Hilton Cancun

2023 Was the best trip ever! I would rate this place a 10 out of 10! Food was amazing, staff was amazing, drinks were soooo awesome, and the rooms were very clean! Stocked daily and cleaned daily! All the restaurants were fabulous, kayaking in front of resort was cool- even...

2023 Was the best trip ever! I would rate this place a 10 out of 10! Food was amazing, staff was amazing, drinks were soooo awesome, and the rooms were very clean! Stocked daily and cleaned daily! All the restaurants were fabulous, kayaking in front of resort was cool- even though I am chicken so I hate not seeing whats under me, but cool we had that option, the pools were fun! loved the kids area was separated from adults so adults can have the music a nd bar side and kids side was more chill and relaxed. loved having your own chairs up front if you wanted and had a server come around and serve us drinks as we laid out! Total package! I need to come back soon!

We stayed Feb 28-March 7th. We had such a great time, I am not sure how anyone can say anything negative about this resort. Firstly, the staff here are phenomenal. Truly the kindest, friendliest people. Eduardo and Frederico at Vela the breakfast/lunch buffet definitely stood out though. If you want...

We stayed Feb 28-March 7th. We had such a great time, I am not sure how anyone can say anything negative about this resort. Firstly, the staff here are phenomenal. Truly the kindest, friendliest people. Eduardo and Frederico at Vela the breakfast/lunch buffet definitely stood out though. If you want to be treated like family ask to be seated in their section! They will remember your name, your order and take the time to get to know you. I was so sad they weren't able to serve us on our last day but am hopeful they will be there when we come back! Veronica the pool server was also amazing. Really everyone, everywhere was just SO kind. It really was the highlight of our stay. Secondly, the food is very good. So much variety, there is something for everyone. To the reviews that complained about the food I genuinely do not understand what they are talking about. We are foodies and like to enjoy a good meal and had nothing bad to say about anything we ate. We never got sick. Everything tasted very fresh. We wish we could've spent more time at this resort as there are dishes we didn't get a chance to try. It was also very easy to make reservations online through the website they provide for you upon checkin. We were also celebrating our anniversary. We did not realize this but the hotel will deliver chocolate covered strawberries and a bottle of sparking wine to your room. At first we thought it was a mixup and meant for someone else but it turns out this is just something the resort does to go above and beyond for their guests that are celebrating a special event. The gym is well equipped. We had no issues getting chairs by the pool. The pool water is just the right temperature. The drinks are delicious and strong. We had a sunset/nature view from our room and thought it was stunning. Very quiet, green and lush. The beds are comfortable and the air conditioning works very well. Again, we had no complaints. Overall, this might have been our favourate stay in Mexico! Thank you so much to all the staff that worked so hard to make this such a wonderful vacation for us. We can't wait to come back!

Tend to agree about the food. Breakfast great, lunch good, dinner not so good. The buffet food was never hot just Luke warm which is not good in a warm climate like this. A good idea would be to probe the hot dishes and you would see what I mean....

Tend to agree about the food. Breakfast great, lunch good, dinner not so good. The buffet food was never hot just Luke warm which is not good in a warm climate like this. A good idea would be to probe the hot dishes and you would see what I mean. Other than cool food….. Amazing staff, great rooms but with the great majority of guests being from the USA it is surprising there is no movie channel on TV, just news channels. Very good WI-FI. Always plenty of sun beds and good service round the pools.

The food is extremely mediocre. I can’t think of a restaurant with worse food than this hotel. The beach is small and full of seaweed. There were barely any people at the beach. The music at the pool was extremely loud all day, which is very annoying if you want...

The food is extremely mediocre. I can’t think of a restaurant with worse food than this hotel. The beach is small and full of seaweed. There were barely any people at the beach. The music at the pool was extremely loud all day, which is very annoying if you want a relaxing vacation. The rooms are fine.

This resort was fantastic. Everything was wonderful, from the food to the staff and everything in between. A special acknowledgment to the amazing women working in Azulinda. These woman are very friendly & hardworking! Thanks for all the delicious snacks & specialty coffees during our stay; Marlene, Helen and Maria....

