Situated on Cancun’s Riviera Maya, Desire Resort & Spa emerges as a distinctive haven exclusively designed for couples. This unique and adults-only resort, the first of its kind in Mexico, promises to envelop you in stunning landscaping and an irresistibly erotic atmosphere that stimulates the imagination and heightens the senses.
An Oasis of Freedom and Fantasy:
Desire Resort & Spa in Puerto Morelos is more than just a resort; it’s a realm of freedom where fantasies metamorphose into reality. Here, inhibitions are cast aside, and authenticity is celebrated. It’s a haven where couples can truly be themselves and bask in an environment of uninhibited sensuality.
Breathtaking Landscaping and Sensuous Ambiance:
The resort is ensconced within breathtaking landscaping, offering an idyllic backdrop for couples seeking romantic moments. The sensuous ambiance that permeates every corner of Desire Resort & Spa creates an environment where passion and connection flourish.
Clothing-Optional Upscale Venue:
Desire Resort & Spa Riviera Maya stands out as a clothing-optional upscale venue, providing an exclusive space for couples seeking an adventurous and liberating lifestyle experience. It’s a place where like-minded couples can come together to appreciate sensuality and forge meaningful connections.
Adults-Only Escape:
Exclusively catering to adults aged 21 and above, Desire Resort & Spa ensures a tranquil and intimate setting for couples. The resort is designed to foster an environment where adults can explore their desires and connect on a deeper level.
Immersive Exploration of Desires:
Desire Resort & Spa encourages couples to explore their desires in an immersive and non-judgmental atmosphere. It’s a playground for those seeking new heights of intimacy, providing a safe and open-minded space for couples to connect.
Luxurious Accommodations for Romance:
Luxury intertwines with romance in the resort’s accommodations. The rooms are meticulously designed to create an intimate and romantic atmosphere, elevating the overall experience for couples seeking a memorable getaway.
Gourmet Dining and Indulgent Amenities:
Indulgence is at the heart of Desire Resort & Spa, with gourmet dining options and lavish amenities that heighten the overall experience. From delectable meals to thoughtful touches, the resort pampers couples at every turn.
Desire Riviera Maya Resort in Puerto Morelos is not just a destination; it’s an enchanting escape for adventurous couples seeking an adults-only retreat. With its breathtaking landscaping, erotic ambiance, and dedication to providing an exclusive space, the resort caters to those desiring a sensual and liberating experience. From the luxurious accommodations to the gourmet dining, Desire Resort & Spa Riviera Maya crafts an unforgettable environment where couples can explore their fantasies and create enduring memories in the heart of Puerto Morelos.
Map of Desire Riviera Maya Resort
What Honeymooners Love Above Desire Riviera Maya Resort
Summary of Verified Guests at Desire Riviera Maya Resort The reviews indicate that Desire Riviera Maya is an exceptional adults-only resort, ideal for honeymooners and couples seeking a romantic getaway. The staff, including butlers Daniel, Cesar, and G, as well as Andrea at the Lobby Bar, are praised for their attentive service. The food and drink offerings are highly rated, with a special mention of the Desire Special drink and the quality of the Mexican buffet. The accommodations are noted to be clean and comfortable, with daily housekeeping appreciated. Guests also highlighted the fun and inviting atmosphere created by the Playmakers, particularly Bella, Babi, Pina, Mango, and Ilse. The resort's entertainment, amenities, and parties received high praise. Despite a few areas for improvement, most guests indicated they would return for future visits due to the overall positive experience.
Reviews of Desire Riviera Maya Resort
This is the place to go and let your Desires be free!
Travel Date: March 31, 2025
An exceptional adult resort. Great food and staff. Special shout out to Andrea, great service at Lobby Bar, beautiful sexy outfits, attentive to all the guests' needs. Jesus, best bar tender and best Desire Special drink at the quiet pool! The rooms are clean and comfortable. Butlers Daniel and Cesar...
An exceptional adult resort. Great food and staff. Special shout out to Andrea, great service at Lobby Bar, beautiful sexy outfits, attentive to all the guests' needs. Jesus, best bar tender and best Desire Special drink at the quiet pool! The rooms are clean and comfortable. Butlers Daniel and Cesar took great care of all our needs. We will go back every chance we get.
