Hotel Le Pigonnet

Nice Hotel situated in a beautiful garden . Walking distance to the city centre . Nice and clean room . Although a renovation was in process , the staff made the best not to be annoying . Better choose a room overlooking the gardens . Spend some time in the...

Nice Hotel situated in a beautiful garden . Walking distance to the city centre . Nice and clean room . Although a renovation was in process , the staff made the best not to be annoying . Better choose a room overlooking the gardens . Spend some time in the bar of the garden is a must .

Le Pigonnet is a charming luxurious hotel currently going through an extensive and expensive refurbishment which in our opinion the excellent management and staff are handling with aplomb and refurb rarely bothering guests . We stayed for 10 nights and thoroughly enjoyed our stay and will definitely be back ....

Le Pigonnet is a charming luxurious hotel currently going through an extensive and expensive refurbishment which in our opinion the excellent management and staff are handling with aplomb and refurb rarely bothering guests . We stayed for 10 nights and thoroughly enjoyed our stay and will definitely be back . The bar staff / outside restaurant deserve particular mention . Can’t wait to go back .

Just loved staying here, very civilised and relaxing. Staff were great and the food wonderful. Nice location for walking into town and the pool was just right for the warm days. Aix was great to explore with the lovely markets and a real mix of places to eat. Really looking...

Just loved staying here, very civilised and relaxing. Staff were great and the food wonderful. Nice location for walking into town and the pool was just right for the warm days. Aix was great to explore with the lovely markets and a real mix of places to eat. Really looking forward to coming back.

GO ELSEWHERE. My wife and I stayed at Le Pigonnet for part of our honeymoon this August. A few months ago, the hotel reached out to let us know that they were undergoing renovations but assured us (twice via email) that the renovations would be completed by our arrival with...

GO ELSEWHERE. My wife and I stayed at Le Pigonnet for part of our honeymoon this August. A few months ago, the hotel reached out to let us know that they were undergoing renovations but assured us (twice via email) that the renovations would be completed by our arrival with the exception of the fitness center and spa. They were adamant this would be the case, so we decided to not make any changes to our plans. Well, it was clear upon arrival that the hotel renovations were far from complete. The hotel lobby, hallway walls and floors were all very obviously TEMPORARY. The hallway walls in particular were either a flexible tarp-like material or white painted plywood, a sorry attempt at passing off as actual solid/completed walls. Hallway floors were concrete with a carpet rolled down the middle. Our room was average-to-crappy at best. The toilet hadn't been cleaned when we arrived (there was a poop smudge), one of the lights above the bed was perpetually flickering, and the shower didn't drain which created a complete bathroom flood in less than 3 minutes of shower time. The night we arrived, I emailed the hotel reception and asked to speak with the manager ASAP, to which they never replied. And there was rarely someone sitting at the temporary hotel lobby desk who could help, so we never had a chance to vocalize our issues directly. (Maybe now they'll reply to me). We feel totally deceived given the promises the hotel made about the renovations (in writing), and the fact that they tout a 5-Star rating non-stop. It was such a complete misrepresentation that we'll likely go to our credit card company and file a claim to charge back the hotel. The truth is this hotel should not be open right now and it's a far cry away from 5-Stars. Make other plans and go somewhere else in town, this place isn't worth it at least for another year or two. Shame on Le Pigonnet.

We just returned from an overnight stay at the hotel and were very glad it was only one night. The August review below is not reality as we experienced it. Rather the July review was basically our experience. This hotel should not be open and the staff all know it....

We just returned from an overnight stay at the hotel and were very glad it was only one night. The August review below is not reality as we experienced it. Rather the July review was basically our experience. This hotel should not be open and the staff all know it. As described, this is a construction site. The emails we received in advance in no way accurately conveyed the extent of the situation. When we checked in along with a friend, the AC in her room wasn’t working. She called to complain and someone showed up with a fan. She finally got them to give her a different room. Our room was in the building adjacent to the pool. When we returned at 8:30PM after dinner out (our booked dinner at the hotel was canceled as a result of thunderstorms since it had to be outdoors), there were no lights from the driveway around the pool to the entrance to our building. The paved area around the pool was flooded. Breakfast was delivered to our room but there was not any comfortable or reasonable place to put the food for two of us to eat. One positive note - it was delivered on time and was fine. Bottom line: the staff is doing the best they can but clearly the corporation who owns and manages this hotel only wants the money and isn’t concerned about their reputation.

We stayed for three nights. Overall, we don’t feel that Le Pigonnet should currently be open. It is our impression that the staff agree. The hotel is currently communicating to guests that the late arrival of building materials accounts for the extent of current building works. We find this hard...

