Grand Sirenis Punta Cana Resort Casino & Aquagames

First impressions fantastic! The room is beautiful & the beach is stunning, that's pretty much about it! The food is very below average for a 4 star hotel, bland, lack of plates and cutlery everywhere, beach bbq is horrendous, the food is covered in flies, really dry and generally not...

First impressions fantastic! The room is beautiful & the beach is stunning, that's pretty much about it! The food is very below average for a 4 star hotel, bland, lack of plates and cutlery everywhere, beach bbq is horrendous, the food is covered in flies, really dry and generally not acceptable. The bars are super slow, pool bar about 20 customers and 1 bar staff. Reception bar last night so slow, customers stood looking at each other like we were begging for a drink. Remember we've paid good money for this..it isn't free! Main restaurant smells of sewage Room didn't get cleaned, waited for towels for 2 hours after ringing concierge twice. Had to ask 3 times for a coffee with breakfast, ended up getting it myself. Zero customer service. Possibly one of the worst hotels I've stayed in. I've been to better 3 star in Spain! Currently waiting to move hotels after speaking with the rep. Zero customer service

Only reason this hotel has so many good reviews is because they have staff walking around forcing you to write 5 star reviews on here and watch over you, not leaving you alone until you do so. Serious lack of service even when tips are given. Staff pick who they...

Only reason this hotel has so many good reviews is because they have staff walking around forcing you to write 5 star reviews on here and watch over you, not leaving you alone until you do so. Serious lack of service even when tips are given. Staff pick who they want to help and if you’re not the chosen one you’re left to fend for yourself. Had multiple occasions in the buffet where we wasn’t even offered a drink and when going to get our own been told we’re not allowed and to sit back down. Waited hours in a la carte restaurants for below standard food

Had a fantastic time at teppenyaki with Franchi what a wonderful chef engaging friendly and funny !! Would thoroughly recommend to anyone visiting Sirinis Punta Cana to book in the Japanese resturaunt before the end of your trip. We visited twice

The chef was super friendly (FRENCHI).. entertained us the entired dinner !! The food was amazing and had a good time. Will definitely be coming back again with family and kids .. great experience woulf reccommend for sure .. thank you DR for everything !!!

GOOD POINTS - - [ ] 11 RESTAURANTS (8 A LA CARTE) - [ ] HUGE RESORT - [ ] SPACIOUS ROOMS - [ ] ATTENTION TO DETAIL IN THE ROOMS - [ ] HEATED POOLS - [ ] SUNBEDS AND OVERHEAD CABANAS ON BEACH AND POOLS - [ ]...

GOOD POINTS - - [ ] 11 RESTAURANTS (8 A LA CARTE) - [ ] HUGE RESORT - [ ] SPACIOUS ROOMS - [ ] ATTENTION TO DETAIL IN THE ROOMS - [ ] HEATED POOLS - [ ] SUNBEDS AND OVERHEAD CABANAS ON BEACH AND POOLS - [ ] COFFEE SHOP (INCLUDED ALL INCLUSIVE) - [ ] SNACKS AND DRINKS ON BEACH (INCLUDED ALL INCLUSIVE) - [ ] 3 SNACK BARS (2 OPEN FROM 11:00-18:00) - [ ] WATERPARK INCLUDED - [ ] SUPER NATURALISTIC - [ ] LOTS OF ACTIVITIES - [ ] FRESH COCONUTS - [ ] FREE DRINKS MINIBAR IN ROOM, COCA COLA, FANTA, SPRITE, BEER - [ ] TWO SWIM UP BARS - [ ] 3 POOLS INCLUDING 2 KIDS POOLS. AND A HUGE SHALLOW TO 2M DEEP POOL. - [ ] BEACH ON DOORSTEP - [ ] SHOWERS FOR POOLS AND FEET FROM SAND ON THE BEACH - [ ] BUFFET OF FOOD AT WATERPARK, BURGERS HOT DOGS, DRINKS - [ ] LIVE JAPANESE COOKING BAD POINTS - [ ] THE SLIDES AT WATERPARK REALLY HURT YOUR BACK (NOT EXAGGERATING AT ALL) - [ ] HURT ARM ON ONE OF THE SLIDES - [ ] NO GOGGLES ON SLIDES, BRACELETS RINGS, NECKLACE ANYTHING - [ ] BAD SMELL IN BUFFET - [ ] DIRTY PLATES AND CUPS - [ ] ROOMS NEED A LITTLE UPDATING (STAINS, BROKEN TV, PAINT SPLATTERED ON MIRROR, BROKEN DRAWER) - [ ] POOLS LOTS OF DAMAGE TO THE LIGHTS IN THE POOLS, ZIP TIED TOGETHER, HANGING OUT AND WIRES HANGING OUT IN THE POOL. - [ ] CLEANLINESS NEEDS TO BE BETTER IN THE BUFFETS - [ ] NOT MANY PLATES, CUTLERY CAN BE AN ISSUE TO FIND, CUPS AND MUGS CAN BE HARD TO COME BY - [ ] FLAT DRINKS IN THE BUFFETS AND BEACH BAR - [ ] OUR AIR CONDITIONING WAS NOT VERY POWERFUL AT ALL, SET AT 15° AND IT WAS NOT 15° LEFT ON ALL NIGHT) - [ ] THE STAFF AT BUFFETS NEVER SEEM TO REALLY CARE IF YOU NEED CUTLERY OR CUPS - [ ] STAFF AT BARS SIGH AND HUFF AND PUFF WHEN YOU ASK FOR DRINKS OR TELL THEM THE COCA COLA IS FLAT

The Sirenis Punta Cana resort and Aquagames is an excellent choice for families with young children. We chose this resort because wehave been to the Cuba Sirenis (review avail). The DR location is a solid 4.5 star, lively resort with comfortable rooms and a wonderful beach. There is always something...

