Grand Sirenis Punta Cana Resort Casino & Aquagames

First impressions fantastic! The room is beautiful & the beach is stunning, that's pretty much about it! The food is very below average for a 4 star hotel, bland, lack of plates and cutlery everywhere, beach bbq is horrendous, the food is covered in flies, really dry and generally not...

First impressions fantastic! The room is beautiful & the beach is stunning, that's pretty much about it! The food is very below average for a 4 star hotel, bland, lack of plates and cutlery everywhere, beach bbq is horrendous, the food is covered in flies, really dry and generally not acceptable. The bars are super slow, pool bar about 20 customers and 1 bar staff. Reception bar last night so slow, customers stood looking at each other like we were begging for a drink. Remember we've paid good money for this..it isn't free! Main restaurant smells of sewage Room didn't get cleaned, waited for towels for 2 hours after ringing concierge twice. Had to ask 3 times for a coffee with breakfast, ended up getting it myself. Zero customer service. Possibly one of the worst hotels I've stayed in. I've been to better 3 star in Spain! Currently waiting to move hotels after speaking with the rep. Zero customer service

Only reason this hotel has so many good reviews is because they have staff walking around forcing you to write 5 star reviews on here and watch over you, not leaving you alone until you do so. Serious lack of service even when tips are given. Staff pick who they...

Only reason this hotel has so many good reviews is because they have staff walking around forcing you to write 5 star reviews on here and watch over you, not leaving you alone until you do so. Serious lack of service even when tips are given. Staff pick who they want to help and if you’re not the chosen one you’re left to fend for yourself. Had multiple occasions in the buffet where we wasn’t even offered a drink and when going to get our own been told we’re not allowed and to sit back down. Waited hours in a la carte restaurants for below standard food

Had a fantastic time at teppenyaki with Franchi what a wonderful chef engaging friendly and funny !! Would thoroughly recommend to anyone visiting Sirinis Punta Cana to book in the Japanese resturaunt before the end of your trip. We visited twice

The chef was super friendly (FRENCHI).. entertained us the entired dinner !! The food was amazing and had a good time. Will definitely be coming back again with family and kids .. great experience woulf reccommend for sure .. thank you DR for everything !!!

GOOD POINTS - - [ ] 11 RESTAURANTS (8 A LA CARTE) - [ ] HUGE RESORT - [ ] SPACIOUS ROOMS - [ ] ATTENTION TO DETAIL IN THE ROOMS - [ ] HEATED POOLS - [ ] SUNBEDS AND OVERHEAD CABANAS ON BEACH AND POOLS - [ ]...

GOOD POINTS - - [ ] 11 RESTAURANTS (8 A LA CARTE) - [ ] HUGE RESORT - [ ] SPACIOUS ROOMS - [ ] ATTENTION TO DETAIL IN THE ROOMS - [ ] HEATED POOLS - [ ] SUNBEDS AND OVERHEAD CABANAS ON BEACH AND POOLS - [ ] COFFEE SHOP (INCLUDED ALL INCLUSIVE) - [ ] SNACKS AND DRINKS ON BEACH (INCLUDED ALL INCLUSIVE) - [ ] 3 SNACK BARS (2 OPEN FROM 11:00-18:00) - [ ] WATERPARK INCLUDED - [ ] SUPER NATURALISTIC - [ ] LOTS OF ACTIVITIES - [ ] FRESH COCONUTS - [ ] FREE DRINKS MINIBAR IN ROOM, COCA COLA, FANTA, SPRITE, BEER - [ ] TWO SWIM UP BARS - [ ] 3 POOLS INCLUDING 2 KIDS POOLS. AND A HUGE SHALLOW TO 2M DEEP POOL. - [ ] BEACH ON DOORSTEP - [ ] SHOWERS FOR POOLS AND FEET FROM SAND ON THE BEACH - [ ] BUFFET OF FOOD AT WATERPARK, BURGERS HOT DOGS, DRINKS - [ ] LIVE JAPANESE COOKING BAD POINTS - [ ] THE SLIDES AT WATERPARK REALLY HURT YOUR BACK (NOT EXAGGERATING AT ALL) - [ ] HURT ARM ON ONE OF THE SLIDES - [ ] NO GOGGLES ON SLIDES, BRACELETS RINGS, NECKLACE ANYTHING - [ ] BAD SMELL IN BUFFET - [ ] DIRTY PLATES AND CUPS - [ ] ROOMS NEED A LITTLE UPDATING (STAINS, BROKEN TV, PAINT SPLATTERED ON MIRROR, BROKEN DRAWER) - [ ] POOLS LOTS OF DAMAGE TO THE LIGHTS IN THE POOLS, ZIP TIED TOGETHER, HANGING OUT AND WIRES HANGING OUT IN THE POOL. - [ ] CLEANLINESS NEEDS TO BE BETTER IN THE BUFFETS - [ ] NOT MANY PLATES, CUTLERY CAN BE AN ISSUE TO FIND, CUPS AND MUGS CAN BE HARD TO COME BY - [ ] FLAT DRINKS IN THE BUFFETS AND BEACH BAR - [ ] OUR AIR CONDITIONING WAS NOT VERY POWERFUL AT ALL, SET AT 15° AND IT WAS NOT 15° LEFT ON ALL NIGHT) - [ ] THE STAFF AT BUFFETS NEVER SEEM TO REALLY CARE IF YOU NEED CUTLERY OR CUPS - [ ] STAFF AT BARS SIGH AND HUFF AND PUFF WHEN YOU ASK FOR DRINKS OR TELL THEM THE COCA COLA IS FLAT