This resort was fantastic. Everything was wonderful, from the food to the staff and everything in between. A special acknowledgment to the amazing women working in Azulinda. These woman are very friendly & hardworking! Thanks for all the delicious snacks & specialty coffees during our stay; Marlene, Helen and Maria. Great job!

Just came back from a lovely 2 night stay at Hilton Cancun All-Inclusive. I brought my wife to celebrate her birthday. Leading up to our stay, I had been corresponding with Javier Correa, as he was tremendously helpful with setting up decorations for our room with balloons, cake and champagne...

Just came back from a lovely 2 night stay at Hilton Cancun All-Inclusive. I brought my wife to celebrate her birthday. Leading up to our stay, I had been corresponding with Javier Correa, as he was tremendously helpful with setting up decorations for our room with balloons, cake and champagne for my wife’s birthday. When we got to the resort, the front desk person Diego set us up with the room upgrade. The grounds itself were lovely. The pool was great, the beach was small but was really nice. We didn’t have a chance to go to all the restaurants but we did experience Mexican night, which the food was excellent, the buffet was good, the taco stand by the North pool was great, and the steak restaurant was really good. Hopefully when we go the next time, we can go for a little while longer and get more of an experience of the resort. The only negative may be that all the restaurants need reservations for dinner, where a lot of resorts don’t necessarily need reservations.

The hotel was clean, The staff was great and Extremely accomodating . The food was well beyond expectation . This was a couples trip for my husband and I but I can’t wait to take the family back . Plenty of opportunity for both since there are family friendly and...

The hotel was clean, The staff was great and Extremely accomodating . The food was well beyond expectation . This was a couples trip for my husband and I but I can’t wait to take the family back . Plenty of opportunity for both since there are family friendly and adults only pools .

Jose Luis is wonderful waiter at Sunan!! Great service everywhere, all the restaurants, bars, pool service. Great attention to details! Very clean and well kept grounds and buildings. Great attention to details. Perfect weather! Blue water, nice breeze!

I was serviced my many and Navoa . Many and navoa were both very attentive and willing to help however. My boyfriend and i were very pleased with the service and came back to the same spot 3 out of the 4 days of our stay due to that. I...

I was serviced my many and Navoa . Many and navoa were both very attentive and willing to help however. My boyfriend and i were very pleased with the service and came back to the same spot 3 out of the 4 days of our stay due to that. I would recommend their service.

Hilton Cancun offered the best first time experience at this location. I was somewhat worried about how far everything seemed to be from this location, however, my partner and I planned to just have a relaxing two days before head back home after being in Playa de Carmen (which was...

Hilton Cancun offered the best first time experience at this location. I was somewhat worried about how far everything seemed to be from this location, however, my partner and I planned to just have a relaxing two days before head back home after being in Playa de Carmen (which was another fantastic Hilton property). Not only were the amenities everything you needed but the staff made it just as special. I would love to give a big shout out to both bartenders Miguel and Edgar! They made our experience there feel more welcoming and special. Both hard working and humble individuals. The drink were phenomenal never to much of something or less but just right. Late night service food was top notch as well as the pool side service, this is something Hilton Cancun had the upper hand on Playa de Carmen. I wish I caught the poolside service staff’s name, I believe it was Andres but either way all pool attendants were tentative to guest. Sad we weren’t able to try Le Luce as they had to unexpectedly close due to technical issues, however, the Boho night was not disappointing! Loved the outside seating. The weather was just perfect and the view was nothing less than beautiful. Loved the evening activities filled with artisan vendors, entertainers and dancing. I feel with how well this place ran it made for all guest to be such great mood and made for easy and fun conversation amongst us all. Definitely met a lot of lovely individuals that were also there for some fun and relaxation. Will be returning and hope that is in the near future.

We had a great time at the Hilton Cancun. We were really taken care of by all the staff at this hotel. A special thanks to pool staff Erick and Olivia, breakfast waiter David and Elvis at Auma for their excellent service. We would definitely come back, the food was...

