Hotel Alfonso XIII, a Luxury Collection Hotel, Seville

This is a real mixed bag of a place, with some really nice aspects and some not-so-good features. The building is wonderful and exudes a sense of historical importance. It is well-maintained and there are free tours in the afternoons, which is a very nice idea. The location cannot be...

This is a real mixed bag of a place, with some really nice aspects and some not-so-good features. The building is wonderful and exudes a sense of historical importance. It is well-maintained and there are free tours in the afternoons, which is a very nice idea. The location cannot be beaten either; everything is within easy walking distance and the valet car parking worked very well. Check-in was amazingly slow. Maybe we were just unlucky and arrived at a particularly busy point in the afternoon, but there was lots of to-ing and fro-ing of people behind the reception desk, and lots of people waiting to be seen. There was a general impression of semi-organised chaos. We were shown up to our room, which looked out over the outdoor bar area. If you value your sleep, don't have a room here. The bar shuts at 2 am and until then, it is very noisy. After one night of that, we got our room changed. Both of our rooms were comfortable but rather dark and uninspiring. And I don't like showers over baths; a personal thing, perhaps, but I would much prefer a room with just a shower rather than having to climb over the wall of a bath in order to get to the shower. The bathroom had a brilliant set of amenities, though, which included mouthwash. Full marks for that. We tried the bar one evening and didn't need to return. Service was woefully slow, with the serving staff all running around like headless chickens barking into earpieces. It was not a relaxing or elegant experience, and while there was a large range of cocktails on offer, the barman had no clue what a 'dry martini' was. The pool was very nice; a good size and with plenty of seating around it. We loved the free sorbets that we were offered and the servers at the little bar were very friendly and attentive. In all its a hotel that thinks it is rather better than it actually is; there are too many aspects that don't meet my expectations when paying these prices and so, in all, not a hotel I need to stay at again.

Just back from my 3rd visit to this iconic hotel in Sevilla. It is very grand, with all of its tiles and large rooms and lobby. And the service is wonderful at the Concierge Desk, with Antonio Morilla and his colleague Francesco Lorenzo. Luis Lema at the Front Desk was...

Just back from my 3rd visit to this iconic hotel in Sevilla. It is very grand, with all of its tiles and large rooms and lobby. And the service is wonderful at the Concierge Desk, with Antonio Morilla and his colleague Francesco Lorenzo. Luis Lema at the Front Desk was extremely helpful. This is THE place to stay in Seville!

I had seen a photo of the hotel and read a bit of it's history—built between 1916 and 1928 for the Ibero-American Exposition of 1929, but nothing would have prepared me for this extraordinarily beautiful, dream-like example of Neo-Mudejar style. We literally gasped. I took many photos and have included...

I had seen a photo of the hotel and read a bit of it's history—built between 1916 and 1928 for the Ibero-American Exposition of 1929, but nothing would have prepared me for this extraordinarily beautiful, dream-like example of Neo-Mudejar style. We literally gasped. I took many photos and have included some. Marriott took it over (although the historic building belongs to the city!) and happily, any updates were not noticeable except in its great comfort—beds, bath that retained original tiles and was about the size of my first apartment, and other amenities. My title refers, however, to the building yes, but even more important—the staff. It may seem odd to say that by the end of our 5 days, we felt a close connection to them, nurtured! Not like a hotel at all. This was due to Antonio Morilla, the head concierge, who immediately understood the kind of places we wanted to eat and where we wanted to go other than the cathedral and Alcazar, for which I had already booked tickets. Thanks to him, we spent a day across the river wandering in Triana and learning about Andalusian ceramics past and present. Triana has a different vibe from Seville and we enjoyed its neighborhoods , especially the parts along the river. Antonio steered us to tapas and high end cuisine. His knowledge about not just the city, but I'd have to say its soul enriched our stay. He also made sure we didn't get lost! A caring individual—many thanks for the beautiful book you gave us and earlier the special bottle of wine!— as was the concierge Irene Velasco. The hotel offers a tour at 6 Saturday evenings that one may book, which we did. Irene was our guide and we were the only ones on it. It was fun to go up to the roof terrace and other parts of the hotel, plus learn about King Alfonso XVIII whom it seems oversaw ever aspect of the construction! We ended in the fantastic Art Deco Bar Americano with photos of patrons such as Hemingway (of course), Ingrid Bergman, Audrey Hepburn, Peter O'Toole, presenting us with the bar's special Seville orange mimosas and tapas!Leaving Sunday morning, we met Carlo Suffredini , the general manager, and were able to thank him in person for the Cava he had sent to the room and the violets in sugar plus tell him about Antonio, Irene, Francisco, concierge, and those like Christian on the front desk. The fact that the staff is long serving is a tribute to his management and the kind of grand hotel that still seems like home he oversees. Muchas Gracias and we will be back! We are in love with Sevilla and the Alfonso!

