Hard Rock Hotel & Casino Punta Cana

I will start with the positive stuff. The rooms are great, spacious, beds are super comfy. The beach is gorgeous and the cabana rental was super easy with a lot of amentities for the day. Each day we had a fantastic server, she was very friendly and accomodating. All that...

I will start with the positive stuff. The rooms are great, spacious, beds are super comfy. The beach is gorgeous and the cabana rental was super easy with a lot of amentities for the day. Each day we had a fantastic server, she was very friendly and accomodating. All that being said, I would never come back. The food is barely edible. I lost 5lbs in five days due to the fact I lived on pineapple the entire time we were there. I guess you sell the rooms at a premium for all inclusive and then make the food so terrible and the drinks so weak and sweet that no one actually gets benefit of an all inclusive. Outside of a select few, the staff was incredibly rude especially to women. One evening my husband and I went into the casino where my water bottle was taken from me upon entry and he was allowed to take his?? Another evening while with my husband I was stopped and asked to see my Hard Rock bracelet and he was never questioned?? Another evening I ventured alone into a store and as soon as I greeted the staff they began making rude comments about me in spanish, I am bilingual so the joke was on them. For the money spent I was incredibly dissapointed. If I would have gotten a discount for every eye roll from a staff member there, my stay would have been free. They offer 24 hour room service but be advised this is simply two choices, chicken quesdilla which I am told wasnt bad or a bread sandwich with one piece of ham and one piece of cheese. I am told there are two decent restraunts on property but those are the only two you are required to have reservations. Did I mention that they will not take resesrvations there? You are rquired to use a QR code or the tablet in your room, neither of which worked. This could be an incredible place but it's just not.

Staff is excellent especially Judith at the concierge. Very helpful!! Restaurants and pools were great. Room was large and housekeeping was on it. Waiters at Toro were a lot of fun especially since we were celebrating a special occasion. Definitely recommend staying here.

Overall this is an impressive resort. Many pools, bars and restaurants and recreational facilities. The food is pretty good, the beach is beautiful and the service is excellent, very nice people work here and try hard to make your stay pleasurable. Shout out to our butler Angel Cadet who went...

Overall this is an impressive resort. Many pools, bars and restaurants and recreational facilities. The food is pretty good, the beach is beautiful and the service is excellent, very nice people work here and try hard to make your stay pleasurable. Shout out to our butler Angel Cadet who went above and beyond to make sure we were happy from the start to the finish of our vacation.

Its baffling to read many of the reviews here. This is nowhere near a 5 star resort regarding quality & facilities. The most positive was the people working in the hotel. Most of them very friendly & smiling. Smart to tips them. Beach area very beautiful, what a stunning sunrise....

Its baffling to read many of the reviews here. This is nowhere near a 5 star resort regarding quality & facilities. The most positive was the people working in the hotel. Most of them very friendly & smiling. Smart to tips them. Beach area very beautiful, what a stunning sunrise. Many different pool areas of decent quality. We walked the beach in the morning, none problem at all to get good seats with umbrella then. Coming after 11 you can get trouble to find shade, but beds available all day. Service by the pool pretty good. The resort is starting to look a bit tired, they have a large backlog on maintenance. The room was of good size, 3 floor in building 7A. But again its starting to look very tired. Needs paint & change of some of the interior. Our flushbutton on toilet didnt work on check in, but they fixed it in 30 min. Aircon worked good, but makes noise like a plane engine. We went for Toolinthesand.com event. Super impressed on transport, check in/out, organsation of the festival & information. On the negative side was the room service. Often 180 min wait. Sometimes they never came. Cold food of terribel quality when they came. The beer & wine on offer as part of all inclusive was of very low quality. The biggest issue with this resort is the food level. Not even close to good enough. Breakfast at The Market was the highlight with good omelets. Ciao was a dissaster, margarita with no taste, bruchetta was a small dry piece of bread, lasagne a total dissaster. Just a shocker there. Also Toro was extremely underwhelming. Bistro med was ok, but not a very cosy place. Isla we was not impressed on food level, but pretty nice place. The Market was our favourite, with good service and we all could find some good food. Lots of shops, bars, casino and so on. We enjoyed 5 great days here with lots of cool people & music. But unfortunately not a hotel we would visit again when its no Tool festival.

5th time to DR all-inclusive resorts, 1st time to a Hard Rock resort and had a wonderful week! Hard Rock not your typical resort. This place is less of a traditional all-inclusive and more of a mini-Vegas.. for kids especially. There are TONS of activities geared specifically for kids within...

