The Westin Lake Las Vegas Resort & Spa

Travel Date: February 28, 2025

I've been wanting to stay here for a while, but the reviews were often brutal. We stayed for a weekend in early February and it was so beautiful and quiet. Yes, the place could be a bit more polished and renovated here and there, but we loved it. It felt...

I've been wanting to stay here for a while, but the reviews were often brutal. We stayed for a weekend in early February and it was so beautiful and quiet. Yes, the place could be a bit more polished and renovated here and there, but we loved it. It felt more like a resort than any property on the Strip! Staff was nice, room was spacious and clean. We had supper and breakfast at Rick's Café, delicious and our evening waitress was great. The scenery and peacefulness around the property is relaxing, just sitting outside on the terrace, reading, having a beverage and chillin' is a complete ''de-stresser''. Firepits at night is a nice touch! Don't expect the color & noise of the Strip here, don't come here for that. This weekend stay away from the Strip before staying on the Strip is a complete package for a dual style LV experience. Would love to return and probably will next year! Recommended! :) Enjoy!

Travel Date: January 31, 2025

We were quite surprised by the hotel, as it seems pretty rundown. There are public area carpets that are very worn down. In the room we were supposedly upgraded to there were a few things didn't even work: TV or the remote; the TV was on when we arrived but...

We were quite surprised by the hotel, as it seems pretty rundown. There are public area carpets that are very worn down. In the room we were supposedly upgraded to there were a few things didn't even work: TV or the remote; the TV was on when we arrived but couldn't be turned off with the remote and no buttons on the TV itself so it had to be unplugged so we could to sleep (we requested it be fixed the next morning - nothing changed). The mini-fridge wasn't working, the toilet roll holder kept falling off its seat, there was debris under the foot of the bed which we requested be taken care of the next morning but was only scattered around more. We went to breakfast once, but the heating pans didn't have the sterno cans lit so the food was cold. The desk staff was pleasant, but staff in the breakfast restaurant seemed a bit aimless at times. We were supposed to stay seven nights, but gave up after three and went someplace nice.

Travel Date: October 31, 2024

Everything was great! The food quality? Excellent! Room service? Fast and delicious! The staff in the dining area for breakfast were attentive , warm and friendly. I couldn't keep from tipping everyone including the shuttle drivers and the valet staff. With so many dour and sour people these days in...

Everything was great! The food quality? Excellent! Room service? Fast and delicious! The staff in the dining area for breakfast were attentive , warm and friendly. I couldn't keep from tipping everyone including the shuttle drivers and the valet staff. With so many dour and sour people these days in hospitality, it was a holiday with in a holiday to have such great food . service and accommodation. Now I know why the KC Chiefs booked the whole resort during Superbowl. Special shout out to their GM- Greg Gooding. He handled a minor blip with speed and assurances. Stay here and avoid the pollution and chaos on the strip. Uber into town was $36 to 56 depending on what you wanted and when you took it. I will definitely be back! Great value for the price.

Travel Date: September 30, 2024

We returned to this hotel after having been married there 20 years ago under the gazebo. My goal was to have dinner under the gazebo where we were married. The brand changed from Hyatt to Westin, so I was curious if it would make a difference. Our plans for dinner...

We returned to this hotel after having been married there 20 years ago under the gazebo. My goal was to have dinner under the gazebo where we were married. The brand changed from Hyatt to Westin, so I was curious if it would make a difference. Our plans for dinner were met with the hotel not being staffed up on a Monday, and that was explained to me a couple days before we were expected to arrive, from a wedding coordinator that was "very busy with a big wedding that weekend" . She made no other suggestions including venues off-site or even their own restaurant, Rick's, since their fine dining restaurant was closed on Sunday and Monday, our anniversary day. Driving up to the property, now with more mature trees and flora, I had a chip on my shoulder, I will admit, as I am still in hotel sales, having felt the curse of limited staffing in the hospitality industry. After all, this was a life moment to be shared with glee. With a sigh of releif and a big smile, it was all turned around as the front desk staff annonced that they were indeed sorry they could not accomodate our request, offering us a substantial guest room upgrade, food & beverage credit, and a couple of cocktail coupons instead. We enjoyed a great dinner on Sunday night at Rick's, spent some time in the pool and hot tub, stretched out in our suite, and rekindled our relationship with pictures in familiar places. It is still a grand resort regardless of the brand. Well done!

Travel Date: September 30, 2024

Wow, this place is awesome! If you want a break from the Vegas Strip then drive 40 minutes to the Westin on Lake Las Vegas. Beautiful property, friendly staff and so relaxing. Food was good, pools were nice, and convenient to both Lake Mead and the Hoover Dam. Highly recommend!

Travel Date: September 30, 2024

This resort might have been gorgeous when it first opened - but not in 2024. A huge, beautifully-designed hotel complex but many things were in disrepair. My husband and I were there for two nights at the end of a lovely two-week trip and this resort was very disappointing. A...

