Secrets Tulum Resort & Beach Club

Secrets Tulum property is not as luxurious as some other Secrets I’ve stayed. Olio restaurant with server SERGIO was GREAT! He’s very attentive and he’s a great server. My husband and I enjoyed him each night we stayed!!!! Sergio customer service was perfect 💚💚💚

We had an absolutely wonderful vacation at Secrets Tulum! From the moment we checked in the staff were so friendly and attentive. Also, we couldn't get over how quiet and peaceful the resort felt - there were days we had pools completely to ourselves :) The beach club was also...

We had an absolutely wonderful vacation at Secrets Tulum! From the moment we checked in the staff were so friendly and attentive. Also, we couldn't get over how quiet and peaceful the resort felt - there were days we had pools completely to ourselves :) The beach club was also beautiful, and the daily shuttles were so convenient! Although all of the staff were wonderful, I'd like to say a special thank you to the manager, Luis, and Edgar, our server, at Jasmine. We would also like to thank Miguel at Barefoot Grill and Santiago at Bluewater Grill for their amazing service. Walter also went above and beyond for us at the spa! Ever at the breakfast buffet was so friendly and helpful, and Alberto at Olio was also so wonderful! Fabian was our bartender most nights at the Rooftop Terrace, and he also made sure we always had full drinks and lots of laughs :) Our only feedback is that the restaurant menus in the app were hard to access. As a vegetarian, I always want to check ahead of time that there are options for me, so having access to the menus would have been so convenient. That being said, our stay was absolutely wonderful! Our swim out suite was comfortable and spacious, and housekeeping did a great job. We also celebrated our 5-year anniversary while we were here, and the staff at Jasmine made the night extra special. Thank you, and we can't wait to come back!

We enjoyed an amazing week at Secrets Tulum (end of February)! We've stayed at many resorts throughout Mexico, and this was the best. One outstanding feature of this resort are the people who work there - BEST service ever!! They absolutely were a big part of making our stay wonderful....

We enjoyed an amazing week at Secrets Tulum (end of February)! We've stayed at many resorts throughout Mexico, and this was the best. One outstanding feature of this resort are the people who work there - BEST service ever!! They absolutely were a big part of making our stay wonderful. As for the resort itself, the rooms were modern and comfortable, the pools were warm and not crowded at all (most days we had the Zen pool to ourselves), food was good at the al a cartes and really good at the special buffets they put on (Gala Night included tomahawk roast beef and crab legs!), and the house Cab Sav wasn't bad. The beach is absolutely stunning, and we didn't mind the shuttle to get there as we saw parts of Tulum we wouldn't have otherwise seen. There is lots of new development going on close to the resort, so take advantage of the free bike tours to see it. It was only a 15-20 minute walk from the resort to the Chedraui, and from there easily walkable to the downtown area (much cheaper here than the Hotel Zone where the beach club is located). Although if all you need is a pharmacy or convenience store, there are a few very close to the resort. Highly recommend this resort!!! 5 stars. Notes: - We did not stay in Preferred. - We had a swim up king room in Bldg 3 backing on to the quiet Zen pool - We used Pesos for tipping and shopping, with most shops preferring Pesos. - A lot of reviewers have said they find it confusing to get around, so here is a tip: Room numbers help you orient yourself: the first number is the building, the second number is the floor, last two is your room. ie: Room 3115 is Building 3, First floor, room 15. Level 0 is the ground where all the pools are. - If you have an iPhone, your calculator does currency exchanges. Click the bottom 3 dots and choose currency.

We have visited the resort twice and had an excellent experience each time. The hotel, service, food, ambience - it's all very nice. We loved eating at Olio. The food was spectacular. Special shout out to Chef Gonzalez who came out to greet us each night. He also had an...

We have visited the resort twice and had an excellent experience each time. The hotel, service, food, ambience - it's all very nice. We loved eating at Olio. The food was spectacular. Special shout out to Chef Gonzalez who came out to greet us each night. He also had an off-menu special lamb dish made for us on one of the nights. It was one of the best ever!! We also really liked eating at the Blue Water Grill. It's like eating in a forest - just carry your bug spray for the mosquitos :) Shout out to Jairo for making sure our meals were taken care of both at the preferred club breakfast as well as Grotto. Jairo went out of his way to fix our umbrella for us in the preferred pool area. He was awesome! Room service is on point, always correct and on time, which was great, esp. as we like to wake up with a morning tea. We took hydrotherapy and deep tissue massages. David, the spa manager was really nice and helped us with scheduling efficiently. The hydrotherapy guys were also quite helpful - there were some translation issues but they tried hard to make us feel the best so kudos to them for trying and with a smile always! Be mindful of your spa times. We entered late for our massage by 15 min given our hydrotherapy had taken longer than expected. The masseuse deducted 15 min from our massage automatically without informing us. After the massage, we were just talking about timing, when we realized what had happened and confronted her. Then she told us that given we were late, she had to cut it short. We informed David, who was nice to give us a complimentary 25 min massage the next day. We were satisfied with the resolution. Two things they need to work on are entertainment, sports bar, and coffee shop. We felt like there weren't many people who seemed interested in their entertainment. Given the resort is very spread out, there are pockets where people always hang around so they should have a common place for entertainment rather than spreading it out so people are around. Also, guests didn't seem interested in the buffet style theme dinners every night so one night it was a hit, the other nights it was usually empty. The sports bar is quite dingy and doesn't give a sports bar vibe. The coffee shop is nice but at a secluded spot near the entrance - almost feels very separate from the whole resort. Maybe try having an entrance through the main area? Overall, a lovely stay, we will be back!

This was by far the worst resort we’ve ever stayed at. From the moment we arrived, it felt like a 2-3 star experience at best. The rooms were dark and uninviting, with no warmth or comfort. The in-room bar was disappointing—just two beers, no liquor, and not even a bag...

This was by far the worst resort we’ve ever stayed at. From the moment we arrived, it felt like a 2-3 star experience at best. The rooms were dark and uninviting, with no warmth or comfort. The in-room bar was disappointing—just two beers, no liquor, and not even a bag of chips. Having stayed at other Secrets resorts, we expected a fully stocked bar and better amenities, but this was severely lacking. The bathroom lighting was so dim it was impossible to get ready properly. The breakfast buffet was located in what felt like a basement, with a horrible smell and stuffy atmosphere. Service throughout the resort was painfully slow—it took 15 minutes just to get water or coffee. The bars didn’t open until 10 AM, so if you wanted a drink in the morning, you were out of luck. Worse, there were no swim-up bars, and getting to the beach bar required a 45-minute shuttle ride, which was a complete hassle. The late-night bar was even worse—it felt like a dungeon and smelled like sewage. Restaurant service was so slow that we ended up going into town for dinner twice just to have a better experience—something you shouldn’t have to do after paying over $3,000 for an all-inclusive stay. The resort layout was inconvenient, everything was too spread out, and the elevator near our room was broken most of the time. To make matters worse, on a shuttle ride into town, we met other guests who felt the same way and had spent most of their time off-resort as well. It’s hard to believe this place has five-star reviews—either they’re paid for, or the reviewers have never been to a real five-star resort. If you’re considering a Secrets property, stay at Secrets Moxché instead. This place was a complete disappointment.

Our beach club host Gasper was always there for us with fresh towels, amazing seats, umbrella, table, etc. His great attitude and smile make him an amazing asset to the Secrets Beach Club. make sure to ask for him and he will treat you like a very special guest as...

Our beach club host Gasper was always there for us with fresh towels, amazing seats, umbrella, table, etc. His great attitude and smile make him an amazing asset to the Secrets Beach Club. make sure to ask for him and he will treat you like a very special guest as we were!

