Royalton Riviera Cancun

by Autograph Collection (Marriott Bonvoy)

All-Inclusive

8.0
Good
Our Rating
5-star hotel
4.3
Rating Image
21954 TripAdvisor Reviews

$$$$

Trendy

Modern

Luxury

Escape to the pristine shores of the Caribbean Sea, where the upscale Royalton Riviera Cancun Resort & Casino offers a haven of luxury and romance. Just 17 km from Ventura Park Cancun, this all-inclusive resort is the ideal destination for lovebirds seeking a blend of comfort, entertainment, and unforgettable moments.

Suite Dreams in Tropical Paradise

Each suite at the Riviera Cancun Resort & Casino is a polished gem, offering free Wi-Fi, flat-screen TVs, and minibars for your convenience. A step onto the balcony or terrace opens up to beautiful vistas, making every morning a fresh brush with paradise. For couples seeking the extra touch of luxury, suites equipped with pull-out sofas, whirlpool tubs, and kitchenettes are available. Plus, room service is just a call away, offering the ultimate in comfort and privacy.

Dining and Entertainment

From the first light of day to the last flickering stars at night, the resort’s dining and entertainment options are sure to tantalize your senses. The package includes meals and drinks from an impressive array of 10 restaurants, a café, and 12 bars, offering an eclectic mix of global cuisines. To add to the allure, parking is included in your stay.

Unlimited Activities

Beyond the confines of your luxurious suite, the resort presents a bevy of activities. Stay fit and active at the gym, or indulge in some self-pampering at the Royal Spa. The resort also features a water park for some thrilling aquatic adventures, a casino for high-stakes excitement, and 12 outdoor pools for a refreshing dip. The resort’s direct access to a sandy beach will surely tempt you for a romantic stroll at sunset.

All-In Luxury® Experiences

The Royalton Riviera Cancun Resort & Casino is not just about the physical comforts. It’s about providing All-In Luxury® experiences. Relax by the sparkling pools served by an attentive staff, enjoy unlimited reservation-free dining at your whim, and choose from a variety of elegant accommodations. Opt for ocean view or swim-out suites and immerse yourself in an ambiance of lavish amenities.

There’s no denying that this resort is a lover’s paradise, where every moment is crafted to create unforgettable memories for romantic travelers and honeymooners.


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What Honeymooners Love Above Royalton Riviera Cancun

Summary of Verified Guests at Royalton Riviera Cancun

Travelers loved their stay at the Royalton Riviera Cancun, praising the excellent service provided by the staff, particularly the butlers who were always willing to arrange everything quickly. The hotel was well-maintained and clean, with the Diamond Club upgrade being a highlight, giving access to different restaurants and beach areas. Guests appreciated the clean, fresh food and the well-stocked minibar in the rooms. The upgraded Diamond Club swim-out rooms were recommended for their views and cleanliness. The fitness center was highly praised for its variety of equipment and welcoming staff. The beach was also enjoyed, despite occasional seaweed, which was promptly cleaned up by the staff. The resort was considered a 'second home' by long-term repeat guests, who expressed gratitude to the staff for making their visits enjoyable.


Reviews of Royalton Riviera Cancun

Friendly and helpful staff

Overall our stay was very nice. Jesus Torres, Irving and Eduardo Butlers were all AMAZING!! All it took was a quick text and they had everything arranged and reservations made. Truly wonderful people. All the staff was very polite and helpful. The pool area needs more seating. When going to...

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Lovely setting. Clean hotel, staff really helpful.

This is a well maintained and clean hotel though obviously there are some signs of wear and tear. Staff are friendly and helpful. Diamond club definitely worth it, gives access to different restaurants and beach area. Any problems the staff quickly resolve. Few criticisms one being it can sometimes be...

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Getaway in Paradise

What a great time! Service was excellent, food 'clean' and fresh tasting, not like in the states. Manuel - lobby bar, Godoy - brkfst buffet and Luis - stocked room fridge were our favorite staff, they went out of their way to give best service!


3.5/5

TLDR - I’d rate this a 3.5/5. Beach was excellent, a la cartes were a major let down, rooms were nice, didn't care for the pool layouts, service was hit & miss with a lot more misses. Review will focus on staying as a regular tier guest. Beach - 9.5/10...

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Great pool and beach service

The pool guys are amazing!! They made the trip fantastic. Always taking care of us and setting up our chairs and beds. Alejandro, Rodrigo, Jose and Joel deserve great recognition for a job well done! We are very grateful for them in helping make our birthday trip greater!


