Hideaway at Royalton Saint Lucia

We had a fabulous time! My GF had never been out of the USA before this trip! It is about a 2-hour taxi ride to the resort from the international airport, so be prepared. We heard about the mud baths but that excursion through Nexus is an all-day affair including...

We had a fabulous time! My GF had never been out of the USA before this trip! It is about a 2-hour taxi ride to the resort from the international airport, so be prepared. We heard about the mud baths but that excursion through Nexus is an all-day affair including a waterfall, lunch, catamaran ride, and snorkeling. All we wanted was the first 3, which was arranged through Nexus to use "Tour for the Day." Every restaurant and bar we ate at was fabulous. We ate several times at the buffet for convenience's sake. The resort is shaped like a horseshoe with the Hideaway being a few buildings on one end and The diamond club on the other tip. Multiple pools to choose from. The only hiccup we had was the final dinner. We signed up for the Chef’s Table and nothing was ever said about having to choose a menu before the dinner. They said they left a message on the room phone but we were not checking that, they could have called or texted us. Bottom line they had to cancel but offered the Candle Light Dinner on the shore for a reduced price and it was actually better. The entertainment by the Martini Bar was also very good. Sometimes a small live ensemble and sometimes a full stage experience. Highly recommend! BTW, book Tenason as your driver and guide at Tour For the Day if you get a chance!

There is little or no segregation of adults and kids parts. Room maintenance is poor (smell of stagnant water filled room, floor tiles lifted, safe broken) and customer service levels poor. No towels replaced in rooms, fridge filling sporadic restaurant staff moody. Buffet is limited and in worst half in...

There is little or no segregation of adults and kids parts. Room maintenance is poor (smell of stagnant water filled room, floor tiles lifted, safe broken) and customer service levels poor. No towels replaced in rooms, fridge filling sporadic restaurant staff moody. Buffet is limited and in worst half in terms of choice I’ve seen in all inclusive resorts. Save yourself the heartache; there are lots more better options out there. Staff don’t care for a reason

The Royalton at St.Lucia was most definitely not what we expected. Instead of receiving the suite with soaking tub, we ended up in a disabled room with tired, chipped furniture and an adjoining room and noisy people. Staff in reception weren't interested in the slightest. The staff on the ground...

The Royalton at St.Lucia was most definitely not what we expected. Instead of receiving the suite with soaking tub, we ended up in a disabled room with tired, chipped furniture and an adjoining room and noisy people. Staff in reception weren't interested in the slightest. The staff on the ground were overall delightful, but management require a kick up the backside. Overall, if you're looking for an all-inclusive, noisy vacation with obnoxious loud, ill-mannered people who drink from morning to night with kids all over the place - we were in the adults-only section, but you'd never know it, then this is for you. Sadly, not for us. Our foray into the world of the Caribbean all-inclusive will be our last. A very disappointing and expensive mistake.

The Royalton was a great hotel and we had a fabulous time. The food options were all so good and we loved how many choices there were to choose from. The hibachi was our favorite! The pools were clean and we appreciated how many pools there were since sometimes we...

The Royalton was a great hotel and we had a fabulous time. The food options were all so good and we loved how many choices there were to choose from. The hibachi was our favorite! The pools were clean and we appreciated how many pools there were since sometimes we wanted a party vibe and sometimes we wanted to nap and read. Drinks at all the pools were also great! Shoutout to Brennan at the hideaway pool cause he was THE BEST! Our room was always clean when we came back and we had a swim out pool that was cool! The only note we had on this was that our water wasn’t filled each day and we really needed it! The white party was so fun and the performers were awesome to watch! The thing however that made us knock a point on the review was that we contacted the hotel prior to ask about day parties and themes and those didn’t align. We ended up having to book our excursion on our last day because we thought the day before was a pool party and that never happened so that was disappointing. The excursion to the pitons and hot springs was great but we wished we had a day at the resort after to relax but we had to go home. Also BOOK YOUR EXCURSIONS EARLY if you can. They were all booked up and there were really only 2 days for us to choose from when we got there and we wish we booked online before we got there. But overall this resort and the staff were great and we had the best honeymoon. Would go back again!

We have just returned from a week stay at the hideaway at Royalton. After reading some of the reviews I was a little worried but I had nothing to be worried about. The whole holiday was 10/10. We had no issues at all, the food options with all the restaurants...

