Royalton Riviera Cancun

Overall our stay was very nice. Jesus Torres, Irving and Eduardo Butlers were all AMAZING!! All it took was a quick text and they had everything arranged and reservations made. Truly wonderful people. All the staff was very polite and helpful. The pool area needs more seating. When going to...

Overall our stay was very nice. Jesus Torres, Irving and Eduardo Butlers were all AMAZING!! All it took was a quick text and they had everything arranged and reservations made. Truly wonderful people. All the staff was very polite and helpful. The pool area needs more seating. When going to the pool at 8 in the morning, all chairs were "spoken" for, as there were towels on the chairs to save them.

This is a well maintained and clean hotel though obviously there are some signs of wear and tear. Staff are friendly and helpful. Diamond club definitely worth it, gives access to different restaurants and beach area. Any problems the staff quickly resolve. Few criticisms one being it can sometimes be...

This is a well maintained and clean hotel though obviously there are some signs of wear and tear. Staff are friendly and helpful. Diamond club definitely worth it, gives access to different restaurants and beach area. Any problems the staff quickly resolve. Few criticisms one being it can sometimes be a little hard to find shade. On windy days there is some seaweed but quickly cleared by staff. Weddings on the beach every few days. Drinks are branded and good. Taxi’s are very expensive.

What a great time! Service was excellent, food 'clean' and fresh tasting, not like in the states. Manuel - lobby bar, Godoy - brkfst buffet and Luis - stocked room fridge were our favorite staff, they went out of their way to give best service!

TLDR - I’d rate this a 3.5/5. Beach was excellent, a la cartes were a major let down, rooms were nice, didn't care for the pool layouts, service was hit & miss with a lot more misses. Review will focus on staying as a regular tier guest. Beach - 9.5/10...

TLDR - I’d rate this a 3.5/5. Beach was excellent, a la cartes were a major let down, rooms were nice, didn't care for the pool layouts, service was hit & miss with a lot more misses. Review will focus on staying as a regular tier guest. Beach - 9.5/10 Not sure what some of the reviews are complaining about but the beach was fantastic, pictures speak a 1000 words. Barely any seaweed, powdery fine sand, zero rocks and decently clear water with some fish swimming around. Lounge chairs were hard to get, no one ever bothered you trying to sell stuff. Pool - 6/10 Didn't care for the main pool layout as nowhere near enough seating and just all around didn't like the layout, main activities were always done here. We stuck to the "infinity pool" by the kids area that didn't have enough water in it to be an infinity pool, would prefer to see the ocean from it but the grounds were built up to much to see out. Room - 7/10 Rooms were nice and ours had held up nicely over the years, we got stuck with two queen beds instead of a king. Lots of movie channels, fridge was always stocked with Coors Light and Pepsi products. Worst part was that the AC is reliant on an occupancy sensor so if you left the room it would turn off and then your coming back to a hot room (be creative and stick a kleenex on a bandaid over it with the ceiling fan, again not very 5 star is it). I wouldn't bother booking an ocean view again. Note that even if your a Marriott status it won't apply if you book thru a vacation package. Resort 7/10 The hotel is definitely showing some wear over the years and really it would only take some painting to freshen things up on the outside. Wifi is available everywhere, free, always connected and no password required. Grounds are nicely maintained and plenty of beautiful palm trees and easy to walk around. The app is a must and even then it was hard to filter out the events thru the day, the one day they were carving up a whole tuna and handing out sushi/sashimi and I would have never known if I hadn't of walked by. White party is Friday nights on the beach weather permitting, ours was at the pool. Environmental - 9/10 Resort is doing a great job of eliminating single use plastics for guests. All cups are either glass or reusable hard plastic. Didn't see any single use plastic. Not much for wildlife other than the same iguanas. Service 4/10 Table drink service was basically non existent, lobby bar is not your traditionally sit in a large lobby area and have drinks but just a small room with chairs around the bar with way more people than bar tenders. Restaurant service was meh, had really good service once in the Caribbean for lunch. Had drink service twice at the infinity pool and tipped accordingly since he was great. There would be times where there were no cups or ice available at any of the bars so you couldn't even get a drink. Food & Drink - 4/10 The a la cartes were the biggest let down and were well below Mexico standards especially if your going to call yourself a 5 star. The steak at Hunters was OK, don't even bother getting it from Armadillo's as it tasted like soggy boiled meat. Italian was basically kids food with no good sauces for the pasta and the pizza's could be decent but were well undercooked and soggy. The teppanyaki asian was great as always but hard to get into. Pretty much all restaurants required a reservation except we got into Hunters once without one, use the app and try refreshing it a couple times and sometimes it'll show an opening randomly. The buffet was decent if you stick to the live cooking stations, had fresh shrimp and scallops, wok fried noodles/veggies, egg station was always to busy to wait in line in the mornings, bacon was good, burgers were great tasted just like a DQ burger if thats your thing. The snack bars by the pools were actually pretty good, the chicken tenders were great but were spicy and gave bad indigestion. Drinks were decent, best selection was at the lobby bar but they would continuously run out of certain popular bottles and you wouldn't see them restocked the rest of the week. They had Don Julio blanco once day and that was it. Entertainment - 6/10 Staff did a good job doing the nightly show at the theatre location but wasn’t really our thing. There was usually some sort of live dance/music in front of the main pool and then after a live band set up off to the side. Would I return? Yea I think so if the price was right.

