Hyatt Zilara Riviera Maya

Name: Hyatt Zilara Riviera Maya
Address: Carretera Federal 387, KM 299 Solidaridad, Playa del Carmen, MX
Rating: 8.6

Carretera Federal 387, KM 299 Solidaridad, Playa del Carmen

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8.6

Great 635 reviews

5-star hotel

All-Inclusive Adult-Only Friendly staff Beautiful beach

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About Hyatt Zilara Riviera Maya

Luxurious Accommodations
Indulge in the newly renovated, adults-only Hyatt Zilara Riviera May's 291-Suite resort, offering a romantic ambiance with modern hacienda architecture and stunning views of a white sand beach.

Impeccable Service
Experience top-notch service at this all-inclusive paradise, where attention to detail and guest satisfaction are top priorities. From arrival to departure, expect nothing but the best from our dedicated staff.

Vacation Paradise
Located in the serene Riviera Maya, surrounded by mangroves and close to Cancun International Airport, this resort offers the perfect escape. With easy access to Playa del Carmen and luxurious amenities, your dream vacation awaits.

Book your stay at Hyatt Zilara Riviera May now for an unforgettable experience!

Escape the mundane and step into a world of serene beauty and boundless romance at an exquisite all-inclusive, adults-only resort.

A Romantic Haven

This is more than just a hotel: it’s a sanctuary for lovers. Here, every moment is crafted to create an unforgettable experience. With a focus on exclusivity, this resort has everything to make your time together truly magical. The adults-only policy ensures an atmosphere of tranquility and sophistication, perfect for honeymooners and couples seeking a romantic getaway.

All-Inclusive Luxury

Forget the stress of planning and budgeting. This resort covers everything. From gourmet meals and top-shelf beverages to a range of invigorating activities and nightly entertainment, all your needs and desires are catered to. You can indulge in a world-class spa, partake in a cooking class, or simply relax by the pool – it’s all yours for the taking.

Accommodations Designed for Love

Every room at this resort is a testament to luxury and comfort. Imagine waking up to the sound of the ocean and spending lazy afternoons in your private plunge pool. The rooms are spacious, elegantly furnished and equipped with all the amenities you could ever need. You’ll have a private balcony with stunning views, a plush king-sized bed, and a spacious bathroom with a Jacuzzi tub. It’s the perfect setting for romance.

Culinary Delights

Food is an essential part of any romantic adventure, and this resort understands that. Offering a diverse array of cuisines from around the world, each meal is an unforgettable experience. Whether you’re craving authentic local fare or international gourmet dishes, the team of talented chefs are ready to tantalize your taste buds.

Unique Experiences

This resort offers a myriad of experiences that allow couples to connect and create lasting memories. From sunset cruises and private beach dinners to couples spa treatments, each day brings a new opportunity for adventure. Every moment spent here is a chance to deepen your bond and celebrate your love.

Don’t just dream about the perfect romantic getaway, make it a reality. This all-inclusive, adults-only resort is waiting to welcome you into a world of romance and luxury.

Rooms at Hyatt Zilara Riviera Maya

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Club Level Presidential Suite King

1 King Bed1582-sq-foot room, balcony with garden views Layout - Bedroom and sitting areaInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment -...

147 m2 King bed Garden View

Coffee/tea maker Shower Safety deposit box TV Telephone Air conditioning Hair dryer Desk

Club Level Junior Suite Ocean Front Swim Out King

Club Level Junior Suite Ocean Front Swim Out King

1 King Bed678-sq-foot room, located on the ground floor, balcony with ocean viewsLayout - Bedroom Relax - Swim-up room accessInternet - Free WiFi 100+ Mbps (good for 1–2 people or...

63 m2 King bed Ocean View

Coffee/tea maker Shower Safety deposit box TV Telephone Air conditioning Hair dryer Desk

Club Level Junior Suite Pool View Swim Out King

Club Level Junior Suite Pool View Swim Out King

1 King Bed603-sq-foot room, balcony with resort views Layout - Bedroom Relax - Swim-up room accessInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)...

56 m2 King bed Resort View

Coffee/tea maker Shower Safety deposit box TV Telephone Air conditioning Hair dryer Desk

Club Level Junior Suite Ocean Front Private Pool King

Club Level Junior Suite Ocean Front Private Pool King

1 King Bed678-sq-foot room, located on the ground floor, balcony with sea viewsLayout - Bedroom Relax - Private poolInternet - Free WiFi 100+ Mbps (good for 1–2 people or up...