The Sirenis Punta Cana resort and Aquagames is an excellent choice for families with young children. We chose this resort because wehave been to the Cuba Sirenis (review avail). The DR location is a solid 4.5 star, lively resort with comfortable rooms and a wonderful beach. There is always something to do and you can’t go hungry with so many dining choices, including buffets, snack bar at lunch, ready serve pizza, 9 à la carts, and a late-hour food truck as well as coffee shop and 24-hour sports bar. Top highlights: - Beach & ocean is lovely! Take long strolls or just relax. There are plenty of loungers and shade. - Service at restaurants and breakfast buffets is extremely friendly. Elevate your experience by getting to know the staff (by name) and thanking them for their service. - Plenty of activities for kids and adults. Use the resort’s mobile app to view the schedule once onsite. - The Plaza (smoking permitted) is a unique area in front of the resort for late night entertainment, drinks and visit to the food truck. - Waterpark is a bonus amenity. It is a short walk or trolly ride away and inclusive in your package. Drawbacks: - Farther distance from airport (and therefore excursions) than Bavero beach resorts. Best to arrange direct private transportation (45 min) to avoid a long shuttle ride with multiple stops. - Pool is large but lacks adult waist deep space, especially around pool bar that could use a facelift to make it more appealing and functional. Bring floaties to fully enjoy the 6-8 foot depth. - Insufficient number of bathrooms from beach / pool area. Here’s the detailed scoop… Layout (10/10) The resort consists 2 and 3 story buildings, #11-22 (Ccoctal side with spacious standard rooms) on the right from lobby and #32-48 on the left (Tropical suites side where family rooms and, closest to the beach, members buildings are). There are other rooms above the lobby area as well. The resort is somewhat accessibility-friendly with ramps, handicap bathroom stalls, and offers a beach wheelchair; however, buffet counters (especially at snack bar) are high and out of reach (even for kids). The lobby has 2 bars and serves as a (no-smoking) hub for guests, has 2 reception desk areas (one exclusively for Expedia guests) and a members lounge. During the evening, there is always live entertainment (musicians, DJ, silent dance party etc). There is also a kid kart and specialty drink bar set up after dinner. Standard king room (9/10) Sleeping quality was excellent. Our room had a king sized bed, shower with rain head and hand held nozzle (+shampoo / body wash), a pullout sofa, seating area with 2 pleather chairs, as well as a mini fridge, drip coffee maker, in-closet safe, iron, and hair dryer. The A/C worked well in combo with single speed room fan. We didn’t use the flat screen TV. Furnishings and bathroom were modern with minor wear and tear. Rooms have USB charging and standard wattage electrical outlets, so no converters are required. There is plenty of closet space and hangers, but no dresser drawers except for side tables. There were two robes and slippers in our closet for use during our stay. Our bathroom was too small for two people to use at the same time; there is a single sink / lit mirror only with little counter space and no weight scale. We had hot water, great pressure / drainage and good toilet flushing. Fridge contained pop, water and beer and was replenished every time we had our room cleaned, which was done well and promptly early in the day. Balcony had 2 plastic patio chairs and table (and ashtray). We faced the theatre, and after 10:30pm it was ver quiet. Despite asking to be close together (on booking months in advance and upon arrival), we were in different buildings on opposite sides of the resort. Not all rooms in the same category are alike (different layouts, some with bathtubs others with walk-in showers). The couple who also booked a standard king room was given a partial ocean view close to the beach, which had an awkward layout, especially the corner shower. Theirs had a double sink though and they enjoyed early morning coffee and their balcony view in lieu, so no major complaint. Our friends who booked a family room preferred the layout / size of our room. Theirs had 2 beds (rather than king) in an area that was separated by sliding doors with the other half having 2 pull out sofas; however because they were placed in a L-shape, only one could be used as a bed whilst blocking the use of the second sofa. Good choice for a family of 4, but a tight fit (TV area) if using the pullout. Pool (7/10) The resort has 1 large pool parallel and close to the beach. There is also wading pools and only one lifeguard on duty. Guests tended to gravitate to the one side of the pool where it was more shallow and closest to the lunch buffet rather than the deepest portion of the pool. Some minor upkeep to replace pool tiles is needed, but otherwise it was clean and very warm. Pool side activities include aqua fitness, water sports for kids as well as a foam party (Saturday). Waterpark (9/10) has 6 slides of varying thrills and lunch buffet (also non-alcoholic drinks + beer). They are strict with swimwear, no jewellery and height requirements. There are also 2 kid areas with slides, sprays, bucket dumps and a small pool with waterfall. It is just as safe as ones we have in Canada, however, there were some who complained of feeling the seams (of yellow slide) and getting minor abrasions (if you don’t tuck in your elbows on racing slides). Towels (with your card) and lockers (U$5) are available onsite and this is where the Escape Room (U$25 pp) is located. Beach (10/10) Be sure to enjoy the sunrise at least once during your trip! Beach is a walkers dream. Enjoy the soft sand (for many miles / kms) or cool off in the beautiful blue ocean (waves were mild/green flag to moderate/yellow flag while we were there). No need for water shoes. Respect do not swim zones. Lifeguards (2) will warn you (whistle), if entered. There are plenty of loungers on the beach with shade and they do get snatched up early (630am). Pool loungers, especially on the deep side, were easier to get throughout the day. There is no drink service on the beach (not sure about the pool since we didn’t spend a lot of time there). Go to the bar at the beach snack shack or beside the! lunch buffet near the pool. Drinks tended to have quite a punch with more alcohol than we would get at home and frozen drink mixes were sugary. Beach activities include volleyball, aerobics, yoga and also salsa lessons. No seaweed, sand fleas or mosquitoes to contend with while we were there. Food (9/10) Special shout out to Anna, Viktor lake, Jeffery and Chef Franci for taking care of us and making our dining experiences exceptional. Our favourites were the steakhouse (T-bone steak) and Brazilian (appetizer bar) whereas our least favourite menu was the French even though service, presentation and ambulance was top-notch. As a person with a food intolerance, I had to be extra careful about utensil usage / cross contamination. Unlike other resorts we have been to, we were never asked about food allergies except at the Japanese (also a great experience). The main buffets (9/10) Food options are above average for an all inclusive, offering an omelet bar at breakfast, pasta bar during lunch, grill stations, fresh fruit, vast cured meats, cheeses and salads, and so much more. Amazing presentation, kept clean, and replenished promptly. There were vegan and gluten free choices. With the resort being at capacity while we were there, sometimes clean plates and silverware were in short supply (especially during lunch by beach) and often there were not enough serving thongs / spoons. A-la-cartes Restaurant reservations (for the week) can be done through your concierge or day-of via app. Preferred times (7-8pm) were often a challenge to get. Food truck (10/10) Enjoy burgers, hotdogs, french fries, chicken, wings, or tacos. All made fresh on order. The resort is home to many cats, and by the pond you will find ducks, white goose and large Koi fish. You may even get a glance at the resort’s Peacock near the French restaurant. Members Have exclusive rooms, beach areas, and top shelf alcohol. Golf carts are exclusively for members. You can learn more by attending a breakfast pitch. Room service There is a very limited room service menu in the all inclusive, however, there are several additional options if you are willing to pay extra. Entertainment (9/10) We have been to many all inclusive resorts in Cuba, Jamaica, Mexico, and the DR. The evening shows here are the best we have seen. Don’t miss the Circus, Michael Jackson, or the Greatest Showman! Tips and tricks - Gratuities in either US dollars or DR pesos are appreciated. We tipped drivers, bartenders, servers and cleaning staff and also brought inexpensive goodies / gifts to share with housekeeping, gardeners and local vendors. - There is no building better located than another in relation to amenities - it’s really a personal preference about whether you want to be closer to the pool/beach or lobby, the buffet /most restaurants and evening activities. Regardless of where you are situated, expect some walking (approx 500 steps / 5 min walk from beach to lobby). - Bring a travel mug to keep your drinks cold and minimize trips to the bar. - Pack sand toys and your snorkelling mask to see a variety of fish by coral patches (left side of snack bar). Entice them with bread. - There is a Dominica Walmart (a.k.a. souvenir shop) immediately to the left and another if you walk right about 15 minutes to the right. Don’t be afraid to negotiate (often to 25% of asking). Here you will also find several massage on the beach establishments for US$35-45 for 1 hour (tips expected). - When you book via Expedia, you have an exclusive check-in desk as well as a dine on the beach experience. There is very little this resort can do to improve. It’s impossible to be disappointed, unless you are an extremely picky traveller and expect ultra-luxury. Pet peeves: - Key cards are inconvenient; time for this resort upgrade to bracelets. - Warning: If you lose your towel (or it is taken by another guest), the hotel charges you $20 for a replacement. Have clips as it can be windy at the ocean. - Guest bad behaviour: wasting food, not cleaning up after themselves, smoking in non-designated areas / leaving cigarettes butts in the sand on beach, and reserving loungers without using them for hours. - Black birds by pool buffet and beach (presence of poop on loungers and picnic tables, as well as duck droppings by the pond). - Bees around garbage and abandoned drinks (especially at Waterpark). We were sad to leave this paradise and would definitely go back!