We had a great time at the Hilton Cancun. We were really taken care of by all the staff at this hotel. A special thanks to pool staff Erick and Olivia, breakfast waiter David and Elvis at Auma for their excellent service. We would definitely come back, the food was delicious and you were always spoilt for choices.

We went to the grill restaurant, Auma. The food was delicious and the portions were great. The view of the ocean on the patio was worth the wind. Our servers Misheil and Natalia were amazing! Great night, would recommend. Can’t wait to come back

We had the New York Strip steaks. Medium well. Axel was great, friendly and knowledgeable about his menu. He definitely steered us in the right direction to ensure that we enjoyed our meal & service. Thank you 💯 😊 Will definitely come again.

We had an amazing first-time experience in Cancun, especially staying at an all-inclusive resort. The variety of food and drinks was excellent. A big shoutout to Raymundo and David, our servers—they were outstanding! Friendly, attentive, and incredibly efficient. They kept our drinks full and checked in with perfect timing. Their...

We had an amazing first-time experience in Cancun, especially staying at an all-inclusive resort. The variety of food and drinks was excellent. A big shoutout to Raymundo and David, our servers—they were outstanding! Friendly, attentive, and incredibly efficient. They kept our drinks full and checked in with perfect timing. Their warm and welcoming attitude made every meal feel special. Highly recommend!

Customer service is top notch. Special mention to Yuri at the lobby bar, an Tony from entertainment group, also JC an David at the pool area. Thank u all for such a great experience, I will be definitely be coming back to a place where it feels like family.

Amazing facilities, gym, pools, restaurants, rooms. The facility and staff were fantastic. Notably - Jesus, Saul, Rocco from the entertainment and fitness facilities. Paulette and Alexa from Maxal and LaLuce. My wife and I had an amazing time connecting and one other terrific aspect of this resort is how close...

Amazing facilities, gym, pools, restaurants, rooms. The facility and staff were fantastic. Notably - Jesus, Saul, Rocco from the entertainment and fitness facilities. Paulette and Alexa from Maxal and LaLuce. My wife and I had an amazing time connecting and one other terrific aspect of this resort is how close it is to the airport!!!

Karla is such a high energy motivator!! She inspired us to participate in some of the poolside activities. Karla is so much fun. She is a great people person, highly organized and definitely management qualified! Great job Karla!! We were lucky to have met you!

all of the food was really good ,hotel super clean as well as the room. the staff is lovely, especially valasquez. would return.

Hilton Cancun is absolutely wonderful. From the beautiful modern design, to the comfortable and spacious rooms, to some of the best all-inclusive dining experiences available, I cannot recommend this place enough. Alas, no place is perfect, I wish the beach were slightly nicer and the pool a bit deeper, but...

Hilton Cancun is absolutely wonderful. From the beautiful modern design, to the comfortable and spacious rooms, to some of the best all-inclusive dining experiences available, I cannot recommend this place enough. Alas, no place is perfect, I wish the beach were slightly nicer and the pool a bit deeper, but those things pale in comparison to the sophisticated experience this resort offers. I don't know all of the names of staff, but Pedro and Angel at Auma are super sweet, the woman who makes the burgers day in and day out is amazing, to the wonderful pool staff (such as the father and son duo), as well as Oscar our housekeeper who always goes the extra mile, the team goes out of their way to make your visit special.

We just returned from a fabulous week at the beautiful Hilton Cancún ! The Hilton is a fairly new resort only opened in 2021 and everything looks like new. The rooms were spacious, clean and our complimentary bar fridge was always topped up with our favourites. The beds were super...