63 m2 King bed Sea View

Coffee/tea maker Shower Safety deposit box TV Telephone Air conditioning Hair dryer Desk

Club Level Junior Suite Ocean Front King

Club Level Junior Suite Ocean Front King

1 King Bed570-sq-foot room, balcony with ocean views Layout - Bedroom Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 52-inch TV...

53 m2 King bed Ocean View

Coffee/tea maker Shower Safety deposit box TV Telephone Air conditioning Hair dryer Desk

Club Level Master Suite Ocean Front King

Club Level Master Suite Ocean Front King

1 King Bed1033-sq-foot room, balcony with sea views Layout - Bedroom and sitting areaInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment -...

96 m2 King bed Sea View

Coffee/tea maker Shower Safety deposit box TV Telephone Air conditioning Hair dryer Desk

Club Level Junior Suite Tropical View Swim Out King

Club Level Junior Suite Tropical View Swim Out King

1 King Bed570-sq-foot room, balcony with garden views Layout - Bedroom Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 52-inch TV...

53 m2 King bed Garden View

Coffee/tea maker Shower Safety deposit box TV Telephone Air conditioning Hair dryer Desk

Reviews from Couples

8.6 635 reviews

Great week, just the two of us.

Exceptional · May 2026

Had a wonderful time in this smaller, more intimate resort. All restaurants were good and had plenty of variety. Entertainment was ok, most started a bit late for this old man. We did enjoy the live music in the main lobby. Shout out to UVC rep Grace. Fernanda our concierge. Pool servers Carlos, Bianca and Julio. Lola Deck waiter Luis…

Relaxing Stay at Hyatt Zilara with Outstanding Service and Dining

Great · May 2026

Our trip to Hyatt Zilara was a wonderful experience overall. What made it especially memorable was the staff—their warmth, friendliness, and attentiveness truly stood out and made us feel welcomed throughout our stay. The food was another highlight. Every restaurant we tried offered amazing meals with great flavor and quality. While the menus were somewhat limited in variety, the overall…

Clean, fun, and gluten friendly!

Exceptional · May 2026

Loved this resort! Very clean, friendly staff. The pool side service was amazing. Many activities to do during the day. My group enjoyed tennis, the gym as well as beach and pool volleyball most days. We sang karaoke one night which was a blast. I have a gluten allergy and all of the restaurants were very accommodating. My favs were…

a great experience

Exceptional · May 2026

We thoroughly enjoyed our vacation in Hayatt Zilara Riviera Maya. First of all, we would like to appreciate some wonderful employees that work there: Aldo - a super helpful person at "check in" and so pleasant to work with throughout our stay; Cecilia and Nelson - especially amiable and super attentive waiters at Lola Beach and El Comador buffet; Abril and Hector - energetic and fun activities organizers with whom we had many interesting conversations; Alejandra - very affable concierge in the main lobby; And last (but not least) - Mr. Diego who is in charge of Food and Beverages - friendly, accommodating, and very interesting to talk to. We loved this "adults only" resort - it's peaceful and wonderful for great relaxation. The buffet was not the very best out of all that we have tried in Cancun resorts, but it wasn't the worst either; we liked the breakfast buffet the best. All the restaurants were very good, especially Lola Beach and the Asian place. And the coffee bar (open from early morning till very late at night) was a pleasant place to hang out - offering a variety of well-prepared coffee and tea, as well as sandwiches, snacks, and ice-cream. The room was meticulously cleaned and restocked with towels twice a day; snacks and drinks were restocked regularly. The AC was the quietest we have ever encountered in hotels (yet quite efficient!). The rain shower in the bathroom was exhilarating and warmed up fast. Ours was the most inexpensive type of room but it was very spacious, perfectly furnished and well maintained; and so close to both the beach and the pool!... The beach towels were ALWAYS available at any time (unlike at some other resorts). The outdoor jacuzzi was an absolute treat. And the beach was excellent with beautiful white sand. By the time we left, there was more seaweed accumulating, but that's the season for it right now, but the shore was regularly cleaned. Enjoyed the hammocks and the swings on the beach! The mixology bar in the main lobby was quite an experience - they make really good and interesting drinks of all kinds and can improvise a lot, which we loved. Altogether it was a wonderful experience and we plan to come back.

Wonderful two weeks at this incredible resort!

