Fairmont Kea Lani

This was our first visit to a Fairmont Hotel and we were impressed by the entire experience. The room included an entry, Living Room, Bedroom, and spacious bath with a tub and large walk in shower. Both the Bedroom and Living Room had sliding glass doors that led to the Large balcony with both a table seating 4 and a couple of lounge chairs with lots of room to spare. We ate at all of the restaurants on property and consider Nick's Fish the best. Service was exceptional; the check in process was smooth and quick. The valet had our luggage delivered to our room promptly and housekeeping kept the room impeccable. The nightly turndown service was a nice touch that you don't see often anymore. The beach service was quick and efficient providing us with towels, chairs and an umbrella at no extra cost. We enjoyed walking on the trail that ran along the coastline. I'm not sure how far it goes, but we walked for 45 minutes and didn't reach the end. I'd definitely stay again!

I truly don’t even know where to begin, because this stay meant so much to us. From the very first moment we arrived, every single person at the hotel made us feel cared for, welcomed, and genuinely valued. It wasn’t just great service — it felt like real hospitality coming from the heart. When we arrived, the bell team immediately jumped in to help us. Three bellmen were assisting us at the same time, and they were incredibly efficient and kind. Our luggage was delivered so quickly, and one of them even offered to give us a tour of the hotel. We kindly declined because we wanted to explore on our own, but the gesture itself already showed us the level of care we were about to experience. At the front desk we were welcomed by the most wonderful agent (unfortunately couldn’t remember the name) with the warmest smile and the kindest, green shining eyes. She made us feel instantly comfortable and excited to be there. We had what felt like thousands of questions, and she answered every single one with patience and kindness. That first interaction truly set the tone for our entire stay. I also want to mention the concierge team, especially Niko, who was absolutely incredible. We had a small situation where we needed to reschedule our surf lessons, and she handled everything so smoothly and effortlessly. Not only that, but she also gave us wonderful recommendations for the Road to Hāna, which made our adventure even more special. Her help and kindness meant so much to us. A very special thank you to Leanna and Lucy at Ko restaurant. They were so understanding and attentive regarding our food allergies, and they treated us with such warmth and care. The first time we visited Ko, Leanna took care of us like we were family. She made thoughtful recommendations and triple-checked everything to ensure our allergies were taken seriously. You can truly see that she loves what she does and takes pride in doing it right. And the chef at Ko deserves the biggest applause. Every single meal we had was absolutely outstanding — delicious, thoughtful, and clearly made with heart. There wasn’t a single dish we didn’t love. We actually ended up having dinner there three times during our one-week stay because it was simply that good. Our absolute favorite spot, however, became Pilina. Everything about it was magical — the atmosphere, the food, the drinks, and especially the service. Chris there is truly exceptional. We went back four times, honestly just to see him again. He has this rare ability to make people feel special and comfortable at the same time. His energy, his professionalism, and his kindness made every evening there unforgettable. Please make sure he knows how appreciated he is. Caterina at the Poolside Bar was also such a joy. She was bubbly, friendly, and genuinely warm. You could feel that she truly cared about making sure guests were having a great time. Housekeeping was always so kind and helpful, and the entire hotel itself is simply breathtaking. The rooms are beautiful and comfortable, the pools are spotless, and the entire property feels like a little piece of paradise on earth. We came to Kea Lani to celebrate my birthday, and I can honestly say you made it magical. This became one of the most memorable vacations of our lives, and that is entirely because of the people who work here. Your smiles, your kindness, and the way you care about your guests made this experience unforgettable. We are leaving with full hearts and beautiful memories, and we will absolutely be coming back. Thank you all for making this stay so special

Had an enjoyable stay here. Room was always clean and very relaxing. Nice to have the activities and learn about the local culture. It’s a large property so depending on your room you might have a long walk to get back to it. Polo beach and the walking path are convenient. The walking path is more stressful than anticipated. People rushing to burn calories and it’s not that wide in some spots. Has a nice open feel to it. Staff all very friendly and helpful.

Wonderful break from a busy life at the Lovely kea Lani. Love the views, gorgeous beach, tasty restaurants, and amazing service at this property! Great location for viewing whales and meandering about the beaches and walkways in the beautiful Wailea area! Great shopping nearby (and free shuttle to haul you around). We use a local taxi service and also get to take a break from driving (if we are going somewhere the shuttle does not service). The suites are so beautiful and comfy, we enjoyed every minute of this stay!

