Hotel Secreto

Hotel Secreto is the perfect hidden gem! The location is ideal - just a quick walk to downtown and Playa Norte - but still peaceful and relaxing. The pool has an amazing ocean view, and the rooftop bar is a must for sunsets, drinks, and live music. Our room was...

Hotel Secreto is the perfect hidden gem! The location is ideal - just a quick walk to downtown and Playa Norte - but still peaceful and relaxing. The pool has an amazing ocean view, and the rooftop bar is a must for sunsets, drinks, and live music. Our room was modern, clean, and well-equipped with a small fridge and daily bottled water. Plus, the staff was incredibly friendly and helpful. A perfect stay on Isla Mujeres, highly recommend!

We stayed for 7 nights in a 4th floor room, ocean facing. The room was very nice with well running AC, adequate hot water in the large shower and the bonus of a floor standing new air purifier. The front desk ladies provided outstanding service with patience and grace (we...

We stayed for 7 nights in a 4th floor room, ocean facing. The room was very nice with well running AC, adequate hot water in the large shower and the bonus of a floor standing new air purifier. The front desk ladies provided outstanding service with patience and grace (we ask lots of questions)! The rooftop bar was open! Angel served wonderful drinks to us as we watched the moon and stars while listening to the waves nightly…..truly a magical place to end your evening! Ahhh…the spa! We treated ourselves to several massages with Maria. 90 minutes for $90USD is outstanding! Maria does a fantastic job and we were rewarded with total relaxation! We did rent a golf cart for 8 hours from HS; it was a better deal than renting from the street vendors and ran like a scared rabbit! Felines Fiestas to Angel, Maria, Aylin, Millie and Cesar! See you next December or before!

In all my travels, I’ve only found a few hotels I would go back to and this at the top of that short list. We were in room 309 and had a lovely view. The rooms are huge, nice king sized bed that was really comfortable and we spent a...

In all my travels, I’ve only found a few hotels I would go back to and this at the top of that short list. We were in room 309 and had a lovely view. The rooms are huge, nice king sized bed that was really comfortable and we spent a lot of time on the huge deck. I loved that there was a screen on the door that you can shut to let the sound in and keep the bugs out. Every worker we encountered was kind, friendly and went out of their way for any need we had. Housekeeping was AWESOME. The hotel was so quiet, you didn’t even realize other people were staying there. It was in a quiet location with mere steps to the hustle and bustle. Reasons for giving it a 4 (well if I could I would say 4.5) instead of 5…. The rooftop deck/bar was closed the entire time we were there. It was one of the reasons we booked this spot. Although the room had an espresso machine, I would have preferred getting coffee. There is plenty of room to have a dresser of some sort and that would have been nice as there was nowhere to put clothes. I also wish they had beds set up on the beach without having to request them. But really this is me nitpicking. I would 100% return.

Beautiful views from our balcony. The beds were very comfortable. Nespresso machine and coffee were a nice amenity. Very clean. Staff were very helpful and accommodating. Location is tucked away from the noise of the main attractions but close enough to walk a few steps to anything! Will definitely stay...

Beautiful views from our balcony. The beds were very comfortable. Nespresso machine and coffee were a nice amenity. Very clean. Staff were very helpful and accommodating. Location is tucked away from the noise of the main attractions but close enough to walk a few steps to anything! Will definitely stay here again.

Shhhh!! Best kept secret on the island.. I kinda didn't want to write this review because I don't want others to know, but they deserve a HUGE shout out!! First off to ALL the staff and especially Eileen, she was so helpful words can't describe. EILEEN you know , my...

Shhhh!! Best kept secret on the island.. I kinda didn't want to write this review because I don't want others to know, but they deserve a HUGE shout out!! First off to ALL the staff and especially Eileen, she was so helpful words can't describe. EILEEN you know , my luggage, thank you again. We'll kept,nice pool, great cove beach, so accommodating, great staff, great pool bartender, beautiful sunset roof top bar, clean and safe. Also near everything if your thinking of going just go you won't be disappointed. Thank you again for everything we will back next year and the next and the next!!!

Our trip to Isla Mujeres was magical, thanks to Hotel Secreto and the staff there! I traveled to Isla Mujeres with my girlfriend, and a ring, looking to propose to her. The team at the front desk, especially Mili, helped me plan an amazing night for the planned proposal. She...

Our trip to Isla Mujeres was magical, thanks to Hotel Secreto and the staff there! I traveled to Isla Mujeres with my girlfriend, and a ring, looking to propose to her. The team at the front desk, especially Mili, helped me plan an amazing night for the planned proposal. She helped us book dinners, taxis, a massage, and some special touches for the room on the night I planned to propose. The proposal was a success, and I couldn’t have made the night this special without Hotel Secreto’s professional staff. We spent several evenings at Hotel Secreto’s rooftop bar, with amazing service from Angel. The views from the rooftop bar and our ocean view room were some of the best on the island! It was easy to walk to restaurants, shops, and beaches from the hotel. We can’t wait to come back and celebrate our lives and love at this lovely property again soon.

