Garza Blanca Resort and Spa Cancun

We were very pleased with the resort. Very pretty and all staff was so helpful. Plenty of pools and bars for your comfort and rooms were amazing! The rooms are so spacious, they've thought of everything. Rooms service was exceptional. We'll worth your money and time!

We had high expectations with the price we paid for the resort. The room service was not prompt and not efficient. The rooms were on cleaned properly, sheets not changed especially pillow covers when there were eyeliner stains there. The body lotion was never refilled even after reminders. A couple...

We had high expectations with the price we paid for the resort. The room service was not prompt and not efficient. The rooms were on cleaned properly, sheets not changed especially pillow covers when there were eyeliner stains there. The body lotion was never refilled even after reminders. A couple of expresso pods only dispensed water. Bottled water was not always replenished. This is not what you expect from a pricey resort. The room service staff on the phone was rude. Could not get shaded spot in the pool.

Thank you so much to my Garza family for a wonderful getaway! Jesus, Juan Carlos, Estefania, Victor, Armando, Rubi, my breakfast crew. Special thanks to Gimmy for my fresh omelets! Ana, Benjamin, Ismael, Alfredo, Irving, my rooftop family. Martin in Bocados for my wonderfully entertaining Cesar salad! Ana and Adriana...

Thank you so much to my Garza family for a wonderful getaway! Jesus, Juan Carlos, Estefania, Victor, Armando, Rubi, my breakfast crew. Special thanks to Gimmy for my fresh omelets! Ana, Benjamin, Ismael, Alfredo, Irving, my rooftop family. Martin in Bocados for my wonderfully entertaining Cesar salad! Ana and Adriana for setting everything up in concierge. My butlers Alvarado and Mario for ensuring my husband and I had everything we needed. Michelle who took care of my Elite membership upgrade! See you all again soon!

The Rooftop is amazing! Alex took great care of us as did Irving, Benjamin, Diana, Alfredo, Ana and Eduardo. Service was perfect. Our concierge Brenda was lovely and helped us with whatever we needed. Noi, DAO, Bocados and breakfast at the Gourmet Hall were exceptional. The firetable experience at Hiroshi...

The Rooftop is amazing! Alex took great care of us as did Irving, Benjamin, Diana, Alfredo, Ana and Eduardo. Service was perfect. Our concierge Brenda was lovely and helped us with whatever we needed. Noi, DAO, Bocados and breakfast at the Gourmet Hall were exceptional. The firetable experience at Hiroshi was very memorable, Chef Alejandro never disappoints- everything he prepares is magical and I always look forward to eating his food. Our bell boy Sylvester was very helpful when getting to our room and always offered a smile when seeing him in the lobby. Would recommend Garza Blanca Cancun to anyone wanting good food, good service and amazing atmosphere.

I ALWAYS have the BEST experience when I spend time in Garza Blanca - and it is THE BEST service EVER. Sostenes and Arcos, our butlers, never hesitate to help with anything and everything we need - they are two of my FAVORITES at Garza - they are THE BEST!...

I ALWAYS have the BEST experience when I spend time in Garza Blanca - and it is THE BEST service EVER. Sostenes and Arcos, our butlers, never hesitate to help with anything and everything we need - they are two of my FAVORITES at Garza - they are THE BEST! I’m always so excited to return 💛

Great experience with my fiancée for three days this past week. Here are my pros and cons. Pros: -excellent food for an all inclusive, we were surprised at the great quality of the food given the AI, I’ve been to over 15 AI resorts in Mexico and this place stands...

Great experience with my fiancée for three days this past week. Here are my pros and cons. Pros: -excellent food for an all inclusive, we were surprised at the great quality of the food given the AI, I’ve been to over 15 AI resorts in Mexico and this place stands out overall. Dao, the steakhouse, the lunch options all excellent -good service at the rooftop, pools, and rooftop -very clean rooms and resort is pristine Cons: -the check in process is a nightmare and can easily be fixed, they have everyone stand in one line and only have two or three open desks that cause a huge back up and to be honest the staff are not friendly and come off rude. This really is an issue that Tafer needs to address, by far my biggest complain and I can see why it rubs people the wrong way esp as it is your first moments in the resort -the beach itself is clean and has nice white sand, but if you want to swim there are too many rocks in the Garza Blanca section, I recommend walking right over to villa de palmar which has a open area to swim and is available to use for GB guests -having to sign for every drink or meal makes no sense when we are wearing the all inclusive wrist bands, all this does is cause confusion for the guests, I get that there are some guests that do a la carte, but then why give the wrist bands if guests have to sign for every bill regardless -lack of any nighttime bar separate from the lobby bar, nothing really to do after dinner -would recommend confirming every dinner res with a confirmation email, if you make a reservation somewhere you should get confirmation proof Overall a great experience and it is worth the value

I did not stay here - previously stayed at Villa Del Palmar next door and had a wonderful visit. However I received a text and call today about a promotion. The person on the phone was dismissive and rude when I asked for written details regarding the promotion. He told...

I did not stay here - previously stayed at Villa Del Palmar next door and had a wonderful visit. However I received a text and call today about a promotion. The person on the phone was dismissive and rude when I asked for written details regarding the promotion. He told me “never mind” and then said he would “just follow up” with my husband. I started to respond that he would get the same answer and he hung up on me. I responded to his text with a similar message. He replied with a very insulting and disparaging message. This is the exact opposite way to talk to a former and potential returning guest- especially when you are trying to sell them something. I had planned to return at some point and to recommend to friends to stay at either of these properties - but now I will not.

We are owners and always have an amazing stay. All the staff are always so friendly and quick to respond to any requests. From the Menber's check in, to the Valet/Baggage handlers, to the Pool attendants, especially Benjamin at the Rooftop pool!! As well as our House Cleaning staff and...

We are owners and always have an amazing stay. All the staff are always so friendly and quick to respond to any requests. From the Menber's check in, to the Valet/Baggage handlers, to the Pool attendants, especially Benjamin at the Rooftop pool!! As well as our House Cleaning staff and all the restaurant staff and waiters. Our Butlers (Mario and Alvaro) were awesome!!! They checked in everyday with all the activities as well as making sure we didn't need anything. Mario personally walked us to our dinner restaurant in Villa Pal Mar. They were so sweet and friendly!!