Hideaway at Royalton Blue Waters

Fletcher and Kimmone from Aquarius Bar! I had to take the time out to give them a special shoutout! I literally did not want to leave! They made my experience memorable! These staff are the star at Hideaway at Royalton Blue Waters. I had fun! Definitely coming back

Stayed at the Hideaway at Royalton Blue Waters for my bday/anniversary in Feb. 2025. Check in was ok, but was roped into a breakfast to “celebrate their anniversary” the following morning that turned into a 3 hour sales pitch for a resort club membership. Was repeatedly told beforehand that it...

Stayed at the Hideaway at Royalton Blue Waters for my bday/anniversary in Feb. 2025. Check in was ok, but was roped into a breakfast to “celebrate their anniversary” the following morning that turned into a 3 hour sales pitch for a resort club membership. Was repeatedly told beforehand that it would not be a sales pitch. But once we were hooked in, we were pressured to buy a membership. We finally walked away. A total waste of time. We booked a Diamond Club Presidential Suite, which was not properly stocked upon our arrival. The room was listed as “ocean view”, but the ocean was only visible from the balcony. In addition, even though much fanfare was made about asking why we were visiting the resort, my room was not provided with the requisite “Happy Birthday” or “Happy Anniversary” banner I saw on other room doors. A small thing, but it did not go unnoticed. The presidential suite at this resort is also noticeably smaller than those at other ROYALTON properties and not worth the upgrade. Lastly, we were looking forward to dining at the jerk hut. This was NOT jerk chicken. Rather grilled chicken with jerk sauce. Overall, the experience was adequate, but staff was generally pleasant and attentive. I will not return to this property.

I filed a complaint with Marriott Gold Reward as whomever came in to decorate the room for my partner birthday stole over $150.00 USD. This person went into the side pocket in my luggage to get the money out. They were smart and left some of my money there. Sadly...

I filed a complaint with Marriott Gold Reward as whomever came in to decorate the room for my partner birthday stole over $150.00 USD. This person went into the side pocket in my luggage to get the money out. They were smart and left some of my money there. Sadly for your maid service I only had to pay for a roundtrip taxi and nothing else so it was easy to notice how much money was missing. I paid for an excursion on my credit card at this resort as well so they knew we were going to be gone all day. So sad and disappointed! Also, I informed the supervisor of the day Akeem that we had to check out early due to an oversold flight so American Airlines changed the flight and he refused to refund our last night remaining night as we filed out a form and I also showed him our new flight but he still refused to refund $421.11 to my card for the night of 2/26/25. I am going to dispute it on my credit card. So we didn't get a change to stay the last night. We checked in on 2/22/25 and checked out on 2/25/25 although we were suppose to checkout on 2/26/25. Terrible experience and I've already been informing friends and Marriott Corporate of my horrible experience there.

Here at the moment, I will make a fuller rewiew when home, but i feel I must make a comment on the adult pool entertainment staff, we are a group of mature adults, staying at Hideaway, unfortunately the music and entertainment at the pool infront of the beach is more...

Here at the moment, I will make a fuller rewiew when home, but i feel I must make a comment on the adult pool entertainment staff, we are a group of mature adults, staying at Hideaway, unfortunately the music and entertainment at the pool infront of the beach is more incoming of a 18 to 30 group, antics edged on by the pool staff. Not at all what we would have expected, or indeed advertised. As I previously stated, a fuller review will be forth coming.

We had a great time at the Hideaway. Food was always good no matter which restaurant we tried. Favorite was the Italian where you could go for breakfast, lunch and dinnner. Staff always friendly, helpful and very hard working. Always something to do if you wanted to and amazed at...

We had a great time at the Hideaway. Food was always good no matter which restaurant we tried. Favorite was the Italian where you could go for breakfast, lunch and dinnner. Staff always friendly, helpful and very hard working. Always something to do if you wanted to and amazed at the talent of the entertainment staff. Thanks to all for a fun filled holiday.

Overall: great experience and nice resort- will return Rooms small but in good shape and very clean Comfy beds Very clean resort overall well kept Very pretty resort at night Nice job keeping up with bathrooms by pool- especially when very wet people soaked the floor Clean pools - watched...