This hotel could be fantastic but isn't for just a few reasons. The good - gardens are well maintained, hotel is spacious and communal areas cleaned regularly. Rooms/suites are large, lots of wardrobe space. sockets and good WIFI (no washing line/airer). Plenty of sun loungers by the pool. Gym was...

This hotel could be fantastic but isn't for just a few reasons. The good - gardens are well maintained, hotel is spacious and communal areas cleaned regularly. Rooms/suites are large, lots of wardrobe space. sockets and good WIFI (no washing line/airer). Plenty of sun loungers by the pool. Gym was well equipped (needs some small hand weights). Sports bar showed English football (great). Water park was surprisingly quiet (though steps to slides were a bit dangerous in places). Italian restaurant did fabulous pizza, American food truck did great burgers, coffee shop and ice cream shop were also really good, health bar was great, Mixology bar good (but slow), soft drinks are good when served from a bottle, freshly cooked omelettes in the buffet were fabulous. Loads of activities and entertainment and the entertainment staff were 'super'. 50% of the hotel staff were an absolute delight to be around. Now the bad - the other 50% of the staff were not a delight and while you could put some of the down to my Spanish being really quite poor they are in the hospitality business so should be trying a lot harder. There was no 'quiet' pool and the music in the afternoon could be a bit too loud. The buffet food is luke warm at best, even when on a hot plate and under a warming light, I lived on salad for 3 weeks as the hot food just wasn't 'hot'. Lots of the food was not labelled so was it mayonnaise or yogurt (you get the idea), bowls were almost none existent (so not great for soup, cereal or ice cream), spoons were also seriously in short supply again not great for cereal, soup, or ice cream. Teaspoons didn't exist so everyone stirred the sugar in their coffee with knives and forks. Children were allowed to go up to the buffet (in other all-inclusives they often have to be over 10 years old) this lead to numerous spillages and breakages (though all dealt with quickly). Do not order the milkshakes in Route 66 they are dreadful and bear no relation to any other milkshake that I have ever had. Service almost everywhere was painfully slow. Drinks at a lot of the bars were of poor quality despite the bottles showing branded names (another guest suggested to me that they are perhaps filled with poor quality booze and not the real thing) the syphon mixers/ soft drinks were the worst that I have ever tasted, often not even fizzy. Some of the entertainment in the foyer was deafening. Now the ugly - the toilet in our room blocked every day, after the first week we were told that you should not put toilet paper down the toilet, we had not been told this and there were no signs stating this. I've stayed elsewhere in Punta Cana and not had this problem. The toilet continued to block though maintenance did solve the problem each day and quite quickly, as the 'used' toilet paper was now put in the bin it would have been nice for housekeeping to come in every day, despite our request for this it did not always happen. With some training and organisation this hotel could be great until then I for one won't be returning.

This is a huge Resort with lots of walking to get around. It is an older hotel that needs updating. The service is good but the beach chairs are very old and need changing. The food is just ok. Nothing great but you will find something to eat. the entertainment...

This is a huge Resort with lots of walking to get around. It is an older hotel that needs updating. The service is good but the beach chairs are very old and need changing. The food is just ok. Nothing great but you will find something to eat. the entertainment was good. There is some coral so you can snorkel near the beach. It was an ok experience but I would never rate this as 5 star hotel. It gets very busy with over 1000 rooms and lots of kids running around. I gues it's ok for families. I would not go back to this hotel. They have not kept up with dating this place.

What a wonderful experience to be at this amazing resort. Many restaurants and bars and the beach is spectacular. Staff is very friendly and accommodating always at your becon call. Rooms very comfortable and consierge will set anything up for you.

This was our first time in the Dominican Republic. Being sick of the cold and dull British weather, we wanted to go somewhere nice and warm. We have never done resort holidays as we are people who like to have a walk around and sight see a little! The resort...

This was our first time in the Dominican Republic. Being sick of the cold and dull British weather, we wanted to go somewhere nice and warm. We have never done resort holidays as we are people who like to have a walk around and sight see a little! The resort overall was great and we thoroughly enjoyed our holiday there! I’m going to do this review in sections to break it down a little. ROOM The room was great! The bed was massive and the fan kept the room nice and cool. Bottled water was restocked everyday and overall the room was clean! We had a lovely garden terrace that looked out towards the pool which was relaxing to sit out on. The only let down in the room for me was the bath seemed a bit unclean or stained. I wasn’t quite sure what it was on the bath but it wasn’t great. Also the plug was missing from the bath so we couldn’t fill it to have a bath. FOOD For breakfast the buffet was nice. It had a great range of food and you could even have a omelette cooked fresh for you with your choice of ingredients! The buffet at night wasn’t great. We only visited it once because the food was very ‘school canteen’ food and really didn’t taste great! The snack bar was great for a little bite in the afternoon or evening. For the rest of the holiday we booked the A La Carte Restaurants which I will rate below separately. Ikebana 10/10 (Japanese/Teppanyaki) - The food was great in here, staff were super fun and friendly and put on a great show! Cineccita 10/10 (Italian) - Food tasted great, service was fast and staff were friendly Gira Rodizio 8/10 (Meat Serving Restaurant) - Staff were friendly and service was great but for me there wasn’t enough chicken that went around and the sausages were cold and I can’t stand cold meat but the buffet part of it had a great selection of food and desserts! Route 66 2/10 (American Style Diner) - The staff were really friendly and service was fast but I was put off my food when a cockroach crawled out from the dropped old food under another table. This is basic hygiene practice and should have been cleaned as soon as that table left. Tex Mex 5/10 (Tex Mex Food) - The food was great! Very tasty and we also enjoyed the dessert. What I didn’t like is having to ask the staff twice if we could order out food after being sat for 45 minutes without even being seen. When we were served, the male waiter who came over seemed to have a real chip on his shoulder with us because we had complained. I genuinely don’t think we would have been served if we didn’t ask. BEACH All I can say about the beach is that it is stunning and beautiful! I love the BBQ and beach bar that is located very close. There is also plenty of sun-beds for you to relax on! ENTERTAINMENT The entertainment team was great! The dancers were awesome. And we absolutely loved the magic show! One thing I didn’t like was on the Retro night one of the dancers were miming (pretending to sing). Now I know this was probably just for fun and part of the show but some members of the audience actually believed that it was her who was singing and as a singer myself who does it as a career I found it very insulting. I didn’t see a point in pretending to sing if you’re not singing. Just hire a singer? ACTIVITIES We actually chose to do archery which was really fun! But there were lots of sports and activities to choose from and they are super easy to book! Just don’t forget your sports shoes like I did! SPA The spa was very relaxing and nice! It was a bit pricey but I do love a good massage. Sadly I didn’t really feel any different after having my massage done. It was nice at the time but I usually feel some improvement after having one done and this time I did not. I feel like for a deep tissue massage that it really didn’t get to the deep tissue. POOL There was plenty of pool space! Very clean and relaxing! I personally preferred the pool next to the leisure club as it was a bit quieter than the main one. The music was bit annoying that was coming from the larger pool. I found that it did go on for quite a while and when you just want to relax or read it can be a bit distracting. DISCO/NIGHTCLUB We went in once and enjoyed it. One thing I will say is that I think you need to play world wide music and cater to every guest. It’s hard to enjoy music if every song is something you don’t know or can’t understand. I get that I’m in a different country but a resort is full of people from around the world and one genre of music isn’t for everyone. STAFF The staff were very hit and miss. Don’t get me wrong a lot of the staff were really lovely and smiley but there were a handful I found were extremely rude. I had rolling eyes from one staff member to another scowling because I asked if we could order our food. I think that the staff need to remember that we are the guests who pay their wages and to simply ask to for a drink or to order shouldn’t be a big ask. ULTIMATE LEISURE CLUB What a pain! I was sick of hearing about the ultimate leisure club after multiple times of saying ‘I’m not interested’. Constantly having to move out of the way on the paths for these ridiculous buggy’s transporting VIP guests around. It’s actually quite unsafe, especially on a resort that has so many little kids running about and what shocked me even more is how many of them are looking at their phone while driving them just expecting people will move. Don’t get rope into the ‘free vip breakfast’. Luckily before we went in they told us there was a presentation we would have to watch and it’s all about signing up for the Ultimate Leisure Club. I found it quite insulting when we were questioned if we live together or not and when we said we didn’t they basically said that only really do it for people who live together. So I felt really judged on that. Anyone from the UK knows that there is a cost of living crisis and house prices are through the roof so I really didn’t like this. And i kinda walked away feeling like a peasant. Overall I really did enjoy my stay. Every place has its pros and cons. For me the pros outweighed the cons on this resort I would definitely come back but I hope to see some improvements on the points I have made