The Sirenis Punta Cana resort and Aquagames is an excellent choice for families with young children. We chose this resort because wehave been to the Cuba Sirenis (review avail). The DR location is a solid 4.5 star, lively resort with comfortable rooms and a wonderful beach. There is always something...

The Sirenis Punta Cana resort and Aquagames is an excellent choice for families with young children. We chose this resort because wehave been to the Cuba Sirenis (review avail). The DR location is a solid 4.5 star, lively resort with comfortable rooms and a wonderful beach. There is always something to do and you can’t go hungry with so many dining choices, including buffets, snack bar at lunch, ready serve pizza, 9 à la carts, and a late-hour food truck as well as coffee shop and 24-hour sports bar. Top highlights: - Beach & ocean is lovely! Take long strolls or just relax. There are plenty of loungers and shade. - Service at restaurants and breakfast buffets is extremely friendly. Elevate your experience by getting to know the staff (by name) and thanking them for their service. - Plenty of activities for kids and adults. Use the resort’s mobile app to view the schedule once onsite. - The Plaza (smoking permitted) is a unique area in front of the resort for late night entertainment, drinks and visit to the food truck. - Waterpark is a bonus amenity. It is a short walk or trolly ride away and inclusive in your package. Drawbacks: - Farther distance from airport (and therefore excursions) than Bavero beach resorts. Best to arrange direct private transportation (45 min) to avoid a long shuttle ride with multiple stops. - Pool is large but lacks adult waist deep space, especially around pool bar that could use a facelift to make it more appealing and functional. Bring floaties to fully enjoy the 6-8 foot depth. - Insufficient number of bathrooms from beach / pool area. Here’s the detailed scoop… Layout (10/10) The resort consists 2 and 3 story buildings, #11-22 (Ccoctal side with spacious standard rooms) on the right from lobby and #32-48 on the left (Tropical suites side where family rooms and, closest to the beach, members buildings are). There are other rooms above the lobby area as well. The resort is somewhat accessibility-friendly with ramps, handicap bathroom stalls, and offers a beach wheelchair; however, buffet counters (especially at snack bar) are high and out of reach (even for kids). The lobby has 2 bars and serves as a (no-smoking) hub for guests, has 2 reception desk areas (one exclusively for Expedia guests) and a members lounge. During the evening, there is always live entertainment (musicians, DJ, silent dance party etc). There is also a kid kart and specialty drink bar set up after dinner. Standard king room (9/10) Sleeping quality was excellent. Our room had a king sized bed, shower with rain head and hand held nozzle (+shampoo / body wash), a pullout sofa, seating area with 2 pleather chairs, as well as a mini fridge, drip coffee maker, in-closet safe, iron, and hair dryer. The A/C worked well in combo with single speed room fan. We didn’t use the flat screen TV. Furnishings and bathroom were modern with minor wear and tear. Rooms have USB charging and standard wattage electrical outlets, so no converters are required. There is plenty of closet space and hangers, but no dresser drawers except for side tables. There were two robes and slippers in our closet for use during our stay. Our bathroom was too small for two people to use at the same time; there is a single sink / lit mirror only with little counter space and no weight scale. We had hot water, great pressure / drainage and good toilet flushing. Fridge contained pop, water and beer and was replenished every time we had our room cleaned, which was done well and promptly early in the day. Balcony had 2 plastic patio chairs and table (and ashtray). We faced the theatre, and after 10:30pm it was ver quiet. Despite asking to be close together (on booking months in advance and upon arrival), we were in different buildings on opposite sides of the resort. Not all rooms in the same category are alike (different layouts, some with bathtubs others with walk-in showers). The couple who also booked a standard king room was given a partial ocean view close to the beach, which had an awkward layout, especially the corner shower. Theirs had a double sink though and they enjoyed early morning coffee and their balcony view in lieu, so no major complaint. Our friends who booked a family room preferred the layout / size of our room. Theirs had 2 beds (rather than king) in an area that was separated by sliding doors with the other half having 2 pull out sofas; however because they were placed in a L-shape, only one could be used as a bed whilst blocking the use of the second sofa. Good choice for a family of 4, but a tight fit (TV area) if using the pullout. Pool (7/10) The resort has 1 large pool parallel and close to the beach. There is also wading pools and only one lifeguard on duty. Guests tended to gravitate to the one side of the pool where it was more shallow and closest to the lunch buffet rather than the deepest portion of the pool. Some minor upkeep to replace pool tiles is needed, but otherwise it was clean and very warm. Pool side activities include aqua fitness, water sports for kids as well as a foam party (Saturday). Waterpark (9/10) has 6 slides of varying thrills and lunch buffet (also non-alcoholic drinks + beer). They are strict with swimwear, no jewellery and height requirements. There