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Travel Date: February 28, 2025
As always, my visit to Desire is one of the best experiences I can have. From the moment we arrive, everyone is very friendly, the facilities are getting better and better, and the staff's attention is beyond words, and I couldn't complain about anything. However, this trip, there are some...
As always, my visit to Desire is one of the best experiences I can have. From the moment we arrive, everyone is very friendly, the facilities are getting better and better, and the staff's attention is beyond words, and I couldn't complain about anything. However, this trip, there are some things that need to be changed: Food: The Mexican buffet has nothing Mexican about it other than tacos and desserts. Before, they served tamales, posoli, and more varieties. Now, they only serve non-Mexican salmon. Entertainment: The music at the pool party is good, but they should change the songs every week and not reuse the remixes. At the foam party, the DJ always plays non-danceable music and mixes genres that are completely different. Someone should listen him before playing. The playmakers do an excellent job as always, they work very hard every day, if you go to Desire you have to meet them but be careful with Alex "mango" who talking with other guests, that guy kisses the ladies, he paints the "papaya" on them at night neon, he doesn't have the attitude of a playmaker, I hope they fire him, the next time I go I don't want to see him near my wife
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Travel Date: March 31, 2025
First timer! So much fun! Very comfortable and inviting atmosphere. Play makers were so fun and amazing Bella, Babi, Pina, Mango so much fun!! Mariana was so nice and welcoming. Food was good, wish the beach was a bit nicer but really didn’t need it with all the fun at...
First timer! So much fun! Very comfortable and inviting atmosphere. Play makers were so fun and amazing Bella, Babi, Pina, Mango so much fun!! Mariana was so nice and welcoming. Food was good, wish the beach was a bit nicer but really didn’t need it with all the fun at the pool! Our room was cleaned and organized every day which was awesome since we were in and out and doing so many outfit changes. I wished for more counter space in the garden view room but isn’t a deal breaker.
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Best vacation destination ever!
Travel Date: March 31, 2025
A vacation experience like no other! Always a wonderful experience at RM. The amenities and entertainment are top notch! The pool and bar staff are so friendly and attentive, always making sure you have everything you need. We absolutely love Manuel, Eduardo, Africa and Celso at the pool bar. The...
A vacation experience like no other! Always a wonderful experience at RM. The amenities and entertainment are top notch! The pool and bar staff are so friendly and attentive, always making sure you have everything you need. We absolutely love Manuel, Eduardo, Africa and Celso at the pool bar. The butlers are always checking on us making sure we have everything we need for the day. Jorge, Roberto G and Abel helped accommodate making dinner reservations ensuring a great visit. The Playmakers, Mango, Pina, Babi, Layla, Marianna, Felix, Carmen and Bam Bam brought the energy during the pool games and evening entertainment. Waitstaff at all of the restaurants were prompt and attentive to all of our dining needs. Our drinks were never empty and food quality was excellent! Highly recommend this resort!
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Travel Date: March 31, 2025
Great place for adult entertainment and sexual energy. The food is excellent and the grounds are beautiful and well maintained. The staff is friendly and very helpful. Andrea was great as a server in the lobby bar at night very professional.
Some good, some not so good
Travel Date: March 31, 2025
This was our second trip. Stayed for 12 days and although we had a great time, definitely feel that on this trip there is room for improvement. Areas for improvement: - food (cold) - need more wait staff - room service didn’t arrive - we provided feedback to the Premier...
This was our second trip. Stayed for 12 days and although we had a great time, definitely feel that on this trip there is room for improvement. Areas for improvement: - food (cold) - need more wait staff - room service didn’t arrive - we provided feedback to the Premier Sales team and were told we would hear from customer service/experience - we never did - Premier customer experience (via email) is like a black hole. We emailed several times and never heard back. - We had to track down someone to give us the sales presentation (despite emailing Premier and asking for it). We shouldn't have to ask for them to sell us on buying in?! - Its a clothing optional resort, yet on this trip ~70-80% wore clothes. - You’re paying ~$1000/day. You expect to get what youre paying for The great: - its a great place to reconnect as a couple - there is a freedom to being at DRM - our butlers, Roberto, Abel and Jorge were wonderful! Great people. Always willing to help and go out of their way - our waiter/server at the quiet pool was run off his feet but so very attentive. We really appreciated him. Thank you Edmundo!!! - The sommelier, Arcangel, was very knowledgable and treated us well. At checkout we provided our feedback to the E-Concierge Josette. Nothing was written down or captured so were not optimistic that the feedback will be actioned. We felt placated not heard. Kind of “we have your money, thanks for coming“
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Sun, sand, beach, relaxing, great service! Love the atmosphere
Travel Date: March 31, 2025
Amazing service- so many staff that go above and beyond to make your stay great. Lovely atmosphere a great place for couples to reconnect. Walks on the beach fun in the sun. Shout out to Africa, Babi, Roberto, Abraham, Javi, Joel, Jesus for making our stay great!!
