Hyatt Zilara Riviera Maya

Overall had a great experience! Had no trouble getting chairs by the pool each day, did not feel like we had to wake up at 6am to grab chairs like we have had to do at other resorts! We did end up getting a cabana our last 2 days to...

Overall had a great experience! Had no trouble getting chairs by the pool each day, did not feel like we had to wake up at 6am to grab chairs like we have had to do at other resorts! We did end up getting a cabana our last 2 days to celebrate a birthday, which were also great, but space at the pool was no trouble! We were pleased with the food for an all inclusive resort, absolutely loved the sushi bar! Staff was pleasant, but I wanted to give a shout out to Denisa at the buffet and Lola’s! She was very friendly, personable, and welcoming each day! Transportation with Amstar was simple, made our arrival and departure very smooth. One warning, take the staff seriously when they warn you about locking your balcony door! We had 2 instances of coatis entering our room through the balcony, one in the middle of the night because our latch was truly broken. Despite this, the staff was quick to resolve the issue and repair our lock. Overall we had a great experience!

We just got back from having an amazing time at this resort. Staff was amazing, food was great, hotel rooms were clean. I cannot say enough good stuff about this resort. It is perfect in size, they are always entertaining you with tastings, exercise classes, games, shows, the list goes...

We just got back from having an amazing time at this resort. Staff was amazing, food was great, hotel rooms were clean. I cannot say enough good stuff about this resort. It is perfect in size, they are always entertaining you with tastings, exercise classes, games, shows, the list goes on. Again the staff is hard working and are the most friendly people to deal with. You will never hear me stop bragging about this resort, I look forward to booking with them again. Thank you to all the staff for making our stay the best!

Nice smaller resort. Clean and food is good. Everything is close. Decent variety in food choices. Beach is nice and they rake daily. Ferman, Artero, Daniel, and Anna are awesome. Our second visit in a row and did not disappoint. Evening activities should be outside. The weather is awesome and...

Nice smaller resort. Clean and food is good. Everything is close. Decent variety in food choices. Beach is nice and they rake daily. Ferman, Artero, Daniel, and Anna are awesome. Our second visit in a row and did not disappoint. Evening activities should be outside. The weather is awesome and should take advantage.

I traveled to this resort as the guest yoga instructor. The entertainment team was fantastic and brought out yoga mats each day and provided an after-work out drink each day. I have been to many VERY large resorts, and my husband and I liked this one because it was smaller...

I traveled to this resort as the guest yoga instructor. The entertainment team was fantastic and brought out yoga mats each day and provided an after-work out drink each day. I have been to many VERY large resorts, and my husband and I liked this one because it was smaller and more intimate. The resort was beautiful as was the beach. You can walk miles in each direction on the beach. The restaurants were great, and the service was impeccable.

The goods: Service, Cleanliness, Rooms, Beach. The Bad: You have to wake up at 5am to get sunbeds with umbrellas at the beach. The dinner at Buffet is poor, repetitive and lack of variety. In one food station they repeat the same dishes at both sides. No olive oil and...

The goods: Service, Cleanliness, Rooms, Beach. The Bad: You have to wake up at 5am to get sunbeds with umbrellas at the beach. The dinner at Buffet is poor, repetitive and lack of variety. In one food station they repeat the same dishes at both sides. No olive oil and salad dressing in breakfast and lunch. The restaurants A la Carte, are very basic. The hotel isn't worth it for the money you pay. It's a shame with the good service of the staff. P.S. For the Communication staff at hotel, Please do not reply with a formal answer and wishing to come back, just SOLVE the problems, Umbrellas at the beach, Dinner food at Buffet, Improve quality in Restaurants a la Carte.

Second time back to this resort and everything was once again excellent! If you’re looking for a smaller boutique resort this is the perfect place! This property is a former secrets resort so similar amenities in the rooms with large upscale walk in rain showers, comfortable mattresses and bedding. The...

Second time back to this resort and everything was once again excellent! If you’re looking for a smaller boutique resort this is the perfect place! This property is a former secrets resort so similar amenities in the rooms with large upscale walk in rain showers, comfortable mattresses and bedding. The pool view swim out is perfect! Really no need to play the “chair game” as you have your own oasis and because of its proximity you can enjoy the entertainment and the wait staff bring drinks right to your swim out! Also, if you choose to join in the fun in the main pool, bonus, your room is as close or closer than the public pool restrooms! Dining options are fewer than some of the bigger reports but still ample choices with large enough offerings that even though you may eat at the same place twice you’ll be glad to try the different menu options! Breakfast buffet is outstanding, especially the omelette bar! Drinks are great, no complaints there. Staff are all very kind and helpful, I wish I could recall names but every single waiter/waitress, bartender from the pool to the lobby bar to each restaurant was attentive and very eager to meet your needs/wants. The entertainment team (Sandy, Miguel, Juan, Ana, Daniel) are lots of fun and offer daily water aerobics, sand volleyball, poolside trivia, etc. Evening shows are good, maybe not as impressive as the Secrets resorts we’ve stayed at but still well done! Silent party and karaoke nights were especially fun! If you’re looking for a wild party this is not your spot, average guest age ranges from 30-60 year old fun loving folks but not the “foam party drunk” crowd so if that’s what you’re looking for move along ;) but if you’re wanting a clean, moderately upscale, relaxing but yet fun vacation without the daily traipsing a mile to get to the pool or food this is an excellent option! Thanks for a wonderful vacation!

