Waikoloa Beach Marriott Resort & Spa

The room was run-down, quite small, and had a musty odor from the air conditioning. To make matters worse, a cockroach ran across the wall. When we requested to move to another room, the only available option was a downgrade. However, at least the new room didn’t have a strong...

The room was run-down, quite small, and had a musty odor from the air conditioning. To make matters worse, a cockroach ran across the wall. When we requested to move to another room, the only available option was a downgrade. However, at least the new room didn’t have a strong odor, and the cockroach had likely disappeared before we arrived. The front desk was chronically understaffed, and every visit required at least a 15-minute wait. The food was decent but unremarkable. On a positive note, the grounds were well-maintained, and the direct access to the beach was a significant advantage. Overall, the experience was disappointing and vastly overpriced.

This property was a major disappointment. We are Marriott Bonvoy members and use Marriott extensively when I travel worldwide. We were paying $625-$650 USD night and had high expectations for a resort property in Hawaii. One expects a certain standard when paying these rates. We ordered room service our first...

This property was a major disappointment. We are Marriott Bonvoy members and use Marriott extensively when I travel worldwide. We were paying $625-$650 USD night and had high expectations for a resort property in Hawaii. One expects a certain standard when paying these rates. We ordered room service our first morning and it was brought in a paper bag and served with plastic forks and in paper bowls with plastic lids. The in-room coffee was the cheapest I have ever seen in a hotel room. Weak. And in paper cups. The cost for Nespresso is $.60/pod and it makes a good cup of coffee. Why not at least offer a guest a good cup of coffee when it is so easy? The food was also poor: hash browns tasted like they were thawed while on griddle. Tasted like water. Disgraceful. Poolside, we grabbed two pina coladas. One nonalcoholic. Price? $36/USD. Self parking? $35/day The hotel water tastes like it is over chlorinated. Distinct difference from bottled water. The staff were kind and we received good service from the front desk in particular. Shawn was gracious and professional. This property got a 2 on the scale because of the people. We cut our stay short and found another place to stay part way through. Good decision. This makes me rethink the leadership of the Marriott. Some basic steps to respect their guests and this property can regain some credibility. Paper cups and bad coffee symbolizes how they have let down their own people, never mind the guests.

Good morning. I would like to tell you all about our recent stay at the Waikoloa Beach Marriott hotel and spa. This was our fourth stay, having just been there last December. We are Bonvoy Titanium members and love to travel, and Waikoloa has become our favorite spot. From the...

Good morning. I would like to tell you all about our recent stay at the Waikoloa Beach Marriott hotel and spa. This was our fourth stay, having just been there last December. We are Bonvoy Titanium members and love to travel, and Waikoloa has become our favorite spot. From the minute we drove in, we felt like we were home again. We love seeing the same faces at the driveway, and at breakfast, and at check in. But there are a few people I'd like to give our most amazing recommendation to. We've known Anette Hemphill for a few years now. She is such a friendly knowledgeable and helpful compassionate person. When we see her we feel like we're home again. She's always so helpful before we get to the hotel, and makes sure we have a perfect room and that she takes great care of us. And she does! She truly wonderful. We have known Mia Atsumi from our stays at the Royal Hawaiian in Honolulu. She took amazing care of us then, and we are so thrilled that she is at Waikoloa because we can see her and spend time with her there!. She is a wonderful caring compassionate person. Waikoloa is lucky to have her as a team member! How amazing that our last morning, the women at breakfast gave us a hug and everyone said "we can't wait to see you again." That's not your typical large resort hotel, and that's exactly what we love about Waikoloa. Have a great day and book your trip there!

Outdated hotel with small rooms and only one restaurant/bar with a very limited menu. The beach doesn't have loungers and the pool area fills up quickly. The staff was lovely but the hotel and grounds was underwhelming considering the cost.

The Hotel was great. Great place to stay with family and friends. Wonderful staff and very knowledgeable on the surrounding area. Can’t wait to stay again. The Hotel was great. Great place to stay with family and friends. Wonderful staff and very knowledgeable on the surrounding area. Can’t wait to...

