Secrets Vallarta Bay Puerto Vallarta

We LOVE Secrets VB. We've been there every year for the past seven and it's our favorite Secrets. Everything about it exudes quality and we will continue to be loyal annual guests. Having said that I'd like to pass on some constructive criticism about the pool and beach area. The reserving of chairs at the pool and the beach has become completely out control and every year management makes less effort to stop the practice. My wife and I are early risers so we usually go to the beach before sunrise and wait for Market Cafe to open. When we get down there at 0530-0600 there are already towels and personal items placed on chairs. I watched one woman get over 15 books from the lending library and place them on various chairs at the pool and beach. When I questioned her about how important she and her friends must be she went into a profanity laced tirade about how it's her vacation and she'll do what she wants to. I mentioned this to the guard at the beach and he just shrugged his shoulders and admitted it was a problem, but he really couldn't do anything about it. This is very common at Secrets VB, much more so than other Secrets. The most infuriating thing is that rarely does anyone come down to the reserved chairs before noon. In many instances they use the pool most of the day and then get their reserved beach chair later in the afternoon. In the meantime guests that want to use the beach area are hesitant to remove items that have obviously been placed there only to reserve the lounger. This has got to stop. It's really putting a damper on many guests' vacation and there is constant conversation among the guests as to the ignorance of not only the people that do it, but the management that ignores it as well. It's an easy problem to fix. 1) Have the guest sign an addendum when they check in stating the policy 2) Don't put towels out before 0630 and have the guard notify guests of the policy when they see people reserving chairs. 3) Place signage on the palapas and in the pool area. 4) Take a pic with a time stamp and remove the items after an hour. Other resorts follow this procedure. Why doesn't Secrets VB ?

Our wedding at Secrets Vallarta Bay was truly a dream come true. From the moment we began planning to the very last song of the night, everything exceeded our expectations. Our wedding coordinator, Karla Cruz, was absolutely incredible. She was patient, organized, responsive, and so genuinely kind throughout the entire process. Planning a destination wedding can feel overwhelming, but Karla made everything feel seamless. She brought our vision to life and made sure every detail reflected exactly what we wanted. I felt completely supported and stress-free on the most important day of our lives. The resort DJ, Pablo, was also amazing! He created the perfect ambience from cocktail hour to the dance floor. The music was flawless, the transitions were smooth, and he kept our guests dancing all night. The energy was everything we hoped for. Secrets Vallarta Bay gave us the most beautiful backdrop, incredible service, and an unforgettable experience. Our wedding day was beyond perfect — truly a once-in-a-lifetime celebration. We are forever grateful. -Alex & Melissa

This resort is beautiful! The staff is incredible, the food is great and there is always something to do! I highly recommend booking in the preferred club. The room was GORGEOUS! We had a jet tub on our balcony and a stunning view overlooking both the pool area and the ocean. There is a private bar, buffet and exclusive access to their steakhouse. But above all else, around round the clock service! Our butler, Jose Becerra, was the highlight of our trip. He was so funny and personal and we will honestly remember him forever lol. We bragged the whole time to our friends about our butler, as they did not have one in their building lol. He was extremely helpful in booking reservations, excursions and even went out of his way to get us a bowl of rice when my friends phone fell in the water. 5 stars for Secrets Vallarta Bay and 5 stars for Jose 🌟🌟🌟🌟🌟

Overall It was our first return to Puerto Vallarta in over 20+ years and we stayed for 10 days. Our room was a premiere suite with a king size bed, comfortable in-room sitting couch/ottoman, standing tub plus an outdoor hot tub on the balcony. Some room furnishings were a little bit dated but the room was clean, comfortable and spacious. Pros Commendations go out to Eduardo who was are daily breakfast server at the Market Cafe and Gilberto how was our daily lunch server at the Oceana cafe - very attentive and added lots of smiles and laughter during our meals. We enjoyed the Bordeaux restaurant (twice) and Himitsu (twice) - the menus were delicious. All staff at the hotel were friendly and helpful. The sunset views from the lobby balcony overlooking the bay are incredible and so photo-worthy - don't miss them! Took in a morning hatha yoga class and even convinced my husband to join in on one of the daily aquasize sessions - otherwise our back sides would start to take the shape of beach loungers. I love that they ring a bell when there were whale sightings - saw whales almost every day of our stay. Cons (minor, not vacation spoilers) * Booked the spa for hydrotherapy and couples massage - massage was hot stone (OK) but room was unusually cooler so never really warmed up during the treatment. * One comment on restaurant desserts, need to make sure thoroughly warm the cake/tart desserts before adding cold ice-cream to them - otherwise not so tasty. * The process of getting from the Secrets side of the hotel to the Dreams side of the hotel (for access to more restaurants) is a bit cumbersome - too many elevators (need to use at least 2 ) and long waits during the evenings for elevators with some placed out of service after 8 pm. This is our second trip to a Secrets resort in MX. If you get the chance, try Secrets the Vine in Cancun (our best Secrets resort stay so far). Don't worry we will be back in the not to distant future to Secrets Vallarta Bay too.