Outstanding rodizio experience! The customer service was excellent, the food was absolutely amazing, and the atmosphere was stunning. Angel Osoria was incredibly kind and attentive, making our visit even more enjoyable. Highly recommend this place if you’re looking for a top-notch rodizio with great service and delicious cuts!

Very nice resort and amazing staff! Busy week here with the Easter weekend however staff was accommodating the whole week. Anyi at the front desk was very helpful, Amelia who cleaned our room, and all the restaurant staff made our stay! Beautiful lobby area as well!

We struggled with this review as certain elements of this hotel are great but the main thing that let it down for us was the constant harassment by concierge to attend a sales pitch for the ultimate leisure club. Usually a firm no is fine but this was constant. The...

We struggled with this review as certain elements of this hotel are great but the main thing that let it down for us was the constant harassment by concierge to attend a sales pitch for the ultimate leisure club. Usually a firm no is fine but this was constant. The morning after we arrived the concierge booked us into a VIP breakfast, we didn’t really think anything of it at the time. That morning the phone rang 5 times in our room, when I answered they said hello and put the phone down. We stepped out to go for breakfast and the concierge was waiting for us. When we said we wasn’t interested and wanted to do our own thing he tried to pressure us, I firmly said no at this point and he left. However, this happened a further 5 times by concierge in the 10 nights we were there. This has put us off going to a Grand Sirenis anywhere. There are some really good areas such as the pirimide mixology bar, some of the best cocktails made by Mario and Jose who are fantastic barman. We ate in most of the restaurants, buffet was a little hit and miss but the French restaurant was lovely. We also recommend the raw bar and steak house, however the Italian was very poor. Beach’s are lovely and Saona island is a must! No privacy on the balcony as they are separated by a trellis but decorated nice and our cleaner did a great job. The coffee shop and food truck also worth a visit.

Great hotel in love with this resort. I love the Brazilian restaurant; Anderson and Francis Brazilian restaurant and all the employees were great at the reception area. The buffets, the pool , the theater, the rooms , Patrick with helping selecting the restaurant reservations.

Very busy place with nice pools and beaches. Watch out for the members meeting scam. They try and sell you membership that is not worth it. The service is ok. The rooms are dated and the front check in guys wants a tip before when you first check in. In...

Very busy place with nice pools and beaches. Watch out for the members meeting scam. They try and sell you membership that is not worth it. The service is ok. The rooms are dated and the front check in guys wants a tip before when you first check in. In all the years we have travelled to Punta Cana, this never happened.

We loved our stay here from start to finish after being scared to come here because of the bad reviews, all I can say is that holidaymakers themselves makes this hotel messy!! So many times I've seen people littering, even in the buffet people dropping food from their plates and...

We loved our stay here from start to finish after being scared to come here because of the bad reviews, all I can say is that holidaymakers themselves makes this hotel messy!! So many times I've seen people littering, even in the buffet people dropping food from their plates and instead of picking it of the floor they just kick it under the table or leave it laying there in the middle which is insane. Anyway our room was spacious and cleaned everyday. Also concierge used to call our room every day to make sure we had the basics like toilet paper, drinks and clean towels. Food was basic and a bit repetitive but we always found something to eat as we are not a picky eaters so that wasn't a problem. I don't know why other reviews say that there aren't any cutlery in the buffets, there is!!! On every table!!! People just like to exaggerate. Resort grounds are being well maintained every single day which was nice to see. Staff members are so nice and friendly, always cheerful. Beach was lovely we spent every day there. Might consider coming back here.

Not very welcoming check in but room and location good Breakfast buffet lovely Lunch in buffet or water park best Dinner in Mediterranean the best. Food great Addy served us and was brilliant by far the sunniest welcome and best food Some staff in resort not happy and showed it...

Not very welcoming check in but room and location good Breakfast buffet lovely Lunch in buffet or water park best Dinner in Mediterranean the best. Food great Addy served us and was brilliant by far the sunniest welcome and best food Some staff in resort not happy and showed it Food in tex mec bad and staff had problems with each other not a friendly atmosphere Rooms cleaned every day Plenty of sun beds and lots of pools Family friendly

Good points - a nice resort with a lovely beach. Rooms comfortable (4*, not 5*) and clean. All in, I had a reasonably nice week. The Japanese restaurant was nice too. However, overall, the service was generally atrocious across the board. We arrived and a chap took or luggage and...

Good points - a nice resort with a lovely beach. Rooms comfortable (4*, not 5*) and clean. All in, I had a reasonably nice week. The Japanese restaurant was nice too. However, overall, the service was generally atrocious across the board. We arrived and a chap took or luggage and asked us if we stayed in the ‘Ultimate Leisure Club’, then dropped it to the ground when we said no, pointing us towards reception. That wasn’t just poor - it was disrespectful. The steak restaurant was possibly the worst meal out I’ve ever had and across the resort, the staff were surly and badly trained. On our first three days, we were hounded on the phone by a lady with a very poor command of English - we didnt understand what she was asking for, she didn’t understand our responses. We unplugged day three. Despite some lovely features and a lot of potential, not great.

