Garza Blanca Resort and Spa Cancun

We were very pleased with the resort. Very pretty and all staff was so helpful. Plenty of pools and bars for your comfort and rooms were amazing! The rooms are so spacious, they've thought of everything. Rooms service was exceptional. We'll worth your money and time!

We had high expectations with the price we paid for the resort. The room service was not prompt and not efficient. The rooms were on cleaned properly, sheets not changed especially pillow covers when there were eyeliner stains there. The body lotion was never refilled even after reminders. A couple...

We had high expectations with the price we paid for the resort. The room service was not prompt and not efficient. The rooms were on cleaned properly, sheets not changed especially pillow covers when there were eyeliner stains there. The body lotion was never refilled even after reminders. A couple of expresso pods only dispensed water. Bottled water was not always replenished. This is not what you expect from a pricey resort. The room service staff on the phone was rude. Could not get shaded spot in the pool.

Thank you so much to my Garza family for a wonderful getaway! Jesus, Juan Carlos, Estefania, Victor, Armando, Rubi, my breakfast crew. Special thanks to Gimmy for my fresh omelets! Ana, Benjamin, Ismael, Alfredo, Irving, my rooftop family. Martin in Bocados for my wonderfully entertaining Cesar salad! Ana and Adriana...

Thank you so much to my Garza family for a wonderful getaway! Jesus, Juan Carlos, Estefania, Victor, Armando, Rubi, my breakfast crew. Special thanks to Gimmy for my fresh omelets! Ana, Benjamin, Ismael, Alfredo, Irving, my rooftop family. Martin in Bocados for my wonderfully entertaining Cesar salad! Ana and Adriana for setting everything up in concierge. My butlers Alvarado and Mario for ensuring my husband and I had everything we needed. Michelle who took care of my Elite membership upgrade! See you all again soon!

The Rooftop is amazing! Alex took great care of us as did Irving, Benjamin, Diana, Alfredo, Ana and Eduardo. Service was perfect. Our concierge Brenda was lovely and helped us with whatever we needed. Noi, DAO, Bocados and breakfast at the Gourmet Hall were exceptional. The firetable experience at Hiroshi...

The Rooftop is amazing! Alex took great care of us as did Irving, Benjamin, Diana, Alfredo, Ana and Eduardo. Service was perfect. Our concierge Brenda was lovely and helped us with whatever we needed. Noi, DAO, Bocados and breakfast at the Gourmet Hall were exceptional. The firetable experience at Hiroshi was very memorable, Chef Alejandro never disappoints- everything he prepares is magical and I always look forward to eating his food. Our bell boy Sylvester was very helpful when getting to our room and always offered a smile when seeing him in the lobby. Would recommend Garza Blanca Cancun to anyone wanting good food, good service and amazing atmosphere.

I ALWAYS have the BEST experience when I spend time in Garza Blanca - and it is THE BEST service EVER. Sostenes and Arcos, our butlers, never hesitate to help with anything and everything we need - they are two of my FAVORITES at Garza - they are THE BEST!...

I ALWAYS have the BEST experience when I spend time in Garza Blanca - and it is THE BEST service EVER. Sostenes and Arcos, our butlers, never hesitate to help with anything and everything we need - they are two of my FAVORITES at Garza - they are THE BEST! I’m always so excited to return 💛

Great experience with my fiancée for three days this past week. Here are my pros and cons. Pros: -excellent food for an all inclusive, we were surprised at the great quality of the food given the AI, I’ve been to over 15 AI resorts in Mexico and this place stands...

Great experience with my fiancée for three days this past week. Here are my pros and cons. Pros: -excellent food for an all inclusive, we were surprised at the great quality of the food given the AI, I’ve been to over 15 AI resorts in Mexico and this place stands out overall. Dao, the steakhouse, the lunch options all excellent -good service at the rooftop, pools, and rooftop -very clean rooms and resort is pristine Cons: -the check in process is a nightmare and can easily be fixed, they have everyone stand in one line and only have two or three open desks that cause a huge back up and to be honest the staff are not friendly and come off rude. This really is an issue that Tafer needs to address, by far my biggest complain and I can see why it rubs people the wrong way esp as it is your first moments in the resort -the beach itself is clean and has nice white sand, but if you want to swim there are too many rocks in the Garza Blanca section, I recommend walking right over to villa de palmar which has a open area to swim and is available to use for GB guests -having to sign for every drink or meal makes no sense when we are wearing the all inclusive wrist bands, all this does is cause confusion for the guests, I get that there are some guests that do a la carte, but then why give the wrist bands if guests have to sign for every bill regardless -lack of any nighttime bar separate from the lobby bar, nothing really to do after dinner -would recommend confirming every dinner res with a confirmation email, if you make a reservation somewhere you should get confirmation proof Overall a great experience and it is worth the value