We have just returned from a week stay at the hideaway at Royalton. After reading some of the reviews I was a little worried but I had nothing to be worried about. The whole holiday was 10/10. We had no issues at all, the food options with all the restaurants were all great, great options for drinks, cocktails were amazing. Our room was beautiful, cleaned every day with new towels. Apart from one lady who worked in the hideaway reception who told us off with the coffee machine for no reason… every single member of staff were honestly the most loveliest, upbeat, friendliest people. So so helpful, smiley, couldn’t do enough for you. The bar staff, restaurant staff in all restaurants, in the hotel shop, buffet, the house keeping. The Vibe team were great, so entertaining and so talented too. I couldn’t believe some of their dance moves and singing. These girls and guys were brilliant. Couldn’t fault anything. We had a dinner on the beach for our last night which was the most perfect ending to our holiday, again the most amazing food and service. We really liked the beach and also the hideaway pool. The use of water sports were brill, we took a kayak out for half an hour which was free and also hired a jet ski for $80 for 30 mins which was great fun. Some of the people trying to sell you boat trips on the beach can become annoying however they do leave you alone quickly and politely. We booked a boat trip with Typhoon boat tours from a guy on the beach - these guys were AMAZING!!!! It was the best day, mud baths, waterfalls, snorkelling, tour of the island… our guide Alkaline was the best guide, made the day so fun couldn’t do enough to help and was with us all every day part of the day. Would defo recommend! We ended up going the helicopter transfer back to the airport due to the long distance- 2 hours on bus! Which was the perfect ending to the most perfect honeymoon. Thank you so much, 10/10 perfect!! We will be back!!

My Chest was cut on a piece of exposed rebar at the swim-up hideaway bar. There was metalnin my pasta dish.. The white general manager called the black guest services manager a MASCOT. The grounds have been neglected and is colapsing right in front of me. I was not taken...

My Chest was cut on a piece of exposed rebar at the swim-up hideaway bar. There was metalnin my pasta dish.. The white general manager called the black guest services manager a MASCOT. The grounds have been neglected and is colapsing right in front of me. I was not taken care of when I needed assistance at my highest alert moment.

Chef Johnny, at Dorado, at the Hideaway is an incredible chef. We brought our catch of the day from our fishing trip, wahoo, and he cooked it to perfection! The flavors were out of this world. Amanda, our waitress, was so sweet and accommodating!!

Second time here, but won’t come again. Hideaway reception staff rude and unhelpful. I asked for a room on a higher floor and was told to come back the next day so didn’t unpack. Went back and was told it would have to be the next day. Went back and...

Second time here, but won’t come again. Hideaway reception staff rude and unhelpful. I asked for a room on a higher floor and was told to come back the next day so didn’t unpack. Went back and was told it would have to be the next day. Went back and a very stand offish receptionist said no. No sorry or anything, was told we got what we paid for. I know that we were on second floor last year for the same category room. Hotel rooms in need of a refurbishment. Maid was lovely and generally the staff are friendly, but especially the bar staff at Pisces are genuinely a nice bunch of people. Food wasn’t as good as last year. We ate in the buffet and breakfast is probably the best. The hotel seems to cater for the American market and I’m sorry, but I didn’t come to the St Lucia to listen to ear splitting Country and Western music in the evening. You can blank out the music from the hideaway pool and main pool if you’re on the Hideaway beach area or up at the pool by Dips bar, which plays nice low key chill, Latin American jazz etc. They were playing some good tunes at the main pool foam party, the dj was playing some proper jump up style. I’ll come to St Lucia again, just not to Royalton. Will not be going to Rodney Bay either as the best part of Reduit Beach is being developed as a massive resort and it is criminal that such a beautiful spot is being ruined. Air BnB next time, like so many friends are doing.

This was anniversary trip and we had a nice room with Butler service. Room/common areas clean and maintained. A couple of issues with stained furniture, towels, and a lock that wouldn't work due to a dead battery were resolved in time. Food and drink were average for all-inclusive, but we...

This was anniversary trip and we had a nice room with Butler service. Room/common areas clean and maintained. A couple of issues with stained furniture, towels, and a lock that wouldn't work due to a dead battery were resolved in time. Food and drink were average for all-inclusive, but we expected better. We were on the "adult side" which was adequately separated from families/kids. Main complaint from my wife and I, along with several others trying to enjoy the pool, was the music! It totally ruined any time spent in outside areas. Trying to just relax or read was impossible. Excessively loud rap and hip hop. It was readily apparent that this was a choice made by the employees, and not the majority of patrons. When asked if they could change the music to anything different they seemed quite put off, would play one (and only one) Sinatra-esque style song, and then go back to the loud garbage they wanted to hear. I mentioned this concern to a few people who were with the hotel that seemed to be in a supervisory roll, yet they just smiled and acted as though I was speaking in a foreign language. The situation with the music alone will keep us from going back to this property, or any other Royalton resort.

