Hotel Riu Palace Pacifico

Name: Hotel Riu Palace Pacifico
Address: Av de los Cocoteros - Lote 2, Nuevo Nayarit, NAY, 63732, Nuevo Vallarta, MX
Rating: 9

Av de los Cocoteros - Lote 2, Nuevo Nayarit, NAY, 63732, Nuevo Vallarta

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9.0

Excellent 735 reviews

4-star hotel

All-Inclusive Adult-Only Cleanliness Friendly staff Good amenities

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About Hotel Riu Palace Pacifico

Elevate your getaway at Hotel Riu Palace Pacifico, where luxury meets the stunning beaches of Nuevo Vallarta.

Rejuvenate and Relax: Indulge in our exceptional spa services, featuring a variety of massages, body treatments, and facials. Unwind in one of our three outdoor pools or take advantage of our well-equipped health club.

Culinary Delights: Experience gastronomic excellence at any of our nine on-site restaurants, including Fusion. Enjoy 24-hour room service and daily complimentary breakfast, while savoring refreshing drinks at the poolside bar.

Comfort and Convenience: Stay connected with complimentary Wi-Fi in our stylish 445 guestrooms, complete with private balconies, minibars, and plasma televisions. Relish luxurious private bathrooms with rainfall showerheads and designer toiletries.

Discover your slice of paradise and make unforgettable memories at Hotel Riu Palace Pacifico!

Rooms at Hotel Riu Palace Pacifico

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Junior Suite, Oceanfront (elite Club, B2c-us)

Junior Suite, Oceanfront (elite Club, B2c-us)

2 Double Beds OR 1 King BedFeatures a private balconyLayout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker,...

m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Suite, Oceanfront (elite Club, B2c-us)

2 Double Beds OR 1 King BedFeatures a private balconyLayout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker,...

m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite (b2c-ca)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, 1 King Bed (m)

1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (elite Club, E)

Junior Suite, Ocean View (elite Club, E)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Partial Ocean View (u)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Partial Ocean View (b2c-ca)

Junior Suite, Partial Ocean View (b2c-ca)

2 Double Beds OR 1 King BedFeatures a private balconyLayout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker,...

m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite (b2c-us)

2 Double Beds OR 1 King BedFeatures a private balconyLayout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker, minibar...

m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (elite Club, B2c-ca)

Junior Suite, Ocean View (elite Club, B2c-ca)

1 King BedFeatures a private balconyLayout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour...

m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (b2c-ca)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Oceanfront (elite Club, U)

Junior Suite, Oceanfront (elite Club, U)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite (e)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite (l)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Suite, Oceanfront (elite Club, E)

2 Double Beds OR 1 King Bed753-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

70 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Partial Ocean View (m)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (c)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Oceanfront (elite Club | U)

2 Double Beds OR 1 King BedFeatures a private balconyLayout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker,...

m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (elite Club, L)

Junior Suite, Ocean View (elite Club, L)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Partial Ocean View (c)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Suite, Oceanfront (elite Club | B2c-ca)

m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Oceanfront (elite Club | B2c-ca)

Junior Suite, Oceanfront (elite Club | B2c-ca)

2 Double Beds OR 1 King BedFeatures a private balconyLayout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker,...

m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (b2c-us)

2 Double Beds OR 1 King BedFeatures a private balconyLayout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker,...

m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Partial Ocean View (b2c-us)

Junior Suite, Partial Ocean View (b2c-us)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Oceanfront (elite Club | C)

Junior Suite, Oceanfront (elite Club | C)

1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite (u)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (elite Club, B2c-us)

Junior Suite, Ocean View (elite Club, B2c-us)

2 Double Beds OR 1 King BedFeatures a private balconyLayout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker,...

m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Partial Ocean View (l)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (m)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Connecting Rooms (l)

2 Double Beds OR 1 King BedFeatures a private balconyLayout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker,...

m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Oceanfront (elite Club, E)

Junior Suite, Oceanfront (elite Club, E)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite (c)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Suite, Oceanfront (elite Club, U)

1 King Bed753-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees...

70 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Suite, Oceanfront (elite Club, C)

1 King Bed753-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees...

70 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (elite Club, M)

Junior Suite, Ocean View (elite Club, M)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (u)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (elite Club, U)

Junior Suite, Ocean View (elite Club, U)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (elite Club, C)

Junior Suite, Ocean View (elite Club, C)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Ocean View (l)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Oceanfront (elite Club, L)

Junior Suite, Oceanfront (elite Club, L)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Oceanfront (elite Club, M)

Junior Suite, Oceanfront (elite Club, M)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite (m)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Bedroom and sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink -...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Junior Suite, Balcony, Sea View (e)

2 Double Beds OR 1 King Bed355-sq-foot room with a balcony Layout - Separate sitting areaInternet - Free WiFi Entertainment - Plasma TV with satellite channelsFood & Drink - Coffee/tea...