Our favorite couples only vacation spot
Travel Date: September 30, 2024
We did our first visit Sep 2023, then one year later in September 2024, I got to experienced the classic Desire and the new expanded one. I enjoyed my both visits. In my first visit I experience the novelty of the sensual vibe in the hotel and I loved it,...
We did our first visit Sep 2023, then one year later in September 2024, I got to experienced the classic Desire and the new expanded one. I enjoyed my both visits. In my first visit I experience the novelty of the sensual vibe in the hotel and I loved it, I got to experienced with my partner new things and left hotel with a sensual feeling that lasted several weeks My second visit I was not new anymore, and I knew what to expect and we were more prepared, we meet fabulous couples and my partner loved it the second time. Service was great, food was good, and the new expanded facilities were also great. One thing to note is that the playmakers are the cherry on top, and they make a difference: Ilse is a beauty in the inside and the outside, she is really great, Kevin as well was great and fun. We learned but left early 2025, which was a real shame. My only message to Desire management is please take care of the playmakers showing they made a difference, they are really important to make the experience a unique one, we will miss Ilse and Kevin a lot in our next visit this coming march
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Travel Date: February 28, 2025
Recently returned from a quick 1 week stay at Desire Riviera Maya. As always it was a pleasure to be a guest, from the moment we were checked in by the smiling Litsy to the time we had to ask Arcos to load our luggage in the taxi. Arriving only...
Recently returned from a quick 1 week stay at Desire Riviera Maya. As always it was a pleasure to be a guest, from the moment we were checked in by the smiling Litsy to the time we had to ask Arcos to load our luggage in the taxi. Arriving only 7 weeks after our previous visit there were big changes in the Playmaker line up but with some big characters leaving has opened the door for others to shine. Pina gets better each trip and Jorge seems to have really settled into his role also. The same outstanding staff members as always and too many to mention but Yasmin’s kindness seems to know no limits. Fabiola really is excellent at her job & Andrea too really took care of us in the lobby bar at night. DJ Mauro was above & beyond all the other DJs, although I do feel the lobby bar music was much better this trip. Great to see a shift away from the painful wedding music & 80s soft rock and start to venture into something more modern. Our room in the Eden side is such an improvement on the old side rooms that we can’t ever go back. All the boys manning the bar (plus Jenny) were on point as usual, it’s hard to ever achieve an empty glass at this place ! Leo was entertaining as ever bossing the VB court. I really hope the resort continues to evolve and attract new blood as it’s great seeing the changes that Eden has brought about.
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Travel Date: February 28, 2025
We absolutely LOVED our experience!!!! Antonio at the pool is amazing and had our daybed available every day!!! Eduardo was incredible and took care of us every day. We always had a cold drink in our hand!! Jenny at the beach gazebo bar is our favorite and she greeted every...
We absolutely LOVED our experience!!!! Antonio at the pool is amazing and had our daybed available every day!!! Eduardo was incredible and took care of us every day. We always had a cold drink in our hand!! Jenny at the beach gazebo bar is our favorite and she greeted every day with a smile and a hug and kiss. We love Jenny!! Bella and Mariana were so sweet and welcoming we love these ladies!!! Vivi (Baby) is the most welcoming and we always love interacting with her!!! We’re excited to come back next year in February The Matthews room 2201
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Travel Date: February 28, 2025
We are finishing up another great week at Desire Riviera Maya, and cannot say enough about how much we have enjoyed our vacation here. Our room was beautiful and so well maintained. The food has been incredible. Twice this week we were treated to fresh grilled lobster, shrimp and tuna...
