Majestic Elegance Costa Mujeres

First stayed back in 2021 with some friends. Had no complaints way back when so when another deal popped up it was an easy decision to return. We've only stayed on the adults side. The hotel is well maintained on a great stretch of beach. Restaurants were a little hit...

First stayed back in 2021 with some friends. Had no complaints way back when so when another deal popped up it was an easy decision to return. We've only stayed on the adults side. The hotel is well maintained on a great stretch of beach. Restaurants were a little hit or miss. The Mexican restaurant had the best mashed potatoes one day as part of the plating so then I ordered them as a side at other restaurants and they were fine, but definitely not the same. The pastor tacos at the Mexican restaurant were also just plain pork with some pineapple lol. To add to my confusion at the steakhouse the empanadas were seasoned and amazing. Dining management just needs to make it make a little more sense or consistent? Hibachi and sushi were solid. All that to say we did not go hungry just confused sometimes. Staff was a real diffienteator this time around everyone was super helpful and professional. Butler - Leonardo was on it from the get go. Got our dinner reservations and extra blankets super fast. Ran into him a few times out and about and he always checked in. Bartender/Pool service - Misael was super consistent on drinks at the pool bar all week. When you have a bartender who makes every drink different for a week you'll come to appreciate his effort. Martin filled in one day and was also top notch. When we weren't in the pool Isai was always running around checking on everyone. Entertainment group - Karla, Oliver, & Diana were always popping up for fun activities and got everyone involved. They also stuck to the schedule which is another minor complaint we've had at other resorts.

Just got back from another great trip to Majestic Elegance in Costa Mujeres. This was our 4th time at this resort and it may have been our best trip yet. The service at this resort is amazing - from the butlers to the waiters/hostesses/bartenders, maid service all the way to...

Just got back from another great trip to Majestic Elegance in Costa Mujeres. This was our 4th time at this resort and it may have been our best trip yet. The service at this resort is amazing - from the butlers to the waiters/hostesses/bartenders, maid service all the way to the maintenance folks. The resort itself is amazingly clean. And if you need anything, someone will have it for you. We spent most of our time at the Infinity pool where Jose, Alonso and Isai never let our drink cup get dry. Along with the activities group of Karla, Oliver and Jaime - all of them made each day enjoyable. Another highlight for us is the amazing food, including the selection of the restaurants. The Italian restaurant may be our favorite and the service from Carlos will never be forgotten. Second favorite would be Kabuki. And a very close third would be the Mar House where Charlie and Fred were absolutely phenomenal. The Mexican restaurant was great too and we actually changed the dates of our trip just so we could be there for Mexican Night on Friday. Mexican Night is difficult to describe how incredible it was from ALL of the food to the amazing entertainment. We had breakfast every day at Flavors. The selection of food (especially the omelet station) was great. The service there was awesome as well, thanks to people like Liliana, Alex and Erik. We also enjoyed the entertainment each night. My favorites were Queen and Michael Jackson, although I must admit we got kind of a kick out of the wrestling night. The new director of entertainment does a fabulous job. And of course, how could I not mention Victor. Victor is the bartender at the Tiki Hut Bar. He's got humor, he's got personality and he makes some great drinks. A very entertaining guy to say the least. And last but not lease would be our butler, Andres. Everything you could ask for in a butler: great service, but not pushy. Anything we needed, he was there for us. All in all it was another great trip. My wife and I are already thinking about dates for our 5th trip!!! Thank you Majestic Elegance!!!!!!!

Beautiful resort...service was excellent...the food and restaurants were very enjoyable. The only negative was that our suite was too close to the music at night...next time we will book closer to the beach.

Mary with entertainment was so amazing, fun, inclusive without pressure. Not to mention she was beautiful and so sweet. The silent disco may have been the highlight of our trip. We participated in most evening entertainment. Auitz our butler if born in Michigan would have definitely fit perfectly in our...

Mary with entertainment was so amazing, fun, inclusive without pressure. Not to mention she was beautiful and so sweet. The silent disco may have been the highlight of our trip. We participated in most evening entertainment. Auitz our butler if born in Michigan would have definitely fit perfectly in our friend group. Amanda helped us make bracelets and was beautiful, adorable and so easy to talk to. Hard to not take them home with me!

To give perspective, we limit our resort trips (all-in) to under $6,000 in 2025 (indexed from our first resort in 2003). We have previously stayed at another resort in Cancun as well as resorts in Dominican Republic (Punta Cana and La Romana), Jamaica, and Cabo San Lucas. This resort was...

To give perspective, we limit our resort trips (all-in) to under $6,000 in 2025 (indexed from our first resort in 2003). We have previously stayed at another resort in Cancun as well as resorts in Dominican Republic (Punta Cana and La Romana), Jamaica, and Cabo San Lucas. This resort was easily the best ever. It was the first resort with excellent food, at both the buffets and the restaurants, while previously we would have called food "good institutional". The bars have a great selection of liquor, with the Lower Lobby Bar offering top-shelf (Grey Goose, etc.). The resort is gorgeous. Our room was no less than stunning. The staff are outstanding. The most notable ones particular to our stay were: Angelica - hostess Sergio - bartender Jaime - pool Esther - pool bar Mary (Maria Fernanda) - pool Patricia - hostess Ahide - dining manager Juan Jose - buffet server Guadalupe - buffet server Oliver - pool entertainment Abril - pool bar IMPORTANT ADVICE: Both the French bistro and Japanese restaurant require reservations (the others do not), so you should make those immediately upon arrival.