33 m2 King bed

Coffee/tea maker Minibar Shower TV Telephone Hair dryer Bathrobe Private bathroom

Reviews from Couples

9.0 735 reviews

Heart’s full of gratitude!

Exceptional · Mar 2026

This was our 2nd time at this beautiful resort and we cannot wait to return! We loved every moment and do not have one complaint! The staff are extraordinary, the attention to hospitality and cleanliness is outstanding of this world! Special mention for Samael and Dalila who we so enjoyed being greeted by and cared for every morning for breakfast!…

Beach needs help !

Great · Mar 2026

Entrance to beach is horrible old chunks of concrete broken pieces of ceramic tile large stones . It really needs to be cleaned up properly otherwise it’s great!!

Clean, Beautiful Property

Great · Mar 2026

First off, in March 2026 PVR is very safe and there are no lingering issues related to El Mencho, but this has really impacted tourism in the area. Overall we had a really nice stay at the Riu Palace Pacifico. This class of Riu allows you access to the neighboring property (Riu Jalisco) which is nice because this property is not very large. This side is an adults only resort and draws an older crowd which is nice for a more quiet, upscale experience. The hotel itself is very beautiful and very well maintained. It was incredibly clean throughout. Quite possibly the cleanest property I’ve ever been to. Very Art deco style and a lot of open spaces. We were really surprised that everything closed so early. Restaurants complete dinner service by 9:30, so for those on Pacific time, you need to be at dinner by 6:30 your time to have full time for a meal. They weren’t able to accommodate our group of 7 at the steakhouse, so we had to do the Italian restaurant because they only have a few restaurants open at a time. The food was decent for this level of all inclusive. As a note for vegans, I was able to find options here-and-there but after more the two days you may feel disappointed. I’ve eaten a ton of Beyond Burgers, which I appreciate they have, but you can only eat so many. You can ask at breakfast for a tofu scramble with silken tofu and they have soy/almond milk for cereal. They have a ton of pool areas and ample seating with lots of shade. You do need to use towel cards, which I find inconvenient. There is no designated bathroom for the pool which is strange. The swim up bar is nice and service at the pool is quick and consistent. The drinks were pretty good with mid-tier alcohol unless you upgrade to the Elite Club where they have Grey Goose and other comparable liquors. The property only has two bathrooms; one behind reception and one below ground near the pools and restaurants. This means you can be dressed nice for dinner sharing a bathroom with all the pool goers with wet bathing suits. It diminishes the experience a bit. The Elite Club has its own lounge, restaurant, and beach cabana area. It’s nice if your whole party upgrades, but they are strict about not allowing anyone without the wrist band in. When we arrived we had a nice bag, a tumbler, and a bottle of sparkling rose. Our room had really nice views of the full property and the ocean with a balcony for watching sunsets or having morning coffee. Standards rooms have a collection of liquors in the room and beers and sodas in the mini bar. Elite Club rooms are larger with better views and have upgraded liquors with some snacks (trail mix, pringles, and a Kit Kat). The double beds are comfortable, however the king beds are incredibly soft and you sink in like you’re being sandwiched which was uncomfortable for most of our party. The spa was very easy to get into and our services were really relaxing. The spa is basic with a steam room and a whirlpool. We got an 80-minute treatment and had a 25% discount making it really affordable. The activities staff were great and got people involved … lots of water aerobics and water volleyball attendees. We really loved the Tibetan singing bowl meditation by the beach!

Great resort with amazing service

Exceptional · Mar 2026

We went to this Resort for our wedding. The timing of our trip turned out to be very unfortunate since we went 4 days after the drug cartel incident. However, even given this situation, we felt very safe and protected on the resort. The resort was only about 25% full so it felt like we had the place to ourselves.…

FANTASTIC RESORT; EXPENSIVE BUT WORTH IT

Exceptional · Feb 2026

A fantastic resort, rooms, check-in, food, staff, cleaning, pool, beach, 5 out of 5.