We are finishing up another great week at Desire Riviera Maya, and cannot say enough about how much we have enjoyed our vacation here. Our room was beautiful and so well maintained. The food has been incredible. Twice this week we were treated to fresh grilled lobster, shrimp and tuna for lunch. The quality of the pastries at breakfast are on par with some of the best bakeries we have enjoyed, and the quality and variety of dinner options made each night special. The F&B staff provide excellent service, and have been especially helpful in accommodating my wife's gluten allergy, and Celso and Eduardo at the poolside have been so attentive everyday. It is the genuine caring and friendliness of the staff that makes this resort so unique. Our butler Daniel has checked with us everyday to ensure that any reservations or requests were arranged, and the rest of the butler team has supported these efforts to ensure we were well taken care of. Antonio and Cesar and the rest of their team ensure the poolside amenities are impeccable, and as always the playmakers have been incredible. We have really enjoyed the addition of Bella's warm energy to the team. Thank you again for an amazing escape.
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Travel Date: February 28, 2025
We went to Desire for the first time and stayed 2 weeks. We had a room in the old section with a balcony with a wonderful view which overlooked the "quiet pool" and the shore. The nighttime lighting is magical. We had a great time. The resort is beautiful, the...
We went to Desire for the first time and stayed 2 weeks. We had a room in the old section with a balcony with a wonderful view which overlooked the "quiet pool" and the shore. The nighttime lighting is magical. We had a great time. The resort is beautiful, the food is excellent no matter where or what you ate! The staff are absolutely amazing, so attentive and friendly. The entertainment group is fun and they each are wonderful. I especially liked Bella and Mango. We enjoyed the different atmospheres around the spicy pool, the quiet pool and the beach side. Some downsides are: 1 - the sales emphasis and the 2 different classes of guests, where premium guests get first choice of everything and often reserved seats go empty while others stand. 2- the hot tub is too cold at night to be enjoyable. This was actually a big disappointment for us as we have a before bed not tub daily at home or on holiday. It is heated nicely for the 4:40 to 5 pm window, but seems not to be heated again when people want to use it later (11:30 to 2 am). 3- the gift shop prices can only be described as "a rip off"! Don't buy anything here if you can avoid it! We enjoyed our visit and may visit again, but it will only be occasional.
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Travel Date: February 28, 2025
Sensual, sexy, and fun all wrapped into a five star resort! The attention to detail is above and beyond, but the staff takes it to a whole new level of luxury and service. Every morning we would get our coffee from Elizabeth and before we would even sit down she...
Sensual, sexy, and fun all wrapped into a five star resort! The attention to detail is above and beyond, but the staff takes it to a whole new level of luxury and service. Every morning we would get our coffee from Elizabeth and before we would even sit down she knew what we wanted and our names. Andrea, the hostess, always greeted us with a beautiful smile and treated us as if she’s known us all our life. G, the Butler made sure that every day we had whatever we needed before we even knew we needed it. Dani, the pool guy has been there 17 years and you would think it was his first day on the job with his enthusiasm to make sure we got the best seat at the pool. I don’t recall everyone’s names, but there was not one bad experience in our five day stay. The food was delicious. The playmakers made pool time fun every day! This was our first experience at Desire RM and we’re so impressed we became members, can’t wait to go back in August! Can’t recommend this resort enough if this is your kind of place.
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First timers, and we will be going back as many times as we can.
Travel Date: February 28, 2025
First timers here. The wife and I absolutely loved Desire! It's a beautiful place with the best staff I've ever seen in a business hands down. Bella, Bam Bam, Mango & Augustine were all awesome! We want to go back again for a 2nd time this year. We were nervous...
First timers here. The wife and I absolutely loved Desire! It's a beautiful place with the best staff I've ever seen in a business hands down. Bella, Bam Bam, Mango & Augustine were all awesome! We want to go back again for a 2nd time this year. We were nervous booking but after going, we both agreed that every couple should come at least once. It's perfect for both couples who like to just relax and be on their own with some good entertainment, or couples that like to party hard.
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Travel Date: February 28, 2025
The staff friendliness always impresses me. Leo and Pina were the highlight with volleyball everyday! Carlos, Daylon, Edmundo, Africa, and Eduardo were phenomenol as bartenders and wait staff! Jorge was great with late night pizza service! We enjoyed the spa and our massages!