Overall: great experience and nice resort- will return Rooms small but in good shape and very clean Comfy beds Very clean resort overall well kept Very pretty resort at night Nice job keeping up with bathrooms by pool- especially when very wet people soaked the floor Clean pools - watched a gentleman scrub railings and edges of pools Always found chairs at beach or pool Fixing concrete work that was slightly beat up- nice to see things well cared for Food good - always asked what server recommended or what people said they liked Martini bar staff excellent Lobby bartender excellent Free cabana for the day was awesome Some grumpy staff - but then again- some patrons are RUDE- or never tip Jerk Hut for lunch everyday- yum! Need to get the third elevator in working order Diamond club should be able to bypass Buffett lines at check in to go back to DC section Not a lot of perks to DC at this resort We only got our turn down service twice Two butlers Poor selection of booze for DC members and non members. Often out of beer, vodka, and other basics Dazzling Party was really fun White night was not as good as it could have been- white night entertainers were not exactly impressive Live band was cool but Punta Cana goes all out with decor (hanging lights) Michael Jackson show was decent Water show was different and unique Consider more live music in the common area outside of lobbies and some of the main restaurants. Suggestions: Need to move poolside DJs somewhere where they can be easily accessed by the crowd for more interaction Maybe a second bar as well for the dinner hours. Took a long time to get drinks at dinner Have someone constantly filling coffee at breakfast Staff Shout Outs: Hostesses Joan and Ashley at Graize, Calypso, and buffet - wonderful ladies. Very friendly, polite, and personable Aquarius- bartender Lisa- awesome! Lobby Bar- Akeem (omg- was that his name?)- brings great energy to the bar, friendly, efficient, full of life Martini Bar (favorite place to hang b/c of staff)- Raymond, Dane, Erick, Geovanni, Denroy- these guys were the BEST! They flow so nicely together. Working behind that bar like a well oiled machine; dance, sing, talk- we visited everyday- sometimes multiple times. Each one of these men brought something unique to the vibe of the bar. Hunters- Yanique & Akeem - thank you for your service and kindness. Spa- Ingrid and Corona were awesome. We had them for our couples massage. So great! Antonette at Tex Mex was very kind and memorable Assanni from the Vibe Team was awesome; personable and kind Christina our breakfast server at Graize- thank you Dervon from the Dazzling Party- you rock/ thank you Tyrese, our cabana boy! Thank you thank you for your genuine kindness and upbeat personality. You’re an extremely hard worker fueled by passion to see people smile.

Overall, it was just an average, at best, hotel. I was able to touch electrical wires in the wall in my room, the water pressure was inconsistent and the temperature would fluctuate between cool to scalding and back. The food was good, not great, but was told could only eat...

Overall, it was just an average, at best, hotel. I was able to touch electrical wires in the wall in my room, the water pressure was inconsistent and the temperature would fluctuate between cool to scalding and back. The food was good, not great, but was told could only eat if you made a reservation on the app that never worked. The pools were clean and warm at all times but in need of tile repair, almost cut my foot on a broken tile. The beaches were kept clean and tidy with a crew cleaning up any of the seaweed that washed ashore. The staff members are either extremely friendly and helpful or have no business being in customer service

The room was very small. The bathroom door did not close, was not aligned properly. The shower door was full of soap scum (they told us it was a flaw in the glass), the toilet holder was loose and not properly secured. There were signs of mildew around the edges...

The room was very small. The bathroom door did not close, was not aligned properly. The shower door was full of soap scum (they told us it was a flaw in the glass), the toilet holder was loose and not properly secured. There were signs of mildew around the edges of the floor. The safe was not secured properly, it was just loose with a wire attached (anyone can just rip it out and walk out), the ceiling was dirty. The service was slow if at all anyone was there to assist you. Food was lacking availability, drinks were watered down (hardly any liquor was in them), restaurants were empty yet we had lots of trouble booking a table for dinner. Staff was not around to assist with anything. No food or drinks were taken at the pools, you had to go get it on your own. Our room was supposed to have a slight ocean view (ha!) what we had was branches of palms, alley driveway where employees park and do deliveries. The elevator closest to our room was out of order, had to walk a long way to get to the other elevator. There is absolutely nothing good about the service at this resort. It does have a beautiful layout, beach was beautiful (but wherever you go the beach will always be beautiful). The resort lacked that lush tropical feel. There were hardly any activities at the pools. If you have to spend money at an all-inclusive, this is definitely not the place to do so. GO elsewhere!! If we could get our money back, we'd do it without a blink. We will not return to this resort. Just a terrible facility, we made it work, but what can you do if the resort does nothing to accomodate your complaints.

Nice room with a great view and excellent property. The Royalton is very well staffed with lots of assistance, whenever requested. A benefit to The Hideaway area is the butler service provided by Kamal (Mr. Jammazin). He does try his best to make sure the Hideaway stay is excellent. The...