This place was sooooooo great! We stayed in the Adult's Only Club section. We expected a lot, and our expectations were exceeded beyond our dreams. Henry, our butler, was fantastic. The maid service was great because they were invisible, but always there for us, and the staff at the Kabuki...

This place was sooooooo great! We stayed in the Adult's Only Club section. We expected a lot, and our expectations were exceeded beyond our dreams. Henry, our butler, was fantastic. The maid service was great because they were invisible, but always there for us, and the staff at the Kabuki were fun and we loved our time there!

We had such a positive experience at Majestic Elegance! The food was incredible, the sand and ocean were beautiful, our room was clean, and the resort staff was beyond amazing! Nothing bad to as besides an initial letdown at check-in. I did request three different rooms and unfortunately did not...

We had such a positive experience at Majestic Elegance! The food was incredible, the sand and ocean were beautiful, our room was clean, and the resort staff was beyond amazing! Nothing bad to as besides an initial letdown at check-in. I did request three different rooms and unfortunately did not get them but again, not the worst thing that could've happened. Andres was our Butler and he was the kindest person we have met! He made our honeymoon so special. He helped us with reservations, scheduling, etc. If you get Andres, you will be set! Additionally, Angel and Alex (Beach Bar) were incredible! They always made sure that we had something to drink and would check in often. My husband always had a beer in his hand! Overall, the staff was amazing!! I cant wait until the construction is done so we can come visit again!

We booked a reservation for March 9 - 14 through their website and paid in full. 2 days before the trip we had a death in the family. We called the customer care number provided to ask to postpone the trip 2 weeks so we could attend the services. That...

We booked a reservation for March 9 - 14 through their website and paid in full. 2 days before the trip we had a death in the family. We called the customer care number provided to ask to postpone the trip 2 weeks so we could attend the services. That is when we found out that the booking went through priceline and we had no contact number for the hotel itself. Despite having rooms available, they would not allow us to move our reservation. What is worse, is that it took 10 days to get a response because Priceline didn't have a good process for handling something like this. I hold the hotel accountable, because I booked through their website and there was no indication i was booking through a 3'rd party. It is also ridiculous that there was no way to contact the hotel directly. The hotel number on the itinerary was a travel agent who couldn't help. I feel they just stole my money since there were rooms available to accomodate the change.

We got to the resort after a long day of travel at 6:30pm. They did NOT have our room ready, in fact no rooms available anywhere in the resort... We were sent to a neighboring property for the night, basically cutting our vacation one day short, as we had to...

We got to the resort after a long day of travel at 6:30pm. They did NOT have our room ready, in fact no rooms available anywhere in the resort... We were sent to a neighboring property for the night, basically cutting our vacation one day short, as we had to spend the next day getting our clothes unpacked and getting situated. They did NOT refund any money, just paid for our night at the Catalonia- a much more basic resort; and gave us each a 50 minute massage and a "romantic dinner on the beach" (same food as Mar House, just on the beach) as compensation. We noticed at least 3 other couples dealing with the same issue that night. Did I mention they made us sign the resort waivers BEFORE telling us the bad news? I asked the reception at the Catalonia if this happened a lot, where the Majestic would overbook and send guests over, and she replied "sometimes"... On day 3, I got horrible food poisoning. Day 4 (and Night 3) was spent with a fever, body aches and horrible diarrhea. The last symptom remained for the duration of the trip. The day previous we ate lunch at the buffet at 2:50pm. The buffet was closing at 3pm. I'm not sure if I got sick from the resort, or by other resort guests, some of whom were using their FINGERS to touch food on the buffet, and eating it right in the buffet line! Besides fellow guests bad hygiene practices, we noticed that the cold food was not cold, and the hot food was not hot at the buffet. From then on, we made it a point to either eat at the restaurants (only one non-buffet open for lunch or breakfast) or when the buffet first opened for the meal. We did like the beach, the pools and the entertainment. The drinks were good as well. The workers were kind and polite. I will not return to this resort. I can not risk having 1 of 6 of my precious vacation days ruined by the resorts horrible over-booking practices. We paid a lot of money for this vacation and I wish it would have turned out better.

This place is really Magestic!! The a la cartes were delicious and the Michael Jackson show was EPIC. The entertainment has been fantastic and we thoroughly enjoyed it. The staff makes this place special, always eager and happy to please us! Thank you so much!

This resort was amazing all around! Friendly staff and extremely helpful from arrival to departure. All staff was eager to lend a helping hand and clearly wanted us to be extremely comfortable and happy. They always have activities planned day and night, thanks to the event co-ordinators (Jamie was amazing!)...