Travel Date: January 31, 2025
Loved our trip this year! Amazing service from Luis, Eunice, Domi, Afrika and Axel!!! And the Playmakers-Pina, Jorge, Alix, Javi and Bella are fabulous! Extremely energetic and so much fun! The pool coordinators, Riker, Danny, Caesar and Mike do an exceptional job! Our butlers-Jorge, Abel, Frank, Roberto, Daniel and Rafael...
Loved our trip this year! Amazing service from Luis, Eunice, Domi, Afrika and Axel!!! And the Playmakers-Pina, Jorge, Alix, Javi and Bella are fabulous! Extremely energetic and so much fun! The pool coordinators, Riker, Danny, Caesar and Mike do an exceptional job! Our butlers-Jorge, Abel, Frank, Roberto, Daniel and Rafael are top notch. Abraham, Gustavo, Carlos and Alejandro also gave us amazing service at the lounges and bars. Thank you all so much and we will see you soon!
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Travel Date: January 31, 2025
best clothing optional resort in world, lot of parties lot of show, lots of couple activities everyone doing very hard to make you happy, food is very good here, playroom is one of best you can have drink and watch in playroom dj are good can't wait again to go...
best clothing optional resort in world, lot of parties lot of show, lots of couple activities everyone doing very hard to make you happy, food is very good here, playroom is one of best you can have drink and watch in playroom dj are good can't wait again to go back
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Travel Date: January 31, 2025
This is the best and wonderful and unique lifestyle hotel in the world. My husband and me love to go there, every time we go is a great experience. High services level and great people going there. Respect between guests and workers is the best part. Delicious and diversity of...
This is the best and wonderful and unique lifestyle hotel in the world. My husband and me love to go there, every time we go is a great experience. High services level and great people going there. Respect between guests and workers is the best part. Delicious and diversity of food. We can't wait to be there again. 5 stars
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A Unique Place for Couples
Travel Date: January 31, 2025
We are regular Desire visitors. We love the place!! In the last 18. Months or so, the new Eden part of the Riviera Maya resort has opened and it is absolutely stunning! The rooms are beautifully appointed with shiny tiled floors, smartly placed wall mirrors and “fun furniture” - the...
We are regular Desire visitors. We love the place!! In the last 18. Months or so, the new Eden part of the Riviera Maya resort has opened and it is absolutely stunning! The rooms are beautifully appointed with shiny tiled floors, smartly placed wall mirrors and “fun furniture” - the whole effect is sexy and fun. We loved hanging out with friends around the new pool cabanas on the Eden side of the property even if the music does sometimes become overwhelming to the point of preventing easy conversation ! That said, the pool playlists were generally great to dance to - my wife spent plenty of time just doing that! The new nightclub and upper level hot tub is now fully open and is where the crowd - and the party moves to as the sun sets. The facilities are superb - a real success. The new restaurants are fully open (though not always open!) and both Eros and Khalo provided terrific dishes when they operated. Not sure of the reason, but with a near full resort it was odd that not all restaurants were open to serve the demand; the buffet was good but not necessarily where folks choose to eat; many folks commented on this. The new gym is work in progress and still feels very much under construction, though reasonably well equipped. Nighttime entertainment did not quite “jive~” for us this time. Theme nights are always great fun, but the key hour when folks want to get the evening started by dancing and mingling, included on a several nights music to which it wasn’t possible to dance to - eg a cellist (albeit very talented) no matter what music is played as backing - is hard to dance along to. The live band got the tone right - live music, dance and rock, dance floor full. More of this please!! It would also help if the “evening show” did not mean that (on one occasion) the dancing had to be stopped, a short act performed, and then the dance reconvened - only to be stopped again for a second instalment of the show. This needs re thinking IMHO Both Pool Parties rocked! The Playmakers team was depleted and we definitely feel the lack of fun, engaging femal playmakers to star alongside the boys. Of course, one thing which never changes at RM is the quality and genuine friendliness of the staff and we would like to call out a few names who made our trip special: Carlos, Jonathan, Abraham, Edmundo, Manuel (bar team) Africa, Emir, Fabiola, Jasmine, Eunice, Elenor, The pool guys and towel guys provided their usual slick and smooth service Our Butler Raphael was his always hard working self. See. You all again very soon
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Travel Date: January 31, 2025
Just returned from a very nice week at RM. The resort has gone through some changes since adding Eden. Some good some bad. Butler service is hit or miss if you stay on the old side. We usually had to track one down for dinner or spa reservations. The night...
