Secrets The Vine Cancun

We were very pleased with our 7 day experience at Secrets The Vine. The staff was terrific! Everyone from reception to wait staff to bartenders to housekeeping to the entertainment crew was just excellent. We upgraded to Preferred Club and were very happy with our large and spacious room on the 21st floor, and with the Preferred club lounge. The personalized service from the Preferred staff was great! The food was very good. We ate breakfast and lunch at the Market Cafe buffet every day and could not have asked for a better selection of great tasting food. We had dinner at Dragons ( Asian), Olio (Mediterranean, Preferred club guests only), and Sea Salt Grill ( Peruvian). We enjoyed them all. Don't miss the Sunday night buffet at Sea Salt Grill, a wonderful choice of grilled meat from shrimp and fish to ribs and steak. Evening entertainment was enjoyable and well put together. We used the gym every morning and it as very nice. Lots o equipment and space. Everything seemed to be fairly new and well maintained. the choice of three pools on ground level was nice, all offered a different vibe for your mood. The Preferred Club pool was on the 12th floor. We only visited it once. It was nice but very secluded and not many visitors seemed to be using it. The ground level pools were much more fun for us. There seemed to be plenty of lounge chairs and umbrellas available for all guests to be accommodated. We would highly recommend this resort and will return in the

We have been coming to the Vine for years. We had some confusion over our room when we first arrived. The hotel staff did make the room situation right. I would like to thank Sebastian from the PC and Sandra from UVC for helping us. As always the staff at the Vine goes above and beyond to make our stay memorable. We travel a lot but make a point to always come to the Vine once a year primarily for the amazing staff and service. I would also be remiss if I didn’t mention the great addition of the mentalist Armando. He is great! Was like nothing I have ever experienced before!

We decided to stay here for a short 3-night trip to celebrate our 15th wedding anniversary. We were married at Secrets Maroma in 2011, and since The Vine is much closer to the airport, we figured we would give it a try. I reached out to the resort ahead of time and let them know we were celebrating our anniversary, and they were really great about acknowledging it and making us feel special. Overall, the hotel is nice, but it is definitely showing its age and could use some TLC. Many of the pool umbrellas were either ripped or broken, and while the pools themselves were nice, there were quite a few missing tiles. I also noticed some black discoloration in a lot of the grout lines around the pool, which I assume may be mold or mildew. It wasn't exactly what you expect from a luxury resort. The food overall was good, and the steakhouse was excellent. We didn't have to wait for a table because during the day the servers walk around offering bottles of wine, and if you purchase one, you can get right in. We bought a bottle of Whitehaven for $110. For comparison, that same bottle is around $15–$17 in the U.S., but hey, it was our anniversary, so we figured, why not? They decorated our table for the occasion, and the service at the steakhouse was really good. The food was delicious and definitely one of the highlights of our stay. Room service, however, was a different story. We ordered dinner the first night and it took about an hour to arrive. We also ordered breakfast one morning, which took over an hour as well. The app and confirmation call both indicated a 40–45 minute delivery time, so the wait was disappointing. The biggest disappointment actually came on our last day. After checking out, we were approached by a representative about booking future stays at a discounted rate. They showed us a list of all the Secrets properties and explained the differences between "Luxury" and "Ultra Luxury." Secrets Maroma, where we were married, is considered Ultra Luxury, while Secrets The Vine is classified as Luxury. After seeing that comparison, I have to be honest: based on our experience, The Vine felt more like "Luxury" on paper than in reality. Having stayed at Maroma previously, the difference in overall condition and upkeep was pretty noticeable. That said, we had a good anniversary trip, the staff were generally very friendly, the steakhouse was excellent, and the resort has a great location close to the airport. But if you're choosing between The Vine and one of the higher-end Secrets properties, I would probably spend the extra money and go with one of the Ultra Luxury resorts—especially if you're expecting the same experience as Secrets Maroma. For us, The Vine was a good place for a quick 3-night anniversary getaway, but I don't think we'd choose it again for a longer vacation.

The hotel is in a great location at the Hotel Zone, easy access via the R1/R2 bus into party centre and shopping malls. Relaxing atmosphere but with plenty of entertainment both during the day and evening. The entertainment team work very hard at all times. The professional shows and Acts are excellent. We tried all the restaurants and our favourite was Olio Mediterranean Cuisine on the 12th floor, the food was outstanding, Cesar the waiter was brilliant and introduced us to 2 of the chefs that cooked for us, one being Chef Jamie who cooked a delicious Rib Eye steak. The manager Luis was also very appreciative that we had visited the restaurant 3 times during our stay. The room were really clean and it’s a credit to the housekeeping staff. We stayed in a Delux Ocean View King room and couldn’t fault it. The staff in general can not do enough for you, tips are not compulsory however it is really appreciated if you do tip. Overall a fantastic holiday and would definitely stay at this hotel again.

Not sure where to start with the excellent reviews. Couldn’t wait to post the review before ending our trip, but there are so many excellent people here. It is a chill vibe perfect for mostly 30s and up. We had a fantastic experience with Armando Cato, who is a mentalist at the Vine Lounge. He performed the most mind-boggling mental activities, naming numbers, and people that there was no way he would’ve loved under any circumstances. If you come here, hopefully he will here and he will do the same for you.