The pool guys are amazing!! They made the trip fantastic. Always taking care of us and setting up our chairs and beds. Alejandro, Rodrigo, Jose and Joel deserve great recognition for a job well done! We are very grateful for them in helping make our birthday trip greater!

I am literally sitting in the Diamond Club at the Royalton Riviera Maya writing this to give you our experience and urge you to not pay for Diamond Club or even come to this hotel. We have been here for less than 14 hours and we have seen more of...

I am literally sitting in the Diamond Club at the Royalton Riviera Maya writing this to give you our experience and urge you to not pay for Diamond Club or even come to this hotel. We have been here for less than 14 hours and we have seen more of the Diamond Club desk just trying to get a room and get in touch with our butlers. I am warning you do not come to this hotel. As a Marriott Titanium Elite and paying for Diamond Club it has been a horrible experience. We didn’t get our correct room at check out, come back the next morning to get your room and the people at the club had no idea what we were talking about. Spent 2 hours getting that right. Still don’t have a room. At the same time they took our luggage out of our room and one of my shots that has to be refrigerated and they can’t find it. I could go on and on but do NOT book here if you want elite service and want to enjoy your vacation.

We have been to Mexico 15 times over the years. This is the worst experience we have ever encountered from a 5 star resort. Arrival: We arrived at the resort by shuttle at 3:00PM. Were shuttled into the check-in area. Checked in and was told we had to scan a...

We have been to Mexico 15 times over the years. This is the worst experience we have ever encountered from a 5 star resort. Arrival: We arrived at the resort by shuttle at 3:00PM. Were shuttled into the check-in area. Checked in and was told we had to scan a code to book restaurants. Put the wrist bands on and then I had to ask how we get to our room. Was told to see the bellman. Went to find them and he walked with us a few feet and pointed down a hallway and said if you walk down to the end of the hall your room is down there. **NEVER HAD THIS HAPPEN BEFORE**. Then we get to our room and the wrist bands that have the opener for the door in them don't work. So back I went to get this resolved. So just getting into our room was almost 40 minutes. Room: This resort is a little worn. All the amenities that you need provided. The bed was hard. Had water for brushing our teeth only 1 day. The maid took the bottles but did not replace it ever. It did have a fridge that was stocked daily so that was a plus. Pools: There are a number of pools at this resort that are for everyone and some for the Diamond Club if you want to upgrade to that section of the resort. If you were not up and out before 7 you did not get an umbrella as they were few and far between in the normal section of the resort. Towels were hardly ever laid out. You had to go into the little room and dig out your own. No one was ever around there all week. Bar Service: This was the most pathetic thing at this resort. There was only 1 person working an entire section all week so very hard to get a drink. You'd think that if you tipped them well they would come back....Nope!! Had to spend most of our time standing in line at the bar to get a drink. Sometimes it was faster to go back up to your room and get the beer from the fridge. There were several times where they had no glasses and had to run around the resort to collect and then "Wash" if you can call it that, them quickly so that they could get drinks for people. Food: This is by far the worst food I have ever had in Mexico. Buffet: It did have something for everyone but it was most often cold. Even the pasta bar was not good and that is hard to screw up. I will say the burger at lunch was pretty good but it was a bit of a wait to get your turn as it was by far the most popular spot. Italian: This was by far the most disappointing of all the restaurants. We actually got up and went to the buffet as this food was inedible. We had the Osobouko flavor was way off. I again tried the Penne with Bolonaise. It had no flavor and was watery. I did hear that some people thought the pizza was good though but did not try it from there. Mexican: You would think this would be the best food on the resort. Nope. I had shrimp tacos. It was little canned shrimp in a taco with a bit of cheese. My husband had the Fajitas and they were ok only. Steak: This was bar far the best meal we had all week. It was not Canadian beef but it was at least edible. So tried to book this a second time but could not get in. Did not try to Carribean. Staff: In general they were not on their game as far as customer service. Many times we were seated at a restaurant and took forever even to get water. They were working hard at trying to keep an older resort as best as they could. I will give them that. On the day before we were leaving we were told that this resort was bought by the Marriott group. So I don't know if they stripped the staff down to bare minimum or if the staff were just not happy but was not the best experience we have received in our previous visits for sure. If I were you I would spend my money elsewhere as there are way better resorts to choose from. Pools - 4* Food - 1* Cleanliness - 4* Overall Experience - 3* at best Entertainment - 3 - 4* depending on your tastes

Stayed in the Diamond club swim out room Jan. 9th-16th. Rooms: rooms are great the swim out rooms are nice but recommend trying to book one closer to the beach in Building 6 we were in building 3 so your view is blocked by one of the restaurants. Rooms were...