From start to finish, our experience was nothing short of amazing. The service and cleanliness were impeccable, making this birthday trip truly special. A huge thank you to Dante at guest services for helping make this celebration unforgettable. We highly recommend booking a cabana with a romantic dinner on the...

From start to finish, our experience was nothing short of amazing. The service and cleanliness were impeccable, making this birthday trip truly special. A huge thank you to Dante at guest services for helping make this celebration unforgettable. We highly recommend booking a cabana with a romantic dinner on the beach—an experience not to be missed! Dante’s genuine approach, without any pushy upselling, was a refreshing touch that made our vacation even more enjoyable. A special shoutout to Alicia for making everything seamless from check-in to check-out and for upgrading us to a stunning ocean-view room—such a thoughtful touch that made our birthday getaway even more memorable! For those who haven’t been here before, be sure to save a pool chair early—either before breakfast or while catching the sunrise—because they go fast! The resort also offers fun activities at the restaurants, with something for everyone to enjoy. At the restaurants, be sure to ask for Edgar, the sommelier. He guided us through an incredible wine selection at Capri Grille, the Italian restaurant. We’re especially grateful to him for letting us know about the Mardi Gras dinner by the pool, which allowed us to have front-row seats to the show just by purchasing a bottle of wine—such a great tip! And our server, Adan, was exceptional—his knowledge, hospitality, and service truly elevated our dining experience. We also want to thank the resort for being so accommodating with food allergies—I have quite a few, and they went above and beyond to make sure I was taken care of. A special shoutout to the always-smiling hostess at Lola Beach, who remembered me from the beginning of the trip until the very end—it’s those personal touches that make all the difference! Additionally, we did a photoshoot with Adventure Photos, a third-party company associated with the hotel, and had an amazing experience. Keri, our photographer, made us feel completely comfortable and was very accommodating. The shoot was quick, only 30-40 minutes, and reasonably priced. Best of all, we received our photos just a few hours later, which I absolutely loved! This was a birthday trip to remember, and we can’t wait to return! *the only thing we did not absolutely love was the sushi restaurant. The sushi bar was messy and incomplete. Confused why we needed a reservation. Lola Beach, Snack Bar, Italian Restaurant and the Buffet all amazing!

We are here at the resort now, our last day.  We've traveled a lot, including staying at many all-inclusives. In the past 10 years: Secrets Silversands (no longer exists), Hyatt Zilara Cancun, The Beloved (twice), Valentin and Excellence Playa Mujeres (plus Secrets in Cabo).  Unfortunately this is the worst resort...