Fun Times

Great · Feb 2026

- Check In was a breeze. Rooms were not ready but enjoyed beverages while waiting for room which did not take long. (Junior Suite Partial Oceanview) - We were travelling with another couple and had requested rooms close together. Request was granted - Large Clean Room on 4th floor – large bathroom, dressing area and a sitting area with couch and table - Our room had good views of the ocean when on the deck. Looked down on the main walkway of Resort - Maid service – room cleaned each day and fridge refilled - Felt it was time to replace the mattress in our room as it had definite sags in the mattress - #4024 - Buffet – good variety each day – lots of fruit available all day - Buffet was decorated lovely for Valentines Day - A la Cartes – Enjoyed all of them – Asian, Steak House and Italian being the favorites – no need for reservations (the best!) - Steak House was a little difficult to get into as it filled fast but enjoyed the lobster offered - Dress code for A la Cartes was comfortable – No need for long pants and shoes for the men - Enjoyed the pools and the beach equally but beach was a little breezy (Our weather was fantastic) - Bar Service at the pool was a little sparse – (made no difference if we tipped or not) Found it was easier to just go the bar and get our own drinks sometimes - Lots of sun and shade at pools - Snack Bar at pool was good - Riu Entertainers were not real inviting to join activities. We had to keep track of the activities on the RIU App or we would miss an activity we wanted to join - Pool Towels were accessible all day long - Valentines Photo Booth was fun – and giving out Roses was very thoughtful - Bar Service at the Lobby Bar was good – enjoyed Lobby Bar before dinner – Kristel took very good care of us - “Drink of the Day” bartenders were also great - Nightly entertainment was good – great dancers and variety – especially enjoyed the “Silent Disco” and the “Michael Jackson” show - Was a little disappointed with the Sports Bar. No grab and go food available. Had to order off a menu and could not take out - Wanted to play pool in the Sports Bar one evening but the bartender did not have tokens for the pool table. Had to search out change (in the lobby) in order to play. - Not a large resort area. If you wanted to walk you had to go outside of the resort - Walked to the other nearby RIU’s many times - Could walk miles along the beach - About a 20 – 30 minute walk to Bucerias – on walkway or beach - Confectionary and Pharmacy stores just outside of resort - Found the overall resort and grounds to be very clean - Attended RIU Party at the nearby RIU resort - Communication was a bit of a problem sometimes as we speak English - Enjoyed our stay and would recommend - Felt the resort needed more bathrooms – Bathrooms were located under the Buffet/Lobby/Beach. Need a bathroom in the Sports Bar/Entertainment Building. Presently a very long walk to a bathroom. - Average age of guests was probably 50-60 years of age - Excursions – did City Tour which included the Boardwalk and Rhythms of the Night Dinner Show NOTE TO RIU PALACE PACIFICO: Enjoyed our stay February 1 – 15, 2026. Just a note for the wellness of the employees. “Drink of the Day” cart. Exceptional bartenders but feel the hotel needs to provide a Fatigue Mat for the bartenders to stand on during their shift. They have to stand in one spot for a great length of time. One evening we were sitting in the lobby and noticed the bartender was having leg pain. He kept bending his legs and could see the pain in his eyes. Please provide these bartenders a Fatigue Mat to stand on. Something very easy to fix for the wellness of these employees

Health and Wellness for RIU Employees

Great · Feb 2026

Enjoyed our stay February 1 – 15, 2026. Just a note for the wellness of the employees. “Drink of the Day” cart. Exceptional bartenders but feel the hotel needs to provide a Fatigue Mat for the bartenders to stand on during their shift. They have to stand in one spot for a great length of time. One evening we were…