This resort was amazing all around! Friendly staff and extremely helpful from arrival to departure. All staff was eager to lend a helping hand and clearly wanted us to be extremely comfortable and happy. They always have activities planned day and night, thanks to the event co-ordinators (Jamie was amazing!) If you are looking for a great bartender, Maisel is your guy! He made the best drinks hands down, and his surprise drinks were 10/10! The restaurants were amazing as well; Fast, efficient and great food all around. They are always very cautious regarding food allergies. We tried every restaurant with no complaints. The buffets were typical resort food, which we ended up getting sick of after a week's stay.. but have nothing worth complaining about. Room service was good too, and we were made aware at the beginning of our stay that any room service typically takes up to 45 minutes to 1 hour, which we always received our room service within this time frame. We stayed in the ocean-view plunge pool (which is heated) and couldn't recommend it more. There was a slight mildew smell in the room (to be expected because of the pool and humidity), however they offered us a humidifier and our butler (Val) took it upon herself to spray our room with essential oils daily. I would recommend this resort, and would definitely stay again!

The property is extremely clean and well groomed. Staff are very friendly, helpful and hard working. The food is above average in all restaurants. The house red wines(cab and Merlot) need improving as it burned my throat! The beach was spotless and cleared from seaweed every day. Our ocean front...

The property is extremely clean and well groomed. Staff are very friendly, helpful and hard working. The food is above average in all restaurants. The house red wines(cab and Merlot) need improving as it burned my throat! The beach was spotless and cleared from seaweed every day. Our ocean front room was amazing and kept very clean every day. We were in The Club section…adults only!

Outstanding! Awesome vacations! Second time at a Majestic resort. This time at the Majestic Elegance Costa Mujeres (Cancun). Quite an exceptional resort. The site is fabulous. The staff is professional, yet friendly and always smiling. You’ve got a question; they’ve got an answer. Thanks to all staff members! We truly...

Outstanding! Awesome vacations! Second time at a Majestic resort. This time at the Majestic Elegance Costa Mujeres (Cancun). Quite an exceptional resort. The site is fabulous. The staff is professional, yet friendly and always smiling. You’ve got a question; they’ve got an answer. Thanks to all staff members! We truly appreciated! Our butler, Rafaël, was great, meeting our needs whenever we asked for something. As for the room, we opted for the Club Junior Suite (outdoor jacuzzi) Oceanfront adult section – truly oceanfront view. It was worth every penny. What a view! Don’t hesitate to upgrade for the club option! A must! Getting back to the room… it was extremely spacious, comfortable, quiet and well-furnished (king size bed, 2 toilets, 1 bath in the corner facing the ocean (yes!), a lounge, a large walk-in with plenty of room to store all our clothes, a very wide balcony, etc.) The resort, not too huge, allows you to easily walk around and access all the facilities the resort offers. The food is delicious, and the variety of restaurants makes the dining experience diversifying. The service was great and the waiters always paying attention to please us. My advice, take the time to talk just a few minutes with the waiters, you will discover amazing people proud of their culture. The Mexican Fiesta night with the “gigantic” buffet was memorable! I must stay that you need to go the Blossom Spa even if it is only for a one-hour hydrotherapy circuit. The spa is relaxing and inside it is spectacular. The beaches are wonderful and almost without any seaweed as it is picked up early in the morning. You can walk for hours. Plenty of chairs on the beach for relaxing, enjoying the view, reading, whatever… vacation time guys! There are two infinity pools. Awesome both of them. The one for the Adult Club section is facing the beach. What else can I say. Perfect! Finally, I need to mention we bought this trip through Transat (Air Transat) but more importantly we do business with Club Voyages FP (travel agency located in Rivière-du-Loup, Québec, Canada). Every single time, Club Voyages FP has offered exceptional and professional service. I know a lot of people book their own trip online. But keep in mind that these people are the specialists. They know the resorts. They help you figure out what is best for you according to your expectations. And no, I do not work for them; I am just a happy customer! There is so much I could say, I am sure I forgot to mention things worth mentioning. Anyhow, just book and go!

Second time at a majestic resort and this was fantastic. The resort itself is breathtaking. It’s kept spotless and everyone works tirelessly there. We originally booked the family side as we couldn’t get into adult side and the lovely young girl at the checkin upgraded us to the club side...

Second time at a majestic resort and this was fantastic. The resort itself is breathtaking. It’s kept spotless and everyone works tirelessly there. We originally booked the family side as we couldn’t get into adult side and the lovely young girl at the checkin upgraded us to the club side as we were visitors. The rooms were spacious, the beach was beautiful and there were so many pools to choose from. Stretching with Oliver was relaxing, Tino the lobby bar waiter was always there with a smile ready to take your order and our butler Laura treated us wonderfully, also checking in on us and ready to help us in any way possible. The only con that I could say is that there needs to be a coffee station available before 7:00 am for us early birds otherwise it was amazing

Oliver is amazing!!!! He’s been absolutely amazing. So fun and knows how to get a crowd going. This is our first time in Mexico and he has made it so fun for us. We will definitely be back and if you are on the adult side look for Oliver who...

Oliver is amazing!!!! He’s been absolutely amazing. So fun and knows how to get a crowd going. This is our first time in Mexico and he has made it so fun for us. We will definitely be back and if you are on the adult side look for Oliver who helps with entertainment!!