We just returned from a fabulous week at the beautiful Hilton Cancún ! The Hilton is a fairly new resort only opened in 2021 and everything looks like new. The rooms were spacious, clean and our complimentary bar fridge was always topped up with our favourites. The beds were super comfy and you could order room service if your heart desired. The food was fabulous our favourites were La Luce, Maxal and of course Auma (the yummy steak house) Our waiters at all of the restaurants were great, speedy and friendly!!! Make sure to book your reservations early for these ones so you don’t miss out! We also enjoyed the quesadilla station of the buffet for breakfast, the smoothie bar was fun and of course lots of tacos!!! I was recently at the Hilton for a fitness exchange and got to know a lot of the entertainment and fitness crew! Big shout out to Angel, Rocko and Saul for going above and beyond making me fell welcome, setup and your kindness was definitely felt! You can really tell Rocko loves what he does when he’s teaching Pilates or morning yoga! I would not hesitate to recommend the Hilton to my friends and family

Joel Josas was the best in making any smoothies! Delicious!! Everything was fresh and mind blowing. He also was always very friendly with great sense of humor!!! Whatever you desire he would delivered. Strongly recommend to stop by his station and enjoy any of his delicious drinks

Israel of La Luce was a excellent waiter who made us feel so well taken care of. Took the time to get to know us in order to give us good drink recommendations! Explained the ingredients and shared so much insight about the menu!

I had such an amazing time in Cancun. Ivan took care of us better than any server we’ve had at any cancun resort. He told us it’s his first day but it did not seem like it at all. Thank you Ivan for all your hard work. We can’t wait...

I had such an amazing time in Cancun. Ivan took care of us better than any server we’ve had at any cancun resort. He told us it’s his first day but it did not seem like it at all. Thank you Ivan for all your hard work. We can’t wait to see you next year!!

We eloped and booked this trip last minute and were absolutely blown away. From check in to check out, we were treated like royalty. All restaurants were delicious. Adrian at La Luce made our last night very special with a unique, traditional Mexican dessert and stellar service all around. Additionally,...

We eloped and booked this trip last minute and were absolutely blown away. From check in to check out, we were treated like royalty. All restaurants were delicious. Adrian at La Luce made our last night very special with a unique, traditional Mexican dessert and stellar service all around. Additionally, Monica at the reservations desk was super helpful and accommodating. We booked a cabana one day and had a great time thanks to the service provided by Marcos. Our room had a beautiful view of the sunset and was thoroughly cleaned with the mini bar stocked every day.

We had amazing relaxing time and all the employees here were so nice. On our final night at the Italian restaurant our server Adrian showed us an amazing experience with fire and alcohol and a really awesome red pear I’ve never seen before. My wife and I got married last...

We had amazing relaxing time and all the employees here were so nice. On our final night at the Italian restaurant our server Adrian showed us an amazing experience with fire and alcohol and a really awesome red pear I’ve never seen before. My wife and I got married last week and we are both 23 years old and even at our young age, It was an amazing experience here and I couldn’t recommend it enough. Every area is so clean that I walked around the entire facility barefoot and never felt dirty. The food at all the actual restaurants were amazing, and the food in the buffet and outdoor pool areas were also very very stomach satisfying. The view is amazing on either side of the hotel, so you really can’t go wrong any way you choose. My wife and I had an amazing time.

We wanted to stay at a different property, but it was sold to the Hyatt and it got cancelled. I am so thankful my husband chose this property. We had and amazing experience for two weeks without leaving the property! Guests We met some amazing people traveling from Canada, the...