This was our second stay at Kea Lani (and our first since its renovation) and we could not have been more pleased with the entire experience. The rooms (all suites) have always been huge by other luxury hotels' standards, but they have been refreshed along with everything else at the hotel. (Our "partial ocean view" room still gave us a great view of the ocean from the lanai.) The adult pool...the meals...the friendliness of the staff...I could go on, but I would rank this as our top choice after visiting all four islands on a dozen trips.

The Fairmont Kai Lani is like something you imagine when dreaming. Front desk check-in was quick, easy, informative and the staff were so nice. Just to finish on the staff, there wasn’t one person that I ever saw that didn’t have a smile or an aloha for us. They are genuinely happy to answer questions or give directions or ideas on what to do or where to go within the hotel or outside of it. There are 3 pools, 2 hot tubs, and a waterslide. One of the pools and hot tubs are adults only, so that’s nice depending on whether you brought kids or not. There is a lower pool and a higher pool connected by the waterside. Cabanas are available for rent. All the water, pop, and juice you can drink. Alcohol and food cost no more than room service or the restaurants here. Upper pool has a swim up bar too. The resort is right on Polo Beach. You can get lounge chairs down there too. Room service was exceptional. So was our room. The bathroom was like something out of a magazine. Bed was very comfortable and there’s a mini fridge and Nespresso machine. I could go on and on. But I will sign off saying I would definitely recommend staying here whether it’s for a couple nights or a longer stay if you can. We will definitely return again. Had so much fun.

We just completed our third stay at this amazing property. This may be one of our favorite hotels in the whole world. It begins when you make your reservation and the team reaches out to you prior to your stay and continues when you finally arrive at this glorious destination! The check-in and the service throughout our stay is exemplary. We absolutely love the feature that you can text someone at any time and they will get back to you pretty quickly with pretty much any request. It’s such a fantastic feature that I wish every hotel offered. We loved our interaction with the staff every day. The valet runs like clockwork. Everyone there is exceptional. The concierge team are so incredibly helpful with any request. Our room was beautiful as always. We were in a Signature Ocean View. The view is simply spectacular. We were there during whale season and we would get sucked in just enjoying our wine on that stunning balcony watching dozens of whales gracefully dip in and out of view. This hotel is like a dream. We are always so sad to leave. You know the hotel is amazing when you tell yourself, I would literally come back to that destination just to see the staff and stay at that property again. Its that good! There’s no doubt we will be back to Maui and there will be only one hotel we will stay at and that is the Kea Lani!

We come here every year and the stay is consistent and always pleasant. The must be doing something right because we see a lot of the same staff every year (especially the valet staff which is always friendly and efficient!! ). Pools and beach are wonderful. They have chairs on the grass as well which are really nice if you don’t want the hubbub of the pool. Breakfast buffet is amazing (a bit pricey but this is Wailea…). You can linger over coffee or mimosas and we enjoy it every time. Ko restaurant is one of our favorites in the world (see separate review). Sushi restaurant (lobby area) is amazing and with live music at night it is a great experience. One recommendation I would make is to put soft cushions on the pool chairs at the adult pool. They have some on the other chairs( like one the lawn) so having the same ones at the adult pool would be a nice touch:)

I am an Accor Diamond member, have stayed here 5 years in a row, have arranged special occasions with Fairmont Kea Lani and while we had a mostly great time as usual, there were some systemic issues that after discussing with management I am hopeful will be addressed to reflect the five star property that it is. The positives: The property is still stunning and the rooms are clean and well kept. The cleaners do an amazing job and the room was like new every day even though our two kids destroyed it with food and sand daily. Even making the pull out couch daily. The food and drinks at Pilina were great as usual. My wife had one of the best sushi rolls outside of Tokyo there on NYE. The hostess sat our family with two young kids at the best spot for sunset which was amazing where other places would relegate us to the back area. There are lots of fun activities to choose from for different age groups from making leis to fire dancers to crab hunting. Feedback: The amenities could use a refresh. The same necklaces and welcome gifts etc. haven't changed in several years which for returning guests can feel stale. Pool and beach staff were openly frustrated at guests, which frankly so was I, but there was some unprofessional behaviour from employees that I am hopeful will addressed by management after feedback. They need to address chair holding with a solution that works for everyone. Maybe it's just at the holidays when large groups take over the resort, but you can't allow a single person to reserve 10 chairs. Everyone lies and says they'll be "down shortly, just grabbing breakfast" and then don't come for hours. If anything it's lost revenue for people that want to spend. I would recommend something like 2 chairs per person present. I know this has become systemic across resorts, but since they can't control entitled disrespectful guests with a sign, adjustments need to be made. Hopeful to return again for the holidays!

