’t really bad. Overall, great experience and I hope this doesn’t downgrade in the future.

⭐⭐⭐⭐⭐ This was one of the best all-inclusive resort experiences I've had. The resort was peaceful, clean, and offered the perfect balance of relaxation and fun activities. The food was consistently delicious with plenty of variety, and the Club Level experience was well worth it. The spa was incredibly relaxing, the fitness center was clean and well-equipped, and the service throughout the resort was outstanding. Every staff member I encountered was friendly, attentive, and made me feel genuinely welcomed. I left feeling refreshed and already looking forward to my next visit. I highly recommend this resort to anyone looking for a relaxing getaway.

Great resort, great dining options even if difficult if you want sushi and hibachi. Room was great and AC was very much appreciated. Tough break to have all the seaweed on the beach during our trip and the unpleasant aroma it caused. That is not the resort’s fault but did lessen the experience. Views were great and staff was superb! Time share pitch was pleasant until the last “quality assurance”. She was well past pushy and into rude territory. All considered, a great resort and worth checking out. Would consider booking again - but skip the time share!

My wife and I went to the Hyatt Zilara Riviera Maya for our honeymoon, and we were blown away -- I don't even know where to begin. First of all, they took my wife's specific food restrictions very seriously, including preparing ALL foods with this in mind -- even the welcome macaroons in our room were carefully made with her food restrictions in mind. Every meal, waiters would not offer a restrictive menu, but rather offered how to adjust all menu options so that my wife could enjoy them. We were given a complimentary upgrade to our room and felt entirely spoiled without swim-out room and private pool. All of the staff were incredibly kind and thoughtful. Facilities were clean and beautiful. Food was delicious, drinks were incredible, I really have nothing bad to say -- we plan to return in the near future and feel that this beautiful, quiet, but fun resort is a hidden gem and well worth every penny. Highest of reviews! The honeymoon package was well worth it, we received welcome desserts and champagne and an edible photos of us. Thank you to the whole team for making this honeymoon memorable.

Awesome couples trip to hyatt zilara riviera maya where the service made the difference! We went during peak seaweed (sargassum) season and it was as anticipated. I recommend going during fall/winter if you are true beach bums on vacation. Despite this, the service was so good we were able to make light of the lack of beach use and still truly Emmy our trip. This is the smallest resort I've been too by far. The plus is that it never felt crowded and navigating the resort was easy. We stay ocean front presidential suite (furthest possible room) and could make it to the main lobby in 3 minutes. The cons is lack of dining variety compared to bigger resorts. Additionally, you may want to look at excursions as far as activities and entertainment. Not that it is nonexistent, but if you are looking for heart pounding attractions you are best served elsewhere. Fortunately, we were looking for pure relaxation and this was it.