So, as people have suggested, this is not a 5 star hotel but we were still very happy. After the first couple of days we were of the mind that we would not come back but by the end we definitely would. The first couple of days we went to...

So, as people have suggested, this is not a 5 star hotel but we were still very happy. After the first couple of days we were of the mind that we would not come back but by the end we definitely would. The first couple of days we went to the steak house and Italian restaurants. I wouldn't go back to the steakhouse as very poor and the maitre d' was a bit rude in the Italian Room: Our room was really nice, just above the route 66 restaurant. Nicely decorated and kept clean by the staff. We had a problem with the toilet but that was fixed really quickly, a door broke but again it was fixed quickly Food: Breakfast was really good in the Saona, great staff.. we never had to wait for a table and they were very quick to get coffee and juices for us. Omlettes we really good Buffet: Best Buffet is down by the pools( the one that turns into the steakhouse at night) stear clear of Macao if you can, staff not as professional or helpful Restaurants: The best restaurant for us by far was the French. The lobster bisque/scallops are great starters and the salmon main was amazing... we did that twice Next for us was the Raw bar where you order a few dishes rather then a set starter/main. The shrimp cocktail and mahi mahi were really good Next was Japanese restaurant, we went twice and food was good both times but the service/show was very poor the second time. Italian restaurant: do not have the seafood risotto- worst meal i had and it only had bits of squid in, no other seafood. I think if you stick to pasta/pizza you will enjoy it Route 66: this was ok, burger was decent and staff really nice but the burgers down at the food truck in the plaza are probably better Food truck: good burgers/fries and tacos... eat hear before the buffets and I don't think you will be disappointed Beach food was ok Bars: The main beach bar can get busy and a bit slow but there is a bar on the beach to the left which is always quiet( never normally had to wait)or you can use the bar next to the snackbar/steakhouse We mainly used the top bar in the lobby area (piramide) which was quieter and had great service. The bottom bar is open later and a lot more lively... we still still good service here. Pools/beach area: we stayed to the left side( as you walk down) plenty of sun beds although you may want to get down earlier if you want a specific area/type We found the majority of the staff to be amazing and the only other thing to mention is to be aware of the breakfast invites by the concierge... this is a timeshare type thing that will take a few hours out of your holiday

We recently stayed at Grand Sirenis for a two-week break booked through TUI, a company we’ve used for many years with consistently positive experiences — until now. On arrival, we were told there was no booking for us. Thankfully, we had printed confirmation of our two-week stay and were eventually...

We recently stayed at Grand Sirenis for a two-week break booked through TUI, a company we’ve used for many years with consistently positive experiences — until now. On arrival, we were told there was no booking for us. Thankfully, we had printed confirmation of our two-week stay and were eventually allocated a room. However, the room had a broken toilet, which we reported multiple times before finally being moved after several days. When we were told to move rooms, we were asked to pack and be ready for 4pm. We returned at 3pm to find our room had already been cleared without our knowledge, including our personal belongings. We were then told we couldn’t access the new room until 4pm. On Day 11, we were again told to check out, as the hotel claimed our booking was only for 11 nights. Once more, we had to produce proof of our full booking. At this point, both TUI and the hotel provided conflicting information and no clear explanation. We were left in limbo, unsure if we would even have accommodation for the remainder of our holiday. We were also locked out of our room on the final day due to more confusion, and at one point denied access to services included in our booking, such as à la carte dining. I can absolutely see why people say the hotel is great — if everything runs smoothly. But when issues arise, it becomes clear that neither reception nor TUI are equipped to support you. Instead of resolving problems, it felt like they just wanted us gone. What was meant to be a relaxing, well-earned holiday became a series of avoidable issues and miscommunications. We’ve always trusted TUI and previously had great service, but this experience has left us questioning that. While we hope this was an isolated incident, it has certainly raised concerns about future bookings.

Raulin mixologist- made me a cocktail passion fruit martini it is the best thing I’ve tasted since being here. Better than the ones in the uk!!! You must try. He is so kind and will attend to your needs. And he is so friendly. When you come here please find...

Raulin mixologist- made me a cocktail passion fruit martini it is the best thing I’ve tasted since being here. Better than the ones in the uk!!! You must try. He is so kind and will attend to your needs. And he is so friendly. When you come here please find him.

This was our 8th DR holiday & we wrongly picked the Grand Sirenis & sadly stayed recently for a special occasion. The whole experience totally disappointed us after we spent a lot of money on this holiday in the DR. Management were ignorant, dismissive & obnoxious to us. They totally...

This was our 8th DR holiday & we wrongly picked the Grand Sirenis & sadly stayed recently for a special occasion. The whole experience totally disappointed us after we spent a lot of money on this holiday in the DR. Management were ignorant, dismissive & obnoxious to us. They totally ignored my complaint. The concierge fiasco is just a way to try & get you to attend what amounts to a timeshare sales pitch. That is their only interest-getting you to sign up & getting your cash. The daytime food was dire especially at the open beach bar area on the beach. Some of the bar staff's attitude was rude. We will never ever recommend or return to the Grand Sirenis in Punta Cana so before customer service responds to this review with 'give us a chance again' etc-ABSOLUTELY NO CHANCE WHATSOEVER. Hopefully others will think again & book elsewhere!

Room: Our room was really nice and modern. Looked like they were still doing a few up. They’re situated in 2 storey blocks throughout the complex. It was clean and our balcony was pretty private but others weren’t as the paths went straight past them. We pushed two 3/4 sized...