NOT an Elite Experience

I am literally sitting in the Diamond Club at the Royalton Riviera Maya writing this to give you our experience and urge you to not pay for Diamond Club or even come to this hotel. We have been here for less than 14 hours and we have seen more of...

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First & Last time at Royalton Resort Chain

We have been to Mexico 15 times over the years. This is the worst experience we have ever encountered from a 5 star resort. Arrival: We arrived at the resort by shuttle at 3:00PM. Were shuttled into the check-in area. Checked in and was told we had to scan a...

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Good Resort with great staff

Stayed in the Diamond club swim out room Jan. 9th-16th. Rooms: rooms are great the swim out rooms are nice but recommend trying to book one closer to the beach in Building 6 we were in building 3 so your view is blocked by one of the restaurants. Rooms were...

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Royalton Cancun

Rooms were comfy. Fully stocked fridge and snacks. Rooms were cleaned daily and towels restocked. Around the clock room service. Dining options were good. Wonderful and friendly staff. We had Nora and Cesar as our butlers. They were excellent and available whenever we needed them.


Royalton Fit Team

The fitness center was amazing. A variety of clean and functioning equipment with two floors. Friendly and kind staff of Luis, Brandon, Eddy, and Josh make the fitness center very welcoming and comfortable like your home gym. Best resort/hotel fitness center.


Couldn’t wait to leave

Every aspect of our stay was disappointing. We reserved a Diamond Club room, but were greeted at check in by a time share salesman instead of our butler. We eventually met our butler(s) 24 hours after check-in. They were very nice, and as accommodating as they could be, but seemed...

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Commendations and Praise of Staff

We have been coming to Royalton Riviera Cancun for approximately 20 yrs. We are members and just revisited our membership in December of 2024. We want to commend the staff of the Royalton with as many of them as we remember. The individuals listed below and there will more as...

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Excellent stay. Great value. Room 8239

Royalton Riviera resort - Cancun Mexico.. We visited in mid to late March 2025 which was during spring break so that made it busy.. Overall, an excellent stay and great value for money. We stayed in room 8239 which is a great choice with a pool view and fairly close...

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Amazing service

Everything was amazing , all the drinks were delicious, thank you to, JULIO, Fransisco, Sergio, Luis, the whole staff, the martini bar, food was great, service amazing, will be coming back, love these guys and i can not wait to be back here!!


Pedro pony

Pedro was amazing and the food was just Perfect 10/10 thank you! Pedro was so attentive and looked after us! We loved the Italian restaurant and went here for lunch and dinner frequently. Thank you Pedro, we taught his about Pedro pony from peppa pig


RoyaltonHideaway

Thank you for a wonderful and amazing time! Manuel (in Hunter restaurant) is excellent, attentive, kind and so friendly. He knew what we wanted before we ordered it and was always one step ahead. We felt so fortunate to dine with him. Mochas gracias, Manuel!


Hunters steakhouse

Manuel in Hunters Steakhouse was Excellent! Very Attentive! Excellent service and made us feel very welcome. We will definitely come back to this restaurant and would love to have Manuel as our server again. Food was great, one of the best meals we've had here


Fun pool workout!! 💪🏻

Luis & Jorge led an amazing water fitness class! So fun and engaging! Got the whole pool involved 💪🏻👌🏻The music was so fun and encouraging! They had a fun warmup stretch, challenging workout, and relaxing cool down! They were funny and had a lot of energy for various levels of...

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Jesus the best

Jesus is the number 1 waiter, he really looked after us and was so nice,he made our whole trip. Lovely hotel and the steak house was brilliant,nibbles was nice round the pool and would highly recommend this resort, XPLOR through the hotel was perfect too, Thanks.


The Best Time Ever!!

José Burgos, Duque and Pedro the Chef from the restaurant Zen and the manager Didier. They are the absolute best here. They went above and beyond to make us feel happy and welcomed. The food, the cooking show and everything else was excellent. They even let us stayed to enjoy...

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Agave was the best restaurant there!

The best restaurant was Agave. The food was fresh and delicious. Jose Burgos the server. Rosita the cook and Alex the chef. Excellent service!!! The resort was beautiful and all the people too. If you come to Mexico this is a great choice for your vacation!


Lobby bartenders Service / Experience

Rogelin & Alejandro were amazing at the lobby bar. 12 out of 10 service and experience. I would highly Recommend them to anyone. Just know you are receiving the best service from the best bartenders in the whole resort. As soon as you walk make sure you go see them.


Lobby Bar Bartender Service

The lobby bar is the go to bar!! My boyfriend and I went here everyday before and after dinner for drinks. The service is outstanding and the staff is very friendly and quick! Rogelin and Alejandro have been fantastic! They made our experience so fun! Definitely recommend paying them a...

