El Dorado Royale

We just returned from a 7 night (Feb 27-Mar 6) stay at the el dorado Royale (first timers!) in the basic room and had the most amazing time! For reference we have been to Royalton Chic Punta Cana (Mar 2022), Royalton riviera cancun hideaway (Feb 2023), plant Hollywood adult scene...

We just returned from a 7 night (Feb 27-Mar 6) stay at the el dorado Royale (first timers!) in the basic room and had the most amazing time! For reference we have been to Royalton Chic Punta Cana (Mar 2022), Royalton riviera cancun hideaway (Feb 2023), plant Hollywood adult scene (Feb 2024) and Valentin Imperial Maya (Feb 2024). Summary: This place is amazing, if you have an open mind and don’t let the small things ruin your vacation, you will love this place, it’s amazing! Food: Excellent overall! The best food we’ve had at an all inclusive and we are usually picky about quality. Breakfast- Rincon we tried on our first day which was good, but we preferred la isla for the other days. This was buffet and a la carte. If you see a lady making tacos or quesadillas on the flat top grill, don’t even worry about ordering anything a la carte. They were SOOOO good, but she was not there everyday. We LOVED the panuchos and banana pancakes a la carte. On the buffet, the empanadas are amazing and the fresh papaya was the best I’ve had at a resort! Lunch- We went to kampai 3 or 4 days which was amazing. The chicken wings, tempura roll and pad Thai were my favourite but everything was honestly sooo good and the vibe is super relaxing in there after you get some sun in the morning. We went to la cabana once because I wanted tacos for lunch and it was good, but our other favourite was kick! The bacon cheeseburger is AMAZING and I’ve been skeptical about burgers in Mexico as sometimes they’re sketchy but they were sooo fresh and super quality burgers! The pulled pork sandwich and hotdogs were also great here and I loved that I could stay on the beach for lunch, it was a great option I wish we did more. Dinner- We were able to get reservations at 6 every night, I wish I would’ve picked 7 or 7:30 so I could spend more time at the beach, but I’m happy we had reservations 😊 We went to jade, haab, d’Italia villas, d’italia casitas, rincon and wine kitchen. Everything was good, I was expecting d’Italia casitas to be our fave, but it ended up being our least favourite (still great)! Some standout dishes were sushi at jade, naan and apps at haab, garlic cream soup and veal fillet at d’Italia villas, tortilla soup at rincon, tomato soup at wine kitchen and beef tenderloin at d’Italia casitas. Room service- We ordered 2 or 3 times, tried the spaghetti, French fries, chips and guac/pico and tortilla soup. I just wouldn’t recommend the tortilla soup. Room service was super quick, fresh and tasty! Drinks: We drank mostly mimosas, margaritas (regular, mango and pineapple) and beer. We drank mostly mango margaritas with cazadores tequila and tajin or regular margaritas with cazadores tequila. Not watered down like we’ve had at other resorts. I felt a buzz after a couple of them, but without any hangover or crash. It was actually so great!!! Resort: Soooooooooo beautiful, love the hacienda and tropical style. Don’t like the concrete jungle/modern vibe of other resorts as much. Yes, it’s a big resort, but wait for a golf cart to take you to dinner at generations. We usually walked back from dinner because we didn’t want to wait for a ride and it took 15-20 min and the scenery was amazing, just choose comfortable sandals or shoes and you’ll be fine! The resort never felt busy, which made for such a chill and relaxing vibe (what we are after on vacation). Since this is an older resort, the palm trees were soooo mature and the most beautiful palm trees I’ve ever seen! The grounds, pools, beach and common area facilities were also super clean! Maintenance people were seen making improvements daily, workers cleaning the paths and gardeners watering plants. Beach/pool: We spent 1 day at Fuentes pool and all of the other days at the beach near kick. The pool was great, we are just beach people. Shoutout to Mari/Mary the beach/pool server, we remembered our drink orders including