are also 2 kid areas with slides, sprays, bucket dumps and a small pool with waterfall. It is just as safe as ones we have in Canada, however, there were some who complained of feeling the seams (of yellow slide) and getting minor abrasions (if you don’t tuck in your elbows on racing slides). Towels (with your card) and lockers (U$5) are available onsite and this is where the Escape Room (U$25 pp) is located. Beach (10/10) Be sure to enjoy the sunrise at least once during your trip! Beach is a walkers dream. Enjoy the soft sand (for many miles / kms) or cool off in the beautiful blue ocean (waves were mild/green flag to moderate/yellow flag while we were there). No need for water shoes. Respect do not swim zones. Lifeguards (2) will warn you (whistle), if entered. There are plenty of loungers on the beach with shade and they do get snatched up early (630am). Pool loungers, especially on the deep side, were easier to get throughout the day. There is no drink service on the beach (not sure about the pool since we didn’t spend a lot of time there). Go to the bar at the beach snack shack or beside the! lunch buffet near the pool. Drinks tended to have quite a punch with more alcohol than we would get at home and frozen drink mixes were sugary. Beach activities include volleyball, aerobics, yoga and also salsa lessons. No seaweed, sand fleas or mosquitoes to contend with while we were there. Food (9/10) Special shout out to Anna, Viktor lake, Jeffery and Chef Franci for taking care of us and making our dining experiences exceptional. Our favourites were the steakhouse (T-bone steak) and Brazilian (appetizer bar) whereas our least favourite menu was the French even though service, presentation and ambulance was top-notch. As a person with a food intolerance, I had to be extra careful about utensil usage / cross contamination. Unlike other resorts we have been to, we were never asked about food allergies except at the Japanese (also a great experience). The main buffets (9/10) Food options are above average for an all inclusive, offering an omelet bar at breakfast, pasta bar during lunch, grill stations, fresh fruit, vast cured meats, cheeses and salads, and so much more. Amazing presentation, kept clean, and replenished promptly. There were vegan and gluten free choices. With the resort being at capacity while we were there, sometimes clean plates and silverware were in short supply (especially during lunch by beach) and often there were not enough serving thongs / spoons. A-la-cartes Restaurant reservations (for the week) can be done through your concierge or day-of via app. Preferred times (7-8pm) were often a challenge to get. Food truck (10/10) Enjoy burgers, hotdogs, french fries, chicken, wings, or tacos. All made fresh on order. The resort is home to many cats, and by the pond you will find ducks, white goose and large Koi fish. You may even get a glance at the resort’s Peacock near the French restaurant. Members Have exclusive rooms, beach areas, and top shelf alcohol. Golf carts are exclusively for members. You can learn more by attending a breakfast pitch. Room service There is a very limited room service menu in the all inclusive, however, there are several additional options if you are willing to pay extra. Entertainment (9/10) We have been to many all inclusive resorts in Cuba, Jamaica, Mexico, and the DR. The evening shows here are the best we have seen. Don’t miss the Circus, Michael Jackson, or the Greatest Showman! Tips and tricks - Gratuities in either US dollars or DR pesos are appreciated. We tipped drivers, bartenders, servers and cleaning staff and also brought inexpensive goodies / gifts to share with housekeeping, gardeners and local vendors. - There is no building better located than another in relation to amenities - it’s really a personal preference about whether you want to be closer to the pool/beach or lobby, the buffet /most restaurants and evening activities. Regardless of where you are situated, expect some walking (approx 500 steps / 5 min walk from beach to lobby). - Bring a travel mug to keep your drinks cold and minimize trips to the bar. - Pack sand toys and your snorkelling mask to see a variety of fish by coral patches (left side of snack bar). Entice them with bread. - There is a Dominica Walmart (a.k.a. souvenir shop) immediately to the left and another if you walk right about 15 minutes to the right. Don’t be afraid to negotiate (often to 25% of asking). Here you will also find several massage on the beach establishments for US$35-45 for 1 hour (tips expected). - When you book via Expedia, you have an exclusive check-in desk as well as a dine on the beach experience. There is very little this resort can do to improve. It’s impossible to be disappointed, unless you are an extremely picky traveller and expect ultra-luxury. Pet peeves: - Key cards are inconvenient; time for this resort upgrade to bracelets. - Warning: If you lose your towel (or it is taken by another guest), the hotel charges you $20 for a replacement. Have clips as it can be windy at the ocean. - Guest bad behaviour: wasting food, not cleaning up after themselves, smoking in non-designated areas / leaving cigarettes butts in the sand on beach, and reserving loungers without using them for hours. - Black birds by pool buffet and beach (presence of poop on loungers and picnic tables, as well as duck droppings by the pond). - Bees around garbage and abandoned drinks (especially at Waterpark). We were sad to leave this paradise and would definitely go back!