Nice room with a great view and excellent property. The Royalton is very well staffed with lots of assistance, whenever requested. A benefit to The Hideaway area is the butler service provided by Kamal (Mr. Jammazin). He does try his best to make sure the Hideaway stay is excellent. The Diamond club option gets you a suite closer to the beach. The Diamond Club Grazie restaurant is also excellent.

Review of Royalton Blue Hideaway (Feb 17-21 Stay) My stay at Royalton Blue Hideaway had its highs and lows, making for an overall mixed experience. Diamond Club Staff – 9.9/10 The Diamond Club staff was amazing throughout my stay—accommodating, professional, and always accessible. While I’m unsure if I received my...

Review of Royalton Blue Hideaway (Feb 17-21 Stay) My stay at Royalton Blue Hideaway had its highs and lows, making for an overall mixed experience. Diamond Club Staff – 9.9/10 The Diamond Club staff was amazing throughout my stay—accommodating, professional, and always accessible. While I’m unsure if I received my Diamond Club points, their commitment to service was exceptional. Stand-In Butler, Akeem – 10/10 Akeem was phenomenal. He was attentive, professional, and genuinely kind. Whether on duty or in passing, he always checked in to ensure we were okay. His service was the highlight of my experience. Disappointments & Missed Expectations For a 50th milestone birthday celebration and my first time in Jamaica, the experience did not live up to my expectations. • Nexus Tours employees were missing, causing unnecessary stress regarding confirmation for return departure. Thankfully, Diamond Club staff stepped up, ensuring assistance was available. • One of the resort photographers was incredibly rude—when I inquired about pricing, I was accused of being cheap, which was both unprofessional and offensive. As someone who works with top multi-billion-dollar companies, engages in philanthropy, and is an active community advocate, this was unacceptable. • No birthday acknowledgment—despite seeing decorated doors for other guests, mine was overlooked. This lack of recognition left me feeling disappointed. Service & Housekeeping Issues • Butler service (excluding Akeem) was subpar. For the price paid, the long wait times and lack of proactive service were frustrating. • Housekeeping issues—I had to request tub cleaning multiple times, only for it to still be forgotten until the next day. Final Thoughts While the Diamond Club staff and Akeem provided outstanding service, the lack of organization, professionalism from certain employees, and failure to meet basic expectations for a milestone birthday celebration significantly impacted my experience. For the cost and brand reputation of Royalton, I expected a much more seamless, premium experience. The grounds were well kept. Friendly staff that spoke as you walked the grounds. The restaurants and food were ok. Please show up early in the morning for seating near the pool because guest will place their items to reserve seating and go back to their room. Whew!

Rooms are extremely small. Staff was 50/50. Many workers barely said a word or smiled. And we are always polite and typically over tip. All booze was bottom shelf. When we were able to get into a restaurant, the food was not good. The app you are supposed to to...

Rooms are extremely small. Staff was 50/50. Many workers barely said a word or smiled. And we are always polite and typically over tip. All booze was bottom shelf. When we were able to get into a restaurant, the food was not good. The app you are supposed to to use to book reservations rarely works. The help line in the mornings to get help to book has been 8-12 people long. Shower drips all night. Sink leaks. They did not have our room ready at 4pm and we were forced to wait an hour. The beach is very small. The outside bars are understaffed and you have to get to the beach at 6am to reserve a seat by the ocean, as there are about 50-75 for a resort with a 1200 person capacity. We are here on a free retreat as a purchasing incentive, but tomorrow we will be seeking offsite dinning and paying out of pocket. If I would have paid, I would be seeking reimbursement or relocation. This is the first negative review I have ever left, of anywhere.

Getting away was great, the property was clean and staff everywhere to help. But the staff was very off-putting and could tell they were annoyed at guests. We were told 3x our transfer was included. And then we got there and we’re stranded because our transfer was not included. The...

