Riu Palace Cabo San Lucas

Our first time visit is fantastic! - so sad we’re leaving tomorrow. Thank you for giving us an unforgettable vacation! Only thing that bothered us is that we notice kittens on the property. They’re not adult cats but skinny kittens around 12weeks- and they need to be fed. Can your management get dry food to spread for the kittens. You’re such a big company with thousands of amazing staff - I’m sure you can manage that.

Pros The property is very nice but the best thing is the people. There are 2 pools and we spent most of our time at the Baja Norte pool where Esmeralda and Ulises always had a beer and a smile ready for me. They made me feel so welcome. The shows were also great. We’ve stayed at numerous resorts and sat through at least 50 shows over the years but the Crazy Show made us laugh harder than we ever have at any show. I loved it. Also the people running the shows were very welcoming and entertaining. DJ Johnny was so nice to us and so entertaining. The restaurants were also good. There were lots of selections available. The view from the hotel is amazing. It may be the best view in the area. Cons We went towards the end of spring break so the people in the next room were up all night cursing and laughing. The noise proofing is terrible and you can hear every disgusting word said. Not good for my young daughter. We slept with ear plugs in the first night. The front desk was very nice and moved us the next morning. The new room was much nicer and quieter. The old room was also outdated including having a broken shower nozzle and a running toilet. Not much of an inconvenience, just looked and felt outdated. The newer room we had was good. Also I need some white noise while sleeping so I tried to turn on the air conditioner fan. The fan setting did not work in either room, I think the function was purposely deactivated. It only came on when the air conditioner was running. Not a complaint with the hotel, just something to be aware of if you need white noise to sleep. Also the pools were nice but definitely need a little refurbishment. The tiles were breaking loose and looked dated, but not bad. The pros definitely outweigh the cons and we would happily come back, just not around spring break. Also be aware that the Palace hotel is much quieter and there’s less of a spring break party atmosphere than the neighboring Santa Fe property. I’m happy we chose the Palace hotel, it was better for young kids and peacefulness. Thank you to all the great staff for a wonderful 7 night stay.

I had such an amazing experience coming here with my husband and 2 young kids. The location was stunning, it was incredibly clean. We constantly saw staff cleaning, mopping, landscaping, sweeping, etc. the rooms did have minimal outlets so we brought our own extension cords and power bars. The rooms were well maintained and spaced out. Beds and pillows clean and comfortable. Food was fantastic! We ate at the speciality restaurants multiple times, and took advantage of the buffet. We also visited the Santa Fe sister hotel and the amazing kids pool/splash park. Highly highly recommend!!

Resort is very nice and kept very clean. Check-In was not so great - they told us we would get an email when the room was ready, an hour and a half later we were still waiting and only told the room was ready when we went to the desk to inquire about an upgrade. Highly recommend the steakhouse, but get there 15 minutes early. Pools and cabanas are aweaome. Beach vendors hover but are kept at a distance. Riu Santa Fe is next door but was too much of a party crowd for us. Request a room on the quiet side unless karaoke until midnight is your jam. Learned some tricks to staying here, otherwise good experience.

We stayed 5 nights include Easter. It was busy but not too crazy. We used transportation offered by Riu. Airport pick up was with big bus. About 30mins we waited to fill seats on the bus. We always find seats for breakfast around 8:30-9am. After that, there are some chairs available by the pools(not so many though, people reserve with towel early morning). Dinners, we tried to be on the list before 7pm, get buzzer(you can wait from anywhere in hotel) Usually 1 hr waiting. But steakhouse, you need to get in line early(even before open time). we lined up at 6pm, wait around 1hr. I liked Mexican and Steak house most. There are always staffs available for drinks around pools. You will noticed rooms worn out little bit. We stayed jr suites. family of 4 had enough space to move around. I would definitely go back.

This was our first family vacation since 2 of our kids were diagnosed with Celiac. All the restaurant staff were knowledgeable, careful and helpful, The buffet had GF snacks, pasta, cookies & crackers! The food was outstanding! The pools were fantastic with lots of chairs & umbrellas. Rooms were clean & secure. The only 2 downsides were needing towel cards and the rooms had 2 double beds instead of queen.

Resort was well maintained and staff was friendly and helpful. They really need handrails on the pool stairs in all of the pools. The kids liked on in the Santa Fe side and it seemed to be the only one without handrails on the pool stairs. Saw them every other pool. It made it very difficult for older adults to enter and especially to exit the pools. I also wish that you could make reservations at the restaurants. Went to the steak house on the Palace side, waited in line, and when we got to the front of the line, was told there would be an hour and a half wait, but the restaurant seemed empty. There were a lot of empty tables. We had a good time, but other than those two things.

We stayed in a Junior Suite with ocean view which was gorgeous. The rooms are either two double beds (extremely close together, as in centimeters apart) and a sofa or a King bed with a sofa bed. Since the two doubles and the king were almost the same, we opted for the King so we could have the sofa bed. This room fit one adult and two teen boys well. The service was exceptional everywhere. Staff was friendly. Resort was clean. A la cartes were really good food (except for the Italian place) but would be nice if the menu was mixed up a bit at them. The app was convenient to be able to see the menu, activities, and request housekeeping items. Very nice to have an on-resort doctor available and was utilized a few times. Please remember to bring your own sunscreen. I bought a spray Banana Boat one at the store by the pool and had a severe sun reaction to it. My boys had a minor reaction. The resort physicians stated they have been seeing this with this sunscreen. Great resort but I doubt I'd go back. I'd rather explore new places and also because we prefer a more tropical location than desert.