Stayed in the Diamond club swim out room Jan. 9th-16th. Rooms: rooms are great the swim out rooms are nice but recommend trying to book one closer to the beach in Building 6 we were in building 3 so your view is blocked by one of the restaurants. Rooms were very clean towels always fresh and mini bar well stocked. Food: As good as I have had at any AI ate at all but one of the available restaurants. Highly recommended the Hibachi experience as well as the culinary experience Tips: bring US $ or Pesos the staff here work very hard to cater to every guest $1/2 drink and $5-$10 for meals. Diamond Club: the best part of upgrading to Diamond Club is the butler service. If you are travelling with just adults I would recommend upgrading to Adults Only side as there is a nice private lounge with higher end liquors. Butler: best part of the trip ask to have Alonso as your butler he will not disappoint you. He is very attentive and does what he can to make your stay memorable . Beach: beach is nice some seaweed but they try to clean it up early in the AM Pools: the chair game is similar to any other AI the only negative was the week we were there there was a mother/daughter that kept stealing peoples belongings. Almost everyone in the resort knew about them including the staff yet they were allowed to continue to stay, Really was the only negative part of our stay. The only other issue with Pools was they were cold. Overall: great stay would recommend

Rooms were comfy. Fully stocked fridge and snacks. Rooms were cleaned daily and towels restocked. Around the clock room service. Dining options were good. Wonderful and friendly staff. We had Nora and Cesar as our butlers. They were excellent and available whenever we needed them.

The fitness center was amazing. A variety of clean and functioning equipment with two floors. Friendly and kind staff of Luis, Brandon, Eddy, and Josh make the fitness center very welcoming and comfortable like your home gym. Best resort/hotel fitness center.

Every aspect of our stay was disappointing. We reserved a Diamond Club room, but were greeted at check in by a time share salesman instead of our butler. We eventually met our butler(s) 24 hours after check-in. They were very nice, and as accommodating as they could be, but seemed...

Every aspect of our stay was disappointing. We reserved a Diamond Club room, but were greeted at check in by a time share salesman instead of our butler. We eventually met our butler(s) 24 hours after check-in. They were very nice, and as accommodating as they could be, but seemed over-worked like everyone else there. Reserved a swim out, but the sun never touched the patio and the water was too cold to actually use it. In addition, the stench (from the sewage system?) was so bad that we couldn’t utilize the patio at all. You get to choose a bottle of liquor for your stay. Our stay was 5 days and we received our bottle before heading to dinner on the third day. There are a few bars on property, but be prepared to wait a while because of inadequate staffing. Lastly, on the subject of liquor, we ordered vodka sodas but were given tequila sodas EVERY SINGLE TIME, until we ordered a vodka soda and a tequila soda. Finally got the correct order. Ordered room service for breakfast for 4 days of our stay, and it was only delivered twice; no phone call, no answer when transferred to the room service extension. Orders were placed on the Royalton app. When you check-in, you’re given a $600 voucher for activities. It comes with time share strings, don’t use it. We had the feeling like we were constantly being hustled. From the voucher/time-share aspect, to the dining experiences. We made do out of principle, but anything worth having comes with an up charge. I was glad to leave that place. The food is ok, but the portions are small. The buffet saved the day a couple times. That was probably the best part of the stay (and we are not buffet people).

We have been coming to Royalton Riviera Cancun for approximately 20 yrs. We are members and just revisited our membership in December of 2024. We want to commend the staff of the Royalton with as many of them as we remember. The individuals listed below and there will more as...

We have been coming to Royalton Riviera Cancun for approximately 20 yrs. We are members and just revisited our membership in December of 2024. We want to commend the staff of the Royalton with as many of them as we remember. The individuals listed below and there will more as I can remember, made our trips wonderful, engaging and so enjoyable. They are one of the main reason that we reviewed our membership and continue to come to this resort. We have traveled all over the world and we consider your facility our second home. Please extend our upmost gratitude to the members of your staff below. They should be commended. Thank you, Steve Bjork & Cynthia (Andersen) Bjork David Montero Salvador Martinez Ernesto Hernandez Carolina Ascencio Artesano Jony Moo Artesano Leo M and Roberto were are Butlers and they were wonderful. Checked in with us everyday, made our reservations and kept us informed of the daily activities and were always checking to see what we might need. Armando Y Jessi made our dinners exceptional. His personality, humor, knowledge and experience of what a waiter should be is beyond reproach. Again, our gratitude to the individuals listed above is why we consider the Royalton Riviera Cancun our second home.

Royalton Riviera resort - Cancun Mexico.. We visited in mid to late March 2025 which was during spring break so that made it busy.. Overall, an excellent stay and great value for money. We stayed in room 8239 which is a great choice with a pool view and fairly close...