I did not stay here - previously stayed at Villa Del Palmar next door and had a wonderful visit. However I received a text and call today about a promotion. The person on the phone was dismissive and rude when I asked for written details regarding the promotion. He told...

I did not stay here - previously stayed at Villa Del Palmar next door and had a wonderful visit. However I received a text and call today about a promotion. The person on the phone was dismissive and rude when I asked for written details regarding the promotion. He told me “never mind” and then said he would “just follow up” with my husband. I started to respond that he would get the same answer and he hung up on me. I responded to his text with a similar message. He replied with a very insulting and disparaging message. This is the exact opposite way to talk to a former and potential returning guest- especially when you are trying to sell them something. I had planned to return at some point and to recommend to friends to stay at either of these properties - but now I will not.

We are owners and always have an amazing stay. All the staff are always so friendly and quick to respond to any requests. From the Menber's check in, to the Valet/Baggage handlers, to the Pool attendants, especially Benjamin at the Rooftop pool!! As well as our House Cleaning staff and...

We are owners and always have an amazing stay. All the staff are always so friendly and quick to respond to any requests. From the Menber's check in, to the Valet/Baggage handlers, to the Pool attendants, especially Benjamin at the Rooftop pool!! As well as our House Cleaning staff and all the restaurant staff and waiters. Our Butlers (Mario and Alvaro) were awesome!!! They checked in everyday with all the activities as well as making sure we didn't need anything. Mario personally walked us to our dinner restaurant in Villa Pal Mar. They were so sweet and friendly!!

Fermin was awesome! He’s always very helpful and super friendly, and such a nice person. He welcomes us enthusiastically and makes us feel at home. He is wonderful! We have stayed at Garza 3 times now and Fermin has always been great every time.

Luis and Francisco are the best butlers! They took the best care of us and our friends, they really made us feel special and exceeded our expectations. Room was beautiful, the food in every restaurant was fantastic. The amenities were amazing.

We recently stayed at Garza Blanca Cancun for 7 nights with a group of 185 guests for a 3-day wedding celebration. Unfortunately, what should have been a joyous occasion was marred by a deeply disappointing experience with the hotel’s housekeeping and management. My wife brought carefully selected designer outfits and...

We recently stayed at Garza Blanca Cancun for 7 nights with a group of 185 guests for a 3-day wedding celebration. Unfortunately, what should have been a joyous occasion was marred by a deeply disappointing experience with the hotel’s housekeeping and management. My wife brought carefully selected designer outfits and accessories for the events, including suede and satin shoes, and two high-end straw hats by Louis Vuitton and Hermès. Shockingly, during turndown service on two separate nights, the housekeeping staff entered the closet in our room—a place they had no business accessing—and placed heavy pillows directly on top of her items. The first night, they crushed her dress shoes. The second night, they squashed her expensive hats, which were clearly visible and safely placed on the top shelf. We weighed the pillows in front of the hotel manager, Sara Castellano: 10 pounds total. Yet when we addressed this with management, Room Division Manager Sara Castellano dismissed the concern, insisting the pillows weren’t heavy enough to cause damage. This was despite the obvious deformation of the hats and the fact that we weighed them in her presence. Neither she, Josue, the front desk manager, nor another staff member named Orlando, the housekeeping manager, offered any apology, accountability, or resolution. It’s unacceptable for housekeeping to enter guests’ closets at all, let alone treat personal belongings with such disregard. There were plenty of other places in the room where the pillows could have gone—benches, chairs, anywhere but inside the closet. Our friends, especially my wife’s close circle, were appalled, and it put a damper on what was supposed to be a festive and memorable event. We will never return to Garza Blanca, Hotel Mousai, or any property the Tafer group owns. Several of our friends feel the same. A luxury hotel should know how to handle high-end belongings and, more importantly, should know how to own up to its mistakes. Garza Blanca failed on both fronts.