Getting away was great, the property was clean and staff everywhere to help. But the staff was very off-putting and could tell they were annoyed at guests. We were told 3x our transfer was included. And then we got there and we’re stranded because our transfer was not included. The chairs had several that were broken by the pool, our shower never kept a steady temperature. It was either scalding hot or freezing cold and when asked to fix it, the desk said they would fix it in the morning Which we agreed with and then at 10 o’clock at night, a maintenance guy used his card to come into our room while our do not disturb was on the door and without knocking. We went to the manager with this issue and wrote a report and she never got back to us in the three days after and finally got back to us via email after we wrote a complaint and she said that no one came into our room that there was no scan which was false. We felt like our security was at risk and that they were very not dependent to fix things even things as simple as asking for 2 to 3 pillows and receiving one. Somethings were little some things were big, but ultimately they were not dependable and did not care about our safety or security. I know brand wide. Royalton has reservations for restaurants. But we Barely got access to the restaurant that we wanted because of this. If you’re not a diamond club member it is likely that you will not get reservations at the restaurants that you desire because of the amount of reservations in the amount of diamond club members. I don’t feel like the diamond club would be worth it, but you also won’t get the food that you want. We will go to all-inclusive again, but never at Royalton.

Absolutely fun with Mali and her team brought the vibes by the pool everyday. She was funny and always involved us. The games she did were great and the group looked forward to it everyday. The foam party was amazing ,definitely coming back for th vibes. Keep Mali w are...

Absolutely fun with Mali and her team brought the vibes by the pool everyday. She was funny and always involved us. The games she did were great and the group looked forward to it everyday. The foam party was amazing ,definitely coming back for th vibes. Keep Mali w are coming back for her

Resort was nice and clean only complaint was that my ocean view room wasn't much of a ocean view. Never complained to staff because tried to purchase a upgrade upon check in and was told no other rooms where available so i thought there was no reason to complain.

Michaela at the lobby bar is amazing ! And makes the best drinks ☺️ Joan at the buffet is amazing so friendly Amazing resort will return The cleanest resort I been too Braclets being the room key is a huge bonus Very nice gentleman works at the Aquarius bar all...

Michaela at the lobby bar is amazing ! And makes the best drinks ☺️ Joan at the buffet is amazing so friendly Amazing resort will return The cleanest resort I been too Braclets being the room key is a huge bonus Very nice gentleman works at the Aquarius bar all day Always someone willing to help Sitting by the pool, they would find chairs for us to sit on and an umbrella always even on the days it was packed

We have stayed at many different Royalton resorts around the world but this one is by far the worst. Housekeeping on multiple occasions attempted to enter our room even with the do not disturb flag on the door. When confronted, had no excuse for ignoring the sign just repeatedly saying...

We have stayed at many different Royalton resorts around the world but this one is by far the worst. Housekeeping on multiple occasions attempted to enter our room even with the do not disturb flag on the door. When confronted, had no excuse for ignoring the sign just repeatedly saying do you want your room cleaned. 9pm staff walked into room claiming trying to restock beverages even with the do not disturb sign on door. We felt like they were attempting to enter to have access to our things. The restaurants were always out of menu items. Non of the bars could make a decent espresso martini. The quality of drinks were very poor. Room service took 2 hours one evening. Roaches in the buffet restaurant. The bathroom in our room smelled like sewage. Shower ran cold after one minute. Kids and small children in many areas of the adults only side. This place lacks the quality of service that the Royalton brand represents at its other properties. We will not be returning.

We really enjoyed our stay. The rooms were comfortable and very spacious. We were in a swim up room with a large patio in the Diamond Club Area. Pros: The food was very good-highly recommend the Italian and Sushi Restaurants. Our chef in the sushi restaurant was very entertaining. I...

We really enjoyed our stay. The rooms were comfortable and very spacious. We were in a swim up room with a large patio in the Diamond Club Area. Pros: The food was very good-highly recommend the Italian and Sushi Restaurants. Our chef in the sushi restaurant was very entertaining. I have a shellfish allergy and was well looked after. The cafe where you could get a variety of drinks and light snacks was a bonus. We had access to the diamond lounge where we could get quality drinks and food all through the day. The resort was kept very clean, including the general washrooms. We loved our Butlers, Akean and Teon. Cons: The music was extremely loud all day and late into the night. We felt that the entertainment was varied but we were looking for more of a Jamaican vibe. There weren't enough umbrellas around the pool and those that were there had seen better days. The beach area chairs and cabanas are run down. As guests who need shade we were disappointed. The weather was not the best, with many cloudy but hot days, rainy drizzles and extreme wind. Most of the time was spent at the pool even though we are ocean front lovers. All in all, we would say that being at the Hideaway side was good for adults who don’t mind the noise and like to party during the day.

Hideaway blue waters! What can I say! It’s been an amazing trip At the pool Nadine was amazing at keeping our drinks topped up all day/every day! Devine made sure we got Sunbeds and umbrellas everyday and looked after us so well! Our room was fabulous! And our housekeeper was...