We are here at the resort now, our last day.  We've traveled a lot, including staying at many all-inclusives. In the past 10 years: Secrets Silversands (no longer exists), Hyatt Zilara Cancun, The Beloved (twice), Valentin and Excellence Playa Mujeres (plus Secrets in Cabo).  Unfortunately this is the worst resort we've been at.  25 years ago I stayed in my very first all-inclusive (Copacabana, which I think used to be where the Valentin is now). Back then all inclusives were sort of new and known to have cheap food, bad drinks and just a kind of cheesy fake atmosphere. I feel like I've been transported back to that time except  I paid 10 times as much for a very cheap experience from the 90s. First the positives: 1. The staff for the most part is very nice.  We had an oceanfront room which came with a butler and she was very helpful and nice. The beach staff is great (but it can take 45 mins to an hour to get your drink) 2. The view is very pretty and the beach was crowded but nice and clean. They work hard to keep it clean. The negatives: 1. We booked this resort because so many reviews said it was quiet with an older crowd. There are some older people here,  but mostly large groups of younger people looking to party. Maybe it's college kids on spring break (we usually go in January). The music at the pool started at 10am and in our room sounded like a dance club with pounding bass. It feels very 'MTV Spring Break' vibe. You can hear pounding bass all over the resort. We also were woken up at 1am by people screaming in our building partying in their room/balcony. 2. The rooms are very plain. We paid extra for an oceanfront which would have been great at another resort but here is not worth it. View is nice. But we are in the south building on 2nd floor and it's LOUD. I mean our room was shaking this morning at 10am. You can hear the sports bar DJ in our room till 1am also, and we are at the end of the building. The north building may be quiet as it's farther from all that.  We emailed in advance for that but they never read our request. When we got here they said no.  It seems they cater to Impressions members and those with Hyatt status. 3. The drinks are pretty bad. We've talked to others who said they were the worst drinks they've had. All resorts water down drinks but these just taste cheap.  I ordered just a pour of amaretto and it tasted like plastic? They don't seem to know how to make drinks here. The bartenders at night at the lobby bar were good though.  I had a good chocolate martini. 4.  They use the cheapest ingredients for food.  Even the ham for omelets looked like spam???  Very odd. 5.  We had to rent a cabana both days to get any chair in the shade (unless you want to be up at 6am). $99 day on a weekend.   And we could only get the small beach cabana as others were booked (again we even tried to call in advance of our stay to book and they wouldn't help us).  The 'shade' barely covers the cabana. Again, a cheap experience for what you pay. The 2nd day we saw people just given cabanas for free even though we paid for ours. 6.  Again, the music is WAY too loud for this small of a resort. They had huge speakers up at the pool at 10am with dance music blaring. Even at the Excellence which is large they didn't do that. Also the people next to us at the beach brought their own speaker and had music up. Small things: 1. We had to wait to get into the buffet breakfast. Not a big deal but literally have never experienced that at a resort in 20 years. 2. The mini bar has 2 small bags of chips and a tiny bag of peanuts. Just cheap for a 'luxury' all inclusive. 3. The chairs at the lobby bar are so short. I'm 5'3" and I couldn't comfortably put my arms on the bar. We thought that was amusing. 4. All the furniture, cabanas, tile, etc looks old, dirty and beat up.  The floor in our room has a huge crack that goes across the entire room (foundation issue?). Overall I feel this resort needs to shut down and gut the entire place and remodel.  It's not at all worth what you pay.  We are wishing we had paid a little more for a much better experience elsewhere.  Since this property is so small, I feel they would be best remodeling as a boutique resort like the Beloved (which is always full, nicer and cheaper!). As it is we will never come back here again and I hate to say but I'm looking forward to leaving tomorrow.  We actually almost just left today and forfeited our last night. That's how not relaxing this is. I do regret paying what we did for this place (and I got a discount as i work in the travel industry). If you want to party, don't care about food quality or drinks come here you will hate a great time.  We will go back to Beloved and rent the entire top floor of the building (Owners Suite) for cheaper than what we paid here.

My husband and I chose our stay for 5 nights at Hyatt Zilara Rivera Maya. We had the ocean view room which was very nice. Our check in process was very simple & we were greeted with cold champagne which was very pleasant especially after a 40 minute ride from...

My husband and I chose our stay for 5 nights at Hyatt Zilara Rivera Maya. We had the ocean view room which was very nice. Our check in process was very simple & we were greeted with cold champagne which was very pleasant especially after a 40 minute ride from Cancun International Airport. Our room was not ready so we were able to get lunch at the pool restaurant which we ate at every day. The breakfast buffet has a large variety of omelets made to order, breads, fruits, assorted pastries & gluten free options. The coffee shop was an added bonus where you are able to grab a cup of americano or cappuccino anytime of the day. They also have mini sandwiches, cookies & Delicious gelato. It was my favorite go to during the day. Dinner at Capri was fantastic. Raciel was an exceptional waiter. Room was cleaned daily however they don’t do turn down service which would’ve been nice. The only downside was the gym. It was very, very dark. For a gym facility it should be well lit. Equipment was a little rickety too. All in all we had a nice time and would return especially in February when the weather is perfect.

We had a great time here. We stayed in a private pool room that was walking distance to the beach. We had butler service from Sofia who made our dinner reservations, arranged excursions, taxis into town, made arrangements to get our friend a birthday gift delivered in their room, and...

We had a great time here. We stayed in a private pool room that was walking distance to the beach. We had butler service from Sofia who made our dinner reservations, arranged excursions, taxis into town, made arrangements to get our friend a birthday gift delivered in their room, and overall just made our stay perfect! The beach waitstaff stopped by our pool and made sure our drinks were always full. All of them were great! The hotel had great food at all the restaurants. The beds were comfortable with two types pillows, soft and firm for you. Our mini bar was refilled everyday. We asked for extra water to stay hydrated and we never ran out. When we didn’t want to leave our beautiful room we order room service on the app and it was delivered 30-45 minutes later. I highly recommend this hotel and would love to go back for our next vacation.

This mid-sized resort is a beautiful facility in a marvelous part of the world. All the staff gives a friendly greeting. The food and drinks were very good. We especially liked the Capri restaurant. The two workers in the coffee shop in the morning really enjoyed providing treats for the...

This mid-sized resort is a beautiful facility in a marvelous part of the world. All the staff gives a friendly greeting. The food and drinks were very good. We especially liked the Capri restaurant. The two workers in the coffee shop in the morning really enjoyed providing treats for the guests who came for something special. Sofia, our butler, and Grace in VIP Services could not have been more gracious and helpful. Our next visit to this resort cannot come soon enough.

This was our third time here and we had a wonderful time! In 2013, when the resort was Secrets Capri, we came for our honeymoon, and returned in 2023 with family from abroad. That time, the resort was Hyatt, and we were quite impressed, so we returned this year, to...

