TRS Coral Hotel

It was our 1st time at TRS CORAL and we had an amazing experience. Our personal Butler Yessica is great and exceeded our expectations in terms of quality service. All the staff are also nice and accommodating. The restaurants, amenities, and services in this facility made our vacation worthwhile. This place made us feel that we were in paradise. Thank you for giving us great memories.

My wife and I spent an amazing week here June 20 - June 27. We didn’t want to leave! The property is beautiful and well maintained. The rooms are huge and luxurious. There is so much to do between TRS Coral and the connected sister property Grand Palladium. It’s easy to get around since they offer boat rides and cart rides if you don’t feel like walking. The food there was hit or miss. Like many resorts we felt it was good not great. Our favorite restaurants were La Boheme (Manuel was great) and El Gaucho for dinner and Capricho for breakfast (Jair was fantastic). Shout out as well to Antonio at Tentazione. If we had lunch it was usually from the poolside bar/grill. We ordered room service a few times as well and it was always good. The room service attendants were great. The only restaurant we tried on the Palladium side was Sumptuori for the teppanyaki which was fun. We did go to the cafe (Piacere) on that side almost daily. The staff there are the best, especially Veronica. We also went to the gelato shop several times as well. If you’re into chocolate don’t miss the wall of chocolates at the lobby bar Aurum. There were lots of activities going on if you wanted to participate. The entertainment staff was amazing. Shout out to Michelle, Rueben, Alec, Rosy and Leonardo. Our favorite activities were painting classes and cooking classes. Chef Soto is so knowledgeable and an all around great guy. We did the boat ride called La Trajinera which was an add on activity for $25 per person but well worth it. We also enjoyed the open air theater several nights on the Palladium side. Our favorite show was the Noche Mexicana. The performers are all so talented, especially El Charro. The butlers were all very accommodating, especially Victor. A big thank you to Ulises for helping to plan a very special surprise birthday celebration! We didn’t feel we could give TRS a five star review for a couple of reasons. During check in we were told they would text us when our room was ready. We waited in the lobby for quite some time but no text. We finally went to the front desk and asked what the deal was. They told us oh yeah it’s ready. Not sure why we never got a text. Also it seems there was poor communication between the butlers and the entertainment staff which resulted in some confusion about whether reservations were needed for certain activities or not. During check out the person that checked us out never asked how are stay was. That’s a pretty common question and not asking it seemed like a lack of interest. Our biggest complaint was the thumping music every night until around 1:30 am coming from Gravity Bar. All in all it was a great vacation at a beautiful property that offered excellent service by incredibly warm and friendly people. Hard to say if we’d return with some many other great properties we haven’t tried in the Yucatán Peninsula.