the tequila we like in our margaritas and was super friendly, I miss her! Didn’t have to worry about waking up at 6am to save a seat, which honestly made for a much more relaxing vacation! We made it to the beach usually around 9-10am and there was always spots. Although the concrete blocks are a bit of an eyesore, is it possible for the ocean to be ugly and not amazing? In my opinion, no! These blocks also provide habitat for fish, so after another guest (Thank you!!!) let us borrow his snorkel mask, we realized this was a great opportunity to snorkel and see ocean fish. We bought our own full face mask in the gift shop which was $150USD, but worth it. Next time, we will come prepared! Will also bring water shoes, it is fine, but the sand is slightly rough. Come and get a great pedicure 😏 we swam everyday behind kick bar and it was great and smooth sand once you go past your knees. Service: Staff was great, no issues whatsoever, but a few exceptional staff. Ramon at la isla restaurant who we met on our last day, host at la isla (don’t remember name), Mari/Mary as mentioned above and waitress at wine kitchen (don’t know her name but she was great)! Entertainment: No comments as we didn’t attend any shows, we like to relax in our rooms and watch tv after dinner. Maroma beach: Took taxi there and back for $25USD per ride, worth it to us. Didn’t do the catamaran, the most beautiful beach I’ve seen in Mexico! Drinks were great and the buffet was the best I’ve ever had and I hate buffets. The tacos were soooo good and the pizza to order was also really good! We saw soooo many fish around the pier which was so fun, just peering into the water. This was before we bought the mask. We saw several starfish, a crab and a ton of different fishes! Soooo worth it! Shoutout to tequila boy (his nickname) the server on the beach, he was great!!! Spa: We got massages and going to try to claim them on our Canadian benefits, they said they were all RMTs, will keep the group posted! Our massages on the beach were awesome! The hydrotherapy was not great, we’ve seen better. It’s not organized and only like 6 stations with no one directing you. But no big deal didn’t ruin my day! I just wouldn’t waste my time doing it again, the sauna was nice though! Room: Hacienda style, not modern. We loved the rooms, they were typical resort rooms with common wear and tear, but nothing crazy! When we called for extra water they brought it within 20 min. Also left a note with “mucho agua y cerveza” and they actually left a lot which was nice! Don’t forget to put a tip in the fridge for the drink guy. Towels are amazing, super plush! Some days we had less plush ones but whatever, don’t sweat it, you’re in paradise! Tub was huge but we didn’t end up using it, we were too tired at the end of the night. Mattress was comfy, Bugs: I was worried about mosquitos, no bugs at all, until it rained for 10 min our last day. I got bit a few times on my ankles walking back from dinner. Nothing crazy and glad it was on my last day! Complaints: Honestly, we have nothing to complain about in our eyes. I will list below the very minor details I noticed that were lacking, but these didn’t diminish our experience whatsoever, still 5 stars for me, I just know some people complain about these things so I wanted to note them. No welcome drink offered when we arrived, I saw face/hand towels upon arrival but we were not offered them. We were offered to order a drink when we were checking in and the sunwing guy called to order them for us and we never got them. Again, we were so happy to be there that we didn’t care! The buildings that had our rooms could have used more attention, stairs/hallways were a bit dirty at times but also exposed to the elements (again, who cares), I just noticed that. At restaurants waiters didn’t really refill drinks super quickly, but again just an observation. We were VERY well fed and hydrated the entire time 😏 All in all, our vacation was 5/5 stars for amazing food, beautiful grounds, Mexican decor/music at restaurants, great service, awesome snorkeling opportunity and relaxation!!!! Already planning to go back next winter with hopefully more friends and family 🩷