This was our third time here and we had a wonderful time! In 2013, when the resort was Secrets Capri, we came for our honeymoon, and returned in 2023 with family from abroad. That time, the resort was Hyatt, and we were quite impressed, so we returned this year, to celebrate a milestone birthday. Whereas the resort itself is not perfect, the staff is what makes it stand out, as everyone delivers the highest customer service. Before we even arrived, Iona (pre-arrival concierge) helped us book a romantic dinner on my birthday, and paved the way, so to speak, to a great customer experience. Once we arrived, the staff made our check-in a smooth and easy experience. Since we arrived prior to 3 PM, we were nonetheless welcomed to eat even before we knew our room number. When we got in, the room was very clean, and we really enjoyed the new furnishings (the remodel occurred a few years ago, right before or 2023 trip, giving the rooms a clean, modern look) and the view. The food was really great throughout our entire stay, and we particularly loved the Italian dining experience at Capri, which is a super elegant, romantic environment, matched by the exquisite food. Here we enjoyed a five course meal that tested amazing, and was served with equally amazing customer service. In the mornings, we ate at the buffet, where the food selection was different (and delicious) every time - and Salome, one of the servers there, was outstanding in his service every time (we were lucky to be in his area most of the time we ate there). The most wonderful meal, was our romantic dinner at the gazebo, where Miguel (our server) and Erin (the sommelier) pretty much pampered us throughout the entire dinner. The food was absolutely amazing, as was the privacy and beauty of the dining location. Thanks to Iona and her concierge colleague Yasin, I was also pleasantly surprised by the hotel staff who came with a slice of birthday cake, candle, and champagne - to the cabana they provided for my special day, singing me Happy Birthday. Additionally, when we went to the room, the bed was decorated with red petal roses, and the room looked festive with balloons and more cake :-) That, too, was a wonderful surprise and it added to my day being one of the most special birthdays ever! The entertainment was also great, we enjoyed every show - our most favorite being the guitar player at the garden, as she delivered an unforgettable performance - in an elegant setting. Another evening to remember! Overall, we had a wonderful time and plan to return as soon as possible!

We just returned from a week's stay at this resort and still love the place. This was our second consecutive trip here. Normally we stay at Secrets and Sandals but after the amazing first time stay last year we headed back - no disappointments at all. The other resorts are...

We just returned from a week's stay at this resort and still love the place. This was our second consecutive trip here. Normally we stay at Secrets and Sandals but after the amazing first time stay last year we headed back - no disappointments at all. The other resorts are pricing themselves out of our comfort zone for a week away. Enrique was our go to guy at the Tempest Japanese restaurant (was our favorite place to eat & were there for more than half the meals) he should be in management- what a great employee the Hyatt folks have in him. ALL the staff at the Coco Cafe started our mornings off on the right foot. The entire resort staff here all seem to genuinely care about their jobs, workplace and customers & much the same as last year will make this an option for us when plan our next trip. Facilities, beach, rooms, food everything was very good! Recommend this place to all!

We stayed at the Hyatt Zilara from April 25 - 29. I found the front desk staff to be very helpful, and although there was a sales pitch, they were not pushy after we declined. The resort was overall very clean which I appreciated! Our room was awesome; spacious and...

We stayed at the Hyatt Zilara from April 25 - 29. I found the front desk staff to be very helpful, and although there was a sales pitch, they were not pushy after we declined. The resort was overall very clean which I appreciated! Our room was awesome; spacious and very comfortable. We booked a jungle view but were on the corner, nearly facing the ocean which was such a nice bonus! (Also faced the neighboring resort, heard some noise during the day but was not an issue at night!) Beach was very clean & there were plenty of loungers available. We also never had a problem getting pool chairs. There was a sailing excursion offered which was very very fun! As a foodie I was pleasantly surprised with the quality of the food. We ate at Lola Beach pretty much every day for lunch and at the breakfast buffet (the omelette station was fire!) For dinner, I highly recommend getting reservations at the sushi bar at Tempest, we went twice for dinner and Enrique was the man there! Capri Grille was also very good, we were again pleasantly surprised with the quality of the steaks. I am gluten free and they seem to take allergies very seriously & have many gluten free options across the restaurants! One of the days they set up a taco station poolside which was absolutely necessary after a few drinks in the sun! I felt overall that the service across the restaurants and bars was good. Drinks were just okay but I think that is to be expected at an all inclusive. The entertainment staff was wonderful and we had so much fun! Water aerobics by Sandy was a blast and Fermin killed it at poolside bingo. Overall was a very relaxing stay and I’d absolutely book again!

Great buffets! Great Vacation! This was our third stay there, and was the best one. The buffets were great, especially the lunch buffet, it was offered in the previous two stays. We had an amazing time. We're already booked for next year, can't wait to get back!

