Grand Velas Riviera Nayarit

We had another wonderful stay at Grand Velas Riviera Nayarit. What truly makes it special is the people. A huge thank you to Chef Raul Ramirez, Victor Ramirez, Gustavo the pool concierge, Gilberto Magana, Abramel Gutierrez, and Ricardo Wario, our amazing server — each of them helped make our stay exceptional. Their attentiveness, professionalism, and warmth made every moment memorable. We can’t wait to return and highly recommend this resort for anyone seeking a luxury experience with truly outstanding staff.

Grand Velas Riviera Nayarit is an all inclusive experience that offers a service standard that is universally outstanding. Our concierge, Luis, was a text away and offered helpful suggestions and interesting insights throughout our stay; without being intrusive in any way. The restaurants offer 5 star meals, with consistent service that matches the rating of the food. The property includes a huge multi-tiered infinity pool overlooking one of the world's best beaches for swimming and walking (miles and miles if you want). Pool service, from chair and umbrella alignment to food and drink delivery was at our fingertips. The maid service and turndown option was consistently good and friendly. Grand Velas is not inexpensive, but the adage, you get what you pay for, certainly applies here.

This was the second trip to the Grand Velas, this time we brought our two boys, my mother in law, my brother and his wife. I was afraid that I talked up the experience at grand velas but it did not disappoint if anything I undersold. Everyone that we encountered at the resort were so friendly and helpful! We would love to highlight the incredible hospitality that Nino, Carlos, Miguel, and Francisco. Nino and Francisco gave the utmost service poolside and made sure that we were beyond taken care of. They were incredible to say the least. Miguel at Frida is one of a kind and we had such a great experience with him during our dining experiences. Carlos is so helpful when it comes to water sports. He understands and pushes for safety. He made sure we were taken care of when it came to water sports and checked on us after we were done. We are so overjoyed with our stay and will recommend to everyone.

It was one of the best stays from arrival to departure. The staff was extremely friendly and helpful. The room was clean just everything all around!!! Food was EXCELLENT all Piaf, Lucca, Frida, Sen Lim, Azul, Amart Cafe, Selva del mar and one of my best restaurants inside the resort Piaf (French restaurant). Also, the atmosphere the entertainment they had every night was awesome. The value the staff to waiter, hostess, room service was always 100%. The location of the pools blends with the Pacific horizon near the beach and where Grand Velas Resort is great the noise level was not disturbing with transit vehicles. All around I recommend Grand Velas 100%!!!

This was our 4th time back to the GV in PVR and it was just as amazing as we remembered it to be. Beautiful newly renovated rooms. We had a gorgeous master oceanfront suite and our two older teens had a parlour suite just a few rooms down from ours. Both were stunning and had the best sunset views. Service around the pool was fantastic, Leonel made sure we were never hungry or thirsty. Great to see Carlos at the beach again, lots of fun boogie boarding and playing volleyball. All our dinners were spectacular...hard to pick a favourite restaurant here...the service and food is top notch! A special thank you to Luis, our concierge! Luis, was a great help in securing our beautiful rooms, dinner reservations and any other special requests we had. Can't wait to go back!

