Excelsior Palace Portofino Coast

This hotel is divine. The sheets are sumptuous, the warm towels huge, the bathbub luxurious. The terrace overlooking the ocean is sublime. Wonderful service. The breakfast; in the Lord Byron restaurant is fabulous. Eggs any way you want them.

From the minute we arrived it was all we remembered from our January visit. Our room was to die for - beautifully decorated and with stunning views to the bay in Rapallo and to the sea. All the hotel staff are so lovely and accommodating. The bar is great fun...

From the minute we arrived it was all we remembered from our January visit. Our room was to die for - beautifully decorated and with stunning views to the bay in Rapallo and to the sea. All the hotel staff are so lovely and accommodating. The bar is great fun with ample snacks with any drink order and we loved dining in the restaurant again. Marco and his team are first class. The location is the perfect base for Rapallo old town (best deli ever and some great cafes and restaurants) Cinque Terre with the Rapallo train station 15 mins away and local gems such as Portofino and Santa Maria Ligure in walking distance if you are up for a long walk - a short taxi otherwise. Despite average weather for October the 5 days we stayed there, we love, love, love this hotel and can’t wait to return soon. It truly is perfection.

The Excelsior is a hotel I particularly wanted to stay in. Reviews I read were pretty accurate so no surprises. Sadly whilst not uncomfortable the general ambience was not comfortable for me (reminiscent of childhood holidays in a bygone age). Reception and restaurant staff were ruthlessly efficient but not always...

The Excelsior is a hotel I particularly wanted to stay in. Reviews I read were pretty accurate so no surprises. Sadly whilst not uncomfortable the general ambience was not comfortable for me (reminiscent of childhood holidays in a bygone age). Reception and restaurant staff were ruthlessly efficient but not always helpful. We were charged for someone else’s bar bill which was rectified quickly. Angelo however was quite wonderful and brings character which is lacking when he isn’t there. The yacht bar staff were helpful and friendly and the housekeeping staff were delightful and do an excellent job. The views from the sun deck are stunning and afternoons spent next to the sea were the real benefit of staying here (and the Baci biscotti they leave during turn down in the evening!) Our room was a good size, well appointed with a balcony overlooking the car park with a partial sea view. Beds were comfortable and we slept well. The bathroom was in need of refurbishment but acceptable. It is an easy walk into Rapello (apart from the steep hotel drive to climb on return). There was a lot of strutting going on in the hotel by young women with high heels and little dogs and instagrammers were annoying on a couple of occasions. Breakfast however was fascinating for people watching! In summation, it’s a lovely hotel but my expectations were too high partly due to the cost (which may be down to the travel agent tbf) and I was a little disappointed but this was tempered by how good most of the staff were and the position of the hotel overlooking Portofino Bay.

The old grande dame of Rappallo, we were expecting great things of this iconic hotel on the coast. Indeed the main public rooms are grand and impressive although outside space for sitting was limited. Our room was tiny and ill-furnished, facing the car park, it cost way too much. The...

The old grande dame of Rappallo, we were expecting great things of this iconic hotel on the coast. Indeed the main public rooms are grand and impressive although outside space for sitting was limited. Our room was tiny and ill-furnished, facing the car park, it cost way too much. The food in the restaurant was adequate but mediocre, certainly not special. This place s living on past glories and needs to wake up...

We loved everything about this hotel. My wife and I stayed there for 3 nights on a recent trip to Italy. The hotel is beautiful and in a great location. The room was gorgeous with a very comfortable king size bed ( ocean view) with a nice patio to sit...

We loved everything about this hotel. My wife and I stayed there for 3 nights on a recent trip to Italy. The hotel is beautiful and in a great location. The room was gorgeous with a very comfortable king size bed ( ocean view) with a nice patio to sit in the morning and enjoy a coffee. The pool / sunning area overlooks the Mediterranean. Weather was beautiful while we were there and enjoyed the view with food and drinks. A great large gym area with modern equipment. The staff at the front desk was amazing and very helpful in directing us to restaurants and things to see in the area. Drove down to Portofino which is a short trip. We had a car, so better to drive than to taxi which would have been somewhat expensive. Be aware of the parking situation if going into Portofino, only one garage to Park in so get there early. We will definitely stay here again when in this area. Highly recommend.

Comments : Crumbles on the bedtable - holes in sheets - used waterbottles in fridge - Friendly staff and hospitality. Parking possibility is free. Great outside heated pool and hot tub. Simple breakfast - fresh juice - nice decor - not 5 star hotel

Wow!! A little get away for a friends birthday. This hotel is top class! Luxurious! We had a suite which was beautiful with a balcony we could sit on and soak in the beautiful view of the coast. Staff attentive, nothing is too much trouble. Breakfast was plentiful. Restaurant choice...