Eldorado Royale Stay: February 22-28 2025 (6 nights, 7 days) Room 5312 Resort Grounds: Stellar grounds. This is a very neatly groomed property. Flowers, palm trees, mangroves. Beautiful. The beach could be seen as a negative as it is rocky and has concrete pyramids added to help with damage from...

Eldorado Royale Stay: February 22-28 2025 (6 nights, 7 days) Room 5312 Resort Grounds: Stellar grounds. This is a very neatly groomed property. Flowers, palm trees, mangroves. Beautiful. The beach could be seen as a negative as it is rocky and has concrete pyramids added to help with damage from hurricanes, but the ocean view is still absolutely stunning. Pools: There are a lot of pools. The largest main pool gathers the largest crowds. There are enough options that if you find any specific pool not matching your preferred vibe you can move and find one that does. Most pools have swim-up bars or easy drink access. The pools did not seem heated, but even in February they were warm enough to spend a lot of time in after the initial chill when first entering. Rooms: Overall the room was comfortable. The bed was okay. The room cooling very good as it had a great air conditioner controlled by remote and a ceiling fan directly above the bed. A nice table for room service. We tried using the Jacuzzi tub then ended up with flooded bathroom floors - this issue was resolved after two submitted maintenance tickets via the resort app. We also submitted a maintenance ticket due to the TV remote batteries died and it was completed very quickly. Food: The ala carte breakfasts at La Isla and Rincon were very good. Servers refilled coffee and green juice regularly. Customization to orders were completed without hesitation including the addition of potatos, guacamole, bacon, etc. The breakfast food quality was good and the assortment of sweet rolls was appreciated. The lunch options were also very good. We found the Health bar and Kick (I think the name was Kick, on the beach with picnic tables) were favorites of ours. The panini was really good with a banana peanut butter smoothie and the hot dogs and bacon cheese burgers on the beach were better than the rib tacos and pizza served next to the big pool (this surprised us). Also, we enjoyed the pop up food cart on the ocean malecon serving tacos. The dinner ala carte options were overall disappointing. We enjoyed Fuentes, but we paid extra money for (>$100 USD) with drink pairing option. However, we left still hungry as the courses were very small portions with no option for additional plates. Sante Fe, Rincon, and D'Talia Casitas were all... well, gross. The molcajete had really poor octopus as it was rubbery and I was worried it would make me sick. The dark mole was okay, but the red mole was some of the worst I've had at any of the 10+ all inclusives I've stayed at in Riviera Maya. Many guests raved about D'Talia Casitas, but the filet was such poor quality. I don't think I've ever not finished a filet in my entire life, but again the quality bad I thought it may make me sick. Kampai was okay, but not because of the sushi. The sushi at Kampai was poor because the fish quality shouldn't be served. However, the pad thai was decent. We showed up at the Habb even though the resort app showed no available reservations and we were surprised to be seated immediately and not be busy at all. The Habb was our favorite, non-extra cost restaurant. The chicken tika, lamb josh, and garlic naan was really good. 'More Inclusive': We were emailed about the 'More Inclusive' program at El Dorado days before our trip began. We didn't know El Dorado does FREE ROUND TRIP TRANSPORTATION from/to the airport, so we had already purchased ground transportation via Expedia when we booked. By we realized transportation was included it was too late to have the redundant transportation refunded. We booked the catamaran/snorkel at Maroma Beach and it required meeting in the lobby at 8:10am and the transfer was very short. Once arriving we took advantage of paddle boards and the lunch options from a buffet and the food for lunch was very good. I'm very sun sensitive and ended up skipping the catamaran as other participants were returning sun burned and really drunk. Three loud hours with 30+ people didn't seem as appealing as a quiet pool back at the resort. There are many more options with the 'More Inclusive' program including cenotes, a water park, and more. Demographic: We would guess the resort patrons to be 90% or more blue collar Americans that are of age 55+. We talked with truck salesmen and corrections facility officers and school teachers. Activities: We participated in the bicycle tour and really enjoyed our tour guide. Evening Entertainment: We were lucky to make it to the Burlesque show. This was fantastic. We appreciate adult-oriented entertainment and wished for more. We don't care for Michael Jackson, Traditional Mexican Dance or mariachi as we find these are so overly done at the all inclusive resorts.

This was our first big trip as a couple ever! The El Dorado Royal did not disappoint!! As soon as you step onto the resort, you are treated like family. ALL the staff on the resort are AWESOME! The bellboy, Felipe, made us feel right at home. I was surprised...

This was our first big trip as a couple ever! The El Dorado Royal did not disappoint!! As soon as you step onto the resort, you are treated like family. ALL the staff on the resort are AWESOME! The bellboy, Felipe, made us feel right at home. I was surprised when he remembered who we were when he saw us!! That is GREAT customer service!! Our concierge Ivan Ceuves was SPECTACULAR!! He answered all of our questions ( which were many)! He helped book our excursion and made sure that we were well taken care of while we were there!! The El Dorado Royal is very lucky to have him!! We also thought that Giurmo( I am sure that my spelling is not correct) and Gabriel from Kick were SPECTACULAR!! They both made us feel welcome, and their service was EXCELLENT!! Our expectations were met, and then some!!!!! We can't wait to come back!