Great facilities and very friendly staff. Just be careful at the arrival: they will say you have 'won' the right to visit a partner resort (Akumel Tulum) and all you have to do is visit the space, get familiar and maybe next time you choose to stay there. Actually, you...

Great facilities and very friendly staff. Just be careful at the arrival: they will say you have 'won' the right to visit a partner resort (Akumel Tulum) and all you have to do is visit the space, get familiar and maybe next time you choose to stay there. Actually, you will see yourself in a sales day and they'll try to sell you 100 thousand dollars memberships - that's right! Other than that, it was a great place to stay.

We just had the best week! The property is beautiful, and the beach is a short 15/20 minute shuttle ride. Service is wonderful, we had some favorites, Sergio at the pool was so attentive we loved him, we spent most days there because of him. A few other standouts Nico,...

We just had the best week! The property is beautiful, and the beach is a short 15/20 minute shuttle ride. Service is wonderful, we had some favorites, Sergio at the pool was so attentive we loved him, we spent most days there because of him. A few other standouts Nico, Edwardo and Juan and the lobby bar bartender Jezrell! The beach was also lots of fun, starting with our shuttle driver Carlos! Fernando and Ivan at the beach were also wonderful! The water spin was lots of fun; I wish I could remember the instructor's name; he did a great job. We will for sure be back. :)

This is an amazing resort with loads going for it and overall we had a wonderful stay. Positives were beautiful, spacious rooms, that were very clean, comfortable and luxurious. Our concierge Alexis Casonva was amazing and very proactive, checking in on us several times in our stay and helping us...

This is an amazing resort with loads going for it and overall we had a wonderful stay. Positives were beautiful, spacious rooms, that were very clean, comfortable and luxurious. Our concierge Alexis Casonva was amazing and very proactive, checking in on us several times in our stay and helping us with several things. The ping pong table was missing from the pool and he arranged for it to come back within 15 minutes! As well as helping us with a late check out and a lost pair of sunglasses. This was all brilliant and made us feel like we were in a 5-star resort. Lots of entertainment day and night and really lovely staff running the activities such as Aqua Spinning and the bike tour. Thank you Azeal and Luna! Preferred club upgrade really enhanced the experience. The exclusive dining options, premium branded alcohol and snacks in the preferred lounge, upgraded minibar in room and concierge and made us feel like royalty. Huge resort to explore and loads of pools — nowhere feels overcrowded. Good variety of relaxing and more buzzing spots. Delicious breakfasts at Jasmine restaurant (only available if you are a preferred guest) Welcome from the staff was impeccable and made us feel like we royalty/A-listers. Every time we went to reception they remembered us and made us feel welcome. However, there was one big disappointment that soured the experience – the quality of the food. It just didn’t live up to expectations and didn’t fit the 5-star image the hotel has created. Both in terms of ingredients and cooking techniques. We stayed as preferred club guests so we had access to more exclusive dining options but some of these were very poor. We visited the grotto for lunch once and were so disappointed that we did not return. The menu sounded premium but what was delivered was not. The restaurant at the beach club was below expectations and inedible. A simple burger and chips was poor, alongside the Margaritas from the bar that tasted of very cheap alcohol. As a result we only visited once. We tried the Market Cafe buffet to see if this was better but we were disappointed when the chef didn’t cook the meat skewers fresh and gave us cold precooked items. He just didn’t seem to care or be bothered. The breakfasts at Jasmine restaurant were very good so we eat here every day. The only disappointment was not being able to get a barista quality coffee with breakfast here and having to travel to the Coco Cafe every time we wanted a good coffee. The preferred club lounge was the best destination for food and drinks and we returned here every day. Service in bars and restaurants was hit and miss - certain waiters were always friendly and listened well but others looked miserable, impatient and didn’t remember our requests very well. If we hadn’t of had the preferred club upgrade I think our experience would have been even more disappointing and not worth the money paid. Given the cost of a night at the resort we expected so much more in terms of the food. On our last night we were so fed up with the dining experience we went to a nearby hotel called Aflora, and dined at their restaurant Panza instead. If the food could be improved this resort would be perfect!

Great great service. The staff is so helpful, pleasant, and informative. Beautiful hotel. Lots to do if you want to get out of your lounge chair. Beautiful gym Relaxing spa service. The rooms are beautiful. If you fly into the new Tulum airport it is 35-40 minutes away. Food is...

Great great service. The staff is so helpful, pleasant, and informative. Beautiful hotel. Lots to do if you want to get out of your lounge chair. Beautiful gym Relaxing spa service. The rooms are beautiful. If you fly into the new Tulum airport it is 35-40 minutes away. Food is great, because of the small resort, there are 3 resturants, and some theme nights. Some of the recommendations to help the resort; The bathrooms that are unisex at the resturants. Men and women use the same restaurant. Should be separated. The seating is not comfortable, anywhere where you want to have a drink before and after dinner, there is no where you can sit without sand. The preferred club is not big enough to use, there is only enough seating for check in, the staff had informed us that it was under construction, however it was clearly done when you look from the other side. Not happy when you check in, sales people are trying to sell you timeshares. Under the bed lighting keeps coming on in the middle of the night. Floors are slippery in the hotel rooms, they need to provide a larger shower mat. Shuttles are not on a constant bases, because the resort is no where near a beach, you need to go to the beach club that is 15 minutes away. The transportation is a large open air vehicle that fits 32, not a golf cart that is explained in the listing. There is no seating outside that you can relax and have a drink. If the price point is right, we will return, but not in the near future.

Alexis Casanova, I can’t say enough about him and his teams service. His team contacted me on WhatsApp and we had first class service all week long. They catered to our every need. I even got asked if I wanted my sunglasses cleaned! I want to thank him, Sophie (entertainment)...

Alexis Casanova, I can’t say enough about him and his teams service. His team contacted me on WhatsApp and we had first class service all week long. They catered to our every need. I even got asked if I wanted my sunglasses cleaned! I want to thank him, Sophie (entertainment) Jesus (bellboy) Cesar (Amstar) Jazreet (bartender) Mike (beach club) all of them were great. Thank you for everything!

We stayed at Secrets Tulum and guess it was what we expected after reading the reviews. Staff was very friendly but after traveling all day, the last thing you want is a sales presentation on "credits" to be used at the resort. These are just coupons...like $60 off a $260...

We stayed at Secrets Tulum and guess it was what we expected after reading the reviews. Staff was very friendly but after traveling all day, the last thing you want is a sales presentation on "credits" to be used at the resort. These are just coupons...like $60 off a $260 massage which costs $50 on the beach. Very, very irritating way to start the stay. The food was pretty good in our opinion but specialty drinks were too sugary and not made with real fruit, Ariel in the sports bar was kind enough to dial up a game for me to watch. It was a bit or work and appreciated but after accidentally leaving a pull over of my favorite team behind, it was never returned. I checked security multiple times without luck. Not cool. The shuttle to the beach was fine and not a surprise since we read that this resort wasn't on the beach. Beach was very nice and food available. Probably the best part of the stay. There were several groups of heavy drinkers for the entire day and loud to wee hours in the morning at times but also not a surprise. This is a apparently a problem since we had to sign a "behavior contract" a check in which allowed the resort to expel guests if they get too unruly.

Hotel is new and clean, staff was friendly and helpful. All restaurants are good, theme nights were well worth attending. Bike tour with Luna was great! She's very knowledgeable and personable, we highly recommend the tour. The shuttle to the beach was scenic and we enjoyed most days at the...

Hotel is new and clean, staff was friendly and helpful. All restaurants are good, theme nights were well worth attending. Bike tour with Luna was great! She's very knowledgeable and personable, we highly recommend the tour. The shuttle to the beach was scenic and we enjoyed most days at the beach club. Overall a good first impression of the Sectets resort.

