Desire Riviera Maya Pearl Resort

One of our best trips we have had, we have been 20+ times. From check in with Bruno to check out with Frank both guys are friendly and helpful. We come here especially to see all the wonderful staff that have become our family. Miguel he is the nicest guy possible and never fails to get us a bed up the quiet end. May at breakfast always smiling always helpful in our seat selection. Our little manuela she is the cutest most adorable sweetheart treats us so kindly. Oliver is a very helpful waiter always says hello by our name when he sees us walking about. Yolanda is our girl we adore her and follow her to the coffee shop, lunch or at the pool, she always makes us smile and laugh. Gabi always smiling, Selvardo so helpful and knows exactly what we want to drink. The bar staff at Merage are fabulous, Cobb is absolutely the best cocktail maker along with Eddy and Arron the showman 😆 we get looked after by Pedro and Luis in the nightclub never even having to ask for a drink it’s just ready for us. Our favourite waiters are Gilberto he is such a lovely funny guy, and so happy to see Eme back he has always had a place in our heart. Our favourite waitresses are Belan and Manuela, both are adorable. Selena is my favourite in the Spa. But 💯 all the staff work so hard and I can’t possible name them all but they all deserve a mention. Suki was our favourite this time it does seem to alter each time we go, but the food was off the chart this time. Pearl we only enjoyed the Italian meal, we was disappointed with the Mediterranean night and French night, the quiche which I look forward to had changed wasn’t as nice was doughy. We had a lovely lunch in the mansion sea bass and grilled veg was delicious. We love the new bar area it has completely changed our holiday, we love going out early now and chatting to people up at the bar area, it’s such a great addition. We will be back very soon, and already cannot wait.

Pearl review May 2026 Well, we just got back from Desire Pearl after another great vacation. Before I get into anything else, the staff are what makes this place so great. I have to give a huge shoutout to the following people, who go that extra distance to ensure our trip is fantastic. First and foremost, The beautiful Gabi our server from the pool bar. Her smile can light up any room, and she works so hard. She is so versatile; she works the pool bar, can hostess in Suki, works the coffee bar, in the morning, etc. My wife and I look forward to seeing her every time we go. Also at the pool, Yolanda. She also works the coffee bar, and hustles so fast to get you your order. Kia at the pool, she just doesn’t age. Still young and beautiful, full of energy, no idea where she gets it from, and can out dance anyone there. Again, a very versatile employee. A great playmaker, but she can entertain at the night shows, and makes everyone there feel very special. Hopefully Kia, they take my suggestion for the extra volleyball net on the bushes serious. Our Butlers, Hector and Irving. Hard working and very dedicated. So happy they are there every time we check in. The pool guys are the hardest working guys in the resort. Victor, Miguel, and Antonio, work like crazy to get you a nice lounger, and a fresh clean towel. Thank them often, they deserve it. One great person who deserves some recognition is Eme. He was our server during the Cinco De Mayo dinner. He worked so hard and is always so friendly. The Melange bar is a great place to gather, see the shows and get a great drink. There are some bartenders that need a shoutout from there. Cob, very experienced and friendly, Luis, steadfast and again experienced. Claudia, a million-watt smile, hard working and so very friendly. Jorge from the Hot Tub bar is also very helpful at giving us great service. Thanks Jorge Aphrodite has some very hard-working staff as well. May, the hostess has a great smile to great you with every morning. Ray from there plus other spots is friendly and one of our favorite dining servers. Ok, now the resort. The weather was fantastic, a little rain, but that Mexico, expect it and you won’t be disappointed. The pool was warm and inviting, there was a day with lots of little black floaties, but that could be stuff from the beach blowing up. The food is always great here. Suki is the best, but don’t count out Aphrodite for dinner. They produce so many great meals, always consider them as a go to for a great meal. Aphrodite: One day they cooked sea bass on the grill outside of Aphrodite. That was the BEST tasting fish I have ever had. The breakfast buffet has improved we think over last year. They are cooking more outside which is a real treat. The rest is easy. Super fast check-in, grounds are always well maintained. The hot-tub is sometimes cool and sometimes hot. The renovations are great. Looking forward to what else they have in store for us. Please remember to tip the staff. They deserve it!! See you in a couple of months.

We’ve been to Pearl 16+ times. Always a great time & experience. Hotel Mgmt (David) & all Staff are fabulous! Many exceptional staff: May, Ediberto, Poot, Gabi, Victoria, Miguel, Hector, Irving, Saul, Yolanda, Servando, Cob, Eddy, Luis, Marleni, Manuela, Oliver, Monica, Javier, Jorge. Food was quite good 3/5 or 4/5 depending on where/when you ate. Pool management & cleanliness has gotten better, however, hot tub temperature & control is way off (often cooler than the main pool!). Outdoor entertainment area is great EXCEPT the reserved ‘bottle service’ reserved chairs (which largely remain empty). No excuse for this at a Public & Members Resort which is All Inclusive. The outdoor bar is well stocked & staffed. The members group, Premier, remains a disappointment. Once they get your money (membership), the promises & sale points (features, benefits) keep reducing. Overall, good trip and experience, looking for improvements next time!