Just back from a fantastic week at Eldorado Royale in March. This was a couple's trip for my wife and I. We get away somewhere hot for a week each March (recent years we visited Planet Hollywood Adult Scene and Majestic Elegance both in Playa Mujeres and before that Majestic...

Just back from a fantastic week at Eldorado Royale in March. This was a couple's trip for my wife and I. We get away somewhere hot for a week each March (recent years we visited Planet Hollywood Adult Scene and Majestic Elegance both in Playa Mujeres and before that Majestic Elegance and Breathless in Punta Cana) to give some perspective on our recent experiences. Our goal this year was to find a more relaxed adults-only resort and the Royale definitely delivered, with this being one of our best all-inclusive vacations, especially in terms of the food which was exceptional. Check-in - our Air Canada flight was late, so we checked in later then expected. The front desk staff started strongly, ordering a drink of choice which arrived quickly. Unfortunately, things then went wrong and we were informed by the staff that our room category was "over-sold" and we would have to be moved to the Generations Resort for our vacation. We complained very strongly that this was unacceptable - we had booked in October 2024. This quickly changed to moving to Generations for one night and then we would be given a room up-grade- Ocean-view. This was more acceptable, and we moved to Generations for one night. This seems to be a somewhat common practice with the resort. Our room at Generations was extremely modern and large, a 2nd floor with a swim-out pool that runs the length of the building. Generations has a very modern look, more of a traditional multi-floor hotel and small foot-print - limited loungers around the pool and limited shade. We did find a comfortable bali bed on the beach for the first part of our 1st day. Thankfully, our room was available mid-afternoon and we made our way back to the Royale - no call from manager, as was promised. Royale Rooms - as many people have shared, the rooms are somewhat dated, but very clean well equipped and functional. Our fridge was always fully stocked (tip left in fridge each day), the king-size bed was very comfortable, the AC worked flawlessly, maid service exceptional, safe worked - no issues at all. We did notice that some buildings were under renovations and some have been completed, so would be nice to see what the updated rooms look like. Food - As I previously shared, we found the food to be exceptional every where we ate. The Chef's Market (buffet) at Generations, while a much smaller buffet then many resorts, offered high quality options for dinner and breakfast. We enjoyed our first lunch at the Palms - open air, beach front restaurant at Generations which was very good (service was extremely slow - like we were forgotten). D'Italian Villas at the Royale was really a Mediterranean focused menu (Greek, Spanish, Middle Eastern dishes) which we very much enjoyed - the Croatian Veal and Greek salad were exceptional, as were the Porkchetta and Seafood rice - full of seafood and desserts were great as well - bacclava and cheese cake. Rincon is the Mexican restaurant at night and offer breakfast as well. We enjoyed the Mexican focused breakfast - Ranchero Eggs and fresh OJ and great coffee. As well we did enjoy the traditional Mexican dinner - a mole chicken burrito dish was unique and excellent. Cocotal is the main breakfast buffet in main building, below the lobby - this offered a more standard breakfast buffet, with eggs made to order and all the common buffet items. We enjoyed dinners at both Kampai (in Casitas) and Jade (Generations) which we found quite similar with a wide variety of Asian dishes - sushi, soups, entrees - poke bowls, teppanaki bowls. For other lunches - we enjoyed the Spot lunch buffet - smaller but very good, with pasta made to order; went to the La Cababa Pizza twice (by main pool) which offered great wood fired pizza, nachos, wings and even burgers; and we went to Kick twice - small place on beach at south end of resort - with a small menu, but extremely good - salads, sandwiches wraps and burgers. Food experiences not to be missed - Fluentes Dinner show - it is an up-charge, but it is a great show the the meal is fantastic - 5 course - we attended the Fire Show - had great appetizers and wonderful cedar plank salmon and main course of the best steak - tenderloin I have ever had in Mexico. Mexican Night - Tuesday - ballroom - a fun party night - food was very good, taco stations, carvery, many unique items - worth going. Finally room service - we booked coffee and pastries daily - staff always on time and coffee hot and great pastries. Beach - as many people have shared - the beach is not great - with the erosion from previous hurricanes, it has left many rock reefs exposed as well as many man-made concrete structures designed to limit erosion exposed. If your passion is a great beach for walking and swimming - this would be a challenge. But if you like to hangout at the beach, there are many lounges and Bali Beds for people to use. Pools - the Royale offers 5 pools, plus "lazy-like-rivers" connecting some swim-up rooms to the pools. The main activity pool - La Isla is the busiest with the most loungers. We divide our time between Fluentes and Spot pools - which were a little quieter and offered Bali Beds and padded loungers. Both pools have swim-up bars and are connected by a channel which you can walk/swim through. Getting a seat the pools is somewhat competitive - if you want your choice of seats - best to be out by 7am. Staff - I used the virtual concierge several times on the App - very helpful - needed extra pillows in our room - sent a message and they were in the room when we returned. , service generally very good, but not always. Shout outs to several staff - David at D'Italian Villas was exceptional, Vlad at Kick was great - anticipated our needs; Daisy at Rincon provided great service; Luis - bartender at Spot pool - made the best drinks (great Long Island IceTea); Guillermo at Fluentes dinner was fantastic; Paulo - guitarist at Fluentes dinner - exceptional talent; and Victor Spa service sales - is a great representative for the resort. Spa - We did a couples relax massage on the beach - staff were very good and location was perfect with the sound of the surf and light breeze. Extras - the resorts does provide various activities and excursion - Maroma Beach, etc, but we just relaxed - many people we spoke to enjoyed the provided activities. Positives - landscape - lushness of the resort, mature tropical which we very much enjoyed. Towel service - bins of beach towels throughout the resort by each pool area, never a challenge to get a towel. Challenges - as with many resort - getting a lounger of choice means getting out early ; staff service - generally very good, but some gaps; bookings - rooms - being "over-sold" and moved to another resort - unacceptable; - online app for restaurant bookings - can be limited in terms of options / times - need to do immediately. Size of resort - we enjoyed the distances walked - we walked everywhere and never took the shuttles and we never had less then 10 000 steps, with most days far more. This could be a challenge for individuals with mobility issues. Overall a fantastic adults-only resort and complex - we are very interested in visiting the Casitas in the future.