This hotel could be fantastic but isn't for just a few reasons. The good - gardens are well maintained, hotel is spacious and communal areas cleaned regularly. Rooms/suites are large, lots of wardrobe space. sockets and good WIFI (no washing line/airer). Plenty of sun loungers by the pool. Gym was...

This hotel could be fantastic but isn't for just a few reasons. The good - gardens are well maintained, hotel is spacious and communal areas cleaned regularly. Rooms/suites are large, lots of wardrobe space. sockets and good WIFI (no washing line/airer). Plenty of sun loungers by the pool. Gym was well equipped (needs some small hand weights). Sports bar showed English football (great). Water park was surprisingly quiet (though steps to slides were a bit dangerous in places). Italian restaurant did fabulous pizza, American food truck did great burgers, coffee shop and ice cream shop were also really good, health bar was great, Mixology bar good (but slow), soft drinks are good when served from a bottle, freshly cooked omelettes in the buffet were fabulous. Loads of activities and entertainment and the entertainment staff were 'super'. 50% of the hotel staff were an absolute delight to be around. Now the bad - the other 50% of the staff were not a delight and while you could put some of the down to my Spanish being really quite poor they are in the hospitality business so should be trying a lot harder. There was no 'quiet' pool and the music in the afternoon could be a bit too loud. The buffet food is luke warm at best, even when on a hot plate and under a warming light, I lived on salad for 3 weeks as the hot food just wasn't 'hot'. Lots of the food was not labelled so was it mayonnaise or yogurt (you get the idea), bowls were almost none existent (so not great for soup, cereal or ice cream), spoons were also seriously in short supply again not great for cereal, soup, or ice cream. Teaspoons didn't exist so everyone stirred the sugar in their coffee with knives and forks. Children were allowed to go up to the buffet (in other all-inclusives they often have to be over 10 years old) this lead to numerous spillages and breakages (though all dealt with quickly). Do not order the milkshakes in Route 66 they are dreadful and bear no relation to any other milkshake that I have ever had. Service almost everywhere was painfully slow. Drinks at a lot of the bars were of poor quality despite the bottles showing branded names (another guest suggested to me that they are perhaps filled with poor quality booze and not the real thing) the syphon mixers/ soft drinks were the worst that I have ever tasted, often not even fizzy. Some of the entertainment in the foyer was deafening. Now the ugly - the toilet in our room blocked every day, after the first week we were told that you should not put toilet paper down the toilet, we had not been told this and there were no signs stating this. I've stayed elsewhere in Punta Cana and not had this problem. The toilet continued to block though maintenance did solve the problem each day and quite quickly, as the 'used' toilet paper was now put in the bin it would have been nice for housekeeping to come in every day, despite our request for this it did not always happen. With some training and organisation this hotel could be great until then I for one won't be returning.

This is a huge Resort with lots of walking to get around. It is an older hotel that needs updating. The service is good but the beach chairs are very old and need changing. The food is just ok. Nothing great but you will find something to eat. the entertainment...

This is a huge Resort with lots of walking to get around. It is an older hotel that needs updating. The service is good but the beach chairs are very old and need changing. The food is just ok. Nothing great but you will find something to eat. the entertainment was good. There is some coral so you can snorkel near the beach. It was an ok experience but I would never rate this as 5 star hotel. It gets very busy with over 1000 rooms and lots of kids running around. I gues it's ok for families. I would not go back to this hotel. They have not kept up with dating this place.

What a wonderful experience to be at this amazing resort. Many restaurants and bars and the beach is spectacular. Staff is very friendly and accommodating always at your becon call. Rooms very comfortable and consierge will set anything up for you.

This was our first time in the Dominican Republic. Being sick of the cold and dull British weather, we wanted to go somewhere nice and warm. We have never done resort holidays as we are people who like to have a walk around and sight see a little! The resort...

