Secrets Moxche Playa del Carmen

We had an absolutely amazing experience at Secrets Moxche - this was our first ever all-inclusive and to say our expectations have been set at the ceiling is an understatement. After researching over 40 different properties from multiple brands, we couldn't have been happier to stay at Moxche. Our honeymoon...

We had an absolutely amazing experience at Secrets Moxche - this was our first ever all-inclusive and to say our expectations have been set at the ceiling is an understatement. After researching over 40 different properties from multiple brands, we couldn't have been happier to stay at Moxche. Our honeymoon stay was from 4/30-5/8 (we ended up loving it so much that we decided to stay an extra night!). The service throughout the resort is impeccable - from check-in to housekeeping/bellhop staff, servers and bartenders and everyone in between, there wasn't a single time where we didn't feel like royalty. The welcomeness and hospitality of everyone we came across was truly outstanding. We played a couple rounds of golf at Gran Coyote but otherwise spent our entire time within the resort - all the restaurants were amazing and we were especially fond of the late night street tacos each evening! We also enjoyed the nightly shows and entertainment, so many fun events to attend! The majority of our days were spent at the Sugar Reef pool - we loved it so much that we were there 4 days in a row! **Very special shout outs to pool concierges Daniel and Elias for being so helpful day in and day out, and extra shout outs to our Sugar Reef server Fettucine Alfredo and bartenders Marco and Angel! (Woot woot!)** All these guys know how to keep the party going and the drinks flowing! Truly blown away by their service and kindness. Thank you Secrets Moxche for an unforgettable honeymoon! We will definitely be back again!

We loved Jessica, julio, gabriela, monica, surgio they made us feel at home. They noticed us every day and made us feel at home. We played volleyball with them every day. Gabriela made me a a bracelet!!! We really enjoyed them. We loved our time at secrets.

We absolutely loved the entertainment team at Secrets Moxche! Teams members like Aranza, Jessica, Daniela, Sergio, Julio, Gabriela, Monica, Felix, Uziel, Giovanni, Regina, Christian really increased our guest experience! We can’t wait to come back.

Aranza, Miguel, Jessica,Sergio, Gabriela, Felix, Monica, Julio, Daniela from the entertainment team they were amazing, we played pool volley every single day and we really love it. Quirky show is really good, best production. Sushi place is really delicious and we can’t wait for come back

Our third stay and it was amazing. Special shout out to Orlando and Faride for making us feel like family, welcoming us back! We were so surprised and happy to be recognized! Oscar at the tennis clinic was great! Did a great job keeping it active while catering to many...

Our third stay and it was amazing. Special shout out to Orlando and Faride for making us feel like family, welcoming us back! We were so surprised and happy to be recognized! Oscar at the tennis clinic was great! Did a great job keeping it active while catering to many skill levels at once. Aleksandra the concierge was the BEST and helped us get hibachi reservations for our anniversary (third stay and hadn’t ever had the hibachi experience until this trip!!) Jacob and Elias the pool concierges were so attentive. Alfredo the pool server went above and beyond! Thank you to all who made it a great third stay!

The entertainment team at Secrets is fantastic! Gabriella, Felix, Aranaza, Julio, Jessica, Sergio, Monica and Regina all helped to make our honeymoon amazing! My husband and I were the only people who showed up for a darts event and yet Felix was full of energy and made this such a...

The entertainment team at Secrets is fantastic! Gabriella, Felix, Aranaza, Julio, Jessica, Sergio, Monica and Regina all helped to make our honeymoon amazing! My husband and I were the only people who showed up for a darts event and yet Felix was full of energy and made this such a fun, personalized experience (he even gave us little souvenirs)! Gabriella and Aranza we saw most days we were at Moxché and they would stop to check in, inform us of activities and Aranza even made my husband and I bracelets on our last full day at the resort. Gabriella and Jessica led a wonderful kayak tour and provided us with information about the area which we appreciated. Regina led a bingo event at the Sugar Reef pool which was so much fun. Zumba with Daniella was also a hit! We loved karaoke at the Dark Horse, the silent disco on the beach, and the Gyspsy Club. Shows were hit or miss, but we loved the Quirky show! Our concierge, Paola was so helpful with our requests. Overall, food was good! Seasoul was our favorite restaurant. Their baja fish tacos were probably the best fish tacos we’ve ever had. Their breakfasts were also very good!

Aranza, Felix, Gabriella, Julio, Monica, Jessica, Regina, and Sergio in the entertainment team were all great! They all worked very hard to make our visit fun and entertaining! Paola in concierge was very helpful with our request. The resort is beautiful and the food is great as well! Make sure...