We recently stayed at the Grand Velas Riviera Nayarit for 5 days in January 2026. The property is located right on a beautiful stretch of beach. The beach is very accessible, and the hotel provides chaises and cabanas if you choose a beach day over a pool day. We had a lovely ocean view room on a high floor that was spacious, well-appointed, quiet, and in excellent condition (I understand there was a recent refresh). But the key point of this review is that the service is nothing short of exceptional. I’ve never experienced such service. Each interaction with the staff felt personal, warm, and genuine. Edna helped to make private airport transfer arrangements that, while not inexpensive, were valuable for peace of mind AND conveniently added to the bill at the end. Extra special shout-outs are absolutely deserved for those who made our stay truly memorable: Gustavo Nieves, the pool concierge, who checked in on us repeatedly to make sure we had everything we needed – his level of attention was just right; Maria Torres, our concierge, who worked her magic to snag us dinner reservations at each of the four restaurants (more on those later); Eduardo, another wonderful pool concierge, always ready with a smile and happy to move our pool umbrella anytime needed; Ricardo and Julio, who took care of us at breakfast, always remembering our beverage orders; Celeso and Marvin at Lucca, whose delightful service and attention created a memorable final dinner on our last night. I wish I had known this before going: be sure to try ALL the restaurants! Each is so different from the other, but they are all incredibly delicious, offering unique menus and a true fine-dining experience. Again, as with every other aspect of this hotel, the service was divine and a true complement to our outstanding meals. Our concierge had to scramble to get reservations that we failed to make in advance, but she always managed. The pool is beautiful and serene. There is an adult section and the jacuzzi is also adult-only. And while there were a number of families with small children, they didn't overwhelm the pool experience. Nothing was crowded - there was no competition for pool chaises and plenty of umbrellas. Pool service was frequent and friendly, and the food and drink offerings were great. I'm already planning my next visit. I'm now ruined for other hotels because they will struggle to complete with our experience at Grand Velas Riviera Nayarit. Thank you!

The resort is amazing! The staff is absolutely worth the visit. There wasn't one thing to complain about during our stay. Jose Cantinero at the Pool Bar was the best part of the experience. He is super friendly and made our stay so much better. He was the most memorable employee on the visit. Thank you Jose. We enjoyed visiting with you daily.

I really do not have the words to share how AMAZING our stay was. It may be my favorite vacation ever. Everything about our experience was epic. The staff, the room, the property, the pools, the beach, THE FOOD! Everything was 5 star. We were usually able to find great seats at the pool or on the beach. The one time we were struggling, the amazing Gustavo saw us looking and swooped in to find us something. Within minutes he had seats for us and a waiter for drinks was seconds behind. This is truly a no stress experience. You can eat at the pool, at the restaurants or in your room. That room Service is included is unbelievable. That room service is so delicious just made it even more so! Our concierge Luis was also incredible. We had a Daily list of available activities in our texts every morning. Our daughter’s phone wasn’t charging and he offered to stop at Walmart for a solution. We came with teenagers so we wanted them to check out the teen lounge- it is incredible! Brand new, very beautifully designed. I would have loved to hang out there! There is a light up dance floor, cubbies with TVs to play video games (my kids played Fortnite with their friends for. But), pool, air hockey, ping pong, board games! So much to do! We didn’t utilize the kids club but they had a show every day on the lawn and I loved hearing the music and seeing the actors who Portrayed Disney characters or sonic the hedgehog. I was fortunate enough to get to utilize the spa. I had a massage and loved the “water ritual” So much I brought my daughter back to experience it. Mariana was very kind! Most relaxing, peaceful, comforting experience ever. This is a truly special place. I am already plotting my return. It cannot be soon enough!!!!!

10/10!! Service was amazing and the food was over the top good. Like OVER THE TOP. First time at the Grand Velas and it blew us away. We travel a lot and are fortunate enough stay at great resorts. Grand Velas definitely fits that bill! *Special mention of the care and attentiveness that the staff took with my daughter who has Celiac (gluten allergy)... it's always a point of stress when we travel, worrying about the food she'll be able to eat. They went above and beyond to ensure her food safety and create dishes for her that she would love! We'll be back soon! Thank you to everyone at the resort who made our stay amazing!

This was our fifth or sixth stay in as many years, visiting in both winter and summer, with stays ranging from ten to nineteen days. Based on that consistency alone, we can say with confidence that Grand Velas Riviera Nayarit stands apart as the finest resort in Nuevo Vallarta and the broader Riviera Nayarit region. The level of service, attention to detail, immaculate cleanliness, beautifully renovated rooms, and prime beachfront location are consistently exceptional. The property itself is stunning and the overall atmosphere is clearly upscale without feeling formal or stiff. During the day there is a pleasant energy throughout the resort, while evenings are well managed, with outdoor events concluding early enough to ensure a calm and restful night. The amenities are first class. The spa is outstanding, offering a wide range of treatments, and the variety of restaurants and daily activities means there is genuinely something for every type of guest. Service across the resort, from beach and concierge support to dining and room service, is warm, professional, and genuinely attentive. Grand Velas is not a budget resort, but for guests who value quality, consistency, and exceptional service, it represents excellent value. The people, food, drinks, amenities, and setting all combine to create a resort experience that keeps us returning year after year.