We stayed four nights in a pool-side suite which came with a walk-out patio door to a table and four chairs, two lounge chairs (no umbrella), and a nice chair and footstool for reading/relaxing. It looked like our 108 suite plus two others had a ocean view, but the other pool-side suites would have more a view of the pool. The suite's lounge chairs had a cushion that was thinner than the pool-side lounge chairs which was green and quite plush. The suite has two double beds, large bathroom with separate tub and double sink plus a nice laundry basket for dirty towels and a wooden rack for hanging a wet bathing suit. The living area has a large sectional couch, TV, table and chairs for dining, and the coffee/microwave area. Tea kettle, microwave, and refrigerator, and a Nespresso Vertuo coffee maker. The white stainless steel Fairmont Kea Lani water bottles are the nicest water bottles we have ever had - keeping water cold, lift up straw and a white ring for carrying. Water stations in the hotel and by the pool. At the pool is reef-safe suntan and after sun lotion in SPF 30 and 50 that you can use. There are nice white covers for the lounge chairs and plenty of towels. There is a smaller, colder adult lap pool and hot tub (hot) and good size family pools with a slide and less hot hot tub. One of the special things about the Fairmont is the Hawaiian cultural center (Hale Kukuna) in the lobby, with lovely artifacts showcasing some of the culture and books you can read, and the cultural activities: Hula, ukelele, lei making (we made a ti leaf bracelet), and language classes. Ke'ala is a hula dancer who has performed around the world for many years and truly exemplifies the aloha spirit. I loved her hula, lei making, and ukulele classes. One of my favorite memories is the ukulele class where Ke'ala and Kapono were playing along with me and singing a beautiful song about Haleakala. Ho'ohu is another lovely teacher who I enjoyed meeting and talking with in her hula class. Tips: - The outrigger canoe excursion can get booked up, so make reservations with the Concierge even before you arrive. Ours got cancelled due to the waves and unfortunately, it was full for the subsequent days. - Parking is free. I saw a Fairmont van at the other hotel we stayed at, so I think there is a service to take you to another restaurant within a certain distance. - Shops at Wailea (also restaurants and a good gourmet/grab and go or on-demand food market - Island Gourmet Markets (love the Chicken Teriyaki)). Need to drive or see if the van will take you or about a mile away. - You will need to scan the QR code to see the list of activities - cultural, exercise and water activities. Note that the hula and ukulele classes did not show up on the Android/iPhone version, but did show up in the tablet and possibly the computer version. Suggest you go to the Concierge to have them print you a schedule of the activities for when you are there, so you can see all of them. - There is a lovely path connecting the hotels and along the cliff-side with stunning views of the ocean. Suggestions for improvement: - Fix the Android/iPhone version of the activity schedule so that the hula, ukulele classes show up consistently. Suggest ensuring the classes show up under "culture" option and "all" activity option since currently they are not showing up on the phone version. - A paper copy of the week's activities would be appreciated and easier than navigating several screens and clicks on the phone to try and see activities. Mention the walkway next to beach and the Fairmont van transportation would be nice. At the next hotel we stayed at, we got a nice sheet with the week's schedule, daily activities, and special cultural activities along with additional extra cost, special activities. - Consider having some activities in the evening after dinner. I was torn between enjoying the sun/pool/ocean and going to a class. - Add some additional hula and lei/weaving classes for people who are staying a week so different things are learned. We totally loved our stay at the Fairmont and look forward to coming back.

We recently stayed at Fairmont Kea Lani again and as always it was absolutely amazing. From staff to location and the beautiful property our stay was perfect! Tara at the front desk super friendly and welcoming! So great to see the same smiley faces like Tara and Luz. Thank you all for making our stay so special! We can’t wait to be back!

We enjoyed an excellent week with extended family in a three bedroom villa at the Kea Lani. The suite-only hotel is very family oriented. Our villa was lovely, nicely furnished, ocean views from all three bedrooms, and very quiet. Note that while the kitchen is generally well-stocked, it does not include an oven. The laundry facilities and private patio with plunge pool were great amenities (as is proximity to the beach and the pool). There is very good snorkeling right off the beach. The fitness center is reasonably well equipped (especially with aerobic equipment) but is on the small side for a hotel this size and could use more and a greater variety of weight machines. That said, it was fairly empty of people both times I was in there. My wife had a massage at the spa and noted that the spa is not as elaborate as the spas in some of the other hotels in Wailea (e.g. no saunas or whirlpool baths). The staff, from valet parking to housekeeping, were uniformly friendly, helpful and service-oriented. The waterslide in the pool is a popular kid amenity. There is a separate adult-only pool, which is more serene than the main pool and not crowded (I suspect because the hotel attracts mostly families with kids). Kids under 5 eat free in the restaurants, which is a great amenity. The beach is lovely and relatively private. We visited during a holiday week and the hotel never felt excessively crowded. The hotel facilities and grounds are attractive and well maintained. The hotel offers complimentary daily activities for guests, including yoga. I would definitely classify the Kea Lani as a deluxe resort property and note that it caters to families with kids.