The hotel and staff are excellent. We received top notch service from all the staff who were very friendly and helpful. The butler service is very efficient and they take care of all the little details. Our butler Mauricio was awesome and prepared a nice surprise for us back at...

The hotel and staff are excellent. We received top notch service from all the staff who were very friendly and helpful. The butler service is very efficient and they take care of all the little details. Our butler Mauricio was awesome and prepared a nice surprise for us back at the room while we were at the pool! What a nice way to finish the day with a cold bottle of cava and a hot bubble spa bath! The amenities are new and well kept with a high degree of cleanliness. The restaurants are all good with great service, food choice and quality. The beach front is very nice and you can take long walks up and down the costa. There is plenty to do (or not) with lots of pools, chairs (no running early to get one) and towel service. The staff was very attentive to our needs and frequently offered to get drinks and food etc. We truly enjoyed our week - the animation was top notch with something different and engaging every night! We most definitely have found our spot! Thank you Majestic!

A beautiful resort, very spacious, well laid out and so easy to get around to the various buildings. A variety of restaurants and food is delicious wherever you decide to eat. The piano bar, besides serving up drinks, also has the best coffee and Rodrigo and his staff offer great...

A beautiful resort, very spacious, well laid out and so easy to get around to the various buildings. A variety of restaurants and food is delicious wherever you decide to eat. The piano bar, besides serving up drinks, also has the best coffee and Rodrigo and his staff offer great service. The entertainment crew are so friendly and inviting with both adults and children. Gracias Jacqueline, Jaime, Edouardo, Asel, Amanda and the Cowboy....you definitely put smiles on our faces. Really enjoyed DJ dance night.....would have liked more of that. Michael Jackson night was good, but the volume that night was too loud. Gracias Chan, our butler and Gloria, housekeeping. Spacious one bedroom unit with 2 bathrooms!! The sand beach was amazing!! Everyone was very courteous and made us feel like royalty. Shout out to Donovan, manager of El Mariachi, thanks for that personal touch....we feel like we made a new friend.

We spent that last week in March at the Majestic. It was our third time there and it never disappoints! The grounds are kept really clean and the food is always very good. We keep returning because all of the staff is so friendly and welcoming. Chris, our butler did...

We spent that last week in March at the Majestic. It was our third time there and it never disappoints! The grounds are kept really clean and the food is always very good. We keep returning because all of the staff is so friendly and welcoming. Chris, our butler did an amazing job of checking in on us each day and taking care of whatever we needed. Victor at the Tiki Bar, Rolando/Grinch at one of the small swim up bars, and Erik at the Lobby bar all were very friendly, made excellent drinks, and we really enjoyed talking to all three of them. We ate dinner at the Steakhouse twice because of the great service we received from our waiter Francisco. We can't wait to return for our fourth time!!

Just got back from the Majestic Elegance Costa Mujeres and it was absolutely amazing. The hotel and grounds are immaculate. The food is really good, I didn't come across a meal or restaurant I didn't like, but the mexican and steakhouse were our favorite. The mixed drinks were consistently great....

Just got back from the Majestic Elegance Costa Mujeres and it was absolutely amazing. The hotel and grounds are immaculate. The food is really good, I didn't come across a meal or restaurant I didn't like, but the mexican and steakhouse were our favorite. The mixed drinks were consistently great. The staff on all levels really made our experience a 5☆ experience. The entertainment staff are always ready to make sure everyone has a great time and so full of energy. A special shout out to Victor at the Tiki bar who was always smiling and made the best drinks/shots and always remembers what you like. My only complaint would be if there was a wedding at the Sky lounge area they would shut the entire pool down for a few hours at a time. My issue isn't that they shut it down but they give absolutely no notice. Staff just show up and tell you to leave, this can be avoided with a simple notice posted at the bar to let you know at some point you will have to find another pool and it would avoid any frustration trying to find another pool and lounge chair as you knew in advance this would happen. All in all, I highly recommend this resort.

We were celebrating our 35th wedding anniversary. Our Butler (Laura) took care of everything including special accommodations in our room/ patio. Our bartenders were awesome!! Especially Erik in the main lobby bar!! Always remembering our drink of choice and had one made as soon as we sat down. Sharing the...

We were celebrating our 35th wedding anniversary. Our Butler (Laura) took care of everything including special accommodations in our room/ patio. Our bartenders were awesome!! Especially Erik in the main lobby bar!! Always remembering our drink of choice and had one made as soon as we sat down. Sharing the history or stories about what we drank. The activities were amazing always fun to watch. This was by far one of the best vacations ever!!

We had a wonderful holiday. It was sunny everyday; unfortunately, the red flag was flying everyday. The sand was like walking in icing sugar and the water was lovely (we went in as far as our knees). The beach was well maintained and we had not issue getting chairs or...