The people that work here are so friendly. Amazing service. Very very accommodating. The hotel is in great condition well kept. The food is not great it’s ok. “ do not pay extra at hideaway for better drinks & food. Food is old stale garbage”. If you go do the...

The people that work here are so friendly. Amazing service. Very very accommodating. The hotel is in great condition well kept. The food is not great it’s ok. “ do not pay extra at hideaway for better drinks & food. Food is old stale garbage”. If you go do the regular room no food upgrade awful.

Just back from this fabulous hotel. Stayed in the adults only Hideaway with Butler service. Suite was of a good size with a lovely view of bay. Perfect for watching the beautiful sunsets. Hotel is well planned out with many different pools. As a Diamond Guest (DM) you have access...

Just back from this fabulous hotel. Stayed in the adults only Hideaway with Butler service. Suite was of a good size with a lovely view of bay. Perfect for watching the beautiful sunsets. Hotel is well planned out with many different pools. As a Diamond Guest (DM) you have access to all areas and some areas including pools and bars are exclusive for Diamond Hideaway guests. The Buffet restaurant has specific tables as well for DG. We experienced fab service generally but just a few occasions service was very slow as mentioned in other reviews. Just relax and be polite. The Martini Mix bar often ran out of glasses and not enough staff to cope with demand. Probably due to so many wanting cocktails. The beach bars and A la Carte restaurants offer great food and everything is cooked fresh. However we didn’t like the Food Truck. The standards fell short generally to all other areas of hotel. On a downside and an important one, after a long journey from Gatwick to St Lucia we were met by a mini bus that was ready for the scrap yard. It almost ceased up several times during the transfer (2 hours). The island is very hilly and it would have been lovely to have taken in the views along the way but we were all anticipating the breakdown. It was also uncomfortable and no water to consume on board. As a 5* resort the mini bus should be able to cope easily with the hills and with Royalton branding and air-con. It wasn’t a good first impression. We booked a private transfer for the return. The staff throughout the hotel are extremely polite Samuel works tirelessly on the beach clearing up after lazy guests who can’t put towels in the bins provided. Don in Grazie was so happy it was a pleasure to see her. Such a lovely natured lady. Shane on the Entertainment Team is an absolute treasure and so so talented. What a lovely guy. Be sure not to miss the Country night with Shevron - the best night! The street party in Gros Eylet is also a must. We went out for lunch at nearby beach restaurant (short taxi ride) The Naked Fisherman Very expensive but it was a special occasion. We visited Rodney Marina and had a local chap Lincoln take us to nearby beach in his boat. Very informative and a great guy. Would recommend. You tell him what time to pick you up and he’s there. Overall a fabulous trip and would recommend it. Thank you Saint Lucia and The Royalton.

After a 2 hour ride from the airport, we arrived to learn they had overbooked reservations then put us in a room we did not ask for and called it an upgrade for ONE night. This was to their convenience NOT ours because after a long day of travel, we...

After a 2 hour ride from the airport, we arrived to learn they had overbooked reservations then put us in a room we did not ask for and called it an upgrade for ONE night. This was to their convenience NOT ours because after a long day of travel, we couldn't get comfortable and would now have to gather our belongings again be out by noon and wait 2-3 hours to be assigned another room the next day. We got to the so called upgraded room to learn the toilet did not flush and there was no running cold water to cool down the scalding shower. We spoke with manager Mervin the following day. He was of course apologetic and nice but had little power to do anything to accommodate without approval from the general manager which we never saw. We felt they should have automatically offered to comp or discount the first night as a start then offer something for our inconvenience. Nevertheless, we got through that rough night starting our holiday. The remainder of the stay was just ok. The overall customer service throughout the resort was subpar. There were of course a few exceptions that made the experience positive. The food and service was excellence at the chef's table. Also Kernisha at the excursion desk was one of the kindest people on the entire property. She gave great customer service with a big smile everyday. St Lucia is great but we would definately stay at Sandals next time we visit.