Took my mom for her monumental birthday. Just Mom and son. We had the most wonderful time. From our arrival experience, each meal. Every single member of staff was special in their own way. We had the breakfast every day. What a spread. I have to say a special thank you to Venus who served us breakfast. One of the mornings I wasn’t feeling so well. I asked her if she had a diet sprite. She told me not to worry about it and she’d find me one. She did within a few minutes. After that breakfast the following two morning although she wasn’t our server she stopped by and said hi to me by name with a Sprite Zero. This small touch meant the world to me. Venus is smiling every minute and truly cares about the guests. Thank you Fairmont for making our stay so wonderful.

My husband and I booked the Fairmont to celebrate our 20th anniversary. The property is absolutely spectacular and every employee we came in contact with was so kind and helpful. Our room had a gorgeous view out to the ocean and I enjoyed coffee on the lanai every morning. We ordered delicious food and cocktails poolside as well as at the swim up bar. We played basketball in the pool and rode the slide every day. Polo beach that fronts the property is perfect and we used the chaise lounge and umbrella service everyday of our trip. The ocean was warm, clear and had the perfect waves to bounce around in. We saw a pod of dolphins swim by one morning! The location of the property is perfect to walk the Wailea beach path, visit other beaches to snorkel and the on property restaurants are delicious. We enjoyed the buffet breakfast every morning and found all the selections delicious! Do yourself a favor and book this property! We can't wait to go back!

The Kea Lani is aesthetically captivating from the moment you pull up to the portico! The huge, open air lobby hosts an abundance of sitting nooks, adorned by colorful floral arrangements and beautiful Hawaiian inspired art pieces. Outside, the manicured grounds are no less stunning. The room/bathroom was very, very spacious. The bathtub was super comfortable, if the bed had not been so nice too, I would have slept in it. Our room had a direct ocean view...ideal for watching the sunset. I found the entire hotel (our room, elevators, public restrooms...etc, to be spotless). The things that stood out: #1 the breakfast buffet. It was pricey but, exceptional quality, both in the food and service...I highly recommend indulging at least once. #2 I don't remember roosters being "a thing" on Maui, but they are. They are everywhere...and I found that cute. The entire staff was helpful and friendly...especially the guys in charge of the beach chairs/canoe experience. I could have stayed another few days...easily!

My husband and I just returned from a fabulous seven night stay at the Fairmont Kea Lani. This was our first stay at a luxury resort in Wailea, in the past we typically booked a beach condo, so we were very much looking forward to a relaxing week of doing pretty much nothing ;) The Fairmont does deliver relaxation and comfort! We enjoyed all of the pool areas, lounge chair areas (lots of places to lounge with various views of the ocean, lovely grounds or pool). The chairs and umbrellas at the beach were great too, although it would be nice if the lounge chairs were refurbished or replaced. Otherwise , hard to complain about napping on the beach with the lull of waves at your feet. We stayed in an ocean view room, overlooking the adult pool. Lovely views of the hotel grounds and ocean. That sunset can be blinding though! Don't forget your sunglasses... Unfortunately, we missed the grand re-opening of Ko restaurant by a few days, but they were putting finishing touches on the decor and it looks really great, Once that opens again, it will really add to the dining options. Pilina is a great spot for drinks and bites, especially during sunset. We actually preferred sitting at the bar a little later in the evening with the live music. Very upscale and chill. We really enjoyed a few evenings at the bar at Nick's, great bartenders and food! The room was very clean and had everything we needed. Housekeeping was the best I've ever experienced, what a great team! Actually all of the staff were attentive and friendly, which made our week even more pleasant. We only have a few criticisms. One is regarding the fridge in the room. It doesn't have a temperature control, so almost everything we put in it would end up half frozen. The other negative is really outdated wifi and TV tech, which caused a few headaches. If you were staying for a work trip, it would probably be a bigger challenge. Overall, we thoroughly enjoyed our week at the Fairmont Kea Lani. It's expensive, but you know that when you book, but sometimes you just need to treat yourself! We are very much looking forward to our next visit! Aloha!