This was our first time in the Dominican Republic. Being sick of the cold and dull British weather, we wanted to go somewhere nice and warm. We have never done resort holidays as we are people who like to have a walk around and sight see a little! The resort overall was great and we thoroughly enjoyed our holiday there! I’m going to do this review in sections to break it down a little. ROOM The room was great! The bed was massive and the fan kept the room nice and cool. Bottled water was restocked everyday and overall the room was clean! We had a lovely garden terrace that looked out towards the pool which was relaxing to sit out on. The only let down in the room for me was the bath seemed a bit unclean or stained. I wasn’t quite sure what it was on the bath but it wasn’t great. Also the plug was missing from the bath so we couldn’t fill it to have a bath. FOOD For breakfast the buffet was nice. It had a great range of food and you could even have a omelette cooked fresh for you with your choice of ingredients! The buffet at night wasn’t great. We only visited it once because the food was very ‘school canteen’ food and really didn’t taste great! The snack bar was great for a little bite in the afternoon or evening. For the rest of the holiday we booked the A La Carte Restaurants which I will rate below separately. Ikebana 10/10 (Japanese/Teppanyaki) - The food was great in here, staff were super fun and friendly and put on a great show! Cineccita 10/10 (Italian) - Food tasted great, service was fast and staff were friendly Gira Rodizio 8/10 (Meat Serving Restaurant) - Staff were friendly and service was great but for me there wasn’t enough chicken that went around and the sausages were cold and I can’t stand cold meat but the buffet part of it had a great selection of food and desserts! Route 66 2/10 (American Style Diner) - The staff were really friendly and service was fast but I was put off my food when a cockroach crawled out from the dropped old food under another table. This is basic hygiene practice and should have been cleaned as soon as that table left. Tex Mex 5/10 (Tex Mex Food) - The food was great! Very tasty and we also enjoyed the dessert. What I didn’t like is having to ask the staff twice if we could order out food after being sat for 45 minutes without even being seen. When we were served, the male waiter who came over seemed to have a real chip on his shoulder with us because we had complained. I genuinely don’t think we would have been served if we didn’t ask. BEACH All I can say about the beach is that it is stunning and beautiful! I love the BBQ and beach bar that is located very close. There is also plenty of sun-beds for you to relax on! ENTERTAINMENT The entertainment team was great! The dancers were awesome. And we absolutely loved the magic show! One thing I didn’t like was on the Retro night one of the dancers were miming (pretending to sing). Now I know this was probably just for fun and part of the show but some members of the audience actually believed that it was her who was singing and as a singer myself who does it as a career I found it very insulting. I didn’t see a point in pretending to sing if you’re not singing. Just hire a singer? ACTIVITIES We actually chose to do archery which was really fun! But there were lots of sports and activities to choose from and they are super easy to book! Just don’t forget your sports shoes like I did! SPA The spa was very relaxing and nice! It was a bit pricey but I do love a good massage. Sadly