Just returned from a very nice week at RM. The resort has gone through some changes since adding Eden. Some good some bad. Butler service is hit or miss if you stay on the old side. We usually had to track one down for dinner or spa reservations. The night time shows are a mixed bag. The sexy dancers are anything but. The acrobatic shows are good. One rainy night the show was moved to the disco. A lot of guests stood up by the dance floor which made it impossible for the people in back to see. I put this on the rude guests. The late night pizza and BLT's are still great. The raccoons still want a handout. The breakfast buffet and omelets were good as ever. The poolside grill was just ok with burgers, tacos, fried and grilled shrimp, fried and grilled fish. We ate there one day. The other days we ate lunch at the old lunch buffet. The choices and quality there were very good, probably the best in our 13 years. We did not eat at Kahlo or Eros. We ate at Suki and Sahlo a couple times each. Both had new menus since August. We enjoyed our meals there each time. Only complaint were Sahlo only had one dessert choice one night, and it wasn't lava cake or creme brulle which are our favorites. The waiters were great at keeping the tequila shots coming. We did attend the members' dinner, which was awful. It was suppose to be surf and turf. The surf was some type of shrimp mash and not good. The turf was a filet. Probably the worst steak ever at RM. It was so tough you could hardly chew it. We ended up not eating it and went to the buffet which was way better. Have to mention Eunice, the night time matre d. She is sweet as ever and very accommodating. The Playmaker have had a big turnover. There were many new hires, but they will catch on in time. Javi and Pena did a great job. Babi was sweet as ever, but could not be in the sun due to a personal issue. Leo was awesome as usual at water sports. He and the Playmakers played volleyball twice a day, even in the cold rain. Such dedication. We had the chance to meet Alejendro, the new night manager. We expressed some of our issues. He genuinely listed to us. He even had a butler and a chef come and listen. Because of Alejendro, we had virtually no issues the last couple days. G was one of our butlers. He is definitely a standout. Unfortunately he was on night shift when we don't really need much. He did forward on any request we had to a day butler. The butlers have started using Wassap, so you can communicate with the if you don't see them. Our room was a superior garden on the old side. It was spotless and had no maintenance issues. The hot tub bartender (sorry I can't remember his name) was outstanding. When he would see us getting undressed, he would have our usual drinks waiting at the bar. The wife had 2 massages and a facial (the normal kind) at the spa, and thoroughly enjoyed them. Overall, we really enjoyed our stay. We have been coming to RM for 13 years, and will continue to visit. We have seen RM have ups and downs. I believe it will take a little time to fully integrate Eden and the old side. In the meantime, for us, the upside is still worth it.
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First visit and more to come.
Travel Date: January 31, 2025
First time to desire riviera, we had a really good time. The playmakers are very friendly and always inviting, Especially Jorge and Bella. Thank you guys for making us feel welcomed. What blew me away was the quality of the food in particular khalo the Mexican restaurant. It’s a true...
First time to desire riviera, we had a really good time. The playmakers are very friendly and always inviting, Especially Jorge and Bella. Thank you guys for making us feel welcomed. What blew me away was the quality of the food in particular khalo the Mexican restaurant. It’s a true fine dining experience, the aguachile shrimp was my fave. For breakfast Eros was amazing.
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EDEN at Desire RM - Disappointing New Year's Eve Experience (Premier Member Review)
Travel Date: December 31, 2024
Before you read this constructive criticism, please keep in mind that we'll be back, as we really value how unique and fun Desire is. We hope that Desire will continue to improve and meet the standards of a 4-star resort in 2025 and beyond. MISLEADING PRICING & THE GUESTBOOK CASH...