Wow, what an amazing trip!! This was our second time visiting Hyatt Zilara Riviera Maya and it's safe to say we will be back!! The service at Zilara is top notch. Right when we arrived, Adolfo took our bags to our room, explained every feature of the room to make...

Wow, what an amazing trip!! This was our second time visiting Hyatt Zilara Riviera Maya and it's safe to say we will be back!! The service at Zilara is top notch. Right when we arrived, Adolfo took our bags to our room, explained every feature of the room to make sure we were satisfied and comfortable. The room's are spacious and comfortable, the ocean views are breathtaking, you can see Cozumel across the caribbean on a clear day! Miriam kept our room sparkling clean and did a fantastic job. This resort is a perfect mix of relaxation and fun. There are no wet t-shirt contests here like up in cancun and one side of the pool has a quieter vibe that's perfect for reading or taking a cat nap in the sun. The other side of the pool has music and fun activities like bingo and water aerobics. The entertainment staff are AMAZING we got to know them personally over our 9 day stay and they are the sweetest, most charismatic group of people I have met on a vacation. A huge shoutout to: Fermin, Sandy, Yuni, Dulce, and Arturo who made our trip so much fun. We made bracelets, went on an easter egg hunt, participated in Jeopardy and so much more! There is no pressure to play games or participate in activities it truly is a perfect balance of relaxation and fun When relaxing around the pool, hotel staff are walking around to take drink orders. Rafa, Alex and Diana took such great care of us all week. Ice water, mixed drinks, soda, whatever you need you don't even have to leave your beach chair! The food was AWESOME. Most days by the pool there is a special lunch provided and it was all so good. The al pastor tacos... I still think about to this day! Tempest Asian restaurant was our favorite. Kairo our server took such great care of us and the food was exceptional from the sushi bar, the hibachi and the main restaurant. Another perk of the food is the coffee bar that has fresh brewed coffee, pastries and gelato. Luz and Lucero are the nicest people in the whole world and got to know us each day we came in for a cup of coffee or gelato. The entire staff is truly so dedicated to making your experience perfect. At night there is always a fun game show or dance show or live activity hosted by the amazing entertainment team. If you're looking for something slower speed the cocktail bar in the lounge plays soft music and has a great vibe. Legends sports bar is where the action is at night and Abraham and Yessenia are amazing making sure you have what you need to enjoy the show or watch whatever sporting event you want. Hyatt Zilara is a perfect mix of relaxation and fun without the wild cancun party life. 5* service and amazing food will make your stay one to remember!

Have stayed in both Zilara Cancun and Zilara Rivera Maya and this one is by far my favourite - mainly due to the fantastic staff. Much more laid back vibe (albeit older clientele - mainly 50+). The staff seem to genuinely love their job and are so helpful. Miguel, Julio,...

Have stayed in both Zilara Cancun and Zilara Rivera Maya and this one is by far my favourite - mainly due to the fantastic staff. Much more laid back vibe (albeit older clientele - mainly 50+). The staff seem to genuinely love their job and are so helpful. Miguel, Julio, Denise and Joanna were particularly fabulous. Food is fresh and good quality and staff are attentive to allergies (although do state if it’s an allergy not a “preference”) Lots of wildlife wandering around, coatis, iguanas, capybaras. There is an element of “lounger war at dawn” with large parties reserving a huge row of the poolside sunbeds at 6am so worth getting up to watch the sunrise / put your towel down, but plenty left later if you’re not fussy on location. Cabanas are extra but not expensive. Tips - If you book a bottle of premium wine (pretty reasonable at around 2x markup) for a restaurant or one of the entertainment nights you get premium seating which can be useful at busy times. - Lock your balcony door at all times - the coatis can and will come in your room and are not shy to do this and will through your bags for food - Take lots of dollars or pesos for tips - we did $1 on drinks and $5 at lunch /dinner - not expected but appreciated - Rooms in the main block above the bar are really noisy until the bar closes - choose a room in the wings if you plan to sleep before 11pm - 20 min walk along the beach is a cenote which is worth going to for a swim - but be careful of the strong current and do not swallow the water!

What a beautiful place to have a couple retreat and romantic environment. From the arrival with Jacob, he made us feel home and made sure we had everything we asked for. The staff is comforting and always ready to help. Everyone says hello, Buenos Dias ! At the beach, Nicole...

What a beautiful place to have a couple retreat and romantic environment. From the arrival with Jacob, he made us feel home and made sure we had everything we asked for. The staff is comforting and always ready to help. Everyone says hello, Buenos Dias ! At the beach, Nicole made sure we always had water and a drink with a smile and took time to ask how our stay was going. At breakfast, Elida wanted to make sure we had a good time, always with a smile and teaching us a bit of Spanish. The sushi chef and grill plate chef were really nice to see and made us live a great experience. Beautiful Denise was caring and thoughtful and Alejandro gave extra love to make us laugh and made sure our dinner at the Lola Beach was memorable. Thank you to all the staff and for making this trip unforgettable !