Hideaway blue waters! What can I say! It’s been an amazing trip At the pool Nadine was amazing at keeping our drinks topped up all day/every day! Devine made sure we got Sunbeds and umbrellas everyday and looked after us so well! Our room was fabulous! And our housekeeper was brilliant

Pros - Beach is great! - Pools are nice. Lazy river and water slides are awesome - Room was well appointed - Relatively close to the airport Cons - Food was subpar. Long wait for food at the a la cart restaurants. Felt bad for families with young children literally...

Pros - Beach is great! - Pools are nice. Lazy river and water slides are awesome - Room was well appointed - Relatively close to the airport Cons - Food was subpar. Long wait for food at the a la cart restaurants. Felt bad for families with young children literally falling asleep waiting - Customer service/app absolutely frustrating and disappointing. Impossible to book restaurants. We also booked a poolside cabana on the app. Went to pay for it two hours later and it was not available. We were told booking on the app was a confirmation not a reservation??? Staff were rude and not helpful whatsoever. That was our deal breaker. We travel several times a year but will not come back here.

We had a wonderful time here! While no trip/vacation is without a bump in the road, there was nothing that derailed our vacation. ARRIVAL/CUSTOMS: We landed early, but so did a few other planes, so customs/immigration was a bit...crowded. Be patient, dont get overwhelmed. Follow the yellow arrows, go directly...

We had a wonderful time here! While no trip/vacation is without a bump in the road, there was nothing that derailed our vacation. ARRIVAL/CUSTOMS: We landed early, but so did a few other planes, so customs/immigration was a bit...crowded. Be patient, dont get overwhelmed. Follow the yellow arrows, go directly to a kiosk, get your slip of paper, and go directly to the booths (they have turnstyle entries), get your bags and proceed to customs, the line looks longer than it takes! Shuttle area; also can be crowded, find your shuttle provider, you will likely have to confront them, they wont just see you standing there. Dont be shy! If you have anxiety with crowds, etc then Club Mabay is liekly the way to go! We saw them zipping right through with escorts! (but overall it took less than an hour to get through it all) ROOM: We had a luxury ocean view room. While it was on the smaller side than what we are used to, it was still larger than a standard hotel room. Plenty of space for the limited time we spend in the room. We were on the 6th floor, so we had a great view. The lower floors likely didn’t have the same views, so I can understand some frustration on that. Suggestion: label the rooms differently- limited ocean view, obstructed ocean view, etc). Water pressure was good. Temp did switch from warm/hot/cold during a shower most times depending on time of day. PIllows could be better-next time I would bring my own. FOOD/DRINKS: I will say, I am not a foodie, so I enjoyed everything I had. Pizza, Jerk chicken, the burger at the beach, the chicken caesar wrap, shrimp salad, steak (at Hunter), lamb (at Dorado). I thought it all tasted wonderful. The breakfast only being buffet style was a bummer. We typically like to enjoy the ala carte breakfasts offered for Diamond Club, but for some reason that wasn’t available during our stay. They did offer a smaller buffet option at Calypso, which was a bit less crowded than the main buffet at least. Drinks are great! They dont short pour. Bring a tumbler, they will fill it :) SERVICE/STAFF: This is where they CRUSHED IT. Service was impeccable. We were greeted by our Concierge, Mona-Lisa, (who was amazing. In constant contacted with us from about a week out to daily while we were onsite) and escorted to the diamond club check-in area. Mona-Lisa handled everything! We got some snacks (perfect after a long travel day) and received a welcome drink while Mona Lisa got us checked in. Then, Mona-Lisa & Noel (1 of our 2 butlers) took us to the room and gave us a tour of everything in the room. I requested a bottle of bubbly and Noel promptly brought it. We snagged seats the next day at the DC beach area, where we met Maria! Let me tell you about Maria!! She was amazing! Her smile is contagious and her energy cannot be matched! It is clear she loves her job! She got us drinks quickly and came by just before lunch started so she could get our orders in. She helped us get chairs the next two days and even got me a special salad (I needed some greens). Both of our butlers (Noel & Teon) were also exquisite. Checked on us every morning and evening, walked us to dinner, and made sure we had all we needed throughout the day (including an umbrella the night it rained). One of the roaming photographers, TJ, captured some great pics of us, and his energy can only be matched by Maria (haha). He was always so happy & was great at making us feel relaxed during any picture session. A few other staff worth mentioning are Samantha at Grazie, Akeem at Hunter & Kimone at the Blue Waters pool/cabanas. We had an amazing time. The power went out for about 5 minutes one evening and for some reason our room didn’t kick back on right away, but I reported it to our butlers, and they were on top of it, everything was restored within 40 minutes. For us, service makes or breaks a trip, how we are treated matters. Even if everything wasn’t perfect, the staff made us feel like Royalty!

