Bahia Principe Fantasia Punta Cana

Our experience at this hotel was beyond disappointing. After a long flight, we arrived early, fully understanding that check-in is typically around 3 PM. We had requested early check-in in advance, so we were happy to grab lunch and wait. However, as we sat near the reception for hours (visible...

Our experience at this hotel was beyond disappointing. After a long flight, we arrived early, fully understanding that check-in is typically around 3 PM. We had requested early check-in in advance, so we were happy to grab lunch and wait. However, as we sat near the reception for hours (visible to the staff), we observed large groups arriving and checking in without issue. Even as we saw guests departing closer to 1:30 PM, there was no effort to address our request. Finally, after hours of waiting and being overlooked, my husband had to approach the desk to demand an explanation. Only then did they check us in, and the lack of courtesy left a bad impression. Unfortunately, things didn’t improve once we got to our room. The shower drain overflowed, soaking and damaging our shoes. Maintenance didn’t resolve the issue until the next day. Additionally, the pillows were unhygienic, with only one cover, exposing filthy ends. The mattress blanket didn’t even fully cover the bed, leaving the mattress exposed at our feet. The overall cleanliness and upkeep were unacceptable. I have photos to show the pillows and mattress. When we raised these concerns and requested accommodations, we were given a bottle of champagne—a dismissive gesture that did nothing to make up for the experience. After two miserable days, we left and checked into the Hard Rock Hotel, where the service and cleanliness were far superior. We will never return to this hotel and strongly discourage friends, family, and colleagues from staying here. This was, without a doubt, one of the worst hotel experiences we’ve ever had.

Where do i start. From the moment we arrived until the minute we left the staff were so friendly and attentive. Always had a smile on their face, saying hello or a high five. The hotel was.clean, maybe a little.tired in parts but nothing that i would make me feel...

Where do i start. From the moment we arrived until the minute we left the staff were so friendly and attentive. Always had a smile on their face, saying hello or a high five. The hotel was.clean, maybe a little.tired in parts but nothing that i would make me feel like a need to put a negative comment. In particular i would like to mention Melvin, Luis,Gilbert and Joaquin who treated us like life long friends and looked after us in the Lobby bar. Also around the pool during the day Teresa Dalcia and Darianny were 10/10. Pool was spotless, gardern areas well kept, rooms spacious and clean.Good choice of food both in buffet and a la cartes. Also a big thankyou to Hugo" the boss" for always taking time to talk to us and a apecial mention to Edourd in the.main buffet restaurant who welcomed us every morning with a big smile and looked after us so well. We will definately be back to this hotel, went as a couple and loved every minute. Well done x Definatley recommend Saona Island boat trip 10/10