Platinum Yucatan Princess

This is such a lovely, clean, safe resort. The staff are really kind and work hard! The daily buffet is one of the best I’ve had (and I hate buffets) with so many options for vegetarians or other dietary restrictions. The beach is quite rocky so didn’t spend much time there but you have access to other beaches nearby. Special shoutout to poolside server Sarai - she made my birthday extra special and made some mean drinks.

My wife and I just returned from a week long stay at the Platinum Yucutan Princess. Here are our thoughts... Check in/out Check in and out were both a breeze. We were assisted immediately and the process was very simple. The bellhops helped us with our luggage and showed us to our room. Every day when we walked past them to go to breakfast they greeted us by name. They do a fantastic job. They also helped us arrange a cab to Puerto Morelos and found a driver that would sit and wait for us while we explored the town. Remember, cab fares are set by the taxi union and not the hotel. Cab fares are pretty expensive. Room Our room was very clean and comfortable. Way more space than what we needed. Loved that the toilet is separate from the rest of the bathroom area. The double sinks were a plus when getting ready. The shower was very spacious with double rain shower heads and a hand held attached to one of them. We've been to many different resorts across Mexico and the Dominican Republic and this might have been the first shower we had that didn't flood the rest of the bathroom when in use. Also, no problems with hot water, there was plenty. We had a king size bed which was firm but comfortable. We did the swim out suite and loved being able to go right out of our room and be in the water. The patio furniture is a little uncomfortable however. Nicer chairs and loungers would be a plus. We were in building 2, facing the party pool. There was a hedge row between our pool and the main pool that blocked the view but wasn't necessarily a bad thing. It was loud there so be aware of that if you are in building 2 facing east, building 4 facing west or building 3. You will be close to all of the daily activities. Room was cleaned daily, mini fridge was always stocked. If we needed new pool towels we just left the old ones with the bath towels and they were replaced. Pool/Beach Plenty of pool options for you. The quiet pool is located near the beach. The party pool is located near the front of the resort. We saw many employees cleaning and adding chlorine to the pools on a daily basis. The party pool can get a little slimy from all of the sunscreen and, I'm sure, bodily fluids from the guests that never get out of the pool. You do have to get up very early to save a chair if you want one pool side. They fill up fast and there aren't a lot of chairs. However, there are loungers all around the resort where you can go lay out, they just aren't right by the pool. We had great sun from our room from early in the morning until around 3 pm. At 3 pm my wife would go find one of the open loungers away from the pool and get a couple more hours of sun. As for the beach, there really isn't one. It's very small. Plus, this is a bad year for seaweed. Talked to many locals and they said it came early this year and has been more than they have seen in many years. If you are looking for a great beach, this isn't it. Just know that going in. Entertainment Plenty around the party pool throughout the day. If it's not your thing you don't have to participate. Just remember, some people do and the entertainment team are just doing their jobs. Saw some people who thought they needed to be part of the entertainment. In the evening there was always live music in the bar plaza area from around 8p-10p. Then there was an evening show either in the theater or the plaza at 10p. Bar Salsa was also open late. Casino night was a blast. Very much enjoyed playing some Texas Hold Em. Entertainment staff worked hard and did a great job. Shout out to brother and sister Ramses and Luna! Food We did the buffet for breakfast and never had any issues. Food and service were great. For lunch we did the poolside grill. Burritos, tacos, burgers and dogs and had not issues. The burritos were excellent. We did not try the snack shack on the beach. Dinner was simple, the steak house and Italian restaurants were open every night. Food was good in both. Disappointed you had to pay extra to sit in the "bird cages" at the steakhouse. The Japanese restaurant and Aroma alternated nights of being open. We did not try either of those. Dinner at the buffet was decent. Service We didn't have any issues with any of the employees we encountered. Some were better than others but they are all working hard. If they stop to chat with you then someone else is getting upset because they aren't being served. The bellhop team is the best. Entertainment is great as were the housekeepers and maintenance staff. The wait staff was good, some were better than others. Exchange privileges We did not go next door to the sister resort. However, everyone we spoke to that did said it was nice and that they had enjoyed the beach and food they tried there. It's nice to have that as an option, we just didn't do it. Overall There is some construction going on at both resorts however it didn't affect us or bother us. We enjoyed the property, services and staff and we did not have any issues. We met some great people staying at the resort and saw some other people that probably should have had babysitters. Can't blame the resort for other people's poor behavior. We enjoyed the drinks at the various bars we went to and had no problem with any of the food choices. This was not the best resort we've ever stayed at and it certainly wasn't the worst either. We wouldn't hesitate to return here in the future, we had a great time.

