Hilton Waikoloa Village

This is NOT a 5 star resort! We visit at least one of the Hawaiian islands every year and stay in beautiful resorts and this was NOT one of them! From the 6 hour excursion to get into the actual room that we booked after being scammed by an “upgrade...

This is NOT a 5 star resort! We visit at least one of the Hawaiian islands every year and stay in beautiful resorts and this was NOT one of them! From the 6 hour excursion to get into the actual room that we booked after being scammed by an “upgrade “ and being put into an ocean view NOT an ocean FRONT…. When we finally got into our ocean front at 8pm the bathroom was covered in mold, the fridge wasn’t working, the soap dispensers were COMPLETELY empty and the room was genuinely filthy and hadn’t been updated since the 70s. On day 2 we got switched to another ocean front in the same tower one floor higher because it would be “cleaner” which it was, however it was still beyond outdated and the customer service was below standard (for a Holiday Inn Express). Do NOT spend that kind of money on “ocean front” unless you like the 70s and mold!

OMG!!! My wife and I visited this resort on our first trip to Waikoloa. I have been to Kona before, but never Waikoloa, and she had never been to Hawaii at all! What a resort! Between the pools, the cabanas, KPC, and just the overall vibe it was the best...

OMG!!! My wife and I visited this resort on our first trip to Waikoloa. I have been to Kona before, but never Waikoloa, and she had never been to Hawaii at all! What a resort! Between the pools, the cabanas, KPC, and just the overall vibe it was the best part of our three island vacation. So much so, that we’ve already booked our trip for next year, but this time we’re staying longer because of how much of a good time and experience we had at this resort. We stayed right next to the dolphin pool and our room was excellent. Love this place.

My husband and I stayed at the Hilton Waikoloa during our recent trip to the Big Island. The hotel staff was friendly and helpful, even grabbing me a handful of bandaids when I tore my feet up with new sandals. The beachside location is peaceful while still being close to...

My husband and I stayed at the Hilton Waikoloa during our recent trip to the Big Island. The hotel staff was friendly and helpful, even grabbing me a handful of bandaids when I tore my feet up with new sandals. The beachside location is peaceful while still being close to a couple smaller shopping centers with restaurants. Kona airport was about a 20 min drive, and Kailua-Kona was only another 10 min from that. Our large room was clean, and had a wonderful view of both the ocean and the dolphin lagoon. There is a monorail that runs throughout the day from one end of this massive resort to the other, but we chose to walk everywhere. Despite concerns over some fairly negative reviews, we went to the breakfast buffet twice and enjoyed our meal both times. Even getting to watch a dolphin show the second time. We also had dinner at one of the other hotel restaurants, NUI Italian food and enjoyed a very good pizza there. The hotel had a couple pools, which were pretty busy during the day and completely empty after sundown. They do have the option to rent snorkel equipment and paddle boards, but unfortunately, it appeared to just be a daytime thing and we never got around to trying it. They do have paid parking on site, but it is a pretty good walk from the entrance so we chose to pay for the valet instead. If you use valet, make sure you give yourself a little extra time because they can get backed up quickly when there's a rush.

The room was great - the view of the ocean was fabulous! But they didn’t tell us about the surgeon conference, They took precedence over everyone else who paid good money to stay here. We tended to go to the bar near the entrance for a nightcap.. it’s about a...

The room was great - the view of the ocean was fabulous! But they didn’t tell us about the surgeon conference, They took precedence over everyone else who paid good money to stay here. We tended to go to the bar near the entrance for a nightcap.. it’s about a half a mile walk back to the room. One night they had a private party that was supposed to be over at 7pm. But when we came they said it would be another 45 minutes. So what is one supposed to do? You’re a half a mile from your room and basically isolated from anything else. Happy vacation, right?

The grounds and amenities at this facility were 5 stars. It’s a massive resort that also has a tram running every ten minutes. Room was clean and a nice size. They had a nice coffee shop in one of the buildings. Restaurants are pricey. They do have a shuttle for...

The grounds and amenities at this facility were 5 stars. It’s a massive resort that also has a tram running every ten minutes. Room was clean and a nice size. They had a nice coffee shop in one of the buildings. Restaurants are pricey. They do have a shuttle for $5 each way down to the King and Queens shops. Many people went to the island gourmet in the Queens for their meals and other food and grocery needs. Perfect hotel activities for families. Staff was very polite!

Spent 6 nights. Went to the buffet breakfast which we found out is $55 per person so we walked out went to the market down the road where we got a nice breakfast for under $50 for two people. In their cafe a cup of large coffee which is medium...

Spent 6 nights. Went to the buffet breakfast which we found out is $55 per person so we walked out went to the market down the road where we got a nice breakfast for under $50 for two people. In their cafe a cup of large coffee which is medium size anywhere else is $7.00. Overall all the food places are absurdly priced. The room we got was an upgrade to a handicap friendly room which has a very strange layout including a toilet facing a floor to ceiling window to the grounds with a sheer curtain. The shower has not curtain or door. The closet is more like a walking closet. The automatic handicap door rarely closes and have to be forced closed. No handicapped person could do it. All room are very poorly lit and if you walk in there is no light switch anywhere and no lights in the ceiling. There was a balcony but it’s a large step up so one with a wheelchair cannot handle it. The dry cleaning is the most expensive I have ever seen in any hotel I stayed in including a true 5 star hotels. This is far from a 5 star hotel. It’s old and very dated with lots of rusted items all over the resort. The grounds are well kept though they charge you for everything but breathing. The train is running very slow and at times it’s 20 minutes beteeen trains and the boats are out of service. The tv in the room deflated does not have fox tv of any kind available most of the day while cnn and cnbc is available at all times. Most other tv stations don’t work all the time. If you want to write down something since they do not provide pen or pencil or a notepad. This Hilton is skimping on common items for guests. Housekeeping while is great they do not provide daily unless you request it. And if you want your luggage taken to the main lobby when you leave you must have them pick it up 2 hours ahead or bring it out yourself on the trek which can be 1/4 of a mile or longer from your room.