Royalton Riviera resort - Cancun Mexico.. We visited in mid to late March 2025 which was during spring break so that made it busy.. Overall, an excellent stay and great value for money. We stayed in room 8239 which is a great choice with a pool view and fairly close to everything. The lobby is at level 3 of all buildings via the walkway. . ——— ⁃ Pro’s: Lovely room with a big comfy king-size bed and whirlpool bath plus Walk-in shower for two people. The furnishings were a little tired but nothing to worry about everything was functional and worked well… The swimming pools were large and heated to a nice temperature. Busy but that’s what we expect for such a large resort… The lobby bar had a great atmosphere and a brilliant place to meet people and have a chat. Service was slow sometimes, but that didn’t spoil it for us. Large selection of drinks and generous measures, especially if you asked for extra shots… The beer was mostly draft ‘Dos Equis’ but occasionally they had cans too… Restaurants were brilliant. We really enjoyed the food and found the service good in all places. Restaurant reservations were easy enough to do on the app if you did them early in the mornings.…. If you struggle with this then ask your tour rep to assist as they helped us make several bookings…. We ate at different a la carte places each night and just used the buffet for breakfast and sometimes lunch. .. Breakfast brilliant selection especially if you’ve got there early to avoid the busy times…. The food was lovely if a little cooler than we are used to. .. Staff were all helpful and friendly and there were some very hard-working people. They were a little understaffed in places but nothing too serious… Beach was close by and we spent a couple of days at the beach bars which were good but did get busy with long lines occasionally… Great mini bar service in the rooms they restocked it daily and just leave a note out for what you want. It’s more than generous… Housekeeping good daily service although the times were very variable. It’s a quick cleanup and bed making but that’s all we needed… Maintenance service, when we had something go wrong in the room they were there to fix it within an hour or so very good….. General hotel is large (840 suites) but well organised and there are plenty of lifts and escalators to get you between the levels. .. We found the bar and lobby area particularly nice to relax with lots of chairs and an occasional waiter taking drinks. Otherwise just go to the lobby bar and get your drinks and then relax in the lounge chairs overlooking the pool and ocean… There is a lookout point upon the fifth floor of building nine which is worth a visit to get photographs of the coastline and beach area… Key bracelets are excellent and much better than key cards. .. Room safe free and easy to use… ———- ⁃ Recommendations before you travel: Bring a yeti cap and lots of straws as they don’t have them in the resort or much of Mexico in general. .. Bring what you need as the gift shop has exorbitant prices and it’s basically daylight robbery… Research trips before you come - we booked ours through TripAdvisor independently of the hotel and TUI and found this made more sense… Book your room in advance it may cost you $100 more, but if you can select what you want beforehand, it takes and stress away. We checked in reasonably quickly and we given the room we wanted and paid for. … If checkin is busy they give you a buzzer to call you back and you can go to the bar lounge while waiting - great idea. .. Get to know the lifeguards near the pool and chat to them about getting sunbeds you have to reserve them early but they would usually keep an eye and stop them getting cleared, if you’re back regularly…. Don’t expect a five star resort it’s not that but it’s 3/4 with great service so you will spot some rough edges, but nothing takes away the functionality. … Bring some small dollar bills for tipping we thought the dollar bills were easier than pesos and found it nice to leave a couple of dollars for good bar service and a few more dollars for good restaurant service….. The people that really work hard here appreciated a few tips…. Bring anti histamines tablets or cream as treatment for prickly heat rash…. ———- ⁃ Cons The resort is quite isolated and down a very long drive of approximately 1.5 miles that is not walkable….. If you want to leave the resort I’d recommend using the trips for this as the hotel taxis are expensive and they don’t allow Ubers inside… Nibbles bar for snacks is convenient by the pool quite frankly the food was horrible - Stale dried burgers and dogs and very little choice…. Seaweed on the beach was there and not really getting cleared when we went. If you don’t mind stepping over it and get me in what looks like a dirty ocean then that’s okay…. Sunbed situation, you have to get up early to get a bed and Most people do. You can’t reserve them all day as people will remove your things…. I don’t disagree with this but you do need to be able to leave to get breakfast and for the occasional drinking at the bars…. Get to know the staff and they will probably help you…. The pool area has rusty metal shade structures and a damaged roof that spoil the appearance and are in real need of replacement throughout the hotel. … It’s a busy resort and if you’re coming here for a quiet relaxation, peaceful time with no noise you’re in the wrong place…. It’s lively and there are a lot of young people but they are having fun and having a good time and I didn’t spoil it for us…. The gift shop is ridiculously priced and should be avoided at all costs…. 10USD for a small tin of Pringles £18 USD for a plastic cup !!! (Which broke)…. We had to involve the hotel guest service manager (Miguel) involved to resolve a gift shop refund complaint which he handled very professionally. They line the cost of medical service are very high. We have to see the doctor and that cost $170 US plus ridiculous price for medicines and creams. Check your insurance excess…. Children’s area seemed good for them although we didn’t spend time in that area the children that were here seem to be having a great time…. ———- ⁃ Summary. We would definitely return great value on the standard tariff without the need to upgrade to diamond or hideaway. …. Thanks Royalton staff. 😎

Everything was amazing , all the drinks were delicious, thank you to, JULIO, Fransisco, Sergio, Luis, the whole staff, the martini bar, food was great, service amazing, will be coming back, love these guys and i can not wait to be back here!!