We had a wonderful stay, marked by impeccable service, the extreme kindness of the entire staff, spotless cleanliness throughout the hotel, outstanding gastronomy, and an exceptional pool and spa structure. We enjoyed unforgettable days as a family and left with the certainty that this is one of the best resorts we have ever stayed at. However, I would like to share one point that left us quite disappointed, especially because it contrasts with the very high standard of the rest of the hotel: the Kids Club. Although the physical space is very good and well designed, we missed a more active and educational program for the children. During our stay, we noticed that no activities were offered to stimulate learning, creativity, or interaction, such as arts and crafts workshops, cooking classes, cultural activities, or guided games. The staff members generally did not interact with the children, and the space ended up functioning more as a room to watch television than as a true kids’ club. This was frustrating, as we believe that a hotel of Grand Velas’ level could offer a children’s experience as outstanding as the one provided to adults.

My family along with our friends had a great time staying at Grand Velas! The kids loved it and didnt want to leave. All the staff members provided exceptional service. There was a great variety of food and it was delicious. We stayed in a double bedroom and it was spacious. The resort was clean throughout. I recommend staying at this resort.

This was my 3rd time at the Grand Velas and there’s a reason why I keep coming back. It is their employees that make this place a true paradise gem. This time, I brought my family for a 3-night stay in January 2026, so they can also experience the beautiful resort. Amazing food, accommodations and even better service from these wonderful humans: Chepe (I always ask for him to be my concierge), Carlos for the outdoor activities, Mariana (bike tour), Celeso and Marvin at Lucca, Francisco and Daniel at Piaf and Francisco at Selva del Mar. Will come back for sure!

This was our fourth time at this luxurious all inclusive resort on beautiful Bandaras Bay. We have enjoyed different resorts on both coasts of Mexico, including other Velas properties, but this one resonates best with us. Why? The staff everywhere is gracious and can’t do enough to insure a pleasant and relaxing stay yet they are never intrusive. There are many long service employees at Velas, which says volumes about the management. The grounds and buildings are impeccably cleaned and maintained. We had a newly redecorated room this year. The food in all four of the themed restaurants is wonderful, the ambiance is “date night” worthy complete with soothing live music. The service is attentive but never rushed. Velas even assigned a personal concierge who checked in with us daily with the day’s events and then stands by to make sure that your stay is enjoyable. The water is warm for swimming, the surf is manageable and the beach is soft level sand perfect for long walks in both directions. Special bonus this visit: a fresh caught tuna expertly carved into luscious sashimi beach side. From arrival to farewell Grand Velas Riviera Nayarit has been the perfect antidote for our long and bleak winter.

We spent 2 glorious weeks at the Grand Velas in early December 2025. We find it is an oasis of peace and tranquility in our busy world. This was our 3rd visit and it continued to provide a very restful break for us. We felt very much at home. The property is very well maintained and cleanliness is consistent throughout. The rooms are so well appointed and so very comfortable. The housekeeping staff make sure everything is just perfect. The food offerings at all the restaurants are truly the best. The specialty restaurants provide distinguished authentic cuisine. Azul’s buffet is exceptional for quality and variety of foods. Special mention to the superb Azul soups at the lunch offering. The entertainment is wonderful and comes in many forms from the afternoon children’s presentation through the evening music on the terrace among others. And the truly outstanding component of the Grand Velas is the staff. Everyone you encounter is friendly, hard working and proudly doing their best to make our stay enjoyable. Theirs is an amazing team of people. We do have to give an extra nod to Luis(our concierge), Dulce, Gustavo & Eduardo(pool concierges), and Francisco (sommelier). We truly hope to return in 2026.