We had a wonderful holiday. It was sunny everyday; unfortunately, the red flag was flying everyday. The sand was like walking in icing sugar and the water was lovely (we went in as far as our knees). The beach was well maintained and we had not issue getting chairs or towels. We stayed in the adult-club section, in a 4th floor suite with a plunge pool upstairs. The room needed a little updating, as pieces of plaster were falling from the wall and there were rusty spots in the washroom. In all fairness, I”m not sure how to mitigate rusting near the ocean! The towels in the room were awesome, and we never lacked. The upstairs deck was a very nice option, as was the plunge pool, which was more like a hot tub at the end of the week. The bed was very comfy, as were the pillows. The people working at the resort and the well maintained and clean property made the stay amazing. The food was AWESOME, even at the main buffet - especially the mashed potatoes! The house Merlot (Chili) was quite good. We had slightly unpleasant dinners at the French (fried chicken and raw steak are not French cuisine in my books) and Italian (delicious mushroom soup, raw noodles☹️) restaurants. The servers were overwhelmed with too many clients and didn’t have time to check in on us, so not really their fault. The Mexican, Mar House and Steakhouse were AWESOME. The art in and around the lobby is very interesting. The Majestic Mirage is being built right beside the Elegance, and we are thinking of going there next trip. We had never been to the Mujeres region, and it is so beautiful.

Amanda was very helpful. David is very awesome massager. Amanda is amazing and outgoing. Beautiful scenery. Fitness center was user friendly. The wrist band key is the way to go you never have to worry where the key is. The food is amazing at Mar house and the steaks and...

Amanda was very helpful. David is very awesome massager. Amanda is amazing and outgoing. Beautiful scenery. Fitness center was user friendly. The wrist band key is the way to go you never have to worry where the key is. The food is amazing at Mar house and the steaks and the buffet. The staff is very friendly. Thank you.

Stayed here for 6 days in the beginning of April. The rooms were clean, the staff was really nice and always wanted to help. As for dining, our favorite was when they had Mexican Night. We never waited long on our drinks at every bar we went to. The drinks...

Stayed here for 6 days in the beginning of April. The rooms were clean, the staff was really nice and always wanted to help. As for dining, our favorite was when they had Mexican Night. We never waited long on our drinks at every bar we went to. The drinks were great!! If I could suggest go to the Tiki Bar and visit Victor by far the best at the resort!

We recently stayed at Majestic Elegance Costa Mujeres and had a truly fantastic experience. I feel compelled to address some of the negative reviews regarding cleanliness and service as they couldn’t be further from the truth. In fact, as many appeared at the same time, it almost felt like a...

We recently stayed at Majestic Elegance Costa Mujeres and had a truly fantastic experience. I feel compelled to address some of the negative reviews regarding cleanliness and service as they couldn’t be further from the truth. In fact, as many appeared at the same time, it almost felt like a coordinated attempt to tarnish the resort’s reputation. Our room was spacious, spotless, and cleaned thoroughly every single day by the maids (and our butler did an evening turn down service too!) . When we needed anything like extra towels, toiletries, you name it, it was brought to our room promptly and with a smile. We especially loved the jacuzzi and lounging bed on our balcony. A peaceful haven to unwind after a day at the beach. The food was consistently delicious and varied. One of the things we appreciated most was not having to make reservations (except for the Bistro and the Hibachi, which your butler can arrange for you). Our favourite was Mar House: fresh seafood by the beach and a great buffet at lunch. There really is something for every palate: Mexican, Japanese, Italian, and an Argentinian steakhouse. Don’t miss the outdoor Mexican Night, which offers even more authentic regional dishes, and the White Night, where the grilled seafood (especially the lobster!) is a highlight. There are bars galore: chic indoor spots, tiki-style beach bars, and swim-up options so you’re never far from a refreshing drink. We also loved the numberous small pools. I appreciated the longer one by the swim up suite in the morning for laps, and my favourite for lounging was the one near the Sky Lounge (though it sometimes closes early for weddings). The beach is gorgeous: soft white sand, turquoise waves, and barely any seaweed. It can occasionally be tricky to find a shaded lounger or Balinese bed, but I saw staff removing towels from “reserved” loungers that had been left unattended for hours, which was reassuring. There’s no shortage of activities: yoga and stretching on the beach each morning, aquafit, games, and even crafts (I adored the crafts. Wish there had been more of them!). The gym is well-equipped, and I highly recommend the yoga session at the cenote – such a unique and peaceful experience. The spa is stunning and the treatments were lovely, though quite pricey, so I’m not sure I’d splurge again. Evening entertainment is lively and varied. We loved the lucha libre night – what a fun and original idea! The mariachi band, Mexican dancers, and live rock music all added to the festive atmosphere. Yes, the music can be loud and goes late into the night, but you’re on holiday so it’s all part of the charm. What truly made our stay special was the staff. Everyone we encountered was warm, professional, and genuinely eager to make our holiday enjoyable. We felt so well looked after throughout. While we can’t remember every name, we want to give a special thank you to Asael and Jackie from the animation team for their energy and kindness, Ithiel for the wonderful yoga session, Victor at the Tiki Bar for always keeping the good vibes (and drinks!) flowing, Dalvien and Julian at Mar House for their exceptional service and friendly smiles. Last but not least, Katia, our brilliant butler who made everything so seamless. If I had to offer any minor suggestions for improvement, they’d be small details that could make a great experience even better – like having salt and pepper readily available on the table, and serving breakfast coffee in an insulated carafe, ideally left on the table so guests can help themselves and enjoy it at their own pace. The coffee at the lobby bar was good but a dedicated all-day coffee shop with cakes and ice cream would also be a lovely addition. Lastly, the daily schedule could use some attention – it was occasionally inaccurate and at times contradicted the information on display boards around the resort, which unfortunately meant we missed the foam pool party. Not all gym activities were listed either, so I only discovered the incredible cenote yoga session near the end of my stay – a real shame as it was a highlight. All in all, Majestic Elegance Costa Mujeres was everything we hoped for and more. Clean, friendly, fun, and relaxing – we wouldn’t hesitate to return.

