Hard Rock Hotel Riviera Maya

I went to my best friend's wedding and it was an amazing expirience. The hotel has many activities like the foam party and some challenges. I want to give a special mencion for Daniela, Grecia, Vale and Jaz from the entertainment staff, they are really nice and carismatic girls.

This was our first time coming to Hard Rock Riviera Maya - Heaven. While the resort itself is a Huge Miss- the staff more than made up for it. Our room was extremely dated and the "adults only" side has been pushed to all but 2 buildings and 1 bar....

This was our first time coming to Hard Rock Riviera Maya - Heaven. While the resort itself is a Huge Miss- the staff more than made up for it. Our room was extremely dated and the "adults only" side has been pushed to all but 2 buildings and 1 bar. The room wasn't in good shape at all as the bed frame was peeling, the room smelled of mildew (even with damprid). We really smelled it most at night in our pillows and sheets. Our shower and sink drained was clogged the entire time and it felt like we were showering in a river... lol. I realized I needed to call every time I left the room to assure that our room was going to be done by housekeeping due to the fact the second day- they came to clean it at 6pm after angrily calling. We did not realize until the 3rd day there that they had turn-down service. Again, I would call them to remind them to include our room in the turndown list every night after. The restaurants do not have a reservation system so they are first come first serve and most waits are 2 hours. I was informed the steakhouse waiting line begins 30 mins before they even open to assure you even can get in for the evening. The EVER SO POPULAR WEI and UMO that are considered "adults only" were closed during our stay and we had to opt for a different version of UMO at the buffet location but could not enjoy the WEI we were excited to try. We attempted to purchase some merchandise at the Hard Rock store and were told the credit card machine was not working. On to the good.... Diego at the Heaven Bar was ABSOLUTELY remarkable. He is well versed in all drinks and honestly saved us from cancelling our stay and going elsewhere for the remainder of the trip. Valeria (the pool activities host)- was fantastic and gave one of the best stretching classes I have ever experienced. Fernando (AWAKEN your senses host)- was Remarkable in the experience. It was unlike anything I have ever seen and tasted. Juan (Pool bartender) was fast and I observed how amazing he is at handling large crowds approaching all at once. He smiled and got every order right and fast! To all the Heaven Pool Attendants- Thank you very much gentleman for always approaching us to assure we are not in need of anything. I wish I could remember their names but probably the BEST pool attendants in all of Cancun.

The resort was very nice and the restaurants were amazing. The views at Faro were beautiful to enjoy breakfast. Toro and La Pettit, Wai and UMO were all fabulous!! The pools were nice as well. The best part of the trip was our HOF hostees Moises and Paola. Especially Paola...

The resort was very nice and the restaurants were amazing. The views at Faro were beautiful to enjoy breakfast. Toro and La Pettit, Wai and UMO were all fabulous!! The pools were nice as well. The best part of the trip was our HOF hostees Moises and Paola. Especially Paola because we dealt with her more then Moises because of his days off. She was amazing always making sure we were great not just ok or good but great. She did extra things to make us feel really appreciated and valued. Hard Rock you have a loyal and fabulous host I really hope you treat her well so when we come back we can request her again. My only complaint was that there was not much late night entertainment like a live band or DJ. They do have a club on weekends but the crowd is more teens 18-23yrs old range. It would be nice to have a relaxing place to listen to some music and drink with an older crowd.. Overall I would give this resort a 5 star rating. .We cant wait to return soon!! ✌

We love coming 'Home' to HRRM. It's the people that make it the best vacation ever! Gabriel, Daniel and nacho are the best butlers ever!!! Alex is amazing at the beach. Maria, gabby, mau, cinthia and Palo at faro are so wonderful. Guadalupe and Nico are lovely at Umo. We...

We love coming 'Home' to HRRM. It's the people that make it the best vacation ever! Gabriel, Daniel and nacho are the best butlers ever!!! Alex is amazing at the beach. Maria, gabby, mau, cinthia and Palo at faro are so wonderful. Guadalupe and Nico are lovely at Umo. We enjoyed all the food. Especially seafood at faro and zen table service.

A wonderful experience thanks to Mafer and Paola, our butlers who were very attentive during our stay. There are plenty of things and activities to do other than relaxing and chilling on the beach or by pool. We had the opportunity to join the laser tag, bowling and the climbing...

A wonderful experience thanks to Mafer and Paola, our butlers who were very attentive during our stay. There are plenty of things and activities to do other than relaxing and chilling on the beach or by pool. We had the opportunity to join the laser tag, bowling and the climbing rock and we fully recommend to visit the Vibe City if you have an sport spirit.

The hotel and resort staff was great! The restaurant staff and the staff at the pools were very accommodating. However they need to get RID OF THE TIMESHARE SALESMAN! These people are annoying and harassing and pushy. They don't go away and leave you alone and eventually I had to...

The hotel and resort staff was great! The restaurant staff and the staff at the pools were very accommodating. However they need to get RID OF THE TIMESHARE SALESMAN! These people are annoying and harassing and pushy. They don't go away and leave you alone and eventually I had to get nasty. It kind of really diminished the vacation. I'd expect that kind of thing at cheap resorts but not expensive places like this. Just get rid of them all together. Also I thought that our vacation planner lacked communication which caused some small discrepancies. Nothing that wasn't solved but could have been avoided with proper communication.

My experience at Hard Rock Riviera Maya was simply spectacular. From the vibrant energy of Aline, the vibe manager, to Demian’s passion at Music Lab, every moment was filled with music and excitement. Alex’s service at Heaven/Eden was impeccable—always attentive and friendly. Chef Marcos at La Isla took every dish...

My experience at Hard Rock Riviera Maya was simply spectacular. From the vibrant energy of Aline, the vibe manager, to Demian’s passion at Music Lab, every moment was filled with music and excitement. Alex’s service at Heaven/Eden was impeccable—always attentive and friendly. Chef Marcos at La Isla took every dish to the next level, and the Queen tribute show was an outstanding performance, full of talent and magic. A place where rock, hospitality, and excellence come together to create unforgettable memories. Highly recommended!

The Market at Hard Rock was amazing! Luis, Erika and Astriot were absolutely wonderful! They treated us so special and like we were family!! Love this place! We had a poolside view at breakfast and they brought a delicious chocolate dessert and a wonderful Malibu drink!

We had a fantastic time in this hotel. It was my birthday when I was there and Oscar, Adrian, David and Gilbert made it so special with balloons, banner, Prosecco and a cake. They all looked after us everyday asking if everything was ok and did we need anything. Thank...

We had a fantastic time in this hotel. It was my birthday when I was there and Oscar, Adrian, David and Gilbert made it so special with balloons, banner, Prosecco and a cake. They all looked after us everyday asking if everything was ok and did we need anything. Thank you for looking after us.

Great butler service from Moisesand Paola. As members we traveled with a group of 11 cellebrating turning 65. Paola handled the day time requests and Moises covered the dinner reservations and shows. Everything was as smooth as silk from this first class team of butlers. jeff