Room: Our room was really nice and modern. Looked like they were still doing a few up. They’re situated in 2 storey blocks throughout the complex. It was clean and our balcony was pretty private but others weren’t as the paths went straight past them. We pushed two 3/4 sized beds together so had a massive bed for our stay. The bathroom and shower were really nice and towels were replaced every day without asking. Mini bar is included. Our safe didn’t work but wasn’t a big deal. The room next door was a smoker which was a bit annoying and pretty much made our balcony unusable unfortunately so dedicated smoking blocks would be good but no complaints re the actual room. Pool/beach: The pool area is pretty big. It’s one giant pool but split into two sections by a bridge you can swim under. There was plenty of sunbeds around and we weren’t getting there until 11am. One side was busier and more child/entertainment focused and the other was pretty chilled and deeper mainly used by adults. You can still hear the music and stuff but it wasn’t bad mostly although sometimes they’d turn it right up and some of the songs were ridiculous but never lasted too long. There’s plenty of bars and snack bars nearby. It gets pretty hot when there’s no breeze from the sea but can easily just move onto the beach which is right next to the pool area where it’s more bearable. There’s even more sunbeds available on the beach as it’s massive. The sea was pretty calm but not the light blue stereotypical Caribbean look you’d expect. Staff will come round and give you coconuts and sell excursions etc but they’re not overbearing. There’s also an excursion booth by the pool. The water park is also way separate and probably a 5/10 minute walk to the other side of the complex with more pools and sunbeds available there. Entertainment: The entertainment team seemed pretty active without being annoying. I didn’t really get involved in anything but there was always stuff going on throughout the day especially for kids (kid free couple but kids weren’t an issue, it’s definitely suitable for adults only) and at night there was always a show or some sort of band/karaoke on. The sports bar is decent too. I didn’t make use of any of the sports facilities because they were quite out the way but they looked good. Beyond the hotel I don’t think there’s much to do. We booked an excursion for a snorkelling trip which is worth doing but was a good hour or so drive away. We also went to Coco Bongo which was again a good hour away but we were happy just chilling in the hotel. Food: The all inclusive restaurant is what you’d expect. Not amazing food but good enough. Times are good, breakfast is on until 11, dinner until 3, tea until 10. My biggest complaint at the whole hotel was how hard it was sometimes to get a drink in there or a 2nd set of cutlery. Felt like this was way harder than it needed to be. Should just be a drink station and somewhere to collect new cutlery but I found myself stealing cutlery and glasses off other tables and then going to the staff bar and serving myself for a drink. I’d recommend using the restaurants on site for the evening meals. Much better than the buffet. The Italian wasn’t great though. French was the best food/service. Special shout out to the Brazilian as well as the American burger/hot dog van for snacks. The Ikebana restaurant isn’t veggie friendly even though the menu says it is but is a really good cooking experience. There’s a barbecue on the beach every day around dinner time and a snack/pizza bar by the pool. You can also get snacks at the coffee shop (bring your own tea bags if you drink tea cos they don’t seem to understand tea!) and sports bar. Staff/service: There’s an army of staff at the hotel. No complaints about any of them. Some speak better English than others (we definitely felt like the minority there being English) but none were ever rude or unhelpful. Tips are quite expected which got annoying early on but they’ll let it go if you just say no. I don’t mind leaving one at a restaurant etc after good service but expecting a tip for chopping the top off a coconut bugged me. There’s a load of concierge booths on the site as well which is a good service and saves you having to trek back to reception every time you need something. Overall: I’d recommend this place to anyone. I was nervous going because it felt too cheap and I can’t believe how good value for money it was. It felt like no expense was spared in any corner of the place (concierge booths/gardening details/decor of every restaurant etc). When my only complaint is the lack of cutlery available at meal times it’s pretty good. Get it booked.

We've just returned from a week here and this is our honest review (be warned, it's long!) First things first, the grounds are STUNNING. The resort is well kept, the grounds are beautiful. There were a few open wires in the pool and a few lights were hanging on by...

We've just returned from a week here and this is our honest review (be warned, it's long!) First things first, the grounds are STUNNING. The resort is well kept, the grounds are beautiful. There were a few open wires in the pool and a few lights were hanging on by cable ties lol but that was honestly the only "issue". The gardeners and ground keepers work so hard (we tipped one guy who was sweeping around the pool as I feel like they're forgotten about!) The room did us well! We had a family suite and yes it's not 5*, but the beds are comfy, the air con is incredible and the shower is great, it's all you need! Mini bar was refreshed daily. The maids come at very random times, any time from 9am to 5pm. They woke us up from our afternoon nap a couple of times 😂 but we told them not to worry about cleaning the room and they just gave us a load of stuff for the bar, and clean towels. We didn't really have anything to do with our concierge. We booked the a la cartes through the app (other than the Brazilian which wouldn't work). He rung us at 9.45pm on our second to last day to see if everything was OK, which was strange 😂 but he seemed friendly enough. We saw 3 entertainment shows. They were standard all-inclusive shows. Nothing to write home about but passes the time! The live music by the lobby was nice. There was quite a lot going on for the kids which was good. 80% of the staff we found to be very happy and friendly. Yes you get the odd grump, but the majority were lovely. We never felt that the Spanish were favoured over us at all. Shoutout especially to Julieta at the lobby bar, Yessica, Mario and Matteo at Bar Coralino, they were all so so lovely. Mario and Matteo make the best drinks! They will make just about anything and by the end of the day we had everyone in the pool drinking frozen Baileys (shot ourselves in the foot because then they ran out 😂) Matteo's special was stunning (frozen Baileys, Kahlua and Ameretto). Mai Tai, Bahama Mama, Blue Hawaiin, Dominican Flag, Miami Vice, Mudslide, Chocolate Martini, all lovely! You could get most of the cocktails at the swim up bar which was great! They're not the strongest but after drinking all day in the sun you can feel it! Also if you ask for it strong, they'll make it strong! We found the food a bit hit and miss. We didn't go much on the buffet for lunch or dinner. I always found something but my husband is very fussy 😂 there wasn't much there other than pizza and chips for kids. I loved the breakfast though! The omelettes were lovely, my husband made a ham and cheese toastie every day in the toastie press! It did say breakfast started at 7am but it actually started at 6am which is misleading but good if you have an early pickup for an excursion! Also had pastries, waffle station, fruit, and hot food. They only had bacon 1 day out of 7 which was a shame. The hash browns are lush! We tried the Brazilian, Italian, Japanese and American a la cartes. American and Japanese were our favourites. The Japanese experience is brilliant, shoutout to Pedro, he was brilliant. The baby ribs in the American are blooming lovely too. We did the snack truck once and really liked the chicken tacos! Didn't rate the BBQ on the beach, I think we just timed it bad when there was nothing up there. There were birds and flies all over the fresh fruit as well which wasn't great. The pizza station is really nice! They did us a whole pizza one day which was lovely. The coffee shop is great for a little break from the sun. Ice cream, frozen coffee, and donuts were all good! We tried out the water park which seemed brilliant for kids. We actually really liked the food there as well! They had their own shop too. In terms of money, we took $160 USD for tips for a week and that did us. We tipped $1-$3 on average to everyone and it was appreciated but never felt forced. I took my Starling card which they accepted in the shop, supermarket and lobby. The shop is cheapest for souvenirs like Mama Juana (from $5) and magnets ($5). We also paid about £6 to have a later checkout until 1pm. We got the golf buggy up to the supermarket off site. This was cheapest for snacks. 2 tubs of pringles, a big bag of Cheetos, large coke and 2 chocolate bars was just under £15. The buggy rides are free but we tipped every time. It's a lovely little area around there! The seaweed was very bad at the beach but the tractor comes along each morning and does a great job of clearing it up. There are a lot of mosquitos! We bought decent repellants and wore bands but still got a few bites each. Nothing too bad but definitely don't forget your repellant and bite cream! In terms of excursions we did monkeyland (booked through Viator) and loved it! Got picked up in an open bus, taught all about the locals, fed the monkeys for about half an hour, then learnt all about the coffee and cocoa. Great half day excursion. Be warned, a monkey pooped all in my hair so don't wear your best clothes 😂 We also did Saona through GetYourGuide. Yes it's a very long day but the island is absolutely stunning! I think if we did it again we'd pay extra for the VIP one so it's a smaller group. It seemed a bit disorganised waiting for the boat at Bayahibe and you are hounded by sellers, but the catamaran trip was a vibe and when you're there it's like walking through a postcard. We booked online so we could pay by card. There were sellers around the pool but they didn't hound you. A simple "no thank you" and they left you alone. We felt very safe the whole time, even going off resort to the shop. The only time we were a bit cautious was the transfer to and from the airport. They drive like maniacs over there 😂 and the locals pounced on the bus at every traffic light, started washing the bus and all of our luggage was in an unlocked trailer attached to the back of the bus, so we were all making sure our bags weren't being stollen, but all was ok. We booked through Tui and had no problems there. Staff were friendly and transfers on time. All in all we had an amazing time here. Yes we've stayed at better 5-star resorts, I'd personally say it's a 4 star, but regardless, it's a gorgeous hotel and we had an amazing time!

