Haven Riviera Cancun

Travel Date: March 31, 2025

Special shout out to our butler Candido who had an amazing impact on the enjoyability of our stay. He checked in on us each day and really made us feel special. Not all butlers do this. And to our pool server Carlos who knew what we wanted before we even...

Special shout out to our butler Candido who had an amazing impact on the enjoyability of our stay. He checked in on us each day and really made us feel special. Not all butlers do this. And to our pool server Carlos who knew what we wanted before we even did. He was so attentive. We liked him so much that if he changed pools for a day, so did we. We had a swimout in building 7, which was amazing. We enjoyed most of the food. The sunrises and sunsets were beautiful. Everything was pretty clean. Housekeeping and turndown were reliable, we even got some towel art. As it was our anniversary, we got a sign on the door and rose petals on the bed one day. We would return.

Travel Date: March 31, 2025

This was our 5th year in a row , we stay about 10 days each , the property is always taken care of , lots of space , staff always makes us feel welcome , food choices are excellent ( understand the reservation system for the restaurants) , we pick...

This was our 5th year in a row , we stay about 10 days each , the property is always taken care of , lots of space , staff always makes us feel welcome , food choices are excellent ( understand the reservation system for the restaurants) , we pick the Serenity option for the water therapy options and the Serenity lounge areas, one area that needs some attention is the way chairs are saved in pool areas , people will save 6 chairs in three different pool areas , and a loyalty program for repeat guests would be great!

Travel Date: February 28, 2025

We had a great week at Haven Riviera this past February. Everyone is super friendly and accommodating. Food was the best we’d experienced at an all inclusive. We stayed in the Serenity area and were very pleased with our butler Nacho. He was quick to respond when notified of any...

We had a great week at Haven Riviera this past February. Everyone is super friendly and accommodating. Food was the best we’d experienced at an all inclusive. We stayed in the Serenity area and were very pleased with our butler Nacho. He was quick to respond when notified of any issue yet non intrusive otherwise. He was very congenial and approachable! We mainly stayed at the serenity pools or at a cabana by the ocean. If you want more action then go to the main pool where there is music and entertainment. My only suggestion is that the beach crew do a second rake of the beach in the late morning after the initial one which is done earlier.

Travel Date: March 31, 2025

The Serenity Experience is Awesome. Our Butler Denisee was Exceptional..we made all reservations with her, she handled small things (bath mat) to making our birthday celebration spectacular and personal. We will return and ask for Denisee. The breakfasts at the Serenity pool area, the romance dinner at the Italian place,...

The Serenity Experience is Awesome. Our Butler Denisee was Exceptional..we made all reservations with her, she handled small things (bath mat) to making our birthday celebration spectacular and personal. We will return and ask for Denisee. The breakfasts at the Serenity pool area, the romance dinner at the Italian place, the Michael Jackson show and Tahani dinner show were highlights. We loved the Serenity pool and the main pool...the service and entertainment. WE had a swim up pool which was fabulous. Not much ocean time because of the weeds. They did clean up the beach every day. The total facility is lovely. Enjoy!!!

Travel Date: August 31, 2024

The resort was very clean and welcoming. Food was good. Staff was friendly . The resort was a good size, not to big and not to small. The main pool side had music and activities all day. I like the fact that we had to dress up for dinner, no...

The resort was very clean and welcoming. Food was good. Staff was friendly . The resort was a good size, not to big and not to small. The main pool side had music and activities all day. I like the fact that we had to dress up for dinner, no one was allowed to walk in the restaurant in shorts, tank tops and open slippers for the men. After dinner they would host different shows at the lounge. Some show were very entertaining and some were ok. After the shows the lounge turned into a night club.( wish the set up of the club was more of a club then a resort club. For the most part. I had a great time

Travel Date: March 31, 2025

This was our 3rd trip to this resort, and being that we travel all the time and have been to multiple high-end resorts, I have to say this one is by far my favorite! Beautiful resort, great pools, comfortable rooms, and amazing food/ drinks! However, the best thing about this...