Wow!! A little get away for a friends birthday. This hotel is top class! Luxurious! We had a suite which was beautiful with a balcony we could sit on and soak in the beautiful view of the coast. Staff attentive, nothing is too much trouble. Breakfast was plentiful. Restaurant choice great, limited if you don't like fish but they were happy to cook chips for husband.

What a beautiful hotel in an amazing location. From the minute we arrived the service was exceptional. The style and furnishings are grand and charming and the view is spectacular. We dined in the restaurant and had a fabulous meal with outstanding service from Marco. We also enjoyed drinks in...

What a beautiful hotel in an amazing location. From the minute we arrived the service was exceptional. The style and furnishings are grand and charming and the view is spectacular. We dined in the restaurant and had a fabulous meal with outstanding service from Marco. We also enjoyed drinks in the bar. Our room was so lovely. It has been the most wonderful visit and all the hotel staff from the concierge to the bar servers have looked after us so well. The hotel is very well located allowing you to stroll into Rapallo for a meal or a short drive to Portofino or another of the nearby villages. What started as a one night stop over on our way to Spain has ended in us planning our return for a week later in the year. We adored our visit to this stunning place.

Upon arrival the reception staffs were so great, the room we have this time is an ocean view compared to what we had last September 2018. This is our second time stay here and it was recommended by my family here in Rapallo. All the staff from breakfast room, the...

Upon arrival the reception staffs were so great, the room we have this time is an ocean view compared to what we had last September 2018. This is our second time stay here and it was recommended by my family here in Rapallo. All the staff from breakfast room, the bar, the pool and spa staff and room service staff are all rendering high standard service that makes people come back. I highly recommend this hotel to anyone! See you next year.

Myself and my husband had the most wonderful 3 night stay from the second we arrived the door staff are so helpful and welcoming. Upon arrival we were greeted by very friendly and helpful staff in reception which had upgraded our room to sea veiw with a balcony with amazing...

Myself and my husband had the most wonderful 3 night stay from the second we arrived the door staff are so helpful and welcoming. Upon arrival we were greeted by very friendly and helpful staff in reception which had upgraded our room to sea veiw with a balcony with amazing views of the coast. The reception/lobby area is beautifully decorated with antique furniture and beautiful displays of art, this is also the same throughout the hotel. We were then brought to our room it was was bright and spacious large balcony lots of toiletries, complementary water still/sparkling which were topped up everyday. We received a welcome gift which was a really lovely touch also at night we received another little gift of biscuits. Dressing gowns were supplied they we soft and comfortable. Beds were large and very comfortable. Television with access to english speaking channels. We had lunch in the hotel one day It is a little pricey but you pay for food aswell as service and it was 5 star the waiting staff in the hotel can not do enough for you. Breakfast was nice there was always something to have great selection of fresh warm pastries which we really enjoyed. We had our breakfast as room service one morning it was brought in and set up on our balcony it was was good and warm when we sat to eat only thing was boiled eggs were very Watery but maybe this Is how they are done in Italy wasn't really an issue maybe just personal preference I guess. If you are going to have breakfast on your balcony be careful of the seagulls !! They are quick. We enjoyed the pool area the walk down through the bridge is nice the decor is fab. We were greeted straight away by lifeguard with our towels it has infinity pool and two hot tubs with views like a postcard. The beach club bar was nice staff were very attentive brought us our drinks and snacks cocktails were really good. Pool area is kept well. There is renovations currently in indoor pool and sea area but hopefully we will get to enjoy that area again. Staff work really hard to make your experience enjoyable. Lobby/door staff are extremely helpful right up until our departures offering umbrellas opening doors can't thank them enough. Would definitely recommend a stay here we are already planning our next visit.

Staff was friendly and welcoming. Room was clean. Decor made the hotel feel very dated. Views from the room are lovely (we were in an exclusive room), just made you feel like you were at a normal beach condo, not like you were in the Italian Rivera and in a...

Staff was friendly and welcoming. Room was clean. Decor made the hotel feel very dated. Views from the room are lovely (we were in an exclusive room), just made you feel like you were at a normal beach condo, not like you were in the Italian Rivera and in a 5 star hotel. Breakfast was decent. Great walking distance to local restaurants and scenic views.

Our first visit to the Portofino coast what can we say but Wow! The Excelsior palace Hotel Portofino coast is the best. The staff absolutely exemplary. The Spa treatments amazing. The beach club just perfect with very attentive staff. We will absolutely be returning ! This hotel is a must...