An absolutely beautiful, historic hotel in a location that cannot be beat. The lobby is breathtaking and the hallways are elegant. Enjoyed using the health club, which is a bit difficult to locate but is in a small building near the pool. Breakfast is excellent, service impeccable. Close by to...

An absolutely beautiful, historic hotel in a location that cannot be beat. The lobby is breathtaking and the hallways are elegant. Enjoyed using the health club, which is a bit difficult to locate but is in a small building near the pool. Breakfast is excellent, service impeccable. Close by to all the attractions in town. Do take in a Flamenco performance!

I absolutely love this hotel ..it allows fellow cigars smokers to have a wonderful time . This is indeed a beautiful hotel and the best part of this hotel is ..its a haven for people who love cigars...because they understand that spain. cuba and cigars go togetther in asuch beautful...

I absolutely love this hotel ..it allows fellow cigars smokers to have a wonderful time . This is indeed a beautiful hotel and the best part of this hotel is ..its a haven for people who love cigars...because they understand that spain. cuba and cigars go togetther in asuch beautful setting. This place is definitely not for the silly people who complain about something outside their sphere. How about enjoying what the country has to offer instead of being so pc about everthing . YOu will ultimately go back to your little rabiit hole once the holiday is over and miss all the beautiful cigar smoke that wafts your way in this place . So beware ...this is for the sophisticated people .....come only if you dare ...!!!

First of all, this hotel is absolutely stunning. It is like staying in a museum. The lobby and public areas are gorgeous. Even the hallways to the guest rooms is stunning. You really feel like you are staying in a palace. We had the basic King Room and it was...

First of all, this hotel is absolutely stunning. It is like staying in a museum. The lobby and public areas are gorgeous. Even the hallways to the guest rooms is stunning. You really feel like you are staying in a palace. We had the basic King Room and it was fantastic. The room was gorgeous and the bead was very comfortable. The location of the hotel is amazing. You can walk to many of the sites and shops. I loved it. Everyone from the front desk staff, the concierge, the room service staff and the cleaners was five stars. I’d stay here again in an instant.

Wonderful hotel right in the middle of Seville and therefore walkable to its attractions. Despite its location it was quiet at night and we slept well in the very comfortable beds. The hotel itself is beautiful from the imposing entrance and central courtyard to the guest rooms and all public...

Wonderful hotel right in the middle of Seville and therefore walkable to its attractions. Despite its location it was quiet at night and we slept well in the very comfortable beds. The hotel itself is beautiful from the imposing entrance and central courtyard to the guest rooms and all public areas. The staff were all friendly and helpful, most of the front desk speak several languages. The hotel is not cheap but, if you can afford it, is worth it.

Wonderful historic hotel, in a lovely location with lots of places to relax and have food or a drink. Service is excellent. If you can afford this luxurious stay we highly recommend it. A shout out to the instructions on the shower- at too many places it's a guessing game....

