Secrets The Vine Cancun

My husband and I were vacationing with 2 other couples and had the most enjoyable time. Their rooms are spacious, very clean and the view from our balcony was spectacular! If you're looking to relax, the spa is where you want to be. We took advantage of their couples massage special and was not disappointed. Everywhere we turned there was someone eagar to help even before we asked. We had 2 butler's on our floor. Oscar and Chavial. These young men were so incredibly polite and extremely helpful and were available to assist with anything we needed. The food at the buffets were delicious , especially the breakfast buffet. The restaurants were first come first serve and were worth the wait. As long as you were there when they opened you were sitting down right away. The pool time was just a little chaotic as times. Just due to everyone saving chairs. Once we learned that you had to get down there at the crack of dawn to save your spot it was all good. We are already talking about returning next year. We are going to really miss this place. We had the most enjoyable time.

The resort was top notch in most areas: clean, staff attentive and gracious to clientele, excellent food, warm pool and jacuzzi. Lighting systems in rooms were a challenge; poor unreliable system. We were not allowed to use umbrellas for shade at the beach or the pool if there was even a hint of wind — this was ridiculous. Shade needed when its 28°C and no clouds in the sky. Overall we were very pleased, though we also paid top dollar.

Will write a more detailed review in a few days but overall beautiful and wonderful resort with great service that could immensely improve the guest experience if they put up a system for chairs. People “reserve” chairs at the pool and the beach with their hat/sunscreen at 8 am and then leave for hours. 95% of the chairs are unavailable all day because random items are left on them for when they decide to come back. Staff members should be able to clear up when unattended for 30 or 1 hour. Some people have no manners so a system should be put in place to avoid this.

My husband and I had a great 8 night stay at Secrets The Vine last week. We are glad that we chose the to do preferred so that we could use the rooftop pool. Our room and all of the resort was beautiful and clean for our entire trip. Our concierge, Mauricio, was very responsive and accommodating to our needs. We enjoyed all of the restaurants we dined at. Olio for lunch was delicious and we enjoyed Dragons, Nebbiolo and Bluewater for our dinners. We both agree that we would happily return to Secrets The Vine in the future!

After a year of a lot of stress, my husband and I chose Secrets The Vine for a weekend getaway. It was almost all we had hoped for. The facility is beautiful! The beach was clean and free of seaweed. Our room, all bathrooms, and restaurants were very cleaned. Check-in and check-out was a breeze. No one harassed us about time-shares. We were asked and said no and that was that. The staff was very attentive! I stayed somewhere else once and couldn't get a drink at the pool. This was the complete opposite. Someone is asking if you'd like a drink or picking up your finished drink every 10-15 minutes. With that said, I want to let everyone know that the resort sits on a very narrow piece of land. I think the architects and engineers did a fine job with it. But because of that, there was not as much room for lounge chairs. It would've been fine if people were considerate and not reserve lounge chairs before 8 AM only to not use them for most of the day. Seriously, our first day there, we got the pool by 10 AM and all the chairs were taken. There were 2 chairs each with a bottle of sunscreen on them that no one used most of that day! We left at 3 so I don't know if anyone ever did come use them after that. But you see a lot of that throughout the pool and beach area even though it is against resort policies to "reserve" lounge chairs. But it's not like the staff can remove people's stuff without them throwing a fit. But as another guest, I'm sure one can. Another problem we did not enjoy due to the small size of the property is the amount of noise! There was so much noise from the entertainment and no where to get away from it. We were even able to hear it from our room. And if it's not from the resort, it's from the Hard Rock resort next door. And if it's not music or whatever until well after 11 PM at night, it's the sirens. That was really annoying. So if these things don't bother you, then you'll really enjoy the food here. With the exception of Olio, we ate at all the other restaurants. Don't waste your time at the Asian restaurant. The food was not pretty blend and not very good. The rest were excellent! I'm a huge foodie and the other restaurants definitely met my standards. The Market Cafe serves a breakfast and lunch buffet. Both were excellent with very good options for vegetarians. I LOVED their ceviches! All the varieties were delicious. At night, this restaurant turns into a Peruvian restaurant. The food served was also fantastic! When in Mexico, eat Mexican food. You won't be disappointed. Though their pastries were also on par. Both the steakhouse and Italian restaurants were also wonderful! We also had a couples' massage at the spa. They do not have showers there but they do allow you to use the hydrotherapy options before your massage. And I loved that there was someone dedicated to tell you where to go and what to do in what order. Overall, 8/10 experience.