Princess treatment 💕. My first time in Mexico and it was amazing! Special thanks to Enrique & Flavio for taking care of me my entire trip. Very attentive bellhop care and more 🫶The hotel was beautiful and the food was great too! I enjoyed my solo trip and getting to know amazing people☺️ . A lot of great content & memories made. Definitely coming back soon! Gracias 🥰

Came here on a girls trip to celebrate my best friend's birthday. What a wonderful time we had! The staff are all friendly and helpful. Enrique at the bellhop desk started off the trip with warm greetings and assistance. Check in was pretty quick. Food was really good -- our best dinner was at the Italian restaurant Aroma. The entertainment show crew is top notch! We got to watch their first Michael Jackson show the night we arrived and MJ is me and my bestie's favorite singer so we had high expectations. They definitely met them! So much so that we went to the sister property the next night to watch the show again before coming back to our resort to watch their late night Burlesque show. Rooms were huge -- I had a double bed hot tub terrace room and you could seriously sleep at least 5 people in there. Tip your bartenders and the drinks will be great. The room AC doesn't go below 23° C/about 73° F so manage your air conditioning expectations. This was consistent with everyone we talked to. Only hiccup -- I ordered room service the morning of our departure and it never came. No big deal; just ate lunch before we left instead but I was looking forward to a little breakfast in bed to close out my last morning. All in all, we both said we would come back again with more people.

This is an amazing resort with amazing friendly kind people. Everyone does their best to make your experience one of a kind! Food is delicious and the restaurant are top notch. Shout out to the entertainers as they work hard to make your day fun! They do an amazing job at it too! Shout out to Raul “Sexy” lol and “Gordon” Ramses aesthetic make the pool activities amazing fun! I def want to come back! - Diego Alfaro Toronto, Canada