We love coming to Desire Pearl two times a year. We relax, enjoy our time and we love seeing all the happy staff we have grown to love over the years. This visit we want to especially praise Selene in the spa for her skill with manicures. Belen and Dani in the Mansion restaurant are so good! May and Edilberto in Aphrodite are wonderful hosts. Chef Julio and Marlena make the best food and can provide any special requests. Servando is a ray of sunshine. Yolanda makes us smile! Maria of Housekeeping is so amazing. Javier makes the grounds beautiful. Hector and Amir are the best butlers and Victor, Miguel and Antonio run the pool so well. We hope you love it here as much as we do!

We had not been to Desire Pearl in several years but returned with a group of our friends last week. The staff could not have been nicer, more willing to please, or done more for us. Our butler's Irving and Hector had everything we asked taken care of so all we had to do was enjoy ourselves. Tables for 12 at dinner? No problem. Arranging transportation for 12 to the marina to go out on the yacht. Easy. We have been Premier Members since our first visit in 2013 and signed two new contracts since then but went in to the sales presentation assuming we would just get the $200 credit to put towards our massages. Chris & Kayla his manager put together a better package than what we already had that made sense for us to sign again. Wanted to say thank you to both of them for taking of something that came up while we were there that made us understand why we came back for our 13th trip combined between the two Desire resorts.

We had another great time at Desire Pearl! The resort and staff were excellent! We love the new layout of the lobby and the lobby bar Melange! The food was delicious and everyone from the grounds crew to the managers speak to you everyday! I particularly want to call out for exceptional service our butler, Hector, our pool servers, Gabi and Yalonda, our all time favorite server at dinner, Gilberto at Pearl Restaraunt (Papi!) and last but not least, our favorite pool attendant, Miguel!! It’s so good seeing their smiling faces on our trips!! Can’t wait to return!!

Desire Pearl is a wonderful resort for couples to relax and have fun. The new lobby and Melange are stunning. The Melange is a perfect spot for a before or after dinner drink and to watch the shows. The restaurants are are great and have different themes for dinner All of the resort's staff are stellar. They're friendly, always asking if there's anything they can help you with and they're always positive and enjoy chatting with the guests. All in all, Pearl is a wonderful resort.

Our stay at Desire Resort & Spa Riviera Maya was defined by something you don’t always find in luxury, playful travel—genuinely personal, attentive service paired with thoughtful, engaging entertainment. What stood out most was how the staff made the experience feel intimate rather than transactional. May at the main restaurant remembered our preferences, anticipating the small details, and bringing a warmth that made breakfast and midday lunch feel like a welcome return rather than a routine. In the evenings, we loved dining at Pearl. While the atmosphere leans a bit dated, the rotating menu, food quality, and exceptional service more than make up for it. It’s a place where the experience is driven by care and consistency. The newly renovated lobby and entertainment spaces are beautifully done—we arrived just as they were completed. The design feels contemporary and elevated, with a relaxed luxury that invites you to linger. Don’t miss sitting at the bar after dinner for a little people-watching. Eduardo, the bartender, is both skilled and engaging—mixing great drinks with a touch of humor that adds to the atmosphere. The couples massage at the spa with Melissa and Ana was one of the most memorable experiences of the trip—intimate, deeply relaxing, and thoughtfully paced. The time afterward in a private jacuzzi with a bottle of champagne made it feel indulgent in the best way. Our room was equally comfortable, with a brand-new mattress, excellent air conditioning, and a lovely ocean-side view from a private deck—simple details that made a big difference. By the pool, Victor struck the perfect balance between attentiveness and discretion. He set up a quiet bed for us away from the energy when we wanted to unwind, checking in just enough without ever intruding. It made those slower moments feel intentionally curated. The lobby bartender added another layer of personal connection—fun, perceptive, and quick to learn what we liked. By our second visit, it felt familiar and easy, like part of the rhythm of the trip rather than just a stop for a drink. And then there was Jess, who truly elevated the entertainment experience. Her stretching class was a highlight—energizing without being intimidating—and she carried that same welcoming energy into poolside activities and evening events. Always smiling and inclusive, she created an environment where you could engage as much or as little as you wanted and still feel part of it. This resort strikes a rare balance: lively but never overwhelming, luxurious but never impersonal. The level of care from the staff turned what could have been just another vacation into something that felt thoughtfully tailored and genuinely memorable.

We had a fantastic time at Desire Pearl! You can be free and comfortable. You are a bit limited on restaurant options, but the food is delicious. The staff is kind, professional and personable. To mention a few of our favorites on this trip (I may forget a couple of names), Paula Chacon - tequila tasting and sommelier, Luis - bartender at lobby bar, Eme and Angel - servers/waiters in the restaurants, May - hostess in Aphrodite, Melissa, Claudia, Selene & Guirremo - spa. The spa also a lot to offer.

