Hacienda Encantada Los Cabos Resort

Travel Date: March 31, 2025

We would like to thank Ariel and his Activities Team for making our stay so enjoyable. They work very hard to ensure the activities are safe and a great learning experience for everyone. I would like to add that they shouldn't have changed the Kareoke from the Vista Lobby to...

We would like to thank Ariel and his Activities Team for making our stay so enjoyable. They work very hard to ensure the activities are safe and a great learning experience for everyone. I would like to add that they shouldn't have changed the Kareoke from the Vista Lobby to El Eden. The last two weeks at El Eden was not very well attend while the Vista Lobby was alway filled. Also, they should involve the golf facility in the daily activities schedule

Travel Date: March 31, 2025

Love this resort and in particular, all there is to do each day. The activities team led by Ariel creates a good time no matter what your interests. Karaoke is a blast and we have really enjoyed the water aerobics and volleyball as well as morning exercise classes. The personalities...

Love this resort and in particular, all there is to do each day. The activities team led by Ariel creates a good time no matter what your interests. Karaoke is a blast and we have really enjoyed the water aerobics and volleyball as well as morning exercise classes. The personalities of the staff are what make it so much fun!

Travel Date: March 31, 2025

The swim up bar which is in phase 1 , was awesome. Met great people and Vladimir and Omar gave us exceptional service!!!!!!! Tonya the pool concierge was on top of everything!!! She made sure I had everything I needed as I was in a wheelchair!!!

Travel Date: February 28, 2025

The resort and grounds were beyond beautiful! Our service was fantastic! Juan was our waiter for breakfast, at Las Maria’s, for most of our trip because we requested him! He was amazing and boy could he make a delicious drink! Daniel, one of the concierges, was a tremendous help with...

The resort and grounds were beyond beautiful! Our service was fantastic! Juan was our waiter for breakfast, at Las Maria’s, for most of our trip because we requested him! He was amazing and boy could he make a delicious drink! Daniel, one of the concierges, was a tremendous help with booking a lot of our reservations! Armando and Omar were wonderful they were so attentive and kept our drinks flowing while we were at the pool! We absolutely loved our stay! Thank you for an unforgettable trip …we have already booked for next year!

Travel Date: January 31, 2025

This is our second stay here. We were last here 6 years ago and there are a few upgrades with the addition of the new building. For the most part we had a nice stay. The staff was really good. Some of our favorites were Fernando, Isabel, Felipe, Teresa, Gustavo...

This is our second stay here. We were last here 6 years ago and there are a few upgrades with the addition of the new building. For the most part we had a nice stay. The staff was really good. Some of our favorites were Fernando, Isabel, Felipe, Teresa, Gustavo and Mario. There are others but unfortunately I remember their names. The room was nice overall but our toilet never did work properly. It leaked from the bottom and wouldn’t flush. We called twice and it never did get fixed. Luckily my husband is handy and was able to limp it along for the time we were there. The food is generally very good. The only place we ate dinner at that wasn’t very good including the service was Los Riscos. The service was very bad here and the food mediocre. The night we dined here was chilly. My husband asked for a blanket. A half hour later it never came. My husband went to take one off the back of another chair where no one was sitting and was told our server would bring us one. Another 20 minutes or so still no blanket. So my husband went and took one from another chair without getting caught. La trajinera was our favorite. Wonderful service and amazing food. We only spent time at the adult pool which is amazing. But you do have to go early and save a lounger or you won’t get one. Good service with good drinks and food. We did the basic all inclusive plan and definitely enjoyed it. We ate at Jacks in the marina twice and also Los Deseos. Both are very good. We took Uber several times and it works very well. To leave the property you have to take a golf cart out to a shack with a guard and they pick you up there. So now to the not so good part. You should watch your bill very closely. First we were charged for water even though it was included with our package. Then we were charged for a special dinner Mesa del Patron which I had already paid for online. Then we closed out our bill before checking out and paid in full. Then we got home to another $81.25 charge. I emailed the hotel and they said no you’re all paid in full. I disputed it with my credit card company but we still ended up being charged as we have no proof that hat we didn’t incur or authorize the charge. We’ve stayed several other places in Cabo and never had this issue. Unfortunately we will not be returning to this resort.

Travel Date: October 31, 2024

Excellent service from all the drivers, bell boys - Locadio Aguilao and others, housekeeping, front desk, etc. The Chef made an incredible dessert which had figs and phyllo dough, it was amazing! We are going back in two weeks. We can’t wait!

Travel Date: March 31, 2025

The concierge staff Manny, Pepe and Karla are always so cheerful and ready to help with restaurant reservations, tours or anything related to the Hacienda Encantada. They are always asking how our day is going and if they can be of any assistance. First class customer service and always with...

The concierge staff Manny, Pepe and Karla are always so cheerful and ready to help with restaurant reservations, tours or anything related to the Hacienda Encantada. They are always asking how our day is going and if they can be of any assistance. First class customer service and always with a smile!!

Travel Date: February 28, 2025

Overall a pretty good experience to be honest. To whom it may concern for upper management. I recommend you give a raise/bonus or a promotion to PEPE the concierge representative. Not only did he answer every question we had, he removed all of our doubts. Great service from him. He...

Overall a pretty good experience to be honest. To whom it may concern for upper management. I recommend you give a raise/bonus or a promotion to PEPE the concierge representative. Not only did he answer every question we had, he removed all of our doubts. Great service from him. He stepped in our shoes as a client and exceeded our expectations.

Travel Date: February 28, 2025

Wow! We had an absolutely fantastic time at Hacienda Encantada this past February. This trip was originally planned a year earlier, but unfortunately, my wife came down with pneumonia and was not allowed to travel. Despite having a non-refundable booking, Hacienda Encantada made rescheduling effortless, allowing us to transfer our...

