Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

This is clearly a superior hotel. Rooms are impeccable and include all one would expect in an upper-tier Marriott hotel. Service is excellent. The breakfast buffet includes a wide variety of delicious options and, also, a friendly and efficient staff. The hotel is located next to the main train station...

This is clearly a superior hotel. Rooms are impeccable and include all one would expect in an upper-tier Marriott hotel. Service is excellent. The breakfast buffet includes a wide variety of delicious options and, also, a friendly and efficient staff. The hotel is located next to the main train station and, consequently, only a short train ride from the Malpensa Airport and just over three hours to Rome by fast trains.

Absolutely terrible charged rather than pre authorised our card, rude and arrogant staff at check in, doorman yelled at us to use another door on departure one day, huge tour group meant breakfast was not available and 45 euros for 2 spritz in the bar

This hotel is wonderful. We had a King room and it was large with plenty of space for all our essentials. The bathroom is also large with a double vanity. The breakfast buffet did not disappoint! So many options for food and drinks. The staff was very friendly and helpful....

This hotel is wonderful. We had a King room and it was large with plenty of space for all our essentials. The bathroom is also large with a double vanity. The breakfast buffet did not disappoint! So many options for food and drinks. The staff was very friendly and helpful. The hotel has many sitting areas for meeting with people or just to sit back and take it all in. The rooftop bar overlooking the city is great! This hotel has a Ritz Carlton feel to it. Being right next to the train station was great. You do not hear any noise from the trains.

This hotel is very good. I didn't really get the five-star vibe though. Having said that, the beds are comfortable, the breakfast is excellent. Ask for Daniel--he's an awesome waitstaff member. I accessed the seating area off the bar every afternoon which was nice. I would probably stay apart from...

This hotel is very good. I didn't really get the five-star vibe though. Having said that, the beds are comfortable, the breakfast is excellent. Ask for Daniel--he's an awesome waitstaff member. I accessed the seating area off the bar every afternoon which was nice. I would probably stay apart from the train station next time.

We stayed for 3 nights at this hotel after our Amalfi trip. We loved our stay here, location is fantastic ( just opposite Centrale FS). Would recommend their rooftop bar for the views and the food. A shoutout to the concierge service of this hotel, especially Luca and Ricardo. Luca...

We stayed for 3 nights at this hotel after our Amalfi trip. We loved our stay here, location is fantastic ( just opposite Centrale FS). Would recommend their rooftop bar for the views and the food. A shoutout to the concierge service of this hotel, especially Luca and Ricardo. Luca managed to get us tours to the Last Supper and Duomo which we were unable to book from the US. They both gave us fantastic restaurant recommendations and helped us make reservations as well. Overall they made our stay very seamless. Thank you! The breakfast, and the kitchen crew were excellent and too kind to make nut free pastries for my husband. Thanks to Georgio for making us a breakfast picnic bag with pastries and sandwiches for a super early flight back home. He was a lifesaver. I would have given the hotel 5 stars had it not been for the checkin process. Our reservation was prepaid via Amex Travels and when we arrived they said our reservation was cancelled. Fortunately, we had proof of prepayment and an active reservation on the Amex app. Unfortunately, they didn’t give the upgrade we were eligible for. We would have let that go as well. But they promised to send a bottle of wine as we were celebrating our anniversary which never arrived. They never acknowledged their mistake and made it sound like it was our fault and nothing to do with their reservation system. Overall a great stay , and yes I will pick this hotel again for the wonderful concierge service and the restaurant staff.

Awesome hotel-- Tastefully designed. Staff were outstanding! Breakfast extraordinary. Don't miss roof-top bar- great views and super pleasant on warm evenings. Room was over the top-- bedroom plus living area- worth the upgrade!! Shuttle service to city center a big plus!! Highly recommended

The customer service here is really excellent. The location is great if you’re travelling in and out of Milano by train. The breakfast was honestly the best I’ve ever had and the service in the restaurants truly amazing. The room had a beautiful balcony overlooking the trains station and was...

The customer service here is really excellent. The location is great if you’re travelling in and out of Milano by train. The breakfast was honestly the best I’ve ever had and the service in the restaurants truly amazing. The room had a beautiful balcony overlooking the trains station and was luxurious. I really enjoyed myself. It’s really hard to get taxis from here at night so plan in advance. Small niggle / found the bathroom amenities and toiletries a bit ordinated for the hotels standard…

Excellent stay! Elegant property; amazing service at front desk and concierge, really friendly and caring. Also, front desk well staffed which made things move smoothly and quickly. Nice rooms. Great, great bath products. Nice bathroom and shower. Nice breakfast but they need 2 pp at the checking desk, waiting 10...