Had a great time at Secrets in Tulum. The hotel was clean, the food was good, the beach club and the beach were amazing, and the staff were attentive and friendly. We did the bike tour at 5 pm on one of the days and our tour guide Luna was...

Had a great time at Secrets in Tulum. The hotel was clean, the food was good, the beach club and the beach were amazing, and the staff were attentive and friendly. We did the bike tour at 5 pm on one of the days and our tour guide Luna was very friendly. She told us about the Mexican and Mayan culture and told us interesting stories. Would definitely recommend visiting this resort and also highly recommend meeting Luna if you get a chance. She not only does the bike tour but also works throughout the resort. Ask for her, she’s the best.

Secrets Tulum is on the right track to becoming the great resort it has the potential to be. The staff works hard and they take feedback very seriously. So the key to having a good time here is to understand that and to manage your expectations. My wife and I...

Secrets Tulum is on the right track to becoming the great resort it has the potential to be. The staff works hard and they take feedback very seriously. So the key to having a good time here is to understand that and to manage your expectations. My wife and I are here right now, so let me give you the highlights. The good: The resort itself is beautiful and very clean. The staff works very hard to maintain the site and clean the pools and swim-outs every day. The pools are not as cold anymore. They started turning on the heat and are at a comfortable level, including the swim-outs. The ambient music is VERY good. I can’t stress this enough. It’s all upbeat covers of popular songs ranging from the 80s to today’s music. It’s very loungy and creates a perfect vibe at the pool, lobby bar, and the restaurants. There are plenty of great activities to experience, such as bike rides, foam parties, silent discos, water exercises, Spanish lessons, you name it! The nightlife always provides plenty to do with a variety of shows and activities. The service is simply amazing. I would like to give a shout-out to Sophia and Samara for being amazing guides for the bike tours and being the life of the party at the pool foam parties. To Jairo and Erick for being our most excellent waiters and taking care of us every morning at the market restaurant. Also, huge thanks to Fernando for treating us like VIP guests and taking good care of us at the beach! Muchos Gracias! The rooms are very nice and have all the amenities you would expect from a highly rated resort. Everything works, and you almost have everything you need. Our shower was not draining properly, and a quick request on their app, and it was fixed in the following hour! Very professional. We were very impressed. The Hyatt app is very useful and well-made. I highly recommend you download it for your phone or iPad. The ad hoc BBQs on the rooftop are a lot of fun and delicious, we recommend them. The food is hard to comment on because I find this to be a personal opinion. I was fine with the food, but it was hit or miss; sometimes it blew me away, sometimes it was average. Things to improve: The sand around the pools looks nice, but it isn’t convenient. My wife is allergic to sand fleas, and she is being bitten nonstop the entire stay. This is why we avoid the beach, so why bring sand at the resort? Also, what is the point of the stations to clean the sand off your feet when they are located in an area surrounded by sand? I hope management reconsiders the sand and removes it completely; it’s kinda dumb and the sand gets everywhere, even in your room. Cocktails can be hit and miss; not all bartenders are equal. Don’t expect the same quality of drinks from one bar to another, but this is easily fixable. The air conditioning in the room is kinda loud, unfortunately, and rooms are not fully soundproof as the noise from the hallway penetrates the room at all times of the night, so if you are a light sleeper, bring earplugs! I was really hoping the room would come with basic alcohol so you could mix your own drinks to enjoy on your balcony or terrace swim-out. I am not talking about the beers in the fridge. We don’t drink beer. But the vodka, gin, rum mini bar, that many high-end resorts offer in your room. The pillows could be replaced with better high-end ones since the current ones are not very comfortable. Other than that, we had a great stay and we would definitely come back and get another swim-out room!

My friend's milestone birthday celebration at Casa Zamna Resort was an unparalleled success, transforming a simple girls' trip into an unforgettable memory. From the moment we arrived in our exclusive beachfront suite, we were enveloped in luxury. The private oceanfront access and dedicated restaurant were simply breathtaking. The spacious room...

My friend's milestone birthday celebration at Casa Zamna Resort was an unparalleled success, transforming a simple girls' trip into an unforgettable memory. From the moment we arrived in our exclusive beachfront suite, we were enveloped in luxury. The private oceanfront access and dedicated restaurant were simply breathtaking. The spacious room itself was impeccably appointed; the air conditioning was a godsend, and the bathroom was a spa-like oasis. The thoughtful inclusion of natural bug spray and sunscreen was a small but much appreciated touch. However, our idyllic stay wasn't without a slight blemish. The sliding glass door to our private balcony malfunctioned repeatedly, ultimately failing to latch securely on my final day (see attached photos). While maintenance was prompt, this persistent issue significantly detracted from the overall experience and warrants immediate attention. The culinary experience, however, was truly exceptional. I've stayed at numerous all-inclusive resorts in the Cancun/Tulum area (roughly three per year, for a week at a time), and Casa Zamna’s food was hands down the best I've encountered. The guacamole alone was worthy of a pilgrimage. Each dish, from the succulent lobster and perfectly cooked steak to the fresh fish and delicious shrimp tacos, was a culinary masterpiece. The shuttle service to the main resort, while requiring a 20-minute ride, offered even more impressive dining options. Beyond the exceptional food, the daytime entertainment at the beach club was fun and engaging. Activities like friendship bracelet making and dreamcatcher crafting were more than mere distractions; they fostered a wonderful sense of community and contributed to the lasting memories of our trip. As premium guests, we relished the complimentary hydrotherapy and added on spa massage services, a truly blissful and rejuvenating experience. The staff deserves special commendation. Their attentiveness and genuine warmth were infectious. They were incredibly accommodating without being overly pushy about membership sales—a refreshing change. The chef's personalized birthday meal for my friend in the exclusive restaurant was a particularly heartwarming gesture. While the premium spirits selection was impressive, the wine list could benefit from an upgrade. The Prosecco, however, was consistently delightful. The lack of bar service before 11 AM was inconvenient, particularly for those who enjoy mimosas with breakfast (availability of which seemed dependent on the server). Tipping practices felt somewhat inconsistent, leading us to tip generously those who provided truly exceptional service, including our concierge team (Eugenio, Benito, and Antonio) who meticulously planned our activities and meals, and the activity staff (Johnny and Adela). Areas for improvement include: * **Room Key:** Replacing the standard hotel keycard with a wrist band key would elevate the resort to the level of its luxury accommodations. * **Poolside Bar Service:** Service at the pool bar was inconsistent. * **Sliding Glass Doors:** The recurring issue with the sliding glass doors needs immediate and thorough attention. * **Restaurant Staffing:** Understaffing at some restaurants and the poolside bar resulted in slow service at times. * **Food Temperature:** The temperature of some dishes (specifically, at Jasmine restaurant) was inconsistent. In conclusion, despite the persistent problem with the sliding glass door, Casa Zamna Resort provided an extraordinary experience for my friend's birthday. The exceptional food, attentive service, and the thoughtful celebration details created an unforgettable trip. The resort's commitment to excellent service and creating a memorable stay almost entirely outweighed this singular significant drawback.

Restaurants were nice and food was good. Service was good. The stories are true about the air conditioning but they were good about fixing the issue. They do a great job of having activities and things to do throughout the day. The foot massage at the spa was fantastic

My husband and I and our two friends had an absolutely amazing time at Secrets Tulum. We loved how peaceful it was and enjoyed the atmosphere. One of our favorite things this whole trip was the activities team! Two of our favorite activity leaders were Luna at the resort and...

My husband and I and our two friends had an absolutely amazing time at Secrets Tulum. We loved how peaceful it was and enjoyed the atmosphere. One of our favorite things this whole trip was the activities team! Two of our favorite activity leaders were Luna at the resort and Johnny at the beach club. They were so fun and remembered us by name immediately after day one. Luna was cracking us up the entire time and made us special little flowers before we departed to take home with us. Johnny went out of his way to make bracelets with my friend and I when they ran out of room during the class. Our concierge, Gerardo, was also amazing with texting us every morning and tending to our needs. We cannot wait to go back and visit again!

