Grand Hotel Imperiale & Resort

Unfortunately, our experience at the Grand Hotel Imperial was the worst of our 7-week vacation. The location was poor and far from the charm of central Lake Como, making it inconvenient for sightseeing or enjoying the area. The hotel felt more like a business conference venue, and the arrival of...

Unfortunately, our experience at the Grand Hotel Imperial was the worst of our 7-week vacation. The location was poor and far from the charm of central Lake Como, making it inconvenient for sightseeing or enjoying the area. The hotel felt more like a business conference venue, and the arrival of busloads of cruise tourists made it extremely busy and chaotic. To make matters worse, the elevators were not working during our stay. Despite repeatedly asking staff to address the issue, nothing was done, which was incredibly frustrating. Overall, this hotel did not meet expectations, and we would not recommend it for those seeking a relaxing or enjoyable stay in Lake Como.

A vintage feel to the hotel and with old infrastructure and decor and you get a sense it has seen better days. Although the hotel has its own garage, charges are still levied if you have a car. The weather was not conducive for outdoor tennis, but the courts looked...

A vintage feel to the hotel and with old infrastructure and decor and you get a sense it has seen better days. Although the hotel has its own garage, charges are still levied if you have a car. The weather was not conducive for outdoor tennis, but the courts looked worn. The outdoor swimming pool by the lake would be fabulous in the summer. The staff are friendly and helpful (especially Violetta at the Concierge). We were told that the hotel is about to close for an extensive renovation and we look forward to coming back when it is completed — that should go quite a way to restoring the hotel to its former glory.

Amazing food, friendly staff; knowledgeable concierge to help us use the ferries. Room was a little dated but the view was spectacular. I would stay here again and recommend to those looking to splurge a little. Really amazing place that we won’t forget.

Nice hotel on the lake. Pool on the lake was a nice plus. Dinned at poolside bar food was good. Rooms were nice only issue was shower wall not long enough and water gets all over the floor when you shower. Quite hotel, several small places to eat next to...

Nice hotel on the lake. Pool on the lake was a nice plus. Dinned at poolside bar food was good. Rooms were nice only issue was shower wall not long enough and water gets all over the floor when you shower. Quite hotel, several small places to eat next to hotel. Breakfast buffet very nice.

I love this hotel. When browsing the website I really struggled to understand why this wasn’t a 5* but after visiting I now know. We arrived early and our room wasn’t ready which wasn’t a problem at all. The receptionist took our phone number and said she would call when...

I love this hotel. When browsing the website I really struggled to understand why this wasn’t a 5* but after visiting I now know. We arrived early and our room wasn’t ready which wasn’t a problem at all. The receptionist took our phone number and said she would call when the room was ready. We were then directed to the pool bar which is lovely. The service there wasn’t great that particular day but improved significantly throughout our stay and this was one of our favourite places to eat. The food is a tad pricey but completely worth it. We went for a wonder after eating but the area doesn’t really offer much. There’s no shops nearby and not many pavements to walk on. The water bus is so close though and it’s really convenient! We went to the spa and went straight in for a back massage. The therapists were waiting on hand and this was really relaxing. We called back to reception to see if the room was ready and it was (they must have forgotten to call us). We were directed to our room by the lady on reception who unfortunately had a strong BO problem which wasn’t pleasant. She was lovely though. The room was traditional and I loved it. We opted for the ‘romantic package’ and it was so worth it!!! We got an upgrade and lots of other perks such as a meal for 2 with wine and a bottle of Prosecco of arrival. The bathroom really let the room down. It was in desperate need of replacement. The bath had mould around the edge and a mouldy shower curtain. There was also no extractor fan which could be the reason for the mould. There was also no where to sit and do your make up or your hair, and no plug sockets near any mirrors, this made doing your hair very difficult. The air conditioning was effective but a bit of a health hazard. I felt like it was probably doing more harm than good with all the dirt in it. You are also restricted to bottled drinking water. 1 small bottle between 2 people per day. There was no advice as to whether you could drink the tap water and no nearby shops to buy any from. This meant on hot days you had to raid the dreaded minibar! The room didn’t have an iron or an ironing board. I’m sure if we had called reception they could have arranged this but it was a bit inconvenient when your clothes have been squashed into your suitcase. Surely all travellers require them. On our first evening we went to the bar for a drink. The bar/restaurant only had a few tables occupied and all the staff were stood around near the bar area. We sat for about 10 minutes before we decided to get up to trouble them for a drink. The wine was brought over and we weren’t asked if we wanted anything else for the whole time we were sat. When finishing the wine, we had to go to the bar to trouble them again for the bill. The breakfast is fantastic! Such a good spread and very organised. The service much improved from this point onwards and going for breakfast was a highlight. We enquired about boat rides via concierge and they what’s app’d us a brochure. They also said that they would get the restaurant to call us to arrange a booking but they never got in touch. We called the restaurant ourselves and booked the garden restaurant for our last night and had the taster menu. It’s quite an acquired taste but a great experience and an exceptional setting. On the day we were checking out we ordered a taxi via concierge to arrive for 4pm to take us to the airport. This was more than an Uber would have cost but we required a more reliable service and Ubers aren’t very reliable around Como. At 4.05pm we went to concierge to see if the taxi was on its way as we were panicking about getting to the airport on time. The concierge just said, ‘she’s on her way’ and made a hand gesture as my partner walked away, which I didn’t think was professional. The taxi did arrive just after 4.10pm. It wasn’t the cleanest/tidiest taxi but we were so pleased to see it we just jumped in. I really loved this hotel despite the things I’ve mentioned. I think with minor improvements such as the above this hotel could easily be a 5*. It has all the ingredients but a lack of attention to detail. I would definitely return.