Return trip to Grand Velas PVR. It was awesome, that’s why we keep coming back. Grand Velas gets it right, on all fronts. Concierge Maria did a great job arranging reservations for our group of 12. We dined as a group most nights, even though we told her it wasn’t necessary. Zenon at the pool got to know each one of us, and took great care of us. He’s a real asset! And the morning barista at Amat coffee bar was super too. (sorry I don’t recall his name). The entire staff was great. Facilities are beautiful, drinks just the way you like them…. but it’s the food that sets GV apart. All 4 dining venues were very good. And Akul is solid for breakfast and lunch as well. This is not just an ordinary All Inclusive experience, it’s in the top tier.

I’ve traveled a lot, and this is the first resort I’ve ever said I would gladly return to. Not that the others weren’t great, but this one stands out. Where to begin? First, the rooms were all renovated in December. They are classy and elegant, not the typical terra-cotta tile you expect in a Mexican resort. The rooms are large, well appointed, and extremely comfortable. There’s more storage than I know what to do with. And the bathroom vanities are large, so you’re not tripping over each other and have plenty of room for all your stuff! For an all-inclusive resort, the restaurants are truly phenomenal! I’m not kidding. Each restaurant has a fantastic menu of artfully prepared and presented, and very delicious food. The menus are so enticing I started ordering half portions after a few days so I could try more variety. They always gladly accommodated me. Even the buffet restaurant is awesome. One day they had a huge 4 foot long tuna that had just been caught off shore and were serving up fresh tuna. Another night they offered an amazing seafood feast on the beach, complete with king crab, oysters, shellfish, salmon, and about 100 other dishes. Today my husband enjoyed a huge rack of lamb and said it’s the best he’s ever had. And this is all at the buffet! Another night, they had a lovely martini cart set out at sunset for people to enjoy fresh made drinks. Another nice touch. The gym is large and offers a lot of equipment. The water experience in the spa is heavenly and well worth it! The pools are beautiful and never crowded. And while they don’t specifically have an adult pool, there is an adult area at the infinity pool, which is really nice. And again, never crowded. The thing that puts this resort over the top is the fantastic staff. They are genuinely warm and friendly and demonstrate that they really care about your experience. A special shout out to concierge Perla Rodriguez, who always checked in with us and made sure we were having a phenomenal vacation. She even surprised us with fresh rose petals in the shape of a heart, and a bottle of wine with cheese and fruit, to celebrate our anniversary. What a sweetheart! Every restaurant’s wait staff, every pool concierge, and every bartender greeted us with a smile. Luckily, we have a few more days before we have to depart. The only teeny tiny drawback, is that the grounds aren’t as lush and tropical as I would have expected. I’ve stayed at other resorts in Puerto Vallarta, Cabo, and Cancun, and I’ve gotten used to outdoor waterfalls, flowing rivers, and tropical flowers and trees. They don’t have as much of that here, but that’s OK. They put all of their effort into the rooms, and the restaurants, and that’s just fine with me!

My wife and I came on our honeymoon from the 2nd to the 9th. Gabby was our concierge and she was fantastic. Jose in the bar was incredible, Enrique & Abi took amazing care of us in the cabanas. Carlos and Eme were awesome hosts for bingo and volleyball. The good and drinks were 10/10. Overall it was a truly special and unforgettable experience.

This is our first time with the brand of Grand Velas ( we’ve stayed at many other 5 star resorts Impressions, Atelier and so on) but this resort blew them all away. The resort is immaculately clean from the inside to the outside. The service is catered to your every need. We never had a bad meal or a bad drink. We absolutely loved how authentic the Mexican food was at this resort. I loved that they offered skirt steak tacos, quesadillas or for your chilaquiles. That they had salsa macha y de molcajete. They had cebollitas y chiles toreados. El ceviche, cocteles de camarón y los tacos de pescado to die for. Mixology at the swim up bar 100/10 whatever you wanted they could make and very good too. Omar and Jose Jairo at the swim up bar were our best friends for the 5 days we were there. Very skilled bartenders who were also very friendly and kind. We loved them, they took such good care of us. Patricia and Kenia at the adults side of the pool loungers made sure we got taken care of. Ricardo during breakfast made sure we had everything we loved to start of our day. Daniel and Angel at the French restaurant were outstanding. Housekeeping 100/10. In all reality every single employee there did excellent job. We can’t wait to come back.