Once again Secrets VB nothing short of exceptional. All the staff is so very friendly (Sergio in Market Cafe) - but the standout is Jimmy with entertainment team. He is nothing short of professional, yet fun loving - he does an outstanding job! 👏🏽 Once again my only complaint is no Pino Grigio vino blanco. And, I do miss being greeted getting out of the taxi with a wet towel, glass of bubbly and hearing “welcome home”.

Owwowwowwow! This is my word for many things, in this case it means unbelievable. I’ve been to many five star resorts over my 52 yrs and if I had to give this place stars it’s a 13 wow wow our favourite number. Ten of us came for our friends 60th birthday. They are preferred members. They treated us all as preferred members. We all had our own butler. Ours was Jose Becerra. We have never had a butler before. Jose was so helpful, kind, always happy to see us, spoke English very well and was there for us at a minute notice. My husband broke his leather sandle and Jose got him all fixed up very accommodating. He even made sure we arrived home safe. I will miss Jose. Definitely will be back to this secrets and request Jose ! I love PV always feel safe here. Just like they say when you arrive at Secret welcome home. I felt at home ! Secrets from the welcome beverage, hotel, food to the staff top notch! I have many food allergies and they made everything perfect this doesn’t even happen back home. We went snorkeling, fishing, whale watching just beautiful. We seen many whales from secrets everyday throughout the day and it was amazing. I never went without a drink the pool waiters were there before my drink was finished. All the staff that we encountered were kind, friendly, funny, engaging and fast! I can’t say enough great things about this place! Love it The only thing I can complain about is about the guests. The holding of the poolside lounge chairs. I know this is a thing at every resort. Secrets has a sign posted at the towels at the pool that u can’t reserve the chairs longer then 30 mins. This did not happen many guests saved there spots everyday and never even came to the pool. Every day we would have to wait for people to leave so we could all share four chairs. Which was fine for us as some of us would be in the pool and some standing talking to other guest we became friends with it was just nice when we could all have our own chair in the afternoon. It would be nice if they just wouldn’t allow saving chair at all. Then there would always be chairs available. I don’t want to end on this note because this by far is the best resort I’ve been to in my life and will definitely be back and I don’t ever go to the same place twice. Love the preferred member

I have been to all inclusive resorts a total of about 20 times in the last 25 years and this is by far the best one yet. The food at all the restaurants was consistently good. The only restaurant I didn’t try was the Mexican one (Tamarindo). All the ones I did visit the meals were hot, came on time, food was fresh and great quality. The drinks were also consistently good as well which is sometimes an issue at other resorts. My only minor suggestion would be for the resort to have more entertainment to offer at night, especially since this is an adult only resort. It was very quiet and not much going on past the odd thing in the lobby which ended fairly early in the evening (live music, karaoke etc). I will definitely be going back to this resort which is not something I typically say about all inclusives in Mexico!

Overall we had a great time! the resort is really nicely updated, the rooms were beautiful and our butler, Jose, was fantastic! The food was butter than expected. I am also Celiac and they were really accommodating to make sure I had gluten free options. Jose really went above and beyond to help with food for me. The main pool was really nice because it was heated so it was really warm. However, I wish the pools were bigger instead of smaller individual pools. The reason I gave it a 4 out of 5 stars was mostly because of the entertainment. There was hardly any shows but one. I have been to many other Secrets/Dreams and there has been nightly shows. There were no themed nights or parties either. This is the area they could improve upon. However, if you don't care too much about the shows, I'd highly recommend this resort. Beautiful rooms, wonderful service, and good food.