My overall experience is that the place isn’t bad but there’s nothing about it that would make me want to return to this or any Hyatt hotel We had a swim out room large room good layout small pool though The biggest disappointment is that it seems like in most...

My overall experience is that the place isn’t bad but there’s nothing about it that would make me want to return to this or any Hyatt hotel We had a swim out room large room good layout small pool though The biggest disappointment is that it seems like in most restaurants and bars they were short staffed. More than once I saw the host/hostess clean tables bus food and remove plates. In my opinion you can’t be considered a better tier hotel and not have the staff to attend the guest Also the buffet needs to be open every day and if not then every other restaurant needs to be open and staffed

Just finished staying at Hyatt Zilara in Riviera Maya. It was different. Over all i would say our stay was fine. Not exactly what I would expect to say about a Hyatt. This was my first time staying at an American owned chain. I have stayed in Excellence, Majestic and...

Just finished staying at Hyatt Zilara in Riviera Maya. It was different. Over all i would say our stay was fine. Not exactly what I would expect to say about a Hyatt. This was my first time staying at an American owned chain. I have stayed in Excellence, Majestic and RUIs. The room was very clean and spacious. I was shocked to find out that there was no hard alcohol in the rooms. You can only get wine through room service to your room. We stayed in a swim up room and there was no way to get drink service to our swim up. The area is secluded. The privacy is nice but the no cocktails forces you to make trips to the pool bar with a yeti to bring back alcohol to your room or just drink and use the main pool, but that defeats the purpose of a swim up room to me. The pool bar usually had one bartender, Nelson he managed the crowd well. Hard working employee. When we would eat at a restaurant you could see the hostess doing multiple jobs, in fact not just thr hostess. The bus boy was bringing water, taking orders and bringing orders out, while getting the drinks from another location. Our order ended up going to a table near us through this confusion. The hostess can be seen wiping down tables and bringing coffee or water. The employees are very friendly and helpful but they could only do so much. My go to drink is Jameson and one night they completely ran out. I'm not sure how that happens. Maybe it's not popular to stock but it was a big selling point when I booked here. There appears to be two animation staff. There is no Michael Jackson show.. usually a staple among the Caribbean all inclusive. The Legends late night area is on the small side. Actually everything seems small. The Italian restaurant, Lola beach restaurant and the buffet were all smaller then I am use to. I found it unusual that there was never a buffet every night. The hotel seems to funnel patrons to Lola beach restaurant or the buffet. Some days you don't want to wait to be seated and have someone take your order which makes a buffet a great choice but there are days the buffet is closed. Martina was making Mexican food at the buffet and it was very tasty. The sausage in the buffet was bland not sure how they managed that. We had a small issue with the toilet clogging but the hotel fixed it immediately. Another thing I found unusual or I have just become accustomed to, having a place to leave my room service dishes. It always felt weird to pile them on the floor outside my room. The coffee shop and thier employees were always a treat. One of the better things I liked that the Hyatt did was use an APP. This made making reservations easy and easy to see what was open and what wasn't. I realize this wall of text is jumbled but I wanted to post this while the trip is very fresh at the airport using my phone. The beach was empty due to all the seaweed. I do not hold this against the hotel I saw them constantly cleaning but maybe May isn't a good time or global warming no idea.

We enjoyed our stay at Hyatt Zilara Riviera Maya in the middle of May. The size of the resort was perfect for us, not too much walking and no golf cart rides needed. The main thing that made our week enjoyable were the friendly, helpful and service minded employees of...

We enjoyed our stay at Hyatt Zilara Riviera Maya in the middle of May. The size of the resort was perfect for us, not too much walking and no golf cart rides needed. The main thing that made our week enjoyable were the friendly, helpful and service minded employees of Hyatt Zilara Riviera Maya. Always polite and positive and helpful. This is a big deal seeing that has not been our experience everywhere that we have traveled. The room was updated and very comfortable with a great mattress, we had a pool view swim out and the water temp was perfect. I have to add that when we went to look for loungers on the beach or by the pool we could always find one at any time of the day, very rare at resorts. Our favorite restaurant was the Capri Grill, they served New York Strip steak and also a lamb rack as well as the assorted pastas. Maybe the biggest positive for us was the coffee shop, it was so nice getting a fresh espresso from the very nice employees there each morning. The drinks were good, most of the brands were mid-level and they had some a little bit higher shelf. Also the thoughtful design of the property was shown when you can find a restroom everywhere close by, always just a few steps away, not blocks like at some resorts. We do have to add some requests for them to work on (because feedback is a gift): When we booked we did not know that some restaurants would be closed beforehand: Lola’s was closed our entire stay. The buffet was closed each night of our stay. The buffet restaurant was very hot when we visited each day, I do not think that the A/C could keep up, almost made it impossible to eat. I have had multiple knee surgeries and the elevator going down to the Tempest Restaurant was out of order for our whole week, (we heard much longer). There has to be an elevator repair service somewhere in the Riviera Maya… At night a couple of times outside near the pool they had a dinner and the food was alright but it was so dark that you could not see your plate (pitch black), more lighting is needed. The last issue was the sales presentation pitch just after check in. It is hard on someone after they have traveled sometimes a long way to get there and are tired and also out of sorts. We had to say no four times. Probably just best to not do that anymore… But these are constructive and were not deal breakers for us. The big question that we ask our self after visiting a place is would we come back and I can say yes, we probably would.