I didn’t really feel any different after having my massage done. It was nice at the time but I usually feel some improvement after having one done and this time I did not. I feel like for a deep tissue massage that it really didn’t get to the deep tissue. POOL There was plenty of pool space! Very clean and relaxing! I personally preferred the pool next to the leisure club as it was a bit quieter than the main one. The music was bit annoying that was coming from the larger pool. I found that it did go on for quite a while and when you just want to relax or read it can be a bit distracting. DISCO/NIGHTCLUB We went in once and enjoyed it. One thing I will say is that I think you need to play world wide music and cater to every guest. It’s hard to enjoy music if every song is something you don’t know or can’t understand. I get that I’m in a different country but a resort is full of people from around the world and one genre of music isn’t for everyone. STAFF The staff were very hit and miss. Don’t get me wrong a lot of the staff were really lovely and smiley but there were a handful I found were extremely rude. I had rolling eyes from one staff member to another scowling because I asked if we could order our food. I think that the staff need to remember that we are the guests who pay their wages and to simply ask to for a drink or to order shouldn’t be a big ask. ULTIMATE LEISURE CLUB What a pain! I was sick of hearing about the ultimate leisure club after multiple times of saying ‘I’m not interested’. Constantly having to move out of the way on the paths for these ridiculous buggy’s transporting VIP guests around. It’s actually quite unsafe, especially on a resort that has so many little kids running about and what shocked me even more is how many of them are looking at their phone while driving them just expecting people will move. Don’t get rope into the ‘free vip breakfast’. Luckily before we went in they told us there was a presentation we would have to watch and it’s all about signing up for the Ultimate Leisure Club. I found it quite insulting when we were questioned if we live together or not and when we said we didn’t they basically said that only really do it for people who live together. So I felt really judged on that. Anyone from the UK knows that there is a cost of living crisis and house prices are through the roof so I really didn’t like this. And i kinda walked away feeling like a peasant. Overall I really did enjoy my stay. Every place has its pros and cons. For me the pros outweighed the cons on this resort I would definitely come back but I hope to see some improvements on the points I have made

Outstanding rodizio experience! The customer service was excellent, the food was absolutely amazing, and the atmosphere was stunning. Angel Osoria was incredibly kind and attentive, making our visit even more enjoyable. Highly recommend this place if you’re looking for a top-notch rodizio with great service and delicious cuts!

Very nice resort and amazing staff! Busy week here with the Easter weekend however staff was accommodating the whole week. Anyi at the front desk was very helpful, Amelia who cleaned our room, and all the restaurant staff made our stay! Beautiful lobby area as well!

We struggled with this review as certain elements of this hotel are great but the main thing that let it down for us was the constant harassment by concierge to attend a sales pitch for the ultimate leisure club. Usually a firm no is fine but this was constant. The...