Jhonny at the beach is the best part of the entire resort! You can tell he truly loves his job. He is extremely knowledgeable. Any problem you go to him with, he fixes right away. I looked forwarded to seeing him on the beach each day! He’s amazing

My experience at Secrets Tulum was incredible. My boyfriend and I stayed for 5 days in the preferred guest section and we experienced great service. The grounds are beautiful and well thought of. There are a wide selection of pools at the resort because it’s not a beach front resort....

My experience at Secrets Tulum was incredible. My boyfriend and I stayed for 5 days in the preferred guest section and we experienced great service. The grounds are beautiful and well thought of. There are a wide selection of pools at the resort because it’s not a beach front resort. I think that would only be my feedback, I wish the shuttle to the beach area ran more frequently. The food was good and the staff were very kind and accommodating. The resort wasn’t too busy which I liked, and it was very relaxing. The spa experience at the resort was probably my favourite part of the trip. The rooms were comfortable and clean. Booking excursions were kind of pricey though. Would definitely come back!

A mini vacay to this beautiful hotel it is all I needed it to come back full of good vibes from the hard working people I met on this trip. I want to take time to acknowledge some of them, Jair the sommelier and Miguel on the special dining night....

A mini vacay to this beautiful hotel it is all I needed it to come back full of good vibes from the hard working people I met on this trip. I want to take time to acknowledge some of them, Jair the sommelier and Miguel on the special dining night. Fernanda at the reception. Diego the main bar. Ventura at the Grotto. Edwin. Andrea at the Yoga. Olio amazing experience and Ventura who made the best choices for us. The Mexican show was amazing, full of culture and colors. My room was perfect. The beach club service outstanding as well. The Spa amazing experience. Thank you for this amazing experience.

We chose this place to be our Honeymoon destination. From the moment we arrived to the moment we left we were treated with the upmost respect and felt very welcomed to be here. We enjoyed every minute of our stay including the delicious food and drinks, the pool and activities,...

We chose this place to be our Honeymoon destination. From the moment we arrived to the moment we left we were treated with the upmost respect and felt very welcomed to be here. We enjoyed every minute of our stay including the delicious food and drinks, the pool and activities, and the beach club. A special shoutout to Rafa at the beach club for his above and beyond service.

Aldo has showed us so much hospitality, he has showed us all around and made it feel like home. He has took his time outside of his work schedule to help us around the property. He is so much fun and genuinely cares about us . Bluewater was the absolute...

Aldo has showed us so much hospitality, he has showed us all around and made it feel like home. He has took his time outside of his work schedule to help us around the property. He is so much fun and genuinely cares about us . Bluewater was the absolute best dinner, their salmon tartare was to die for. And the drinks at the pool bar were refreshing, the bartender made the best mangonada .

The staff made this experience! Ariel and Arianna were a blast! Jhonny, who runs the entertainment on the beach was so personable, fun and took the time to get to know us. Adela was also a blast! They made it feel like a personal experience. Aldo was attentive and made...

The staff made this experience! Ariel and Arianna were a blast! Jhonny, who runs the entertainment on the beach was so personable, fun and took the time to get to know us. Adela was also a blast! They made it feel like a personal experience. Aldo was attentive and made sure we had a great time. Overall, this was a very relaxing experience. The report never felt crowded! That was a huge plus for us. We had a great time. But those staff members made a good experience great!

I went with my husband. The hotel is great, service is good, albeit a bit intrusive (to my taste). The food is good but lacks local flavors. What I did not like and advise against is going to any of the presentations that are offered. They use your time to...

I went with my husband. The hotel is great, service is good, albeit a bit intrusive (to my taste). The food is good but lacks local flavors. What I did not like and advise against is going to any of the presentations that are offered. They use your time to sell you vacations without telling you all hidden conditions and details. That is very disappointing.

We found the resort to be very clean and staff was excellent. We weren't crazy about having to take a shuttle to the beach club which we didn't find worth going a second day. What I did like about the beach club was they had 2 small pools which was...

We found the resort to be very clean and staff was excellent. We weren't crazy about having to take a shuttle to the beach club which we didn't find worth going a second day. What I did like about the beach club was they had 2 small pools which was really nice. We stayed at the resort for the rest of our stay. We did have a swim out room which was only about 3 feet deep. Capacity was low when we were there so keep that in mind. We felt they had to many pools. With guests so spread out it was hard to get activities going. The prepared pool was the best pool. Drinks at the preferred pool and the activity pool were great. The drawback for us was the smoking in the pools and on the balconies. The balconies ran us and a few others in. That stunk since we had a swim out. The smoking right beside Barefoot grill with the smoke blowing at the tables was so inconsiderate. We moved tables and staff committed on the smoke too. Everyone has a right to smoke if they want too but we thought Mexico controlled this better. We know this depends on the crowd but beware this was far worse than any resort in D.R.

I've only ever visited the Tulum Ruins but that was several years ago. We usually stay just south of Playa del Carmen. We opted for a change this time and we're quite happy with our choice. We flew direct from Ottawa on AC Rouge to the new airport. Going through...

I've only ever visited the Tulum Ruins but that was several years ago. We usually stay just south of Playa del Carmen. We opted for a change this time and we're quite happy with our choice. We flew direct from Ottawa on AC Rouge to the new airport. Going through security was quick and easy, unlike Cancun. There was an AC rep waiting for us. We landed around 9:30 p.m. and arrived at the resort shortly before 11 p.m. The swim up room was beautifully modern, though dim lighting in the bathroom. The bathroom itself is quite large and fully stocked with amenities. The living area was spacious. We enjoyed room service upon arrival and a few times for breakfast. The swim up was perfect temperature. I know other reviews said it was cold and that may be partly due to time of year. I do believe it's also heated and we asked for the heat to be turned down, which did happen. All restaurants offered delicious meals but Mexican night (Wednesday) was my favourite. The casual restaurant by the "activity pool" was also open some nights for Mexican cuisine. We didn't mind the open-air shuttle to the beach which took maybe 20 minutes. We went every other day. It felt like a resort there too. It's one of the most beautiful beaches I've ever been to. Way better than the rocky beaches further north in Riviera Maya. Really enjoyed our stay. It will take a day or 2 to orient yourself with the circular structure but a good way to build up your appetite.

Secrets Tulum is undeniably a visually stunning resort with beautiful architecture and stylish design. However, as a newer property, there are several areas that still need significant improvement to meet the standards expected from a luxury resort. The biggest disappointment was the food. Overall, it lacked flavor and consistency. The...

Secrets Tulum is undeniably a visually stunning resort with beautiful architecture and stylish design. However, as a newer property, there are several areas that still need significant improvement to meet the standards expected from a luxury resort. The biggest disappointment was the food. Overall, it lacked flavor and consistency. The Market Café was the only restaurant we found somewhat decent. Unfortunately, the steakhouse served under-seasoned dishes, and room service meals consistently arrived cold and took a long time to be delivered each night. We stayed in a swim-out room, which was lovely in theory, but the water was quite cold and the pool is shared with neighboring rooms, offering limited privacy. It’s something to be aware of if you’re expecting a more secluded experience. Navigating the resort was confusing at first due to its large layout, and we only figured out the best way to get around on our last day. Service was also a letdown. Our concierge misinformed us on two separate occasions: once about a planned romantic breakfast that never arrived, and again when he assured us a restaurant reservation had been made. When we arrived, we learned the restaurant had lost power hours earlier—information he failed to share—resulting in an unnecessary $40 taxi ride. We also had to switch rooms due to loud ongoing construction, which was disruptive. Additionally, the beach is not easily accessible. It requires a 25–30 minute shuttle ride each way, and once there, the service was lacking. Staff on the beach were inattentive, and the food provided—specifically the pizza—was poor quality. Another surprising issue was the lack of authentic Mexican cuisine on the property. The menus heavily featured steakhouse and Italian dishes. If we had wanted that type of food, we could’ve stayed home. Despite all of this, we made the best of our time and enjoyed ourselves where we could. That said, I would not return to this resort and would caution others to carefully consider what they’re looking for in a Tulum experience.