my trip overall for my 40th wasn't what I expected but it was still great. I was hoping for more nightlife but if your more into relaxing and sleeping by 8pm this resort is prefect for you. ( I went two weeks after what happened in P.V. so it could have been a quieter time) SCOOPY DOO PA PA - ask for one these shots, they are really good. The property of this resort is absolutely gorgeous - specially if your into animals and the amazon. With that being said, if you are prone to getting eaten alive by sand fleas and mosquitos- I HIGHLY SUGGEST to bring STRONG Deet bug spray and bring unscented shampoo/body wash. bring allergy pills they really do help. Only complaint I have which resort has no power over is the seaweed at the beach. if your beach people this resort is not for you.. you can take a short walk to the family side but even there i was able to go in once - i do not recommend going in through the seaweed - a lot of it trapped is particles of jelly fish - a lot of people walking out complaining of rashes and burning, so beware. i waited for either a clear enough time go in which was only one day out of my trip or go to the main beach in Playa - a lot cleaner there and able to swim. i believe its the way the water drifts the seaweed. not the hotels fault. location of the resort was about 10 mins drive to 5th Avenue - short drive in and out - this hotel does offer a shuttle service with times coming back as last as 7pm. If you want to go clubbing or nightlife in town your own your own for transportation. My room was over the top clean - very clean - very impressed of how clean this resort was and tidy. pictures you see of a "mess" is those cute racoon looking animal, just trying to feed himself and his family. The entertainment staff don't get enough credit. TBH without them the trip probably would have been really boring specially the night life died out by 9pm. they got great activities through out the day at the pool with Luna ( great energy - amazing lovely woman) Ramses ( what a voice this man has - he aint no Raul jr) Raul and Hollywood. 11/10 for this crew. There is a nightclub " Plaza Salsa" right next to the buffet- it was empty every time - they had nightclub next door at the sister resort - but it was in the theatre room and it has carpet - idk about you but carpet is a little challenging. My only problem I had on this trip was checking in and transfers. I booked through Sunwing which was probably the first thing i did wrong. My friend and I did came from two different airports and flights - but I called Three times to sunwing to ask if she is able to still check in with out me and they said not a problem every time. I called the resort before i left my trip explained to them my friend will be there 4 hours before me and she said not a problem we will check her in and get her fed... yeah well everything i worried about being problem was a problem. My friend didn't have a transfer to go to the hotel - so they used mine. long story short it didn't run as smoothly and organized as i thought and expected it should be. Nexus did whatever the could do to get me there but on the way back they were trying to tell me i was sh1t out of luck but i wasn't having that. I highly suggest Sunwing/Nexus goes to the binder system where people can just come and see what time they got to be in the lobby to depart. Front desk staff wouldn't check my friend in - she got there around 4 o clock - after a 7 hour flight( with hardly any food) they said you can wait in the lobby till your friend comes - you can have drinks at the lobby bar but no food... Hotels reasoning was Her name wasn't the "lead name" for the reservations. stupid - maybe they can figure out this nonsense of a policy. if she has a passport and her name on reservation( why was it such a problem) doesn't make sense besides this and on how they pour their drinks its like Mexico wants their tourists to get black out drunk cause its easy to extort drunk people. for instance on the beach at the resort there are about three guys selling cigars/vapes and weed - 90% of them are police officers. so here is a tourist tip: don't buy weed from randoms off the beach. lol sounds dumb but when your 6 shots of tequila in - everything sounds amazing. food 10/10 staff 10/10. hotel policy 4/10 all around experience I give it 8/10.

We visited the Yucatan Princess back in 2019 and while we enjoyed it, the beach was not approachable due to the sargassum buildup and smell. We wanted to go back in March 2026, but were worried about the seaweed. There is a web site "howisthesargassum" which tracks the seaweed with live views of the area, which was very helpful. It showed light impact, so we booked. We upgraded the room so we could be near the restaurants and buffet. Food was excellent, especially at Aroma - great escargot and duck confit. Kotatsu Japanese dining is what you'd expect. Rodea was adequate for steak. We had breakfast and lunch at the buffet, and it was better than I expected. Karen (hostess) took care of us. Waiters Armando and Brian were fantastic (Brian is very funny and efficient - if you see him, offer a "meow"). There is also a Brazilian Steakhouse next door which you can visit, but I wasn't impressed with the food. Aroma's steak was much better. There were waiters walking the beach and pool areas taking drink orders which is great. So we had 3 days before the sargassum started to roll in! The beach is a great place to hang out anyway, and the seaweed didn't smell, so we spent a lot of time there. I'd definitely go back.

This was an amazing experience. The broad range of food is awesome and all you can eat at the buffet, drinks can be brought to you or you can go to the swim up bar. There are lots of places to sunbathe. No need to worry that you won’t find a place. Very well maintained grounds. You may see an iguana and coati pass in front of you. No need to worry. They leave you alone. Comfortable beds and lots of activities to take part in, if desired. Great value for the money. We will return.

I’ve probably been to 20 different resorts between Dominican and Mexico and this was my fav. Small, very clean and well kept grounds. Food was incredible. Always hot. You could eat at the buffet every meal and still be satisfied. The hibachi was a lot of fun. The pool was perfect temperature. Not too busy, always chairs available but head out early to save yours if particular. Lots of shaded areas and day beds. We upgraded to the platinum side and it was sooooo worth it if you wanted to a quieter experience. Drinks were great. The only problem, which was a big one but not in control by the resort - the beach. So much sargassum that it was not really swimmable :( but again, not the resorts fault. They were doing their best to clear it.