Hotel Albani Firenze

We enjoyed our stay here and the staff were very quick to respond and resolve a couple of very small problems that we had…new batteries were required and we were having trouble with our power adapter. The room was very clean and quiet. The breakfast buffet was delicious and the...

We enjoyed our stay here and the staff were very quick to respond and resolve a couple of very small problems that we had…new batteries were required and we were having trouble with our power adapter. The room was very clean and quiet. The breakfast buffet was delicious and the hotel is only a block away from the train station. Lots of nearby restaurants, shops, taxi’s and other services.

Pros: location to the train station- less than a 5 minute walk; staff was friendly and helpful; tastefully decorated overall, also some rooms have nice balcony spaces. Plentiful choices for breakfast Average bed comfort and shower / tub facilities Cons: hotel is showing its age, with several in our group...

Pros: location to the train station- less than a 5 minute walk; staff was friendly and helpful; tastefully decorated overall, also some rooms have nice balcony spaces. Plentiful choices for breakfast Average bed comfort and shower / tub facilities Cons: hotel is showing its age, with several in our group having issues with air conditioning not working; also showing wear and age in bathrooms with what appear to be permanent stains in bathroom Marne flooring and water damaged woodwork.

I love this hotel. Very clean and friendly with helpful staff who even lent us a steamed. The linen is changed daily. Breakfast is good. The decor is very traditional and has the slightly faded elegance of yesteryear. I would have given it 5 stars but like many Italian hotels...

I love this hotel. Very clean and friendly with helpful staff who even lent us a steamed. The linen is changed daily. Breakfast is good. The decor is very traditional and has the slightly faded elegance of yesteryear. I would have given it 5 stars but like many Italian hotels the air conditioning is seasonal and the water pressure a bit slow. However it is lovely to open the shutter in the evening and sleep with the cool breeze

Stayed in classic double room in February 2024- picked to stay due to the location of the hotel, 3 mins walk from the train station. Nice breakfast buffet . Old hotel but well mantained. All attractions within 10-20 minutes of walking distance from the hotel .

It is in an excellent location for sightseeing in Florence. The rooms and entrance were clean. We arrived earlier than check-in time and they let us check in. Breakfast was a small selection but tasted good. There were a few complaints about the water facilities: the hair dryer was out...

It is in an excellent location for sightseeing in Florence. The rooms and entrance were clean. We arrived earlier than check-in time and they let us check in. Breakfast was a small selection but tasted good. There were a few complaints about the water facilities: the hair dryer was out of order and the hot water in the shower was sometimes lukewarm.

Dear Andrea, In response to this pathetic message you sent to address my concerns of the hotel I would like to say it confirms my issues with Albani Hotel now even more. Instead of taking ownership of my concerns professionally, you decided to double and triple down your position by...

Dear Andrea, In response to this pathetic message you sent to address my concerns of the hotel I would like to say it confirms my issues with Albani Hotel now even more. Instead of taking ownership of my concerns professionally, you decided to double and triple down your position by mocking me for an “anonymous review”. Let it be known that every issue I addressed was done so directly with Lorenzo at the front desk along with many other staff members. Do t you dare think you can sweep this under the rug and think I’m going to go quietly. My next step is the credit card company. And I have proof of all my concerns to show them it’s all true and accurate. For now I’ll post the error I got repeatedly when trying to access internet. And the other pic is your front desk showing me a private link for access to the wifi they use for events. They didn’t get that to work either (shocker) Dear nicksJ7731QT, we are sorry that you didn't enjoy your stay at our hotel, but it's too easy to write negative anonymous comments without context. Our staff IS NOT rude and our front desk staff gives an excellent concierge service! The daily buffet breakfast offers cold and hot dishes, with a large variety of choice. The free Wi-Fi works perfectly in every part of the hotel. On our Room Service menu is clearly notet that ther is a charge of € 5,00 for room service and if you ask ice to be delivered in your room we apply the room service charge. Best regards. Andrea Vagniluca General Manager Hotel Albani Firenze

The hotel is centrally located within walking distance from the Santa Maria Novella station, the San Lorenzo Market, Mercato Centrale etc. The room was nice, old but spacious. On the eve of our departure, we went to the reception and ask if we could borrow an iron as I had...

The hotel is centrally located within walking distance from the Santa Maria Novella station, the San Lorenzo Market, Mercato Centrale etc. The room was nice, old but spacious. On the eve of our departure, we went to the reception and ask if we could borrow an iron as I had to iron a shirt. We were surprised when the lady at the reception desk told us that we need to deposit 50 Euro to get the iron. We refused to pay. I understand that the hotel has laundry and ironing services, but we just needed the iron for ironing 1 shirt. For a four star hotel we were quite disappointed.

Staff is rude Concierge isn’t worth a thing Breakfast is cold and bland Wi-Fi is useless and never worked once in 3 days. Staff didn’t care and kept pushing me off. Workout center isn’t on the grounds. Tried to charge me 5 Euro for ICE to my room.