5th time to DR all-inclusive resorts, 1st time to a Hard Rock resort and had a wonderful week! Hard Rock not your typical resort. This place is less of a traditional all-inclusive and more of a mini-Vegas.. for kids especially. There are TONS of activities geared specifically for kids within the main lobby wings which means that there are constantly kids running around the narrow hallways. There is an arcade next to an ice cream shop, for example. Also in the hallways are pop-up bars that have delicious crafted cocktails and always have a line of 10+ people, so with the kids it's pretty chaotic. You can tell by the queuing and wait times around meals and drinks that they are completely at capacity and are not staffed to accommodate. None of the food was really out of this world (typical all inclusive fare) outside of the sandwich place, the chicken shawarma sandwich and philly wrap from Sax pool, and the loaded nachos from the pink food truck by the beach. The tenderloin is the best from the steakhouse. Skip the hibachi. We had a Caribbean King Suite which was gorgeous with two full bathrooms, a spacious jacuzzi tub outside, and the white noise from the AC was consistent and made for a good night sleep. Never heard any noise from the hallway or outside. The beach was spacious and clean. The vendors do relentlessly come up to try and sell you various things but they were all polite when turned away. There is security present and I never felt unsafe. The pools are gorgeous. Tons of seating but very few umbrellas in comparison. Get up early and get your spot if you want shade. This place is huge and they cram as many people as they can into it so take that into consideration. At Center Pool there is a drop off/trench area that makes an infinity pool feature that is NOT marked and we saw a gentleman fall hard. Super unsafe. Booking through the resort earned us 70% off different services like golf, spa, bali beds. The transportation provided through booking with HR is a passenger bus with a guy who asks if you want a beer and then charges you $5 once you've cracked it. Good hustle, I have to admit. The spa is huge and the aromatherapy experience was worth it for the giant steam room and the different hot tubs at the end. Pros: Plenty of pools and views with different vibes and music. Staff are extremely friendly. The medical facility is clean if you need it. We got lucky with a free Dierks Bentley concert that was brought in as private entertainment for a company. Casino is huge and clean with friendly dealers. The Queen cover band was sensational. Cleaning staff are plentiful. Plenty going on at all times. Cons: Lack of shade around the pool areas. Waiting around CONSTANTLY for drinks/food. Lack of "grab n go" options. Food isn't the best - without the sub shop we would've been struggling. No live music during the day. The "resort scent" that is pumped in is VERY overwhelming. Tips: Download WhatsApp ahead of time if you want to be able to communicate easily with folks, put a scrunchie on your sink to remind you not to drink the water, bring a bunch of $1/5 bills for tips because they deserve it, pack one extra sunscreen and aloe, don't fall for the sales pitch, leave your heels at home, watch your step.

I thoroughly enjoyed the ocean view from my room. Both the room and the hotel were impeccably clean. The staff provided exceptional service throughout my stay. Ciao Restaurant was an excellent choice, offering delicious meals for both breakfast and dinner. Isla Restaurant also consistently delivered great food that met my...

I thoroughly enjoyed the ocean view from my room. Both the room and the hotel were impeccably clean. The staff provided exceptional service throughout my stay. Ciao Restaurant was an excellent choice, offering delicious meals for both breakfast and dinner. Isla Restaurant also consistently delivered great food that met my expectations. The ice cream shop and café were delightful, made even better by the friendliness of the staff. Checkout was seamless, and I received outstanding service during my entire visit.

We stayed at the Hard Rock Punta Cana from 3/6-3/11 2025 for the TOOL concert. We had a fantastic experience. I would say the resort itself was better than we expected. It's a massive resort. I imagine we walked about 15 miles during our stay. It's not the type of...

We stayed at the Hard Rock Punta Cana from 3/6-3/11 2025 for the TOOL concert. We had a fantastic experience. I would say the resort itself was better than we expected. It's a massive resort. I imagine we walked about 15 miles during our stay. It's not the type of place we would normally stay but that's where the show was. The festival organizers did a great job with everything. The room was spacious and everything worked well. The staff we encountered were all very friendly and accommodating. I specifically have to mention Michelot at the main pool (closest to the beach). He spoiled us over the weekend and our last day at the beach. He was awesome. Also Olga by the main pool and Ozwaldo at the Tiki bar. Room service was good and Mini bar staff kept us stocked up with Presidente. Overall we had a great time. Andres Y Christina

Very nice rooms, delicious food, great weather, beautiful pools and AMAZING STAFF! Put that all together and we will certainly be back! Elvyn our butler, Scooby Doo at the pool, Daniel at the Caio restaurant for breakfast are just a few of the people who truly made this trip special....

Very nice rooms, delicious food, great weather, beautiful pools and AMAZING STAFF! Put that all together and we will certainly be back! Elvyn our butler, Scooby Doo at the pool, Daniel at the Caio restaurant for breakfast are just a few of the people who truly made this trip special. The entire staff treat you like family.

A very good hotel where the staff are so friendly and cannot do enough for you. The food was good, however I found the restaurants to be a bit too loud - partly due to the size of them, it also didn’t help that we unsuspectingly went during spring break...

A very good hotel where the staff are so friendly and cannot do enough for you. The food was good, however I found the restaurants to be a bit too loud - partly due to the size of them, it also didn’t help that we unsuspectingly went during spring break - which being from the UK was both quite insightful and amusing. I cannot complain about the young adults as they were all polite and we didn’t have any issues with them it did mean everywhere was packed and it didn’t feel you had anywhere to go to get away from the party vibe in the evening. We spent our days either by the drums pool (near central pool) or when we wanted a more chilled vibe went to the adult pool (Eden) or Sax pool both of which were less full of spring breakers. The gym is probably one of the best hotel gyms we have ever been to and is a definite plus if you are a gym goer. The evenings were a bit flat for us as we quite like a chilled drink in a bar both pre and post dinner and this we couldn’t do (due to aforementioned spring breakers) however talking to people who have been before outside of spring break they did say it was a completely different experience. I would return, but certainly not in spring break

Fabulous staff, clean rooms. Excellent beaches and pools. Wonderful experience. Cabana staff very attentive. Selandia es una buena persona porque simple nos brindan in excellence services yirelfeson es un excellence Chico siempre esta pendent de todo