We had a fabulous week at HDR. Restaurants are lovely, the food is great, and the staff are friendly, welcoming, and just loverly. We particularly liked the king sized "beds" on the beach for lounging and relaxing. A couple of issues: Very difficult to get restaurant reservations. Also, we had...

We had a fabulous week at HDR. Restaurants are lovely, the food is great, and the staff are friendly, welcoming, and just loverly. We particularly liked the king sized "beds" on the beach for lounging and relaxing. A couple of issues: Very difficult to get restaurant reservations. Also, we had a room next to the club that played extremely loud music till 1 or 2 in the a.m. It would be helpful for folks to be offered the choice of a quieter section when making a reservation. To its credit, the hotel moved us to a much quieter room, but claimed we had to pay first. They said they hadn't received our payment. Turned out it was a mixup, but we spent several hours getting it cleared up. Also, several places have a lot of stairs, including the main lobby and our 3rd floor room. There are no elevators at HDR. Fortunately, it wasn't a problem for us, but guests should be forewarned. Overall, we loved so many thing about HDR and plan to return next year.

The resort is very nice. It’s kind of spread out and they have golf carts running constantly so it’s not to hard to catch a ride with drivers periodically stopping and asking people if they need a ride. We had a ground level room with a curved shape pool that...

The resort is very nice. It’s kind of spread out and they have golf carts running constantly so it’s not to hard to catch a ride with drivers periodically stopping and asking people if they need a ride. We had a ground level room with a curved shape pool that connected to the bigger pool. Pool area wasn’t crowded and it was very easy to get a cocktail at the swim up bar. Also , when we stayed in our immediate pool area right outside our room, a server came over every 20 min to see if we needed another drink. The service was spectacular. Overall the food was really good. The only meal I didn’t care for was the Mexican Fiesta with the Mariachi band playing. Fuentes dinner show was really good too. Excellent fish and steak both being served as part of a 5 course with the chef demonstrating how he prepared each meal. It runs almost 3 hours and was a little long, but the food was worth it. Our consierge “ Ivan “ was spectacular as well. Our only negative things to say about the resort is that the beach is very rocky, so we didn’t swim in the ocean. Also our pick up when we were leaving for the airport was over a hour late. We almost missed our flight. It was very disorganized. One driver said he would take us to the airport if we tipped him. Really ? We already paid for the transfer. No one seemingly in charge knew when Amstar would be there after repeatedly asking. He said traffic was bad. I think that’s a standard answer. When we finally got a bus ride? There was no traffic jam. He suggested we call a cab. So my wife randomly started asking the bus drivers and one agreed to take us. Our ride still hadn’t arrived over a hour late. We would take a taxi next time.