The Hotel was great. Great place to stay with family and friends. Wonderful staff and very knowledgeable on the surrounding area. Can’t wait to stay again. The Hotel was great. Great place to stay with family and friends. Wonderful staff and very knowledgeable on the surrounding area. Can’t wait to stay again.

Waikoloa Beach Resort is a fantastic choice for a Hawaiian getaway. The location is perfect, with stunning beaches and nearby attractions. The rooms are spacious, comfortable, and offer beautiful ocean views. The pool area is beautiful, and the service is top-notch—friendly and attentive staff make you feel right at home....

Waikoloa Beach Resort is a fantastic choice for a Hawaiian getaway. The location is perfect, with stunning beaches and nearby attractions. The rooms are spacious, comfortable, and offer beautiful ocean views. The pool area is beautiful, and the service is top-notch—friendly and attentive staff make you feel right at home. A truly relaxing and enjoyable stay! Highly recommended!

I only stayed one night at the Marriott on the Big Island, and it was a solid, standard Marriott experience. The room was clean and comfortable, just what you’d expect. While the ocean is accessible, it’s a bit farther away due to the lagoon, so don’t expect beachfront views right...

I only stayed one night at the Marriott on the Big Island, and it was a solid, standard Marriott experience. The room was clean and comfortable, just what you’d expect. While the ocean is accessible, it’s a bit farther away due to the lagoon, so don’t expect beachfront views right outside your window. On the plus side, the location is convenient with a mall close by for quick shopping or dining. Overall, a good spot for a short stay!

The Waikoloa Beach Marriott in Kona (The Big Island) is an absolutely incredible experience, not just a place to stay. The hotel is gorgeous, open lobbies and decks, fabulous pools, magnificent landscaping (they use lava rocks for walls and railings etc) and the beach view is wonderful. There is a...

The Waikoloa Beach Marriott in Kona (The Big Island) is an absolutely incredible experience, not just a place to stay. The hotel is gorgeous, open lobbies and decks, fabulous pools, magnificent landscaping (they use lava rocks for walls and railings etc) and the beach view is wonderful. There is a beach walk path that goes along the beach to other resorts, which is a nice walk. The room was positively outstanding! We loved this resort!!!

This was our first time on the Big Island and we carefully researched where to stay. We wanted a resort with beautiful grounds, nice rooms, good reviews, and a scenic location. What we didn't want was a place that was so expansive it resembles a small village. We chose this...

This was our first time on the Big Island and we carefully researched where to stay. We wanted a resort with beautiful grounds, nice rooms, good reviews, and a scenic location. What we didn't want was a place that was so expansive it resembles a small village. We chose this hotel due to its location. It was not too far from airport, and shops, and restaurants are close by, yet there is still a feel of being in a resort. We did have a slight problem with the entrance which we found to be underwhelming. There is a sign at the driveway entrance out on the street but we actually weren't sure if it was for the hotel or perhaps their condo/timeshare area. Just didn't stand out as much as we expected. (During the course of our stay, we noticed other cars wondering the same thing as they pulled in and drove up.) We think part of the problem is the entrance at the end of the circular driveway does not have a hotel sign over it. The entry is open-air but no signage on the overhead crossbeam or nearby. See attached pic. Check-in was quite slow. It took us about 20 minutes standing in line. Two receptionists: one was helping a couple and she left for several minutes to tend to whatever problem they had. The other one was registering a couple ahead of us. That receptionist was very friendly and helpful and she had a lot of info to pass on about the hotel. We used self-park for our car and while there were many cars in it, we never had a problem finding a spot. We were delighted with our clean and spacious room in the Kamehameha Wing! Gorgeous views overlooking the lush grounds, pools, Anaeho'omalu Bay, beach, and ancient fish ponds. There were three pool areas, including a large infinity pool with nearby spa, and a smaller one that had a slide. An additional small pool area had sand on the bottom (cute idea!) and was mainly used by children. In the morning when we swam, there weren't many people and there were plenty of pool chairs available. At night, when we sought out a quiet area to look at the stars, there was a lot of noise in the infinity pool from a large family group. The kids were jumping/diving into the pool, shouting, and the spa had double the amount of people that were supposed to be using it at a time. Wish there was an adult-only pool? Or perhaps adult pool hours in the evening? Hawaii Calls is the restaurant and we used it for dinner and for breakfast. The servers were great at both meals and always used our names which was an appreciated, classy touch. We used the buffet for breakfast and it was outstanding with a huge variety of foods. The landscaping is beautiful and it was pleasant to walk about the grounds, read the info signs about the Anaeho'omalu area, and walk out to the sandy beach area. The beach is longer than it is wide and the waters are a bit rocky in places. There are simple beach chairs out there that you can use, plus a business that rents more elaborate chairs, boating tours, etc. The Kings' Shops are right across the street from the entrance driveway, and the Queens' Marketplace a short walk away, too. The Lava Lava Beach Club restaurant can be accessed from the hotel grounds if you walk along the beach or pathway in the Anaeho'omalu area. This is a lovely resort. Just the right size! Wonderful, friendly, helpful staff! We'd stay here again for sure!