Wonderful historic hotel, in a lovely location with lots of places to relax and have food or a drink. Service is excellent. If you can afford this luxurious stay we highly recommend it. A shout out to the instructions on the shower- at too many places it's a guessing game. The terrace restaurant is a lovely spot to have lunch even if not staying at the hotel.

Wonderful hotel. Professional staff and excellent location but….. Every trip we send out postcards from a hotel. On Oct 21, gave 3 postcards to the front desk for different destinations and not a single one has been received. I’m guessing they were never sent. Disappointing experience to a nice stay...

Wonderful hotel. Professional staff and excellent location but….. Every trip we send out postcards from a hotel. On Oct 21, gave 3 postcards to the front desk for different destinations and not a single one has been received. I’m guessing they were never sent. Disappointing experience to a nice stay in Seville

Truly beautiful, most luxurious, stunning property. Most upscale furnishings, large rooms and simply majestic. In terms of property itself, other five star hotels don't even compare. Perfect location also. But, why three stars? Because of service. Service doesn't exist here. I'm not saying it's bad. But, staff here don't greet....

Truly beautiful, most luxurious, stunning property. Most upscale furnishings, large rooms and simply majestic. In terms of property itself, other five star hotels don't even compare. Perfect location also. But, why three stars? Because of service. Service doesn't exist here. I'm not saying it's bad. But, staff here don't greet. Just busy doing their work. I'm not saying it's a bad service. Just don't expect any staff to say hello, open the door, push elevator button, etc. Service is key part in five star hotels but not here. Reception is not that welcoming when checking in. And, no explanation of any sort about the hotel. They'll just hand you the room key and that's it. I had to ask where the elevator is , bar, restaurants etc. Also, no staff at the pool, no towels, no drink service.

I first stay here 20 years ago and for so long been wanting to come back. It is beautiful but on closer inspection it's beginning to feel dated and whilst staff always helpful the service is slow. Food in the restaurant is great, but you cannot be serving cold food...

I first stay here 20 years ago and for so long been wanting to come back. It is beautiful but on closer inspection it's beginning to feel dated and whilst staff always helpful the service is slow. Food in the restaurant is great, but you cannot be serving cold food in the American bar, especially as we arrived later than anticipated on our first night. The bathroom facilities are really showing their age and I'm sorry but mould is not something one associates with prestigious hotels. Would I come back... 🤔

The architecture and decoration of the public areas are impressive, but I was expecting more: the hotel is very busy with external visitors who take pictures, receptionists did not make you feel welcome, the room looked a bit tired and in need of some renovation and update, the breakfast buffet...

The architecture and decoration of the public areas are impressive, but I was expecting more: the hotel is very busy with external visitors who take pictures, receptionists did not make you feel welcome, the room looked a bit tired and in need of some renovation and update, the breakfast buffet looked very good at first but lacked refinement (no fresh juice, industrial bread, etc.), service at breakfast was pretty poor. The rooms are a bit hit and miss: some are dark, others are too close to the tram or with almost no view. Good fitness in the garden, next to the pool (not heated, so of limited use outside the summer). My impression is that the hotel rests on its reputation and gets away with it because the big groups keep coming anyway. Like other reviewers have said, maybe better to have a drink or a meal at the hotel and stay outside the tourist area.

Stayed for 3 nights in a standard room (no upgrades for titanium members) Room on the third floor was facing a parking lot, but we didn't mind as it was very quiet (not sure if it had been the same with the rooms facing the courtyard, as they have many...

Stayed for 3 nights in a standard room (no upgrades for titanium members) Room on the third floor was facing a parking lot, but we didn't mind as it was very quiet (not sure if it had been the same with the rooms facing the courtyard, as they have many events there).  The hotel is in a fantastic location, everything is reachable on foot, the building itself is stunning.  The, outdoor, pool is really nice, the fitness is small but does the job. Some restaurants were closed during our stay, breakfast is nice with plenty of choices.  We had drinks/tapas at Ena, the outdoor terrace, it seems to be a very popular place, with many outside guests, it was quite disorganized, all the staff were very junior and while it can be refreshing, they clearly lacked supervision (part of the orders got forgotten, glasses broken, they kept gathering by the bar having fun with each other.  Late check out was no issue, the internet was fast and reliable and, in general, everyone we interacted with was friendly.