We prefer the Riu Playacar over Riu Riviera Maya Palace

Exceptional · Feb 2026

We booked Playacar after finding out that our go-to Riviera Maya Palace / RMP did not have availability for our week. My husband and I were bringing our son and daughter in law for her 30th birthday. We all loved the layout of Playacar! The adult-only swim up bar infinity pool was in the sun all day and even though the water was cold, it was popular with the guests and we could always find a place to sit. Our room 6201 was perfect! 2nd floor with no one above us and we were on the corner. From the balcony we could see the ocean. We were close to the beach and not far from the lobby. Oscar who cleaned our room daily was friendly, thorough and left us the most delightful towel animals. It had a wonderful walk in shower (RMP had a tub, which we didn't miss). The walkable beach is stunning and the aqua blue water is beautiful! We would spend 2+ hours a day in the water bobbing around watching the fish swim by us. The weather in February was perfect, every.single.day.. Bars, buffets and restaurants were great, Italian ended up being our favorite. RMP has lobster at the steakhouse and we missed that. The only premium vodka was Smirnoff. RMP had a variety of flavored Absolute Vodkas. The Friday night Neon Party fell on our daughter in law's birthday, it was amazing!! Don't miss this, even if you go early and leave after a bit, still go! The free airport shuttle with Destination Services was terrible. After we arrived at Cancun Airport, the DS Rep played games with us regarding taxi rates $120, then $80, after 30 minutes of us refusing he said he could get us a shuttle if we gave him a tip? Then at the hotel we got a call in our room the first morning to come down right away to get our return shuttle voucher, which turned out to be a sales pitch for excursions, then told to come back the day before we leave to pick up the voucher. When we returned the day before we left she barked our pick up time at us which was 5 hours before our plane took off. Considering the travel time to the airport is 1 hour and the check in to gate takes about 20 mins we opted for a private transfer that picked us up at 3pm in lieu of noon. Rather spend our last few hours at the beach than 4 hours at the airport that doesn't have drinking water (only bottled for $5usd). We still made it to the airport 2.5 hours prior to our flight. We preferred the Playacar over RMP and RMP is usually about $600usd per week MORE than Playacar.

Great food , fun and staff

Exceptional · Feb 2026

What a great time ! Gail at the specialty drink station was extremely friendly and always saying hi even when not at his station . Cesar and Luigi at the lobby bar were made a stay very enjoyable ( always had big smiles ) Maribel at the swim up bar was the fastest server I have ever seen . Amazing…

Another Premium Experience

Exceptional · Feb 2026

We spent another delightful week at the RPP in early February. It has been renovated in recent years, is located on a wonderful beach, provides many varied drinking/dining options, is staffed by friendly professional folks, and is kept scrupulously clean and well maintained. Thanks to the Elite Club our room was centrally placed on the top floor, away from some…

The staff here are the best!

Exceptional · Feb 2026

This is our second visit to this location and on both trips we’ve met the kindest folks and eaten WAY too much delicious food! I love to practice my Spanish and most employees (who speak English far better than I speak Español) were so patient and cheerful taking the time to help me. Judith who works the dining area near…

PERFECT VACATION!!!!!

Exceptional · Feb 2026

We spent 16 days in total inclusion — wonderful people, delicious food, and endless fun. We have been coming to the Riu Palace Pacifico for many years, and each year is even better than the last. The senior staff, front desk team, and all the employees go above and beyond to accommodate every guest’s needs. The ELITE CLUB is a…

Winter vacation

Exceptional · Feb 2026

We stayed in room 7076. This faces south and is considered partial ocean view. There is construction going on below, but it is really only noticeable when on the balcony. The food was very good everywhere. We did not make it to the steakhouse or the fancy restaurant due to lines and preference. Julian at the breakfast buffet was fun…

Highly recommend!

Exceptional · Feb 2026

High recommend and would return! Great food, drinks and entertainment. Very good location and very friendly staff! Rooms were nice and lots of lounge chairs at the beach!

Great Time

Great · Feb 2026

This was our second time at the Riu PP. Very happy with cleanliness of room and across hotel. Food and food selection was pretty good for all inclusive dining. As my wife took exercise classes every day this was huge for her and she was very happy (thank you Jasmine!!). It’s often times the little extras and stand out service…

First time and first class experience

Exceptional · Feb 2026

Excellent service from arrival to departure. Rooms, property in general, pools and dining options terrific. First time to PV area and a RIU property. Will definitely return. -met by Gerardo upon arrival and connected with him almost daily. Incredibly friendly and helpful. -Janet in La Peninsula was a daily excellent ambassador for breakfast. -Kiki in reception bar cart with whisky…

Absolutely wonderful

Exceptional · Jan 2026

This resort was WONDERFUL! We came with a group of 160+ people and I didn’t hear one complaint. The rooms were really clean, the staff were incredible, the food was delicious and the resort itself was hands down one of my favorite. Well done Riu Palace! WELL DONE!

This is the spot!