My husband and I recently traveled on a dream vacation to Lake Como Italy. Our trip to Lake Como was an extension of a Viking Rhine River Cruise. We had a lovely room with views of Lake Como. The wonderful staff of Grand Hotel Imperiale went above and beyond to...

My husband and I recently traveled on a dream vacation to Lake Como Italy. Our trip to Lake Como was an extension of a Viking Rhine River Cruise. We had a lovely room with views of Lake Como. The wonderful staff of Grand Hotel Imperiale went above and beyond to make our stay extra special. One stand-out employee was Andoni. He was friendly, professional, helpful. Andoni made sure that our trip to Lake Como was memorable. The charming village of Moltrasio was a perfect home base to our European Vacation. The quiet, quaint, and beautiful village was filled with friendly people, delicious restaurants, and gorgeous views. Thank you to Andoni and the rest of the Grand Hotel Imperiale for making our trip to paradise incredible.

The hotel is so different than what it looks like on the pictures. The photographer forgot a lot of real views. The old building is in fact presenting a few room. But there is an other building at the back from the 70’s including lot of room and not renewed...

The hotel is so different than what it looks like on the pictures. The photographer forgot a lot of real views. The old building is in fact presenting a few room. But there is an other building at the back from the 70’s including lot of room and not renewed since decades. I booked a lake view but they are not fronting the lake because there is another building in front of the lake. The pool is not fronting the hotel but you have to pass a tunnel under the public road to access. Not romantic at all. I would not recommend this hotel for romantic purpose. I chose to leave the hotel and not to sleep there.

Our room overlooked a hillside villa and lake. The water from the creek could be heard from our balcony. Breakfast was amazing. Our server, Adonis, was highly attentive and made sure our coffee was fresh. Wonderful three nights at this location.

We came for a post trip extension of a river cruise. I also paid for an upgrade. Our room was old, dead plant on balcony, old furniture, burnt table and such a disappointment. We did change rooms and it was better. Breakfast was amazing and in the garden. Pool is...

We came for a post trip extension of a river cruise. I also paid for an upgrade. Our room was old, dead plant on balcony, old furniture, burnt table and such a disappointment. We did change rooms and it was better. Breakfast was amazing and in the garden. Pool is extremely old but beautiful and pool staff was prompt and excellent. Dinner at the hotel was not great. Soggy pizza. Expensive. The problem is there is nothing in this small town. There is a ferry stop across the street but other than that and one or 2 restaurants nothing. No shopping, no mini mart, and you would need to reserve a driver or taxi ahead of time. We would not stay there again. Apparently they are refurbishing the hotel to become a 5 star soon. Again the problem is transportation. Ferry lines in other towns are long and sold out times of each day. I guess you could swim in the lake but there are a lot of speed boats Pool is small and lounge chairs fill up fast for the day. Biggest problem we had is that the bell hop gave our driver to Milan to someone else. The hotel could not find us a driver. We booked privately. Only book through the hotel. It’s safer. Hotel staff nice and helpful. Location is a bust for us. And to be clear I can’t imagine this with little kids. We are older and did not want to just sit all day.

