Hilton Waikoloa Village

This is NOT a 5 star resort! We visit at least one of the Hawaiian islands every year and stay in beautiful resorts and this was NOT one of them! From the 6 hour excursion to get into the actual room that we booked after being scammed by an “upgrade...

This is NOT a 5 star resort! We visit at least one of the Hawaiian islands every year and stay in beautiful resorts and this was NOT one of them! From the 6 hour excursion to get into the actual room that we booked after being scammed by an “upgrade “ and being put into an ocean view NOT an ocean FRONT…. When we finally got into our ocean front at 8pm the bathroom was covered in mold, the fridge wasn’t working, the soap dispensers were COMPLETELY empty and the room was genuinely filthy and hadn’t been updated since the 70s. On day 2 we got switched to another ocean front in the same tower one floor higher because it would be “cleaner” which it was, however it was still beyond outdated and the customer service was below standard (for a Holiday Inn Express). Do NOT spend that kind of money on “ocean front” unless you like the 70s and mold!

OMG!!! My wife and I visited this resort on our first trip to Waikoloa. I have been to Kona before, but never Waikoloa, and she had never been to Hawaii at all! What a resort! Between the pools, the cabanas, KPC, and just the overall vibe it was the best...

OMG!!! My wife and I visited this resort on our first trip to Waikoloa. I have been to Kona before, but never Waikoloa, and she had never been to Hawaii at all! What a resort! Between the pools, the cabanas, KPC, and just the overall vibe it was the best part of our three island vacation. So much so, that we’ve already booked our trip for next year, but this time we’re staying longer because of how much of a good time and experience we had at this resort. We stayed right next to the dolphin pool and our room was excellent. Love this place.

My husband and I stayed at the Hilton Waikoloa during our recent trip to the Big Island. The hotel staff was friendly and helpful, even grabbing me a handful of bandaids when I tore my feet up with new sandals. The beachside location is peaceful while still being close to...

My husband and I stayed at the Hilton Waikoloa during our recent trip to the Big Island. The hotel staff was friendly and helpful, even grabbing me a handful of bandaids when I tore my feet up with new sandals. The beachside location is peaceful while still being close to a couple smaller shopping centers with restaurants. Kona airport was about a 20 min drive, and Kailua-Kona was only another 10 min from that. Our large room was clean, and had a wonderful view of both the ocean and the dolphin lagoon. There is a monorail that runs throughout the day from one end of this massive resort to the other, but we chose to walk everywhere. Despite concerns over some fairly negative reviews, we went to the breakfast buffet twice and enjoyed our meal both times. Even getting to watch a dolphin show the second time. We also had dinner at one of the other hotel restaurants, NUI Italian food and enjoyed a very good pizza there. The hotel had a couple pools, which were pretty busy during the day and completely empty after sundown. They do have the option to rent snorkel equipment and paddle boards, but unfortunately, it appeared to just be a daytime thing and we never got around to trying it. They do have paid parking on site, but it is a pretty good walk from the entrance so we chose to pay for the valet instead. If you use valet, make sure you give yourself a little extra time because they can get backed up quickly when there's a rush.

The room was great - the view of the ocean was fabulous! But they didn’t tell us about the surgeon conference, They took precedence over everyone else who paid good money to stay here. We tended to go to the bar near the entrance for a nightcap.. it’s about a...

The room was great - the view of the ocean was fabulous! But they didn’t tell us about the surgeon conference, They took precedence over everyone else who paid good money to stay here. We tended to go to the bar near the entrance for a nightcap.. it’s about a half a mile walk back to the room. One night they had a private party that was supposed to be over at 7pm. But when we came they said it would be another 45 minutes. So what is one supposed to do? You’re a half a mile from your room and basically isolated from anything else. Happy vacation, right?

The grounds and amenities at this facility were 5 stars. It’s a massive resort that also has a tram running every ten minutes. Room was clean and a nice size. They had a nice coffee shop in one of the buildings. Restaurants are pricey. They do have a shuttle for...