Wow! We had an absolutely fantastic time at Hacienda Encantada this past February. This trip was originally planned a year earlier, but unfortunately, my wife came down with pneumonia and was not allowed to travel. Despite having a non-refundable booking, Hacienda Encantada made rescheduling effortless, allowing us to transfer our reservation without any hassle. Their flexibility and customer service truly set them apart. We have now visited this resort multiple times and continue to love it. We’ve recommended it to countless friends and family, including my wife’s cousins, who have been returning yearly for eight years—and they’ve brought friends along, too! We personally prefer the coastal location over the downtown Marina property, as it offers a more serene and breathtaking experience. What We Love: - Breathtaking Ocean Views – The resort offers stunning ocean views from nearly every angle. February is peak whale-watching season, and we had the bonus of spotting whales spouting daily—like a free ocean safari! - Impeccable Cleanliness & Attention to Detail – The property is spotless. Every day, we saw staff meticulously cleaning everything, even ceramic pots—no detail is overlooked. - Comfortable & Spacious Accommodations – Our suite had a lovely ocean view, plenty of space, and a fantastic patio for morning coffee or evening relaxation. (Our only hiccup—an overly chatty neighbor who took loud early-morning calls on his patio. We politely asked him to lower his volume one morning as my wife was still sleeping.) - Delicious Dining Experiences – The all-inclusive dining was excellent! - Breakfast: It was a tough choice between Las Marías and Mestizo. Mestizo offers an elevated view in a beautiful setting, while Las Marías provides an incredible cliffside outdoor experience. We gave the edge to Las Marías because we love dining outdoors, especially coming from a colder climate. Both buffets were great, with fresh fruit selections and a fantastic omelet bar. - Lunch: Poolside options were consistently great—every taco we tried was delicious, the sushi was fresh, and the service was top-notch. - Dinner: We dined at Mestizo, Los Riscos, Barolo, Il Forno, and Jack’s Steakhouse (in the Gold Circle area). Our unexpected favorite was Los Riscos—outdoor dining with an amazing team made it a standout - we went back a 2nd time. Mestizo was wonderful as well, with an upscale atmosphere and live flute music one evening. Surprisingly, we had a fantastic filet at Il Forno, which we hadn’t initially planned on for dinner, but we frequently had drinks there, loved the staff and when we saw the dinners coming out one night, we made it a must, on Valentine's Day even. The only slight miss was our fish catch of the day entrée at Barolo, which was a bit dry, and the service there was slower than at other restaurants. Premium Upgrade – Worth It! – We upgraded for the first time since the couple we traveled with wanted to try it. It turned out to be well worth it! We used the spa daily, did a horseback ride, participated in a Temazcal ritual (which exceeded expectations), and enjoyed premium menu options throughout our stay. - Safe & Scenic Running Routes – As an active jogger, I loved the ability to safely run 3-5 miles each morning on the property and horse trails, enjoying stunning views along the way. I even saw deer multiple times. - Fantastic Tequila Tasting – Moises led an exceptional tequila tasting session—one of the best we’ve experienced. Outstanding Staff & Service – Special shoutout to Isabelle, Enrique, Mauricio (at Los Riscos), Isabelle and Moises for their fantastic service. They quickly learned our names and favorite drinks, making us feel truly valued. Incredible Whale Excursion – We booked a whale-watching tour off-property and were lucky enough to witness three humpback whales breaching—an unforgettable experience! Warm Touches – On cooler evenings, the staff immediately offered blankets at outdoor bars and dining areas—such a thoughtful touch! Areas for Improvement: Chair Reservations at the Pool – Like many resorts, guests "reserve" poolside chairs and don’t show up for hours. On several occasions, we noticed unused chairs being held with towels. When we planned to stay for a short time, we just took these chairs, ready to give them up if needed. This is a worldwide resort issue, but it would be great to see a more equitable system in place. Respect for Hardworking Staff – It amazes us how some guests don’t appreciate the hardworking staff. These employees go above and beyond every day—relax, be kind, and enjoy your vacation! Final Thoughts: Hacienda Encantada remains one of our all-time favorite vacation spots. We will absolutely return, and we constantly recommend it to others. Everyone we’ve sent here has loved their experience! Would we recommend Hacienda Encantada? Absolutely. Already counting down to our next trip!

Travel Date: March 31, 2025

Our Reception was amazing!! Rebeca is awesome, helpful and friendly! We love this resort so much. Will come back multiple times. Driver was helpful and professional. We were greeted with fresh margaritas which started the trip off perfectly!

Travel Date: March 31, 2025

Great food, better service. The food was delivered fresh and presented wonderfully. The staff is very friendly and accommodating. The views and the resort are enough to enjoy your stay without leaving. The only negative is our stay has an end date.

Travel Date: March 31, 2025

We had a great time here by the pool but an even greater time with our friend Yahir. I love the people that work around this area and they have been nothing but kind. I suggest going down to the adult pool and bar and to get Yahir as your...

We had a great time here by the pool but an even greater time with our friend Yahir. I love the people that work around this area and they have been nothing but kind. I suggest going down to the adult pool and bar and to get Yahir as your server you will have a wonderful time.

Travel Date: March 31, 2025

The Vista part of the resort is very nice. The pool on the top of the building has great views in both directions!! How ever they do not control the temperature of the pool water, and it becomes so hot that it is not refreshing on a hot sunny day....

The Vista part of the resort is very nice. The pool on the top of the building has great views in both directions!! How ever they do not control the temperature of the pool water, and it becomes so hot that it is not refreshing on a hot sunny day. We had to leave in the afternoon to go down to their lower pools that were refreshing and felt great. The staff are very polite and friendly!!