HOTEL RIU ARECAS

We stayed here during a cloudy and often rainy week in early March. This of course is not the fault of the hotel. The weather was disappointing and as we could not get full use of the pools, it highlighted there’s not much else to do at the hotel apart...

We stayed here during a cloudy and often rainy week in early March. This of course is not the fault of the hotel. The weather was disappointing and as we could not get full use of the pools, it highlighted there’s not much else to do at the hotel apart from that. Due to this poor weather and having to be inside, the hotel would benefit from having indoor entertainment such as movies or quizzes as we spent a lot of afternoons watching movies in our room. Boring. The hotel itself though is very nice though and check in was friendly and efficient. Our room was kept very clean and it was peaceful. The staff are very friendly. Body wash and soap are provided in the bathroom which is very nice and it had a great shower. I wouldn’t recommend the room we had though (2nd floor) as it looked out over a roof. The view was disappointing even though we could see the sea in the distance. I’d advise requesting a room on a high floor. The buffet restaurant was efficiently run and offered good tasty food. The ambiance though was as expected, total chaos. There are restaurants relatively close by, outside the hotel, but due to the area they are more expensive than average and need to be booked in advance. There is also a Spanish restaurant at the hotel which we didn’t try as it was always empty. This also needs booking in advance. The entertainment in the evenings was mostly very enjoyable. We had to try to get there early to get a decent seat out of the cold and rain though. The guests are a mix of nationalities and were not overly friendly. We like to smile and say hello to our fellow guests but most did not engage. They were of the older age group on the week we were there. We did make the most of our week in Tenerife (we rented a car) but I’m not sure I’d risk going again as the weather let us down.

Staff made our holiday a wonderful experience . Thanks especially to Paloma and her bar staff - Salvadore, Wilson and all other bar staff . The cleaners, restaurant staff and reception all excellent. Many thanks for an exceptional experience . A well kept hotel .

Had another great stay at this hotel ,staff very helpful good choice of food and drinks. Good location we had a nice room with good views of the gardens and pools. hotel is very clean with 3 good pools, we will definitely be returning to this hotel again.

Had a great relaxing break at the Riu Arecas. And it was so nice to be able to go down to the restaurant of an evening and not have to dress up like a dogs dinner. The food was good with ample selection for both Breakfast & Dinner. And the...

Had a great relaxing break at the Riu Arecas. And it was so nice to be able to go down to the restaurant of an evening and not have to dress up like a dogs dinner. The food was good with ample selection for both Breakfast & Dinner. And the large pot of coffee delivered to your table at breakfast was more than welcome. I would like to add that the staff were all very good. friendly and helpful. Would highly recommend.

We loved staying here. Hotel is beautiful, staff great, food great - probably a bit too great! I don't understand negative remarks about the food at all. Never heard such nonsense! The cleaners always did a great job in our room, and always seemed happy. So did the rest of...

We loved staying here. Hotel is beautiful, staff great, food great - probably a bit too great! I don't understand negative remarks about the food at all. Never heard such nonsense! The cleaners always did a great job in our room, and always seemed happy. So did the rest of the staff. Our favourite place was the hotels own beach and swimming pool with beach bar. Absolutely beautiful! There were some steps down which may be a problem for those with mobility issues. The Spanish restaurant made a lovely change. Very enjoyable. The only few slight negatives would be that the swimming pool could have been a couple of degrees warmer. The bathroom towels could do with replacing and the bath towels could be larger. Also the sun loungers were a bit annoying as they couldn't go flat. The great thing is that there were always plenty of loungers. No fighting! We would definitely return here.

What we thought was a really wonderful hotel after going there for several years and being a gold member of Riu Class, we were just a commodity. all they want is your custom and money and nothing more! Our nightmare began when my husband took ill and was rushed into...

What we thought was a really wonderful hotel after going there for several years and being a gold member of Riu Class, we were just a commodity. all they want is your custom and money and nothing more! Our nightmare began when my husband took ill and was rushed into hospital with a brain tumor. I thought with the overwhelming nightmare of this, that all stops would be pulled out to make my life easier and bearable to manage. How wrong could I have been. Firstly, my daughter wanted to fly in from the UK to support me during this difficult time. I was told that she was not able to stay in our room because THE RULES are that my husband's name was on the booking and they could not accommodate her in the room as TUI (our Travel Company) would not allow the name to be changed from my husband's to my daughter's name (albeit he was seriously ill in hospital and wasn't in the room)!! A simple name change couldn't be done and I was left to cope with this traumatic experience on my own! I even approached the Manageress to see if I could extend my visit at the hotel whilst my husband was in intensive care in hospital and was told that she was not responsible for reservations - why is she there if she cannot do a simple request of extending my reservation during this traumatic time!!! I was then told my TUI and RIU reservations that because it was the Christmas period there were no vacancies!! This was a complete lie, the night before I had to vacate my room, I spoke to a couple who had just checked in from the UK and they told me they had only booked the night before and was given the option of two rooms?? I was utterly shocked to learn that in fact there was a room available. Since this incident my husband has only day to live!!! Under no circumstances would I ever book into this hotel again. Went I needed compassion and help they didn't want to know.