The grounds and amenities at this facility were 5 stars. It’s a massive resort that also has a tram running every ten minutes. Room was clean and a nice size. They had a nice coffee shop in one of the buildings. Restaurants are pricey. They do have a shuttle for $5 each way down to the King and Queens shops. Many people went to the island gourmet in the Queens for their meals and other food and grocery needs. Perfect hotel activities for families. Staff was very polite!

Spent 6 nights. Went to the buffet breakfast which we found out is $55 per person so we walked out went to the market down the road where we got a nice breakfast for under $50 for two people. In their cafe a cup of large coffee which is medium...

Spent 6 nights. Went to the buffet breakfast which we found out is $55 per person so we walked out went to the market down the road where we got a nice breakfast for under $50 for two people. In their cafe a cup of large coffee which is medium size anywhere else is $7.00. Overall all the food places are absurdly priced. The room we got was an upgrade to a handicap friendly room which has a very strange layout including a toilet facing a floor to ceiling window to the grounds with a sheer curtain. The shower has not curtain or door. The closet is more like a walking closet. The automatic handicap door rarely closes and have to be forced closed. No handicapped person could do it. All room are very poorly lit and if you walk in there is no light switch anywhere and no lights in the ceiling. There was a balcony but it’s a large step up so one with a wheelchair cannot handle it. The dry cleaning is the most expensive I have ever seen in any hotel I stayed in including a true 5 star hotels. This is far from a 5 star hotel. It’s old and very dated with lots of rusted items all over the resort. The grounds are well kept though they charge you for everything but breathing. The train is running very slow and at times it’s 20 minutes beteeen trains and the boats are out of service. The tv in the room deflated does not have fox tv of any kind available most of the day while cnn and cnbc is available at all times. Most other tv stations don’t work all the time. If you want to write down something since they do not provide pen or pencil or a notepad. This Hilton is skimping on common items for guests. Housekeeping while is great they do not provide daily unless you request it. And if you want your luggage taken to the main lobby when you leave you must have them pick it up 2 hours ahead or bring it out yourself on the trek which can be 1/4 of a mile or longer from your room.

See photos. I don’t normally leave reviews, but the condition of the hotel rooms was so shockingly bad that I feel obligated to warn others. The first room has an awful, musty odor that only got worse the longer we stayed. The room was filthy. We requested a different room...

See photos. I don’t normally leave reviews, but the condition of the hotel rooms was so shockingly bad that I feel obligated to warn others. The first room has an awful, musty odor that only got worse the longer we stayed. The room was filthy. We requested a different room and it was just as bad but had a better view. The carpet is heavily stained and reeked of urine by the entry door. We kept our socks on to avoid touching the floor, only to discover later that our socks had picked up other people’s pubic hair. That was the moment we realized we had no choice but to stand on a white towel while getting dressed so the hair wouldn’t get inside our clothes. The HVAC system blew air that smelled like mold and mildew, and when we inspected it, we could actually see mold growing inside. The duvet cover had visible blood stains, the fridge leaked some sort of unknown fluid onto the already-disgusting carpet, and the walls were marked up and stained like they hadn’t been cleaned or repainted in years. there were insects inside the room, which made it impossible to feel comfortable or clean. We came to this property with the intention of buying. The rooms and stay was absolutely unacceptable. The room needs a complete deep cleaning at minimum, and realistically a full renovation. I would never stay here again and strongly recommend that others look elsewhere. This was hands-down the most unsanitary hotel stay in 50 years of travel. These rooms are gross.

Hotel was nice but there is not a beach like advertised! There is a lagoon with approximately 30 chairs you have to rent a paddle board or other equipment to actually get one of the chairs..the actual "beach" is all coral and about a 3ft drop through thick bushes that...