Before you read this constructive criticism, please keep in mind that we'll be back, as we really value how unique and fun Desire is. We hope that Desire will continue to improve and meet the standards of a 4-star resort in 2025 and beyond. MISLEADING PRICING & THE GUESTBOOK CASH BACK PROGRAM: Let me be crystal clear about the pricing deception (using $1,000 for illustrative purposes, though we actually paid significantly more). They advertise a 5% cash back program, but here's the reality: We paid $1,000 total, but they only applied the cash back to $462.50 (base room rate), giving us $23.11 back - that's just 2.31%, not the promised 5%. Even more concerning, they charged $537.50 in "taxes and fees" - a 116.2% markup over the base rate! This needs to be transparent upfront. The Guest Book program has been notified and is looking into it. ROOM REALITY: The "suites" are misrepresented. What you actually get is a large room with a Jacuzzi placed in the middle. This doesn't meet true suite standards by any luxury hotel metric. The Jacuzzi is more of an inconvenience than an amenity - it requires heavy bleaching that leaves a strong chemical smell throughout your stay. We had to request no cleaning to avoid the daily bleach odor. NOISE ISSUES: The building's design is fundamentally flawed. The hollow, open concept creates a sound tunnel - bass from the pool music and communal Jacuzzi literally makes your room vibrate. Even as party enthusiasts ourselves, we couldn't find peace when needed. This wasn't an issue in the old RM section. INFLEXIBLE POLICIES: Despite being premier members, early check-in was impossible (we repeatedly heard "come back in an hour," then "20 minutes," until it became 3 PM). We obtained a late check-out only after having to argue. Their management seems stuck in outdated practices, with endless approval chains for basic requests. They're clearly aware of these issues but choose not to address them. An AI system to regulate arrivals and departures and cross-reference it with the room cleaning crew would be beneficial. POSITIVES: • Newly renovated facilities • Improved reception area • Large communal Jacuzzi • Spacious pool • Better dining venues • Enhanced nightclub • Awesome and playful people PERSISTENT ISSUES: Year after year, basic service items remain problematic. Simple requests like getting spoons at breakfast or salt and pepper during meals are unnecessarily complicated. Another ongoing issue is the localized, lingering sewage-like smell around (we believe) unit 1702, likely due to its proximity to the cleaning facilities, pipes, or something similar. We stayed there once and had to move due to the pungent surrounding smell. I don't understand why this hasn't been addressed. Nevertheless, we tried to take a different path whenever we remembered. We wish the staff were more forthcoming with guests. It seems that most staff members either tell half-truths or are hesitant to provide contextual information. RECOMMENDATION: While the renovations show promise, the pricing deception, noise issues, and inflexible policies make it hard to recommend, especially for the premium price point. Consider the old RM section instead if you value peace during rest times. Management Response Needed: Please address the misleading cash back program and explain the 116% markup in taxes and fees.
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Great staff makes this a great experience
Travel Date: January 31, 2025
Great time the entire week. This was our 2nd visit. What made the trip special was the staff. Andrea our hostess and server in the evening was outstanding. Her positive attitude and her attentiveness was such a pleasure. Edwardo was our pool server for the week, what a great guy...
Great time the entire week. This was our 2nd visit. What made the trip special was the staff. Andrea our hostess and server in the evening was outstanding. Her positive attitude and her attentiveness was such a pleasure. Edwardo was our pool server for the week, what a great guy and always went above and beyond for us. Elizabeth the barista is simply amazing. We only met her one time 3 months ago, she not only remembered us, she remembered our specific coffee requests. She is the best. And for the butlers, Alejandro, G, and 1 other whose name escapes me are so attentive, it really made the trip special. Thank you to this great staff.
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Travel Date: January 31, 2025
We visit this place every year and it never disappoints!! There are some changes there like the opening of Eden and honestly we were so used to the original property, it took us a minute to get used to the new vibe. The staff is always a highlight of the...
We visit this place every year and it never disappoints!! There are some changes there like the opening of Eden and honestly we were so used to the original property, it took us a minute to get used to the new vibe. The staff is always a highlight of the stay. There are a lot of new hires and we were happy to see the veterans still work there (Carlos night bartender, Danny by the pool, Chris bartender) Ever bartender, Jorge from pizza bar!! Elizabeth front desk, all the butlers!! All new playmakers are great Pina, Jorge, Alex and of course Javi. Pina however is the new Star!!!! He is amazing. We enjoyed our stay at Desire and will return again
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Travel Date: January 31, 2025
A unique and intimate space of the Riviera Maya that allows you to enjoy in a full way of intimacy with your partner making your fantasies come true in the middle of an erotic and comfortable atmosphere Excellent space and with a very fun and romantic musical show! I loved...
A unique and intimate space of the Riviera Maya that allows you to enjoy in a full way of intimacy with your partner making your fantasies come true in the middle of an erotic and comfortable atmosphere Excellent space and with a very fun and romantic musical show! I loved it!
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