On our last day here and I have some do’s and don’ts Don’t accept an upgrade at the hotel unless you want to be forced to change rooms when they sell your upgraded room. We spent an entire day with a room change after unpacking our bags and settling in....

On our last day here and I have some do’s and don’ts Don’t accept an upgrade at the hotel unless you want to be forced to change rooms when they sell your upgraded room. We spent an entire day with a room change after unpacking our bags and settling in. At 11am on our 3rd day, we got a call saying that we needed to pack up and change rooms. After many many phone calls, I literally had to refuse to leave our room until the next room was ready. I sat in the room for 5 hours waiting for a room that was going to be ready in 45 mins. Otherwise, we would have had no room in the middle of our stay for hours. Don’t think Marriott will help you once you’re there no matter what level you are. We are Titanium, and contacted Marriott beforehand to make sure we would have no problems, trying to make sure we set up everything correctly. Oh, yes, everything will be great, we were assured. When they told us we had to pack up and move, we called and called and were finally told that Marriott has no ability to help you once you’re there. But they are happy to file a complaint and give you some points. Super. Don’t believe anything the hotel tells you before you arrive. I sent emails to several people at the hotel-including many who are the ones replying to bad reviews here with apologies. Once we got here, no one at the hotel would help us with anything and they denied having said what they had written back to us. I’m sure that when Serrgeo or Christian or Keisha respond to this review they will tell me how sorry they are. They do seem to be great at apologizing as they certainly have lots of experience doing that. Don’t believe anyone when they tell you that the next person, who comes on at 2pm, 9am or sometime on the second Tuesday of the week, will be able to resolve your problem. They either never arrive or they have no idea why the last person told you they could help. Don’t plan to sleep later than 6:30am because you have to race out and secure a place by the pool or you’re out of luck. Also, you have to make reservations for dinner on the app when it clicks on at 7am. But don’t count on the app. We never once were able to make a reservation. Don’t believe what anyone tells you about room service or housekeeping. If you need anything, and you will because the rooms are poorly stocked, you will wait hours and will have to call multiple times. Also, you have to wait in your room because they can’t come in without you there. Don’t expect a 5 star experience with the room. The rooms are definitely run down. We didn’t see any mold like others have mentioned, but they are shabby. Do expect that the staff will either be lovely and gracious or look at you like they want to kill you. They seemed to be very short staffed. Most of the staff just looked tired and angry. Do expect that the beach front, the pools and the common areas are very nice. It’s a beautiful spot. Have a few drinks or an edible by the ocean and you may forget what a sh*tshow the hotel is. Do go to the gelato spot. They have fabulous coffee drinks. Do order multiple items from room service. One serving of bacon is one piece of bacon. One cheesecake is literally a tiny one bite piece. And do expect to wait. Do expect to spend much of your vacation trying to figure out the app. Even the front desk has no idea how the app works. If you’re lucky that one person who can figure it out for you will show up at some point, but count on eating at the international default buffet more than you wanted because the app doesn’t work and you can’t make reservations. Do count on a two hour drive from the airport. Do yourself a favor and book a nice car, otherwise it will be miserable. If after this, you still plan to book here, do give yourself credit for your boundless sense of adventure and your apparently admirable optimism that things might work out better for you. That’s why we booked inspite of the bad reviews and now we just want to go back home.

Now that my trip is over. And my stay at this hotel is over I just want to say this is the rudest, Non accommodating resort ever. From the start we were quoted a price to upgrade into diamond club(Courtney)they automatically ungraded us with the price we were not quoted!...