This was our 3rd trip to this resort, and being that we travel all the time and have been to multiple high-end resorts, I have to say this one is by far my favorite! Beautiful resort, great pools, comfortable rooms, and amazing food/ drinks! However, the best thing about this resort is the service. It is the best we have had at any resort, and this 3rd visit in particular has had the best service we have experienced there! Our butler was Miguel Cabrera, and he was great! He checked in on us to make sure he made our stay the best it could possibly be, and it was! We also had a Serenity swim-out which we have never had before, and it was a game-changer. Drinks and smiles were delivered right to our room's swim-out by Moises, who was AMAZING! He was not only friendly, but despite waiting on many customers remembered our orders even though they were complex ones and his genuine happiness was highly contagious. He and Miguel are true assets to this resort! My husband and I are also foodies, and the food here is the best of any all-inclusive we have visited. Our favorite is Satsu with its high quality sashimi, but even the buffet was great with made-to-order tacos & grilled calamari. We had room service a few times as well, and at many resorts the amount of time it takes to get room service is more than what is predicted, however despite the resort being at 94% capacity during our stay, our wait was always minimal. We will definitely be back! If this level of service and quality continues this will be our yearly relaxation vacation location!

Travel Date: March 31, 2025

From the moment we arrived to the moment we checked out, our week was amazing! Check in was so easy at the serenity lounge, which was well worth it! Adrian, our butler, made everything easy for us! Room - our ocean front swim out was wonderful. Luis kept our room...

From the moment we arrived to the moment we checked out, our week was amazing! Check in was so easy at the serenity lounge, which was well worth it! Adrian, our butler, made everything easy for us! Room - our ocean front swim out was wonderful. Luis kept our room so clean, and well stocked! The swim out and view were gorgeous! Food - We ate in every restaurant while there. Buffet was ok, typical. Luis gave us great service when we went for breakfast! Tahani breakfast was great, Arturo took great care of us there and at Mastral for lunch. We loved all the dinner restaurants, italian being our least favorite but it was ok. The service in all of them was exceptional! The fish and pork tacos at Vistas were delicious for lunch. There is a made-to-order taco stand at the pool at lunch, that man works so so hard and everything was wonderful!! We loved that! Dinner and show at Tahani was delicious and a fun experience. Bars - Adrian at the lobby bar was amazing! The day and night bartenders at Docks were great too!! The male/female duo at night were a great team! Paloma is a rockstar on the beach! And Ernesto took great care of us when we hung out at our swim out pool Property - the grounds were kept so clean and were beautiful. The beach is quiet, relaxing and beautiful. We preferred the quiet round pool, it was refreshing we the others were quite warm. The service everywhere was top notch, everyone was so friendly, helpful and kind! We would definitely recommend this resort and would love to come back!

Travel Date: February 28, 2025

Had a great week at Haven! Newer resort so the rooms are more updated. I love that it's a non-smoking resort, with the exception of a couple of little smoking corners. Nice not to have smoke by the pool. We didn't do the Serenity upgrade but not sure we missed...

Had a great week at Haven! Newer resort so the rooms are more updated. I love that it's a non-smoking resort, with the exception of a couple of little smoking corners. Nice not to have smoke by the pool. We didn't do the Serenity upgrade but not sure we missed anything. Enjoyed the food other than one dish... overall excellent food. Great gym facilities. Long 3.5km driveway w sidewalk if you like to run in the am. Also really liked the paddle board fitness at the pool. I found the staff overall to be very friendly, and guests too. Everyone seemed happy!! Great Cafe for a morning coffee... loved the smile but didn't catch the name of our morning barista. He was awesome, and a great latté! Special shout out to Sam the server at the Quiet Pool, as well as all the friendly bar staff at the Quiet Pool, and especially Maria at the lobby bar and Sahel, pool concierge, who was just super friendly, helpful and a treat to get to know! Thanks for a great week...and the weather was amazing. No complaints!