We struggled with this review as certain elements of this hotel are great but the main thing that let it down for us was the constant harassment by concierge to attend a sales pitch for the ultimate leisure club. Usually a firm no is fine but this was constant. The morning after we arrived the concierge booked us into a VIP breakfast, we didn’t really think anything of it at the time. That morning the phone rang 5 times in our room, when I answered they said hello and put the phone down. We stepped out to go for breakfast and the concierge was waiting for us. When we said we wasn’t interested and wanted to do our own thing he tried to pressure us, I firmly said no at this point and he left. However, this happened a further 5 times by concierge in the 10 nights we were there. This has put us off going to a Grand Sirenis anywhere. There are some really good areas such as the pirimide mixology bar, some of the best cocktails made by Mario and Jose who are fantastic barman. We ate in most of the restaurants, buffet was a little hit and miss but the French restaurant was lovely. We also recommend the raw bar and steak house, however the Italian was very poor. Beach’s are lovely and Saona island is a must! No privacy on the balcony as they are separated by a trellis but decorated nice and our cleaner did a great job. The coffee shop and food truck also worth a visit.

Great hotel in love with this resort. I love the Brazilian restaurant; Anderson and Francis Brazilian restaurant and all the employees were great at the reception area. The buffets, the pool , the theater, the rooms , Patrick with helping selecting the restaurant reservations.

Very busy place with nice pools and beaches. Watch out for the members meeting scam. They try and sell you membership that is not worth it. The service is ok. The rooms are dated and the front check in guys wants a tip before when you first check in. In...

Very busy place with nice pools and beaches. Watch out for the members meeting scam. They try and sell you membership that is not worth it. The service is ok. The rooms are dated and the front check in guys wants a tip before when you first check in. In all the years we have travelled to Punta Cana, this never happened.

We loved our stay here from start to finish after being scared to come here because of the bad reviews, all I can say is that holidaymakers themselves makes this hotel messy!! So many times I've seen people littering, even in the buffet people dropping food from their plates and...

We loved our stay here from start to finish after being scared to come here because of the bad reviews, all I can say is that holidaymakers themselves makes this hotel messy!! So many times I've seen people littering, even in the buffet people dropping food from their plates and instead of picking it of the floor they just kick it under the table or leave it laying there in the middle which is insane. Anyway our room was spacious and cleaned everyday. Also concierge used to call our room every day to make sure we had the basics like toilet paper, drinks and clean towels. Food was basic and a bit repetitive but we always found something to eat as we are not a picky eaters so that wasn't a problem. I don't know why other reviews say that there aren't any cutlery in the buffets, there is!!! On every table!!! People just like to exaggerate. Resort grounds are being well maintained every single day which was nice to see. Staff members are so nice and friendly, always cheerful. Beach was lovely we spent every day there. Might consider coming back here.

Not very welcoming check in but room and location good Breakfast buffet lovely Lunch in buffet or water park best Dinner in Mediterranean the best. Food great Addy served us and was brilliant by far the sunniest welcome and best food Some staff in resort not happy and showed it...

Not very welcoming check in but room and location good Breakfast buffet lovely Lunch in buffet or water park best Dinner in Mediterranean the best. Food great Addy served us and was brilliant by far the sunniest welcome and best food Some staff in resort not happy and showed it Food in tex mec bad and staff had problems with each other not a friendly atmosphere Rooms cleaned every day Plenty of sun beds and lots of pools Family friendly

Good points - a nice resort with a lovely beach. Rooms comfortable (4*, not 5*) and clean. All in, I had a reasonably nice week. The Japanese restaurant was nice too. However, overall, the service was generally atrocious across the board. We arrived and a chap took or luggage and...

Good points - a nice resort with a lovely beach. Rooms comfortable (4*, not 5*) and clean. All in, I had a reasonably nice week. The Japanese restaurant was nice too. However, overall, the service was generally atrocious across the board. We arrived and a chap took or luggage and asked us if we stayed in the ‘Ultimate Leisure Club’, then dropped it to the ground when we said no, pointing us towards reception. That wasn’t just poor - it was disrespectful. The steak restaurant was possibly the worst meal out I’ve ever had and across the resort, the staff were surly and badly trained. On our first three days, we were hounded on the phone by a lady with a very poor command of English - we didnt understand what she was asking for, she didn’t understand our responses. We unplugged day three. Despite some lovely features and a lot of potential, not great.