Our first visit to the Portofino coast what can we say but Wow! The Excelsior palace Hotel Portofino coast is the best. The staff absolutely exemplary. The Spa treatments amazing. The beach club just perfect with very attentive staff. We will absolutely be returning ! This hotel is a must if your thinking of visiting the Ligurian and Portofino coast

I just fell in love with this hotel! In the heart of Portofino coast , just 10 minutes away from the center of Portofino by Bus. The beach club and the pools have a stunning view. Staff is so friendly , always free to help. Breakfast is five stars, just...

I just fell in love with this hotel! In the heart of Portofino coast , just 10 minutes away from the center of Portofino by Bus. The beach club and the pools have a stunning view. Staff is so friendly , always free to help. Breakfast is five stars, just the perfect beginning for a day that you will never forget. I’ll comeback soon for sure.

What a great weekend. The Excelsior Palace is an excellent hotel. From the staff to the facilities. Luxury hotel with good room and big balcony with sea view. Bus stop in front of the hotel and you are in the center of Portofino in 10/15 minutes. Breakfast is 5 stars...

What a great weekend. The Excelsior Palace is an excellent hotel. From the staff to the facilities. Luxury hotel with good room and big balcony with sea view. Bus stop in front of the hotel and you are in the center of Portofino in 10/15 minutes. Breakfast is 5 stars with an amazing view for Rapallo. I will come back soon, for sure.

I nice hotel with polite and helpful staff. This is a smart hotel that has been around for a long time. Decent t sized rooms, good location nice bar area and restaurant. My only criticism is one that’s common for this neighbourhood. Basically there is no beach just a swimming...

I nice hotel with polite and helpful staff. This is a smart hotel that has been around for a long time. Decent t sized rooms, good location nice bar area and restaurant. My only criticism is one that’s common for this neighbourhood. Basically there is no beach just a swimming area over the rocks on the side of the road. Otherwise. We had a good time and would visit again quite happily.

Pros begin with a great view, nice pools, beautiful sea to swim in and well prepared and delicious food. The salted, crusted baked sea breeze was perfect. Prices in spa are reasonable and staff good but overwhelmed. Cons very expensive hotel and no free water for the guest room? Staff...

Pros begin with a great view, nice pools, beautiful sea to swim in and well prepared and delicious food. The salted, crusted baked sea breeze was perfect. Prices in spa are reasonable and staff good but overwhelmed. Cons very expensive hotel and no free water for the guest room? Staff cordial but rigid as most corporate hotels. TV system not very English friendly, and our went out both nights with wifi issues. When you pay all the money, you expect all the service.

I cannot recommend this hotel Stains around our en-suite from previous guests was disgusting. The bath/shower tiles had dark mouldy staining. The bedroom floors were always dirty. Childress chicken was served raw on the inside. Wine glasses with chip around the rim were served on more than one occasion. Hygiene...

I cannot recommend this hotel Stains around our en-suite from previous guests was disgusting. The bath/shower tiles had dark mouldy staining. The bedroom floors were always dirty. Childress chicken was served raw on the inside. Wine glasses with chip around the rim were served on more than one occasion. Hygiene is just not taken seriously. When these issues, with the view that I would like to discuss them with management it never happened.

Upon arrival we requested a walk in shower and we’re told only option was $400 more per night later reduced to $300 Room was adequate Housekeeping was a joke made bed changed towels empty waste cans never put dryer away never put dryer away never did floors Same or less...

Upon arrival we requested a walk in shower and we’re told only option was $400 more per night later reduced to $300 Room was adequate Housekeeping was a joke made bed changed towels empty waste cans never put dryer away never put dryer away never did floors Same or less with turn down less than daily housekeeping Pool service non existence in 5 hours never removed food containers or towels from people who left pool Hotel needs new GM, pool supervisor and head of housekeeping Additionally water not replaced daily

Having arrived later than expected after a much delayed flight , then a closed freeway made matters worse , it was such a delight to be welcomed so well. This was a 40th wedding anniversary treat, and it started well. The location is stunning and you feel special in every...

Having arrived later than expected after a much delayed flight , then a closed freeway made matters worse , it was such a delight to be welcomed so well. This was a 40th wedding anniversary treat, and it started well. The location is stunning and you feel special in every part of the property. A room overlooking the bay with a small balcony is worth the extra. If the season is right The restaurant with the outside tables overlooking the bar becomes prettier as the night draws in. Nearby Rapallo is also good for a pleasant stroll and evening drinks and alternative eating. Of course the boat trip to Portafino is a must whilst you are close by. We will return.