This was our second visit to this hotel and we love it. It's in a great location, with access to the beach, (stairs to negotiate) a bus stop very close by and a supermarket across the road. Two huge pools, plus the infinity pool in the sister hotel. Never a...

This was our second visit to this hotel and we love it. It's in a great location, with access to the beach, (stairs to negotiate) a bus stop very close by and a supermarket across the road. Two huge pools, plus the infinity pool in the sister hotel. Never a problem getting a sun bed. I think the hotel room is one of the best I’ve come across for facilities; it seems that everything has been really well thought through. The only thing we found to be missing for our needs was an iron and board but we coped. Didn’t ever make breakfast but dinner is buffet style which isn’t our preferred option but we found the food to be really good, hot and plentiful. No complaints. Sometimes there were no clean tables available but the staff are super-efficient and will rush to sort a table for you if they see you hovering. They work very hard. You can also buy lunch and there is a poolside bar for drinks. We found the food and drink prices to be extremely competitive for a hotel. We found the entertainment to be really good with a jolly atmosphere. There is music every evening which starts at around 8.45 and ends at 10.30. Although the bar doesn’t close until 1am, once the live entertainment ends the place empties out in double quick time. We like a late drink so it would be nice to have some music playing afterwards, perhaps more people would stay. Las Americas is only a short taxi ride away and so a few evenings we went there for a late night drink and entertainment. The hotel is super clean. The staff are all brilliant, very friendly. Shout out to the fabulous Ricardo and all his lovely team in the bar. Special thanks to the reception staff who sorted out the issue I had with our ground floor room. That was very much appreciated. Rooms are cleaned to a high standard by the very friendly housekeeping team. In summary, if you are looking for a fun zone hotel with pool music and activities during the day or around the pool or if you are looking for a late night hub this place is not for you. We, however so appreciated the daytime peace and quiet and evening fun of this friendly adult only hotel. We will be back!

This is our second visit to this hotel, and we were not disappointed. The food (great choice) staff, rooms, facilities, location etc are all excellent. I have never stayed at a hotel where the staff are so customer focused. On a negative point the corridors and bedrooms could do with...

This is our second visit to this hotel, and we were not disappointed. The food (great choice) staff, rooms, facilities, location etc are all excellent. I have never stayed at a hotel where the staff are so customer focused. On a negative point the corridors and bedrooms could do with a freshen up.

Stayed at 3 other hotels in the Adeje area. Havnt returned to any of the others but our second visit to this one. For us the location is brilliant. The area to the rear of the hotel where there is an infinity bar overlooks the beach and is such a...

Stayed at 3 other hotels in the Adeje area. Havnt returned to any of the others but our second visit to this one. For us the location is brilliant. The area to the rear of the hotel where there is an infinity bar overlooks the beach and is such a beautiful place to soak up some rays. Plus DelDuque beach is a short walk away. Another beautiful place. Shops, supermarkets, and restaurants are all a short walk away. La Caleta is a lovely place for a meal while eating the waves roll in. As far as the hotel itself is concerned, the rooms themselves are quite basic but very functional. Big bed, big walk in shower, we had a balcony looking over the sea and the pools. All kept very clean. All the staff are very very friendly and welcoming. Which is unusual in my experience but EVERYONE from the reception staff (especially Roberto) the cleaners, restaurant staff poolside couldn’t have been more helpful. The reception area could be laid out better - not enough comfy chairs. The usual sunbed reserving is quite sad but no different to any other hotel. We did get a bit wound up by two very “entitled” women who took it upon themselves to reserve 4 sunbeds by the infinity pool for at least 4 days running! Two for the sun and two for the shade. Then other people were coming down looking for sunbeds when there were none available. They were oblivious and extremely selfish in my opinion. Overall though, a really fantastic hotel. Thank you.