We stayed here in December 2012 but it took us a while to write a review - Game of Thrones had just come out and I started watching the NBA ...long story. Great hotel - very good location, you can hire go-carts next door to drive around the island. Good...

We stayed here in December 2012 but it took us a while to write a review - Game of Thrones had just come out and I started watching the NBA ...long story. Great hotel - very good location, you can hire go-carts next door to drive around the island. Good pool area and awesome Ocean views.

This is a great quiet on the beach hotel. We could walk out to the beach for morning coffee or evening cocktails. If we wanted swimming it was just around the corner.Our ground floor room gave us easy access to the pool and chaise lounges. The rooftop bar was a...

This is a great quiet on the beach hotel. We could walk out to the beach for morning coffee or evening cocktails. If we wanted swimming it was just around the corner.Our ground floor room gave us easy access to the pool and chaise lounges. The rooftop bar was a nice touch but we found ourselves walking into town more often than going up stairs to the bar. There’s a market a few minutes walk from the hotel and all the restaurants and shopping are minutes away. The staff are very very helpful and accommodating. We cannot say enough about the front desk crew of Milly, Eunice and Aylin. We will be back !!

Beautiful small hotel. Rooms are huge and we had a lovey comfortable sleep. Pool area is beautiful and there is access onto beach where you can ask for beds to be reserved for you. Only small hotel so you feel you have beach and pool area to yourself. Location excellent,...

Beautiful small hotel. Rooms are huge and we had a lovey comfortable sleep. Pool area is beautiful and there is access onto beach where you can ask for beds to be reserved for you. Only small hotel so you feel you have beach and pool area to yourself. Location excellent, a few minutes walk and you are on Nord Beach. No seaweed at all in March. Also, you are seconds away from bars and restaurants. Hotel is set just off road and so you don't get any noise. Would have given five stars but not much space for hanging clothes, storing clothes. For the size of room, a wardrobe and chest of drawers should be added as nothing more annoying than cramming clothes in tiny storage space. Also, whilst staff in reception were polite, they appeared a bit aloof and unfriendly. A warm hello would have gone a long way. Staff who did not work in reception were all great.

I have been intrigued by Isla Mujeres for years, and especially by the chic little boutique Hotel Secreto since I first read about it in Conde Nast Traveler in the early 2000s, so I finally had an opportunity to give both a try. I made the reservations directly with the...

