Hilton Rose Hall Resort & Spa

This review is for the day pass for this facility. This was a great day. Excellent directions from the facility, air-conditioned mini bus ride from the port, about 15 minutes to the resort. Check-in at the concierge desk to the left as you enter, pay, get arm bands. Out the...

This review is for the day pass for this facility. This was a great day. Excellent directions from the facility, air-conditioned mini bus ride from the port, about 15 minutes to the resort. Check-in at the concierge desk to the left as you enter, pay, get arm bands. Out the back and down stairs to the beach. There are 2 great pools, the larger is a little further down to the right, with lazy river and some kids things. Small beach to the right, but if you go further to the right much bigger, flatter beach. Unlike may resorts, there were PLENTY of chairs, most hotel guests from the resort don't seem to get down there until about 10 am (when the bars open!). You can do as much or as little as you want. Multiple meal options (food and drinks all included) and what we had was great. The staff is amazing everywhere- at lunch I had ordered something at one restaurant (we were sitting at another), and planned to walk back and get it, the staff found me and brought it to me! There are 3-4 small "carry-out" like restaurants along the beach, pizza, jerk chicken and pork (amazing), burgers, fries, fish sandwiches. There is big lunch buffet on the ground floor of the hotel, partially outside, most hotel guests ate there, it all looked good but seemed much like a ship buffet, so we stayed at the beach eating freshly grilled jerk chicken. Ride back was easy, as a group you decide when you arrive when you want to be picked up to get back on time. (give 60-90 minutes before on-board time so you don't get stressed out). My only regret is that our ship was leaving at 3 pm so only had about 4 hrs there.

This was our 2nd visit to this resort what can I say from the start DENIS on reception is amazing went out of his way to give us a sea view room as I was celebrating my 60th birthday. All the staff are so friendly and helpful. The resort is...

This was our 2nd visit to this resort what can I say from the start DENIS on reception is amazing went out of his way to give us a sea view room as I was celebrating my 60th birthday. All the staff are so friendly and helpful. The resort is spotless and the beds in our room were the most comfortable Iv ever slept in the facility’s are amazing food is great. Always good entertainment in the evening we will be returning had such a good time on my birthday we got bk to our room and there was a beautiful cake waiting such a nice surprise

We just finished a fantastic 2 week vacation at Hilton Rose Hall! The best part...the staff! We met so many great people, who were very friendly, attentive, and helpful! Special shout out to Audrey, Collin, and Martina at Bar King Frog for taking great care of our cocktail needs...perfect martinis!!!...

We just finished a fantastic 2 week vacation at Hilton Rose Hall! The best part...the staff! We met so many great people, who were very friendly, attentive, and helpful! Special shout out to Audrey, Collin, and Martina at Bar King Frog for taking great care of our cocktail needs...perfect martinis!!! The food was great, with many options...Sylvester makes fantastic omelettes!!! The Jerk Hut had the best jerk chicken and freshly made hot sauce we have had in Jamaica!!! The entire facility was very clean, we had an amazing view of the ocean and golf course from our balcony, the lazy river and pool were awesome! Only issue...you need to get to the pool early if you want an umbrella. The check in / check out procedure was quick and efficient. The staff did a great job of cleaning up the seaweed on the beach. There was a warning about sea urchins, so water shoes are recommended. We would not hesitate to stay here again, or recommend it!

-We were switched over here from Jewel Paradise Cove, which was an adults only resort. This resort was family friendly, which did not turn out as bad as we thought. The food was very average, but what you would expect at an all inclusive. The beds were very comfortable, but...

-We were switched over here from Jewel Paradise Cove, which was an adults only resort. This resort was family friendly, which did not turn out as bad as we thought. The food was very average, but what you would expect at an all inclusive. The beds were very comfortable, but the rooms did need a facelift. -The biggest complaint was we paid for butler service at JPC and when we were switched over to Hilton, I received an email stating we would also get that included at Hilton. That did not happen even though we already paid for the service and we did not get a refund for that. Also, you apparently do not get Hilton points for staying at this resort. -The staff was very friendly and helpful. -If we were coming back with our kids, we would think about booking here again, but if with adults only, we would choose somewhere else.