Mr.Cheeks (Jose)at the beach club was very very good! Always had us with a topped up drink! Almost never needed to ask him for anything he already knew what we wanted! If you have a chance to meet him and be served by him you'll have a great experience!!

Mr.Cheeks (Jose)at the beach club was very very good! Always had us with a topped up drink! Almost never needed to ask him for anything he already knew what we wanted! If you have a chance to meet him and be served by him you'll have a great experience!!

Great adults only resort! Great food, service, amenities. Highly recommend staying here for a relaxing and fun experience! The resort offers a variety of activities and places to relax (if that’s what you want) or activities and party if you want to have some fun. The service was great and...

Great adults only resort! Great food, service, amenities. Highly recommend staying here for a relaxing and fun experience! The resort offers a variety of activities and places to relax (if that’s what you want) or activities and party if you want to have some fun. The service was great and we loved our room!

Secrets Tulum Trip advisor for Secrets Blanca My wife and I frequent the Secrets resorts and we really like them! We recently visited Secrets Tulum on our vacation. And this one visit promises not to disappoint! We were at the resort for 7 nights and 8 days. As I said...

Secrets Tulum Trip advisor for Secrets Blanca My wife and I frequent the Secrets resorts and we really like them! We recently visited Secrets Tulum on our vacation. And this one visit promises not to disappoint! We were at the resort for 7 nights and 8 days. As I said earlier we have stayed at most of the Secret resorts in Mexico and although the food is always delicious, Secrets Tulum is the best we have ever had at an all-inclusive resort. Bluewater Grill and Olio were our favorites. The foam party was so much fun we attended both times. I would like to personally like to thank Our concierge Laura for her extreme professionalism and insuring our stay was amazing, we never wanted for anything as Laura was always available and answered all questions. Sergio the pool waiter was amazing rates in our top 3 pool waiters in our 17 years of visiting Secrets. Luis at the Olio restaurant is another star employee. The Mexican night was better than most resorts , just a little loud so make sure you sit further away from the speakers if you want to visit guest at your table. Thank you Secrets Family! See you soon!

Been to about 15 all inclusives. This one falls near the bottom for food My girlfriend loves chocolate chip cookies and the welcome one was mediocre. The drinks were great at the lobby bar. The swim out room is drop dead gorgeous as is the overall place. Tough dealing with...

Been to about 15 all inclusives. This one falls near the bottom for food My girlfriend loves chocolate chip cookies and the welcome one was mediocre. The drinks were great at the lobby bar. The swim out room is drop dead gorgeous as is the overall place. Tough dealing with the thermostat last night. I will look into that today. We ate at the bluewater grill last night. Fish was dry and tasteless and they forgot to mash the mash potatoes we sent it back. We split my steak which was overcooked and not seasoned the soup and macaroni were great. If we get more of the same today I'll see if there's some edible food in town for the rest of our stay .

Overall, this is an excellent vacation resort. Food is good, favourite restaurant was Jasmine. Rooms are spacious and comfortable. Close to town, beach is great. Riding the shuttle is not a big deal. Staff is amazing! Zero complaints from us.

My Boyfriend and I stayed at Secrets Tulum in April and had a rocky start to our vacation. We had paid extra for the upgraded preferred club Room. The Preferred club experience in the lounge during check in and out was the worst I had ever experienced at any resort....

My Boyfriend and I stayed at Secrets Tulum in April and had a rocky start to our vacation. We had paid extra for the upgraded preferred club Room. The Preferred club experience in the lounge during check in and out was the worst I had ever experienced at any resort. This is unfortunate as it is a luxury upgrade, and this is why I am only rating this resort a 3 star. The Service at the preferred Pool was the saving grace of the preferred club experience. Pros: Preferred Pool – Excellent service by Salvador, great food and drinks, quiet and always had beds available. Mexican Restaurant – it was unfortunate that we only discovered this restaurant on our last night as it was the best food at the resort. Outstanding Tacos and service! Cleanliness – The resort itself is beautiful and very clean Spa: Excellent service at the spa – we had booked our complimentary Hydro spa experience and due to the time change on our phone we had showed up 1 hour late. The reception at the spa didn’t make us feel bad and was still able to accommodate us. Cons: Concierge service – We had a concierge by the name of Fernando, and we never met him once. He texted us on WhatsApp a few times and called our room twice. We had texted him several times with no response from him. When we did speak with him he had asked what restaurant we were dinning at on our third night and said that he would like to arrange something special. He never followed up on this or provided anything. We had asked for Hangers to be delivered to our room on three separate occasions in which they were only delivered on the third request (on the second day). The day before checking out we were told that we would receive an email with information on our shuttle back to the airport.. we never received this or any information on how to arrange a shuttle properly when asked. Preferred Lounge Check In: Check in seemed to be a smooth and a quick process at first. Upon checking in we had asked the lady helping us by the name of Frida if available would it be possible to upgrade our room for no additional charge (sometimes Resorts and hotels will do this depending on availability – and this resort seemed empty). Our Booking agent had previously sent an email to the hotel asking prior to our arrival as well. We were told by Frida that they did receive that email and upon checking availability that a swim up room was available. They would upgrade us to this room AT NO EXTRA CHARGE. We were then told to come back in 1 hour to pick up our room key. It was very clear and there was no miscommunication. When we had returned and were taken to our room and discovered it was the original room we had booked (Garden view Preferred club). This was a beautiful room, and we had no issues with staying in the room we had booked but we were frustrated as we were promised something different. We headed back to the preferred lounge where Frida had already left for the day. We had explained the situation to the other girl at the desk who told us nothing was put in the system, and she would have a manger come up. The Manager Kevin came to speak with us and after explaining the situation he offered no apology for any confusion and said that was not available. When we questioned why we were told something and then not provided that, he insinuated that we lied about the situation. This was extremely upsetting as a customer that paid a lot to travel to this resort. We were never offered an apology, and he was very rude. It set a very bad tone for our vacation. As a manager, he should have tried to make the situation right, but he made no attempt. Even if he could not offer us an upgraded room he could have done something else to apologize for any inconvenience we were caused (could have been as simple as sending a cheap bottle of champagne to our room to make up for the “miscommunication”). We were not upset about the room but more so the way that the manager Kevin handled the situation and accused us of lying. We never heard from the manager Kevin for the rest of our trip. It would have been nice for him to check in and make sure everything else was going well. Check out – upon checking out we were never given any direction on the shuttle back to the airport (which would have been pre-set up). We had gone to the preferred lounge to ask for direction on where to find this info as we were provided nothing. We were told that we must ask the desk downstairs. We went to the desk and the Amstar employees were VERY helpful (even though our shuttle wasn’t through AMSTAR). They got us a phone number for WestJet/ NEXUS so that we could arrange a shuttle. We were then told the shuttle pick up was at 7am for a 1pm flight. We had to spend 2.5 hours of our last day trying to get shuttle information and re-arrange a pick up time. When we asked our concierge and preferred lounge about helping us they offered none. If we had not asked one of the AMSTAR employees what to do, we would not have had any shuttle info to get us back to the airport as concierge only told us we would receive an email ( We never did). This was so disappointing as this is a service they should be assisting guest on if needed and ensure we have all necessary info explained. This added a lot of stress and wasted time to our trip. Nothing was explained to us when we checked in or out. Overall the resort is beautiful, but the customer service provided by the preferred lounge and service manager was lackluster. It added a lot of confusion and stress to our trip, which we were trying to get away from.