Now that my trip is over. And my stay at this hotel is over I just want to say this is the rudest, Non accommodating resort ever. From the start we were quoted a price to upgrade into diamond club(Courtney)they automatically ungraded us with the price we were not quoted! Then we get there and the two women(Sara Lee &Naz) at the desk will not change it to what was said. (Eye rolls and rushing us to hurry up and check in so she can get back to gossiping &laughing.(Sara Lee&Nas) Being rude to my husband! No welcome drinks that they give to you! Just get up go to the bar yourself! The hideaway lobby staff is one big joke because they give information without thinking first! Made us go to the main lobby & almost missed our transfer saying we did not book with them but everyone knows the car services name. Naz asked me to take a survey& I gave a 3 and advised on the sheet no one said anything. She continued to laugh with her co workers & do no real work to fix any problem. We brought our own bags down& had to ask for a cart to the main lobby. Every time yeah go to the main lobby. All these things made me glad I decided not to stay with diamond club. A honeymoon couple described that they were having more problems than us. A waste of money. Sheryl was suppose to be at her station to meet with us never was there. Let’s move on to the food&service! The hostess were there extremely rude at the hibachi restaurant Zen. No hats at the habachi guessing because the fire show! No fire! She said she does not allow hats not the hotel but she.Very rude woman. Called the hotel& said it’s no such policy! Food was over cooked and over seasoned. I get my steak medium and they were always medium well or well done! If you want steak you might as well say rare you might get it cooked right! Not good at any restaurant. Drinks were subpar. Just throwing things together. No one is at the swim up bar for hideaway you have to look for the bar staff at the top! Extremely annoying. The adults only side is very quiet accept for the foam party! Only has one adult restaurant the rest is shared! Pool is close to the family pool. Rooms were clean but the smell is nose piercing! You can tell they are masking mold or mildew smells. All in all the only thing I enjoyed was going on the island but who ever owns this hotel should do a staff sweep of the people who are making you miss out on money, sales, accommodation, &good reviews. If you want to feel like your money was worth it stay somewhere else.They are ruining it. My room was 3111! We go on two overseas trips a year & this has not been a good one.

Overall upkeep of the property was fantastic, bartenders and butlers were phenomenal they attended to every need or request with a smile. Brendan was exceptional in his bartending duties as well as all bartenders in the hideaway bar. The vibe team was excellent, especially Samantha and Travis, as far as...

Overall upkeep of the property was fantastic, bartenders and butlers were phenomenal they attended to every need or request with a smile. Brendan was exceptional in his bartending duties as well as all bartenders in the hideaway bar. The vibe team was excellent, especially Samantha and Travis, as far as the rest of the restaurant staff we were met with rolling eyes as we asked to have plates cleared or bring more coffee, it’s like we asked for their first born or something, maybe it’s the culture but if you spend that amount of money you expect to be pampered. Elevators are a joke, there’s no upkeep with them, control panels left wide open, numerous stalls on elevator, myself was stuck in elevator for 40 minutes, it was a nice place to see but I would never go back and I would not recommend it to anyone!

First impressions count and on arrival at the hotel we were treated with total disrespect, in fact I would go as far as to say it must be like this when you are processed in going to a secure prison. The staff were rude and condescending and grabbed hold of...

First impressions count and on arrival at the hotel we were treated with total disrespect, in fact I would go as far as to say it must be like this when you are processed in going to a secure prison. The staff were rude and condescending and grabbed hold of our arms to put on the bracelets like we were being security tagged. No offer of a welcome drink at all. It was a horrible experience. Our room was in the Diamond Club Hideway Section. On entering the room the smell of damp and mould was overpowering. Having just gone through the awful check in experience, I really didn’t like to make a fuss about the room just in case we were thrown out of the hotel. We put up with the smell for about 5 days and then due to the concern of mould spores in the air conditioning unit we requested a room move and Carla our butler sorted this out for us. She agreed that the smell was concerning. Unfortunately on checking out the reception staff wanted to charge us for a room move!! The bed was extremly confortable and pillows good. Our butlers were Merkel and Carla. All our dinner reservations were made via the butler service and they were very responsive via WhatsApp, as well as finding us throughout the day at the resort just to check in to say hello and if we needed anything. As to the staff (except in the Diamond Club Hideaway Building 1 staff), all the staff were lovely, always a smile and a greeting and very responsive if you asked them in return how they were. I really think as a 1st contact the attitude of staff in Block 1 needs to be addressed. We spent most of our days on the beach by the Pisces bar which was friendly and efficient, shout out to Brian and Leandy. Unfortunately there was the usual people who reserved sunbeds and never came back tot hem until middle of the afternoon and nothing is done about it. Also families with young children came up to the Hideaway part of the beach for adult only to feed the fish, we feel that we pay a premium for no families and yet again no staff kept this under control; We spent most of our evenings at the Aquarius Bar as the entertainment was not to our liking and was repetitive and noisy, the Vibe team feeling the need to ‘shout’ down the microphones. The atmosphere around the Aquarius bar was more to our liking. Restaurants, we only used the Buffet for lunch, the speciality restaurants, the Dorado was our favourite for dinner and Grazie trattoria for breakfast. We loved the Zen Teppanyaki and Hunters Steak House, but were not keen on Calypso and Armadillo so only went one to those last 2. The minuses part of the holiday: Check in – rude customer service in Block 1 Room are lovely and big but need a little TLC - mould on some of the walls, wardrobe doors not sliding very well, need repairing. Mini fridge, had missing door shelf, door to cupboard fridge housing would not close flush Beach towels are awful, threadbare and bleach stains on them, I would definitely recommend taking your own. Sunbeds are awful, stained and fabric so when it rains they get soaked and people just tend to leave their towels there for the staff to clear up instead of returning to the towel cabin booth. I think they should have a towel card so you only get 1 towel at a time. They ran out of towels numerous times when there was a downpour as well! I cant say we had a bad experience as you have to make your holiday your own and if you are constantly finding fault with everything you wont enjoy yourself. Its definitely not a 5 star hotel and needs a little work. Would I return, probably not but wouldn’t put anyone off going .