Fantastic experience! What amazing food, the accommodations, and the hospitality. Sebastian, who was our concierge went above and beyond for us, and we are looking forward to seeing him next year because we requested him to take care of us again. Michele Harumi, Cesar and a gentleman who ran the Italian restaurant were so kind and awesome Cesar, our waiter at the Italian restaurant was so funny and he was one hell of a hard worker. We are sorry we can’t remember all their names. Speaking of the Italian restaurant that was our favorite we ate there 3 times. We had such an amazing time. We are looking forward to coming back next year for a longer stay. I’ve gone in many of trips with this one tops them all. My wife and I can’t stop thinking about the place. Again thank you Sebastian for taking care of us. Thank you for our first trip to Mexico and experiencing we’ll never forget. We our counting the days down to next year Thank you, Mike and Nicole Zukowski

Wonderful hotel from the moment we arrived. The staff was professional & attentive to all our needs. Food and drink choices & quality were exceptional. Each floor of the hotel has a concierge assigned who was ready to help us with anything. The beach & ocean are beautiful. Hard to believe water can be that color blue. We've been to Florida, Hawaii, and Washington - we would choose this over all of them. The Secrets The Vine is our "new Secret"!

We had a wonderful experience at Secrets The Vine Cancun and would absolutely recommend booking through Costco Travel. The resort is beautiful, modern, and very well maintained. The ocean views are stunning, and there are plenty of comfortable places to relax whether at the pools or on the beach. The food was excellent with a great variety of restaurants to choose from. The quality and presentation were impressive for an all-inclusive resort. The entertainment staff truly stood out — they were friendly, energetic, and made activities so much fun without ever being pushy. There were plenty of daytime activities and evening shows to keep things lively, but also plenty of space to unwind if you prefer a quieter vibe. Overall, this was a fantastic getaway with great service, delicious food, fun activities, and a beautiful resort setting. We would definitely return!

Something happened every day to keep it from being a great experience. Some bigger deals than others…quick summary of good, bad and ugly: Good: Room was nice, preferred pool was heated (needed!) food was good, and pool servers were great Bad: Ocean view was nothing like the picture, lunch service at restaurants was bad Ugly: security, wine knowledge, constant badgering about buying wine for reservations, given misinformation, butler service is virtually nonexistent, just a text with the day’s activities, usually late morning, which is unhelpful for planning. Here’s some more details on the things that happened each day: Day 1: We got in early and our room wasn’t ready yet – they gave us a key and said when it is, this will be our key - so we had some drinks and hung out with friends by the pool. Their room was ready first, and they asked about ours. Their butler called and was like your room is ready too, it’s XXXX, your butler will meet you there. We go to the room – no butler was there – but we go inside. We’re walking around and see a backpack and headphone case, and they aren’t ours. We look around more and see a toiletry bag and then luggage – also not ours. We are clearly in someone else’s room. So we go to the concierge and tell them and they were pretty nonchalant about it. “Sorry, but this is your room instead.” Ok, while it wasn’t a HUGE inconvenience, why did that key even work?? Did people just walk into OUR room too at some point? Day 2: Weather was kinda meh and so we decided to go to the French themed wine tasting in the afternoon as we are wine enthusiasts and both have small cellars. Luis was our guide. He made a big-to-do about the tasting, but actually gave us incorrect information on the wine!!!! The 2018 Pezat Bordeaux, which we went on and on about as being a “left bank Bordeaux, which is Cabernet Sauvignon-based…” was rust colored and very raisin-y. I looked it up only to find it was from St. Emilion (which is right bank) and is 90% merlot and 10% cab franc. Also, it was priced at $185 USD, but sells for $17-25 online, so a TREMENDOUS markup! Plus if that wine is any indication, nothing is being stored correctly. Needless to say, we never purchased any wine – the house wine was fine, even for us wine snobs ;) Day 3: MORE consistent pestering by the guys walking around asking where we are having dinner tonight – a ploy to get you to buy a bottle of wine for a “reservation”. We were told that there were 300 people for an event and they were all going to the steakhouse, so it was VERY unlikely that we’d be able to get in without one. As such, we were worried about it and modified our evening plans to get to dinner early and be prepared to wait or pivot to a new restaurant. I walk in at 5 to put our name on the waiting list and the hostess has no idea what I’m talking about and just keep repeating it’s first come first serve. We come back in about an hour and the wait is so little we barely have time to go grab a drink upstairs. Totally unnecessary stress caused by someone trying to hard sell us wine for reservations. However, dinner was good and our server was great!! Day 4: We went down to regular area for lunch – while the preferred pool is nice, we wanted a little beach time and wanted to see what else there was to do. We went to the Sea Salt Grill and the service was bad – the servers just stood around and I had to flag them down to get anything. Food was okay. The two pools had different music playing so it was super distracting at lunch. At dinner we went back to Nebbiolo, where we went on day 2. Service was not great this time - I just ordered an app and told the server I was going to sample everyone’s food – he seemed bothered or mad that I didn’t order a full meal. He never brought me a plate and I had to use my bread plate/bowl (the one with olive oil in it) as my plate. To make it worse, he actually took the pizza plate that still had food on it. All in all, nothing horrible happened, but is it a 5-star luxury resort with impeccable service, where wine enthusiasts should flock to? Nope. If you take a look at the awards page you’ll see it’s been 5+ years since any award was won….and I’m not surprised. I was highly disappointed at the butler service (we usually go to Sandals) and my husband's bday was barely recognized (I had to ask for a little door sash, despite it being on the reservation details. Honestly, was back and forth on 3 vs 4 starts, but the preferred pool servers and the food kept it at a 4.