Just came back from the most incredible stay at Secret Tulum and I can’t recommend it enough. The entire experience was super relaxing and luxurious from start to finish. The design of the hotel, the atmosphere, the service—everything was on point. A special shoutout to Ariel, who truly went above...

Just came back from the most incredible stay at Secret Tulum and I can’t recommend it enough. The entire experience was super relaxing and luxurious from start to finish. The design of the hotel, the atmosphere, the service—everything was on point. A special shoutout to Ariel, who truly went above and beyond to make our stay unforgettable. Thank you for everything! We’re already looking forward to coming back.

Where do I begin…. Our first adults only and wow it exceeded all expectations!!! The design of the hotel is spectacular if you like fancy boutique style resorts this is for you. Defo go for a swim out pool and the views are to die for best holiday we’ve ever...

Where do I begin…. Our first adults only and wow it exceeded all expectations!!! The design of the hotel is spectacular if you like fancy boutique style resorts this is for you. Defo go for a swim out pool and the views are to die for best holiday we’ve ever had! The only tiny tiny issue is the food options there’s needs to be more but hey you can’t have it all. I’d also like to add the beach club is next levels and the vibe in a traveler who like fancy interiors and designs and this is up there with Dubai.

I had the most incredible time at Secrets in Tulum. Everything was perfect. Shoutout to Jhonny, Ariel, and Cristal for making our experience even extra special. The food and pools were amazing. Everyone was so nice. Would recommend to anyone.

My wife got hurt offboarding the boat in Playa DE Carmen. The staff welcomed us very nicely. As soon as they found out that my wife was hurt they sent medical assistance right away. They put on a very good bandage. The Resort in itself is an architectural marvel. You...

My wife got hurt offboarding the boat in Playa DE Carmen. The staff welcomed us very nicely. As soon as they found out that my wife was hurt they sent medical assistance right away. They put on a very good bandage. The Resort in itself is an architectural marvel. You can get anywhere within the resort in less than 3 minutes. My favorite restaurant was Jasmine. In some of the restaurants, I didn't find any food that I could eat due to my food allergies and restrictions, but they always accommodated and made special food for me. All the activities they had were incredibly amazing and very enjoyable. I would like to give a big shout-out to Ariel. He was our instructor for the bike tour the resort offers. He is very knowledgeable and has great English-speaking skills. He is very nice and courteous. He also helped us plan a trip to Chechintza. There were other staff members such as Aldo, Eduardo, etc., who were very nice and kind. I did not have any issues throughout my stay. Would love to come back.

The staff here was great, but there are a few standouts that should be recognized; Elizabeth from the UVC team was fantastic and made the stay here great, Mario as well on the UVC team was amazing. From the spa, Jonathan made the our hydrotheraphy session the absolute best we...

The staff here was great, but there are a few standouts that should be recognized; Elizabeth from the UVC team was fantastic and made the stay here great, Mario as well on the UVC team was amazing. From the spa, Jonathan made the our hydrotheraphy session the absolute best we could have imagined. Eduardo and Jose from the Beach Club put a capital S in service. The restort is very nice, the food at the breakfast Market was our favorite throghout our stay but could be great if there was more authentic flavors in the outlet restaurants. Please provide more robust wine program, especially for the Preferred club areas.

What an amazing week we had at Secrets Tulum ! From the minute we arrived at the property to the moment we left to go home we experienced amazing service and the most friendliest staff ever. The property is absolutely stunning and always well maintained . Probably one of the...

What an amazing week we had at Secrets Tulum ! From the minute we arrived at the property to the moment we left to go home we experienced amazing service and the most friendliest staff ever. The property is absolutely stunning and always well maintained . Probably one of the cleanest hotels in Mexico that we’ve ever stayed at . Short bus ride included to the beach club but we thought of it an an excursion and were fine with it. The pools at the resort make up for the hotel not being beach front . The food was always good and we could always find something we enjoyed for dinner. The hotel could benefit with an addition restaurant or two for dinner as we found it a little limited. Overall we had a great time and would high recommend staying here !

We stayed at Secret Tulum Resort and Beach Club, June 20-24, 2025 for (5d/4n) It was amazing from the beginning to the end. We flew into Tulum airport, which was pristine. We had a private ride to the resort. We stayed in building 4, adult only, all-inclusive junior suite swim-up...

We stayed at Secret Tulum Resort and Beach Club, June 20-24, 2025 for (5d/4n) It was amazing from the beginning to the end. We flew into Tulum airport, which was pristine. We had a private ride to the resort. We stayed in building 4, adult only, all-inclusive junior suite swim-up with the preferred club. Our concierge was Javier. JAVIER was professional, thoughtful, attentive, and went out of his way to ensure our stay was comfortable. He even arranged a couple of birthday surprises. The beach club had too much seaweed to swim, but it wasn't missed because everything we needed was on the property, a variety of pools, restaurants, bars, and the shows were great. We attended the listening party, and the African show was awesome. We met others and dined with them. The staff were friendly, attentive, and the place felt very safe. If you go, ask for JAVIER. You won't regret it. We will be going back!

Cristal, Ariana and Sam are the best! They are super kind and nothing is too much for them. They took us on the bike tour which was super interesting. We loved volleyball everyday in the pool, they are always a fun vibe and are super friendly!!!

Ariana, Crystal and Sam were absolutely amazing with the entertainment, they made sure everybody felt welcome and didn’t put too much pressure to do anything. They really went above and beyond to help everyone have the best time!

My husband and I had a great time at Secrets Tulum. The seaweed kept us away from the beach, but the resort was so amazing we didn’t miss not having beach time. We had excellent service from the staff. They were all so friendly. Jacinto greeted us every morning for...

My husband and I had a great time at Secrets Tulum. The seaweed kept us away from the beach, but the resort was so amazing we didn’t miss not having beach time. We had excellent service from the staff. They were all so friendly. Jacinto greeted us every morning for breakfast at Jasmine (preferred guests breakfast restaurant). We enjoyed the special fresh juice he recommended each morning. He taught my husband some Spanish and Mayan. Ivan at the preferred pool (Grotto restaurant and bar) made amazing drinks and served them with a smile. Cadillac margarita and mango with passion fruit margaritas were his specialty. He also made me the best old fashion. Samantha (Sam) & Ariana on the activity team took us on a bike tour stopping at a Mayan tomb, a Cenote, and a shopping area a 10 minute walk from the resort. We also played a few games of water volleyball with Sam and they both helped us make bracelets for our grandkids. We had a swim out room, which was new for us and we loved it. Preferred Club is the way to go at this resort. A lot of extra perks. Can’t wait to go back to see the friends we made during our stay. FYI-Tulum has an airport, which is 45 minutes from the resort. About 2 hour drive if flying into Cancun.

Excellent service Check in was easy and very friendly Beach club was great even though there was seaweed the amenities were great Preferred pool offered enough intimacy and wasn’t too crowded The amenities were top-notch: the pool and spa were clean and relaxing, the fitness center was well-equipped, and the...

Excellent service Check in was easy and very friendly Beach club was great even though there was seaweed the amenities were great Preferred pool offered enough intimacy and wasn’t too crowded The amenities were top-notch: the pool and spa were clean and relaxing, the fitness center was well-equipped, and the common areas were beautifully maintained. My room was spotless, modern, and very comfortable—clearly a lot of thought has gone into creating a space that feels both luxurious and homey. The restaurants on-site were another highlight. Each meal was delicious, whether it was breakfast, lunch, or dinner. The variety on the menu and the quality of the food really stood out, and the service in the dining areas was just as impressive as elsewhere in the hotel. Wilbert from the grotto staff was great I recommend the Mayan coffee Overall, I couldn’t have asked for a better experience. I highly recommend this hotel and look forward to returning in the future! Arianna et samara from the entertainment staff were great and very knowledgeable during the bike tour. I recommend to anyone even during low season

For our first time at an All-Inclusive we were happy with our five day trip. Our room was spacious and the bed felt like sleeping on a cloud. The hotel grounds span over a large area and you never feel like any space is over crowded. The various pools provided...