I have been intrigued by Isla Mujeres for years, and especially by the chic little boutique Hotel Secreto since I first read about it in Conde Nast Traveler in the early 2000s, so I finally had an opportunity to give both a try. I made the reservations directly with the hotel several months in advance, with the plan to move to a luxury all-inclusive resort on the mainland afterward. At the time, only a ground floor junior suite and a standard room with no view were available, so reserve early! We arrived at the Puerto Juarez terminal around 1:10 and immediately joined the queue for the 1:30 ferry. Thanks to advice I had read here, I knew to head to the back of the boat so we could store our luggage there and then grab seats at the back of the air conditioned interior. It was packed! We arrived at the dock, and after a few minutes of looking around perplexedly figured out where the taxi stand was. We hopped in the first available one without confirming the price, so it was no surprise when we arrived at Secreto that the driver wanted 150 pesos for a ride that took maybe 5 minutes. Our arrival at the hotel was a bit of a letdown. The lobby was not particularly inviting: what used to be a bar has been repurposed as an ersatz front desk cluttered with stacks of papers, office equipment, cash, and staff members’ lunches and beverages. There were two other desks or tables in the lobby similarly cluttered with office materials. All of the floral arrangements were artificial. There were three young women working, but they were not very welcoming. One asked if we were checking in (lol) and asked for our passports. She then told us check-in time isn’t until 3PM, so she loosely gestured toward the outside and said we could sit by the pool. At no point did anyone actually say, “Welcome to Hotel Secreto.” There is nowhere to “sit” around the pool; there are only lounge chairs, which makes it a little awkward if you’re not dressed in swimwear yet. We ordered a spicy margarita and frozen mojito (150 pesos each) from the cheery bartender and settled ourselves in a spot overlooking the sea. I knew the hotel doesn’t have a restaurant, but I was surprised they weren’t even able to offer any kind of bar snacks…just drinks. At 3:10 we went back to the lobby to find out that our room was ready (someone could have come to tell us that). I had booked a ground floor room with direct access to the pool deck for a reasonable $250 USD per night. It was furnished as shown on the website but much darker than expected, and it could definitely use a refresh. There was no welcome bottle of wine, fruit plate, or even a simple note: just a few small bottles of water to use with the Nespresso machine. The bath products are pharmacy quality (Neutrogena). We were also informed that we had to keep track of the two beach towels provided, and they have to be left in the room each morning for the maid to exchange them. This is something I haven’t experienced outside of Cuba. We unpacked, tried to shake off our disappointment, changed into more comfortable clothes, and decided to stroll around the town. As it was Sunday, North Beach was positively packed. I didn’t really see the appeal of just standing or sitting in the shallow water with so many other people, and lots of boats anchored nearby. The beach club chairs were arranged tightly like on a cruise ship. But the water was very clear and people seemed to be in a party mood. At first glance, the town offered what we anticipated: cheap souvenir shops cheek-by-jowl with “laminated menu restaurants,” small hotels, and various tour providers. It’s the most casual place we’ve ever been. Lots of people strolling around barefoot, shirtless (men), or just in their bathing suits. I get how this must be very appealing for some people…just not my vibe. Back at the hotel, we cooled off with a dip in the chilly lap pool (it too could use some maintenance) and then just relaxed on the deck until it was time to change for dinner. There was pleasant piped in “chill” music for most of the time until a bartender changed it to some kind of intrusive Mexican pop and hip hop for a couple of hours. On the first morning we started the day with breakfast at a recommendation from the forum and the hotel itself: North Garden. Terrific atmosphere, friendly service, and good food. Green juice for both of us, a couple of lattes, cappuccino French toast for me (delicious) and an omelette for my partner. The total with tip was 800 pesos (again, kind of expensive for what it was). After breakfast, we returned to the hotel and requested to have loungers and an umbrella set up on the beach. It’s much too rocky to swim in the little cove, but it’s super quiet compared to North Beach, and the sound of the waves on the rocks is so relaxing. We had a couple of decent cocktails, read our books and magazines, and relaxed the afternoon away. We hadn’t yet been to the rooftop bar (open only from 5PM to sunset, weather permitting), so on the last of our three nights we made that a priority. It’s a surprisingly attractive venue with what appears to be new furniture. The views are wonderful and the drinks are decent (albeit a little more expensive than they are when they’re made by the same bartender downstairs at the pool). It just needs some extra touches like fresh flowers or candles on the tables. It felt quite bare/simple up there. Aside from the rooftop terrace, the only other amenities the hotel offers are a spa (just massages) and an absolute disgrace of a gym: old equipment in varying states of repair/disrepair, dark, super hot and stuffy; with cleaning supplies, discarded furniture, and other junk in plain view. This hotel must have been chic when it first opened, but it’s been coasting on its “Hot List” status for 20 years. If you’re a no-frills guest who wants just a basic room and some peace and quiet, Hotel Secreto is a decent choice. If you’re a discerning traveler who has an appreciation for luxury and design, and you want a little pampering on your vacation, you need to look elsewhere.

As soon as you walk through the door, you are greeted warmly by the staff. The pool area is very nice. The views from the property are unbelievable. The rooms are well maintained very spacious, but there is a very interesting interesting smell throughout the entire lobby in the hallways,...

As soon as you walk through the door, you are greeted warmly by the staff. The pool area is very nice. The views from the property are unbelievable. The rooms are well maintained very spacious, but there is a very interesting interesting smell throughout the entire lobby in the hallways, and in our rooms that should be addressed. It is a little overwhelming.

Really enjoyed our stay at this little hidden gem on Isla. Charming, clean, and quiet little boutique hotel with only 20 rooms located on the NE shore of the island and only a couple blocks away from Playa Norte and lots of restaurants, food carts, bars, and shops. The staff...

Really enjoyed our stay at this little hidden gem on Isla. Charming, clean, and quiet little boutique hotel with only 20 rooms located on the NE shore of the island and only a couple blocks away from Playa Norte and lots of restaurants, food carts, bars, and shops. The staff is friendly and helpful and the rooftop bar had spectacular views of the sunset over Cancun and made great drinks.

We really enjoyed our stay at the hotel, and would love to come back. Everything was nice and clean as described on other reviews and the staff was great. The spa was excellent and we got two massages. The location is really good because many of the hotels on the...