Front staff was not as friendly .. But our concier Resheann Goslin made everything fantastic and was very knowledgeable. Ask for her she knows how to make you feel very welcomed from the 1st day to the last. Food was good but you do have to make reservations which kinda...

Front staff was not as friendly .. But our concier Resheann Goslin made everything fantastic and was very knowledgeable. Ask for her she knows how to make you feel very welcomed from the 1st day to the last. Food was good but you do have to make reservations which kinda sucks because they want you to reserve threw the app. Which doesn’t work very well .Overall a okay resort .

Thyrone was the best entertainer and was an awesome person at his job I will come back for the awesome experience he dance so good and you should have more of the staff dance cause the rest of entertainment was not good and the beach is great and the waitress...

Thyrone was the best entertainer and was an awesome person at his job I will come back for the awesome experience he dance so good and you should have more of the staff dance cause the rest of entertainment was not good and the beach is great and the waitress are great I will be back with a few changes the restaurants were ok but the best was Grazie omg the chicken parm was awesome

Diamond club Hideaway lounge At our arrival the staff never offered a welcome drink, no smile! Then the lady told us that for the first evening diner, we would have to go to the buffet!!! I said no, then we waited to speak to our butler and finally we got...

Diamond club Hideaway lounge At our arrival the staff never offered a welcome drink, no smile! Then the lady told us that for the first evening diner, we would have to go to the buffet!!! I said no, then we waited to speak to our butler and finally we got a reservation made! We went to the club a couple of time and when I asked for a gin and Tonic, the server responded, we have no tonic???? I said What ??? then after 20 minutes she came back with some tonic. The staff were not friendly, did not smile, and they did not even look at us. Room We had a swim out (2104). At our arrival in the room the fridge was not filled, one of the bottles of coke was half empty (used). We had to ask daily to have a refill. They were no iron, no iron board, the shower door was dirty, there was no beach towel in the room and only one long chair. Turn down at night was done 2 times during our 10 days stay. One day, the cleaning lady forgot to lock our patio door and left it half open. Restaurant Hunter steakhouse restaurant New Year eve. That night everyone had the same menu (was fine with that), it was steak. We asked for a cooking “medium wear”, but the server said, " you can’t, all steak is medium tonight" We asked the manager of the Hunter to have our steak the way we like. Finally, we got them the way we asked for, and they were very tasty. Italian restaurant Our reservation was at 6:45hrs PM and we got our plates at 8:05hrs PM. I had a steak full of fat with some salad and one piece of tomato, no potatoes or rice like advertised in the menu! The restaurant supervisor came and offered us to come back another time to prove that they could do better! Again, at the Italian restaurant for breakfast this time. I ask 2 eggs over easy, one egg was rotten 😡and I got sick! It took an hour to get our plates! Besides us they were some customers who were talking to a manager and were very mad! They order egg Benedict and get burger breads instead of English muffins. Who does that on a 5**** resort. In our stay we only had two breakfast order to our room, all the other morning was at the Italian restaurant. Event at our last day, we had to wait an hour for our breakfast while the restaurant was half empty! Never we had what we ordered. ex: menu say Banana pancake with whip cream. what I got was pancake with syrup, that's it. Not a morning of this 10 days, we had what I asked for breakfast. TEX Mex, On our last night. We waited at lease 20 min to get wine and water to the point that we had to ask the hostess to have some. Then ordered and got our soup but no spoons. We waited 20 min for those, soup was cold. We also ordered steak and had to ask for a steak knife to cut and was full of fat.

Anthony Morgan from the Vibe team made our stay unforgettable. He and his team are very accommodating to the guest. Forever thankful to our new friend. We will definitely be back to visit and we hope that Tyrone will still be there. Thank you again Jeff and Julie

Beautiful resort in Jamaica. Rooms are nice but on smaller side, good enough for 2 people. If you need anything just send a request in the app and it’s delivered. Hotel is very clean. Food is really good. Coffee is amazing. I really liked the Hideaway side as it was...