For our first time at an All-Inclusive we were happy with our five day trip. Our room was spacious and the bed felt like sleeping on a cloud. The hotel grounds span over a large area and you never feel like any space is over crowded. The various pools provided lots of options to move about. It is difficult to learn how to navigate. The signage throughout is somewhat misleading or incomplete and the elevator floor buttons do not match what the signs say, leaving the guests to figure it out. It took a good 3-4 days to feel comfortable getting around efficiently. With our Hyatt status we were able to access all preferred areas. The daily preferred breakfast at Jasmine was a highlight of our trip with our waiter Jacinto providing excellent service. He went above and beyond to make sure special dietary needs were met. The preferred pool was nice as well and The Grotto was open for preferred lunch. There were daily activities to choose from and usually a nightly event whether it be a show put on by the event staff or a movie night under the stars. Ariel from the event staff helped us find our way on our first day and from then on greeted us each time he saw us and promoted each upcoming event. We took a cenote tour for only $15 that is only offered on Thursdays (and a word of mouth thing, not publicized) . That was a highlight of our trip and we really appreciated Sam from events leading the group and the excellent service she provided. We were hoping for a trip to relax in a tranquil environment and that is exactly what we received for the most part. This was not a party environment which was a plus for us. Just a warning that your privacy isn’t always respected- a do not disturb light is not always respected. We had several knocks despite our DND light on. We also received way too many calls to our room, many of which were unnecessary such as staff calling to ask if our room was cleaned or if we received supplies we asked for (seems they could have internal procedures in place to figure this out). Also a warning to those who don’t want to be bothered with a sales pitch on your trip, the timeshare (they will say it’s not a timeshare) salespeople will try to get you to go to another Secrets location for a tour and lunch with the promise of future paid nights or credits. They will be milling around the lobby pretending to be your best friend. If you receive anything under your door from “VIP Services” or are sent to “VIP Services” after check in just know that’s the salespeople. We attempted to avoid them and they called our room despite not wanting to be disturbed. We finally firmly said no in the lobby to their tour and they wanted an explanation as to why we said no. They really ruin the vibe of this place and despite how friendly they seem they are people to avoid unless you really want to do a timeshare presentation.

Johnny, Ariel, and Arturo with the entertainment team deserve a raise. They made the trip a great time and everything they were involved with was super fun!

The resort was clean, the staff was friendly and very helpful. We had a blast and our concierge Laura was very helpful and always available. We will definitely go back.

The Things That Made Our Vacation Wonderful: Secrets Tulum Resort and Beach Club is a truly beautiful property, even without a beachfront. The abundance of pools throughout the resort more than compensates, with many featuring sand-bottom designs, comfortable lounge chairs, and cabanas. Swim-up bars offer convenience, and the rooftop pool...

The Things That Made Our Vacation Wonderful: Secrets Tulum Resort and Beach Club is a truly beautiful property, even without a beachfront. The abundance of pools throughout the resort more than compensates, with many featuring sand-bottom designs, comfortable lounge chairs, and cabanas. Swim-up bars offer convenience, and the rooftop pool is a standout feature—no sand necessary. It provides ample seating, free cabanas (outside of planned resort events), and a bar with swings for barstools—a charming and fun touch. Three restaurants are also located on the rooftop, along with the gym and spa. Another gem is the Blue Water Grill, located in Building 4. By day, it may not look like much, but at night, it transforms into a romantic jungle retreat lit by candlelight. The food and ambiance were outstanding—peaceful, intimate, and memorable. What truly sets this newly opened resort apart is its incredible staff. A special shoutout to: • Andrea (“our bonus daughter”)—a phenomenal concierge and person with a wonderful caring spirit. • Jacinto and Carlos, who delivered consistent, exceptional service in the restaurants. • Milton and Christian—our favorite bartenders, always anticipating our drink preferences and preparing them with care. • Jeremias—thank you for introducing us to the new tequila and for your sunny disposition. • Ahmad—from both the Grotto and rooftop pool—your pride and professionalism in securing pool seating and towels made a lasting impression. • Hector—at the Market Grill, thank you for making every breakfast enjoyable and for the cool towels! • Wilbury—in the luggage area (apologies if we’ve misremembered your name), your kindness was much appreciated. (Evander says hello!). • Gustavo and Dayanna—at the Blue Water Grill, thank you for creating such a fun and welcoming dining experience that we returned the very next night. • Yessica—your energy and efficiency reminded us of a true New Yorker—always on point and ready to serve with a smile. Our UVC Team: • Daniel—a delight to tour with. You made the history and culture of Tulum come alive, even including Spanish lessons along the way. Your warmth and respect were deeply appreciated. • Giuliani (not from NYC!)—Thank you for helping make our spa visit seamless and enjoyable. And finally, Aldo—you exemplify what a great manager should be. You addressed concerns openly, welcomed feedback without excuses, and engaged in meaningful conversations with us. Your willingness to learn and grow will surely lead you to an exceptional leadership career. ________________________________________ Things That Could Enhance the Guest Experience: Overall, the food across the rooftop restaurants was enjoyable, but a touch more seasoning would elevate the experience. For example, our first night at Oilo’s required us to request salt and pepper—a rarity for us. On another evening, the steak began flavorful but lost some of its zest midway through. More consistency in food preparation would boost satisfaction and culinary ratings. There is some confusion surrounding the use of coupons/vouchers. Whether due to travel fatigue or unclear communication from newer staff members, guests would benefit from clearer, more relaxed introductions to these perks. Instead of an immediate pitch, perhaps allow guests some downtime before discussing resort tours—maybe while they’re at the pool or by appointment. This would help the experience feel more personal and less rushed. The swim-out pool attached to our room was a fantastic feature. To enhance it even further, regular bug spray treatments on the patio and a sweep after rain to remove bugs—especially due to the lush vegetation—would significantly improve comfort. ________________________________________ In Conclusion: The heart of Secrets Tulum lies in its people. Every team member we encountered seemed to genuinely enjoy their role and was focused on ensuring guests had a wonderful stay. Smiles, Spanish lessons, and lighthearted conversations truly made the difference. Even as someone who loves lounging on the beach, I didn’t miss it thanks to everything this resort offers. Thank you again to Andrea, Jacinto, Carlos, Milton, Christian, Jeremias, Ahmad, Yessica, Gustavo, Dayanna, Daniel, Hector, Giuliani, Wilbury, our wonderful room attendants, and the ever-reliable minibar restocker (we didn’t catch your name, but you were amazing!). Would we return? Absolutely. We understand that new resorts have growing pains, but what matters most is how issues are addressed, and Secrets Tulum does so with grace and care. The commitment to continuous improvement and authentic guest service left a lasting impression on us. Sometimes, striving for excellence is even more meaningful than perfection. We are looking forward to Aldo following up with us. Mr & Mrs. Capers (room 3121)

We stayed at Secrets for our wedding anniversary. Our concierge Gabriel was fantastic. Despite only being made aware of the occasion upon check-in, he made sure to make our trip special! The staff were all professional, and they went out of their way to accommodate our every request. The beach...