While the property itself is very nice, don't visit this resort if you don't like being hungry all the time (or have any intention of drinking.) There was literally nothing for us to eat the day we arrived, a Saturday, 4:00 PM. Every employee we saw confirmed that shocking fact....

While the property itself is very nice, don't visit this resort if you don't like being hungry all the time (or have any intention of drinking.) There was literally nothing for us to eat the day we arrived, a Saturday, 4:00 PM. Every employee we saw confirmed that shocking fact. Our only option was room service, and that took 2 hours and six minutes. We had been looking for something to eat for a while before we finally realized that it was true- at this "all- inclusive" resort- there are no restaurants, buffets, snack stands, eateries, etc. in which you could get anything to eat after lunchtime. The only way you were eating is if you made a reservation days in advance. They don't let you make reservations until you check in and there were no available reservations. Explain that to me. I've never heard of such a thing. How do they get away with this? It's genuinely mind- blowing. They should have SOME kind of food available somewhere- it didn't have to be restaurant. I didn't care. We would have happily eaten standing up at a burger stand. My husband had never been to an all-inclusive resort, and we were celebrating our anniversary. I was so disappointed and embarrassed. We traveled the entire day and didn't get to eat until after 10:30 PM. Room service the rest of the trip never took less than 2 hours and we went in July. We found ourselves wandering around hungry more than once. It was ridiculous. As far as drinks, they do not use real sugar or anything made with real sugar (like simple syrup. Think Margherita, pina colada, mai tai, etc.) The bartenders told us that sugar is "too expensive," so everything is made with artificial sweetener. !!!! We could not get a single (mixed) drink anywhere on the resort that tasted anything like it would at home- everything was made with generic Splenda. Again, mind- blown! We really truly should have gotten a big chunk of our money back. If you want a remotely typical all- inclusive resort, keep looking. There are so many beautiful ones that are so so much better. This one gets an F for food and drinks. With that being said, the employees were kind and friendly. The beach was rocky and loaded with sealife "debris." The water is full of chunks of broken coral, dead plants, etc. If you want clean, clear water you will be very disappointed. There wasn't a single person but me in the water. I didn't mind all the junk, but I know most people would. I could write more, but the lack of food, lack of "normal" drinks, and unswimmable/unwalkable beach is the most important. P.S. The room was clean enough, but we had to beg several people to fix a broken light right in the middle of the room. It took a couple of days, but it was fixed. (Shouldn't have been broken/unusable in the first place!)

Absolutely amazing resort where time seemed to slow down for us luckily. We went for our 15th wedding anniversary and managed to actually relax away from our busy lives. We were given room 105 which was a swim up room. The staff go above and beyond for the guests and...

Absolutely amazing resort where time seemed to slow down for us luckily. We went for our 15th wedding anniversary and managed to actually relax away from our busy lives. We were given room 105 which was a swim up room. The staff go above and beyond for the guests and we felt completely spoilt. Can't wait to return for another stay in the future!

We had a great time at this resort, food was good not great. The ground are very well kept. Not much as far as pool activities during the afternoon, but still a fun time. There is a bad experience that seems to be happening at the resort, be aware that...

We had a great time at this resort, food was good not great. The ground are very well kept. Not much as far as pool activities during the afternoon, but still a fun time. There is a bad experience that seems to be happening at the resort, be aware that they are trying to bring you back with a scam presentation of 35% off your next stay. As we were checking out we were approached by an employee of Lomas travel or the hotel,all the same. He explained that we would get 35% off of the price we had paid for the hotel stay if we would come back. Be careful with this as it now seems that they will not honor this and will only give you 35% off of there high priced room prices listed on the web site. You had to put $299 down for this which now seems to be non refundable. I have attached a copy of the scam sheet that we signed and has some misinformation on it. If you see this beware of what they are telling you.

Very relaxing. Ocean front room is a must, nothing like hearing and watching the waves from your balcony in the morning. The grounds are beautiful, lots of green and flowers everywhere. Staff were friendly, personable and very accommodating especially Tanya. Large pool was fun, drinks were great especially the Mexican...