Travel Date: February 28, 2025

We had a beautiful top floor room in Building 4. Our “butler” was Gabriela. We’ve been all over the world and I must say “Gabby” was the most attentive and responsive we’ve ever witnessed. The resort is clean and relaxing with just enough fun to make it memorable. My 2...

We had a beautiful top floor room in Building 4. Our “butler” was Gabriela. We’ve been all over the world and I must say “Gabby” was the most attentive and responsive we’ve ever witnessed. The resort is clean and relaxing with just enough fun to make it memorable. My 2 cents would be to have the management address the music played at the main pool. The morning hours are ok but at 11am the DJ comes on and played very bland and boring pool music. If they simply played a better mix of less morbid music, I’m sure that the people we saw just hanging out, would engage a lot more. The food is OK. Not bad but not the best. The Italian food is definitely not good. It’s very bland and absolutely not authentic in any way. The Antipasto was simply sad. Grounds are very well kept. All in all it’s a nice place to visit and we would consider returning.

Travel Date: March 31, 2025

The Haven Riviera resort is a very comfortable place to come instead. Great service The food without standing and the staff was very friendly and attentive to your needs. The Mexican steakhouse was a real treat the manager Jonathan was very attentive to his customers our way to Russell was...

The Haven Riviera resort is a very comfortable place to come instead. Great service The food without standing and the staff was very friendly and attentive to your needs. The Mexican steakhouse was a real treat the manager Jonathan was very attentive to his customers our way to Russell was very friendly and gave us great service. The chef Santos was an excellent cook and our host Heber was the best. Great experience all around. Well worth the stay at the resort.

Travel Date: March 31, 2025

There is really nothing to complain about, the staff, the rooms, the food, pools, daytime entertainment, all great. We only stayed week, but I would comeback to this resort again. Our room was perfect location in between the quiet pool and main party pool. I participated in water aerobics, and...

There is really nothing to complain about, the staff, the rooms, the food, pools, daytime entertainment, all great. We only stayed week, but I would comeback to this resort again. Our room was perfect location in between the quiet pool and main party pool. I participated in water aerobics, and it was fun. Had best intentions to do yoga but walked beach everyday, you can walk towards the moon place and its great walk as they clean up all the seaweed daily at about 7 am till 10. I can’t say enough about staff at hotel very friendly , always a Hola for you no matter how busy it was. I did enquire about using the serenity club services just for day to see if I would use that service next time but apparently you have to totally upgrade room, I would like that option, as I found our room and all amenity’s and service excellent. Many people we met were at the quiet pool were serenity people and they preferred the quiet pool to the one on their side? Some even said that this was first time using serenity as repeat guest and other than the butler they wouldn’t do serenity again as they didn’t see much difference? (Other than price and higher tipping)My favourite el a rate was the Italian restaurant, so easy to book using app. But the buffet was delicious too. Thanks again to all wonderful staff right from the check in to check out!

Travel Date: March 31, 2025

This resort is beautiful, clean and very comfortable. Close to the beach, plenty of restaurants, bars and pools. I would recommend you stay with the serenity package. Get a view of the beach with a swim out pool. It is worth the extra money. They have nighttime entertainment. You never...

This resort is beautiful, clean and very comfortable. Close to the beach, plenty of restaurants, bars and pools. I would recommend you stay with the serenity package. Get a view of the beach with a swim out pool. It is worth the extra money. They have nighttime entertainment. You never need to leave the resort.

Travel Date: March 31, 2025

My husband and I had a great time. The staff were all so wonderful! We stayed in the serenity club with beautiful ocean views. A few of our favorite staff were Humberto (our butler), Carlos (at the serenity club pool), and Adrian (at the lobby bar). They were EXCELLENT and...

My husband and I had a great time. The staff were all so wonderful! We stayed in the serenity club with beautiful ocean views. A few of our favorite staff were Humberto (our butler), Carlos (at the serenity club pool), and Adrian (at the lobby bar). They were EXCELLENT and made our trip even more fun!