We stayed at Secrets for our wedding anniversary. Our concierge Gabriel was fantastic. Despite only being made aware of the occasion upon check-in, he made sure to make our trip special! The staff were all professional, and they went out of their way to accommodate our every request. The beach club is a quick shuttle ride away from the main property. They offered a variety of restaurant options and we enjoyed every meal, especially breakfast at Jasmine. We did take a trip to the sister site to listen to some timeshare nonsense, but I thought it was worth it given they took $200 off our $300 excursion. Be warned: it’s not a wise decision if you have trouble saying no. After being adamant about my reason for going (vouchers), they got the memo and gave up on a sale…

We enjoyed all the activities they have planned though out the day. Cristal gave a lively salsa lesson and Ariel gave an informative bike tour through the neighborhood. We also attended the fireshow that left us in awe and the break dance show was world class. The service and the...

We enjoyed all the activities they have planned though out the day. Cristal gave a lively salsa lesson and Ariel gave an informative bike tour through the neighborhood. We also attended the fireshow that left us in awe and the break dance show was world class. The service and the servers at all the restaurants are kind and attentive to all your needs. La taqueria had delicious tacos, and everything was clean and we had a great stay. The beach club was beautiful and relaxing.

Terrible experience, food quality and service is so below par I don’t know where to begin. We stayed for four nights and I wish we could have returned home after night one. The three restaurants they offer appear to be a laughing joke. We’ve had better food in vending machines....

Terrible experience, food quality and service is so below par I don’t know where to begin. We stayed for four nights and I wish we could have returned home after night one. The three restaurants they offer appear to be a laughing joke. We’ve had better food in vending machines. Wait times for these onsite restaurants are ridiculous. The size of the rooms are minuscule and the offer virtually no amenities. This resort isn’t even located on the beach as they advertise (false advertising is a criminal offense.) We will not be staying at any secrets resort of Hyatt affiliate ever again. +$1,000.00 per night and very little to show for it is highway robbery. This resort falsely advertises a romantic all inclusive experience and falls incredibly short. DO NOT STAY HERE.

The most amazing trip away with my boyfriend. I cannot fault the staff and our amazing concierge, Laura. No ask was ever too much and she was extremely attentive throughout our whole stay. The hotel was beautiful and we never ran out of things to do as the staff are...

The most amazing trip away with my boyfriend. I cannot fault the staff and our amazing concierge, Laura. No ask was ever too much and she was extremely attentive throughout our whole stay. The hotel was beautiful and we never ran out of things to do as the staff are constantly providing multiple entertainment day and night. The hotel also has a beach club too, which is a 15 minute shuttle, which is perfect for those that love being by the sea. The food was also incredible, in particular the food at Jasmine, as well as great selection of drinks and cocktails. Thank you so much for our stay, we will definitely be back one day!

I will never stay here again. And especially not at casa Zamná. The pools are filthy. The shuttle is limited. We stayed at cada zamna. If you just hang out at the main hotel, you only have until 2:45 to hang out at the main hotel being if you go...

I will never stay here again. And especially not at casa Zamná. The pools are filthy. The shuttle is limited. We stayed at cada zamna. If you just hang out at the main hotel, you only have until 2:45 to hang out at the main hotel being if you go past that, you’re stuck until 6:30. The food is less than par. The alcohol is limited. But honestly it’s the filthiness of the pools that is the worst.

Spent 6 nights at Secrets Tulum, and had excellent service during our stay. Our concierge, Laura Cruz, checked in daily, making sure we knew the schedule and had everything we needed. We mostly lounged by the preferred pool - Sergio kept our cups full (ask for the watermelon Collins), Ahmed...

Spent 6 nights at Secrets Tulum, and had excellent service during our stay. Our concierge, Laura Cruz, checked in daily, making sure we knew the schedule and had everything we needed. We mostly lounged by the preferred pool - Sergio kept our cups full (ask for the watermelon Collins), Ahmed and Ajax always had my favorite daybed ready and made sure we had everything we needed. My favorite is the fresh afternoon towels they bring around! At night, Antonio in the preferred lounge made us the bed espresso martinis! Jasmine was our favorite restaurant and Miguel the waiter brought out several dishes for our large party of 6 to try! Everything was so good. We spent most mornings at Market Cafe, and Claudia and Evret would make me the “morning hangover drink” lol so good, mostly club soda I think. We went off the property one time, exploring the Cenote Calavera - it was only about 10 minutes away. Jesus at the bellhop desk helped us secure a taxi which was so great. Overall, this resort was very clean and very well staffed. We’ve traveled to Secrets Maroma, Playa Mujeres, Playa Blanca, and Cap Cana … if it’s important for you to see the water from the pool then secrets Tulum is not for you. The beach club is chill and well staffed, but a 18 minute shuttle ride from the resort. We only went for half a day. If you’re wanting to get a local Tulum experience but still stay all inclusive, this resort would be a great choice. Thanks for having us, Secrets Tulum! The Ledkins, East Texas

I recently stayed at Secrets Hotel Tulum and, unfortunately, my experience was far from what I expected from a so-called luxury destination. Upon arrival, my room smelled strongly of weed and cigarette smoke. When I asked to be moved, I was told no similar room was available—no solution offered. The...

I recently stayed at Secrets Hotel Tulum and, unfortunately, my experience was far from what I expected from a so-called luxury destination. Upon arrival, my room smelled strongly of weed and cigarette smoke. When I asked to be moved, I was told no similar room was available—no solution offered. The bathroom was not clean, and the toilet paper roll was already half-used, which is unacceptable in a hotel of this category. The food was decent the first day, but it quickly became repetitive and unappetizing. Hoping for something better, I ventured into Tulum town for dinner, only to find the atmosphere quite alarming. I saw people clearly under the influence of drugs lying on the ground, and even witnessed what appeared to be a fight between dealers. The level of insecurity was deeply concerning. It’s a shame, because Tulum used to be a magical destination. Now, it feels overrun, chaotic, and unsafe—yet prices remain as if it were still an exclusive paradise like Mar-a-Lago or Lake Como. Unfortunately, this hotel reflects that same disconnect: luxury prices without the service, cleanliness, or safety to match. I truly hope management and local authorities take action, because as it stands, I cannot recommend either this hotel or Tulum as a destination.

We came to Secrets Tulum to celebrate our honeymoon and my wife’s birthday. The staff has been incredible, and treated us exceptionally well. They’ve been very attentive to our needs and gone above and beyond in serving us. Rafael served us exceptionally well at the beach club for my wife’s...

We came to Secrets Tulum to celebrate our honeymoon and my wife’s birthday. The staff has been incredible, and treated us exceptionally well. They’ve been very attentive to our needs and gone above and beyond in serving us. Rafael served us exceptionally well at the beach club for my wife’s private romantic birthday dinner. Best steak and lobster we’ve ever had, the entire evening was perfect - we truly couldn’t have asked for a better experience!

My recent stay at Secrets Tulum Resort was, unfortunately, a major letdown. Although the property is marketed as new and luxurious, it feels far from it—more like a hotel that’s been running for 15 years than just over one. The rooms had a strong musty smell, the water pressure in...

My recent stay at Secrets Tulum Resort was, unfortunately, a major letdown. Although the property is marketed as new and luxurious, it feels far from it—more like a hotel that’s been running for 15 years than just over one. The rooms had a strong musty smell, the water pressure in the showers was weak, and on multiple occasions, housekeeping didn’t make up the room until as late as 4 PM. One day, my husband and I had to take a nap on an unmade bed—something I would never expect at a supposedly high-end resort. The food was poor overall, and we ended up dining out two nights—once in Aldea Zama and once in Tulum. Both evenings were unsettling. The streets felt unsafe, with open drug dealing and an alarming police indifference. I truly didn’t feel secure walking around. To be fair, the service at the hotel wasn’t terrible, but it simply couldn’t make up for the many flaws. Sadly, this was not the relaxing or luxurious experience we had hoped for. I cannot recommend this resort, nor the area, until there are significant improvements in both infrastructure and security.