We wanted to stay at a different property, but it was sold to the Hyatt and it got cancelled. I am so thankful my husband chose this property. We had and amazing experience for two weeks without leaving the property! Guests We met some amazing people traveling from Canada, the UK, the United States and Mexico City that really made the trip amazing! Hilton guests are the best. We have some new friends to keep in touch with on social media and I am thankful for their kindness and friendship. Chill Pool The floating casino was fun week two. We loved the saxophone player! There was a margarita making contest one day. Jose from the entertainment was fun, helpful and kind. He tried to get us to participate more, but we did not want to go to the other pool. Staff I can't even begin to list off the employees who were helpful, kind and went above and beyond to provide the best stay. From check-in, to answering questions and dealing with anything we needed. These lovely people were there to help. Here is a small list of amazing people starting with my favourite girl, Nelly! NELLY!! Nelly is a friendly and efficient pool server who always greets guests with a warm smile. She has a knack for remembering everyone's favourite drinks, making her regulars feel like family. Whether it's a hot day or a busy crowd, Nelly stays calm and collected, ensuring everyone gets their orders quickly and with a positive attitude. Nelly worked on the Chill Pool side during our stay. She is friendly, kind, professional and FUN. That woman is hard working and I loved chatting with her learning all about cenotes that I did not see (lol). Pedro Kinil who also worked at the Chill Pool was a lot of fun! "We love you Pedro!" as our US friend would say. Yareli, Veronica, Ivan, Andreas and the bartending staff specifically Antonio all so lovely, smiling and kind! David the conceirge was so patient, kind and helpful. He was able to help us with the laundry service and answer many of our general questions. Salavdor, Raymond and Belskye (her smile) at the buffet made those meals memorable and they provided great service. Thank you for that. Armando one of the managers was helpful and kind. Karla was kind and helpful with reservations at the Mexican restaurant. Food and Drinks The food is amazing! Everything is fresh and tasty. We tried so much of it. Drinks were fantastic. Lots of healthy options for meals. I loved the tacos made by Patti, the ceviche girl made that with love and my omelettes on the patio were delicious. There were a few negative things: -the pool tiles are falling off (kids would dive for them and collect them) -the pool tiles were dirty and left black marks on lighter coloured swim shorts -the activities would change without notice (changes would happen the same day) -the foam party did NOT happen at all during our stay and that was disappointing -we thought the Chill Pool was adults only Again a BIG thank you to the STAFF of this property for making our stay memorable and one to remember. We can't wait for our next vacation.

We stayed at the Hilton Cancun All-Inclusive for 4 nights. Overall, the experience was good. The staff was friendly, customer service was attentive, the rooms were beautiful and clean—I would give that part of our stay 5 stars. However, the food was a major letdown. I would rate it 2...

We stayed at the Hilton Cancun All-Inclusive for 4 nights. Overall, the experience was good. The staff was friendly, customer service was attentive, the rooms were beautiful and clean—I would give that part of our stay 5 stars. However, the food was a major letdown. I would rate it 2 stars. The only decent meal we had was at Auma, which requires a reservation. The buffet and other restaurants lacked flavor and variety. The food was bland—especially disappointing considering we were in Mexico and expected bold, flavorful cuisine with more local variety. There were two food stands that also raised concerns. Different types of food like shrimp, fish, and fries were all cooked in the same oil, which is a serious issue for anyone with allergies. I'm allergic to shellfish, so this was not only disappointing but also concerning from a food safety standpoint. Another downside was a change in resort policy. In my previous experiences with all-inclusive resorts, guests could enjoy the resort amenities until their departure, even after checking out—especially if you have a late flight. However, at Hilton Cancun, once you check out, your bracelet is cut off and you lose all access to the resort, even on the same day. This felt like a big letdown and is definitely something future guests should be aware of.

Great hotel with outstanding staff! Close to the airport, great rooms and good food/drink options. We keep coming back to this property because of the staff. On this trip these team members made our stay amazing! Auma Steakhouse-Axel, Pablo (mgr) Norte Pool-Jesus, Olivia, Ariana, Roberto, Pablo Lobby Bar-Hector, Carlos, Pedro(PJ),...

Great hotel with outstanding staff! Close to the airport, great rooms and good food/drink options. We keep coming back to this property because of the staff. On this trip these team members made our stay amazing! Auma Steakhouse-Axel, Pablo (mgr) Norte Pool-Jesus, Olivia, Ariana, Roberto, Pablo Lobby Bar-Hector, Carlos, Pedro(PJ), Gabriel, Hugo Maxal Taqueria-Antonio, Juanita La Luce Restaurant- Israel Lifeguard - Gregory (friendliest lifeguard ever!)

Steaks restaurant is like golden coral or worse Service excellent . Then later we went to the sushi place we were disappointed with the food no good presentation and was not testy One more thing entertaining bad. 80s music at the pool. The show terrible they should have mariachi, mayas dance.