Travel Date: March 31, 2025

Everything about the hotel is excellent! Fantastic daily events calendar with something for everyone. A lot of effort goes in from the staff. Big shout out to Pepe and Cristina! There are a great selection of restaurants. The food selection and service in the buffet restaurant is fantastic and should...

Everything about the hotel is excellent! Fantastic daily events calendar with something for everyone. A lot of effort goes in from the staff. Big shout out to Pepe and Cristina! There are a great selection of restaurants. The food selection and service in the buffet restaurant is fantastic and should not be overlooked. My favourite of the restaurants is Olios, it is the best place I have ever eaten! The staff are very talented. Rafael was our waiter. He was so enthusiastic and knowledgeable about the food he was serving and gave great suggestions to get the best from the meal. I loved that Rafeal took the time to explain what was on the plate. The food was a taste sensation, worthy of a michelin star. Big shout out to the chef Nory!

Travel Date: March 31, 2025

Haven always delivers with the dream vacation! We traveled with another couple for my wife's birthday and everything was PERFECT! Our butler, Adrian, made all of my requests come to life, and delivered over the top results every time! From our room requests for pillows or aromatherapy to specific surprises...

Haven always delivers with the dream vacation! We traveled with another couple for my wife's birthday and everything was PERFECT! Our butler, Adrian, made all of my requests come to life, and delivered over the top results every time! From our room requests for pillows or aromatherapy to specific surprises for my wife's birthday, Adrian was eager to help, and always with a smile. We would recommend Adrian to anyone visiting Haven! Caesar and Levi hosted us for my wife's bday in the Balinese Cabana's that we had Adrian set up for us. We had everything from sushi to T-Bone steaks, even birthday cake while the DJ played 50's In Da Club. The personalization from the entire Serenity Club team was superb, would also recommend every time. The entire facility is spectacular and so clean, the pools are amazing, the rooms are impeccable, the restaurants all delivered as expected, the buffet isn't your standard buffet, certainly way above par for a buffet, there spa services are exactly what you want, need and expect. There simply isn't anything I can find as a downside to this resort. We hope you enjoy it as much as we do, we'll certainly be back!

Travel Date: November 30, 2024

We visited the Haven in early November 2024. This resort provided a great escape for us to get away as a couple and enjoy time together. We had an oceanfront swim out, which we would highly recommend if you enjoy some quiet time relaxing in the pool or our own...

We visited the Haven in early November 2024. This resort provided a great escape for us to get away as a couple and enjoy time together. We had an oceanfront swim out, which we would highly recommend if you enjoy some quiet time relaxing in the pool or our own patio while the pool bartenders bring drinks right to you! The three pools provide different experiences from the relaxed serenity pool to a livelier main pool. While there is never a wild party atmosphere, there is still life around the main pool. Shoutouts to Nacho, our butler who made the trip special and memorable. Levi and Carlos from the pool bars. Christian, a server from Olios.

Travel Date: March 31, 2025

Most of what we read in these reviews before going rang true. The good: The pools are beautiful and having the option to go to the "quieter pool," was nice. The staff: We encountered only the nicest, and everyone was always willing to help The room: great! Bed was very...

Most of what we read in these reviews before going rang true. The good: The pools are beautiful and having the option to go to the "quieter pool," was nice. The staff: We encountered only the nicest, and everyone was always willing to help The room: great! Bed was very comfy. Rooms were updated. Mini bar was a nice plus What we wished was different: The beach is beautiful and quiet to sit on, however there is a significant amount of seaweed, and it goes on for many miles, within that seaweed is unfortunately trash. The food- Though there were many options in the buffet, nothing was outstanding and pretty similar to any budget all inclusive ive been to in cancun. But nothing was BAD, everything seemed fresh and prepared well. Would we go back? Maybe. I really, really like a nice beach, would prioritize that next time.