Hotel was nice but there is not a beach like advertised! There is a lagoon with approximately 30 chairs you have to rent a paddle board or other equipment to actually get one of the chairs..the actual "beach" is all coral and about a 3ft drop through thick bushes that if you search can find the already made narrow path where there's have made somewhat of a path. Nothing is within walking distance...we were told the real beach is a 20 minute walk...never did find it. There is a shuttle to "shops" be prepared to pay each way..and pick the right stop. The restaurants are expensive, we were prepared for that but the food portions are okay..the luau i am glad we didn't pay for it was a cement slab with a stage and buffet style food from our viewpoint we watched the whole thing from the walkway..and the people coming out of it were not impressed..we also flew over to see pearl harbor while it was okay wasn't impressed with lack of cleanliness and the horrible lack of manners by people. The homeless situation was crazy I live in a city in Colorado where we have a homeless problem but these people were scary and very aggressive. None of the taxis we used were reliable booked 2 through the hotel both were 45 minutes later than booked..they definitely live on island time and were very questionable. Plan accordingly. The sunsets were beautiful though.We won't be back.

Restaurants - Kamuela Provision Co - excellent dinner and place to see a sunset. Breakfast- We enjoyed an excellent breakfast before our departure to airport. Vanz was so nice and provided excellent service. Room - Our ocean view from our room was very nice. Enjoyed seeing the Ne Ne on...

Restaurants - Kamuela Provision Co - excellent dinner and place to see a sunset. Breakfast- We enjoyed an excellent breakfast before our departure to airport. Vanz was so nice and provided excellent service. Room - Our ocean view from our room was very nice. Enjoyed seeing the Ne Ne on her nest and the male guarding her. So much to do at this location for families and couples.

Amazing property, accommodation, outlets, and activities. Huge thank you to Annie at the Front Desk who took the extra time and steps to make our stay so special. She is amazing!

We loved our stay. After traveling through Hawaii for three weeks and staying in hostels, we decided to spoil ourselves here. Ernette checked us in and was so kind and patient and really exhibited the aloha spirit. She really made us feel welcomed and was very attentive. It made our...

We loved our stay. After traveling through Hawaii for three weeks and staying in hostels, we decided to spoil ourselves here. Ernette checked us in and was so kind and patient and really exhibited the aloha spirit. She really made us feel welcomed and was very attentive. It made our trip! The hotel grounds are gorgeous. There was construction going on in our building, but it was not bothersome. The lagoon was our favorite amenity. It was great to snorkel and see all the wildlife and tropical fish.

This resort was both self contained with every conceivable desire either met on property or established in such a way it could be booked on property with shuttle service. The food is amazing. The views from out oceanfront room were incredible the staff friendly, my partner and I will return.

We had a nightmare of an experience with our recent stay at the Hilton Waikoloa Village location in Big Island Hawaii. We went to Hawaii for our honeymoon and stayed at this property during the last 2 nights of our trip. We arrived at 4:30pm for our 4pm check in...