We have been to Secrets Vallarta Bay many times over the past few years. It's one of our favorites and it feels like it's making a bit of a comeback. Updates I noticed: Our room was the cleanest it's ever been The pool has definitely received upgrades - all the tile was in great shape, they were very clean, the pool maintenance crew checked the water multiple times per day, and they were actually heated! The customer service has always been excellent, but the room service was better than it's been - the few times we needed an ice bucket it took minutes instead of an hour. We visited the Oasis Cabana on the Dreams side and it has had a complete overhaul since our last trip. Brand new and the pool was upgraded and heated. No nagging from the Vacation Club to upgrade, just great service and friendliness. The beach is in better condition than I've ever seen it and it seems there are less vendors. Can't wait to go back next winter!

The resort is nice, however, the rooms are a little dated but clean. The food was great at each restaurant we ate at. The staff at the resort is very friendly and helpful. Our Butler, Jose, was awesome! He made sure we had everything we needed. During our stay, we experienced a water leak under our sink. Jose ensured the leak was repaired expeditiously. Additionally, he went out of his way to make reservations for our group both on and off property. We really appreciated him going the extra mile for us.

Fantastic Trip! We stayed at SVB for 5 nights end of December. A truly wonderful resort - in our opinion, the food is not as good as Secrets Bahita Mita (we stayed there Nov 2025). However, the service was top notch. Special shout out to Jose Becerra, our butler as he checked in with us every day and taok care of reservations or anything that was needed. We will definitely be back. If your looked for a great resort - this is the place!

Our recent stay at this resort offered many exceptional features that contributed to an enjoyable experience. The accommodations were outstanding—spacious, impeccably clean, and thoughtfully designed. The swim-out pool provided a luxurious touch, and the resort grounds were beautifully maintained, creating a serene atmosphere throughout. Dining was a highlight, with excellent food quality and variety across all restaurants and the buffet. Service was consistently professional and welcoming, particularly at the Market Café, where staff went above and beyond. Additional amenities such as the coffee shop and gelato bar were delightful, and the lobby deck offered stunning sunset views, making it an ideal spot for evening drinks or morning coffee. However, there were aspects of the experience that detracted from the overall enjoyment. The poolside music during the day was excessively loud, which made relaxation challenging. In the evenings, entertainment programming between Secrets and Dreams lacked coordination—the venues are situated so closely that simultaneous events, such as karaoke at one resort and a DJ at the other, created an overwhelming and discordant atmosphere. Additionally, the persistent efforts by Hyatt staff to promote membership programs were intrusive. Multiple approaches were made, often with offers of discounts on services, which felt inappropriate for a premium vacation experience. Guests should be able to enjoy their holiday without feeling pressured by sales tactics immediately upon arrival. In summary, while the resort is visually stunning and offers many exceptional amenities, these issues—particularly the aggressive membership promotions and poorly planned entertainment—would influence our decision to explore alternative options for future stays.

We travel a LOT, and this resort is at the top of the list for overall experience. Top notch service, good food, incredible room, beautiful grounds, and the view is incredible. I recommend going December - February to see all the whales playing in the bay. Two people are very deserving of special mention. Adrian at the breakfast and lunch buffets is the absolute best! He had our table and drinks ready as soon as he saw us. He went out of his way to take our plates as we were walking and take them to the table for us, and he brought us a special dessert on our departure day. A very friendly, attentive, delightful person. Also, Junior "Why Not" in pool service. He would make a place for us every day and brought us fresh drinks whenever he saw us getting low. He always had a friendly smile, and he works SO hard taking care of everyone.

Secrets Vallarta Bay was a wonderful experience from start to finish. It was our first time at this resort. We travelled in early December and stayed for 9 nights. We were greeted by friendly staff and introduced to Maricruz, our UVC rep, who was absolutely great. She is so welcoming and helpful and made our stay very special. We would also like to thank Gibran. a very knowledgeable and friendly fellow who helped us with our membership. We especially loved the beach and the restaurants. The food and drinks were terrific and the service was superb. A special shout-out goes to Hector, Octavio and Rosendo at Oceana as well as to Alfonzo, our waiter at the Wine Cellar dinner at Bordeaux. Our favorite restaurant was Tamarindo, the Mexican restaurant, where we went three times and each time were waited on by Jovan and Octavio who made every meal a very special experience. Alma, who oversees that restaurant, does a great job. The only thing we thought could be improved at this resort is the nightly entertainment in the lobby and in the theatre on the Dreams side. We would recommend a city tour. Ours included a stop at a tequila facility for tastings and lunch at a nearby restaurant and was very enjoyable. We had a fantastic time at Secrets Vallarta Bay and definitely recommend this resort. We will certainly return!