The staff are very unfriendly and unhelpful everything is too much trouble for them. Service in the buffet restaurant is dire.Tables are not cleared quickly,because they appear to be short staffed. Food is not covered so it attracts flies and birds.Fruit,cheese,yoghurt and salad items are not always chilled so are...

The staff are very unfriendly and unhelpful everything is too much trouble for them. Service in the buffet restaurant is dire.Tables are not cleared quickly,because they appear to be short staffed. Food is not covered so it attracts flies and birds.Fruit,cheese,yoghurt and salad items are not always chilled so are warm. 'A la Carte restaurants are very inferior to what we have experienced on previous holidays. Sun loungers on the beach all need to be renewed, majority of them are broken,dirty and very uncomfortable. Some entertainment is good especially the Michael Jackson show and the magician. A special Thank you to our concierge Patrick for helping us with the problems we encountered.

Fun place, Anna at buffet awesome, hardworking, smart and friendly...Emilio butler awesome, Willy butler superb, Vladimir awesome too, butler set Freley@) pool awesome, Jessica #1 serving drinks with great smile and service!! Food was ok..... lounge chairs comfy, clean beach,,, jose in vacation club fun and helpful. In grand presidential...

Fun place, Anna at buffet awesome, hardworking, smart and friendly...Emilio butler awesome, Willy butler superb, Vladimir awesome too, butler set Freley@) pool awesome, Jessica #1 serving drinks with great smile and service!! Food was ok..... lounge chairs comfy, clean beach,,, jose in vacation club fun and helpful. In grand presidential suite fun but weird snacks!! Great liquor though!! Everyone works very hard and much appreciated

Yony Marte was very entertaining and we enjoyed the show and the food! Service was outstanding. Staff very accommodating. Everyone at table was very pleased with service and food. Food choice was great. So much fun. 2nd time to restaurant.

LOVED EVERY SECOND,,, MY HUSBAND AND I WERE LIKE KIDS AGAIN,,, Lots of laughs and fun fun fun,,,, stunning beach,, beautiful blue clear sea,,,, entertainment was fab (day and night),,,, This hotel is stunning,,, Jamaica was our best by far until now 🤗🤗,,, x x x

We are a couple in our early 20’s and we’ve just returned after a two week stay at the Grand Sirenis. Room was Lovely, always cleaned to a good standard, the bed was massive and the air con was amazing! Our fridge was always full, constantly re stocked. We had...

We are a couple in our early 20’s and we’ve just returned after a two week stay at the Grand Sirenis. Room was Lovely, always cleaned to a good standard, the bed was massive and the air con was amazing! Our fridge was always full, constantly re stocked. We had a balcony with a garden view which was lovely There were lots of different choices for food. We particularly loved the French and Japanese, they were amazing. The Mediterranean was also great. Our only complaint would be the Italian, it was okay but wasn’t the best. We didn’t really eat at the buffets only for breakfast and there was plenty of choice, don’t really have any complaints there. For lunch we enjoyed the bbq restaurant on the beach, as well as, the snack bar and the pizza by the pool. Drinks were great. Wide range of cocktails. Bartenders were attentive, friendly and we didn’t have to wait long to be served. We loved the lobby bar in the evening! We didn’t struggling with getting sun bed there were loads. The only thing we did find if we wanted one with a bamboo umbrella we had to get on a little earlier. But there were plenty of other shaded areas. Pool was great, we spent a lot of our time at the deep end. We didn’t use the swim up bar that much as it was always a little busy. Loved the activity’s and the entertainment throughout the day. We didn’t go on the beach much as we prefer the pool. But there was lots of sea weed. The staff worked extremely hard to clear it through out the day but it is just one of those things that can’t be helped!! It didn’t bother us. We booked our excursions via the people by the pool. We did Saona Island, buggy riding and a snorkelling trip. They were all great trips and well priced. In conclusion it was a great hotel for the price we paid. We had a great two week holiday and would definitely visit again

First time in the Caribbean and it did not disappoint, the hotel is about 45 minutes from the airport so a fairly quick transfer. On Arrival we were welcomed at the hotel with drinks and then with a quick check in we went to our rooms and our luggage had...

First time in the Caribbean and it did not disappoint, the hotel is about 45 minutes from the airport so a fairly quick transfer. On Arrival we were welcomed at the hotel with drinks and then with a quick check in we went to our rooms and our luggage had been taken to our rooms The room was lovely and spacious with a well stocked fridge of water, beer and fizzy drinks (which is stocked daily, and no charge for it ) House keeping is done daily The selection of food choice is amazing with the buffet restaurants and the other 8 restaurants that need to be booked with the concierge next to you apartment block The Saona restaurant for the morning buffet breakfast has so much choice from pancakes,eggs,chiros, cheeses,ham, pastries, cakes, waffles, smoked salmon, toasties and lots of hot options The best part about the Saona restaurant though is the warm welcome from Yennifer on the desk and then the service from Johanna and Maria which is first class and the amount of energy they have so early in the morning gets your day off to the perfect start The gardens and vast and tendered all day long The beach BBQ is varied every day The snack bar in the tex mex restaurant is great, with lots of variety, with Johanna and Maria serving again in this restaurant at lunch times which is fun and filled with laughter Evening entertainment is a bit hit and miss as it depends what sort of things your into The entertainment team also work hard throughout the day to get everyone into the party spirit and this creates a great atmosphere The drinks are pretty good with lots of cocktails to be had The pools are varied from shallow to very deep ones Lots of sun beds available at the pool and on the beach but at the moment there is a lot of seaweed on the edge of the water which is removed daily and they are fixing a retaining boom in the water to keep the seaweed away from the shore The only downside I would say about the pools is the use of glasses by the yellow banded members in the pool and around the loungers and when it breaks they just leave it there and unfortunately when we were there 2 people had cut feet But overall the hotel is a bit of paradise

2/10 Not good communication on check in missing information to the guests. Room service horrible, not fill up the mini bar for 4 days, no chance the towers, no clean the mirrors and they clean my room at 5.30pm??!! Restaurants a lá carte horrible, 66 Route it's the worst one,...

2/10 Not good communication on check in missing information to the guests. Room service horrible, not fill up the mini bar for 4 days, no chance the towers, no clean the mirrors and they clean my room at 5.30pm??!! Restaurants a lá carte horrible, 66 Route it's the worst one, waiting 1.45 minutes for my dinner, the best ones is japonise and Italian, buffet it's bad the guest need look for attention of the staff all the time to have cutlery /napkins /drinks as well. The buffet on the beach should be cover the food it's birds all the time there. P. S not go to the vip breakf, it's wasteeee time! Positive things there is the lobby bar and the pool bar staff super friendly and quick. Check out was fantastic.

We went to the concierge to book one of the restaurants for the night. Whilst there they invited us to a vip breakfast the next morning saying they like to treat guests to one VIP breakfast during their stay. We arrived the next morning where we were greeted by concierge...