Exceptional · Jan 2026

Went during New Year! This location is perfect and very well kept. This is Adults only, and very clean. Service is excellent and food choices are awesome. We had 2 rooms and I request to be close by and they accommodated my request. There are 3 pools and with all inclusive you do not have to worry about drinks and…

Best 2 weeks ever we just love this resort! A big shout out to Ronaldo at the Daiquiri bar in the lobby and Fernando. Ou

Exceptional · Jan 2026

We just love this resort 🩷 a big shout out to Renalgdo at the Daiquiri bar and Fernando and Luis at the pool bar. The food at the Asian restaurant was so hot and delicious we couldn’t finish the rice or chicken gyoza. The steak house was good BUT if you like your steak just pink in the middle like…

A Great All-Inclusive that Balances Energy and Ease.

Exceptional · Jan 2026

We had an absolutely wonderful 5 night family stay at the Palace Pacífico and would stay there again! We were on the 1st floor and had a 2 bedroom suite (2 connecting rooms one with king and the other with two doubles) which was great for my husband and I and our two kids (21, 18). Our room functioned well but it took me awhile to figure out the darn TVs! I know, I know, no TV on vacation but I like to watch a little before I fall asleep so I did take the time one night to figure it out but honestly, I don’t think most people would have the patience. We did use the RIU app to request bar service or our rooms be cleaned and I also ordered room service. Each time we asked, someone was there to resolve our issue or need quickly. The app was very easy to use to look up restaurant menus, drinks et it’s one of the better resort brand apps I’ve used. The map is not great so we just walked around the first night to see where everything was and it’s not a super huge resort so we figured it out. The food was tasty, as expected, and didn’t disappoint us…our belly’s were always full and if we had to wait for a table at dinner, it wasn’t long & someone brought us a drink while we waited. We were able to eat everywhere we wanted (even the elusive steakhouse one night but we did get there early and waited in line). The buffet is just fine with any kind of food you would want to eat, theme nights for dinners and chefs everywhere waiting to attend to special requests. For those complaining about the breakfast food temperature at buffet …it’s fine, and if you want (or expect) hot food at this buffet then go to one of the many chefs just waiting there for you & politely ask them to make you what you want, within reason, & they will do it! The property grounds and beach/pool areas were just beautiful and we were able to get a lounge chair on the beach or at the pool w/umbrellas whenever we wanted them. There are vendors on the beach but they just walk by and you say “no gracias”… they are gone. I didn’t do a massage on the beach but other guests I talked to did, and they loved it - $35 USD for an hour massage is a steal. I agree with other reviews the resort staff are always cleaning and they did an excellent job of taking care of public places, including the pool/beach bathrooms, and making sure all spaces were very clean…ALL the time. I also agree with other reviews on the floors …they are slippery, so be careful. We didn’t see anyone slip or fall but it’s totally possible, especially if you’ve had too much to drink. I agree with other reviewers on the resort staff too (bartenders, waitstaff, hosts, front desk) who were all generally polite and professional though it felt inconsistent at times. Some staff members we encountered (esp. waitstaff) felt more engaging or friendly while others felt more reserved or businesslike. Compared to my vacation experiences in Jamaica, where hospitality tends to be overtly friendly, everywhere, this felt a bit different. But I came to appreciate that as long as the service was great (meaning I got what I wanted when I wanted & nobody was rude) then I was good! That being said, I jotted down the names of a couple staff who I felt, compared to others, went a bit above and beyond and those staff were Julian at the buffet and Adrian at the steakhouse. I have mixed feelings about reviewing the entertainment. The team was energetic and the talent was there for sure, but the style was not our taste. We checked it out most nights, but left early (we did some touring off the resort, so had early mornings). We liked Mexican night the best and the circus night with acrobatics was impressive. The resort is lively. We retired to our rooms by 9:30 ish and the entertainment was still going we could hear it but it wasn’t loud enough to disrupt our ability to fall asleep and was over by 10:30 or 11:00 pm. We never hung out at the swim up bar during the day, but it was full of guests with loud music and revelry! on the other side of the bar, the pool was quiet and peaceful. The beach was not super quiet but just fine to read your book in peace or take a quick snooze. Palace Pacífico is really a great resort that balances a party feel with tranquility. Regarding fitness, we didn’t do any resort activities but I walked by a lot of the “RIU fit” classes in action (yoga, meditation, aerobic) and they looked great! I would have tried some classes but our kids were with us. I would recommend following their Facebook page to get a better sense for the resort and ask questions. I followed the page a couple months before our trip and it helped me feel more knowledgeable or know what to expect when we arrived. I’d recommend staying there!