We had a nightmare of an experience with our recent stay at the Hilton Waikoloa Village location in Big Island Hawaii. We went to Hawaii for our honeymoon and stayed at this property during the last 2 nights of our trip. We arrived at 4:30pm for our 4pm check in for a King bed Room, and were told they had “oversold” and they didn’t have our room. This was the first red flag. Having booked a month a half ago on Hilton Honors, how could the room not be available? The front desk manager Emely explained to us that she had worked in over 5 hotels and that this is just how hotels do business. They oversell to ensure they sell out. Even if this was true, it’s extremely unprofessional for a hilton hotel manager to tell the guests that they over sell on purpose and not having the room we booked was expected. As we were told all this, we checked online and saw they were still selling the same exact room that they told us were oversold and was unavailable. We were offered 50,000 points compensation for not having the room we booked and parking fees waived. But if it were you, would you take some credits and free parking to sleep on small separate beds on your honeymoon? We thought the bad news were behind us, but this was far from the truth. We arrived at our building called Palace Tower, and the entire building is under Full Construction. I’m talking scaffolding everywhere, wooden boards boarding up the hallwaysm, dust and debries everywhere. There were loud drilling and hammering throughout the entire building. We were furious that this was not communicated to us at anytime during the booking process nor check-in process. We called the front desk but the manager ensured there was nothing they could do. As a result we called Guest Assistance line at Hilton. The representative that helped us was Alex. Alex was very understanding and helped us create a case for the poor conditions we were put in and said “Please give this case number to the front desk and they should be able to help you. If they do not help you, please give us a call back in a day or two and we will have more control over what we can do.” We did exactly that, the front desk manager still insisted that she could not help us in anyway so we waited to call Guest Assistance. During the entire stay, our throats were dry and scratchy from the construction fumes and we woke up with headaches each morning. Fast forward 2 days, we called Guest Assistance things did not go as expected to say the least. We called a total of 5 times. The first person we spoke to was Mary. She completely threw Alex’s story out the window. She said there is nothing she could do to help us and transferred us back to the Hotel. I mean, if the hotel could help us, why are we calling corporate? The second person we spoke to, Zoe, straight up acted like she couldn’t hear us. It was very obvious that she was distracted or not even in a proper working environment. Every 10 seconds or so she would say “Hello? Hello?” but we could hear her clearly, and the person that transferred us to her, which was also on the line at the time, could hear us perfectly. The third call, a male representative picked up the call and insisted there was nothing he could do either and without telling us, transferred us to the hotel. We were devasted at this point but we kept going because we refused to believe that a big name like Hilton was offering this poor level of customer service. Finally on our 5th call, we spoke with Kay. Kay listened to our story, tried to make things right, and gave the hotel a call on our behalf. He asked us several key questions and said he will escalate this issue to the next level in the Guest Assistance team. We are still waiting for responses from them as we are writing this. While we really appreciate him helping us with the situation, we are weary we might hear a completely different story next time we get in touch with them, much like our previous encounter with Alex and the other representatives. We have spent countless hours during and after our honeymoon trying to resolve this issue and truly, we just want to raise awareness to this issue. We want to notify corporate that this property is actively and knowingly conducting deceptive business practices. They are overbooking on purpose to cover their bottom line, using bait and switch tactics to put guests in buildings under full construction without any notice, and exploiting guests in vulnerable positions. At this point, Hilton upper management still has not reached out to resolve this issue. We will share this experience with as many as possible to warn them into further consideration when booking with Hilton and this property especially. We have also shared our experience on the r/Hilton reddit group and have received many warm messages regaridng our experience and will continue to do so. Please help us spread the word about this hotel to ensure others don’t fall for the same trap. Thank you.

Our server Jon Erik was amazing. He answered all our questions, got water for my tea. We had everything we needed. Amazing breakfast. Thank you!

After being in Kona for the Ironman, we were looking forward to a relaxing stay in a lovely resort. It just seemed that the detail of cleaning that in a 5 star hotel was just not there. The lifts were filthy had loads of sand in them and sweet wrappers...

After being in Kona for the Ironman, we were looking forward to a relaxing stay in a lovely resort. It just seemed that the detail of cleaning that in a 5 star hotel was just not there. The lifts were filthy had loads of sand in them and sweet wrappers the hall ways in the tower we stayed in were never hoovered or clean as the same rubbish was on the floor on the Monday was still there when we checked out Friday. I did find it odd that there was no form of shade by the pools unless you spent 200 dollars a day. Which i have never seen charging you for shade. The restaurants that were on offer for dinner which on sundays is one are very overpriced. The lagoon grill would be a fantastic options for later dining but it closes at 6pm which is nuts. Its right by the lagoon rather spending a fortune at the other over water restaurant. We had one meal at Nui and thought it was very average and costly for what we got. We said we would walk to the shopping centre for dinner and the meals we had were fantastic, very reasonably priced. The room we had was fantastic right next to the dolphins so watched them every morning with a coffee. In my opinion it just seemed like the hotel was just trying to take money off you for any reason they could.

I will start by saying it’s a very large resort. It does have a tram but it’s usually faster and easier to walk. We stayed in the tower that was under construction but it didn’t bother us at all. It wasn’t loud and the workers were very polite and quick...

I will start by saying it’s a very large resort. It does have a tram but it’s usually faster and easier to walk. We stayed in the tower that was under construction but it didn’t bother us at all. It wasn’t loud and the workers were very polite and quick to hold an elevator door or move things out of the way. The part that kept it from being a 5 star review was the spa was weird. My service was in the salon part and my husband actually went to the spa portion. In a facility that large you would think that the expensive services would both get to go to the relaxation area. Also there wasn’t really any bar areas to sit and enjoy a drink until 4pm when the lounge area opened up.