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We will be back!

We had dinner at Agave tonight. The food was exceptional!! The service from Egidio and Alexa was outstanding! He guided us through the many flavorful options. It was the highlight of our vacation so far. We are definitely coming back before we leave. Mucho gracias!!!


Not 5 Star

Myself and husband stayed here April /May 2025, our first visit to Mexico. Hotel very tired in areas, particularly the main reception where the furniture is old and shabby. Took an hour to check in even without a queue, hotel also demanded a $200 "deposit" that was only accepted by...

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Preporuka od srca,posebno za porodicu sa decom

U hotelu je sve ok,hrana je super i usluga ekstra,sobe uredne,bazeni se ciste svaki dan...svidja mi se jer ima animacija za decu it is a very wonderful hotel its prices are beautiful the restaurant is very delicious the bar is beautiful the kids dog is wonerful the animation team

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David

DAVID, love his moves n smile!!!!!! Everyone come see him!! Pool Party, love Party, dance moves😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😁😄😄😄😄😄😄😄😄😁😁😁😄😁😁😁😁😁David was very nice entertaiment.🙃🙃🙃🙃🙃🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠😄😄😄😄😄😄


Good vibes

They made my anniversary super special, José, Eduardo, and Francisco were super wonderful. They took the time to make a magical dinner experience for us. If you are ever fortunate enough to have this staff serve you, you are definitely going to have a wonderful experience. They made us feel...

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Great Resort!

The resort is fabulous and you will not be bored. There are multiple pools, various restaurants and the fitness facilities are great. Special mention to the fitness instructors, Luis, Edgar, George, Astrid and Brandon, who made our stay enjoyable!


Don’t waste your $

We stood in line for 35 minutes to check-in. Then we booked an excursion and it was not as described. We only snorkeled for 20 minutes of the 7 hour day. The rest of the time on the catamaran was spent by the staff pressuring us to rent a golf...

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Magaly and Juan

Magaly and Juan, amazing servers! Can’t thank them enough for the effort they made for us! Made us feel so welcome and helped our friends celebrate their engagement. Service with a smile and nothing was too much for either of them! Great members of staff!


We love them, they are amazing, definitely come here

Juan and magaly amazing love them!!!! They are super polite and amazing, I would definitely recommend them, they were at the beach bar, definitely go to them. I am very happy with my experience, it couldn’t have gone better. They are my favorite people here on the resort. I love...

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Juve is AMAZING!!

Juve was absolutely AMAZING! My 5 stars are because of him. He made us fantastic drinks plus made us feel at home in his bar. He made us so many fun tasty drinks!!! Juve also made our whole experience at Royalton much better. He is amazing!!!!!!


Juve and the Diamond Beach Bar !

This review is specifically for the Diamond Club beach bar - our bartender - Juve is the best !!! 5 stars for him . People are passing by this bar to get to the pool and missing out on the king of mixology!!! He has been showing us new drinks...

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Workouts aquatics

Came to Royalton fit met with Edgar and Louise and Brandon, and George. They were amazing with multiple workouts bringing people together and really enjoying the environment. I started working out when I was 17. The view is amazing very comfortable and enjoying the environment with other people from different...

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Royalton, Riviera Maya, Cancun - Beautiful Hotel

The hotel is beautiful. Absolutely stunning location, very helpful and smiling staff with the exception of a few. Food and choice of restaurants were brilliant. The main pool had a very 18 to 30s vibe most of the time but there were other pools to use and a beautiful beach....

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Great fun

So this is our 2nd trip to this hotel and the first time that I have actually been involved in the activities. This is our 2nd day and 2nd time doing the pool activities such as water aerobics. This is so much fun and gets all the guests involved, we...

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Best fitness classes!

The stay was wonderful! I really enjoyed doing sunrise yoga with Edgar and Pilates with Astrid! The fitness staff is amazing and working out while vacationing was a game changer!!!!!!!!!!!!! 😎😎😎😎😎😎😎💪🏽💪🏽 the best gym facilities


Great honeymoon

Had an amazing time at the Royalton Riviera for our honeymoon with great music and entertainment, food, service, perfect weather. Jesus in the main theater area of the Royalton Riviera has been an amazing server throughout the day and night, he has always been quick with drinks and any service...

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I’m having a great time on my vacation thank you.

This is the second time I come to Royalton the gym is a great gym everything is very clean, and the people here are very respectful and very helpful for sure I’ll come back again Brandon, Luis, and Jorge Edgar are very helpful. Thank you. 💪💪💪💪💪💪💪💪💪💪💪