French restaurant was outstanding (5 stars) as well as Mar House in the evening. Our waiters, Julian, Carmen in the breakfast buffet, Tino at the bar and Gabriel at the French restaurant and his boss Raul were incredible!. Don’t know who recruits people in this hotel but they make an...

French restaurant was outstanding (5 stars) as well as Mar House in the evening. Our waiters, Julian, Carmen in the breakfast buffet, Tino at the bar and Gabriel at the French restaurant and his boss Raul were incredible!. Don’t know who recruits people in this hotel but they make an outstanding job. If t you are a zumba fan, get a class with Oliver or Jackie!

On my honeymoon, Beautiful resort and having a blast. At the pool, met Diana and she was very nice, out going and pleasant! Everyone here is very nice and welcoming but you can tell she loves her job! We chose the right place to come in Mexico!!!

Diana was so nice and we really have fun at the activities and on the service was a great experience and everything on the restaurants the food was really nice and with a good flavor on every meal. They really effort on doing a great experience to be here

Wonderful time. So relaxing and I LOVE that everything is included and we could just relax, eat, and enjoy our vacation. Also Diana did magic cards on me, guessed my card and gave me the best fortune. The food is so delicious, pools are clean and beautiful.

Our suite was perfect and the housekeeper did a great job. Fatima Felipe our butler was awesome. He was very attentive to our needs. Also, the dining and the food choices were excellent. Everyone was very friendly and the waitstaff were very efficient and kind. Every meal was delicious.

Second time my wife and I have visited the Majestic Elegance, and it was even better the second time around! From check in to check out the trip was perfect; every employee was great everywhere we went. Here are a few that made our visit extra wonderful: Tete, our butler....

Second time my wife and I have visited the Majestic Elegance, and it was even better the second time around! From check in to check out the trip was perfect; every employee was great everywhere we went. Here are a few that made our visit extra wonderful: Tete, our butler. She had our room decorated 3 separate times, always a nice surprise. Johnson and Misael at the Infinity pool, Josue and the Elegance beach bar and Abraham who was a waiter around the beach and infinity pool. Restaurants were all amazing, the food was outstanding. We are already talking about our next visit!

Let me start this review by first thanking our Butler, Alexander, Luis at the Glee swim up bar, and Amanda with the entertainment team! these Staff made the stay here very wonderful! this resort is a major contrast to any hotel in the Hotel zone in my opinion. for the...

Let me start this review by first thanking our Butler, Alexander, Luis at the Glee swim up bar, and Amanda with the entertainment team! these Staff made the stay here very wonderful! this resort is a major contrast to any hotel in the Hotel zone in my opinion. for the price, you really get so much more. Lets start with the review! The Welcome: The ride is quite long from the airport, about 35 to 45 minutes with a private transfer. and the cold towel and welcome drink really set the pace for a wonderful stay! we booked with the Elegance club and opted to stay on the adult side. we got a much nicer reception and check in with snacks and showers available for earlier arrivals before you get your room. this is also where we met our Butler, Alexander. he gave us a quick tour of the main building and a room tour with a complimentary bottle of alcohol for our room(I didn't even touch the bottles(I drank too much outside the room). The Room: We stayed in a Plunge pool suite and this room blew my expectations away! it was big and spacious, clean, everything in working order, with a great mixed view of the main pool and ocean view! the plunge pool was great and was also heated! perfect for after hours or early morning dips. the curtains do a great job at blocking sunlight and room service can be ordered through the Tv. the only thing I wish the room had was 2 robes instead of 1, but it wasn't something that docks points. And also, if there's any events such as weddings, it does get pretty loud. a little more soundproofing would be nice. Getting Around the Resort: Everything is easily walkable on resort property. There are boardwalks to get you closer to the beach, and there are multiple elevators throughout the room buildings. the Hallways are very open concept, but are protected from the sun and remain cool. However, anything you want to do off property, don't even consider walking as there is nothing close by and not worth it. The Pools: there are 2 main pools, The adult only infinity pool is quite small and the water temps very cold, but it has decent shading in the swim up bar and some beds with shade in shallow water. The Family pool has 2 tiers with a swim up bar section and a upper reverse facing infinity pool. Both pools have good entertainment and music with the adult side obviously, catered towards adults. There are also many other side pools with swim up bars and swim up suites attached to it. the water temp varies here, but there are also less people at these pools which i found quite nice. The Beach: this beach is fantastic! we had no seaweed for the majority of our stay and the waters were quite calm with gentle waves. there are many beds and chairs for both elegance club and family side, but you have to get there early to find any with good shade. There are a good amount of water sports available for an extra cost, such as jet skiing, parasailing, paddleboarding, Kayaking, etc. The Food: -Don Jaume steakhouse 5/5 the steaks here and Salmon fillet are amazing. they were cooked to perfection with good flavours and presentation. -Mar house buffet 3/5, Dinner 5/5 The buffet was your standard buffet, nothing crazy to write about, nothing bad as well. The dinner however, was amazing. we had an amazing waiter, Charles, who explained what the catch of the day was, as well as his recommendations. the Seafood was very good here, especially the catch of the Day, Sea bass. -Il Botaccio Breakfast/Lunch/Dinner 5/5 The breakfast and lunch here is only for elegance club members, and I would recommend coming here for breakfast over the buffet, unless you prefer the variety the buffet offers. the Dinner choices here are also great! -El Mariachi Loco 3/5 The Mexican restaurant wasn't bad. but there was also nothing crazy to write about. It was decent food and quite delicious. -Beach Grill 4/5 They only offer burgers and hotdogs, but offer a nice alternative for lunch other than a buffet. i would like to see them offer maybe 1 or 2 more items other than burgers and hotdogs. you can Also spot a lot of Iguanas around here! -McJestic 4/5 The late night spot for fast food. it was really good and definitely hits the spot for something you can take back to your room. - Room service 4/5 Just note, elegance club members get room service included in the all inclusive, so definitely take advantage of it if you are staying at the adult side. it was quick and efficient and tasty, I do wish they had more Variety of food. -Kabuki N/A unfortunately did not eat here so i can't give a fair rating. Blossom Spa: I really love the atmosphere and experience this spa offers. they have a really cool indoor Cenote pool with calm and cold waters, and offer a beachside massage as well. definitely recommend booking here for the extra cost. Entertainment: There was a lot of entertainment and events held throughout the day. many crafts and workshops and games were all scheduled throughout the day. I really liked learning and making Mexican Bracelets with Amanda, and learning how to make guacamole with one of the Chefs, Joy. Overall if you are thinking about this resort, I would highly recommend coming to this resort as I had a wonderful Experience and hope this review helps you get more insight of what to expect. I Cant wait to be back here and to also see what their Sister Resort, which is opening soon next door, has to offer!