This is NOT an "adults only" resort. The Hideway is simply a section of the Royalton resort that is for adults only. It has 1 pool, a beach area, a pool bar, an evening bar and a small restaurant. All other restaurants, pools, bars, beach, entertainment is shared with the...

This is NOT an "adults only" resort. The Hideway is simply a section of the Royalton resort that is for adults only. It has 1 pool, a beach area, a pool bar, an evening bar and a small restaurant. All other restaurants, pools, bars, beach, entertainment is shared with the Royalton family resort. So if you think you're booking an adult only resort like we thought, you are not. So most meals had kids running around. Not the vacay we were looking for. When you are at the Hideway pool, you overlook the large Royalton family pool, so of course the family noise carries as well. The resort is very nice and has many food options. It just wasn't what we thought we were going to. The restaurants were not horrible like so many reviews I read before. It is resort food, so it's not fine dining, but it was good. The buffet just needs to keep their food warmer. We thought the best restaurant was the Dorado in the Hideway, but it does have a small menu that doesn't change throughout the week. The rooms were fine. We had an ocean view jr suite in Bldg 2. The room was clean, we did have an ocean view and our housekeeper Maxilina did a great job taking care of us. They do include shampoo, conditioner, body wash and lotion in the room as well as a hairdryer. The bed was very comfortable. No compaints on our room. I read alot of reviews about rude employees. We found that to be completely untrue. The staff was top notch, from check in, to bartenders to waiters. They were so friendly and did a great job. Shout out to Sam and Travis from the Vibe team, bartenders Brenden, Stephen, Johnny, Reena, and Coconut Sam. They kept the drinks and conversation flowing! The one issue we noticed is that we are "rule followers", and they do not enforce most of their rules. Dress code, smoking in the pool and at the bar and most irritating, we pay extra to be at the adult only Hideaway section and yet there were Royalton people constantly coming into that section to drink, lay out, etc and they were not told to leave. The space is limited, not enough lounges at the beach or pool so when you see Royalton people taking up that space, it's irritating. Now all the complaints about the drive, yes it takes 2 hours by car on a 27 mile long island to get to the resort. It's narrow windy roads. The resort can't help that. But it's nice to know in advance. You can take a helicoper for $200 per person or a ferry (not sure of that cost). All in all, it is a beautiful resort, the staff is great and many dining options. I won't return only because I prefer an adult only resort when I am on vacation.

The hotel was amazing, the staff was incredible and the food was outstanding. We stayed at the hideaway diamond club with the most mazing view of the cove. We fell asleep listening to the waves crashing and woke up to the same wonderful sound each morning. The restaurants we all...

The hotel was amazing, the staff was incredible and the food was outstanding. We stayed at the hideaway diamond club with the most mazing view of the cove. We fell asleep listening to the waves crashing and woke up to the same wonderful sound each morning. The restaurants we all amazing with their choices and portions. At check in we were greeted with a smile and there was smiles throughout the entire resort. one hiccup and that was they gave me the wrong room and took them a couple of days to fix it, but they did and we were happy. On some of the reviews people were saying the hotel is outdated but we did not experience this and our rooms were perfect. The ride from the airport is a rollercoaster that is for sure but well worth it once you get to the hotel. You do have a choice to book a helicopter from the airport to take you north which you would land at an airport about 20 minutes from the resort at $220 USD person or take the shuttle for an 1.5 to 2 hour ride free with your package. While we were there we did the street party held on Friday nights in the local town and it was awesome and I would highly suggest doing it. the party doesn't really start till late but so much fun. We also got tattoo's while there and this guy was incredible 758 Limitless Tattoo Bonne Terre gap, St Lucia. Chris is amazing. 758-722-3509 I would highly suggest this resort.