We went to the concierge to book one of the restaurants for the night. Whilst there they invited us to a vip breakfast the next morning saying they like to treat guests to one VIP breakfast during their stay. We arrived the next morning where we were greeted by concierge who showed us this form which then said that we had to stay for 90 minutes to watch a presentation. I did not feel comfortable doing this as I am here to enjoy my holiday. Concierge then made us feel bad by saying he needs the bonus to see his family and showed us pictures of his daughter who lives in another country. Due to us feeling bad we signed with the idea of leaving halfway through. We were taken to the breakfast area where a salesman sat with us with his BOSS monitoring him!!! Me and my partner just wanted to enjoy breakfast but we had a very nervous salesman trying to impress in front of his boss who just stared at us and didn’t speak at all. We then were asked to pay $50K for some premium package which is a waste of money. Nobody could leave as they had locked the doors. We told them they were not interested and we could not afford it where one of the managers told me ‘well I don’t believe you as you can afford this holiday’. They were extremely rude and took an hour and a half of our holiday to sell us a ridiculous package. DO NOT DO THE VIP BREAKFAST!!!!!

We are a couple in our mid 20’s from the UK and this is an honest review. The Hotel: We had a family suite between the two of us which was perfect size but I believe it would have been small for a family. The room was clean with a...

We are a couple in our mid 20’s from the UK and this is an honest review. The Hotel: We had a family suite between the two of us which was perfect size but I believe it would have been small for a family. The room was clean with a well stocked mini bar however this was inconsistently refilled and only given extra drinks when tips were left. Towels were also not replaced everyday so we had to ask a few times. The bed was comfy and massive, the view was great from the balcony and noise was not an issue. The hotel grounds are very nice, palms everywhere, nice lighting and a relaxing feel when walking around. The Pool: There are two main sides to the pool, one is much more relaxing and quiet, the other is busier with kids playing and this side is where the entertainment happens which can be quite loud but was actually a good laugh and fun to watch. The swim up bar on the busy side is always packed and it just feels a little bit nasty around that area for obvious reasons… sun beds are usually easy to find. I didn’t get bothered by excursion sellers once. The Beach: Palm trees everywhere, plenty of sun beds, sun, shade, never busy. A very nice beach, just a shame about the seaweed this time of year (there are piles and piles of it) but I didn’t mind it too much and you can swim past it no problem. Food/drink: All in all, the food is very average. Breakfast was very good with a good selection of fresh fruit, cakes, pastry’s, hot food and sandwiches. The staff can be slow bringing coffee over to your table. Lunch options we just used the pizza bar which was good or a burger on the beach which doesn’t look appealing but was fairly nice. Dinners… the buffet was awful. Restaurants were okay. The Japanese was very good, tasty food and entertaining but very hot in the restaurant. El Rancho the steak restaurant was surprisingly nice as some reviews said otherwise. Medium rare T-Bone was cooked well and tender. Italian wasn’t great, cheap sauces on the pasta and way too much cheese on the pizza. Brazilian was average. Route 66… just avoid it. Drinks were good, the beer is a light local larger which isn’t bad, wine wasn’t awful and cocktails were good. Despite people’s reviews I thought the bartenders were quick, always working hard despite what is likely a poor salary and we’re friendly. My favourite bar was on the beech as they were friendly and made good cocktails. Servings of alcohol are very generous! Entertainment Some shows were good such as the circus show, magic show and Dominican show. Good performers and dancers, better than I expected. The square offers Karaoke which was fun and live local bands which were nice to listen to. Late night entertainment is non existent but that wasn’t an issue for us as we made the most of the days. Excursions: Coco Bongos was amazing and an absolute must for couples wanting a fun night out. Just do the cheap option as you’ll be on the dance floor with easy access to an open bar. Soana Island private tour was brilliant and worth the extra money for private. A very long day but the best day of the trip for me. We booked both through TUI. Conclusion: A decent budget hotel. Don’t expect 5 star service but just go into it expecting a week of good weather, unlimited drinks and a break from your day to day life. Don’t expect the world and just enjoy it for what it is. Don’t listen to the people saying it’s the worst place in the world because it most definitely is not. I had a great week away.

98% of the staff are incredibly rude and not interested, unless you are Spanish or tipping. Restaurants are chaotic; the service is wholly unacceptable. You cannot help yourself to a drink, hot or cold, ANYWHERE, and you will wait until the staff are ready to serve you. Too many times...

98% of the staff are incredibly rude and not interested, unless you are Spanish or tipping. Restaurants are chaotic; the service is wholly unacceptable. You cannot help yourself to a drink, hot or cold, ANYWHERE, and you will wait until the staff are ready to serve you. Too many times a glass of wine at dinner arrived as we were leaving. Hot food is cold, is incorrectly or not labelled. Foods that should be chilled or cooled are left out a room temperature (cheese/cooked meats/desserts). There is a serious lack of spoons & napkins. Dining chairs are covered in bird poo. Restaurant staff shout instructions at one another across diners. The beachside BBQ had no burgers to serve after our 1st day & for the rest of our stay. However, there were burgers one lunchtime (& only ONE lunchtime) in the buffet restaurant, sadly cooking 6 at a time for the 400 people who turned up was poor planning. Griddle for eggs not hot enough at 7 a.m. when the breakfast service starts, “come back in 15 minutes”. It goes on & on. Bar service is good if you tip. Rooms are OK, nothing special. Pool scene is just awful, blaring music and kids everywhere. Someone was sick in the pool & it had to be closed. The hotels beach is not swept or cleaned. We encountered glass shards in the sand. There is an old polluting tractor up and down the shore edge everyday collecting seaweed and piling it up in a heap. This is not a 5 star resort. We were glad to leave after our week’s stay. Never again. Expensive lesson.

Before I start I do have to say that I am not usually one to complain so I am going to try to not be so negative. I do also have to say that the bad reviews did really worry me before going and it isn’t as bad as people...

Before I start I do have to say that I am not usually one to complain so I am going to try to not be so negative. I do also have to say that the bad reviews did really worry me before going and it isn’t as bad as people are making out. It is a good budget hotel and it’s a good experience. My cons were that the staff are extremely rude. If you are not Spanish or a member of the ULC you don’t really matter and are pushed to the back of the priority list. Most restaurants are lovely however the route 66 is not. It was very run down and I felt unclean being in there and when the food came out my burger was basically raw I couldn’t eat it. And I usually love a rare steak but this was worse than that. The food truck has an awful smell when it is busy we got some chicken wings and we couldn’t eat them as the smell was so pungent. On one of our last days we went to get breakfast as usual but as somebody had reserved a table at breakfast prior to arriving at the buffet I was shouted at by a member of staff for sitting on the table which I was totally unaware was reserved as there was no sign. The concierge: when we had issues with booking restaurants the reception told us to go here to book our meals which we did. If you are lucky enough to find a member of staff in one of these offices that is. We were sent away back and too to diffrent offices because they didn’t want to do the booking for us and huffed when we got sent back to them. It honestly just made me feel like such a burden. All in all the hotel is a nice place i definitely wouldn’t say a “5 star” but it is good if you are looking for somewhere cheap to stay. It is just a shame that the staff are so rude because it would probably have been an amazing experience otherwise.