Oliver was very great and attentive when doing the entertainment! Always with positive energy! Also Alfredo at the Mar Restaurant was so great and on top of everything as well. I think this was one of the best experiences we have had at a resort so far!

Cannot begin to say enough good things about majestic elegance. It is everything you will want and need and all inclusive resort, including the entertainment department. Oliver “Ollie” runs an excellent entertainment program. We were here in September 2023 and back again in 2025. both times he was amazing and...

Cannot begin to say enough good things about majestic elegance. It is everything you will want and need and all inclusive resort, including the entertainment department. Oliver “Ollie” runs an excellent entertainment program. We were here in September 2023 and back again in 2025. both times he was amazing and absolutely phenomenal at what he doe. He provided great hospitality and remembered exactly who we were and made sure to take care of us our entire trip.

FANTASTIC!! My wife and I just stayed for a week at the Majestic Elegance. The whole hotel was so clean and looked after - no litter, no leaves in the pool, the floors always gleaming. The staff do a wonderful job. Our check was smooth and seamless. It was handled...

FANTASTIC!! My wife and I just stayed for a week at the Majestic Elegance. The whole hotel was so clean and looked after - no litter, no leaves in the pool, the floors always gleaming. The staff do a wonderful job. Our check was smooth and seamless. It was handled by Ariadna - who polite, welcoming and upgraded us to a beachfront suite free of charge (for our anniversary). The room and the view were amazing (see attached) We were in the Elegance Club section of the hotel. Our butler was Victor, who was polite, helpful and informative. The restaurant servers were efficient, polite and very helpful. Special mentions for Guadalupe, Aide and Oscar for their fantastic service. Some of the pools were quite noisy with daytime activities and music, but there were enough pools and chairs to move away once the noise started. A few times there were noisy, drunk (Americans) drinking in the pool, shouting, screaming, and being generally oblivious to other guests. On another occasion, we were on the beach in one of the bed/tents down there. It was peaceful, with the sounds of the waves and birds singing…. Then a couple came down blaring their rap music out of a speaker, which caused several people to leave and other to glare in annoyance. Again, oblivious to the irritation they caused to tens of people who were enjoying the natural sounds of a peaceful beach! Explore the resort and get your bearings early in your stay. There’s a fitness centre, games room, sports bar, various shops and bars. Overall, a wonderful stay and great experience.

We literally just got back tonight from six days at Majestic Elegance Costa Mujeres . I cannot express enough what a Wonderful time we had while staying there . From the moment we got out of the shuttle , we were greeted with the most friendliest smiles. The staff came...