Travel Date: December 31, 2024

Unbelievable stay. Spent our honeymoon here and it did not disappoint. Rooms were absolutely beautiful and the Service was excellent. Entertainment was good throughout and the facilities were fantastic Breakfast in the morning was 10/10. The poolside snacks were also very tasty. Evening food was also great (particularly the Mexican)...

Unbelievable stay. Spent our honeymoon here and it did not disappoint. Rooms were absolutely beautiful and the Service was excellent. Entertainment was good throughout and the facilities were fantastic Breakfast in the morning was 10/10. The poolside snacks were also very tasty. Evening food was also great (particularly the Mexican) Italian prob the one to avoid. All round though a fantastic stay. 5 star

Travel Date: March 31, 2025

Forth time and we will go back again next year. We go to the areas north and south of Cancun three times a winter Dec, Feb, and mid April. We ahve a rotation of the resorts that we like. We really like Haven and can't sat enough about it, close...

Forth time and we will go back again next year. We go to the areas north and south of Cancun three times a winter Dec, Feb, and mid April. We ahve a rotation of the resorts that we like. We really like Haven and can't sat enough about it, close to the airport, reasonable in price, great ratings and inprovements year to year. Ex, Brand new lobby bar, music and ghames at the pool. improvement to the liquers, to the food. They will try to take care of everything you request. Now to the people, evryone there works very very hard, But I deffinitly want to recognioze to men. Cesar and Alfredo to two men are not onlyn tireless and talented workers, but they are a credit to the resort. Finally, these tow guy's have become our friends. What more can you ask for?

Travel Date: March 31, 2025

The staff were very attentive and probably the best service we have received at an all inclusive resort. We loved the room and the view of the water. We used the app to book our dinners which was easy and without having to wait in line. Any issues we had...

The staff were very attentive and probably the best service we have received at an all inclusive resort. We loved the room and the view of the water. We used the app to book our dinners which was easy and without having to wait in line. Any issues we had were taken care of promptly. The staff here really make sure you don't need anything and that you are happy. Loved the main pool and preferred this one over the large round pool. Beach was ok but we dont care for the beach so that wasn't important to us. We would recommend this hotel for your next stay its definitly a 5 out of 5.

Travel Date: March 31, 2025

We are currently staying at Haven Riviera Cancun, booked for 2 weeks through TUI as life has been extremely stressful for the last couple of years and we really needed a relaxing break. We were so looking forward to unwinding and decided to splash out on this holiday which was...