Exceptional · May 2026

We recently returned from a two week stay at Hyatt Zilara Cancun from 5th April to 18th April 2026, where we celebrated our anniversary for the first time together over Easter, and we honestly could not have chosen a better place. From the moment we arrived until the day we left, every part of the experience felt special, relaxing, and incredibly well organised. The hotel itself is beautifully designed with a great layout that makes everything feel easy to access without ever feeling crowded. Our room was spacious, very well equipped, and the balcony was a lovely place to sit and unwind in the mornings and evenings. We especially loved spending time on the beach, and the arts and crafts activities that took place most evenings added such a fun and personal touch to the stay. What truly made this holiday unforgettable though was the staff. Every single person we met was warm, friendly, and welcoming, but there are a few people who genuinely stood out and made our anniversary trip extra memorable. A huge thank you to the entertainment team led by Reyes and Edgar, who were absolutely fantastic throughout our stay. Geovanni, Hector, and Anel also brought so much energy, fun, and friendliness every day. They worked incredibly hard to keep guests entertained while still making everything feel relaxed and natural. Their enthusiasm really created such a positive atmosphere around the resort. We would also love to recognise Kitzia and Guadalupe, who looked after us so well during breakfasts and lunches. Their kindness and attention never went unnoticed. Nelson made our dinners feel special every evening with excellent service and a great personality, while hostess Cecilia always welcomed us with a smile and made us feel genuinely valued as guests. Another special mention goes to Luz in Coffee Republic, who quickly became one of our favourite people to see each day. Starting the morning with a coffee and a friendly chat from Luz was something we looked forward to every day. The facilities were also excellent. The gym had all the basics needed for anyone wanting a break from all the amazing food, and having access to the tennis court was a really nice bonus. Excursion pick up and drop off was also smooth and easy every time, which made exploring stress free and well organised. Most importantly, the entire resort created such a lovely atmosphere. Everyone worked so hard to make guests feel welcome and relaxed, and it truly made our anniversary celebration unforgettable. Thank you to the whole team at Hyatt Zilara for giving us such a wonderful experience. We made amazing memories and would absolutely recommend this resort to anyone looking for a relaxing, friendly, and well run holiday. We already cannot wait to return.

Juan Pablo… Mixologist for the WIN!

Exceptional · May 2026

The rooms were clean. The pool was clean. A couple of my friends cut their feet on the bottom of the pool playing volleyball. Juan Pablo is a mixologist to look for! The bartender that is better than all the rest! Club level desserts were darn good!

Amazing trip!

Exceptional · May 2026

We had an amazing trip at the Hyatt Zilara Riviera Maya. The food was always delicious, the hotel was always perfectly clean and the staff was very respectful. We stayed at the hotel during the first week of May and it was not full, which was very nice. We never waited for drinks or tables at the restaurants. Only one…

Almost perfect

Great · May 2026

Overall amazing resort, cozy boutique vibes, great food, perfect for a 3 to 4 day getaway. Very chill resort, not a party resort at all and very quiet. Great rooms and service. The only thing lacking was no entertainment by pool during the day and very little at night

Great Resort - Needs Food Improvement

Great · May 2026

We love this resort - the staff, the service, the layout, the pool and beach. Our butlers - Raul, Fernanda D., and Fernanda M. were all excellent, providing service for our room, dinners, and the pool. Our mini-bar stocker Adrian always made sure our mini-bar and snacks were replenished daily. However, the food quality and selection continues to not be…

Amenities & Facilities

Fitness facilities WiFi available Free WiFi Parking Free Parking Non-smoking rooms Air conditioning Fitness center Swimming pool 24-hour front desk Restaurant Room service

Check-in: 03:00 PM

Check-out: 12:00 PM

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Your suite is being reserved based on the occupancy information entered at the time of your booking. This information is also used to determine the total cost of your reservation. Any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. To ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking.In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Hyatt Zilara Riviera Maya

Ask about this hotel

About Hyatt Zilara Riviera Maya

A Romantic Haven

All-Inclusive Luxury

Accommodations Designed for Love

Culinary Delights

Unique Experiences

Rooms at Hyatt Zilara Riviera Maya

Club Level Presidential Suite King

Club Level Junior Suite Ocean Front Swim Out King

Club Level Junior Suite Pool View Swim Out King

Club Level Junior Suite Ocean Front Private Pool King

Club Level Junior Suite Ocean Front King

Club Level Master Suite Ocean Front King

Club Level Junior Suite Tropical View Swim Out King

Reviews from Couples

Great week, just the two of us.

Relaxing Stay at Hyatt Zilara with Outstanding Service and Dining

Clean, fun, and gluten friendly!

a great experience

Wonderful two weeks at this incredible resort!

Juan Pablo… Mixologist for the WIN!

Amazing trip!

Almost perfect

Great Resort - Needs Food Improvement

Amenities & Facilities

Check-in & Check-out

Important Information

Location

More resorts in Mexican Caribbean

La Casa de la Playa by Xcaret

Desire Riviera Maya Pearl Resort

Unico Hotel Riviera Maya