We really enjoyed our stay at the hotel, and would love to come back. Everything was nice and clean as described on other reviews and the staff was great. The spa was excellent and we got two massages. The location is really good because many of the hotels on the north end of the island are in very noisy areas and this hotel is on a quiet dead-end street . The reason I did not give the hotel, five stars is because there are not enough towel bars in the rooms without balconies, and there is no sign on the outside of the hotel. One nice added extra is that even though we had a room that was right by the elevator, we had a double set of doors to help block off the noise. We had a different schedule the people we shared that door with so we could hear when they came in and went through their door, but it was nice to have this extra door. If this sounds confusing, let me explain it. There were two rooms right outside the elevator, and those two rooms had a door they can close outside of the regular doors to help block off noise. We did go to the rooftop bar one night. It has an excellent view for watching the sunset and seeing the whole area. The hotel is in the process of changing the lobby, and I think these upgrades will make it even better. The price we paid for the hotel was excellent.

Pros: Nice room, good housekeeping service, nice pool deck, nice beach area. Cons: Online booking platform booked a balcony room- that type of room was not available on arrival. The hotel does not have a covered area to sit outside if it's raining, it rained a lot so we really...

Pros: Nice room, good housekeeping service, nice pool deck, nice beach area. Cons: Online booking platform booked a balcony room- that type of room was not available on arrival. The hotel does not have a covered area to sit outside if it's raining, it rained a lot so we really missed not having a balcony and being stuck inside the room. The location is central to many restaurants and shops, the taco stands set up right at the exit to the street. The entryway is under construction and there are some areas of garbage along the fence line as you walk up. There was no marked sign for the hotel, someone came out to greet us as we wandered around outside. It has potential to be a real gem, the balcony part ruined it because I was not even aware they had rooms without balconies. It has the appearance online of only having 12 rooms, all facing the pool.

Eunice helped us with reservations for 2 future trips, gave us room tours and answered all our questions. Maria, in the Spa, is an excellent massage therapist! Please consider her for your next therapy treatment. Book early as this place is no longer a secret! Can’t wait to come back!

Best kept secret on the island! Perfect spot just minutes from North beach. The most precious staff. Everyone is so kind and easy going. All 5 couples loved their stay at Hotel Secerto. Try to get a room on the 4th floor. Amazing!! Everything is so clean and beds are amazing.

This hotel truly is a hidden secret. I'm so glad that we discovered it! The hotel is beautiful and so clean. The staff are all so caring and attentive to your needs. They went above and beyond on a situation we had. Special shout out to Millie and Estefi for...

This hotel truly is a hidden secret. I'm so glad that we discovered it! The hotel is beautiful and so clean. The staff are all so caring and attentive to your needs. They went above and beyond on a situation we had. Special shout out to Millie and Estefi for the help with a personal matter. Both bartenders, Angel 1 and Angel 2 were super friendly and made amazing drinks. The rooms were very spacious and the beds super comfortable. We had a bottom floor balcony room. The views were out of this world! We loved the pool and the rooftop bar, where we enjoyed beautiful sunsets with a delicious cocktail each evening. The hotel does not have a restaurant but that is not a problem, as there are coffee shops and restaurants within walking distance. I highly recommend Hotel Secreto and hope to return again.

My wife and I stayed at Hotel Secreto in July 2023 for our 5th wedding anniversary. The hotel is kind of secluded but in a nice location close to popular restaurants, North Beach and downtown. The ferry terminal is about a 10-15 minute walk, but the Hotel does offer transportation....

My wife and I stayed at Hotel Secreto in July 2023 for our 5th wedding anniversary. The hotel is kind of secluded but in a nice location close to popular restaurants, North Beach and downtown. The ferry terminal is about a 10-15 minute walk, but the Hotel does offer transportation. The hotel is pretty quiet and offers plenty of amenities, like beach towels, safe box, AC, free wifi, coffee machine, Spa, Gym, mini fridge, smart TV, bar, a really nice roof top bar and more. They also offer paddle boards, bicycles, tours and golf cars for an additional cost. The pool is really nice and the water temperature is perfect. The beach at the Hotel is pretty rocky, but a 3 minute walk will get you to Playa Norte, which is the best beach I have every seen! The rooms are really nice and spacious but you can tell they are a bit outdated, although the beds are super comfy. They have a nice little bar by the pool and the bar tender makes the best drinks on the island! Staff is also very friendly and attentive. If you are looking for a quiet, secluded spot away from the busy streets but at the same time walking distance from restaurants, this is the place to stay. Overall 10/10 would stay here again.

Absolutely the best kept secret! This was our first stay and we loved it. The staff and service was fabulous. The view is absolutely gorgeous. The rooms are updated and the shower is amazing. The location is so quiet and away from the craziness but only a short walk to...

Absolutely the best kept secret! This was our first stay and we loved it. The staff and service was fabulous. The view is absolutely gorgeous. The rooms are updated and the shower is amazing. The location is so quiet and away from the craziness but only a short walk to Norte Beach and restaurants, taco carts etc. We even got to watch sea turtles lay eggs on the beach all from the hotel balcony. Highly recommend this hotel!