This resort might have been gorgeous when it first opened - but not in 2024. A huge, beautifully-designed hotel complex but many things were in disrepair. My husband and I were there for two nights at the end of a lovely two-week trip and this resort was very disappointing. A two-night stay and we had three different rooms. First room was a bit dirty and it was offered as a “beautiful view of the lake”. Patio was filthy with lawn care debris all over it and very dirty chairs. You could not see the lake because of trees. Dog (or some animal) feces in the dirt in front of the patio. Shrubs around the patio were a mess. So, after we tell them we don’t want that room, we get a room with a clogged sink (what do people wash down these drains to clog them like that?) and after 5 phone calls for plumbing maintenance, we get a guy who couldn’t clear the drain…so we had to move again….for a two-night stay. Pool was dirty with stained bottom and black mold all over the bottom. We didn’t stay in the water very long. All over the property, the landscaping was messy with dead bushes and palm trees on their sides. A lot of things needed some good maintenance.

Travel Date: September 30, 2024

We decided to come to Vegas a night early and wanted to stay outside of the strip. We met up with some friends and stayed in this village. Overall, the atmosphere is great. The lake is beautiful and the pool setting is so nice. The lobby and overall welcoming needs...

We decided to come to Vegas a night early and wanted to stay outside of the strip. We met up with some friends and stayed in this village. Overall, the atmosphere is great. The lake is beautiful and the pool setting is so nice. The lobby and overall welcoming needs overhauled. Letters missing from directions on the wall and the carpet was in need of a good cleaning. We were upgraded to a pool view room on the 9th floor and our room stayed so hot. The whole floor could not keep up with the heat. Our friends were in the VIP suite on the 8th floor and it was cooler and presented much better overall. Would have loved to have opened our Juliette balcony doors in the evening but there were no screens and a sign was posted on the doors stating to not leave them open due to insects. The concierge service was fantastic. Breakfast buffet was decent but the wait staff was overwhelming at our table. Views-stunning. Just some cleaning and a few overhauls and this place could really be top tier.

Travel Date: August 31, 2024

Don’t stay here! If you’re visiting Lake Las Vegas consider another hotel. Most hotel amenities are closed, including spa (permanently closed), lower pool with water slide (open on Saturdays only), beach and access to the lake is only open on Saturdays and Sundays. Restaurants are closed, coffee shop closed, basketball...

Don’t stay here! If you’re visiting Lake Las Vegas consider another hotel. Most hotel amenities are closed, including spa (permanently closed), lower pool with water slide (open on Saturdays only), beach and access to the lake is only open on Saturdays and Sundays. Restaurants are closed, coffee shop closed, basketball court closed, overall the place looks like a ghost town. Directional signs are falling off the walls, water fountains are non-operational, the “gym” is smaller than any other hotel gym I’ve seen. I actually thought I was walking into some off site area, perhaps a small workout room designated for employees only. Front Desk staff were friendly and apologetic, but overall we didn’t get what was advertised or what we paid for. Don’t waste your money staying here.

Travel Date: August 31, 2024

We expected this to be a great stay but it quickly went the other way. To start we booked our stay two months ahead of time. I also checked in with the hotel the day before our check date via the app. We booked a premium lake view room. I...

We expected this to be a great stay but it quickly went the other way. To start we booked our stay two months ahead of time. I also checked in with the hotel the day before our check date via the app. We booked a premium lake view room. I had requested a higher floor as well. When we arrived to check in we were given a room on the third floor which is one floor below the check in area. So this means the higher floor option and nice view of the lake that we paid extra for were out. We were told they didn’t have any other rooms which Is crazy because we booked two months ahead and that I checked in a day early. I’d expect this if we just walked in with no reservation. When we get to the room there was a coffee cup sitting outside the door in the hallway. (This coffee cup sat there for three days getting more moldy with housekeeping and other staff walking by it daily and not picking it up) So now the room… We had a sideways facing room with smaller arched windows so our lake view wasn’t very lake view. It was a view of the small beach area and rear courtyard of the hotel. Also the windows were so dirty you had to put your face on the glass to see out. The rest of the room was ok. The biggest problem of the stay was that we did not receive housekeeping one time. We stayed for 5 days and never had a room cleaning. We spoke to multiple staff at the front desk at all times of the day and night including a manager and every time we were told “we’ll send them in” but it never happened. We would even call when we left for the day to make sure they’d clean the room. I had to goto the desk and get my own towels and paper products to restock the room daily when we would come back to find the room untouched. It was like a bad dream, almost laughable as to how this could happen. It seems as though this property doesn’t have their systems in place. Another example as to how bad the housekeeping service is at this property is the gym. It’s probably the worst gym I’ve seen at a hotel. It’s absolutely filthy. As a side note be aware that there is also no 24 marketplace like at other even lower tier Marriott properties. So if you want a snack or drink after the restaurants or bars close your only option is the vending machines which is again laughable if you think about it. You would think that this is supposed to be a better experience being a Westin and being in Lake Las Vegas. It’s unfortunate because the area is so beautiful but the next time we’ll just stay at the Hilton. Good luck…