We are currently staying at Haven Riviera Cancun, booked for 2 weeks through TUI as life has been extremely stressful for the last couple of years and we really needed a relaxing break. We were so looking forward to unwinding and decided to splash out on this holiday which was not cheap. All the reviews seemed great which has us perplexed as it has not been our experience so far. Unfortunately all the inconveniences of this hotel have just added to the stress rather than alleviating it. When you pay thousands for a 5* star hotel you expect it to just work, to be clean, easy and relaxing with decent food. This hotel is not that. Pros: the staff are very friendly and willing to help. The bed is very comfortable and huge! Elsy did a good job of cleaning our room and leaving us little towel animals with a friendly note. The rooms have a few cool features like the Bluetooth sound system in the bathroom, and hatch for dirty dishes that staff can access from outside. The hotel had lactose free milk. Cons: the milk is the extent of the lactose free options as far as we can tell. Meals are stressful as half the time what is written on the menu and ordered is not what is produced, so there’s constant fear that I’ll inadvertently poison myself with lactose. For such a common problem, it baffles me how badly it is catered for. The majority of the food is unbelievably bland, mass catering type of food. Considering you have to book each restaurant for dinner because they have limited capacity, I’d have thought more care would be taken over each dish. Maybe the chefs need more training. If you want salt and pepper you have to ask for it, it is not supplied on the tables. You do tend to packets of it with room service though. Having lived in Southern California and eaten authentic, fresh Mexican cooking that was full of flavour, this experience of Mexico is so extremely disappointing. This hotel could be anywhere in the world. We’ve tried all the restaurants, snack bars and room service available to regular guests except for the Mediterranean one, which is tonight. Expectations are low, we have been disappointed by all so far. We are not sure what, but something my boyfriend ate has given him an upset stomach for days. We’ve been really careful not to drink the water. I suspect it was the buffet. Lukewarm food is a breeding ground for bacteria. The cocktails are very average, except for the mojito which has been good - you can barely taste the alcohol but it’s refreshing in the hot sun. The drinks are served in tired looking plastic glasses. I understand the need for plastic at the pool, but not in the bars in the main hotel. When they start to look dirty and scratched, get some new ones. It’s supposed to be a 5* resort. In the new 24 hour bar, there was one barman and that was it. No one was clearing the tables so guests were having to do it so they could sit down. The empty glasses were piling up on the bar. I don’t know if that is always how it is, or just our experience when we went there. The rooms are tired and need looking after better. Quite a few areas of damage, cupboard doors that do not stay shut etc.. Multiple lights in our room do not work, we reported it and were told they would come and fix it at 7:30pm while we were out at dinner. No evidence anyone ever showed up as they still don’t work. The room is quite dark. The outside bench and jacuzzi on the balcony are a bit dirty, we keep finding black hairs everywhere, including in the drawers in the wardrobe. The jacuzzi tap is absolutely covered in limescale (as is the rain shower in the bathroom) and green patina. Again, not 5* worthy. Get a new tap. Despite the policy disallowing it, pool beds are reserved with towels early in the morning. We had a lie in one day (got to the quiet pool at 10:30am) and could not find any beds anywhere - half of them were empty, but people had put towels on them and then left. One morning we watched some people reserve seats by the pool and then go to lie down on the beach beds! People are taking 2-3 pool towels each, which meant that multiple mornings there have been no towels available at the quiet pool. We waited over an hour one morning (us and other guests), we were told multiple times the towel stations would be refilled in 10 mins. My boyfriend eventually went for a walk to the other ‘party’ pool and got some towels from there. You can’t really lie on the beds without towels as they have bird poo on them. I doubt this towel hogging is a new issue, so either they need more towels available or more staff to keep the towel stations filled. We’re staying in building 2, and the stench outside the rooms and in the walkways up to the main hotel is honestly revolting. A permanent smell of eggs/stagnant water/drains. The smell sometimes comes through the drains in the shower too making the bathroom smell, although not nearly as strongly as outside the rooms. The room service is quite quick and it’s great that it’s available 24 hours, all included, but it can be extremely random. This morning we ordered breakfast for two people with coffee, which turned up with one plate, one set of cutlery, no sugar for coffee (it hadn’t been replenished on the room tray either) and a tall glass of milk rather than a pouring jug, so impossible to pour without it going everywhere. I’m afraid this was the last straw for an extremely overwhelmed and tired person who just wanted some breakfast, and I simply burst into tears. Not the effect I was hoping a 5* luxury resort was going to have on my stress levels!! At this point we’d quite like to go home but we have 9 more days here. We’d like to explore outside the resort and find some decent food but having paid so much for all inclusive the thought of spending yet more is not an attractive one! We will be doing some excursions but have been told not to book until Tuesday because of the weather. Hopefully the holiday will improve somewhat in the next week when we can get out and explore but we aren’t holding our breath. We won’t be coming back here and wouldn’t recommend it unfortunately.

Travel Date: March 31, 2025

Just come back from an amazing 10 day stay at Haven Riviera in Cancun! We didn't have Serenity and had the most basic room type (Junior Suite with Garden view) but still had an amazing experience and don't feel we missed out by not upgrading to Serenity. The room was...