Service is extraordinary. Restaurants are of quality food with nice menu. DAO restaurant was in my opinion the best of all. If you can get Cliff as your waiter you will be quite impressed. Rooms are very nicely decorated. Pool areas are impressive. This resort is top notch compared to...

Service is extraordinary. Restaurants are of quality food with nice menu. DAO restaurant was in my opinion the best of all. If you can get Cliff as your waiter you will be quite impressed. Rooms are very nicely decorated. Pool areas are impressive. This resort is top notch compared to others.

We had a great time at Garza. Fantastic service, good food, fun activities!! Specifically we had great service from Edgar activities Landa activities Ernesto activities Neria at lobby bar Bianey lobby bar Michael Margarita bar Angel lobby bar Ruben bell hop Fermin bell hop Isai pool bar Rummerfield party 4659

Christobal and Noel give phenomenal service at the Gourmet Hall! The food is fresh and delicious. We come to Garza Blanca at least 2 times a year. It is our favorite vacation spot because of the location and the world class service. The water is as warm as the service provided.

The Garza Blanca is a beautiful resort. The staff is amazing. We would like to give a shout out to our butlers Luis and Francisco. They were amazing in assisting us in making arrangements, dinners, spa, transportation. The pool butlers Marco and Marvin went above and beyond to ensure we...

The Garza Blanca is a beautiful resort. The staff is amazing. We would like to give a shout out to our butlers Luis and Francisco. They were amazing in assisting us in making arrangements, dinners, spa, transportation. The pool butlers Marco and Marvin went above and beyond to ensure we enjoyed ourselves around the pool. Also Jorge and Jose took care of our food and drinks. All very friendly, courteous, and helpful. All staff members were wonderful. If you have the opportunity stay at the Garza it’s a fantastic experience!Mucho Gracias

This is an amazing hotel with a staff that is outstanding! A very fast and easy check-in. Our room was beyond clean and the view...perfect! We had the best two butlers ever..Josue & Andres were on top of our every need...there is no better...they make a great team! We had...

This is an amazing hotel with a staff that is outstanding! A very fast and easy check-in. Our room was beyond clean and the view...perfect! We had the best two butlers ever..Josue & Andres were on top of our every need...there is no better...they make a great team! We had exceptional service at all the restaurants- Dao- Carmen is always great Nou- Alphonso on top of it all Davinos- Andi, Martine and Angel...always make you feel like home Hiroshi- Jesus was great We have been coming to this resort for years and it just keeps getting better!

Returned for second visit because unusually outstanding Chinese & Japanese food, diverse breakfasts plus Great beds, staff service, & comfort. Rooftop adults only pool highly recommended especially because beautiful beachfront is marred by sargassum. English speaking Highly attentive bellboy Adrian Vasquez could serve higher function.

My Husband and I thoroughly enjoyed our stay!! The food was some of the best we have ever had, and the staff was very helpful and kind! I would recommend Garza Blanca Cancún to everyone!!! Our bellboy, Carlos Simon was what made our experience! He was very kind to us...

My Husband and I thoroughly enjoyed our stay!! The food was some of the best we have ever had, and the staff was very helpful and kind! I would recommend Garza Blanca Cancún to everyone!!! Our bellboy, Carlos Simon was what made our experience! He was very kind to us throughout our stay, checking to make sure we had everything we needed and were having a good time!! Thank you Mr. Simon!!

Excellent resort and staff at our first visit to a Tafer property. Food choices were many and quality was very good. DAO Chinese was our favorite! Staff were very attentive and very kind/helpful. Gus was our butler and he was great in keeping us updated daily and helping with amenities.

Excellent resort and staff at our first visit to a Tafer property. Food choices were many and quality was very good. DAO Chinese was our favorite! Staff were very attentive and very kind/helpful. Gus was our butler and he was great in keeping us updated daily and helping with amenities.

Garza Blanca is top shelf in every way. Excellent friendly and attentive service. Our butlers Luis and Francisco were very helpful throughout our concierge Adriana went above and beyond. Terrific food of many types. Well-appointed and stylish rooms. Beautiful!