Excellent stay! Elegant property; amazing service at front desk and concierge, really friendly and caring. Also, front desk well staffed which made things move smoothly and quickly. Nice rooms. Great, great bath products. Nice bathroom and shower. Nice breakfast but they need 2 pp at the checking desk, waiting 10 mins to be seated when rushing out to the train. Cappuccinos are 9eu!! Terrace bar was nice. It’s not in the city center, which we liked, it’s more of an Italian business hotel so fewer tourists, nice. They have a shuttle every 40 mins back and forth to city center. Make a resie for seats! Literally across train station, so perfect if you’re taking the train; we’d 100% stay here again!

Super convenient location accross the street from train station. Dropped off by train from airport, and left to Venice by train. Friendly and kind staff. Aim to please always. Continuous complimentary transfer availablr to city center great for shopping and restaurants. Rooms are spacious excellent view of city. Great beds...

Super convenient location accross the street from train station. Dropped off by train from airport, and left to Venice by train. Friendly and kind staff. Aim to please always. Continuous complimentary transfer availablr to city center great for shopping and restaurants. Rooms are spacious excellent view of city. Great beds slept like a king. Spectacular breakfast. Delicious fresh pastries and juices. Loved the eggs and fresh salmon. Highly recommend. Would definitely return next time in Milan

What a wonderful experience staying here! The staff was so friendly, especially Joy! Convenient to train station so it was a great base to begin and end our journey around Italy. And the metro made exploring Milano easy. Nice rooms, good breakfast and elegant spa area.

Superb service from the front desk to the breakfast dining. Kudos to the very helpful concierge who helped us with obtaining train tickets. Quiet and clean hotel. Large suite. Welcome gift from manager as titanium Elite member was appreciated.

Loved the hotel, the location and the staff. They treated us very well, the breakfast was superb, and the pool was warm and had natural light. Sauna and steam available too, as well as salt room and cold room. Right across from the train station and from the bus stops....

Loved the hotel, the location and the staff. They treated us very well, the breakfast was superb, and the pool was warm and had natural light. Sauna and steam available too, as well as salt room and cold room. Right across from the train station and from the bus stops. Many nearby places to eat. Great hospitality.

Across the road from the historic train station, this hotel is a shuttle or taxi ride away from the main sights of Milan. 1. The Room was good and comfortable. 2. The spa is well appointed and excellent. Ice pool would be a good addition. 3. The long waits in...

Across the road from the historic train station, this hotel is a shuttle or taxi ride away from the main sights of Milan. 1. The Room was good and comfortable. 2. The spa is well appointed and excellent. Ice pool would be a good addition. 3. The long waits in multiple areas of the hotel are a serious concern. This includes the very slow lifts, the queue at breakfast (it is much better to allow people to find their own place), the main guest services number (9) was virtually never picked up during our stay – we had to walk downstairs to get assistance on many occasions. The bellman and the taxi queue was also problematic. And finally, a huge queue to pay our bill. If the hotel can fix these long waits in all the above areas then it will have a great product. Recommended with the above warning.

We were very pleasantly surprised by the overall quality of this hotel! We booked primarily for the location - close to the train station. However, we had not expected such a luxurious property! The common areas are exquisite and spacious. Our room was amazing - we had booked an Atelier...

We were very pleasantly surprised by the overall quality of this hotel! We booked primarily for the location - close to the train station. However, we had not expected such a luxurious property! The common areas are exquisite and spacious. Our room was amazing - we had booked an Atelier Suite, and they upgraded us to a Signature suite. Although I have no doubt that the Atelier Suite would have been very nice, the Signature suite is extremely spacious and comfortable. A great layout -- and even a balcony. Large bathroom with a shower and steamer, as well as a large tube. There was a nice sitting area as well as a dining area. Very comfortable. The service was friendly and easy to access the concierge, who were always very helpful. Breakfast was good - plentiful and tasty, but busy - they seemed a bit understaffed. We very much appreciated that they had breakfast arranged for us early before our international flight. One misstep was the door man who was arranging cabs on a busy Saturday evening - who seemed overwhelmed. Aside from that, a lovely stay. We would return, and highly recommend.