This was my first time staying in a Hyatt hotel and I have to say it was by FAR the best stay and experience I’ve had while on vacation! The air conditioned room and hotel grounds were always kept very clean and fresh. Every single staff member working there including...

This was my first time staying in a Hyatt hotel and I have to say it was by FAR the best stay and experience I’ve had while on vacation! The air conditioned room and hotel grounds were always kept very clean and fresh. Every single staff member working there including the cleaners, bartenders, chefs, entertainment and activities coordinators (especially Sandy) were top notch professional, friendly, very kind and helpful! They had something new and exciting happening at the resort day and night which made for an extra fun stay. I went with my boyfriend and it was our first time traveling together and we had such a romantic, memorable stay that we will never forget. Thank you! I highly recommend the Hyatt Zilara Riviera Maya.

Hotel is old and outdated. Food was a disappointment and was never delivered hot. My wife and I both got sick twice in one week. Entertainment was weak. I will say service was decent with most team members being very polite and professional. There was a lot of construction noise...

Hotel is old and outdated. Food was a disappointment and was never delivered hot. My wife and I both got sick twice in one week. Entertainment was weak. I will say service was decent with most team members being very polite and professional. There was a lot of construction noise with next door building going on. They were also patching their own roof which was dirty and loud.

We loved our stay at the Hyatt Zilara Riviera Maya! The service was top notch! Every team member went above and beyond to make it an amazing time. I especially want to shout out Fermin from the entertainment team. We had so much fun with him!! He always made sure...

We loved our stay at the Hyatt Zilara Riviera Maya! The service was top notch! Every team member went above and beyond to make it an amazing time. I especially want to shout out Fermin from the entertainment team. We had so much fun with him!! He always made sure to check on us and help us out. The food was good, they were very accommodating with allergies and had something for everyone. We especially loved Tempest the Asian restaurant. The resort is smaller, but there is so much to do that we never felt bored! We spent most of our time hanging at the pool. I especially loved the swim up bar!! The surrounding area itself is not walkable, as it is right off a highway, but the hotel had a taxi service. We didn’t use it, but it was there if needed. We chose to stay on the resort except for one excursion we had booked ahead of time. Overall, this is more of a relaxing resort. We had a great time and would definitely stay here again! Thank you to the team for making it such a great experience :)!

As we arrive at the hotel, you are greeted with a drink & staff. Check-in is quick. After you check in, u immediately approach a representative for unlimited vacation. He gives you a 200$ coupon book followed by asking if u mind talking to one of his sales ppl. If...

As we arrive at the hotel, you are greeted with a drink & staff. Check-in is quick. After you check in, u immediately approach a representative for unlimited vacation. He gives you a 200$ coupon book followed by asking if u mind talking to one of his sales ppl. If you decide to do it longer than 90 minutes. Our room was ready early, but notification is by email only. So u have to check ur email constantly. So we ate at their restaurant by the pool. It was good. Coconut shrimp, ribs, fish taco amongst several other things I tried. The swim up was amazing, BUT they have these animals that look like monkeys. They pooped on the ground in our swim up. The beach was trash!! 3 feet of seaweed. It looks like nobody cleaned it in weeks. NOBODY was in the water. Everyone was in the pool. Activities at night were at a minimal. There's enough chairs by the pool, so no worries about finding one. One side of the pool is live while the other side is relaxed. They only have 4 restaurants, including the buffet. No reservations are needed unless it's the hibachi. Otherwise, you just walkin..I GOT FOOD POSION ON OUR LAST NIGHT!! So I couldn't enjoy it with my partner. I couldn't stay off the toilet. This continued when I left. The staff is amazing. Drinks were on point. The checkout process is smooth.

Just got back last night from 4 days at Hyatt Zilara for our 20 year wedding anniversary. Thursday - Sunday. It was a lovely resort! We were very impressed by the service of all staff, standouts were Juan at the Coffee shop and Alexander for poolside service. The food at...