Pedro was amazing and the food was just Perfect 10/10 thank you! Pedro was so attentive and looked after us! We loved the Italian restaurant and went here for lunch and dinner frequently. Thank you Pedro, we taught his about Pedro pony from peppa pig

Thank you for a wonderful and amazing time! Manuel (in Hunter restaurant) is excellent, attentive, kind and so friendly. He knew what we wanted before we ordered it and was always one step ahead. We felt so fortunate to dine with him. Mochas gracias, Manuel!

Manuel in Hunters Steakhouse was Excellent! Very Attentive! Excellent service and made us feel very welcome. We will definitely come back to this restaurant and would love to have Manuel as our server again. Food was great, one of the best meals we've had here

Luis & Jorge led an amazing water fitness class! So fun and engaging! Got the whole pool involved 💪🏻👌🏻The music was so fun and encouraging! They had a fun warmup stretch, challenging workout, and relaxing cool down! They were funny and had a lot of energy for various levels of...

Luis & Jorge led an amazing water fitness class! So fun and engaging! Got the whole pool involved 💪🏻👌🏻The music was so fun and encouraging! They had a fun warmup stretch, challenging workout, and relaxing cool down! They were funny and had a lot of energy for various levels of fitness!!

Jesus is the number 1 waiter, he really looked after us and was so nice,he made our whole trip. Lovely hotel and the steak house was brilliant,nibbles was nice round the pool and would highly recommend this resort, XPLOR through the hotel was perfect too, Thanks.

José Burgos, Duque and Pedro the Chef from the restaurant Zen and the manager Didier. They are the absolute best here. They went above and beyond to make us feel happy and welcomed. The food, the cooking show and everything else was excellent. They even let us stayed to enjoy...

José Burgos, Duque and Pedro the Chef from the restaurant Zen and the manager Didier. They are the absolute best here. They went above and beyond to make us feel happy and welcomed. The food, the cooking show and everything else was excellent. They even let us stayed to enjoy the next show. THANK YOU!!!

The best restaurant was Agave. The food was fresh and delicious. Jose Burgos the server. Rosita the cook and Alex the chef. Excellent service!!! The resort was beautiful and all the people too. If you come to Mexico this is a great choice for your vacation!

Rogelin & Alejandro were amazing at the lobby bar. 12 out of 10 service and experience. I would highly Recommend them to anyone. Just know you are receiving the best service from the best bartenders in the whole resort. As soon as you walk make sure you go see them.

The lobby bar is the go to bar!! My boyfriend and I went here everyday before and after dinner for drinks. The service is outstanding and the staff is very friendly and quick! Rogelin and Alejandro have been fantastic! They made our experience so fun! Definitely recommend paying them a...

The lobby bar is the go to bar!! My boyfriend and I went here everyday before and after dinner for drinks. The service is outstanding and the staff is very friendly and quick! Rogelin and Alejandro have been fantastic! They made our experience so fun! Definitely recommend paying them a visit!

We had dinner at Agave tonight. The food was exceptional!! The service from Egidio and Alexa was outstanding! He guided us through the many flavorful options. It was the highlight of our vacation so far. We are definitely coming back before we leave. Mucho gracias!!!

Myself and husband stayed here April /May 2025, our first visit to Mexico. Hotel very tired in areas, particularly the main reception where the furniture is old and shabby. Took an hour to check in even without a queue, hotel also demanded a $200 "deposit" that was only accepted by...

Myself and husband stayed here April /May 2025, our first visit to Mexico. Hotel very tired in areas, particularly the main reception where the furniture is old and shabby. Took an hour to check in even without a queue, hotel also demanded a $200 "deposit" that was only accepted by credit card card payment. Guests who didn't have a credit card were not required to pay. We were warned by the receptionist that loss of the hotel all inclusive bracelet would cost $150 for a replacement. There was a table in the check in area with chilled water that you could help yourself to, but all the glasses on the table were dirty. Room OK but during our 11 day stay it wasn't cleaned on three separate occasions. Mini bar was only restocked only once during our stay. We were only given one mug between the two of us for the coffee machine. We had booked a sea view room which we got, I was so relieved we did this as the alternative rear facing view was looking over waste land and utility buildings. Heard a lot of horror stories from guests about flooded rooms and one guest being given a room that already had people in when they entered! Beach was beautiful, a barrier in the sea and daily cleaning of the beach minimised the seaweed issue that this coast has. Beach bar was beautiful but only available for use up until early afternoon as then you were cleared away for the daily weddings that were held there. Pools were excellent, plenty of beds. Day and night time entertainment was good, drinks were pretty much what you would expect from all inclusive, OK, but watered down! Evening entertainment was particularly good although the area around the main bar was poor, empty decorative water features, creaky uneven decking, broken decorative lights in the empty water features. Very much a health an safety hazard ! Staff were generally helpful and pleasant. Food was terrible, the worst I have ever had at any hotel ever. First holiday I lost weight so would recommend only if you are looking to shed a few pounds. The main buffet restaurant located under the main hotel was dark , smelly, no windows, food wasn't labelled, hot food was cold, ice cream melted, desserts inedible. Service hit and miss, sometimes we came and went without ever being served a drink. The a la carte restaurants were better, (but still in the dark without windows) however my husband and friend we made on holiday both got food poisoning from the sushi restaurant. They both ate the salmon, me and other guest that didn't eat the salmon were OK. Snack food served around the pools was OK, however if you wanted an ice cream you had to go all the way back into the hotel, up the escalators through the main reception area to the coffee shop were there was always a massive queue. The smoothies that were served there were not available for the whole of our stay. On the last day we checked out at 12 and were being picked up by our transfer at 14:05. We decided to try the Sports bar for lunch whilst waiting. We waited about half an hour for our order to be taken and a further hour for the food to be served. As we were coming to the end of the 2 hour window to eat we were just about to walk out and brave the buffet restaurant when the food finally arrived.