We were passing on the way to the Plaza de Espana. Fancied a coffee - and called into the Alfonso. Welcomed despite the staff having to clear away what looked like a lavish breakfast. Delightful staff, very helpful. Nice seat by the central area. Good coffee, expensive but worth the...

We were passing on the way to the Plaza de Espana. Fancied a coffee - and called into the Alfonso. Welcomed despite the staff having to clear away what looked like a lavish breakfast. Delightful staff, very helpful. Nice seat by the central area. Good coffee, expensive but worth the view. Thank you, we appreciated our brief look at your lovely hotel.

The hotel is truly magnificent, from the driveway approach, thru to reception and into the open courtyard area surrounded by the hotel’s excellent restaurants. The American bar is a real throwback to the good old days of hotel bars. The check in was seamless, very professional and informative. The room...

The hotel is truly magnificent, from the driveway approach, thru to reception and into the open courtyard area surrounded by the hotel’s excellent restaurants. The American bar is a real throwback to the good old days of hotel bars. The check in was seamless, very professional and informative. The room was very large, with an amazing bathroom, balcony overlooking the town centre. Extremely quiet even in the morning when the commuters start to arrive. The hotel restaurant was excellent, a good choice on offer, and not too expensive. Good selection of wines. A special thanks to Antonio on the concierge desk, who arranged an amazing private tour of the cathedral and alcazar. As I was celebrating my birthday, the hotel laid on some cava and cake for the day, very thoughtful. Certainly a return visit to the hotel when we are next in Sevilla.

Stunning hotel, absolutely beautiful! Amazing location. Service a little iffy sometimes, esp housekeeping, and I was gutted the outdoor pool was freezing cold, I thought it would be heated in April/May. But food and hotel itself was beautiful, a very special treat! Also a top tip, don’t book a room...

Stunning hotel, absolutely beautiful! Amazing location. Service a little iffy sometimes, esp housekeeping, and I was gutted the outdoor pool was freezing cold, I thought it would be heated in April/May. But food and hotel itself was beautiful, a very special treat! Also a top tip, don’t book a room above the terrace as drinks and partying goes on until the early hours!

We have been staying at this hotel for 3 nights and have 2 more nights to go. This is architecturally fantastic hotel at a great location. Picture perfect but that is it. We noticed that the staff were a bit confused in terms of what actually is going on at...

