Hyatt Zilara Riviera Maya

Great location, Stunning atmosphere, Beautiful staff- the highlight Incredible entertainment Cotis are a nuisance , kept coming into our room, could even open the door, such a pity , I would have loved to sleep with a open door and hear the sea Too many restaurants, too much food, not enough quality in Italian and Lola snack bar Too noisy around the pool, Pool too cold

The service of Adolfo at reception, Jose at the beach restaurant and the manager Atzimba Machuca was an absolute standout. Quick registration.. The drive in was seamless. The hotel and the grounds were immaculate. The common areas were always being kept up. Our room was absolutely incredible, big and the AC was fantastic. It was definitley worth the money we paid.

Good resort to visit if you want a relaxing vacation. The wait and bar staff are exceptional, especially Miguel at the buffet and Lola lunch, Javier and Ariel at the Beach bar, Ivan at the Capris/Italian restaurant and Jorges is top chef/entertainer at the Tempest. The beach is lovely - great for walking and swimming. There are lots of chairs, but not all are free. Too much emphasis at this resort for becoming "club members". Some nighttime entertainment which was good. Room was clean and well stocked. We enjoyed the size of the resort, the lovely beach and the staff!

My wife and I returned for a second visit to the Hyatt Zilara and once again were super impressed with the resort, facilities and ultimately the staff. A very warm welcome from Brandon at reception as we were met with drinks and cold towels as we were checking in. The room was spacious and comfortable, ocean front is definitely the way to go. There were always enough chairs around the huge pool and beach, so there was never any rushing in the morning to reserve chairs. As my wife and I are foodies, we once again experienced excellent cuisine in all the restaurants. Our favorite was the Capri Grille, where the menu is quite thorough. The highlight of our seven day stay was the quality of the staff. Their consideration to the customers all over the resort was second to none. There are many staff to single out but these are a few who truly impressed us this time around : Luis, Elida, Hector, Bianca, Nicole, Luz, Oswaldo, Miguel and Esperanza. All in all, a great week at at a top quality resort, we will definitely be returning back in the spring!

I was so happy to be able to go back to this all inclusive. The service was excellent, especially with the Club Level upgrade. I really enjoyed the personal attention from Fernanda and the other Fernanda in the Club Lounge. Anjelica was a wonderful butler when I got the beach cabana. I recommend trying the Capri Grill for breakfast (Club Level) and the service Inel and Javier provided was excellent. I would steer away from the strip steak at the Capri Grill, but the Lola beach grill and restaurant were excellent. Definitely try the Lola pizza and the Baja fish tacos. The spa was lovely. I decided to try the massage on the beach and it was perfect. Great resort, but if you are a smoker, plan on doing some walking, as there are only 2 smoking spots available.

Probably one of the best all inclusive my wife and I did. See below our main comments related to our stay at the Hyatt Zilara from 2025-12-15 to 2025-12-22. Pros - The room was amazing. The king bed was comfortable, the room was spacious and the view on the pool and the beach was great. The best part of the room was however the shower - Spacious, modern and the water pressure in the shower was strong. - The beach was very nice, and we never had any trouble finding chairs with umbrellas (we were putting our towels on the chair around 8:15 AM). We also enjoyed the service at the chair (each 30 minutes, someone was coming to take our next order for drinks). - The food was really good. The hotel has 4 options (Buffet, Italian, Japanese and Caribbean). All 4 options were great, but our most favorite was the Japanese restaurant. - The hotel has a coffee shop opened from 6 AM to 11 PM. This is comparable to having a small "Star Bucks" free. Lucero served us every morning, and she was amazing. Nice espresso, and also nice options for snacking. We always went for the oatmeal cookies before going to the gym. - The gym was great, but the machines were not new. However, you had everything to train your full body. - The activities on the beach were nice. Fermin or the "Ferminator" is always there to make sure every one has a good time. Look for him if you're bored! - The shows at night were impressive for an all inclusive hotel. Don't expect to have a "Cirque du Soleil" experience...but you could see that they put the effort in the costumes, and in the performance of the artists. - The hotel has a sport bar and you can ask them to put whatever game you want to see. I'm a Habs fan (NHL) and I was able to watch each game while enjoying a whiskey on the rocks. Ask for Julio at the bar, you will be treated like a king! Cons - The hotel proposed us to go visit a new "sister" hotel in exchange of a $ 200 credit. We were tired when we arrived at the hotel, and we did not appreciate that the hotel tried to "sell us" something immediately when we arrived. The lady that spoke with us was however very kind and her explanations were clear. We just didn't want to have this discussion immediately after getting our keys to go to our room. - There is a lot of Kudamundi (Mexican racoons) on the site of the hotel. They are nice to watch and did not really bothered us until it started to rain. Our room was next to a three, and they used our balcony as a shelter during the night. When we woke up, we found excrements everywhere on the balcony, and on our bathing suits... The hotel cleaned our bathing suits free or charge, but this was frustrating. Conclusion We will definitely come back to this hotel.