U hotelu je sve ok,hrana je super i usluga ekstra,sobe uredne,bazeni se ciste svaki dan...svidja mi se jer ima animacija za decu it is a very wonderful hotel its prices are beautiful the restaurant is very delicious the bar is beautiful the kids dog is wonerful the animation team

U hotelu je sve ok,hrana je super i usluga ekstra,sobe uredne,bazeni se ciste svaki dan...svidja mi se jer ima animacija za decu it is a very wonderful hotel its prices are beautiful the restaurant is very delicious the bar is beautiful the kids dog is wonerful the animation team

DAVID, love his moves n smile!!!!!! Everyone come see him!! Pool Party, love Party, dance moves😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😄😁😄😄😄😄😄😄😄😄😁😁😁😄😁😁😁😁😁David was very nice entertaiment.🙃🙃🙃🙃🙃🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠🫠😄😄😄😄😄😄

They made my anniversary super special, José, Eduardo, and Francisco were super wonderful. They took the time to make a magical dinner experience for us. If you are ever fortunate enough to have this staff serve you, you are definitely going to have a wonderful experience. They made us feel...

They made my anniversary super special, José, Eduardo, and Francisco were super wonderful. They took the time to make a magical dinner experience for us. If you are ever fortunate enough to have this staff serve you, you are definitely going to have a wonderful experience. They made us feel like family.

The resort is fabulous and you will not be bored. There are multiple pools, various restaurants and the fitness facilities are great. Special mention to the fitness instructors, Luis, Edgar, George, Astrid and Brandon, who made our stay enjoyable!

We stood in line for 35 minutes to check-in. Then we booked an excursion and it was not as described. We only snorkeled for 20 minutes of the 7 hour day. The rest of the time on the catamaran was spent by the staff pressuring us to rent a golf...

We stood in line for 35 minutes to check-in. Then we booked an excursion and it was not as described. We only snorkeled for 20 minutes of the 7 hour day. The rest of the time on the catamaran was spent by the staff pressuring us to rent a golf cart for $75. The food at the resort was bad, service was slow. They have a buffet (Marche) that is very good, so you always have that to fall back on when you dine at one of the resort restaurants. At Armadillo (restaurant at resort) I ordered a baked potato and they brought me out 1/2 of a Yukon gold potato on a dessert plate. I thought it was a joke, but they were serious. I ordered a chicken taco and they brought me chicken tenders cut up and stuffed inside the taco. The “Nibbles” food place by the pool was very good. The food truck near the pool was delicious-yummy fish sticks. We ate at the steakhouse (Hunter). Absolutely delicious food, but our reservations were at 8:30pm and we didn’t get our food until 10:15pm. Not even the salad or appetizer came out before that. I kept thinking the food would get better at every restaurant we went to, but it got worse. At “Grazie” the Italian place-they ran out of mozzarella sticks. The restaurants are always running out of stuff. They did have good nightly entertainment by the pool. Very nice pool bar staff, nice room cleaning staff, and a wonderful server at the buffet-Orlando. Front desk doesn’t care. We told them about this and they did nothing. Don’t waste your $!

Magaly and Juan, amazing servers! Can’t thank them enough for the effort they made for us! Made us feel so welcome and helped our friends celebrate their engagement. Service with a smile and nothing was too much for either of them! Great members of staff!

Juan and magaly amazing love them!!!! They are super polite and amazing, I would definitely recommend them, they were at the beach bar, definitely go to them. I am very happy with my experience, it couldn’t have gone better. They are my favorite people here on the resort. I love...

Juan and magaly amazing love them!!!! They are super polite and amazing, I would definitely recommend them, they were at the beach bar, definitely go to them. I am very happy with my experience, it couldn’t have gone better. They are my favorite people here on the resort. I love them so much

Juve was absolutely AMAZING! My 5 stars are because of him. He made us fantastic drinks plus made us feel at home in his bar. He made us so many fun tasty drinks!!! Juve also made our whole experience at Royalton much better. He is amazing!!!!!!

This review is specifically for the Diamond Club beach bar - our bartender - Juve is the best !!! 5 stars for him . People are passing by this bar to get to the pool and missing out on the king of mixology!!! He has been showing us new drinks...