For the price this place is horrible. The restaurant staff are slow and couldn’t give a “F”. Like to chill to TV in the evenings but the service never worked, maintenance couldn’t fix it and the front counter staff are the only help and were useless. Kept saying it is...

For the price this place is horrible. The restaurant staff are slow and couldn’t give a “F”. Like to chill to TV in the evenings but the service never worked, maintenance couldn’t fix it and the front counter staff are the only help and were useless. Kept saying it is an IT issue “but IT is gone for the day”. Dirty cats everywhere and beach is horrible. Would never dream of coming back to this place. No smoking rules but a dude was literally standing at the bar smoking a cigar. Ridiculous!

Beautiful resort. If you go make sure to get a butler to maximize your experience. If you get a butler ask for Alphonso. He really hustles to make your experience great! My only wish there were more restaurant selections. The restaurants have really good Jamaican cuisine and other delicacies.

After transferring as PLAYA Sold Jewel In Runaway Bay. we chose Hilton Rose Hall. I Stayed here 23 years ago, and it was a very nice stay this time. Though this was not "adult only" as we have done now for several years, Rose Hall provided a great week. There...

After transferring as PLAYA Sold Jewel In Runaway Bay. we chose Hilton Rose Hall. I Stayed here 23 years ago, and it was a very nice stay this time. Though this was not "adult only" as we have done now for several years, Rose Hall provided a great week. There were mostly families with smaller children, as it's school time. The Buffets are amazing, and 3 Palms offers a delicious meal as well. Service & staff were great, especially Shy-Ann who was assigned as our personal concierge to make sure everything went smoothly. The large beach is very quiet, pool area was enjoyable, and the property was well maintained. Drinks were plenty and service was fast and constant. This is a very nice affordable Hotel with great food, nice beach areas and plenty of good entertainment from both the day staff and the nightly shows.

Our stay was amazing! We loved the main pool, the restaurants, the service, and the staff! Our butlers, Daneila and Francine, made our stay top notch! They went out of their way to make us feel special. I would definitely go back to this resort!

Have just returned from 9 nights here and whilst there are positives such as the location, the setting, facilities for children, room sizes and amenities and cleanliness - including the beach, there are also major negatives. Aside from the main lobby area which looks freshly renovated the rest of the...

Have just returned from 9 nights here and whilst there are positives such as the location, the setting, facilities for children, room sizes and amenities and cleanliness - including the beach, there are also major negatives. Aside from the main lobby area which looks freshly renovated the rest of the hotel is rundown and tired, carpets need replacing, paintwork is shoddily done and there are uneven/broken pathways. No matter what setting we tried on the aircon in our room it was very cold so we left it off most of the time, also the interior of the buffet was cold - you had a choice of either eating in a freezer or eating outside and being deafened by the constant music both at breakfast and evening. To get a poolside sunbed you had to be up early with your towel, we opted for the beach, which was clean and quieter however the sunbeds are all lined up next to each other - there is some space to move them but you are always in close proximity to others. There never seemed to enough staff at reception resulting in queues, especially at check in/out times. The biggest problem is the ludicrous first come first served basis at all the restaurants, except the buffet. Not all the restaurants are open every evening and are small,resulting in long queues before they opened to either eat earlier or to try and get on a waiting list, though 45 minutes after opening at the Seaside Grill the waiting list was already full when I tried one evening. Essentially the majority of guests had no choice but to eat in the buffet every night, where there was a wide selection of options but the hot food, both at breakfast and dinner, was not always hot. The service in the restaurants is laid back and friendly, don't expect silver service! We ate at the 3 Palms steakhouse one night, both the setting and food are lovely but I question whether or not it's worth an extra $40 per person. Be aware of the Playa reps inviting you to a presentation- it's at least a 90 minute hard sell to sign up for a membership scheme. The hotel website claims "the best all-inclusive Jamaican resort in Montego Bay" if this is the best then I hate to think what the others are like. The best thing about this hotel is the staff who were unfailingly friendly and cheerful. This was our first time in Jamaica and we loved the country and the people, I certainly wouldn't recommend this hotel.