Hilton Waikoloa Village Waikoloa Worst Place In Waikaloa 1042640531 The complex really has no amenities. The place that you check in, seems like there would be some restaurants, but is the Boiler Room for selling timeshares. (Save your money). We were put in Building 24. This is nothing more than...

Hilton Waikoloa Village Waikoloa Worst Place In Waikaloa 1042640531 The complex really has no amenities. The place that you check in, seems like there would be some restaurants, but is the Boiler Room for selling timeshares. (Save your money). We were put in Building 24. This is nothing more than an apartment building. The room was OK, but the kitchen layout was awkward, the furniture was hard and uncomfortable. They shut the ice maker off, so I scanned the QR code to view the appliances, the QR code was for a different set of buildings with Samsung appliances. This unit had GE. Granted they got there quickly with a bag of ice and removed the panel and flipped the ice maker on. The shower was the best part of this room, but the toilet was just gross. I didn't want nor expect a wash and blow heated toilet seat. I don't want to sit in a weird, tilted forward playland with switches. The pool. There is one pool for buildings 23, 24 and 25. What was annoying that there are not towels. You have to go back to the main complex and check out towels. If you lose your towel card, it's $50. If you don't return your towel, it's $25 per towel and it has to be returned to the main pool. Now the gross part, there is NO BATHROOM at the pool. You have to leave the pool area, go back to your room to relieve yourself, unless you are the two guys that were there on Sunday Dec 8th that were drinking beers and occasionally would wonder into the pool to waist height stand there for a few moments and then get out and sit in hot tub. I can't believe this design isn't against Hawaii Health Codes. So gross. The exercise facility is the size of something for a mid-sized apartment complex. Too small to have any decent equipment and why is that people that haven't stepped into a gym in 30 years, decide that this is the day they are going to get in shape. So any available equipment is being used by people that should probably know where the AED device is. Garbage that was on the hallway floor remained on the hallway floor the entire time we were there. On our second day, the room staff was asked to get some wash clothes and after showing him what we wanted, he never came back. This may be good for families, people that don't know any better, or have been suckered into buying into Hilton "ownership" [sic]. This is not the vacation experience that I had expected or hoped for. If you have any level of travel sophistication, this will not meet your expectations.

Our stay at the Hilton Waikoloa Village in the Makai Tower was somewhat mediocre overall. The biggest positive was the staff. Everyone we encountered was friendly, professional, and genuinely helpful, which made a large and often overwhelming resort easier to navigate. We also really liked the location of the property....

Our stay at the Hilton Waikoloa Village in the Makai Tower was somewhat mediocre overall. The biggest positive was the staff. Everyone we encountered was friendly, professional, and genuinely helpful, which made a large and often overwhelming resort easier to navigate. We also really liked the location of the property. It’s well situated and convenient for exploring the Kohala Coast, with beautiful surroundings that remind you why you’re in Hawaii. Unfortunately, the resort itself feels dated. Many of the amenities and common areas could use significant updating, and our room in the Makai Tower showed clear signs of age. While it was clean and comfortable enough, it lacked the modern updates you would expect given the price. Cost was another major drawback. Nearly everything on the property is extremely expensive, from dining to activities, and the overall value didn’t consistently justify the high prices. It often felt like you were paying a premium simply for staying on-site. Overall, Hilton Waikoloa Village benefits from a great location and excellent staff, but aging facilities and steep pricing made the experience underwhelming. With meaningful renovations and better value, it could be a much stronger resort.

Nui restaurant has authentic Italian food in a cozy, open air vibe. Every item we had on the menu made us feel like we were back in Italia. Was so good, we went back the next evening. Esther, the hostess was wonderful and so welcoming and the other staff were...

Nui restaurant has authentic Italian food in a cozy, open air vibe. Every item we had on the menu made us feel like we were back in Italia. Was so good, we went back the next evening. Esther, the hostess was wonderful and so welcoming and the other staff were great as well. We will be back again, for sure.