Very relaxing. Ocean front room is a must, nothing like hearing and watching the waves from your balcony in the morning. The grounds are beautiful, lots of green and flowers everywhere. Staff were friendly, personable and very accommodating especially Tanya. Large pool was fun, drinks were great especially the Mexican Candy shot. Smaller pools were laid back and relaxing. Walking on the beach was possible but swimming in the ocean wasn’t due to coral. Food options were different and good, not a lot of options for picky eaters.

Exceptionally beautiful resort, with many lovely pools, swim up bars and gorgeous palm trees providing delightful shade. All inclusive food and drinks are plentiful and very good, but not always excellent. Service can be a little indifferent. Rooms are spacious and well appointed, but dark. The veranda is pleasant. The...

Exceptionally beautiful resort, with many lovely pools, swim up bars and gorgeous palm trees providing delightful shade. All inclusive food and drinks are plentiful and very good, but not always excellent. Service can be a little indifferent. Rooms are spacious and well appointed, but dark. The veranda is pleasant. The entertainment is not great, but the spaces for outdoor relaxation are gorgeous.

We had booked a swim up casita for 5 nights. Upon arrival at 3 p.m., we were told that the casitas were overbooked, and we were told we would have to go to the Generations resort. We had booked a Casita as it is adults only, and we were forced...

We had booked a swim up casita for 5 nights. Upon arrival at 3 p.m., we were told that the casitas were overbooked, and we were told we would have to go to the Generations resort. We had booked a Casita as it is adults only, and we were forced to go to Generations, which is a family resort. I did not agree at first, but I was told we had no other options than to go to Generations for 2 nights. We received a whole 250 credit, which is nothing for all the hassle. The first night at generations the air conditioner ran on high and we were unable to shut it off. I could not call the front desk as the room phone was broke. The next morning, we wake up to a leaking bathroom ceiling to pieces of the ceiling on the floor. They moved us to another room at generations. After the 2nd night, we were told we would move to casitas. I called to have our luggage picked up and bell service said I had to go check out at generations. We finally get to the front desk at genrations and i was told no you don't have to check out. Due to the time it took, we missed an excursion. Day 3, we finally got to the room we booked and they did upgrade the casita to an ocean front. It was not worth all the trouble we had gone through. When I contacted our travel agency, I was told this is a common happening at this resort as they overbook often. This had been our 3rd time to the resort over the past 5 years. With the change in management, it has drastically went down hill.

The purpose of this review is hoping that someone will finally help me, a former guest who stayed January 2025. I have called the resort no less than 15 times trying to get in touch with the on-site doctor's office, who I had to visit while I was a guest....

The purpose of this review is hoping that someone will finally help me, a former guest who stayed January 2025. I have called the resort no less than 15 times trying to get in touch with the on-site doctor's office, who I had to visit while I was a guest. Each and every time I've called I've been hung up on. Some claim they're transferring me, some insist I call back so that someone else has to deal with, not a single person will give me the direct number or email of the doctor, which I know he has because it's written in his office. So PLEASE, will someone help? Is this possible? I would like to update my review to reflect my experience as a guest, but, as of now, will leave it to reflect my experience in getting help from the resort.

I recently stayed at Eldorado Royale and unfortunately, my experience fell far short of expectations. From maintenance issues to cleanliness problems, my stay was marked by a series of disappointments. Maintenance and cleaning issues, moving 3 times from one room to another and ruined vacation and 25 years of wedding anniversary.

AMAZING!! We just spent a week here and after reading some reviews I was skeptical at first but don't believe any of the negative reviews. The resort is very clean and the grounds are very nice. Food was great and service was top notch. Booking dinners was a breeze as...

AMAZING!! We just spent a week here and after reading some reviews I was skeptical at first but don't believe any of the negative reviews. The resort is very clean and the grounds are very nice. Food was great and service was top notch. Booking dinners was a breeze as our concierge Edwardo came right to our room and booked everything in 5 minutes. Top shelf booze at every bar( Just ask for your brand and they will give it to you). The staff was very kind and helpful( again if you are kind to them they will treat you royally). We had a swim out ocean view room in building 41. The rooms are a bit dated but clean and comfortable. We would come back in a heartbeat!!