Aranza, Felix, Gabriella, Julio, Monica, Jessica, Regina, and Sergio in the entertainment team were all great! They all worked very hard to make our visit fun and entertaining! Paola in concierge was very helpful with our request. The resort is beautiful and the food is great as well! Make sure you

The best part of this Holiday has been the entertainment team, massive shout out to Aranza, Sergio, Regina, Jessica, Daniela, Jiobani, Uziel, Felix and Gabriella!! They made us bracelets, made sure we got to enjoy all the entertainment in the days! They really did take care of us, like no...

The best part of this Holiday has been the entertainment team, massive shout out to Aranza, Sergio, Regina, Jessica, Daniela, Jiobani, Uziel, Felix and Gabriella!! They made us bracelets, made sure we got to enjoy all the entertainment in the days! They really did take care of us, like no other holiday. The food has been incredible, we loved the Bisou The rooms were amazing! Will come again for hopefully a wedding, next time

Excellent all around Excellent staff Aranza, Sergio, Regina, Jessica, Uziel, Giovanni, Daniela, Felix,Julio, Gabriela has been great also elias from pool concierge , Fanny our amazing waitress have been excellent all very helpful and accommodating I enjoyed every single day of our stay and felt very welcomed

Thank you to the entertainment team they were amazing special shot out to Aranza,Sergio,Regina,Jessica,Daniela,Giovanni,Uziel,Felix, Gabriela please you need to meet them. Shows are amazing and is worth it Favourite restaurant bisou and suki See you soon

We visited this resort March 30 thru April 10. It was an expensive resort / vacation. We experienced very poor food options with an equal level of poor customer service and no facility to book any of the restaurants except the Japanese Teppanyaki which was mostly unavailable. In the interest...

We visited this resort March 30 thru April 10. It was an expensive resort / vacation. We experienced very poor food options with an equal level of poor customer service and no facility to book any of the restaurants except the Japanese Teppanyaki which was mostly unavailable. In the interest of balance the Italian was ok but only by default. The lunch option at Bamboo was very good but was the exception. All of the many other restaurants were not in keeping with the status of this resort and were well below what we expected. The food was more like a 3 star resort at best. The breakfast at Seasoul was excellent. In addition to the above the customer service was non existent inability to answer phones, deliver luggage golf clubs on time etc etc was totally unacceptable. The reception lady at Ember was extremely rude and unfriendly and unhelpful. The situation at the pool was ridiculous totally under resourced on pool beds of any shape or form every single day. You supposedly could not book or hold a bed but people did from 07:00am most mornings. This is not what you expect from a five star all inclusive and expensive resort. On the plus side our room was fabulous but we expected everything else to be also? Sadly the hotel failed miserably in all of the areas mentioned above. If you availed of the constant upselling in terms of the Sommelier etc! miraculously all queues and booking issues / disappeared and you could get whatever booking you wanted at any restaurant at anytime! I deliberately withheld this bad review to give the hotel the opportunity to respond by way of at least an apology. They did not directly address most of the issues we raised. But once again they ignored my complaints with a very non descriptive standard company statement which basically said this hotel was excellent. This response came from Carlos Núñez on behalf of the hotel management. It is apparent on many social media platforms there are many serious issues at this resort. We for one will not be returning and it is poor reflection of Mexican hospitality and basic good manners. It is interesting to note I contacted our travel agent on our return within a couple of days ie 14th April and the hotel response arrived on May 20th over a month later?? The staff were amazing but there are obviously much bigger issues they need help from senior management to resolve. If you are staying here and booking transport do not book Amstar as they are totally unreliable and failed to turn up for our departing transfer. The hotel staff promised and lied for the next half hour or so and then eventually told us they would not be coming. It is so frustrating to have such a beautiful resort being mismanaged and neglecting their clients who paid a significant amount to stay at this resort and be treated very poorly.

My husband and I came to Secrets Moxché for our honeymoon in May, & we had the best experience! There is truly something for everyone. From the spa, to the restaurants, to the amazing event team who makes every day so much fun! We got to know Sergio and Aranza...

My husband and I came to Secrets Moxché for our honeymoon in May, & we had the best experience! There is truly something for everyone. From the spa, to the restaurants, to the amazing event team who makes every day so much fun! We got to know Sergio and Aranza very well over the week we were there, and you can tell they really enjoy what they do. They were great at getting the guests involved and made the games so much fun to play! Would absolutely recommend this resort to anyone who asks!

LOVED the entertainment team! Dani, Julio, and Felix were amazing. Quirky show was very impressive. Always something to do and staff was very nice. The resort was very clean and staff was responsive to any requests. Overall a great experience and would return.

