Hampton Inn Niagara Falls

We arrived and entered into one of the the tiniest lobbies I have ever been in. It was crowded with people waiting to go on tours and was just very uncomfortable and not set up to accommodate the amount of people that were there. I was told our room was...

We arrived and entered into one of the the tiniest lobbies I have ever been in. It was crowded with people waiting to go on tours and was just very uncomfortable and not set up to accommodate the amount of people that were there. I was told our room was not ready yet. I had checked in on the Hilton App the night before. I came back 3 times over the course of 3 hours to then find out they didn't even have the room I had checked into. It was so frustrating because I had my dogs with me and could not do anything for those 3 hours, This hotel is pet friendly and is the main reason I chose it. I finally had to take a room on an upper floor. The girl at the front desk looked super young and seemed very unconcerned about what had just happened with the check in process. She could care less that my day was already ruined. By the way there is only one check in person and this caused long lines which I had to wait in each time I checked on the availability of my room. Not once did I see a manager attempting to help in any way whatsoever. I was so frustrated that we decided to go elsewhere the next day and had made arrangements with the Diamond line in advance. HOWEVER it then took an entire month and 4 calls for me to be reimbursed for the points I had used for my unused stay. Two different managers were supposed to reimburse me for them and never did. THIS SHOULD BE A RED FLAG as to how the hotel is run overall. Parking is very very limited and there were several cars parked illegally along a back road alongside the hotel since there was no parking. There was an extra lot up the road but when you see the area I can see why people chose to just park along the back road instead. Very very disappointed in this hotel and if I were a Hilton general manager this is one hotel that would be on my radar to check in on often. I was extremely disappointed in this hotel and especially how the Diamond Customer Service handled it. Not once and I am being totally truthful... did anyone ever apologize for the entire debacle at this hotel, from the front desk person to the management of both the hotel and Diamond Line. I own several businesses and know that customers can make or break a business. The difference is I care about my customers !!

A few blocks away from the action but still close enough. The breakfast had no potatoes, which was surprising. Rooms and hotel were good. Staff at front desk was good but other staff, meh...... maybe it was the area? I had to ask for my water and the lobby was...

A few blocks away from the action but still close enough. The breakfast had no potatoes, which was surprising. Rooms and hotel were good. Staff at front desk was good but other staff, meh...... maybe it was the area? I had to ask for my water and the lobby was hot, no AC.

This hotel is 2 blocks from the casino and 1/2 mile walk to NF park. Parking was free. The room was clean and spacious. Good breakfast selection. It had a pool. We didn’t use it. They have a concierge there to help you with planning if you need it.

Clean room and hot breakfast are my main requirements in a hotel. And best of all this hotel is a short easy pleasant walk to Niagara Falls Park. Didn’t like high pet fee. Also I found bed to be hard and uncomfortable and room kinda shabby with old carpeting and...

Clean room and hot breakfast are my main requirements in a hotel. And best of all this hotel is a short easy pleasant walk to Niagara Falls Park. Didn’t like high pet fee. Also I found bed to be hard and uncomfortable and room kinda shabby with old carpeting and horrible wallpaper job. But again cleanliness is most important and room was quite clean. Didn’t like that WiFi connection requires you join a rewards program.

We checked in about 11pm after driving North Carolina. Upon getting into our room by hauling computers, equipment and a cart full of stuff that we need. To my amazement the room was filthy and the refrigerator was broken too! I called down to the front desk spoke to Alicia,...

We checked in about 11pm after driving North Carolina. Upon getting into our room by hauling computers, equipment and a cart full of stuff that we need. To my amazement the room was filthy and the refrigerator was broken too! I called down to the front desk spoke to Alicia, brought all the issues to her attention. She stated she was the only one person herself running the hotel. She sounded annoyed and overwhelmed. She admitted that hotel's staff does not thoroughly cleaning each room after every guest, not even performing basic tasks such as vacuuming, dusting, mopping, or cleaning behind the bed. She gave us the option to move to another room which might be dirtier than the first one as there is no staff to check. We decided to stay and we had our stuff taken downstairs to put it in the refrigerator. What an inconvenience. To make matters worse, the manager, Joel Smith general manager,was called first thing in the morning and he was dismissive as it was okay that the room was dirty. He was unhelpful during our conversation, failing to address my concerns or provide any meaningful solutions as to how were we even assigned a dirty room to begin with. He changed our room then we moved the room was a not perfect but better than the first. We now had the problem that the safe was not working so we had to waste 2 hours waiting on the engineers to fix it that they had to get a new door for it. This is just the fact that I need to lock up my medication. I called Joel back and told him this is not acceptable he stated it is what it is! The engineers that came into our room stated that this was the worst hotel to stay in the NY side as management don’t care they just want to make the hotel profitable at the expense of the guest and cutting employees. In addition, we leaving the room the housekeeping was having a party laughing and carrying on. On the first floor one of the housekeeper was having an argument on the phone with someone with her ear buds on. The A/C was making a weird noise for two days. I woke up stepping into water coming out of the A/C. I went to check out two days earlier as I was really upset and Mr. Smith stated I can’t do anything about it. Again, with the hotel motto it is what it is. This just reinforces my belief that this hotel does not deserve to be associated with the Hilton brand and is not even worthy of being called a motel. Just because they remodeled the hotel with new furniture and accents it’s still a motel.

This Hampton is in a great location if you can walk up to a few miles a day. Most activities, restaurant's and Canada are within walking distance. The staff were great especially Peggy who ran the breakfast buffet. Good location good value I think you can't go wrong to stay...

This Hampton is in a great location if you can walk up to a few miles a day. Most activities, restaurant's and Canada are within walking distance. The staff were great especially Peggy who ran the breakfast buffet. Good location good value I think you can't go wrong to stay here.

The hotel was comfortable and the staff were friendly. I took one star off for the breakfast as the prepared food was cold and the food options offered were minimal. Would consider staying again but would plan on going for breakfast elsewhere.

The card key doesn’t work each time from the 4th floor having to trek down. Then during breakfast one of the girls working there was breaking down a box in the middle of the small Space and said to another co-worker “ some people are so Fkn rude and don’t...

The card key doesn’t work each time from the 4th floor having to trek down. Then during breakfast one of the girls working there was breaking down a box in the middle of the small Space and said to another co-worker “ some people are so Fkn rude and don’t say excuse me”. Goodness gracious she is grumpy!!!

Everything was fine, after a rocky start. Keys were fiddly so we had to change rooms. We left something in the first room's refrigerator, but they retrieved it for us. The room was comfortable and everything worked.

We stayed here for 2 nights, and it was a great choice. I normally use the app to check-in and get my digital key, but for some reason the digital key could not be generated. Plus, I got a different room than I selected through the app. No big deal,...

We stayed here for 2 nights, and it was a great choice. I normally use the app to check-in and get my digital key, but for some reason the digital key could not be generated. Plus, I got a different room than I selected through the app. No big deal, though. The room was clean, but I did notice a few spots on the bed sheets. One of the lamps didn't work, and in the bathroom, one of the shower gels wasn't filled. The breakfast was very good, and the attendant made sure everything was fully stocked. I thought the location was good, but it seems that the area could be more developed. We walked to the state park, and there are a few dining options. I recommend going to the Anchor Bar. Overall, this was a pleasant stay, and will return in the future.