Beautiful hotel and everything was perfect

Exceptional · Jan 2026

This is not the first time that we’re staying at Rio hotels but this one is definitely one of our preferred one. This is a beautiful hotel well located where you will find everything that you wish for. I strongly recommend this hotel for people that are looking forward a vacation in a sunny place without having to deal with…

Christmas in Paradise

Exceptional · Jan 2026

This was our second family Christmas at Riu Palace Pacifico. The 2 bedroom suite we shared with our adult daughter was perfect as it was 2 adjoining rooms and allowed for everyone’s privacy. Service excellent all around! Luigi in the lobby bar is definitely one of our favorite people along with Samael (sp) at the breakfast buffet! They both always…

Amenities & Facilities

Free breakfast Full-service spa Fitness facilities Free beach club on site No single-use plastic straws Comprehensive recycling policy Health club No single-use plastic stirrers Guest education on local ecosystems and culture Free WiFi 24-hour front desk Garden

Check-in: 03:00 PM

Check-out: 12:00 PM

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Guests under 18 years old are not permitted at this adults-only property.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.

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Hotel Riu Palace Pacifico

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About Hotel Riu Palace Pacifico

Rooms at Hotel Riu Palace Pacifico

Junior Suite, Oceanfront (elite Club, B2c-us)

Suite, Oceanfront (elite Club, B2c-us)

Junior Suite (b2c-ca)

Junior Suite, 1 King Bed (m)

Junior Suite, Ocean View (elite Club, E)

Junior Suite, Partial Ocean View (u)

Junior Suite, Partial Ocean View (b2c-ca)

Junior Suite (b2c-us)

Junior Suite, Ocean View (elite Club, B2c-ca)

Junior Suite, Ocean View (b2c-ca)

Junior Suite, Oceanfront (elite Club, U)

Junior Suite (e)

Junior Suite (l)

Suite, Oceanfront (elite Club, E)

Junior Suite, Partial Ocean View (m)

Junior Suite, Ocean View (c)

Junior Suite, Oceanfront (elite Club | U)

Junior Suite, Ocean View (elite Club, L)

Junior Suite, Partial Ocean View (c)

Suite, Oceanfront (elite Club | B2c-ca)

Junior Suite, Oceanfront (elite Club | B2c-ca)

Junior Suite, Ocean View (b2c-us)

Junior Suite, Partial Ocean View (b2c-us)

Junior Suite, Oceanfront (elite Club | C)

Junior Suite (u)

Junior Suite, Ocean View (elite Club, B2c-us)

Junior Suite, Partial Ocean View (l)

Junior Suite, Ocean View (m)

Junior Suite, Connecting Rooms (l)

Junior Suite, Oceanfront (elite Club, E)

Junior Suite (c)

Suite, Oceanfront (elite Club, U)

Suite, Oceanfront (elite Club, C)

Junior Suite, Ocean View (elite Club, M)

Junior Suite, Ocean View (u)

Junior Suite, Ocean View (elite Club, U)

Junior Suite, Ocean View (elite Club, C)

Junior Suite, Ocean View (l)

Junior Suite, Oceanfront (elite Club, L)

Junior Suite, Oceanfront (elite Club, M)

Junior Suite (m)

Junior Suite, Balcony, Sea View (e)

Reviews from Couples

Heart’s full of gratitude!

Beach needs help !

Clean, Beautiful Property

Great resort with amazing service

FANTASTIC RESORT; EXPENSIVE BUT WORTH IT

Fun Times

Health and Wellness for RIU Employees

We prefer the Riu Playacar over Riu Riviera Maya Palace

Great food , fun and staff

Another Premium Experience

The staff here are the best!

PERFECT VACATION!!!!!

Winter vacation

Highly recommend!

Great Time

First time and first class experience

Absolutely wonderful

This is the spot!

Best 2 weeks ever we just love this resort! A big shout out to Ronaldo at the Daiquiri bar in the lobby and Fernando. Ou

A Great All-Inclusive that Balances Energy and Ease.

Beautiful hotel and everything was perfect

Christmas in Paradise

Amenities & Facilities

Check-in & Check-out

Important Information

Location

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