Just got back last night from 4 days at Hyatt Zilara for our 20 year wedding anniversary. Thursday - Sunday. It was a lovely resort! We were very impressed by the service of all staff, standouts were Juan at the Coffee shop and Alexander for poolside service. The food at this resort is top notch - really good quality. We loved that we never had to fight crowds to make dinner reservations, or get a table or a poolside chair - ever....always lots of room. It's the beauty of a smaller resort. They made our anniversary special with door banners and free champagne to our room - very sweet. The gym facilities were great too....perfect time to go is between 7-7:30am - gym was empty... it does get busier later morning. We were lucky to get up early in order to make that work. Some areas for improvement - there is not a whole lot of entertainment in the evenings...because its a smaller resort, without a big theatre... there isn't a ton to do, with the exception of the sports bar, where they have some activities at night. If we weren't into the sports bar at night, we didn't really have anywhere else to go for entertainment. You can always sit at the lobby bar, but not much going on. We got to bed early most nights since it was only the 2 of us, without the vibe of a crowd of friends to keep us drinking into the early hours :) And the biggest disappointment was the beach. It seems that Mexico is suffering from insane amounts of seaweed right now. We walked to the beach on day one only to discover a bad smell and about 15 feet of built up seaweed along the shore - there is NO WAY you could walk through it to get to the water. its thick and rotting in the sun, giving off a smell that is really unfortunate. its bad enough that you can't even lay on the beach, because the smell would turn you off quickly. While we were there it didn't seem like any progress was made to remove it, so we didn't get to spend anytime on the beach as we love to do. The staff was very helpful when it was time to head back to airport. our tour shuttle wanted to pick us up 5.5 hours before our flight....so the staff arranged for us to get a private taxi to the airport directly close to flight - which was great - we got to use the facilities much later this way and enjoy our last few hours. Overall, great resort!

This was an amazing experience for my wife and myself. We chose this location because it was smaller and a bit more private and reserved so we could enjoy full relaxation without having to always hear a party and it definitely did exactly that for us. We 100% recommend this...

This was an amazing experience for my wife and myself. We chose this location because it was smaller and a bit more private and reserved so we could enjoy full relaxation without having to always hear a party and it definitely did exactly that for us. We 100% recommend this place, if your looking for that. The Italian restaurant was amazing and the rack of lamb was to die for. It’s about a 25 minute taxi ride to get to 5th avenue, playa del Carmen and XCARET so the location is superb for adventuring as well!

We really enjoyed our stay at the Hyatt Zilara. We had a swim up room with a pool view but also enjoyed the ocean view close by (Room 165). The main pool was too warm for our liking so we spent our time in the swim up room pool. Cooler...

We really enjoyed our stay at the Hyatt Zilara. We had a swim up room with a pool view but also enjoyed the ocean view close by (Room 165). The main pool was too warm for our liking so we spent our time in the swim up room pool. Cooler and cleaner by far. Also, the waiters would check to see if we needed anything. They even delivered food from the beach snack bar for us. Our room was always tended to and the mini bar restocked regularly. I found the bed a little hard for me but hubby was good with it. Good TV for movies for those sleepless moments lol. The food was pretty good. Some selections better than others. I liked that they had "pop up" food spots, whether lunch, dinner or snacks (usually on the app's itinerary). Loved the coffee bar offering snacks and ice cream too. There is always an activity to choose from daily and evenings. Love em or leave em, you should try though. Silent party was a surprise hit with us. We loved the casino/auction night. Make funny money to bid on items! A must is going for the morning walk to the cenote. We went back on our own 2 more times. We have been to a lot of AI's and I would definitely go back to this one. Very good service, very friendly staff. I think a little something for everyone. A+

I really tried to resolve this matter directly with the property, but after more than a year with no resolution, I feel obligated to share our experience. As a frequent traveler, I strongly advise avoiding this resort. It is a sister property of the Hyatt, which initially gave us confidence...

I really tried to resolve this matter directly with the property, but after more than a year with no resolution, I feel obligated to share our experience. As a frequent traveler, I strongly advise avoiding this resort. It is a sister property of the Hyatt, which initially gave us confidence that we’d be in good hands—but that was far from the reality. Here are the key issues we encountered: Transportation – Transportation is handled by a third-party company, which should have been our first red flag. The coordination was disorganized and unprofessional—something you wouldn’t expect from a Hyatt-affiliated resort. Service – Or rather, the lack of it. I’ve stayed at numerous Hyatt all-inclusive resorts and have always had great service. Unfortunately, that standard did not carry over to this property. The staff was unresponsive, the food was subpar, and the drinks were, frankly, terrible. I didn’t think it was possible to mess up basic cocktails, but somehow, they managed. Communication & Reservation Disaster – This was the most frustrating part. Our family had an emergency the day we arrived and thought we’d need to leave early. Thankfully, the situation was resolved and we were able to stay the full duration. However, the hotel had already flagged our reservation for early departure. We informed them right away to ensure the reservation was corrected—but they claimed they needed Hyatt’s approval. After spending hours of our vacation time on the phone with Hyatt, the approval was finally given. Despite that, Hyatt Zilara Riviera Maya still failed to correct the reservation. As a result, we were charged for an extra night that we did not use. To make matters worse, the Riviera Maya management team provided conflicting information and excuses, and Hyatt kept pushing the responsibility back to the property. For a brand of this size and reputation, this level of accountability is unacceptable. I’ve attached receipts in hopes that it gives future travelers a clearer picture of what you may be up against if you stay here. Good luck—you might need it.