So, as people have suggested, this is not a 5 star hotel but we were still very happy. After the first couple of days we were of the mind that we would not come back but by the end we definitely would. The first couple of days we went to...

So, as people have suggested, this is not a 5 star hotel but we were still very happy. After the first couple of days we were of the mind that we would not come back but by the end we definitely would. The first couple of days we went to the steak house and Italian restaurants. I wouldn't go back to the steakhouse as very poor and the maitre d' was a bit rude in the Italian Room: Our room was really nice, just above the route 66 restaurant. Nicely decorated and kept clean by the staff. We had a problem with the toilet but that was fixed really quickly, a door broke but again it was fixed quickly Food: Breakfast was really good in the Saona, great staff.. we never had to wait for a table and they were very quick to get coffee and juices for us. Omlettes we really good Buffet: Best Buffet is down by the pools( the one that turns into the steakhouse at night) stear clear of Macao if you can, staff not as professional or helpful Restaurants: The best restaurant for us by far was the French. The lobster bisque/scallops are great starters and the salmon main was amazing... we did that twice Next for us was the Raw bar where you order a few dishes rather then a set starter/main. The shrimp cocktail and mahi mahi were really good Next was Japanese restaurant, we went twice and food was good both times but the service/show was very poor the second time. Italian restaurant: do not have the seafood risotto- worst meal i had and it only had bits of squid in, no other seafood. I think if you stick to pasta/pizza you will enjoy it Route 66: this was ok, burger was decent and staff really nice but the burgers down at the food truck in the plaza are probably better Food truck: good burgers/fries and tacos... eat hear before the buffets and I don't think you will be disappointed Beach food was ok Bars: The main beach bar can get busy and a bit slow but there is a bar on the beach to the left which is always quiet( never normally had to wait)or you can use the bar next to the snackbar/steakhouse We mainly used the top bar in the lobby area (piramide) which was quieter and had great service. The bottom bar is open later and a lot more lively... we still still good service here. Pools/beach area: we stayed to the left side( as you walk down) plenty of sun beds although you may want to get down earlier if you want a specific area/type We found the majority of the staff to be amazing and the only other thing to mention is to be aware of the breakfast invites by the concierge... this is a timeshare type thing that will take a few hours out of your holiday

We recently stayed at Grand Sirenis for a two-week break booked through TUI, a company we’ve used for many years with consistently positive experiences — until now. On arrival, we were told there was no booking for us. Thankfully, we had printed confirmation of our two-week stay and were eventually...

We recently stayed at Grand Sirenis for a two-week break booked through TUI, a company we’ve used for many years with consistently positive experiences — until now. On arrival, we were told there was no booking for us. Thankfully, we had printed confirmation of our two-week stay and were eventually allocated a room. However, the room had a broken toilet, which we reported multiple times before finally being moved after several days. When we were told to move rooms, we were asked to pack and be ready for 4pm. We returned at 3pm to find our room had already been cleared without our knowledge, including our personal belongings. We were then told we couldn’t access the new room until 4pm. On Day 11, we were again told to check out, as the hotel claimed our booking was only for 11 nights. Once more, we had to produce proof of our full booking. At this point, both TUI and the hotel provided conflicting information and no clear explanation. We were left in limbo, unsure if we would even have accommodation for the remainder of our holiday. We were also locked out of our room on the final day due to more confusion, and at one point denied access to services included in our booking, such as à la carte dining. I can absolutely see why people say the hotel is great — if everything runs smoothly. But when issues arise, it becomes clear that neither reception nor TUI are equipped to support you. Instead of resolving problems, it felt like they just wanted us gone. What was meant to be a relaxing, well-earned holiday became a series of avoidable issues and miscommunications. We’ve always trusted TUI and previously had great service, but this experience has left us questioning that. While we hope this was an isolated incident, it has certainly raised concerns about future bookings.