Come to the Grand Velas Riviera Nayarit to enjoy comfort, luxury and great hospitality. Never before have I had such exceptional all round service - in their fine dining restaurants, by concierge, by the hotel staff, at Azul, at the kids club and just all around the hotel. I have experienced amazing service in other parts of the world but Grand Riviera wins hands down. The hotel staff here works extremely hard to maintain hotel grounds, welcomes you, takes care of you, engages kids and is highly skilled at what they do. Language can occasionally be a barrier but their desire to serve you more than makes up for it. There was literally no request that the resort turned down and went out of their way to meet them. This included multiple adjustments to dinner reservations, making special appetizers and main courses per our dietary restrictions in their a la carte restaurants, accommodating any special requests we had during buffets, late check-out request and what not. We had a wonderful ocean facing room on the main floor and enjoyed it thoroughly. The room size was pretty good and it seemed to be one of their newly renovated rooms. Pool water was generally warm, beach was clean and cabanas were always available. Their pool side service is also amazing. The staff at Azul restaurant is always on their feet. Our concierge Luis was amazing. And the food at Sen Lin was awesome. I have to say that all their restaurants have amazing ambience and good food. Perhaps it is our palette that’s biased towards asian flavors and the Sen Lin’s chef’s attention towards us that made the restaurant special. If I will visit Puerto Vallarta again then I will without a doubt stay here with my family! Thank you to the Grand Velas Nayarit team for a relaxing and luxurious vacation!

We had the most wonderful stay at Grand Velas Riviera Nayarit earlier this month. We travelled with our pre-teen daughter and felt that it was the perfect escape! The newly renovated suites had the most comfortable beds and were a great size for a family! The size of the resort is perfect with many amenities but also an intimate feel. What really makes the property special are the staff that go above and beyond to ensure you have an exceptional stay. Saturnino at the pool was a stand out, recommending fantastic drinks and always having another round at the ready! Edvin and Gustavo also always went the extra mile! We really have no complaints about this property, only positive things to say! We hope we have the opportunity to return soon!

We have been coming to Grand velas for 15 years. I love it. My whole family loves it. We really enjoy Fidel at Azul who gives us great service. We Played the Pickleball tournament with Gustavo the diver. It was a lot of fun. Our concierge dulce was very helpful. Francisco the pool service guy was great. We hope to be coming to this resort for many years to come

Our stay at Grand Velas Puerto Vallarta was absolutely incredible from start to finish. The resort itself is stunning—luxurious, immaculately maintained, and truly five-star in every sense—but what made our trip unforgettable was the exceptional staff. Our concierge, Pearla, went above and beyond to make sure every detail of our stay was perfect. She was attentive, kind, and always one step ahead of our needs, making everything effortless and stress-free. The poolside experience was elevated thanks to Lamberto, whose charisma, energy, and outstanding service made every day by the pool so much fun. He brought such a great vibe and genuinely made us feel taken care of at all times. Evenings at the French restaurant were a highlight of our trip. The dinners were absolutely delicious, and the nights were truly memorable thanks to Francisco. His service, knowledge, and warmth turned every meal into a special experience we’ll never forget. Grand Velas Puerto Vallarta exceeded all expectations. Between the world-class service, incredible dining, and amazing staff, this was one of the best resort experiences we’ve ever had. We can’t wait to return!

Our stay was excellent in all aspects. The resort is beautiful and very well maintained. The staff were extremely nice and always accommodating. Excellent rooms with very nice amenities. As great as the resort and staff were the food was even better. The filet at the French restaurant is a must We have been going to all-inclusive for the last 15 years. This was without a doubt the best resort we have ever stayed at. We will be returning. Lastly, our Concierge, Perla was exceptional.