This review is specifically for the Diamond Club beach bar - our bartender - Juve is the best !!! 5 stars for him . People are passing by this bar to get to the pool and missing out on the king of mixology!!! He has been showing us new drinks and he’s so very friendly . Come to the beach and see Juve at the Diamond Beach Bar

Came to Royalton fit met with Edgar and Louise and Brandon, and George. They were amazing with multiple workouts bringing people together and really enjoying the environment. I started working out when I was 17. The view is amazing very comfortable and enjoying the environment with other people from different...

Came to Royalton fit met with Edgar and Louise and Brandon, and George. They were amazing with multiple workouts bringing people together and really enjoying the environment. I started working out when I was 17. The view is amazing very comfortable and enjoying the environment with other people from different countries. And the food is great for health. I can’t say enough about this resort — it’s easily one of the best experiences I’ve had in any country. From the moment you check in, you’re greeted with warm, professional staff who genuinely care about your stay and go above and beyond to make everything perfect. What really stood out to me was the resort’s wellness and fitness facilities. There’s a fully equipped gym with ocean views, sunrise yoga on the beach, and even guided boot camp sessions. It’s the perfect place to stay active while still enjoying paradise. Guests from all around the world bring a great energy — whether you’re chatting by the pool, training together in the gym, or sharing local meals, there’s a strong sense of community here. Everyone’s here to relax, recharge, and enjoy life — and it shows. The surroundings are breathtaking, the food is fresh and flavorful, and the service is next-level. If you’re looking for a resort that’s not just a getaway, but a full mind-body-spirit experience, this is it. Already planning my next trip back!

The hotel is beautiful. Absolutely stunning location, very helpful and smiling staff with the exception of a few. Food and choice of restaurants were brilliant. The main pool had a very 18 to 30s vibe most of the time but there were other pools to use and a beautiful beach....

The hotel is beautiful. Absolutely stunning location, very helpful and smiling staff with the exception of a few. Food and choice of restaurants were brilliant. The main pool had a very 18 to 30s vibe most of the time but there were other pools to use and a beautiful beach. Pool/Beach bar service ? : ( bar staff often ignored/bypassed me for those who flash a dollar, or shouted loudest #RUDE example, I ordered 2 drinks, an American lady came to the bar, shouted a bar man by his name and ordered 1 drink (the same drink I ordered) she changed her mind and asked for 2. He gave her 2 and gave me 1, when I said I asked for 2 he said I didn't (he hadn't made enough for us both to have 2 obviously as she asked for 1). He them walked away and served other people, I didn't get my second drink. As brits, we tip for good service and not throw money at it as an expectation for good service. The bar inside the hotel, gorgeous, very good staff and also waitress service outside the bar, these staff had no expectations for a tip, they did a good job and I didn't just tip them a dollar or two for their amazing service. There is a lot to be learned from their approach. BRITS - It doesn't pay to be polite and wait your turn to be served as others dont and make sure you have money on view to get noticed. Very frustrating!!

So this is our 2nd trip to this hotel and the first time that I have actually been involved in the activities. This is our 2nd day and 2nd time doing the pool activities such as water aerobics. This is so much fun and gets all the guests involved, we...

So this is our 2nd trip to this hotel and the first time that I have actually been involved in the activities. This is our 2nd day and 2nd time doing the pool activities such as water aerobics. This is so much fun and gets all the guests involved, we are in the hideaway part of it Edgar & Brendan made it so much fun! Looking forward to the next 7 days left that we have and more fun with the team

The stay was wonderful! I really enjoyed doing sunrise yoga with Edgar and Pilates with Astrid! The fitness staff is amazing and working out while vacationing was a game changer!!!!!!!!!!!!! 😎😎😎😎😎😎😎💪🏽💪🏽 the best gym facilities

Had an amazing time at the Royalton Riviera for our honeymoon with great music and entertainment, food, service, perfect weather. Jesus in the main theater area of the Royalton Riviera has been an amazing server throughout the day and night, he has always been quick with drinks and any service...

Had an amazing time at the Royalton Riviera for our honeymoon with great music and entertainment, food, service, perfect weather. Jesus in the main theater area of the Royalton Riviera has been an amazing server throughout the day and night, he has always been quick with drinks and any service needed. Jesus always has a smile on his face and a great sense of humor with jokes and laughter to follow. Would recommend anyone coming to the hotel to look out for him and be willing become your holiday bestie.

This is the second time I come to Royalton the gym is a great gym everything is very clean, and the people here are very respectful and very helpful for sure I’ll come back again Brandon, Luis, and Jorge Edgar are very helpful. Thank you. 💪💪💪💪💪💪💪💪💪💪💪

Francisco Morales And Aaron Briseño del Diamond beach bar gave me the best service. So far throughout my whole experience here. Always attentive on refreshing my drinks and always having a smile on their face and making me feel so welcome

Jessica & Catalina excellent service. Polite and efficient service. Lovely ladies polite and attentive. Lovely ladies. Had a great night highlighted by the great service & personal experience . First class service, polite professional and very personable. Xx

ROGELIN WAS VERY FRIENDLY, ANIBAL, ARMANDO! They all had really great chemistry and took care of us all well! Great crew here on a WEDNESDAY! The drinks were very good, and they didn’t stop coming! Very personable and great conversation skills. Definitely keep them up here!