Beautiful resort in Jamaica. Rooms are nice but on smaller side, good enough for 2 people. If you need anything just send a request in the app and it’s delivered. Hotel is very clean. Food is really good. Coffee is amazing. I really liked the Hideaway side as it was calm compared to Blue Water side, although there was always something going on by the pool. Vibe team was trying their best to get guests involved. Great little cafe with pastries, sandwiches, ice cream and any coffee you want. Really liked their iced coffee. A la carte restaurants were good. I was sorry that we could not get a reservation for the Japanese one as it was one of the favourite for us at Royalton Punta Cana. Stake house was very good, Indian and Italian as well. Tex Mex was just ok for us. Buffet had lots to choose from. Beach was beautiful and clean, water in the sea as well as pools was nice and warm. First day we had trouble to get loungers and beach towels but then figured out to talk to the pool attendants and for few dollars they would get you everything including umbrella. Foam parties are fun as well as slides and lazy river. Jamaica day dinner was unforgettable. We stayed in room 315 just above sea food restaurant with a bit of a view of the sea. Higher floor would have a nicer view. All in all great resort and I hope to go back in the future.

Tyron from the vibe team was the best. He was super nice helpful and got us engaged in the activities they provided. He also taught us a lot about there culture and taught me a ton of new dance moves. The jerk chicken was also amazing and something also I...

Tyron from the vibe team was the best. He was super nice helpful and got us engaged in the activities they provided. He also taught us a lot about there culture and taught me a ton of new dance moves. The jerk chicken was also amazing and something also I will never forget from my vacation.

Great week here, very clean and good food, whole property was very organized, shout out to the vibe team for entertaining us especially Tyron and Kelly for making sure we had a good time each day, we became great friends with them and they made sure everyone around the pool...

Great week here, very clean and good food, whole property was very organized, shout out to the vibe team for entertaining us especially Tyron and Kelly for making sure we had a good time each day, we became great friends with them and they made sure everyone around the pool was having fun!

The title is (my favorite person on the vibesteam Tyrone ) Me and my lady and friends come to this resort for a week and while on vacation we meet someone and the vibesteam he made our trip so fun and happy Tyrone from the vibesteam is so amazing and...

The title is (my favorite person on the vibesteam Tyrone ) Me and my lady and friends come to this resort for a week and while on vacation we meet someone and the vibesteam he made our trip so fun and happy Tyrone from the vibesteam is so amazing and talented and such a great dance and friendly he make everyone have a wonderful time there he is fun to be around hope fully we will be back again.

This resort was truly amazing, the food was amazing, beach/pool, every inch of this hotel was very clean and well Kept! The staff at hideaway made our trip, so friendly, helpful and the vibe team kept us laughing and entertained! Special shoutout to Tyrone and Kelly from the vibe team...

This resort was truly amazing, the food was amazing, beach/pool, every inch of this hotel was very clean and well Kept! The staff at hideaway made our trip, so friendly, helpful and the vibe team kept us laughing and entertained! Special shoutout to Tyrone and Kelly from the vibe team who went out of their way to make sure we had the best week at hideaway. Highly recommend this resort to everyone.

This was our first time in Jamaica, and overall, we had a fantastic experience! The resort was beautiful, well-maintained, and provided the perfect setting for a relaxing getaway. Room & Amenities: While our room was on the smaller side, it wasn’t an issue since we spent most of our time...