We came to Jamaica on a whim and decided on Hilton Rose Hall because we have never experienced a Hilton All-Inclusive. WOW were we impressed with Hilton Rose Hall! As Diamond Members, our check in process included a dedicated space and a welcome cocktail with friendly staff members that explained...

We came to Jamaica on a whim and decided on Hilton Rose Hall because we have never experienced a Hilton All-Inclusive. WOW were we impressed with Hilton Rose Hall! As Diamond Members, our check in process included a dedicated space and a welcome cocktail with friendly staff members that explained the resort and all of the amenities that this wonderful resort has to offer. We recommend taking advantage of the short resort tour with Lady J & Andre who are fantastic and provide a great orientation to plan your stay. Also of note, the Butler Service is a game changer! Our Butlers Melissa & Alicia took care of us like family. They were available anytime via WhatApp and made every little detail of our trip perfect. They were friendly, knowledgeable, and made our stay memorable. From booking restaurant reservations for us, reserving hotel cabanas, to adding care and attention to our stay, they made our time here amazing! The resort itself is right sized having plenty to do without being overwhelming or frigid. The lazy river provides endless fun and the multiple pools/beaches cater to whatever experience you are feeling for the day. The facilities are some of the best maintained that we have experienced and the rooms are clean and comfortable. The restaurants offer plenty of variety and even the buffet has a daily rotation that keeps it appetizing. Definitely take some time to try the Three Palms Steakhouse for a memorable experience on this historic property. We cannot this resort enough and want to thank the staff for the perfect winter getaway. We cannot wait to return!

Awful experience. Old and needs major updates . Food was terrible . The food was not authentic The Mexican nachos were worst than a gas station nacho. Breakfast worse than a Hampton Inn. Avoid Alert. Bathtub shower stalls. TV didn’t work for days

This is our fourth visit to Hilton Rose Hall, and we have always had a wonderful time. The last time we were here was April 2024. While the property itself is still stunningly beautiful, so much has changed in one year! Let me count the ways… 1. LAZY RIVER: They...

This is our fourth visit to Hilton Rose Hall, and we have always had a wonderful time. The last time we were here was April 2024. While the property itself is still stunningly beautiful, so much has changed in one year! Let me count the ways… 1. LAZY RIVER: They have removed more than half (maybe more they 3/4) of the tubes from the lazy river. Enjoying the lazy river is one of the primary reasons we’ve returned to this property. Now that the tubes are in short supply, people hoard them, taking them to their chairs, and not releasing them for others to use. When asking the lifeguards to enforce the rule of not removing the tubes from the lazy river, they offered lip service, but did nothing. 2. RESTAURANTS: You can no longer reserve a time to eat at one of the restaurants on the property. Instead you have to lineup at 5 PM to perhaps get a table at 5:30 but more than likely you will either get a pager, of which they have very few, or will be told to come back later to eat at 8 or 9 pm. Also, you are told that you cannot go back to your room with a pager or travel to another part of the property. You must stay close by. Again, another major change that will have us shopping for another property on our next trip to Jamaica. 3. SPA: Pay attention to your bill if you decide to get a massage or other service at the spa. They will add a 15% “Service Charge” to your bill. When I inquired about this automatic service charge fee and if the therapist will receive it, they replied, “we don’t know, it’s up to accounting who decides how much of this gratuity the therapist receives.” Really? Come on, HRH. Treat your employees with respect and fairness and give these massage therapists their full gratuity. We made sure to give a cash tip to our therapists as well, but this shady Service Charge on our bill was not appreciated. 4. ROOM MAINTENANCE: Again, this was our fourth visit to this property. The rooms were very attractive and comfortable, but clearly preventative maintenance is not practiced here anymore. Our King/Ocean View room had a broken thermostat, broken sink handle, and sliding door that wouldn’t slide. How do you NOT know this, HRH/Playa/Hyatt? It seems like the cost cutting that has taken place over the last year is taking its toll. 5. BAR SERVICE: Still good but no more straws or garnishes in your drinks. 6. TIPPING: We tipped a LOT! This is not necessary but is greatly appreciated. We tipped at least $1 per drink and either $5 or $10 for each meal. And of course we tipped the bellman and all taxi/golf cart drivers. The front desk will almost always have change available at all times of the day. (Note that the minimum wage in Jamaica is $95/week US. It increases to $100/week in June 2025) 7. STAFF: 12 out of 10 for these people!!! I truly feel sorry for the staff who has worked here for years and has witnessed the decline of the property maintenance and services. They were friendly, responsive, professional and a joy to be around. Special shout out to Diamond who listened and immediately remedied some of our concerns. She is fantastic. Also special thanks to Vanton…our new bestie. 8. WILL WE COME BACK? Oh, I really hope so, but we will monitor the message boards before we do. If Hyatt (who recently bought Playa, who bought Hilton Rose Hall) decides to address the concerns listed above, we will come back with our extended family.