We literally just got back tonight from six days at Majestic Elegance Costa Mujeres . I cannot express enough what a Wonderful time we had while staying there . From the moment we got out of the shuttle , we were greeted with the most friendliest smiles. The staff came to us with warm towels to wash our hands and a welcome drink . What a great touch right from the start. We were then taking to check in , we stayed on the club side so we had our very own section to check in . This process was easy peasy . Our butler , Aaron greeted us with a huge smile and so very respectfully . He gave us a tour of the resort and answered all of the questions we had . He took us up to our ocean front plunge pool suite . All I can say is WOW!!! This club level room was spacious, clean and comfortable. Our view was incredible the ocean was right in front of us . Aaron deserves the highest rating we give him a 10 out of 10. I think that the highest rating is a 4 so in this case we give him a 4 out of 4. He was so attentive all week and he was an excellent communicator daily and he treater us like royalty. As for the food , we give this resort a very positive rating for the food . We dined at the flavors buffet multiple times for breakfast and we were never disappointed. They had a wide variety of food and fresh squeezed juices . This is such a difference from all the sugary drinks we have here at home . We dined at the French restaurant (the bistro) the service was impeccable. The food omg!!! Deliciousness all the way . Our server was Jose. He was so very polite and friendly. He was extremely efficient and I highly recommend him to his superiors. All of the staff were smiling and definitely love what they do. The Italian restaurant, IL Bottacio was delicious as well . We enjoyed the staff and food for breakfast and dinner . Yashet was an excellent waiter for breakfast time . Geovanni was our waiter last night and he made us a special pasta table side and we really enjoyed that . As for the Don Jame steakhouse, we had the filet . Our filets were so flavorful we wanted to go back the next night . Staff again always smiling and very efficient and attentive at what they do . A definite positive for the steak house !! You gotta go and have the filet mignon. I can’t remember our waiter but I think did a google review for him the night we went there to eat. We also dined at the Mar House . Plenty of options to be had . The special events- we were there for white night /fire show . What an amazing experience. We were in plaza independencia all evening. We enjoyed this event in its entirety. Majestic Elegance has a fun and entergetic crew. They are very engaging with the audience. Huge shout out to them too . We LOVED the Foam Party !!!! We had never experienced anything like it ! So much Fun !! I had a hydrotherapy spa session yesterday, oh my !! Just what I needed before leaving . This is a must do. Totally worth the money . Salvador took me through and explained the different areas and made sure I had the best experience. I even swam in a half man made half natural made cenote. I then had a massage with Beatriz . The massage was so relaxing . Beatriz gives u a beautiful massage experience. Thank u The Queen tribute and Michael Jackson show was excellent!! There is always something going on in Plaza Independencia. We loved it! The cleaning crew do an awesome job and getting into your room and clean it up on a daily basis . Overall I would give Majestic Elegance a 10/10. We just got off the airplane and arrived home , but we want to go back already . We will be planning another trip probably next year. I know there were so many more people that took care of us this week , but I can’t remember everyone’s name at the moment .

We found our new favorite resort! We have been to many Cancun all inclusives and this is our new high end favorite! The property is beautiful. Private beach. We chose a rooftop plunge pool villa. Stunning! Food was incredible and surpassed our expectations! Cleaning staff was phenomenal. Bartenders Martin, Enrique...

We found our new favorite resort! We have been to many Cancun all inclusives and this is our new high end favorite! The property is beautiful. Private beach. We chose a rooftop plunge pool villa. Stunning! Food was incredible and surpassed our expectations! Cleaning staff was phenomenal. Bartenders Martin, Enrique and Alvero were spectacular ! Our butler,Tete ,was incredible! Spa was beautiful and we used the water circuit and had massages! Usually we get tired of the food by the end of the week. These restaurants and even buffets had wonderful variety. Top shelf liquor. We will be coming back! Hibachi and Steakhouse were our favorite restaurants. Highly recommend the spa as well.

My husband and I are just wrapping up our trip at the Majestic Costa Mujeres. We were in a club plunge pool suite. We wanted quiet so we were put in building 1. It was perfect for us. We had an ok view of the ocean even though it wasn’t...

My husband and I are just wrapping up our trip at the Majestic Costa Mujeres. We were in a club plunge pool suite. We wanted quiet so we were put in building 1. It was perfect for us. We had an ok view of the ocean even though it wasn’t guaranteed. This building faces an open area with a neighbor resort in the distance. It was just what we were looking for. There seems to be construction on the other side of the resort. The family side. Not sure how that is affecting those guest but it has no affect on the adults only club side. We have been to many resorts and this had the best over all food for an all inclusive. The beach and water was perfect on our stay. Blue ocean and no seaweed. We could not ask for more. Last but not least the butler service was the best we have had! Andres is attentive and sees to every need! For lunch at the Mar House buffet Jorge, Roa, and Aide were great. Overall the staff is amazing! You can’t beat the service here! Thank you all for a great week!

Amazing resort! The hospitality from all staff is amazing. Not one employee ever looked like they hated their job, they were always happy and energetic! Chan was our Butler and he went above and beyond we could have asked for! His attention to detail was perfect! Made my wife and...

Amazing resort! The hospitality from all staff is amazing. Not one employee ever looked like they hated their job, they were always happy and energetic! Chan was our Butler and he went above and beyond we could have asked for! His attention to detail was perfect! Made my wife and I very comfortable throughout our stay. The activities they have at the resort also very good! Queen tribute while we were there did not disappoint, it was awesome. House keeping was great, cleaned daily. We had the elegance club swim up suite jacuzzi on the adult only side. The room was clean, very elegant and luxurious. Plenty of food options!! Room service was also very good and quick. We will definitely be returning to this resort!