Very lovely hotel in beautiful location. Rooms very comfortable. We had a private courtyard outside our room, where it was lovely to sit. Staff was very helpful in making restaurant reservations and respectful with handling our luggage. The most praise- worthy thing was the check-out procedure--not only fast, but an...

Very lovely hotel in beautiful location. Rooms very comfortable. We had a private courtyard outside our room, where it was lovely to sit. Staff was very helpful in making restaurant reservations and respectful with handling our luggage. The most praise- worthy thing was the check-out procedure--not only fast, but an itemized bill was given for us to review and initial so no surprising charges. We were given a copy without having to ask. We were asked for a credit card, rather than having charges put on the card with which we registered. We had the included breakfast, which was very nicely done with a huge variety of foods and good service. Location was great.

Nice hotel but a little pricey. They serve a great breakfast and is readily accessible to the Lake Como ferry system. There was some confusion when we arrived with a large group but eventually everyone got their luggage delivered. We were assigned to a hotel annex that took us away...

Nice hotel but a little pricey. They serve a great breakfast and is readily accessible to the Lake Como ferry system. There was some confusion when we arrived with a large group but eventually everyone got their luggage delivered. We were assigned to a hotel annex that took us away from our group but it was fine.

My wife and I recently spent three nights at the Grand Hotel Imperiale at Moltrasio as part of a tour of gardens of Lakes Como and Maggiore. The reception staff were all extremely helpful and friendly. Our Executive lake view room was large and elegant with slightly obstructed views over...

My wife and I recently spent three nights at the Grand Hotel Imperiale at Moltrasio as part of a tour of gardens of Lakes Como and Maggiore. The reception staff were all extremely helpful and friendly. Our Executive lake view room was large and elegant with slightly obstructed views over Lake Como. The breakfast buffet was extensive. As half board guests we had unrestricted choice from the à la carte menu or ‘specials’ menu for dinner. Once various burgers had been discounted there were plenty of delicious, well presented Italian dishes. The only downside of the hotel was the terrible, utterly dysfunctional service in the restaurant every evening. I cannot recall ever being in such a poorly run restaurant, which was a disappointment in such an otherwise impressive hotel.

I went to this hotel with my gf, everythin was problem from checkin to check out. Hotel is nothin special no luxury at all. Old pics and when we came to the hotel and ive already paid they asked me for physical card which i didn had on me cos...

I went to this hotel with my gf, everythin was problem from checkin to check out. Hotel is nothin special no luxury at all. Old pics and when we came to the hotel and ive already paid they asked me for physical card which i didn had on me cos of 2024 and i had it on my phone. They didnt accept it. Ok so i paid again for the hotel and they told me im gonna have my money back in 2-3 days max. Its been week nobody even reply to my e-mail and nothin. Ive asked for better room cos i went to COMO for proposal, they messaged me Yes we will do our best, Nothin happen. Problem with parking as well or u can pay 24€ for parking. Balcony was dirty and its nothin like on pictures so i would NEVER EVER COME BACK! Not even for free.

We stayed for 3 nights and the room was delightful looking out onto Lake Como, the breakfast was super and the service was excellent. Would definitely stay again.

Brilliant in every respect .Lovely Hotel our room with a lake view was worth paying a little extra for .The breakfast is good the staff very attentive to your needs . The restaurant with piano player is also nice if a tad expensive especially on the drinks side . The...

Brilliant in every respect .Lovely Hotel our room with a lake view was worth paying a little extra for .The breakfast is good the staff very attentive to your needs . The restaurant with piano player is also nice if a tad expensive especially on the drinks side . The Bonus is that the ferry connecting you to all the towns and villages around Lake Como is just across the road and is not expensive . we will be back .