We stayed for three nights. Overall, we don’t feel that Le Pigonnet should currently be open. It is our impression that the staff agree. The hotel is currently communicating to guests that the late arrival of building materials accounts for the extent of current building works. We find this hard to believe- months after re-opening, the ongoing works are very extensive. The hotel seems many many months away from finishing building works as of July 2024. Esprit de France is a large hospitality company, and this hotel is one of their flagship properties. We feel they are showing disregard for their guests (and employees) by remaining open. We feel this decision was likely made by a corporate entity with little empathy for the guests, or employees. I want to paint a picture of the state of the hotel: - The main hotel building and restaurant are empty shells- there is literally no floor, plumbing, or electricity. There are no windows or doors (though these were being installed in front of breakfasting guests during our stay) - There is nowhere indoors for breakfast. When we enquired where breakfast would be moved if it rained during service (and it did, though only lightly), we were met with a shrug. We imagine it is the same for lunch and dinner. - There are no indoor spaces/lounges/bar areas for anyone arriving early prior to check-in or for someone who simply wants to sit - The hotel “office/reception” has a single toilet and vanity for staff and guests - To hide the building works the hotel has invested in what would be tens of thousands of dollars of potted plants. They are still in plastic tubs, and blow over in inclement weather (literally onto guests during our first breakfast). Some have died and not been moved. - During outdoor breakfast service, there were multiple tradespeople visible literally feet from guests. There was drilling and hammering. This was on a Saturday and Sunday (after being told no building works would take place on the weekend). Breakfast was (in spite of earnest staff) such a comedy that we were entertained. - Guest Wifi regularly drops out entirely (why renovation would effect this is a mystery) We were initially accommodated in a room in a separate villa from the main hotel. This was thehe worst rooms we have ever stayed in (arriving at 1am we felt unable to complain to the pleasant night porter). We could hear when the person staying in the room above us was going to the toilet. This was not only because every shoeless footstep was clearly audible, but also because the unclad drainage pipe ran straight through our dressing room. Every drop of liquid from the room above could be heard tinkling through the pipes. The floor was so dusty that our feet were brown from stepping to the toilet. The bath and shower area stank (and there was no toilet in this space). This space, which does not seem to be under renovation (comical really given the rest of the property is) should be closed. Thank goodness the hotel kindly moved us to a room in one of the main hotel buildings, which was more pleasant. The outside restaurant is actually quite charming in the elegant garden, and we enjoyed a lovely summer evening here. However, in current form, the wine list is extremely limited as are food options. Service staff were excellent. I suspect that any of the glowing reviews are either planted by the hotel, or from martyrs who realises that the staff are trying (and they are) and don’t want to be seen to be punishing them for their hard work (I suspect staff morale is dismal). We feel the depiction of the hotel and its ambience on the website currently is not accurate. We do not feel the pre-notification email about the extent and nature of building works is sufficient or describing the full truth. Holidays are too valuable to be wasted in what is abundantly obvious to be a building site within minutes of arrival. We respect that there are problems that can emerge during hotel stays, and these problems don’t need to ruin the stay. A certain amount of understanding from guests is necessary- and we are happy to compromise. Even at expensive establishments, we understand there can be problems. However; a hotel that is a building site should not be open. We had discussions with the hotel manager who kindly facilitated a discount (which was significant)- and we thank them for this. I still consider the stay overpriced. Unfortunately, I would never consider staying at an Esprit de France property again after this experience.

Due to recent construction of the main building, we were accommodated to one of the Villas. The Villa was amazing! Basically, mostly all glass, it felt like we were sleeping in the middle of the garden yet felt safe & secure. Very special feeling. The entire staff were always attentive....

Due to recent construction of the main building, we were accommodated to one of the Villas. The Villa was amazing! Basically, mostly all glass, it felt like we were sleeping in the middle of the garden yet felt safe & secure. Very special feeling. The entire staff were always attentive. The outside bar area was beautiful and relaxing. We eat at the restaurant twice, for dinner and then breakfast. Both meals were excellent! I'm anxious to see what the new renovation will entail. Highly recommend Hotel Le Pigonnet! If we are ever in Aix again, we'll be stay here.

Excellent staff, facilities and cleanness. Our stay was beyond our expectations, I fully recommend Le Pigonnet.

This was the best place we stayed in Provence. We were upgraded to a junior suite which was beautiful and had a bath and a private terrace. The staff were so friendly and professional. Nothing was a problem. Some reviews said it was too far from the town centre but...

This was the best place we stayed in Provence. We were upgraded to a junior suite which was beautiful and had a bath and a private terrace. The staff were so friendly and professional. Nothing was a problem. Some reviews said it was too far from the town centre but we found the location excellent and it was very quiet at night. We are used to walking.

The rooms were okay. The beds were okay nothing was very special. The garden was beautiful. Breakfast was okay. Grounds were the best part of that hotel and proximity to the city. Staff at reception were helpful , restaurant staff very French and not warm. Concierg was lovely .