Just come back from an amazing 10 day stay at Haven Riviera in Cancun! We didn't have Serenity and had the most basic room type (Junior Suite with Garden view) but still had an amazing experience and don't feel we missed out by not upgrading to Serenity. The room was lovely, very spacious with a very large American super king bed, very spacious bathroom and shower also. There are two pools you can choose from, the main rectangle pool and the circle pool. The main pool is quite loud and they have loud music playing with a DJ until about 5:30pm, and they have events on such as foam party etc, however this wasn't really our scene, so we mostly preferred to be by the more quiet circle pool. But its good you have the option to choose from two pools as this caters for different preferences. The beach has lovely white soft sand, however the sea itself was quite seaweedy, but this didn't really bother us, there is a tractor cleaning it up every morning. Was nice to go for a walk along the beach, the hotel has about a 1km stretch of beach you can walk down. We went in March and we were pretty lucky with the weather, out of our 10 days we only had 1 day where it rained and one afternoon where it was overcast, the rest of the time it was very hot and sunny! Food was great, we ate at the Breakfast buffet Flavours every morning, which had so many options! We would always get there for 7am just as it opened so I'm not sure the experience you would have if you went later, sometimes there did seem to be a long queue for omelette station etc. Lunchtime we also mainly ate at the buffet which was also great. And for dinner we mostly ate at the restaurants, booking a table was easy on the website and there were always tables left, the Asian Satsu was probably our favourite. Being from the UK ourselves, we don't have so much of a culture of tipping, we did notice a lot of the American guests tipping a lot, and some of the staff seem expectant of it. We didn't really tip ourselves as we hadn't brought any cash, but you can notice some of the staff working extra hard for a tip (not that this is a bad thing) however we did have one Taxi driver ask us for a tip when he dropped us back at the hotel, which we thought was a bit rude. We did get woken up most nights at least once by loud guests walking back to their room and shouting to each other (sometimes at 3am!), but our room was located in a corridor on a lower level with probably more foot traffic, might be an idea to ask for a quieter room on a higher level if this bothers you. Excursion wise we booked a trip to Xplor park, which was a lot of fun, would definitely recommend if you like adventure! And we also did a snorkelling trip where we saw a couple of turtles and a sting ray! Overall a great stay and I would definitely come back here!

Travel Date: March 31, 2025

We chose Haven Riviera Cancun based on TripAdvisor reviews and YouTube videos, but unfortunately, our experience was quite different from what we expected. Food & Dining One of the biggest disappointments was the food. The breakfast options were exactly the same every day during our five-day stay, with no variety....

We chose Haven Riviera Cancun based on TripAdvisor reviews and YouTube videos, but unfortunately, our experience was quite different from what we expected. Food & Dining One of the biggest disappointments was the food. The breakfast options were exactly the same every day during our five-day stay, with no variety. The resort has five restaurants, but none of them lived up to expectations in terms of quality or flavor. For a place that markets itself as luxury, the dining experience was far from it. Beach & Resort Maintenance The beach was full of seaweed, and unlike other resorts that make an effort to clean it up, it felt like little to no care was taken to maintain the shoreline. This made it nearly impossible to enjoy the beach, which was one of the reasons we chose this resort. Adult-Only Concept & Entertainment Haven Riviera Cancun is advertised as an adults-only resort, but there was little to no entertainment designed for adults. We expected fun activities like foam parties or beach parties, but there was nothing of the sort. Instead, one of the main entertainment options at night was… a giant Jenga game. There were over 200 people, and they thought a single oversized Jenga set would keep everyone entertained. It was laughable and completely out of touch with what guests would expect from a luxury resort. The morning activities also felt outdated and uninspired, adding to the lackluster experience. After sunset, there was nothing to do. Staying at a 5-star resort usually means access to a variety of entertainment, but our experience was completely different. The resort failed to provide an engaging or lively atmosphere in the evenings. Service & Hospitality A true 5-star resort is defined by its service, and unfortunately, Haven Riviera Cancun fell short. The butler service, which is supposed to be a luxury perk, did not meet the standard of high-end hospitality. There was no sense of personalized service or attention to detail. Final Thoughts Haven Riviera Cancun markets itself as a 5-star, adults-only luxury resort, but based on our experience, it did not deliver. The food was repetitive and underwhelming, the beach was poorly maintained, and the entertainment was disappointing. If you are looking for a true luxury, adults-only experience, this may not be the best choice.