Fifth time back but things and staff felt different. Not the same as before, disappointed by service etc although service did get better in 2nd week by Shirley, Madonna and Jesus. What a pleasure they were compared to others who made you feel you were making them work.

AGUSTIN, ARMONDO, AND SEBASTIAN BEST BAR MEN EVER!!!! THEY MADE MY TRIP AMAZING WITH CONVERSATION, SKILLS, AND BEST PART AMAZING DRINKS!! THEY MADE MY EXPERIENCE AMAZING. PARADISE IN REAL LIFE, FAST SERVICE, DRINKS EVEN BETTER!! THANKS SO MUCH!

Had a wonderful time. The service, food and people we have met were awesome. Thank you to Nancy for the beach service, top Marco Polo for smiles and laughs, to Wilson for his humor, to Martha at reception, Patricia for great conversations, and to all that made this birthday surprise...

Had a wonderful time. The service, food and people we have met were awesome. Thank you to Nancy for the beach service, top Marco Polo for smiles and laughs, to Wilson for his humor, to Martha at reception, Patricia for great conversations, and to all that made this birthday surprise for my bride, Noelle, a special one. We will be back. Also, Osiris and Carlos were so helpful while we ate at Bogavante Restaurant tonight. Thank you all.

We recently stayed at the Royalton Riviera Cancun for a 10 night vacation and had a great time. The rooms are comfortable and clean. The restaurants we visited (Buffet, Hunter’s Steakhouse, Armadillo TexMex, Agave Mexican) all served great food, albeit the buffet could get a little repetitive despite the variety...

We recently stayed at the Royalton Riviera Cancun for a 10 night vacation and had a great time. The rooms are comfortable and clean. The restaurants we visited (Buffet, Hunter’s Steakhouse, Armadillo TexMex, Agave Mexican) all served great food, albeit the buffet could get a little repetitive despite the variety it offered. The bars served a decent variety of drinks with most of them using named spirits. Our favourite was the lobby bar in the evenings, Rogelin and Agustin specifically provided superb service and always made us feel welcome. The gym was by far the best hotel gym I’ve ever seen. Most people would pretty much be able to continue whatever training they do at home whether it’s bodybuilding or crossfit focussed if you would want to. There were a few negatives. For example, with room service being included a lot of used plates just get left in the corridors (however they are usually picked up pretty swiftly). It can get pretty loud around the main pool during the day with shouting and screaming but there are plenty areas to go to that still allow you to relax. I can’t comment on the Hideaway or Diamond Club as we stayed in the standard side of the hotel. However, we saw a lot of people who came over the standard side citing less than ideal service (almost mandatory tipping) and very rowdy behaviour in the hideaway during the day. But that is second hand information so do with that as you will. Overall lovely holiday and we would probably return. I’ll definitely miss Rogelin’s whiskey sours in the evening!

Best holiday away to Cancun, could not fault it at all! Beautiful weather, great food and outstanding service everywhere! Especially Rogelin and Agustin in the lobby bar, they were absolutely amazing, really attentive and fabulous cocktails! Made the holiday by a long shot definitely🤩

If all inclusive is what you have paid for then you will not receive it. Caps on how many drinks you can order, my partner went to the bar for himself and me and was told that was all he would be served that night! Two drinks! Don’t even bother...

If all inclusive is what you have paid for then you will not receive it. Caps on how many drinks you can order, my partner went to the bar for himself and me and was told that was all he would be served that night! Two drinks! Don’t even bother at lunch time because they either run out of everything or complain when you order a side with your main and say to your face you can’t order more than your main. Have delivered food to the table and said here’s your buffet, are we not allowed to order the food we have already paid for? I would honestly avoid as the staff were really rude, even when making your drink they were making comments about the drinks you were ordering especially if it was a cocktail with them being more of a complicated drink.

Returned to the Royalton after 8 years although the rooms are getting a bit tried the hotel has still a lot to offer.On arrival we were met by our butler in the diamond club reception and taken to our room to start our holiday ,we had great service and were...

Returned to the Royalton after 8 years although the rooms are getting a bit tried the hotel has still a lot to offer.On arrival we were met by our butler in the diamond club reception and taken to our room to start our holiday ,we had great service and were contacted every day with updates on what’s happening in the resort and restaurant’s all booked in advance,a big thanks to our Butlers Enrique and Nassau for looking after us 🙏🏻🙏🏻👏🏻.The food in the hotel was delicious and we enjoyed the restaurants and the buffet,All the hotel staff were very friendly and welcoming throughout our stay thanks again for the memories 👍

Augustine in the lobby bar is amazing and so is Rogelin. The cocktails are amazing and so is there attitude. Makes Cancun a memorable place