From the moment we arrived we were blown away. The hotel staff are all amazing and work so hard to make sure you have the best vacation. Nothing was too much trouble for any of them! We stayed in a king tropical view our room was spacious clean and we...

From the moment we arrived we were blown away. The hotel staff are all amazing and work so hard to make sure you have the best vacation. Nothing was too much trouble for any of them! We stayed in a king tropical view our room was spacious clean and we loved the bath on the balcony. We could see the sea from our room which was a bonus! A special mention to Aranza and Sergio from the entertainment team they always went out of their way to speak to us and we thoroughly enjoyed the water aerobics. The shows in the evening were the best we've seen in an AL resort. The gypsy club was great fun too. Now onto the best part .... The food! Incredible. Sea soul and bamboo for lunch were exceptional and I would like to specifically mention our service from Jhonathan and Armando. We thoroughly enjoyed speaking with them and their service was exceptional. We are going to learn Spanish and have made a promise to Jhonathan to learn by next year when we visit again. Our favourite evening meal: Suki (awesome sushi and the rock salt shrimp was delicious) Honestly you cannot fault this hotel. The pool concierge do their best with the loungers and yes the main pool gets busy but they keep on top of helping people find seats. We cannot wait to return!! Thank you Chris & Gemma

Secrets Moxché did not disappoint from the moment we arrived through private transfer they greeted us with towels. We had preferred club so check-in process was wonderful and easy no problems at all. Our room was wonderful huge bed amazing ocean view. Our cleaning person was wonderful. Anything you needed...

Secrets Moxché did not disappoint from the moment we arrived through private transfer they greeted us with towels. We had preferred club so check-in process was wonderful and easy no problems at all. Our room was wonderful huge bed amazing ocean view. Our cleaning person was wonderful. Anything you needed they would attend to you and bring it right to you. The food was absolutely amazing. My fiancé and I loved the buffet, Suki, and preferred Roof rooftop. Food was just the absolute best. All of the staff greeted you and treated you like you were family. The pools were all amazing so many different options to choose from and extremely relaxing. We just had the best time we will definitely be back.

We had the absolute best honeymoon/baby moon trip at Secrets Moxche! The staff was wonderful. Everyone was so friendly and made our days even more fun. Entertainment Team Favs: Aranza, Sergio, Daniela, Monica, Christian, Julio, Felix, Miguel Casteneda Pool Concierge Favs: Daniel, Victor, Saul, Elias, Carlos Pool Waiter Favs: Fanny,...

We had the absolute best honeymoon/baby moon trip at Secrets Moxche! The staff was wonderful. Everyone was so friendly and made our days even more fun. Entertainment Team Favs: Aranza, Sergio, Daniela, Monica, Christian, Julio, Felix, Miguel Casteneda Pool Concierge Favs: Daniel, Victor, Saul, Elias, Carlos Pool Waiter Favs: Fanny, Guadalupe, Guillermo

Room was very clean and kept up with on a regular basis. Food was always fresh and tasty. Entertainment team was amazing Aranza Sergio Christian Daniella Monica Julio Felix Megil Casteneda Pool concierge the best Elias Saul Carlos Victor Daniel Pool waiter the best Guillermo Fanny Guadalupe

We had the time of our lives!!! Sergio, Felix, Ari, Daniella, and Monica from the entertainment team did such an amazing job in the events making sure we had a great time and laughed a lot. We had the swim out room and it was so peaceful.

Coming to the end of our 2 week stay, we want to thank the Entertainment team Sergio, aranza, Felix, Julio,Monica. They made the fly by with everything they do. David the concierge, most helpful person around the lagoon everyday he would help us out in finding the best beds available...

Coming to the end of our 2 week stay, we want to thank the Entertainment team Sergio, aranza, Felix, Julio,Monica. They made the fly by with everything they do. David the concierge, most helpful person around the lagoon everyday he would help us out in finding the best beds available on the day. The best waiter around the pools we came across was fanny. Edwardo was 100% the best waiter we had over the last two weeks. Remembered what we liked every morning. By far the best trip we have had in mexico

Very sad to be leaving Secrets Moxche after an amazing two weeks stay. Everything is amazing from the hotel, food and the staff. We will be talking about this holiday for a very long time! A very special mention to the entertainment team Sergio, Arianza, Felix, Daniella, Monica and Julio....

Very sad to be leaving Secrets Moxche after an amazing two weeks stay. Everything is amazing from the hotel, food and the staff. We will be talking about this holiday for a very long time! A very special mention to the entertainment team Sergio, Arianza, Felix, Daniella, Monica and Julio. The pool waitress Fanny, Edwardo at Sea Soul and David the lagoon pool concierge