This was our first time in Jamaica, and overall, we had a fantastic experience! The resort was beautiful, well-maintained, and provided the perfect setting for a relaxing getaway. Room & Amenities: While our room was on the smaller side, it wasn’t an issue since we spent most of our time enjoying the resort. The bed was comfortable, and we loved the stylish, modern furniture and light fixtures throughout both the room and the resort. The bathroom was well-designed, featuring a dual-head shower (rainfall and standard), though the water temperature was inconsistent at times. A small improvement would be adding towel hooks in the rooms, but we really appreciated the full-sized shampoo, conditioner, and body wash provided. One of our favorite conveniences was the room key bracelets—so much easier than carrying a card! The spacious balcony was another highlight, offering a great place to unwind after a long day. A special touch that made our stay even more memorable was the honeymoon setup in our room. Our door had a sign, and we were welcomed with balloons and rose petals on the bed—a thoughtful gesture that made us feel extra special. Resort & Facilities: The resort was easy to navigate due to its intimate size. We stayed on the fourth floor of the Hideaway wing, which provided a short, convenient five-minute walk to the beach. The reliable wifi was a perk too. However, be sure to pack essentials like your toothbrush and medications, as the on-site shops charge a premium for basic items. Additionally, the ATMs on the premises levy a withdrawal fee of $5–$7 USD, which felt rather steep. Entertainment: Jamaicans definitely know how to throw a party! From pop-up bars to dazzling fireworks, atmosphere was always lively. The nightly entertainment was a blast, even if most performances were lip-synced. The Michael Jackson tribute was a standout, along with high-energy concerts, mesmerizing fire dancers, a skilled magician, a talented violinist, and impressive vocalists. The 360 photo booth added a fun touch. However, the Beauty and the Beast show felt a bit low-budget, with costumes that could use an upgrade. Food & Drinks" The food was good but not quite what we'd expect for the price. There were several à la carte options, and we especially enjoyed the Italian and Tex-Mex restaurants, but securing reservations elsewhere was nearly impossible. The buffet had solid options, though it could get repetitive, and some choices seemed unusual. That said, the omelet station was delicious! The coffee shop was a great addition, and the staff there were friendly, but they frequently ran out of items like Kahlúa and chai tea flavoring. We understand that shortages happen, but it seemed to be a regular issue. Drinks were a definite highlight—one of the reasons we love all-inclusive resorts! However, we found it odd that bartenders would blend drinks without alcohol and then pour the liquor on top in the glass, which didn’t mix well. Service: Most of the staff were friendly and helpful. Special shoutout to Jaycie at the buffet—he was fast, kind, and always had a smile. Joan was also great, providing friendly and efficient service. However, we did encounter a few staff members who seemed less engaged, or just flat out rude, which was disappointing. Simple requests like ordering a drink could take longer than expected, even when the bar wasn’t busy. One bartender even complained about receiving a $100 JAD tip (about $0.85 CAD) after taking 20 minutes to make three drinks. We understand the relaxed island pace, but service was noticeably slow at times, even with plenty of staff on hand. The concierge was particularly frustrating. When we first arrived, she was very enthusiastic and eager to help. However, after we politely declined attending a timeshare meeting, she avoided eye contact with us for the rest of our stay. Spa & Excursions: We booked a couples massage, which was incredibly relaxing. The spa was clean and well-maintained, and while the hydrotherapy area was small, it was a nice perk. However, we found it odd that the steam rooms and saunas were separated by gender, considering we booked the experience to enjoy together. For excursions, we mostly stayed at the resort but did book a trip to the Luminous Lagoon. It was stunning, and we’re so glad we did it, though it felt a bit overpriced. The package included a ride to the dock, (only about 5 mins away), a boat ride out to the glowing waters, a rum punch, and a fire show at the dock. Our driver, Spaceman, was fantastic—friendly and helpful! He even gave us his WhatsApp, and the next day, he drove us into town to visit KFC, a grocery store, and a souvenir shop. Beach & Pools: The beach was absolutely stunning—warm, clear water with hardly any seaweed (depending on the time of day, it was more weedy in the morning) sand was soft, with very few rocks, making it perfect for swimming. We also enjoyed floating along the lazy river, which had sturdy tubes (but not many to go around) that added to the fun. There were multiple pools to choose from, 2 with swim up bars. Like most resorts, lounge chairs were in high demand. If you want a prime spot by the pool or beach, you’ll need to wake up early to claim one—which, in our opinion, isn’t the fairest system. Weather: We had fantastic weather during our stay from March 18–25, it was normally felt like 29 degrees Celsius during the day, and 23 at night. It only rained once, and even then, only in short bursts. It was pretty windy all week, but that didn’t take away from the experience. Final Thoughts Overall, we had a wonderful time and would definitely recommend this resort for a relaxing getaway! A few minor improvements could enhance the experience, but the beautiful beach, comfortable accommodations, and great drinks made it a trip to remember.

Vacations march 16-23 We had an overall great time!! Beach is Beautiful, white sand and no rocks :) Water was Beautiful too. Food is hit or miss, sometimes great, sometimes average. Our best meal was at Grazie Trattoria. Drinks are great, although they do run out of certain types of...

Vacations march 16-23 We had an overall great time!! Beach is Beautiful, white sand and no rocks :) Water was Beautiful too. Food is hit or miss, sometimes great, sometimes average. Our best meal was at Grazie Trattoria. Drinks are great, although they do run out of certain types of alcool depending of the days. Jerk Hut Chicken is the Best for sure , had it almost everyday!! A big thanks to Samantha at the Grazie restaurant, her service was amazing, to Cavan at the martini mix (his martinis are excellent). Special mention and big thanks to Audrianna at the breakfast, her service was perfect, Beautiful smile and great personnality, we had the same table reserved each morning, we will miss you for sure !!!