I really don't wan to have to leave this poor review but I feel it is necessary for all those considering a stay. We had stayed at this resort multiple times before Hilton took it over, so I was very excited to return and expected Hilton standards. Unfortunately that was...

I really don't wan to have to leave this poor review but I feel it is necessary for all those considering a stay. We had stayed at this resort multiple times before Hilton took it over, so I was very excited to return and expected Hilton standards. Unfortunately that was not the case, we were highly disappointed to say the least, now don't get me wrong the immediate staff was awesome!! The issues were beyond their control and I would consider them poor management issues. There were multiple days during our stay that the pool bar ran out of beer, completely out not just out of a certain one. Also considering the amount of people at the pool bar they were grossly under staffed. Another day after going back and forth multiple times trying to get pool towels we walked back to our rooms wet because they were out of towels for hours. Don't expect to have housekeeping get to your room before 4:30 which for us made getting ready for dinner very inconvenient. Speaking of dinner...the lack of availability for the sit down restaurants is unacceptable. Reservations are not accepted so if you want the Italian restaurant be prepared to get in line an hour before they open and even then you aren't guaranteed seating! Bottom line just plan on eating at the buffet with the same food every breakfast, lunch, and dinner. We ended up paying to go to the steak house on my birthday to have a seated meal. Our room also lacked water pressure there were times it wasn't even strong enough to trigger the shower. There were several times we ordered food and drink of a menu only to be told they were out and it wasn't available, we love the beef patties of Jamaica but everytime we tried to order them they only had chicken, finally on our last day we were able to get them. I'm sure there are more thing I'm not remembering but bottom line is Hilton Rose Hall YOU MUST DO BETTER!!

My Husband and I decided to Honeymoon here and it’s been great! Service is wonderful, people are kind, and food is great! We’ve been to the buffet almost every night and it’s always different, with new and delicious foods to try- plus some always favs for the kids. The resort...

My Husband and I decided to Honeymoon here and it’s been great! Service is wonderful, people are kind, and food is great! We’ve been to the buffet almost every night and it’s always different, with new and delicious foods to try- plus some always favs for the kids. The resort feels incredibly safe and beaches are peaceful without any vendors. We hope to be back!!!

Great hotel and great people. Restaurants very good and great entertainment all generally a great hotel with top amenities and service even better. We would definitely comeback. Please didjfifufifuufuffufufurjbrbrbbrbrbrvrbrbtbttb

Firstly I’d like to start off with this is the best resort we have ever stayed in, this is the resort we got engaged in a the staff could not do enough for you!! Everyone was so polite and friendly and everyone went above and beyond to meet our every...

Firstly I’d like to start off with this is the best resort we have ever stayed in, this is the resort we got engaged in a the staff could not do enough for you!! Everyone was so polite and friendly and everyone went above and beyond to meet our every need. Shoutout to Romario in the entertainment team he made our trip extra special and fun. We are a young couple an this resort caters to families an young people. The vibes are immaculate with a DJ everyday by the pool and at all 5 restaurants. The food at all restaurants were incredible, our rooms were cleaned to perfection everyday. Can’t say a bad word about this resort. It was our first time visiting Jamaica an we will definitely be back, especially to see Romario who made sure we were having the most amazing time. All excursions were booked through tui and we had no problems with the transfers.