This was our favorite trip so far to Pearl! We had a wonderful time meeting up with old friends and making new ones. We love the massages there and the ambiance. The food is excellent. The rooms are very clean. The playmakers at the pool add to the fun! We love the location as it is close to Puerto Morelos which we also love visiting. We also love meeting with Aline (our personal salesperson) to discuss and update our membership. She is easy to work with and very friendly.

Our second visit to Pearl and thoroughly enjoyed the week; we are not members. The service is fantastic and we plan to return in 2027. Amir Cabrera is a fantastic concierge who anticipated our needs. Victor and Miguel are excellent pool attendants and they took great care of us. They reserved chairs/beds for us in spots we prefer. We loved our couples massage with Tamie and Melissa. Both of them addressed our separate requests for deep or soft tissue and areas of need - over the top experience. While at the pool, Yolanda, Gabi and Monica were attentive and checked in enough, without pestering. We also enjoyed our spending time with bartender Antonio, great conversation and well mixed drinks. Thank you Pearl!

Desire pearl is a beautiful couples adult only resort. We have had the pleasure of visiting once every year since 2013. This year they made several upgrades to the resort adding a stunning out for amphitheater. But this isn't what keeps us coming back to desire pearl. We come back because the level of service and quality of care from the staff is unmatched. The majority of the staff has been there since we started coming here. Alexis welcomes us back by name and gets our bags to our room, the team of butler's Hector, vincent and Erick take care of every little detail we need from more toiletries stocked in our rooms, dinner arrangements, massage appointments and they all make a point to check in you daily to see if there is anything at all they can do. Carmen or house keeper keeps our room spotless. And Javier one of the grounds keepers will get you a fresh coconut in the morning. May gets you to your table at breakfast she is so very sweet, Oliver, josh, elalberto, emu take care of you while you while you are dining. Eddy (especially eddy), Louis Lugo, and Rosenberg are top notch bartenders truly there to make sure you feel special, coordinating activities all day you can count on Kia and Candace to keep you moving with their new team if play makers. We will continue to come to our see our second home and family many more times!

My favorite place on Earth where we can relax and enjoy uninhibited fun! The workers have become like family and welcome us back with big smiles. Of course our favorites are Gabriel and Salina at the Spa. Leon and May are always super nice and personable during breakfast. Erik is by far our favorite butler and we can’t say enough about him except that I wish he were here in the states with us! Gilberto at Pearl is our favorite waiter because he treats us like family and makes sure we always have what we need. We love all the bartenders, they are all so kind and friendly. People here in the US could learn a lot from them on how to treat customers. The Pool attendants always make sure we have the chairs that we like, especially Horacio. I am really sad that Sam, our Sales rep, is no longer there. And I would like to see two things fixed, the jacuzzi bubbles and the pool filtration system. I see a lot of money going into the areas that the members don’t use much, like the new stage and the new Lobby area. I feel like the lobby was already beautiful and remodeling it was a waste of money. I also prefer the shows to be in the disco, it’s just more intimate. The shows were much better this time compared to November 2025. I’d like to see the music stay a little more sensual like before and less “Moon Palace”. We come there for the erotic vibe so if the shows are something my kids could watch then you’ve missed the boat. I should feel the need to cover my kids eyes if they were there and most of the shows in November weren’t sexy. Last week there was only one night that I thought needed an overhaul, so thank you!!!

My wife and I just returned from our first trip to Desire Pearl, and it absolutely lived up to the hype. This is a couples-only resort with great food, quality drinks, attentive staff, and friendly guests. The resort itself is relatively small, which means there’s always room at the pool and everything feels relaxed and personal. We had all of our meals at Aphrodite, and every experience there was outstanding. When you arrive, you’re greeted by the very pretty hostess May, who immediately makes you feel welcome and ensures your time there is enjoyable. For breakfast and lunch, Oliver was our waiter. He always had a big smile, great energy, and was ready to meet any request. In the evenings, Eduardo took care of us. He somehow manages to be everywhere at once while still making your experience feel personal and unhurried. We spent most of our time at the pool, and Gabi made sure our cups were never empty. She was attentive, friendly, and an absolute pleasure. I played a lot of pool volleyball, and having my arm twisted by the playmaker Jessica made joining in even more fun. Beyond the service, the resort itself has a beautiful “old world Mexico” charm, paired with excellent food and nightlife. It’s an ideal place for couples who are confident, comfortable in their relationship, and looking to elevate their vacation experience. We enjoyed ourselves so much that we’ve already booked our second trip back in June. We can’t wait to return.

We just returned for out first time at pearl. Not our first time at lifestyle resorts. Can't say enough about the staff and all the little touches as we were celebrating our anniversary. We had a room by the quiet pool with beautiful view of the ocean and pool. We did take part in the theme nights and enjoyed the shows. We thought the layout of the hot tub was better than at RM . The only complaints we have is being asked 5 or 6 times a day if we are interested in a massage( lower the price and maybe more people would say yes in our opinion). As the prices keep rising i would say the food is just average for what you pay. Yes we would return, though from talking to members about what is going on behind the scenes with ownership we are concerned we might get priced out. As canadians we do ad %40 exchange to rates. We highly recommend if you are thinking about trying it.