First of all, we are Titanium Elite with Marriott, and we stayed here with our kids for many years (2010s) and loved it. It was, by far, our favorite hotel in all of Hawaii for well over 10 years. In our experience, it seems like the hotel took a "nose...

First of all, we are Titanium Elite with Marriott, and we stayed here with our kids for many years (2010s) and loved it. It was, by far, our favorite hotel in all of Hawaii for well over 10 years. In our experience, it seems like the hotel took a "nose dive" with the remodel/addition of the Vacation Club rooms. After those rooms became available, the hotel went from feeling beautiful, upscale and luxurious to a motel vibe with individual Igloo coolers of beer and music blasting at the pool. On this most recent visit, there were so many people around the pool, with lounge chairs taking up almost every inch of space in the pool area, that we opted to do excursions versus relaxing poolside and breathing in the Hawaiian air which is what we would usually do. I hope that they can bring the luxurious feel back to the hotel, but I think that ship has sailed. Unfortunately, the only thing that I can recommend is the Hotel Shop where I bought an Un Pueblo Bombon Tote which I love. I highly recommend this beach bag. That said, we will be only staying at the Mauna Kea Beach Resort for the foreseeable future because this hotel is underwhelming at best.

Without a doubt, the worst Marriott experience in a very long time. We have traveled the world in Marriot hotels. The list is very, very long. Elite Bonvoy members for years, and was treated like I was checking into a $50 room. We made it to the room 45 minutes...

Without a doubt, the worst Marriott experience in a very long time. We have traveled the world in Marriot hotels. The list is very, very long. Elite Bonvoy members for years, and was treated like I was checking into a $50 room. We made it to the room 45 minutes after waiting in line. The room was not what was promised...not even close and turned around and checked out. We didn't spend 8 hours on a plane for this. Luckily we rebooked up the road at the Westin for the same cost. Separate review on that. I won't go into the rest as the rating here says it all.

This is a dated property. The rooms are average hotel rooms. The pool areas are nice with plenty of chairs to choose from. If you are patient some of the sought after areas open up and you can move in, otherwise you’ll need to get out to the chairs early...

This is a dated property. The rooms are average hotel rooms. The pool areas are nice with plenty of chairs to choose from. If you are patient some of the sought after areas open up and you can move in, otherwise you’ll need to get out to the chairs early to get your pick. People had chairs blocked out by 630am many mornings while we were there. The staff were all amazing! Super friendly and welcoming. Everyone made us feel as part of their family! The dining was pricey, but we had the best meal of our trip while on property. The ice machine went out on our floor, while we were sharing that information with our server (Makayla, probably spelled wrong) she offered to get us a ziplock bag of ice. The next thing we know is she has a decent sized vacuum sealed bag of ice for us. Super awesome of her to do that for us! That ice lasted two days for us! Another great experience was with the food manager. We were a little confused with their discount card and where we could use it. He treated my wife to a complimentary coffee. What the property lacks is made up for by the amazing staff!