We have been staying at this hotel for 3 nights and have 2 more nights to go. This is architecturally fantastic hotel at a great location. Picture perfect but that is it. We noticed that the staff were a bit confused in terms of what actually is going on at the hotel and what the policies are. When we arrived at 16:30, well past our check-in time we were told that our room wasn’t ready and offered to wait at the cafe and have complementary drinks which took some time to arrive. We were told about a tour of the hotel at a certain hour but it kept being postponed. Giovanni was a helpful customer service representative. Breakfast was a disappointment because the selection and quality isn’t good, especially if you want to eat healthy. Food quality is also not good. I ordered Torrija at the cafe and it was the second worst I had during our trip. Torrija and the two little things next to it were stale. As if stale bread was just dunked in syrup. Yes I know that it is made with stale bread but it would be dipped in milk and covered with eggs and then fried and honey would be dripped on it. This ones was like bought from a cheap stall. To be honest I bought one from a stall that tasted fantastic. The snack bar was also not good. We had to wait 30 minutes to get our orders taken. Anchovies came in a tin with 4 tiny stale, crisp bread. Shocking!! Pay so much to get such bad quality doesn’t suit this hotel. First day we had 4 bottles of water in the room and it said to be complementary. We stay at 5 star hotels all around the world and get complimentary water every day, especially in hot countries. Next day there was no water, dirty cups and glasses were not cleaned. In the cart there was one cheap bag of 4 types of tea and they were not replenished either. If you and your spouse want to drink the same flavour of tea forget it. I called the reception and explained. Some time later a lady appeared at the door. I explained her that I want clean tea cups, water glasses and 4 bags of mint tea next morning. I also wrote this as note and showed it to her. She brought me a pot of hot water, cups and 4 bags a few minutes later. Clearly a communication issue at this hotel. We asked if the restaurant was open all day because we eat early dinner and were told “yes”. Next evening we came down to find out that the restaurant opened at 19:30 for dinner. Bathroom amenities were not replenished after we used some of them. I told the reception about this and the water issue again just to find out that extra toothpaste and mouth wash was left in the bathroom while I needed vanity kit. Dirty cups and glasses were not cleared again. I had to put them all together in one corner to be taken away. There more to this but I am not going to go on about it. When I asked the reception whether we get 2 bottles of complimentary water each day, 2 of the staff said “yes”, one came a bit later and said that we have to pay for water after the first day. Then another staff came and said that we are entitled to 2 bottles of complimentary water everyday. Staff don’t know what they are doing. They are nice and friendly but don’t give confidence to customers. Chocolate and turn down service is also hot and miss. Some customer mentioned that there is snack every day but we only got chocolate orange last night . I am furious because we pay so much to stay at this hotel and this shouldn’t be the service we are getting. It looks like this is an empty shell.

We just spent a week in Sevilla at the Alfonso XIII in which we used the location as a base to tour Granada, Cordoba and the beautiful city itself. Our time was somewhat unique compared to other travellers to Sevilla in that it rained all but one day in a...

We just spent a week in Sevilla at the Alfonso XIII in which we used the location as a base to tour Granada, Cordoba and the beautiful city itself. Our time was somewhat unique compared to other travellers to Sevilla in that it rained all but one day in a city that traditionally experiences 300+ sunny days a year. It essentially rained all of the month of March. We still had a great experience at the Alfonso XIII. Given the rain, we were more hunkered down at the hotel than we would have ordinarily been. The hotel was lovely, all of the staff at the bar and restaurants were attentive and professional (shout out to Fatima at bar) and the concierge services were very professional. Antonio Morilla, the head concierge, assisted us in dealing with problems we had with our return flights to Rome as well as assisting us with our plans while in town. We felt very taken care of while there. I would surely return on any trip to Sevilla. Bob Raicht

We had a very bad service for a luxury hotel with such high price. People are not nice, not professional and not welcoming. Not a luxury welcome, no help for the luggage, only trainers at the reception who don’t speak English and the managers stay at their desk without even...

We had a very bad service for a luxury hotel with such high price. People are not nice, not professional and not welcoming. Not a luxury welcome, no help for the luggage, only trainers at the reception who don’t speak English and the managers stay at their desk without even saying high. They gave us a bad room whilst a booked a deluxe suite

This is a remarkable and historic hotel. First class in every way. The hotel staff is fantastic and so helpful and friendly. It is in a perfect location to see the historical sights and the hotel itself is like a museum itself. The rooms are beautifully appointed and spacious. Excellent...

This is a remarkable and historic hotel. First class in every way. The hotel staff is fantastic and so helpful and friendly. It is in a perfect location to see the historical sights and the hotel itself is like a museum itself. The rooms are beautifully appointed and spacious. Excellent shower and comfortable bed. Fitness center is good with plenty of cardio machines. Hotel has a beautiful pool and two excellent bars, including the American Bar which has live music on certain dates. If visiting Sevilla this is an easy decision - you really can’t go wrong here. A special thank you to Giovanni who gave us a personal tour of the hotel and made our stay special - he really is a difference maker and an amazing representative of the incredible staff this hotel has.

We have stayed at Hotel Alfonso XIII several times and it is one of our favorite hotels in the world. The hotel's aesthetics are unique and wonderful, but even that is outdone by the wonderful service provided by every staff member. The restaurants and especially the terrace are excellent as...

We have stayed at Hotel Alfonso XIII several times and it is one of our favorite hotels in the world. The hotel's aesthetics are unique and wonderful, but even that is outdone by the wonderful service provided by every staff member. The restaurants and especially the terrace are excellent as well, providing fantastic atmosphere and good food/drink. The hotel is in a perfect location to see the sights in the historic part of Seville. It is always a special treat to be a guest here.

The Alfonso XIII is a great hotel: centrally located, spectacularly appointed, you know you’re in a world-class hotel when you’re there, breakfast was off-the-charts outstanding. the room was immaculate, staff similarly excellent. I’d stay there again in a heartbeat.

The Alfonso XIII is undeniably a beautiful hotels. The architecture is wonderful — a true celebration of Andalusian design, with grand interiors that evoke a sense of history and elegance. Its location is equally impressive, perfectly situated for exploring the heart of Seville on foot. Unfortunately, the experience was marred...

The Alfonso XIII is undeniably a beautiful hotels. The architecture is wonderful — a true celebration of Andalusian design, with grand interiors that evoke a sense of history and elegance. Its location is equally impressive, perfectly situated for exploring the heart of Seville on foot. Unfortunately, the experience was marred by the attitude of the front-of-house staff. As a Bonvoy Gold member, I was disappointed to find that an upgrade — clearly available for sale online — was flatly refused without explanation. It wasn’t the lack of upgrade itself that bothered me most, but the dismissive and unaccommodating way the request was handled. Similarly, a 2pm checkout (a fairly standard request and a published benefit for Bonvoy members, subject to availability) was also denied after an unnecessarily prolonged discussion. The tone throughout was curt and lacking any genuine hospitality, which stood in stark contrast to the warmth typically associated with Spanish service culture — and to the grandeur of the property itself. In short, the setting is superb, but for a hotel of this caliber — and at this price point — I expected much more gracious and guest-focused service. A return visit would depend entirely on a major improvement in guest relations at the front desk and a change in the Concierge’s “can’t do” attitude.

We travel extensively every year, to the US, Maldives, Singapore, Japan, Bali and Europe. We nearly always pick 5 star hotels based on reviews etc. We booked this hotel for two nights as we were going to a wedding up north so wanted a few days to relax beforehand. Our...

We travel extensively every year, to the US, Maldives, Singapore, Japan, Bali and Europe. We nearly always pick 5 star hotels based on reviews etc. We booked this hotel for two nights as we were going to a wedding up north so wanted a few days to relax beforehand. Our room cost over 500 euro and for this there are certain things you should always get (based on our experiences in other hotels)...Upon check in you should be informed as to the breakfast times, and at the very least escorted to your room and shown the safe, how the aircon works etc. This did not happen. We had to figure it out ourselves. Our room was lovely but had no desk for my husband to work at so he had to go find a desk down the communal areas. The outside terrace where you can get tapas is lovely altho the service tends to be slow. Victor was the exception...truly professional...some of the female waiters would not make eye contact so it was hard to order. Breakfast was really nice but very busy...they do not clear the tables fast enough. On our second morning we opted to eat indoors as the centre area woud not have been available for 15 minutes or so. Again this should be managed better. We used the pool one afternoon and the service was very good. The area is nice but there is a lot of traffic noise. The concierge arranged a hair app for me which worked very well. Not one member of staff during our stay asked how we were enjoying ourselves which is odd as this normally does happen in most hotels. We would go back but with lower expectations which is a pity.

A beautiful historic hotel located at the best spot for exploring the city. Perfect for booking some extra day’s and just stay at the beautiful pool. Jesus did a great job running the pool area and you could see he is proud in what he is doing! We felt very...

A beautiful historic hotel located at the best spot for exploring the city. Perfect for booking some extra day’s and just stay at the beautiful pool. Jesus did a great job running the pool area and you could see he is proud in what he is doing! We felt very special! Thanks for having us!